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Coveo

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Offices (13)

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IT Helpdesk Specialist

Coveo

London (United Kingdom) IT, IS & Security 4d ago

Team Lead, IT Operations

Coveo

Montreal (Province of Qu... IT, IS & Security 1w ago

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IT Helpdesk Specialist

Coveo · London (United Kingdom)

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IT, IS & Security London | Londres Posted May 5, 2026

Power seamless work behind the scenes!

Ever wondered what it takes to keep an entire company running smoothly behind the scenes? As an IT Helpdesk Specialist at Coveo, you’ll be the first point of contact for employees seeking technical support, making sure their day keeps moving, no matter the issue.

From solving access challenges to troubleshooting devices, your role is essential to maintaining a seamless, people-first support experience. You’ll collaborate across the organization while building strong technical foundations and a deep understanding of how IT drives productivity.

As our IT Helpdesk Specialist, you will:

Act as the first line of support for internal technical issues, including account setup, password resets, device troubleshooting, and application support.
Triage, track, and resolve requests through our IT service management system, ensuring timely and clear communication.
Escalate complex issues to higher support levels while keeping users informed and confident throughout the process.
Support onboarding and offboarding by preparing hardware and ensuring access is ready on time.
Document recurring issues and solutions to improve internal knowledge bases and self-service resources.

Here is what will qualify you for the role:

At least 2 years of experience in a technical helpdesk or a similar environment.
Foundational knowledge of Windows and macOS operating system and hardware, and common workplace tools such as Microsoft 365, Slack, and Zoom.
Strong communication and customer service skills, with the ability to explain technical concepts clearly.
A proactive mindset with curiosity and a drive to solve problems.

What will make you stand out:

Experience with IT ticketing systems such as Jira Service Management or ServiceNow.
Familiarity with identity and access management and device management tools (e.g., Entra ID, OKTA, Google Workspace, Jamf, Microsoft Intune).
Understanding of networking fundamentals (VPN, DNS, Wi-Fi).
Comfortable using command line tools to troubleshoot and investigate technical issues.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Ready to apply?

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Coveo

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Team Lead, IT Operations

Coveo · Montreal (Province of Quebec, Canada); Quebec City (Province of Quebec, Canada)

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IT, IS & Security Montreal | Montréal Posted Apr 28, 2026

Own the backbone of employee experience through seamless IT operations!

What if every employee had the right tools, access, and support, exactly when they need them? As our Team Lead, IT Operations, you’ll enable a secure and efficient work environment by delivering reliable IT support, access management, and asset management services.

You’ll lead a team at the heart of Coveo’s operations, driving the standardization of technology profiles, automating employee lifecycle processes, and optimizing license and asset usage to support scalable, secure operations. This role is critical to enabling the business by ensuring core IT services run smoothly and effectively, helping Coveo employees succeed every day.

As our Team Lead, IT Operations, you will:

Lead and develop a team supporting help desk, access management, and asset/storekeeping functions.
Oversee daily operations, ensuring requests and issues are handled efficiently and escalated appropriately.
Manage access provisioning and deprovisioning processes with a strong focus on accuracy, timeliness, and security.
Define and maintain standardized employee technology profiles based on roles.
Drive automation of onboarding, role changes, and offboarding processes.
Monitor software license usage and asset lifecycle to optimize allocation, compliance, and cost efficiency.
Partner with Office Management and Security teams to manage physical security systems (badge access, entry systems, cameras) and help mitigate operational and security risks.

Here is what will qualify you for the role:

5+ years of experience in IT support or operations, including experience leading people or key initiatives.
Strong understanding of support operations, identity and access management, and asset lifecycle management.
Hands-on experience with tools such as Microsoft 365, Okta, Jamf, Slack, Zoom, and Windows/macOS environments.
Experience with IT service management platforms (e.g., Jira Service Management) and workflow automation.

What will make you stand out:

Experience defining and managing role-based technology profiles.
Strong analytical mindset with experience using metrics to drive improvements.
Familiarity with software license optimization and usage tracking.
Excellent documentation and communication skills, especially during incidents or service disruptions.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Ready to apply?

Apply to Coveo

Coveo

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