Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.

Responsibilities:

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.

Qualifications We Value:

• Strong communication skills (verbal and written).
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
• General knowledge of Conversational AI and natural language processing models.
• Experience working with Python is a plus.
• Experience working any bot design platform is a plus
  
  This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.

What You'll Do :

• Collect, clean, and preprocess structured and unstructured data
• Perform exploratory data analysis to identify trends and insights
• Build and evaluate machine learning models under guidance
• Develop data visualizations and dashboards to communicate findings
• Assist in deploying models and monitoring their performance
• Work with large datasets using tools like Python, SQL, and cloud platforms
• Document processes, experiments, and results clearly
• Participate in team demos, feedback sessions, and learning opportunities.
• This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.

What We're Looking For:

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
• Experience writing code in Python (or another general-purpose language).
• Strong interest in artificial intelligence, machine learning, or software engineering.
• Basic understanding of statistics and machine learning concepts
• Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
• Experience with SQL and working with databases
• Strong analytical and problem-solving skills
• Excellent communication skills and willingness to collaborate with teammates and customers.

Nice-to-Haves

• Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
• Familiarity with cloud platforms (AWS, GCP, or Azure)
• Knowledge of version control (Git)
• Exposure to big data tools (Spark, Hadoop) is a plus

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

At Cresta, shipping AI is only half the story—deploying it successfully is where the real impact happens.

As a Founding AI Deployment Manager in EMEA, you’ll play a critical role in building and scaling our presence in the region. You’ll own the moment where cutting-edge AI becomes real-world results, leading customer deployments end-to-end and turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.

This is a high-impact, ground-floor opportunity for someone who thrives in ambiguity, loves building from scratch, and wants to shape how Cresta delivers value across EMEA.

What Success Looks Like:

• Customers launch AI solutions that actually get used—and drive real business outcomes
• Deployments run smoothly, on time, and against clearly defined success metrics
• Customers leave deployment confident, excited, and ready to scale
• Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
• You consistently turn complexity into forward progress

Qualifications We Value:

• Experience leading technical or AI-driven SaaS implementations
• Strong project management skills paired with a consultative, customer-first mindset
• Comfort working with technical concepts, data, and analytics
• Ability to translate complex technology into clear, actionable plans
• Bias toward execution, outcomes, and ownership
• Thrives in fast-paced, high-growth environments

Why You’ll Love This Role:

• You’ll be a founding member of Cresta’s EMEA team, helping shape our regional strategy and execution
• You’ll own some of the most visible and impactful work at Cresta
• You’ll work hands-on with cutting-edge AI used by leading enterprises
• You’ll partner deeply with customers and see the impact of your work firsthand
• You’ll collaborate with world-class teams across product, engineering, and GTM
• You’ll help define what “great AI deployment” looks like at scale

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).

In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.

This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.

What You’ll Do:

• Drive Enterprise Transformation:
  Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies.
• Executive Stakeholder Management:
  Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform.
• Program Leadership:
  Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope — balancing speed, quality, and customer satisfaction.
• Cross-Functional Collaboration:
  Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth.
• Operational Excellence:
  Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service.
• Technical Product Knowledge
  Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks.
• Internal Influence and Leadership:
  Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.

What We’re Looking For:

• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains.
• Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups.
• 3+ years of experience managing or mentoring implementation or delivery teams.
• Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs.
• Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity.
• Strong financial acumen and ability to connect technical outcomes to business value and ROI.
• Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations.
• Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy.
• Willingness to travel up to 20% for executive engagements and key customer milestones.

Bonus Points:

• Experience with contact center technology, conversational AI, or analytics platforms strongly preferred.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Bonus + Equity.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Role Overview:

Cresta is expanding its Customer Success organization with a dedicated analytics function focused on customer value realization. As an AI Value Partner, Customer Analytics, you’ll be the technical engine behind measuring and storytelling customer impact—designing experiments, analyzing conversational and operational data, and building dashboards that quantify Cresta’s value.

You’ll sit within the Customer Success organization and partner closely with Customer Success Managers, Sales, Product, and Engineering. Your work will power ROI discussions, pilots, QBRs and ongoing strategic customer engagements.

This role is ideal for someone early in their data science career who enjoys hands-on analytics, problem-solving, and turning ambiguous business questions into clear, actionable insights.

Key Responsibilities:

Customer Analytics & Insight Generation

• Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets
• Translate ambiguous business questions into structured analytical problems
• Analyze how workflow, behavior, and product usage changes translate into business value

Experimentation & Pilot Measurement

• Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact
• Establish baselines, metrics, and measurement plans for pilots
• Ensure results are statistically rigorous and easy for non-technical stakeholders to understand
• Build reusable templates and frameworks for consistent experimentation
• Work directly with customer to guide them towards our ideal experiment setup

Dashboards, Reporting & Automation

• Build and maintain dashboards tracking customer ROI
• Develop Python and SQL tools to improve repeatability, accuracy, and scalability
• Create standardized reporting packages for pilots, QBRs, and renewals

Modeling & Advanced Analytics

• Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP)
• Maintain reusable modeling pipelines for value insights and roadmap analysis
• Partner with Engineering when guidance or productionization support is needed

Cross-Functional Collaboration

• Translate analyses into clear business and financial narratives
• Support CSMs with data and insights for strategic QBRs
• Partner with Product and Engineering on metrics, data availability, and analytics enhancements

Required Qualifications:

• 1–3 years of experience in a data-focused role or relevant academic experience
• Strong proficiency in SQL and experience working with large datasets
• Proficiency in Python (Pandas, NumPy, scikit-learn)
• Solid understanding of statistics, hypothesis testing, and experimental design
• Experience building dashboards in tools such as Hex, Looker, Tableau, or similar
• Strong communication skills with non-technical stakeholders
• Comfort working in a fast-paced, cross-functional environment

Preferred Qualifications:

• Experience with conversational data (call transcripts, chats) or text analytics
• Familiarity with causal inference, uplift modeling, or A/B testing frameworks
• Exposure to customer-facing analytics or support roles
• Experience with cloud data stacks (Snowflake, Redshift, etc.)
• Basic NLP or classification experience related to agent behavior or customer intent

Success Criteria:

Within 6–9 months, a successful hire will have:

• Built dashboards and reporting foundations used across Customer Success
• Implemented standardized pilot measurement and experimentation approaches
• Supported strategic customer analyses that improved renewals or expansion confidence
• Created scripts and automations that significantly reduce manual analysis
• Earned trust as the go-to analytics partner for Customer Success

Perks & Benefits: 

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Monthly Gym & Phone allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunches and dinners included for in-office employees via Grubhub

Compensation At Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Bonus + Equity

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Job Description:

Cresta is seeking an Embedded Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers' own analysts.

Responsibilities:

• Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
• Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
• Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
• Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.
• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.
• Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools.
• Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.
• 1-5 Years relevant experience

Qualifications:

• Contact center experience preferred.
• Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
• Strong problem-solving skills to analyze complex data and provide actionable recommendations.
• Comfortable working with SaaS software and quickly adapting to new tools and technologies.
• Comfortable speaking with senior level executives at customers
• Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
• Familiarity with speech analytics is preferred, but not critical.

Perks & Benefits: 

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Communication & Wellness Stipend  
• Comprehensive training and onboarding programs provided by Cresta.
• Opportunities for growth and professional development within the organization.
• Collaborative and supportive work environment with both Cresta and customer teams.

Compensation At Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Bonus + Equity.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

The Senior Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.

Responsibilities:

• Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).
• Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
• Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations).
• Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
• Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
• Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.

Qualifications We Value:

• Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
• Good understanding of integration options, APIs, iPaaS, UI Integrations
• Highly experienced with AWS, GCP, Salesforce
• Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
• Has extensive experience in large scale enterprise software implementations and solutions architecture
• Deep understanding of how enterprises leverage Generative AI solutions.
• Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
• Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
• Experience managing and advising on large-scale programs with multiple stakeholders and dependencies.
• Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.

Product & Engineering Partnership

• Gather and synthesize customer feedback to inform product and engineering priorities.
• Identify and address gaps in technology adoption or deployment through cross-functional collaboration.
• Influence future product strategy with insights derived from real-world field engagements.
• Report directly to the Field CTO and should be able to manage delivery for strategic accounts end-to-end

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Variable + Equity. 

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

About the role:

As a Customer Trainer at Cresta, you will play a pivotal role in ensuring our customers and employees have the knowledge and skills they need to make the most of our contact center technology. You will collaborate with Subject Matter Experts (SMEs) to design and deliver engaging, instructor-led training sessions, create instructional videos, and support documentation. Your goal is to drive product adoption and enable our customers to see value quickly.

Key Responsibilities:

• Collaborate with SMEs: Work closely with Subject Matter Experts to design engaging, instructor-led training sessions that align with Cresta's product offerings and customer needs.
• Facilitate Training Sessions: Lead group training sessions for customers, ensuring they have a deep understanding of our products, features, and best practices.
• Curriculum Maintenance: Continuously maintain the live training curriculum, making improvements based on product enhancements and feedback from learners and SMEs.
• Product Knowledge: Be a resourceful learner, consistently seeking ways to better understand Cresta's products and how customers leverage our solutions in various use cases.
• Company Initiatives: Actively participate in various company initiatives and projects as requested, contributing your expertise and insights to help achieve our organizational goals.
• New Hire Onboarding: Support with onboarding and training for new hires, helping them acclimate to Cresta's culture and technology solutions.
• Video Creation: Record instructional videos and product demonstrations to enhance the learning experience and provide easy access to training materials.
• Documentation: Assist with auditing, maintaining, and creating support documentation to ensure users have access to clear and up-to-date resources.
• eLearning & Instructional Design: 
• Design and build interactive eLearning courses using Articulate Rise (and Storyline, where applicable)
• Translate product workflows and use cases into engaging, self-paced learning experiences
• Incorporate multimedia elements (video, quizzes, knowledge checks) to reinforce learning outcomes
• Maintain and update eLearning content in alignment with product release

Qualifications:

• 3-5 years of experience
• Previous experience in the contact center industry is highly preferred.
• Demonstrated experience as a trainer, educator, or in a similar role.
• Strong problem-solving skills and the ability to adapt to changing training needs.
• Excellent written and verbal communication skills.
• Self-motivated, proactive, and able to work independently in a remote environment.
• Willingness to travel (up to ~50%)
• Tech-savvy and eager to learn new technologies and products.
• A strong desire to help others succeed and a passion for education.
• Experience with SaaS products or contact center technology is a plus.
• Strong presentation and facilitation skills (comfortable leading live sessions)
• Ability to explain complex concepts in a simple, engaging way
• Experience creating training content (slides, videos, documentation, LMS content)
• Customer-first mindset with strong empathy and communication skills
• Highly organized and able to manage multiple training programs
• Comfortable working cross-functionally with CS, Product, and Sales teams

Perks & Benefits: 

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees 
• PTO: Flexible 

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $120,000 - $150,000 Base + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

About the Role:

At Cresta, shipping AI is only half the story. Ensuring that AI interacts with humans reliably, accurately, and empathetically at scale is where the real challenge lies.

As the Ai Evaluations Lead, you will be the ultimate guardian of the customer experience for our AI Agent product line. This role is perfect for a strategic quality expert who loves the intersection of human psychology and machine logic. You will own the end-to-end quality strategy, from designing complex test plans for non-deterministic LLMs to building automated and scalable testing environments using Cresta's proprietary no-code test and evaluation tools.

You aren't just looking for bugs; you are building the framework that allows Cresta to deploy world-class AI agents for the world's largest enterprises with total confidence.

What You’ll Do:

• Architect & Scale AI Evaluation Systems: Design and oversee the end-to-end framework for testing AI agent systems at scale. You will leverage LLM-driven methodologies—including automated simulations, "LLM-on-LLM" rubrics, and adversarial red-teaming—to ensure reliability, policy adherence, and logic across complex, multi-turn conversational flows.
• Drive Deployment Excellence: Partner with Forward Deployed Engineers and PMs to triage issues, identify bottlenecks, and create new test cases on the fly to address real-world deployment challenges.
• Be the Customer’s Voice: Conduct manual UAT and voice-call testing to represent the end-customer experience. You take it personally when an agent lacks empathy or clarity, and you excel at articulating these nuances to the engineering team and clients.
• Lead and Scale the Team: lead a pod of QA analysts and partners. You will define the best practices, communication loops, and shared knowledge base that allow the QA function to scale alongside our rapidly growing product line.

What We’re Looking For:

• 5+ years of experience in Quality Engineering, Deployments, or Technical QA, ideally within an AI or high-growth SaaS environment.
• Systems Thinking: A strong technical intuition and curiosity about how LLMs work. While you don't need to code, you must be comfortable navigating technical concepts like LLM, RAG, prompt logic, and multi-turn conversational flows.
• Operational Leadership: Proven ability to large E2E technical projects through partners, and a passion for building processes that improve efficiency between QA, Engineering, and Product.
• The "QA Nose": An uncanny ability to find the edge case and a bias toward action. You anticipate bottlenecks before they happen and deliver solutions with urgency.
• High Empathy: A consultative mindset with the ability to represent the "human element" of a customer support interaction.
• Startup Agility: You thrive in fast-paced environments, excel at turning ambiguity into execution, and are comfortable "rolling up your sleeves" to build.

Bonus Points:

• Experience with CCaaS (Contact Center as a Service), telephony, or STT/TTS (Speech-to-Text) technologies.
• Background in Conversation Design or SDET roles.
• Experience leading team with direct reports.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Bonus + Equity.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.

As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.

What Success Looks Like:

• Customers launch AI solutions that actually get used—and drive real business outcomes
  
  
• Deployments run smoothly, on time, and against clearly defined success metrics
  
  
• Customers leave deployment confident, excited, and ready to scale
  
  
• Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
  
  
• You consistently turn complexity into forward progress

Qualifications We Value:

• Experience leading technical or AI-driven SaaS implementations
  
  
• Strong project management skills paired with a consultative, customer-first mindset
  
  
• Comfort working with technical concepts, data, and analytics
  
  
• Ability to translate complex technology into clear, actionable plans
  
  
• Bias toward execution, outcomes, and ownership
  
  
• Thrives in fast-paced, high-growth environments

Why You’ll Love This Role:

• You’ll own some of the most visible and impactful work at Cresta
  
  
• You’ll work hands-on with cutting-edge AI used by leading enterprises
  
  
• You’ll partner deeply with customers and see the impact of your work firsthand
  
  
• You’ll collaborate with world-class teams across product, engineering, and GTM
  
  
• You’ll help define what “great AI deployment” looks like at scale

Perks & Benefits:

• Medical, dental, and vision plans designed to support you and your family
  
  
• Paid parental leave
  
  
• Monthly Health & Wellness allowance
  
  
• Work-from-home office stipend
  
  
• Lunch reimbursement for in-office employees
  
  
• Flexible PTO
  

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $120,000 - $175,000 + Bonus + Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

About the role:

As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.

Responsibilities:

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
• Design and develop virtual agent solutions using Google's Dialogflow CX.

Qualifications We Value:

• Strong communication skills (verbal and written).
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
• General knowledge of Conversational AI and natural language processing models.
• Background in Linguistics preferred.
• Experience working with Python is a plus.
• Experience working with Dialogflow CX or another bot design platform is a plus

Perks & Benefits: 

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees 
• PTO: Flexible 

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $60,000–$95,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai