Key Responsibilities

• Strategic Growth Management: Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates.
• Visibility & Exposure Optimization: Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages.
• Data-Driven Pricing Strategy: Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement.
• Portfolio Health & Eligibility: Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility.
• Logistics & Fulfillment Advisory: Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure.

Required Qualifications & Skills

• Marketplace Expertise: Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts.
• Algorithmic Proficiency: Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers.
• Operational Agility: Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis.
• Analytical Mindset: Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
• Stakeholder Communication: Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes.

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

This role in the Marketplace team is vital in achieving marketplace growth while delivering the best-in-class customer experience as well as seller experience. This role involves designing and implementing impactful processes and initiatives that span across various business and functional areas within Coupang. The sales operations Director will also lead the business planning, goal setting, measurement, tracking and reporting of marketplace business. The role will own rollout and adoption of key initiatives that are critical to seller acquisition and seller success on Coupang. By continually improving both supplier and internal processes, this role aims to identify gaps and drive strategic recommendations that align with Coupang’s corporate goals and objectives.

What You Will Do 

Business Planning & Goal setting:

• Own & drive the planning for entire marketplace business in collaboration with cross functional stakeholders to ensure the goals are aligned
• Ensure there are right metrics and frameworks to measure the goals effectively

Data-Driven Decision Making and Performance Tracking:

• Leverage data to make informed decisions, track program performance, and identify areas for improvement.
• Develop robust reporting systems and dashboards to provide insights to stakeholders and drive accountability.
• Utilize seller feedback, customer feedback, market trends, and A/B testing to refine program initiatives and meet evolving business needs.
• Drive right processes and business reviews to monitor the objectives on a daily/weekly/monthly basis depending on the audience

Marketplace growth, new initiatives and their GTM:

• Demonstrate the ability to dive deep into understanding Coupang’s products, competitive landscape, seller expectations, and customer expectations to identify areas for marketplace growth.
• Innovate and drive seller focused initiatives keeping Coupang customers in mind.
• Ensure a high quality GTM of any new initiatives to all relevant stakeholders and own new initiatives till they reach right levels of adoption

Operational Diagnosis and Process Improvement:

• Dive deep into operational processes to diagnose gaps, identify improvement opportunities, and develop recommendations for future-state processes.
• Lead process improvement efforts to streamline operations, increase efficiency, and validate improvement initiatives to ensure measurable impact.
• Utilize PM methodologies to optimize processes and support continuous improvement.

Training & Capability Building:

• Enable the sales teams with the right mechanisms and tools to improve conversion metrics across seller acquisition funnels
• Train the sales teams and improve AM pitch and enable them to have a high-quality outcome oriented interactions with the sellers

Sales performance & incentives

• Ensure fair and unbiased lead and account assignment logics to the sales team
• Drive goal setting at an AM level
• Monitor and track sales performance across metrics for seller acquisition and account management teams
• Create and drive efficient incentive structures for the sales team which help marketplace in meeting and exceeding goals.

Project Leadership and Execution:

• Lead and guide project teams across various business lines, ensuring alignment on program goals and efficient execution.
• Oversee the planning, design, and delivery of strategic initiatives, monitoring project progress and reporting results to senior management.
• Establish and monitor success metrics, tracking project outcomes and adjusting approaches to ensure impactful results.

Cross-Functional Collaboration and Program Development:

• Partner with senior business leaders across Coupang to design and implement programs that drive operational and customer experience goals.
• Communicate findings effectively, ensuring actionable insights are followed through and fostering adoption through KPI-driven management.
• Guide and support cross-functional teams in planning, designing, and executing end-to-end programs and processes.

Qualifications  

• 10+ years of experience in program management, operations, or retail, with a strong focus on account management, sales and process improvement.
• Demonstrated ability to lead complex, cross-functional projects and work effectively with senior stakeholders.
• Strong analytical skills and experience using data-driven insights to inform decision-making and track program success.
• Familiarity with program management tools and process improvement methodologies
• Excellent communication and interpersonal skills, with a track record of influencing and leading cross-functional teams.
• Experience in a fast-paced, high-growth retail, startup or e-commerce environment preferred
• Fluence Mandarin and English communication skills

  Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

We are seeking a detail-oriented and analytical Lead Business Analysis to join the Taiwan Marketplace team. You will be required to develop the business plan and visibility/dashboards needed to achieve strategic plans and goals, drive decisions and track performance on growth, KPIs like seller acquisition, seller management, selection and GMV of marketplace categories and any strategic initiatives. This role will be critical in generating data backed insights for the business and help in achieving growth goals of the business basis those insights. 

What You Will Do 

• Design, develop and improve automated reports and dashboards to 
  measure performance and support business needs 

• Pull and leverage data to provide proactive, actionable insights that can identify growth opportunities, increase efficiency, and/or deepen understanding of business. 

• Set strategic and measurable goals, define new metrics and collaborate with other teams to achieve success on cross-team projects 

• Has the potential to become a subject matter expert in areas concerning marketplace e-commerce 

• Has the potential to become a people manager and manage, coach and grow Data analysts 

• Build processes and KPIs reporting to align internal stakeholders on priorities and marketplace initiatives. 

Basic Qualifications  

• Expertise with SQL, SQL tuning, and relational database systems 

• Experience using business intelligence reporting tools (Tableau, Data Cubes, Power BI, etc.) 

• Knowledge of data management fundamentals and data storage principles 

• Excellent verbal and written communication skills to work effectively with cross-functional teams 

• BA/BS/MA/MS, preferable in Finance/Marketing/Economics/Statistics; MBA is a plus 

• At least 5-10 years relevant work experience in Analytics, Data Science, CRM, Strategy, Growth, Program Management. Experience across fast-paced technology-oriented organization e.g. e-commerce/Consulting/Banking/start-up is preferred. 

Preferred Qualifications 

• Strong analytical skills with the ability to interpret and present complex data effectively 

• Ability to manage multiple tasks and meet deadlines in a fast-paced 
  environment 

• Detail-oriented with a strong commitment to accuracy and quality 

• Proven experience in product analysis, data reporting, or a similar role 

• Able to logically break down a problem into steps and define input and output metrics 

• Bilingual English/Chinese 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​