About the Role

In the Customer Value Engineer role, you will be responsible for quantifying, communicating, and systematizing the value Courier Health delivers to our clients. This role combines analytical rigor with storytelling capability to help our customers understand the tangible impact of our platform on patient outcomes, customer engagement, and operational efficiency.

You will build automated systems to capture value metrics, design rigorous analyses that account for statistical nuances, and translate complex data insights into compelling narratives that resonate with client stakeholders from data scientists to C-suite executives.

What You'll Do

• Measure, benchmark, and communicate value across therapeutic areas and program types. Build standardized value narratives, benchmark datasets, and reusable templates for QBRs, executive touchpoints, and renewal conversations
• Design and implement automated dashboards and reporting systems that surface real-time value metrics at scale. Build self-service analytics tools that eliminate manual work and enable the team to answer client questions quickly
• Lead sophisticated client analyses with tight timelines. Design segmentation and cohort studies, identify confounding variables and data quality issues, and communicate methodologies and limitations with clarity
• Partner with Client Solutions and Sales to deliver data-driven materials for executive meetings. Translate complex findings into clear compelling value narratives

Qualifications

• Strong passion for Courier Health's mission and improving patient outcomes through technology
• 3-5+ years of experience in analytics or data science
• Expert-level SQL skills + AI Fluency
• Experience building automated dashboards or reporting systems
• Proven ability to design experiments, build cohort analyses, and identify confounding variables and data quality issues
• Exceptional ability to communicate complex analytical findings to data scientists, business stakeholders, and executives
• Experience supporting complex, time-sensitive analytical requests in client-facing contexts
• Demonstrated track record building analytics infrastructure that scales
• Bonus: Experience with life sciences, specialty pharma, healthcare analytics, or SaaS value measurement

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $130,000 - $160,000 + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

The Role

In this role, you will help manage the relationship with multiple Life Sciences clients through platform implementation, on going support, and expansion. You will directly impact patients’ lives through technology that accelerates their access to life-saving therapies. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner. As a foundational member of our Client Solutions team, you will have influence over the team’s growth, product evolution, and service offerings.

What You'll Do

• Manage the delivery, timelines, tasks, and communication related to platform implementation and maintenance
• Advise clients on Patient Services and Field Access strategy based on data analysis, past experience, and cross-client patterns
• Build trust and credibility with client leadership teams, as well as software users
• Generate awareness & excitement for business results and the impact of using the Courier platform
• Identify opportunities for relationship growth and expansion
• Provide on going platform support and translate client feedback for new product functionality
• Balance competing priorities across multiple clients and workstreams
• Proactively surface insights for client programs or Courier product strategy

Qualifications

• Inspired by our mission to improve healthcare through technology
• 6-10 years of professional services experience in SaaS delivery, customer success, or account management or at a strategic consulting organization
• Experience managing complex projects for enterprise clients, preferably across multiple in parallel
• Strong interpersonal, communication, and problem solving skills
• Team player that thrives working with a diverse set of internal and external stakeholders
• Comfortable presenting to executives and large groups
• Analytical mindset, with consistent attention to detail
• Independent, ambitious and enjoys taking initiative
• Experience in, or willingness to learn about, the rare disease/specialty pharma ecosystem, patient journey, and technology
• High energy and passion for our clients and the success of their patients

Bonus Points

• Experience in healthcare technology or services
• Experience with data technologies such as SQL or the AWS Console
• Proficiency in Excel analysis

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $130,000 - $165,000 + equity + benefits, including medical, dental, and vision.

About the Role 

In the Solutions Architect role, you will lead the technical and architectural design of Courier Health’s most complex and strategically important opportunities. You will serve as the technical authority during the sales cycle, translating complex client environments into clear, defensible solution architectures that enable successful implementation and long-term value realization.

Solutions Architects partner closely with Solutions Consultants, Sales, Product, and Client Solutions to ensure proposed solutions are technically sound, scalable, and aligned with Courier Health’s long-term platform strategy.

What You’ll Do

• Translate client technical environments and system requirements into data flows, integration patterns, and system dependencies. Build repeatable reference architectures/templates that make these designs reusable across customers
• Lead deep technical discovery and data workshops across client systems, data models, security/compliance requirements, and operational constraints. Identify technical risks and propose mitigation paths and tradeoffs
• Produce high-quality technical artifacts (architecture diagrams, integration specs, data mappings, assumptions/constraints) and codify them into standards that reduce bespoke work over time
• Engage with clients as a technical leader throughout their Courier Health journey

Qualifications

• Strong passion for Courier Health’s mission and improving patient outcomes through technology
• 10+ years of experience in solutions architecture, technical consulting, or sales engineering
• Proven experience designing and explaining architectures involving CRMs, data pipelines, APIs, integrations, and secure data exchanges
• Comfortable reading API documentation, reviewing data schemas, and white boarding integration architectures, as the expert in the room
• Strong ability to communicate clearly across audiences, senior engineers, IT/security, business stakeholders, and executives
• Excellent technical judgment: strong systems thinking, pragmatic tradeoffs, and bias toward clarity and execution
  • Preferred: technical undergraduate or masters degree, for example, Computer Science, Engineering, Information Management
• Bonus: Experience working with life sciences, specialty pharma, rare disease organizations, or regulated healthcare environments including HIPAA and SOC2 frameworks

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $170,000 - $210,000 + equity + benefits, including medical, dental, and vision. This role is eligible for performance-based variable compensation.

The Role

You will own the execution of enterprise pharmaceutical client implementations end-to-end. To ensure successful project delivery, you will hold internal and external stakeholders accountable, protect scope with conviction, and project confidence to client teams even when things are hard.

You will join a high-performing Client Solutions team with a strong track record and a clear standard of excellence. We do meaningful work supporting patients with rare and serious diseases, in a collaborative environment where strong operators are recognized and given room to grow.

What You'll Do

• Own day-to-day project management across multiple concurrent enterprise implementations, from kickoff through go-live and post-live stabilization
• Confirm progress with internal teams (Customer Engineers, Product, Client Engagement) directly: verify true status, dig in to understand true progress, surface blockers early, and escalate when needed
• Lead client-facing meetings, send clear and structured updates, and build trusted relationships with platform champions and executive stakeholders
• Recognize dependencies, flag deviations early, and drive forward creative solutions when the path forward isn’t obvious. Provide pushback in a way that preserves the relationship and keeps the project on track.
• Develop hands-on expertise in the Courier Health platform — configuring workflows, profiles, and custom attributes, and partnering with Customer Engineers on data mapping and technical specs
• Document implementation decisions, configurations, and requirements thoroughly, and contribute to internal playbooks and templates that make the whole team better

What We're Looking For

• 2–4 years of experience in implementation, technical project management, or client-facing SaaS, ideally in a complex, multi-stakeholder environment
• A track record of confirming progress, not just chasing it; you know what done actually looks like
• Comfortable presenting to and managing senior client stakeholders
• Strong written communication — your updates, recaps, and trackers are clear, structured, and trusted
• Technical aptitude: you're not an engineer, but you can understand data models, system configurations, and how platforms work under the hood
• Experience navigating and holding delivery boundaries. You know how to say no in a way that preserves the relationship and centers the success of the project
• Healthcare, life sciences, or specialty pharma experience is a plus; genuine curiosity about the space is a must
• Proficiency with project management tools and JIRA; experience with Smartsheet, Notion, or similar platforms is a bonus

In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.

What You'll Do

• Work in close-knit, collaborative teams to drive impact for Courier Health clients
• Build strong relationships, trust, and credibility with client software users
• Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
• Develop expert-level knowledge of the Courier Health platform and data model
• Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
• Present business results and platform impact to senior executives at business reviews
• Own client priorities and day-to-day project management
• Partner with senior stakeholders to build out Courier Health’s Client Solutions function

Qualifications

• 2+ years of experience in strategic consulting or client-facing enterprise SaaS
• Team player that thrives working with a diverse set of internal & external stakeholders
• Comfortable presenting to executives and large groups
• Analytical mindset with consistent attention to detail
• Independent, ambitious and enjoys taking initiative
• Experience in, or willingness to learn about, rare disease/specialty pharma
• High energy and passion for our mission, our clients, and the success of their patients

If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $95,000 - $115,000 + equity + benefits, including medical, dental, and vision.

About the Role

In the Strategic Solutions Consultant role, you will lead Courier Health's most strategically important and complex opportunities with dedicated focus on the enterprise segment. You will own deal strategy for high-impact engagements, partner with Sales to engage complex buying committees across multiple stakeholder groups, and serve as a trusted thought partner to executive stakeholders — from Chief Commercial Officers to VPs of Access and Patient Support.

You will partner cross-functionally to close top Pharma deal and position Courier Health to deliver significant value as we evolve our product. Your work will directly influence win rates, time-to-close, deal quality, and long-term client outcomes.

What You'll Do

• Own solution strategy across enterprise opportunities. Lead discovery to uncover economic drivers, decision criteria, technical requirements, and risks.
• Turn discovery into demonstrations that win. Connect platform capabilities to client-specific outcomes, tailor the narrative to every stakeholder, and handle objections to advance the deal
• Act as the technical and solution authority at the executive level. Lead workshops, RFP presentations, and demos. Mentor Solutions Consultants and influence Product roadmap through structured deal feedback
• Design high impact project plans and internal handoff materials that are aligned to client needs and platform strategy, ensuring Product and Implementation Team alignment

Qualifications

• Strong passion for Courier Health's mission and improving patient outcomes through technology
• 10+ years in solutions consulting, enterprise SaaS pre-sales, or strategic consulting
• Proven track record leading complex, multi-million ARR deals with multiple stakeholders and strong win rates
• Executive presence. Comfortable influencing C-suite buyers and presenting to senior leadership
• Strong commercial acumen across deal economics, pricing strategy, and competitive positioning
• Value selling mastery. The ability to quantify business impact, build ROI models, and articulate value to economic buyers
• Ability to architect complex solutions and discuss technical integrations (APIs, integrations, security, and HIPAA compliance) confidently with client IT teams
• Bonus: Deep experience in life sciences, specialty pharma, rare disease organizations, or regulated healthcare environments

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for this role is $160,000 - $200,000 + equity + benefits, including medical, dental, and vision. This role is eligible for performance-based variable compensation.