About the Role

The Benefits Specialist is a key member of the Total Rewards team, responsible for administering and managing employee benefits programs globally. This role ensures our benefits offerings remain competitive, compliant, and clearly communicated to all employees.

Key Responsibilities

• Benefits Administration:
  • Manage daily administration of global benefits, including medical, dental, vision, life insurance, short-term and long-term disability, retirement plans, time off, and leave of absence.
  • Process, audit, and submit monthly benefits invoices.
  • Coordinate with global brokers, vendors, and carriers for program delivery and issue resolution.
  • Partner closely with People Operations, Payroll, and other cross functional teams
• Employee Support and Communication:
  • Serve as a resource for employees, answering complex questions about plan provisions, eligibility, enrollment, and claims.
  • Create and manage clear, comprehensive benefits communications and resources (e.g., summaries, guides, intranet content) to ensure high employee understanding and engagement.
• Enrollment and Compliance:
  • Manage all aspects of open enrollment, including system configuration, employee education, and processing accurate enrollments, changes, and terminations.
  • Ensure ongoing compliance with all relevant federal and state regulations in the U.S. (e.g., COBRA, HIPAA, FMLA) and international statutory reporting requirements, including the preparation of required government filings (e.g., 5500s, ACA)
  • Conduct periodic data audits to ensure integrity and compliance with plan documents.
• Program Analysis and Improvement
  • Support benefit plan design and analysis by benchmarking current offerings
  • Analyze utilization data to measure program effectiveness and inform strategy
  • Propose process improvements and innovative solutions

Qualifications

• 3+ years of experience in global benefits administration, including in-depth knowledge of US and non-US benefits, regulations, leave requirements, and key international market practices
• Proven experience managing open enrollment and utilizing benefits enrollment systems
• High proficiency in Microsoft Excel for data analysis and reporting
• Strong written and verbal communication skills; ability to explain complex information clearly and empathetically.
• Self-starter with proven ability to work independently
• Experience with a global HRIS platform (UKG preferred).
• Demonstrated ability to handle confidential and sensitive information with discretion
• Bachelor's degree in Human Resources, Business Administration, or a related field

Strategic Account Executive – LATAM Territory

Location: Remote (US-based with alignment to LATAM time zones)

Travel: Up to 40–50% (Regional and International)

Role Overview

Couchbase is seeking a Strategic Account Executive to lead and expand our footprint within the Latin American market. This role is designed for a senior individual contributor who understands the unique nuances of the LATAM enterprise landscape—thriving in long, consultative sales cycles and building deep executive relationships across diverse cultures. You will act as a trusted advisor to our largest, most complex customers in the region, partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments.

Key Responsibilities

• Regional Strategy: Own and execute a Strategic Account Plan for a defined set of named enterprise accounts across LATAM, aligned with Couchbase’s global strategy and regional growth objectives.

• Growth & Retention: Drive new business, expansion, and retention within the region's largest financial institutions, telecommunications providers, and retail giants.

• Complex Negotiations: Manage multi-threaded sales cycles, navigating the specific legal, procurement, and fiscal requirements inherent in LATAM business transactions.

• Executive Presence: Build and maintain strong C-level relationships, positioning Couchbase as a long-term strategic partner capable of supporting digital transformation at scale.

• Cross-Functional Leadership: Act as the "Quarterback" for regional resources, collaborating with Sales Engineering, Customer Success, and Marketing to deliver localized value.

• Ecosystem Development: Develop pipeline by leveraging local Cloud Partnerships (AWS, Azure, GCP) and regional System Integrators (SIs) to penetrate new markets.

• Forecast Accuracy: Maintain disciplined pipeline management and forecasting within Salesforce, ensuring data integrity for the LATAM territory.

Preferred Qualifications

• 8–10+ years of enterprise software sales experience, with a specific focus on the LATAM market.

• Language Proficiency: Fluency in English and Spanish is required; proficiency in Portuguese is highly preferred.

• Market Expertise: Proven track record of navigating the procurement and security hurdles of Multilatinas and Global 2000 accounts within the region.

• Tech Stack: Experience selling database, infrastructure, or SaaS technologies; familiarity with the shift from on-prem to cloud within the LATAM sector.

• Sales Methodology: Strong command of MEDDIC, Challenger, or equivalent methodologies.

• Cultural Competency: Exceptional ability to engage with both technical stakeholders and executive buyers, respecting regional business etiquette and relationship-based selling.

• Partner Experience: Proven success co-selling with global cloud providers and local regional partners.

• Adaptability: Thrives in a growth-stage environment with a "builder" mindset and the ability to work across multiple time zones.

• Travel: Willingness to travel up to 40–50% across the region and to the US for headquarters alignment.

Senior Sales Rep (Enterprise Accounts)

Location: Varies, US remote
Travel: Up to 40–50%

Role Overview

Couchbase is seeking a Sr. Enterprise Account Executive to own and grow a portfolio of our largest, most complex enterprise customers. This role is designed for a senior individual contributor who thrives in long, consultative sales cycles, builds deep executive relationships, and consistently drives expansion within strategic accounts. You will act as a trusted advisor to customers while partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments.

Key Responsibilities

• Own and execute a Strategic Account Plan for a defined set of named enterprise accounts, aligned to Couchbase’s go-to-market strategy and growth objectives.
  
  
• Drive new business, expansion, and retention within Fortune 1000 and other strategic customer relationships.
  
  
• Manage complex, multi-threaded sales cycles from pipeline generation through negotiation and close, leveraging MEDDIC or equivalent sales methodologies.
  
  
• Build and maintain strong C-level and senior stakeholder relationships, positioning Couchbase as a long-term strategic partner.
  
  
• Collaborate closely with Sales Engineering, Customer Success, Product, Marketing, SDRs, and Partner teams to deliver differentiated solutions and exceptional customer outcomes.
  
  
• Develop and execute pipeline creation and expansion strategies, leveraging customer ecosystems, events, cloud partnerships, digital channels, and developer communities.
  
  
• Accurately manage and forecast pipeline, ensuring strong data integrity across Salesforce and sales tooling platforms.
  
  
• Partner with leadership and act as a quarterback for internal resources, ensuring alignment across teams and successful execution against account objectives.
  
  
• Stay current on the Couchbase platform and competitive landscape, articulating clear business value across both cloud (SaaS) and on-premise deployments.
  
  
• Represent Couchbase with professionalism and credibility in high-stakes customer engagements, negotiations, and executive briefings.
  
  

Preferred Qualifications

• 6–10+ years of enterprise or strategic software sales experience as an individual contributor.
  
  
• Proven track record of exceeding quota in complex, high-value enterprise sales environments.
  
  
• Experience selling into Fortune 500 / Global 2000 accounts, navigating procurement, security, and multi-stakeholder decision processes.
  
  
• Background selling cloud, SaaS, database, or infrastructure technologies, ideally business-critical platforms.
  
  
• Strong command of enterprise sales methodologies (MEDDIC, Challenger, or similar) and disciplined opportunity management.
  
  
• Comfortable engaging with executive buyers and technical stakeholders, translating technical capabilities into clear business outcomes.
  
  
• Experience co-selling with partners, cloud providers, and system integrators is highly valued.
  
  
• Highly organized, self-directed, and accountable, with strong time management and forecasting discipline.
  
  
• Thrives in a fast-paced, growth-stage environment, with a builder mindset and passion for customer success.
  
  
• Willingness to travel up to 40–50%.

Strategic Account Development Representative - US

Location: Remote

As industries race to operationalize AI, traditional database solutions are failing to meet the demands for flexibility, performance, and cost efficiency. Couchbase is leading as The Operational Data Platform for AI, unifying transactional, analytical, mobile, and AI workloads into a single, fully managed platform.

Trusted by over 30% of the Fortune 100, Couchbase enables enterprises to build and scale modern applications from cloud to edge with unmatched performance and agility.

Join us as we deepen our footprint within our most strategic accounts and expand across priority enterprise ICP targets.

Position Overview

We are seeking a Strategic Account Development Representative to drive high-impact pipeline within Couchbase’s most strategic enterprise accounts.

This is a senior, account-based role focused on:

• Expanding existing strategic customers (multi-threading, new business units, workload expansion)
• Penetrating net-new strategic ICP accounts with precision and executive alignment

This role requires deep account intelligence and tight alignment to Account Executive strategy to unlock complex, high-value opportunities.

The role will operate as an extension of the account team, partnering closely with Enterprise AEs, Customer Success, Field Marketing, and Partners to drive coordinated engagement across large, multi-stakeholder organizations.

Key Responsibilities

Strategic Account Expansion

• Drive expansion within top-tier enterprise accounts by identifying new stakeholders, business units, and use cases
• Multi-thread across technical and economic buying groups to uncover cross-sell and upsell opportunities
• Align outreach to account plans, whitespace analysis, and expansion priorities

Strategic ICP Account Penetration

• Prospect into a defined set of high-value, strategic ICP accounts using 1:1 and 1:few ABM motions
• Develop entry points across executive, technical, and business personas
• Build account intelligence and POVs that resonate at the VP+ and C-level

Account-Aligned Execution

• Execute highly structured, account-based workflows aligned to:
• Account owner strategy
• Buying group coverage and gaps
• Regional ABM and field marketing programs
• Strategic initiatives 

Executive & Technical Engagement

• Engage senior stakeholders including VP+, CIO, CTO, Architects, and Engineering leaders
• Lead with insight-driven, consultative messaging tied to:
• AI readiness and productionization
• Data platform modernization
• Performance, scalability, and total cost of ownership
• Facilitate high-value conversations that elevate Couchbase within the account

High-Quality Pipeline Creation

• Generate high-conversion, high-value meetings that translate into qualified opportunities leading to revenue
• Partner closely with AEs to ensure strong handoff, progression, and multi-threaded engagement

Operational Excellence

• Maintain rigorous Salesforce discipline, ensuring clean attribution and pipeline visibility
• Leverage tools such as Outreach, LinkedIn Sales Navigator, and ZoomInfo for precise targeting
• Continuously inspect performance across:
• Meeting conversion
• Opportunity creation
• Pipeline influence and revenue contribution

Preferred Qualifications

• 3-5+ years of SDR/ADR experience, with a strong focus on enterprise or strategic accounts
• Proven success engaging Fortune 1000 and complex, multi-stakeholder organizations
• Demonstrated ability to multi-thread and build relationships with executive and technical buyers
• Experience supporting account expansion motions (cross-sell, upsell, new business units)
• Strong understanding of account-based selling and ABM strategies
• Track record of generating high-quality pipeline tied to revenue outcomes
• Proficiency in Salesforce and modern sales engagement platforms
• Bachelor’s degree required

Why This Role Matters

You will directly impact:

• Expansion revenue within top enterprise customers
• Pipeline creation for high-ACV, strategic deals
• Executive engagement across critical buying groups

If you thrive in complex, high-stakes environments, and care about impact and precision this is the role for you.

Account Development Representative - (US)

Location: Remote

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading as The Operational Data Platform for AI. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency; from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is redefining what modern enterprise data platforms can deliver.

oin us as we expand our presence across high-value enterprise accounts and priority ICP targets.

Position Overview

We are seeking a high-performing Account Development Representative (ADR) focused on driving qualified pipeline within enterprise accounts, across both:

• Strategic account expansion (cross-sell, upsell, new business units, multi-workload growth)
• ICP-aligned new enterprise logo acquisition

This is a precision-driven, account-based role requiring deep research, executive engagement, and disciplined alignment to account owner strategy.

The ADR will partner closely with Account Executives, Customer Success, and Field Marketing to generate qualified meetings that convert into qualified pipeline and accelerate revenue within complex, multi-stakeholder environments.

Key Responsibilities

Enterprise Account Expansion

• Identify and engage new stakeholders, business units, subsidiaries, and workload opportunities within existing enterprise customers.
• Support cross-sell and upsell motions aligned to account growth strategy.

ICP New Enterprise Logo Acquisition

• Prospect into high-priority ICP enterprise accounts using account-based engagement strategies.
• Develop executive and technical entry points across complex buying groups.

Account-Aligned Execution

• Execute structured, account-prioritized daily workflows aligned to:
• Account owner strategy
• Buying group priorities
• Enterprise ICP segmentation
• ABM and field program motions

Executive & Technical Engagement

• Engage VP+ executives, architects, engineering leaders, and technical influencers with consultative, value based messaging.
• Position Couchbase in the context of AI readiness, modernization, scalability, performance, and total cost of ownership.

Qualified Pipeline Creation

• Deliver high-quality meetings that convert into qualified opportunities and measurable pipeline.
• Partner with AEs to ensure clean handoff and strong opportunity progression.

Operational Excellence

• Maintain rigorous Salesforce hygiene and activity tracking.
• Leverage tools such as Outreach, LinkedIn Sales Navigator, and ZoomInfo to drive precision targeting.
• Inspect performance metrics and optimize conversion from meeting to qualified opportunity to revenue attribution.

Preferred Qualifications

• 2-4+ years of enterprise SDR/ADR experience in complex B2B environments.
• Demonstrated success prospecting into Fortune 1000 or large enterprise accounts.
• Proven ability to engage executive and senior technical stakeholders.
• Experience supporting expansion motions within existing enterprise accounts.
• Strong understanding of account-based selling and multi-threading strategies.
• Metrics-driven with a clear track record of generating qualified pipeline leading to revenue.
• Proficiency in Salesforce and modern sales engagement platforms.
• Bachelor’s degree required.

Why This Role Matters

Enterprise growth at Couchbase depends on disciplined, account-based pipeline generation. This role is critical to expanding our customer accounts, landing new enterprise logos, and accelerating high-ACV opportunities.

If you are competitive, accountable, and thrive in complex enterprise environments where precision and quality matter more than volume, we’d love to connect.

The Principal Customer Success Manager (CSM) is responsible for managing strategic and enterprise customer relationships to ensure successful adoption, value realization, and long-term retention of Couchbase’s database and data platform solutions. This individual contributor role partners closely with Sales, Support, Product, and Professional Services to help customers deploy and scale Couchbase in mission-critical production environments.

The Principal Customer Success Manager acts as a trusted advisor to technical and executive stakeholders, ensuring customers achieve measurable business outcomes while identifying opportunities for expansion and long-term partnership.

Key Responsibilities

Customer Relationship Management

• Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers.
  
  
• Build strong relationships with customer stakeholders including engineering leaders, architects, and executives.
  
  
• Conduct regular business reviews and success planning sessions with customers.

Customer Adoption & Value Realization

• Guide customers through onboarding, deployment, and adoption of Couchbase solutions.
  
  
• Help customers align product capabilities with their technical and business objectives.
  
  
• Monitor product usage and adoption trends to ensure customers achieve maximum value.

Renewals & Expansion

• Partner with Sales and Renewals teams to support successful subscription renewals.
  
  
• Identify opportunities for expansion such as additional workloads, environments, or product capabilities.
  
  
• Develop account success plans to drive long-term customer growth.

Customer Advocacy

• Act as a customer advocate internally, representing customer needs and feedback to Product and Engineering teams.
  
  
• Promote customer success stories, references, and case studies.
  
  
• Support strategic customer engagements and executive briefings.

Risk Management

• Monitor customer health indicators and proactively address adoption risks.
  
  
• Manage escalations and coordinate internal teams to resolve technical or operational issues.
  
  
• Develop recovery plans for at-risk accounts.

Key Performance Metrics

• Net Revenue Retention (NRR)
  
  
• Customer renewal rate
  
  
• Customer adoption and usage growth
  
  
• Expansion revenue influence
  
  
• Customer satisfaction (CSAT / NPS)
  
  
• Customer health score
  
  

Required Qualifications

• 8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles.
  
  
• Experience supporting enterprise SaaS, database, or infrastructure platforms.
  
  
• Ability to work with technical stakeholders such as developers, architects, and engineering teams.
  
  
• Strong communication and relationship management skills.
  
  
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
  
  

Preferred Qualifications

• Experience with distributed databases, NoSQL, or cloud platforms.
  
  
• Familiarity with modern application architectures such as microservices and cloud-native environments.
  
  
• Experience supporting customers running large-scale or mission-critical production systems.
  
  

Key Skills

• Strategic customer engagement
• Enterprise account management
• Technical solution understanding
• SaaS adoption and retention strategies
• Cross-functional collaboration
• Executive communication