We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What You Will Do

• Own end-to-end product design from discovery through delivery for Courier Health's core products for Patient Services and Field Access and the underlying platform services including workflows, admin, analytics, roles and permissions, and omnichannel communication.
• Build and scale a design system from the ground up: component library, token architecture, interaction patterns, and documentation that ensures consistency across the product and accelerates engineering velocity.
• Design data-rich experiences that make managing complex patient journey accessible and actionable for non-technical biopharma users.
• Lead user research and validation, partnering with Client Services and customers to conduct discovery interviews, usability studies, and rapid prototype testing that inform design decisions.
• Establish the design practice: critique cadences, research playbooks, design-to-dev handoff standards, and documentation norms that set the team up to scale.
• Partner as a true peer with Product Management and Engineering. Co-own outcomes, not just deliverables. Participate in roadmap planning, sprint ceremonies, and cross-functional prioritization.
• Ship work that differentiates us from legacy CRM tools. Raise the bar on what enterprise healthcare software can look and feel like, making Courier Health the product biopharma teams love to use.

What We Are Looking For

• 7+ years of product design experience with a strong portfolio demonstrating end-to-end ownership of complex B2B SaaS products. Enterprise, healthcare, or CRM experience is a strong plus.
• Design systems builder. You have created, governed, or significantly scaled a design system in a production environment. You understand components, tokens, variants, and the governance needed to make systems stick.
• Data visualization fluency. You have designed dashboards, charts, and data-dense screens and can demonstrate thoughtful approaches to information hierarchy, progressive disclosure, and accessibility.
• Exceptional interaction and visual design craft. Your work is polished, intentional, and holds up under scrutiny. You care about typography, spacing, motion, and the micro-details that separate good from great.
• Research-informed but not research-paralyzed. You know how to run lightweight usability tests, synthesize qualitative feedback, and make confident decisions with imperfect information.
• Cross-functional collaborator. You have a track record of partnering with PMs and engineers as peers, not as an order-taker. You can articulate design rationale in terms of user outcomes and business impact.
• Strong communicator and storyteller. You can present work to executives, defend decisions with evidence, and bring stakeholders along on the design journey.
• Figma expert. Deep proficiency in Figma for design, prototyping, and systems management. Experience with other tools (Principle, After Effects, Framer) is a bonus.
• Thrives in growth-stage environments. You are energized by ambiguity, comfortable being the first or only designer on a problem, and motivated by the chance to build something from the ground up.

Bonus Points

• Experience designing for regulated industries (healthcare, life sciences, fintech) where compliance and data sensitivity shape the design space.
• Familiarity with patient engagement, CRM platforms, or health tech workflows.
• Experience with AI-powered product features, including agentic workflows, predictive models, or intelligent automation interfaces.
• Background in establishing design practices at companies scaling from early product-market fit to multi-product platform.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $150,000 - $190,000 + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What you’ll do

• Design, build, and scale software systems to support our rapidly growing product and customer base. This is a generalist role with opportunities to contribute on both the backend and frontend. Depending on the team, this role may focus more heavily on particular parts of the stack with the ability to specialize - let us know what excites you!
• Use AI and LLMs to accelerate your impact and power innovative product features.
• Own projects end-to-end by collaborating closely with the Product, Design, and Client Solutions teams, including scoping, design, implementation, and rollout.
• Work with fellow engineers to raise the bar on our internal Engineering systems and processes, including testing, deployment, observability, and agentic coding.
• Participate in on-call rotations to support production systems.

Qualifications

• B.S. or higher in computer science or a relevant field, or equivalent industry experience
• 2+ years of professional software engineering experience
• Experience with modern programming languages, such as TypeScript, Python, Golang, etc.
• Experience developing software for cloud environments
• Product-engineering mindset: able to balance technical quality with velocity and user value
• Inspired by our mission to improve healthcare through technology
• Self-starter with a strong desire to learn and grow

Bonus Points

• Experience with TypeScript, NodeJS, React, GraphQL, AWS, PostgreSQL, or Terraform
• Experience building software in the health-tech or healthcare space
• Experience at early stage software companies
• Leverages agentic coding tools to accelerate time-to-value
• Built and operated LLM-powered products and systems

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $130,000 - $160,000 + equity + benefits, including medical, dental, and vision.

What You'll Do

Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is customer facing and will involve some travel (<10% of time).

Key Responsibilities:

• Partner directly with technical stakeholders at the Customer to understand their data and business logic
  • Define data required to support business use cases in Courier Health platform
  • Define business logic necessary to apply to data to correctly load into Courier Health platform
  • Validate that data in Courier Health matches expectations based on Customer systems
  • Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
• Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
• Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
• Ad hoc customer data analysis
• Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.

Who You Are

Skills and Knowledge:

• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Experience working in a Customer-facing role
• Strong ability to translate end-user functional issues into potential product enhancements
• Natural drive to take on challenges independently and to propose and lead improvements

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
• At least 4 years experience working as a data analyst, customer engineer or other similar role

Bonus Points

• Experience with Javascript
• Experience in the healthcare field, specifically working with healthcare data

Why You'll Love Working Here

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $100,000 - $130,000  + equity + benefits, including medical, dental, and vision.

About The Role

We are looking for a Sr. FP&A Associate to join us in spreading the power of Courier Health. Reporting into the Director of FP&A, you will be responsible for supporting the corporate financial planning and analysis function, driving key strategic financial initiatives, and providing strategic and financial insights to support decision-making and drive the company’s growth.

What You’ll Build

• Serve as a trusted finance partner to senior leadership and department leads, owning end-to-end budgeting, forecasting, and reporting to deliver actionable insights, proactively identify risks and opportunities, and drive financial performance and accountability across the organization
• Collaborate closely with the Accounting team to maintain the integrity of company financials while enhancing reporting and analytics capabilities that inform business decisions and improve operational efficiency 
• Collaborate and partner with cross functional teams to invest in scalable processes, systems, and tools, enhancing real-time visibility into operating and financial performance and long-term strategy
• Build and maintain financial models to evaluate investment opportunities and operational initiatives
• Assist in preparation of Board of Directors’ meetings materials

Who You Are

• 3+ years of professional experience in FP&A, Corporate Finance, Investment Banking, or other related field
• Bachelor's Degree in finance, accounting, business, or economics
• You are a clear, concise communicator and proactive team player who translates complex data into meaningful insights and hits the ground running in dynamic settings
• Experience with ERP and BI tools (e.g., NetSuite, Power BI, Tableau) preferred but not required
• A passion for uncovering insights from data and an eagerness to continuously improve processes and systems. Demonstrated ability to adapt to an evolving business environment and help lead change

Requirements

• Bachelor/Master’s degree in Math, Analytics, Finance, or other quantitative discipline
• Mastery of Excel and PowerPoint with proven experience in building financial models and managing complex data
• Exceptional analytical and problem-solving abilities
• Self-starter with a curious mindset who can creatively solve problems
• Team-player who enjoys jumping into an all-hands-on-deck startup environment

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $120,000 - $140,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

About The Role

We are looking for a Finance Business Partner to join us in spreading the power of Courier Health. Reporting into the Director of FP&A, you will be responsible for supporting the corporate financial planning and analysis function, driving key strategic financial initiatives, and providing strategic and financial insights to support decision-making and drive the company’s growth.

What You’ll Build

• Serve as a trusted finance partner to senior leadership and department leads, owning end-to-end budgeting, forecasting, and reporting to deliver actionable insights, proactively identify risks and opportunities, and drive financial performance and accountability across the organization
• Collaborate closely with the Accounting team to maintain the integrity of company financials while enhancing reporting and analytics capabilities that inform business decisions and improve operational efficiency 
• Collaborate and partner with cross functional teams to invest in scalable processes, systems, and tools, enhancing real-time visibility into operating and financial performance and long-term strategy
• Build and maintain financial models to evaluate investment opportunities and operational initiatives
• Assist in preparation of Board of Directors’ meetings materials

Who You Are

• 3+ years of professional experience in FP&A, Corporate Finance, Investment Banking, or other related field
• Bachelor's Degree in finance, accounting, business, or economics
• You are a clear, concise communicator and proactive team player who translates complex data into meaningful insights and hits the ground running in dynamic settings
• Experience with ERP and BI tools (e.g., NetSuite, Power BI, Tableau) preferred but not required
• A passion for uncovering insights from data and an eagerness to continuously improve processes and systems. Demonstrated ability to adapt to an evolving business environment and help lead change

Requirements

• Bachelor/Master’s degree in Math, Analytics, Finance, or other quantitative discipline
• Mastery of Excel and PowerPoint with proven experience in building financial models and managing complex data
• Exceptional analytical and problem-solving abilities
• Self-starter with a curious mindset who can creatively solve problems
• Team-player who enjoys jumping into an all-hands-on-deck startup environment

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $120,000 - $140,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What You'll Do

• Play a lead role designing and building new features for our core products
• Improve the speed and reliability of existing applications
• Work with other employees to find new product opportunities
• Help us scale the company, the culture, and our products

Qualifications

• BS or MS in computer science or related field
• 12+ years professional experience
• Strong experience with object oriented programming and a high bar for code quality
• Experience with AWS services, such as DynamoDB, API Gateway, SES, Cognito
• Passionate about solving technical challenges and architecting infrastructure that is both sustainable and scalable
• Inspired by our mission to improve healthcare through technology
• Seek simple approaches to complex problems
• Proven track record of being an independent self-starter

Bonus Points

• Experience with serverless architecture (e.g. AWS Lambda)
• Experience with Javascript, TypeScript, GraphQL, or Node.js
• Experience building healthcare applications
• Have taken a leading role in delivering complex software systems all the way to production

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $200,000-$230,000 + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What you’ll do

• Play a lead role designing, building, and scaling software systems to support our rapidly growing product and customer base. This is a generalist role with opportunities to contribute on both the backend and frontend. Depending on the team, this role may focus more heavily on particular parts of the stack with the ability to specialize - let us know what excites you!
• Own large systems and projects end-to-end, supporting critical company initiatives and driving the vision for long-term technical success.
• Collaborate closely with the Product, Design, and Client Solutions teams to scope and deliver impactful projects to our users.
• Use AI and LLMs to accelerate your impact and power innovative product features.
• Drive improvements to our internal Engineering systems and processes, including testing, deployment, observability, and agentic coding.
• Participate in on-call rotations to support production systems.
• Foster a culture of curiosity, growth, and excellence within the Engineering organization by leading through example and mentoring engineers.

Qualifications

• B.S. or higher in computer science or a relevant field, or equivalent industry experience
• 6+ years of professional software engineering experience
• Expertise with at least one modern programming language, such as TypeScript, Python, Golang, etc.
• Experience working with relational databases, cloud infrastructure, and distributed systems
• Product-engineering mindset: able to balance technical quality with velocity and user value
• Inspired by our mission to improve healthcare through technology

Bonus Points

• Experience with TypeScript, NodeJS, React, GraphQL, AWS, PostgreSQL, or Terraform
• Experience building software in the health-tech or healthcare space
• Experience at early stage software companies
• Built and operated LLM-powered products in production

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $175,000 - $210,000 + equity + benefits, including medical, dental, and vision.

About the Role

Customer Engineering sits at the intersection of engineering and client delivery, owning the technical execution that turns our platform into a live, production system for each biopharma customer. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is in person 4x a week in our office in Nomad and will involve some travel (<10% of time).

What You’ll Do

• Team Leadership & Development: Manage, mentor, and grow a team of 5+ Customer Engineers. Set clear expectations, run effective 1:1s, and create career development paths that retain strong technical talent.
• Delivery Quality & Customer Satisfaction: Own the quality bar for all customer implementations and ongoing technical support. Establish and track KPIs around implementation timelines, data accuracy, customer satisfaction, and issue resolution.
• Process & Operational Excellence: Design and implement scalable, repeatable processes for customer implementations—from data integration and mapping through go-live and hypercare. Build implementation calendars, roadmaps, and tracking systems that provide visibility across all in-flight engagements.
• Cross-Functional Partnership: Work closely with the Director of Implementation, Implementation Managers, Engineering leadership, and Product to coordinate delivery, resolve blockers, and ensure smooth handoffs across the customer lifecycle.
• Technical Escalation & Guidance: Serve as the senior technical escalation point for complex customer issues. Guide the team through ambiguous data problems, integration challenges, and edge cases in customer business logic.
• Architectural Influence: Drive architectural decisions that improve the team’s operational effectiveness—advocating for platform changes, tooling improvements, and data pipeline enhancements that reduce implementation complexity and improve data quality for future customers.
• Hiring & Scaling: Partner with the CTO to define hiring plans, conduct interviews, and onboard new Customer Engineers as the team grows alongside the customer base.
• Customer Engagement: Represent Customer Engineering in strategic conversations with customers when needed. Travel occasionally (<10% of time) for key customer meetings, go-lives, or escalations.

Who You Are

• Proven ability to lead, develop, and scale a technical team (5+ direct reports) in a customer-facing environment
• Strong understanding of modern data pipelines, ETL/ELT patterns, and data integration architectures. You can evaluate architectural tradeoffs and drive technical decisions
• Experience building and operationalizing implementation processes for complex enterprise software deployments, including managing multiple concurrent customer engagements
• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving orientation, including root cause analysis and the ability to turn recurring issues into systemic improvements
• Track record of improving delivery quality, customer satisfaction, and team efficiency through process and tooling investments
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills. Able to translate between deeply technical teams and non-technical customer stakeholders with equal comfort
• Natural drive to take on challenges independently and to propose and lead improvements

Bonus Points For:

• Experience in healthcare technology, life sciences, or pharmaceutical services
• Familiarity with healthcare data standards and common data interchange patterns (e.g., SFTP, HL7, FHIR, EDI)
• Experience with AWS services and cloud-native data infrastructure
• Background in building or running implementation programs at a B2B SaaS company during a high-growth phase

Education and Experience

• 8+ years of professional experience in customer engineering, solutions engineering, forward-deployed engineering, professional services, or similar customer-facing technical roles
• 3+ years of experience managing or leading a technical team

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $170,000 - $230,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

About the Role

Customer Engineering sits at the intersection of engineering and client delivery, owning the technical execution that turns our platform into a live, production system for each biopharma customer. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams.

Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is in person 4x a week in our office in Nomad and will involve some travel (<10% of time).

What You’ll Do

• Team Leadership & Development: Manage, mentor, and grow a team of 5+ Customer Engineers. Set clear expectations, run effective 1:1s, and create career development paths that retain strong technical talent.
• Delivery Quality & Customer Satisfaction: Own the quality bar for all customer implementations and ongoing technical support. Establish and track KPIs around implementation timelines, data accuracy, customer satisfaction, and issue resolution.
• Process & Operational Excellence: Design and implement scalable, repeatable processes for customer implementations—from data integration and mapping through go-live and hypercare. Build implementation calendars, roadmaps, and tracking systems that provide visibility across all in-flight engagements.
• Cross-Functional Partnership: Work closely with the Director of Implementation, Implementation Managers, Engineering leadership, and Product to coordinate delivery, resolve blockers, and ensure smooth handoffs across the customer lifecycle.
• Technical Escalation & Guidance: Serve as the senior technical escalation point for complex customer issues. Guide the team through ambiguous data problems, integration challenges, and edge cases in customer business logic.
• Architectural Influence: Drive architectural decisions that improve the team’s operational effectiveness—advocating for platform changes, tooling improvements, and data pipeline enhancements that reduce implementation complexity and improve data quality for future customers.
• Hiring & Scaling: Partner with the CTO to define hiring plans, conduct interviews, and onboard new Customer Engineers as the team grows alongside the customer base.
• Customer Engagement: Represent Customer Engineering in strategic conversations with customers when needed. Travel occasionally (<10% of time) for key customer meetings, go-lives, or escalations.

Who You Are

• Proven ability to lead, develop, and scale a technical team (5+ direct reports) in a customer-facing environment
• Strong understanding of modern data pipelines, ETL/ELT patterns, and data integration architectures. You can evaluate architectural tradeoffs and drive technical decisions
• Experience building and operationalizing implementation processes for complex enterprise software deployments, including managing multiple concurrent customer engagements
• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving orientation, including root cause analysis and the ability to turn recurring issues into systemic improvements
• Track record of improving delivery quality, customer satisfaction, and team efficiency through process and tooling investments
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills. Able to translate between deeply technical teams and non-technical customer stakeholders with equal comfort
• Natural drive to take on challenges independently and to propose and lead improvements

Bonus Points For:

• Experience in healthcare technology, life sciences, or pharmaceutical services
• Familiarity with healthcare data standards and common data interchange patterns (e.g., SFTP, HL7, FHIR, EDI)
• Experience with AWS services and cloud-native data infrastructure
• Background in building or running implementation programs at a B2B SaaS company during a high-growth phase

Education and Experience

• 8+ years of professional experience in customer engineering, solutions engineering, forward-deployed engineering, professional services, or similar customer-facing technical roles
• 3+ years of experience managing or leading a technical team

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $170,000 - $230,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

About the Role

In the Customer Value Engineer role, you will be responsible for quantifying, communicating, and systematizing the value Courier Health delivers to our clients. This role combines analytical rigor with storytelling capability to help our customers understand the tangible impact of our platform on patient outcomes, customer engagement, and operational efficiency.

You will build automated systems to capture value metrics, design rigorous analyses that account for statistical nuances, and translate complex data insights into compelling narratives that resonate with client stakeholders from data scientists to C-suite executives.

What You'll Do

• Measure, benchmark, and communicate value across therapeutic areas and program types. Build standardized value narratives, benchmark datasets, and reusable templates for QBRs, executive touchpoints, and renewal conversations
• Design and implement automated dashboards and reporting systems that surface real-time value metrics at scale. Build self-service analytics tools that eliminate manual work and enable the team to answer client questions quickly
• Lead sophisticated client analyses with tight timelines. Design segmentation and cohort studies, identify confounding variables and data quality issues, and communicate methodologies and limitations with clarity
• Partner with Client Solutions and Sales to deliver data-driven materials for executive meetings. Translate complex findings into clear compelling value narratives

Qualifications

• Strong passion for Courier Health's mission and improving patient outcomes through technology
• 3-5+ years of experience in analytics or data science
• Expert-level SQL skills + AI Fluency
• Experience building automated dashboards or reporting systems
• Proven ability to design experiments, build cohort analyses, and identify confounding variables and data quality issues
• Exceptional ability to communicate complex analytical findings to data scientists, business stakeholders, and executives
• Experience supporting complex, time-sensitive analytical requests in client-facing contexts
• Demonstrated track record building analytics infrastructure that scales
• Bonus: Experience with life sciences, specialty pharma, healthcare analytics, or SaaS value measurement

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $130,000 - $160,000 + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

The Role

In this role, you will help manage the relationship with multiple Life Sciences clients through platform implementation, on going support, and expansion. You will directly impact patients’ lives through technology that accelerates their access to life-saving therapies. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner. As a foundational member of our Client Solutions team, you will have influence over the team’s growth, product evolution, and service offerings.

What You'll Do

• Manage the delivery, timelines, tasks, and communication related to platform implementation and maintenance
• Advise clients on Patient Services and Field Access strategy based on data analysis, past experience, and cross-client patterns
• Build trust and credibility with client leadership teams, as well as software users
• Generate awareness & excitement for business results and the impact of using the Courier platform
• Identify opportunities for relationship growth and expansion
• Provide on going platform support and translate client feedback for new product functionality
• Balance competing priorities across multiple clients and workstreams
• Proactively surface insights for client programs or Courier product strategy

Qualifications

• Inspired by our mission to improve healthcare through technology
• 6-10 years of professional services experience in SaaS delivery, customer success, or account management or at a strategic consulting organization
• Experience managing complex projects for enterprise clients, preferably across multiple in parallel
• Strong interpersonal, communication, and problem solving skills
• Team player that thrives working with a diverse set of internal and external stakeholders
• Comfortable presenting to executives and large groups
• Analytical mindset, with consistent attention to detail
• Independent, ambitious and enjoys taking initiative
• Experience in, or willingness to learn about, the rare disease/specialty pharma ecosystem, patient journey, and technology
• High energy and passion for our clients and the success of their patients

Bonus Points

• Experience in healthcare technology or services
• Experience with data technologies such as SQL or the AWS Console
• Proficiency in Excel analysis

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $130,000 - $165,000 + equity + benefits, including medical, dental, and vision.

About the Role 

In the Solutions Architect role, you will lead the technical and architectural design of Courier Health’s most complex and strategically important opportunities. You will serve as the technical authority during the sales cycle, translating complex client environments into clear, defensible solution architectures that enable successful implementation and long-term value realization.

Solutions Architects partner closely with Solutions Consultants, Sales, Product, and Client Solutions to ensure proposed solutions are technically sound, scalable, and aligned with Courier Health’s long-term platform strategy.

What You’ll Do

• Translate client technical environments and system requirements into data flows, integration patterns, and system dependencies. Build repeatable reference architectures/templates that make these designs reusable across customers
• Lead deep technical discovery and data workshops across client systems, data models, security/compliance requirements, and operational constraints. Identify technical risks and propose mitigation paths and tradeoffs
• Produce high-quality technical artifacts (architecture diagrams, integration specs, data mappings, assumptions/constraints) and codify them into standards that reduce bespoke work over time
• Engage with clients as a technical leader throughout their Courier Health journey

Qualifications

• Strong passion for Courier Health’s mission and improving patient outcomes through technology
• 10+ years of experience in solutions architecture, technical consulting, or sales engineering
• Proven experience designing and explaining architectures involving CRMs, data pipelines, APIs, integrations, and secure data exchanges
• Comfortable reading API documentation, reviewing data schemas, and white boarding integration architectures, as the expert in the room
• Strong ability to communicate clearly across audiences, senior engineers, IT/security, business stakeholders, and executives
• Excellent technical judgment: strong systems thinking, pragmatic tradeoffs, and bias toward clarity and execution
  • Preferred: technical undergraduate or masters degree, for example, Computer Science, Engineering, Information Management
• Bonus: Experience working with life sciences, specialty pharma, rare disease organizations, or regulated healthcare environments including HIPAA and SOC2 frameworks

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $170,000 - $210,000 + equity + benefits, including medical, dental, and vision. This role is eligible for performance-based variable compensation.

The Role

You will own the execution of enterprise pharmaceutical client implementations end-to-end. To ensure successful project delivery, you will hold internal and external stakeholders accountable, protect scope with conviction, and project confidence to client teams even when things are hard.

You will join a high-performing Client Solutions team with a strong track record and a clear standard of excellence. We do meaningful work supporting patients with rare and serious diseases, in a collaborative environment where strong operators are recognized and given room to grow.

What You'll Do

• Own day-to-day project management across multiple concurrent enterprise implementations, from kickoff through go-live and post-live stabilization
• Confirm progress with internal teams (Customer Engineers, Product, Client Engagement) directly: verify true status, dig in to understand true progress, surface blockers early, and escalate when needed
• Lead client-facing meetings, send clear and structured updates, and build trusted relationships with platform champions and executive stakeholders
• Recognize dependencies, flag deviations early, and drive forward creative solutions when the path forward isn’t obvious. Provide pushback in a way that preserves the relationship and keeps the project on track.
• Develop hands-on expertise in the Courier Health platform — configuring workflows, profiles, and custom attributes, and partnering with Customer Engineers on data mapping and technical specs
• Document implementation decisions, configurations, and requirements thoroughly, and contribute to internal playbooks and templates that make the whole team better

What We're Looking For

• 2–4 years of experience in implementation, technical project management, or client-facing SaaS, ideally in a complex, multi-stakeholder environment
• A track record of confirming progress, not just chasing it; you know what done actually looks like
• Comfortable presenting to and managing senior client stakeholders
• Strong written communication — your updates, recaps, and trackers are clear, structured, and trusted
• Technical aptitude: you're not an engineer, but you can understand data models, system configurations, and how platforms work under the hood
• Experience navigating and holding delivery boundaries. You know how to say no in a way that preserves the relationship and centers the success of the project
• Healthcare, life sciences, or specialty pharma experience is a plus; genuine curiosity about the space is a must
• Proficiency with project management tools and JIRA; experience with Smartsheet, Notion, or similar platforms is a bonus

In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.

What You'll Do

• Work in close-knit, collaborative teams to drive impact for Courier Health clients
• Build strong relationships, trust, and credibility with client software users
• Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
• Develop expert-level knowledge of the Courier Health platform and data model
• Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
• Present business results and platform impact to senior executives at business reviews
• Own client priorities and day-to-day project management
• Partner with senior stakeholders to build out Courier Health’s Client Solutions function

Qualifications

• 2+ years of experience in strategic consulting or client-facing enterprise SaaS
• Team player that thrives working with a diverse set of internal & external stakeholders
• Comfortable presenting to executives and large groups
• Analytical mindset with consistent attention to detail
• Independent, ambitious and enjoys taking initiative
• Experience in, or willingness to learn about, rare disease/specialty pharma
• High energy and passion for our mission, our clients, and the success of their patients

If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $95,000 - $115,000 + equity + benefits, including medical, dental, and vision.

About the Role

In the Strategic Solutions Consultant role, you will lead Courier Health's most strategically important and complex opportunities with dedicated focus on the enterprise segment. You will own deal strategy for high-impact engagements, partner with Sales to engage complex buying committees across multiple stakeholder groups, and serve as a trusted thought partner to executive stakeholders — from Chief Commercial Officers to VPs of Access and Patient Support.

You will partner cross-functionally to close top Pharma deal and position Courier Health to deliver significant value as we evolve our product. Your work will directly influence win rates, time-to-close, deal quality, and long-term client outcomes.

What You'll Do

• Own solution strategy across enterprise opportunities. Lead discovery to uncover economic drivers, decision criteria, technical requirements, and risks.
• Turn discovery into demonstrations that win. Connect platform capabilities to client-specific outcomes, tailor the narrative to every stakeholder, and handle objections to advance the deal
• Act as the technical and solution authority at the executive level. Lead workshops, RFP presentations, and demos. Mentor Solutions Consultants and influence Product roadmap through structured deal feedback
• Design high impact project plans and internal handoff materials that are aligned to client needs and platform strategy, ensuring Product and Implementation Team alignment

Qualifications

• Strong passion for Courier Health's mission and improving patient outcomes through technology
• 10+ years in solutions consulting, enterprise SaaS pre-sales, or strategic consulting
• Proven track record leading complex, multi-million ARR deals with multiple stakeholders and strong win rates
• Executive presence. Comfortable influencing C-suite buyers and presenting to senior leadership
• Strong commercial acumen across deal economics, pricing strategy, and competitive positioning
• Value selling mastery. The ability to quantify business impact, build ROI models, and articulate value to economic buyers
• Ability to architect complex solutions and discuss technical integrations (APIs, integrations, security, and HIPAA compliance) confidently with client IT teams
• Bonus: Deep experience in life sciences, specialty pharma, rare disease organizations, or regulated healthcare environments

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for this role is $160,000 - $200,000 + equity + benefits, including medical, dental, and vision. This role is eligible for performance-based variable compensation.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What You'll Do

• Own the design, development, and rollout of key features for our core Application team.
• Prioritize work based on business value, customer needs and overall company strategy.
• Effectively manage and communicate with stakeholders both internal and external regarding roadmap, timelines, requirements and escalations.
• Coordinate cross functionally, partnering closely with Engineering, Client Services, and Sales.
• Build deep business context, user empathy and product knowledge to effectively research and define impactful product development efforts.
• Drive release and sprint planning to ensure customer delivery dates are met.

Qualifications

• 6-8 years of experience directly relevant to the product management profession.
• Experience defining and executing B2B enterprise SaaS products and features, especially in the healthcare domain and/or with CRM products.
• Experience with agile methodologies and creative problem solving.
• Ability to define measurable success for product development efforts.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $150,000 - $170,000  + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What You'll Do

• Own the design, development, and rollout of key features for our core Application team.
• Prioritize work based on business value, customer needs and overall company strategy.
• Effectively manage and communicate with stakeholders both internal and external regarding roadmap, timelines, requirements and escalations.
• Coordinate cross functionally, partnering closely with Engineering, Client Services, and Sales.
• Build deep business context, user empathy and product knowledge to effectively research and define impactful product development efforts.
• Drive release and sprint planning to ensure customer delivery dates are met.

Qualifications

• 3-5 years of experience directly relevant to the product management profession.
• Experience defining and executing B2B enterprise SaaS products and features, especially in the healthcare domain and/or with CRM products.
• Experience with agile methodologies and creative problem solving.
• Ability to define measurable success for product development efforts.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $130,000 - $150,000  + equity + benefits, including medical, dental, and vision.

As an Account Executive, you will be responsible for growing Courier Health’s presence in the life sciences market by partnering with emerging biopharma companies of all sizes to support their transition to patient-centric operations. This is a highly visible role at Courier Health that requires deep industry expertise and domain knowledge. You will partner closely with innovative life sciences companies to establish long-term partnerships and extend our reach.

What You’ll Do

• Manage the entire sales process from lead generation through contract negotiation/execution to delivery handoff
• Analyze and relate customer’s vision to Courier Health value propositions/solutions
• Cultivate relationships that provide direct access to key decision makers across Commercial & IT organizations
• Work both independently and cohesively in a team environment
• Represent the Company at industry associations and events
• Report and maintain opportunities, notes, contacts, and accounts in internal CRM system

Qualifications

• 5+ years of experience in software or technology sales and account management
• Expertise with Life Sciences industry technology and processes, preferably commercial operations
• Ability to partner and collaborate across business, IT, and operational functions
• Proven track record of cultivating C-suite relationships across multiple business functions
• Strong negotiation skills with demonstrated ability to close large, multi-million-dollar contracts
• Track record of consistently exceeding quota and sales targets
• Ability to articulate complex value propositions to VP & C-level customers
• Ability to travel as needed to spend time onsite with customers depending on location
• Preference for candidates located in the following locations: NY/NJ, PHI, BOS, CHI, SF, SD, RTP

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $100,000 - $160,000. This role is also eligible for variable compensation, as well as equity.

The salary range listed here has been provided to comply with local regulations and represents a potential range for this role. Please note that actual salary may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Role Overview

We are looking for an experienced Sales Enablement Lead to build and scale enablement programs that accelerate sales performance, improve seller confidence and consistency, and support Courier Health in achieving its ambitious growth goals.

You’ll be a strategic partner to Sales, Marketing, Product, and Revenue Operations — helping drive alignment across the commercial organization while building scalable training, content, and processes that empower our sales team to win. This is a high-impact role that blends strategy, content creation, analytics, and enablement delivery for a fast-moving SaaS environment.

Key Responsibilities

Training & Onboarding

• Design and manage an exceptional onboarding experience for new sales hires (AE, Solutions Engineering).
• Build structured learning paths with clear milestones for product knowledge, industry context (biopharma patient engagement), and sales execution.
• Lead regular enablement workshops and certification programs to elevate team performance.

Sales Content & Messaging

• Partner with Marketing and Product to develop killer sales assets:
  • Pitch decks & demo frameworks
  • Buyer persona playbooks (Field Access, Patient Services, Market Access)
  • Competitive battlecards and objection handling
  • Case studies highlighting customer impact on patient outcomes
• Ensure content is easy to access, current, and aligned with evolving customer needs.

Process & Tools Enablement

• Drive adoption and optimization of key sales tools (e.g., CRM, sales engagement platforms, content repositories).
• Standardize sales processes and establish repeatable best practices that reduce ramp time and improve pipeline quality.

Cross-Functional Collaboration

• Act as a bridge across Sales, Product, and Marketing to translate product updates into clear sales narratives.
• Gather and surface competitive insights and voice-of-customer trends for internal teams.

Impact Measurement

• Define and track meaningful enablement KPIs (ramp time, quota attainment, win rates, content usage).
• Analyze performance data to shape continuous improvement in programs.

Qualifications

Required

• 3–6+ years of experience in sales enablement, sales operations, or sales training at a SaaS/tech company.
• This role is 4x in office.
• Proven ability to design and deliver engaging enablement programs.
• Excellent communicator — comfortable presenting and facilitating across teams.
• Strong organizational skills and a data-driven mindset.

Preferred

• Experience in healthcare tech, life sciences SaaS, or complex B2B solutions.
• Familiarity with CRM and sales tech stacks (HubSpot, Outreach).
• Background working with both field and inside sales teams.

Who You Are

• You’re a proactive builder who thrives in scaling environments.
• You’re obsessed with clarity — whether it’s messaging, process, or metrics.
• You care about delivering value to sales teams and, ultimately, to clients.
• You enjoy cross-functional collaboration and elevating others.
  
  

The annual salary range for the target level for this role is $110,000 - $150,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

Don't see an open role that's a fit for your experience?  We'd still love to hear from you!

If the idea of joining a collaborative, mission-driven company that's changing the healthcare landscape sounds exciting to you, drop us a line! By joining our Talent Community you can stay connected to what's happening at Courier Health. Just answer a few questions and we'll keep you in mind for future openings as well as update you about happenings at the company.