About the Role

The Benefits Specialist is a key member of the Total Rewards team, responsible for administering and managing employee benefits programs globally. This role ensures our benefits offerings remain competitive, compliant, and clearly communicated to all employees.

Key Responsibilities

• Benefits Administration:
  • Manage daily administration of global benefits, including medical, dental, vision, life insurance, short-term and long-term disability, retirement plans, time off, and leave of absence.
  • Process, audit, and submit monthly benefits invoices.
  • Coordinate with global brokers, vendors, and carriers for program delivery and issue resolution.
  • Partner closely with People Operations, Payroll, and other cross functional teams
• Employee Support and Communication:
  • Serve as a resource for employees, answering complex questions about plan provisions, eligibility, enrollment, and claims.
  • Create and manage clear, comprehensive benefits communications and resources (e.g., summaries, guides, intranet content) to ensure high employee understanding and engagement.
• Enrollment and Compliance:
  • Manage all aspects of open enrollment, including system configuration, employee education, and processing accurate enrollments, changes, and terminations.
  • Ensure ongoing compliance with all relevant federal and state regulations in the U.S. (e.g., COBRA, HIPAA, FMLA) and international statutory reporting requirements, including the preparation of required government filings (e.g., 5500s, ACA)
  • Conduct periodic data audits to ensure integrity and compliance with plan documents.
• Program Analysis and Improvement
  • Support benefit plan design and analysis by benchmarking current offerings
  • Analyze utilization data to measure program effectiveness and inform strategy
  • Propose process improvements and innovative solutions

Qualifications

• 3+ years of experience in global benefits administration, including in-depth knowledge of US and non-US benefits, regulations, leave requirements, and key international market practices
• Proven experience managing open enrollment and utilizing benefits enrollment systems
• High proficiency in Microsoft Excel for data analysis and reporting
• Strong written and verbal communication skills; ability to explain complex information clearly and empathetically.
• Self-starter with proven ability to work independently
• Experience with a global HRIS platform (UKG preferred).
• Demonstrated ability to handle confidential and sensitive information with discretion
• Bachelor's degree in Human Resources, Business Administration, or a related field

Reporting to the Vice President of Revenue Operations, you will lead, define, and oversee the execution of all aspects of the Global Commercial Strategy organization. This includes setting global policy and governance for deal review, ensuring accuracy, business, operational, and SLA compliance, and driving optimal global deal structure and pricing response. You are a recognized thought leader and subject matter expert in enterprise infrastructure software deals, including both subscription and consumption models. You will be a key strategic business partner to the entire Global Field Organization and Executive Leadership team.

In this role, you will be the final escalation point for complex, high-value global deal exceptions and strategic structuring issues. This role will define the financial governance for global deals and the linkage to the overall financial targets and KPI’s of Couchbase. Strong negotiation experience and executive presence will be critical to manage global field teams, internal stakeholders, and the largest customer negotiations. Cross-functional leadership will be important as this role is at the intersection of numerous global functions. Your ability to communicate across all levels, from sales reps up to our Board of Directors, will be an essential skill required for this role. You must be an initiative-taking self-starter who thrives in a fast-paced global environment.

Responsibilities

• Define and implement global deal strategy, governance, and practices to ensure consistency and maximize revenue and margin.
• Deep understanding of cloud-based software & services delivery (i.e., Software-as-a-Service and Platform-as-a-Service SaaS) including pricing, consumption models, and the impact of usage patterns on total cost of ownership (TCO).
• Lead the articulation of the financial outcome of deals and how this aligns with the company’s strategic goals at an executive level.
• Lead the development of global pricing models, commercial offerings, and deal structuring methodologies, providing executive-level guidance to all regional teams.
• Direct Global deal reviews with Sales/Sales Leadership to drive high-value, Account-Level strategy on pricing/deal structuring.
• Lead and mentor a global team of IC’s and Managers, fostering a high-performance culture and ensuring succession planning.
• Act as the primary executive liaison working with Sales, Field Operations, Finance, and Legal throughout the global contract process, providing strategic assistance to ensure proper processing, including contract red line review and negotiations.
• Effectively resolve and champion complex questions arising between internal processes and global customer needs.
• Define the strategy for improving and enhancing cross-functional processes to ensure a smoother, easier, and frictionless global selling experience.

Qualifications

• Proven track record of leading and managing global teams and organizations.
• Extensive experience defining commercial strategy and governance for complex global deal structuring, including large Enterprise License Agreements, specifically in subscription and consumption models.
• 12+ years of progressive experience working in Enterprise software / SaaS industry with a significant portion in a Deal Desk or Finance leadership role.
• Extensive experience with Salesforce and CPQ is a must.
• Experience leading the review of customer contracts and setting standards for contract language drafting.
• Master’s Degree or MBA preferred, with deep financial acumen.

Join us to shape how developers build mobile apps with Couchbase! You’ll design and develop SDKs, frameworks, sample apps, and developer tools that make it seamless for iOS and Android developers to integrate Couchbase and build offline-first, high-performance apps.

Location: Bangalore, India | Work Model: Hybrid

What You’ll Do

• Build and maintain mobile SDKs, APIs, and sample apps showcasing Couchbase best practices.
• Create tutorials, videos, and guides to simplify Couchbase integration.
• Collaborate with product and engineering teams to improve the developer experience.
• Apply modern architectures (MVVM, MVI, Clean Architecture) and native platform conventions.
• Contribute to CI/CD pipelines, automation, and SDK quality assurance.
• Act as a developer advocate, mentoring engineers and engaging with the community.

What You Bring

• 6–9 years of experience in Swift and Kotlin development.
• Deep understanding of platform internals, networking, and performance tuning.
• Experience with C native interop, REST/gRPC, and offline data management.
• Familiarity with SwiftUI, Jetpack Compose, and unit/integration testing.
• Strong understanding of OOP, mobile architecture, design patterns, and software craftsmanship principles.
• Working experience in Agile/Scrum environments with collaborative cross-team communication.
• Bachelor’s degree in Computer Science or a related field.

Bonus Points

• Exposure to cross-platform frameworks (Flutter, React Native, .NET MAUI).
• Familiarity with SQL/NoSQL databases such as Couchbase/Firebase.
• Understanding of mobile security best practices — OAuth2, PKI, encryption, secure storage.
• Understanding of basic DevOps principles and exposure to DevOps pipelines and automation using GitHub Actions.

Why Join Us

• Define how mobile developers experience Couchbase through SDKs and native integrations.
• Build tools that power fast, reliable, and offline-first apps.
• Influence the future of mobile data experiences across platforms.
• Work with passionate engineers driving developer productivity and innovation.

Role Overview

As a Lead Data Analyst, you will provide strategic insights and translate complex data into narratives that drive our global Finance & Strategy decisions. You will collaborate across Finance & Strategy to build high-impact, data-driven models and analytics to enable rapid decision-making. While your primary focus is on strategic analysis, you will also design and govern an Analyst-Ready Data Layer that is the foundation for analytics across the team. By combining deep SaaS business context with technical data engineering, you ensure our insights are not only impactful but built on a scalable, audit-ready infrastructure.

Key Responsibilities

• Revenue Cycle & Predictive Modeling: Optimize the opp-to-cash journey by analyzing ARR-to-revenue conversion rates and renewal patterns, while building early-warning indicators to signal risks and opportunities in the long-term outlook.
• SaaS Unit Economics & Business Diagnostics: Lead advanced analytics on core business drivers, correlating hosting costs and service delivery against gross margins while modeling consumption-based indicators to identify proactive upsell and churn risks.
• Executive Storytelling: Partner with finance leadership to evolve and elevate the delivery of professional reporting packages for internal leadership and investment partners, ensuring monthly business reviews and board decks are supported by clear, intuitive narratives.
• Analyst-Ready Data Layer Architecture: Design and govern a dedicated business data layer by transforming raw data from systems like NetSuite, Salesforce, and Coupa into functional, high-performance schemas that eliminate manual data preparation for the global team.
• Technical Innovation & Partnership: Serve as the primary bridge to central Data Engineering to influence warehouse schema design while piloting AI-driven concepts to automate data anomaly detection and streamline the analytical pipeline.

The Profile

• Experienced Strategist: 8+ years of experience in data analytics, engineering, or database architecture, with a proven track record of supporting complex financial or business modelling.
• SaaS Industry Expertise: Deep understanding of high-growth SaaS environments and the specific data structures required to model subscription-based metrics like ARR, CAC, and LTV.
• Advanced Analytics & Visualization Toolkit: Expert proficiency with modern BI platforms (e.g., Tableau, Power BI, or Looker) to transform the Analyst-Ready Data Layer into interactive executive dashboards. Mastery of advanced Excel or Google Sheets for high-rigor financial modeling is essential.
• Technical Power User: Mastery of advanced SQL and deep experience navigating modern data warehouse environments to move data from raw sources into functional models.
• Bridge Builder: Exceptional at translating complex business needs from business leaders into technical execution and high-performance data schemas.

Job Description: Sr Manager, Finance Data & Analytics

About the Job

As the Sr Manager of Finance Data & Analytics, you lead the engine room that powers our strategic decision-making. Your success is defined by the winning combination of partnering your team’s technical data expertise with the business context of our other Finance functions to maximize insights for the executive team. You are responsible for delivering data analytics and the high-confidence Analyst-Ready Data Layer, ensuring our organization executes on insights.

Key Responsibilities

• Data Analysis & Insights: Lead high-impact, cross-functional analyses to uncover the why behind business results, identifying hidden trends and providing strategic recommendations across both top-line growth and expense management.
• Predictive Analytics: Develop and refine early warning indicators that signal structural risks or opportunities in the long-term outlook before they hit the P&L.
• Executive Decision Support: Synthesize complex data analytics into clear, actionable narratives for the CEO, CFO, and PE partners, acting as a strategic advisor to the VP of Finance & Strategy.
• Partnerships & Insights: Actively partner with the Finance & Strategy team on high-priority projects, combining deep data mining with functional business context to deliver more impactful insights.
• Analyst-Ready Data Layer: Build and govern a dedicated business data layer, utilizing both structured warehouse schemas and agile ad-hoc tables, to provide a foundational data layer that eliminates manual data prep, allowing every analyst to work efficiently.
• Connected Planning:  Oversee the integrated architecture of our planning environment (Pigment), ensuring that functional models remain synchronized without sacrificing the autonomy of individual teams.
• Finance AI & Innovation Roadmap: Act as the Finance lead for emerging AI/ML technologies in the finance space; evaluate and pilot AI-driven concepts to enhance forecasting capabilities, automate data anomaly detection, and streamline the Analyst-Ready data layer as the technology matures.

The Profile

• Strategic Partner: 8–10+ years in Finance or Analytics at a $100M+ SaaS company, with a mastery of recurring revenue economics, customer lifecycles, and the data structures required to model complex subscription metrics.
• Bridge Builder: Exceptional at communicating technical data concepts to non-technical audiences.
• Technological Curiosity: A forward-thinking mindset regarding the evolution of technology and Finance; you have a pulse on how Generative AI and Machine Learning are transforming data analysis and can pragmatically apply these tools to solve business problems.
• Data Supported Rigor: You thrive in environments where data accuracy, auditable definitions, and analytical integrity are the standard.

• Advanced SQL & Solution Design: High proficiency in advanced SQL for complex data manipulation to ensure a robust business data layer. 
• Data Governance & Quality:  Proven ability to implement data hygiene protocols and traceability in the transformation layer to guarantee that financial outputs are valid and audit-ready.
• DWH Partnership: Deep experience partnering with Data Engineering and Data Warehouse teams to influence data ingestion priorities and schema designs that support scalable financial modeling.

Analytical Storytelling: Expert at using tools like Tableau to turn the engineered data layer into compelling narratives for leadership.

Location: Raleigh, NC / Hybrid

Job description:

Senior Specialist, Global Payroll & Equity

We’re growing our team and are looking for a Senior Specialist, Global Payroll & Equity to support our expanding global workforce.

Responsibilities

• Own the timely and accurate payroll process, including processing wages, timekeeping, bonuses, garnishments, taxes, and benefit deductions for the U.S., Canada, and other countries as assigned.
• Work closely with internal and external stakeholders to process payroll, assist employees, and ensure compliance with company policies and all applicable local, state, federal, and international laws and regulations.
• Ensure all payroll transactions are processed accurately and on time, including reviewing payroll registers and reports and coordinating payroll funding with Accounting.
• Perform off-cycle payroll runs as required.
• Prepare payroll journal entries and assist with account reconciliations.
• Continuously evaluate, analyze, and streamline payroll processes, including identifying opportunities for automation and efficiency improvements.
• Develop and maintain effective payroll procedures and internal controls.
• Perform year-end payroll activities, including W-2 preparation and related reporting.
• Utilize payroll systems such as UKG Pro to support payroll processing, reporting, and system accuracy.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Accounting, Business Administration, or a related field.
• 8+ years of payroll experience, with at least 5–6 years supporting global payroll operations.
• Extensive knowledge of payroll functions and applicable laws, including multi-state payroll setup and processing, payroll tax compliance, balancing and reconciliation, deductions, and internal controls.
• Experience with UKG Pro or similar payroll applications.
• Strong interpersonal, written, and verbal communication skills, with the ability to clearly communicate payroll processes and complex administrative information to stakeholders.
• Self-motivated and able to work independently with a strong work ethic.
• Excellent organizational, time management, problem-solving, and critical thinking skills, with the ability to apply past experience to inform decision-making.
• Ability to work effectively both independently and in a team environment and interact with colleagues and business partners across the organization.

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

Couchbase is growing rapidly, and the Engineering and Cloud teams are at the foundation of our growth.You’ll join at an ideal time to make a big impact. Our systems have scaled well to date but we need to expand our capabilities by an order of magnitude.What this means is that we need to successfully formulate, organize, coordinate, and monitor interconnected projects and programs of large scope, impact, and complexity through all phases of the life cycle.

The Couchbase QE team is looking for a Senior Software Engineer - SDET who can drive high quality for all the components. As part of this role, you will learn the Couchbase products and QE's functional and system test frameworks to scale-out our data infrastructure software systems. You will optimize the framework developed in Python/Golang to handle larger scales under heavy load and stressful conditions. You will be part of a great team that is going through some exciting growth and development.

Requirements

• Highly-skilled in automation and test framework building and implementation
• Know how on using modern AI tools like Claude Code, Copilot etc. 
• Proficiency in coding - Python, C/C++, Java, or Golang
• 7+ years of experience as SDET  
• In-depth knowledge of tools automation and optimization
• Demonstrated knowledge of testing one or more of the following: server performance, API interfaces, databases, file systems, operating systems, network performance and storage
• Experience with working on large scale enterprise distributed systems or relational/NoSQL databases
• Experience setting up and configuring test environments along with infrastructure as a service including Windows and Linux operating systems, networking and proxies, and client-server tests
• Experience capturing network traces and basic analysis
• Excellent written and oral communication skills, analytical skills, fanatical attention to detail, and curiosity
• Demonstrated competence and self-motivation in analyzing problems
• Ability to work in a fast-paced environment and to be an outstanding team player
• Experience with cloud platforms (AWS, GCP, Azure) and managing Kubernetes clusters on these platforms is an added advantage
• Knowledge of CI/CD tools and practices (e.g., Jenkins, GitLab CI, Argo CD)

About the Role

As a Senior Data Engineer, you are a vital builder within our Finance "Engine Room". Your mission is to develop and maintain the technical infrastructure that is our Analyst-Ready Data Layer. You will execute on the strategic enablement layer, leveraging the enterprise data warehouse and ad-hoc solutions to facilitate fast-paced diagnostic, descriptive, and predictive analytics. Your work ensures that data is enriched, structured, and reliably delivered to reveal the underlying drivers of business performance for our global Finance & Strategy team.

Key Responsibilities

• Business Data Execution: Develop and maintain the dedicated business data layer, utilizing structured warehouse schemas and agile ad-hoc tables to eliminate manual data prep and ensure a ready-to-use foundation for analysis.
• Operationalizing Logic: Partner with the Data Engineering teams to migrate mature, ad-hoc financial logic into standardized, enterprise production pipelines.
• Upstream Quality Support: Collaborate with source-system owners to implement data-entry improvements and hierarchy audits, ensuring data hygiene and productivity at the point of creation.
• Advanced SQL Development: Utilize advanced SQL for complex data manipulation to build and optimize data structures that specifically support SaaS financial modeling, such as ARR waterfalls and OpEx leverage.
• Integrity & Traceability: Maintain rigorous data hygiene protocols and transformation-layer traceability to guarantee that financial outputs are valid, auditable, and board-ready.
• Finance AI & Innovation Support: Assist in the technical implementation of AI-driven concepts and LLM solutions to automate data anomaly detection and streamline the "Analyst-Ready" pipeline as our technology matures.

The Profile

• Experienced Data Engineer: 5–7+ years in data engineering or database development, with a strong background in building data layers for complex business or financial modeling.
• SaaS Industry Expertise: Proven track record in a high-growth SaaS environment, with a deep understanding of the data relationships required to model recurring revenue (ARR), customer lifecycles, and subscription-based metrics.
• Strategic Business Data Leader: Proficiency in Salesforce, NetSuite, and other finance and HR system data relationships to bridge the data architecture with SaaS business context to ensure data structures directly power F&S analytics and critical metrics. 
• Technical Power User: Proven advanced SQL knowledge and deep experience with modern data warehouse environments; you understand how to transform raw data into functional business models.

Customer Success Specialist

Location: Remote, India Segment Focus: Commercial / Growth Accounts 

About Couchbase

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission-critical operational, analytical, mobile, and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform designed for performance, flexibility, and global scale.

With Couchbase, organizations launch game-changing customer experiences and explore the limitless potential of AI. Our AI-ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative, and secure.

Role Summary

The Customer Success Specialist (CSS) is a junior-to-mid-level role responsible for managing a high-volume portfolio of customers in the SMB (Small Medium-sized Business) marketplace. Operating remotely from India, the CSS ensures these customers successfully onboard, adopt key features, and realize the value of their Couchbase investment.

The Specialist role emphasizes scalability, efficient communication, and proactive health monitoring to drive retention across a broad base of accounts.

Key Responsibilities

Portfolio Management & Adoption

• Serve as the primary point of contact for a large portfolio of commercial customers, ensuring a seamless post-sales transition.
• Execute "tech-touch" and "low-touch" success plays to guide customers through onboarding and initial deployment.
• Monitor automated product usage data to identify accounts that are under-utilizing their subscription.

Retention & Renewals

• Partner with the Renewals and Sales teams to ensure timely subscription renewals for the SMB.
• Identify "at-risk" accounts early through health scoring and trigger standard recovery playbooks.
• Surface potential expansion opportunities (e.g., small accounts ready to scale) to the appropriate Account Executive.

Scalable Engagement

• Conduct digital success sessions to educate multiple customers simultaneously.
• Maintain accurate customer data within Salesforce to ensure portfolio visibility.
• Collect and aggregate common customer feedback to share with Product and Engineering teams.
• Work with both Program and Procurement teams on the customer side.

Key Performance Metrics

• Gross Revenue Retention (GRR): Minimizing churn within the SMB segment.
• Onboarding Velocity: Reducing the time it takes for new customers to reach "first value."
• Customer Health Score: Improving the average health of the assigned portfolio.
• Engagement Rate: Success in reaching and qualifying accounts within a high-volume pool.

Required Qualifications

• 3 years of experience in Customer Success, Account Management, or Inside Sales (SaaS experience preferred).
• Ability to manage a large volume of accounts (50+) using digital tools and automation.
• Excellent written and verbal communication skills in English, with the ability to explain technical concepts simply.
• Comfort working in a fully remote environment within India, collaborating with global teams across different time zones.
• Experience with CRM tools like Salesforce or CS platforms like Gainsight.

Preferred Qualifications

• Foundational understanding of databases (NoSQL, SQL) or Cloud infrastructure (AWS, Azure, GCP).
• Previous experience in a "Scaled" or "Digital" Customer Success role.
• Bachelor’s degree in Business, Computer Science, or a related field.

Key Skills

• Efficient Multitasking: Managing many moving parts across dozens of accounts.
• Proactive Problem Solving: Identifying trends in customer data before they become issues.
• Technical Curiosity: A desire to learn the Couchbase platform to better assist developers and architects.
• Collaborative Mindset: Working closely with Sales and Support to provide a unified customer experience. 
• Communications: Able to communicate clearly with key stakeholders both written and spoken.
• Risk Management: Ability to identify and mitigate risks and build a plan to resolve them.

As a Software Engineer on the Mobile development team, you will be responsible for designing and implementing new features for Couchbase Lite, Couchbase’s embedded client database.  Couchbase Lite delivers cutting-edge innovation to support development of modern applications, including vector search, peer-to-peer sync, and cloud-to-edge synchronization. The ideal candidate will have a strong technical background, excellent communication skills, and proactive problem-solving skills.

Requirements

• Bachelor’s degree in computer science or equivalent.
• 3+ years of development experience in Java/Android/Kotlin.
• Strong Java and Kotlin skills, with experience designing and implementing concurrent / multi-threaded applications.
• Experience with designing and writing Android libraries is a plus.
• Cross-platform development experience, including Android and iOS 
• Experience with mobile databases including SQLite is a plus.
• Experience with distributed systems, data replication and/or database design is a plus. 
• Experience doing test-driven development
• You’re a self-motivated, independent, and high-performance individual.
• You learn quickly and you enjoy worthy challenges.
• You’re a good communicator and an excellent team player.

Responsibilities:

• Design and develop features to enhance functionality, performance, and reliability for Couchbase Lite.
• Contribute to design and architecture discussions, and collaborate with team members to understand and take ownership of functional areas of the product.
• Produce enterprise-level quality software and solutions that are performant.
• Exhibit unrelenting motivation to investigate and find causes for customer-facing issues, and to derive optimal solutions in software improvements.
• Provide high-quality and detailed technical specifications within the team as well as external teams.

Sales Director - India

Role Overview

The Sales Director (SD) for India leads a high-performing team of Account Executives, responsible for achieving revenue targets across complex accounts. The role is focused on coaching, enabling, and guiding the team to execute at the highest level through structured pipeline management, deal progression, and disciplined forecasting.

The SD acts as a strategic mentor, helping the team prioritize opportunities, remove obstacles, and apply creativity to close complex deals while ensuring operational rigor across forecasting, CRM hygiene, and account planning.

Key Responsibilities

Talent Development & Coaching

• Coach and develop Account Executives to strengthen skills in executive engagement, deal structuring, and strategic account management.
• Identify skill gaps and create targeted development plans for individuals and the team.
• Guide recruitment decisions to build a balanced, high-performing team capable of handling both Enterprise and Strategic accounts.
• Cultivates a high-performance culture by acting as a magnet for top-tier sales professionals and industry leaders 

Pipeline Generation & Opportunity Prioritization

• Help the team focus on high-value opportunities and prioritize efforts to maximize pipeline impact.
• Mentor reps in discovering new use cases, expanding accounts, and identifying strategic entry points.
• Challenge assumptions and provide creative guidance to overcome roadblocks in opportunity creation.

Deal Management & Execution Oversight

• Inspect top deals weekly, evaluate deal health, and guide next-step strategies.
• Coach the team on deal structuring, multi-stakeholder alignment, and executive engagement.
• Assist in removing obstacles and accelerating deal progression through collaborative problem-solving.

Forecasting & CRM Discipline

• Ensure the team maintains accurate, evidence-based forecasts.
• Enforce disciplined use of CRM tools and pipeline hygiene, providing feedback and corrective guidance.
• Use data-driven insights to coach the team on risk management, prioritization, and deal focus.

Executive Presence & Strategic Guidance

• Guide the team in engaging executives effectively and influencing decision-making at the highest level.
• Support reps in framing business value and positioning the organization as a strategic partner.
• Provide perspective on enterprise account strategy and long-term growth initiatives.

Define, execute, and adapt the specific go-to-market strategy for the India region, identifying key vertical targets and strategic partnerships critical for long-term growth and market penetration.Act as the primary interface between the India sales team and company  functions (e.g., Product, Finance, Global Sales Leadership) to ensure alignment on product roadmap, pricing strategies, and regional investment needs.

Analytical Leadership & Problem-Solving

• Use analytics to identify performance trends, pipeline gaps, and high-risk opportunities.
• Coach the team to apply structured approaches to complex deals and multi-threaded accounts.
• Encourage creative problem-solving to overcome obstacles and maximize revenue impact.

Preferred Qualifications

• 12+ years of enterprise sales leadership experience, with proven success coaching both Enterprise and Strategic Account teams.
• Track record of building high-performing teams and developing top talent.
• Experience in structured sales methodologies and managing complex, multi-million-dollar deals.
• Strong executive presence with the ability to guide teams in C-suite engagement.
• Demonstrated ability to prioritize initiatives, problem-solve creatively, and drive accountability across teams.

Core Competencies

Success Profile

Top-performing SDs:

• Coach and elevate a high-performing Enterprise and Strategic team to exceed revenue targets.
• Prioritize opportunities effectively, ensuring the team focuses on the highest-value deals.
• Inspect and guide deal progression, helping reps overcome roadblocks creatively.
• Enforce operational discipline across forecasting, pipeline management, and CRM hygiene.
• Serve as a strategic mentor, developing the team’s skills, confidence, and long-term growth potential.

Strategic Account Executive – LATAM Territory

Location: Remote (US-based with alignment to LATAM time zones)

Travel: Up to 40–50% (Regional and International)

Role Overview

Couchbase is seeking a Strategic Account Executive to lead and expand our footprint within the Latin American market. This role is designed for a senior individual contributor who understands the unique nuances of the LATAM enterprise landscape—thriving in long, consultative sales cycles and building deep executive relationships across diverse cultures. You will act as a trusted advisor to our largest, most complex customers in the region, partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments.

Key Responsibilities

• Regional Strategy: Own and execute a Strategic Account Plan for a defined set of named enterprise accounts across LATAM, aligned with Couchbase’s global strategy and regional growth objectives.

• Growth & Retention: Drive new business, expansion, and retention within the region's largest financial institutions, telecommunications providers, and retail giants.

• Complex Negotiations: Manage multi-threaded sales cycles, navigating the specific legal, procurement, and fiscal requirements inherent in LATAM business transactions.

• Executive Presence: Build and maintain strong C-level relationships, positioning Couchbase as a long-term strategic partner capable of supporting digital transformation at scale.

• Cross-Functional Leadership: Act as the "Quarterback" for regional resources, collaborating with Sales Engineering, Customer Success, and Marketing to deliver localized value.

• Ecosystem Development: Develop pipeline by leveraging local Cloud Partnerships (AWS, Azure, GCP) and regional System Integrators (SIs) to penetrate new markets.

• Forecast Accuracy: Maintain disciplined pipeline management and forecasting within Salesforce, ensuring data integrity for the LATAM territory.

Preferred Qualifications

• 8–10+ years of enterprise software sales experience, with a specific focus on the LATAM market.

• Language Proficiency: Fluency in English and Spanish is required; proficiency in Portuguese is highly preferred.

• Market Expertise: Proven track record of navigating the procurement and security hurdles of Multilatinas and Global 2000 accounts within the region.

• Tech Stack: Experience selling database, infrastructure, or SaaS technologies; familiarity with the shift from on-prem to cloud within the LATAM sector.

• Sales Methodology: Strong command of MEDDIC, Challenger, or equivalent methodologies.

• Cultural Competency: Exceptional ability to engage with both technical stakeholders and executive buyers, respecting regional business etiquette and relationship-based selling.

• Partner Experience: Proven success co-selling with global cloud providers and local regional partners.

• Adaptability: Thrives in a growth-stage environment with a "builder" mindset and the ability to work across multiple time zones.

• Travel: Willingness to travel up to 40–50% across the region and to the US for headquarters alignment.

With your passion to learn about the cloud, you are excited to help advance the Cloud Native management interfaces of an already Cloud Native Database platform.  You will be part of the team that helps set the direction and define the interfaces and components necessary to advance what it means to be a cloud native database platform. Your curiosity of the Cloud Native ecosystem will help bring Couchbase to everywhere it can add value.  Your ability to represent Couchbase’s interests in Open Source Cloud Native projects, engaging those communities as a knowledgeable expert, will further not only your company’s value, but also the value of that ecosystem. You will also be an advocate for Cloud Native tech to other subject matter experts in Couchbase Engineering. In doing so, you and Couchbase will continue to gather users, deployments and customers in the constantly growing database market.

RESPONSIBILITIES:

Implement Management Features

• Working with a team of subject matter experts and the product managers, implement a set of features integrating Couchbase with Cloud Native tech. Some of these exist already, and some have prototypes.  These include Prometheus, Fluentd and Fluent-bit, the Kubernetes Pod Autoscaler, etc.
• Be a bridge to other parts of the Engineering organization where product features interleave and depend upon each other. Keep track of delivery dates for dependent projects; partner with Quality Engineering in organizing interdependent project plans.

Support Across Lifecycle

• Contribute to and write tutorials on integration with Cloud Native ecosystem components such as Fluentd, Prometheus, Open Telemetry.
• Be an advocate to, and support Sales Engineers and Professional Services field organizations in understanding and bringing this tech to end users.
• Facilitate efficient development by the entire team through running development processes, ensuring dependent items are in place, adjusting course as needed to further improve efficiency of producing.

Partner to Product and Engineering

• Work with Product Managers, Architects and Principal Engineers in the definition and development of new features.  In particular, become a subject matter expert for the Product Management team on where the opportunities and challenges are in the Cloud Native ecosystem.
• Work across engineering teams, in some cases as a contributor or reviewer on projects and components outside your team, to help adoption of Cloud Native techniques and interfaces. 

PREFERRED QUALIFICATIONS:

• Motivated, self-learning where needed, and highly productive individual, ready to learn new technologies and become quickly proficient.
• Experience with software development and build automation processes (Jenkins, Github Actions)
• Expertise with Golang, Python, Docker, Kubernetes and the related ecosystems.
• Knowledge of deployment processes in the cloud (Cloud Formation, Terraform, ARM Templates, GCP Cloud Deployment Scripts)
• Experience working with a team distributed across time zones. 

MINIMUM QUALIFICATIONS:

• Demonstrable experience working with Kubernetes
• Desire to automate the boring stuff
• Proficient in one or more programming languages
• Passion for learning new technologies
• Presence on GitHub (or similar)
• Strong Unix/Linux administration skills

We are seeking a Solutions Engineer to support the rapidly growing Couchbase user community and drive customer success. Our Solutions (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical aspects of a sales engagement. This includes explaining NoSQL advantages, elucidating how Couchbase Server works, and demonstrating how it can solve the customer’s problem. Your role will involve instilling excitement in customers about adopting this new approach for fast and scalable databases.

Responsibilities:

• Guide customers in solving their problems and meeting their requirements with Couchbase Server, generating excitement about NoSQL database technology.
• Collaborate closely with the sales team on account strategy and identify additional opportunities in existing accounts.
• Ensure the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
• Develop and deliver outstanding company/product presentations and demonstrations.
• Engage with technical professionals at all levels, from managers to architects and developers, and explain Couchbase Server and its applications.
• Serve as the technical product expert for customers and stay current on the NoSQL competitive landscape.
• Collaborate with Product Management and Engineering, providing feedback from the field and representing the customer perspective.
• Identify and produce internal and external technical collateral, such as typical deployment architectures or best practices.

Preferred Qualifications:

•  6+ years of pre-sales engineering experience for enterprise back-end software.
•  2+ years of experience with RDBMS, including schema modeling, performance tuning, and configuration.
•  Excellent presentation skills, with the ability to present technical solutions concisely to customers or potential customers.
•  Experience engaging with developers.
•  Passion for delving into technical issues and solving customer problems.
•  Proactive in engaging with customers.
•  Familiarity with NoSQL databases or other distributed high-performance systems is a significant plus, but not required.
•  BS in Computer Science, Engineering, or equivalent experience
•  Fluent in Chinese/Mandarin

Principal Software Engineer – Capella Control Plane

Location: San Jose, California (Hybrid - in office at least 3 days/week)

Couchbase Capella is a fully managed Database-as-a-Service (DBaaS) platform that powers mission-critical applications with a modern, distributed NoSQL database. The Control Plane team builds and operates the foundational systems that deliver reliability, scalability, and seamless experiences across cloud environments.

We are seeking a Principal Software Engineer to serve as the cross-team technical authority for Capella's Control Plane — the platform that orchestrates SaaS interactions with major cloud providers (AWS, GCP, Azure). This role is central to the evolution of Capella's multi-cloud control plane and will shape the systems that provision, secure, and operate the platform at scale. You will set a durable technical direction with organization level influence, be accountable for production outcomes, and drive solutions to ambiguous, high-stakes problems through hands-on development and deep distributed systems expertise.

Key Responsibilities

• Architecture & Technical Direction: Define and evolve the control plane architecture for scalability, reliability, performance, and security.
• Hands-on Development: Develop and deliver production-quality Golang code for critical Capella platform services. Establish and enforce coding standards, CI/CD practices, and design patterns.
• Multi-Cloud Infrastructure: Architect and optimize multi-cloud deployments, networking models, VPC/VNet peering, load balancing, and secure connectivity across AWS, GCP, and Azure. Build and scale multi-tenant control plane services that orchestrate cluster lifecycle across providers.
• Reliability & Observability: Define and implement monitoring, logging, tracing, and alerting standards for operational excellence. Own accountability for production outcomes including root cause analysis and long-term remediation of critical issues.
• Platform Capabilities: Lead design and delivery of core platform capabilities such as provisioning, lifecycle management, and security controls. Tackle ambiguous distributed systems challenges involving scaling, networking, and performance.
• Cross-Team Leadership: Exercise cross-team technical authority, partnering with product, SRE, Quality Engineering, operations, and global engineering teams across geographies to align technical direction with business goals. Maintain working knowledge of web UI architecture and partner effectively with frontend engineers on end-to-end control plane workflows.
• Mentorship & Culture: Guide engineers across levels, perform code reviews, and set a high bar for engineering culture.
• Innovation: Research and evaluate cloud-native technologies, frameworks, and architectures for Capella's evolution.

Must-Have Skills & Experience

• Expertise in Golang with proven experience building distributed, cloud-native systems.
• Strong knowledge of system design, high availability, fault tolerance, and performance tuning.
• Hands-on experience with cloud infrastructure (AWS, GCP, Azure), including networking (VPCs, routing, load balancing, firewalls, private connectivity) and Kubernetes/container orchestration.
• Experience designing and building control plane and platform components for SaaS platforms at scale.
• Proven experience leading cross-team architecture and platform decisions in complex, ambiguous cloud and distributed systems environments.
• Working knowledge of web UI architecture and ability to partner effectively with frontend engineers on end-to-end control plane workflows.
• Experience mentoring engineers and driving org-level influence on engineering culture and standards.

Nice-to-Have Skills & Experience

• Experience with DBaaS platforms or large-scale database infrastructure.
• Exposure to AI/ML integrations within SaaS platforms (e.g., model serving, vector databases, AI-assisted workflows).

Education & Experience

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• 12+ years of professional software engineering experience, with at least 5+ years in cloud/distributed systems.
• Prior principal or staff engineer-level experience leading architecture and platform initiatives in cloud infrastructure or large-scale SaaS environments.

Strategic Sales Rep 

Location: Varies, US remote
Travel: Up to 40–50%

Role Overview

Couchbase is seeking a Strategic Account Executive to own and grow a portfolio of our largest, most complex enterprise customers. This role is designed for a senior individual contributor who thrives in long, consultative sales cycles, builds deep executive relationships, and consistently drives expansion within strategic accounts. You will act as a trusted advisor to customers while partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments.

Key Responsibilities

• Own and execute a Strategic Account Plan for a defined set of named enterprise accounts, aligned to Couchbase’s go-to-market strategy and growth objectives.
  
  
• Drive new business, expansion, and retention within Fortune 1000 and other strategic customer relationships.
  
  
• Manage complex, multi-threaded sales cycles from pipeline generation through negotiation and close, leveraging MEDDIC or equivalent sales methodologies.
  
  
• Build and maintain strong C-level and senior stakeholder relationships, positioning Couchbase as a long-term strategic partner.
  
  
• Collaborate closely with Sales Engineering, Customer Success, Product, Marketing, SDRs, and Partner teams to deliver differentiated solutions and exceptional customer outcomes.
  
  
• Develop and execute pipeline creation and expansion strategies, leveraging customer ecosystems, events, cloud partnerships, digital channels, and developer communities.
  
  
• Accurately manage and forecast pipeline, ensuring strong data integrity across Salesforce and sales tooling platforms.
  
  
• Partner with leadership and act as a quarterback for internal resources, ensuring alignment across teams and successful execution against account objectives.
  
  
• Stay current on the Couchbase platform and competitive landscape, articulating clear business value across both cloud (SaaS) and on-premise deployments.
  
  
• Represent Couchbase with professionalism and credibility in high-stakes customer engagements, negotiations, and executive briefings.
  
  

Preferred Qualifications

• 6–10+ years of enterprise or strategic software sales experience as an individual contributor.
  
  
• Proven track record of exceeding quota in complex, high-value enterprise sales environments.
  
  
• Experience selling into Fortune 500 / Global 2000 accounts, navigating procurement, security, and multi-stakeholder decision processes.
  
  
• Background selling cloud, SaaS, database, or infrastructure technologies, ideally business-critical platforms.
  
  
• Strong command of enterprise sales methodologies (MEDDIC, Challenger, or similar) and disciplined opportunity management.
  
  
• Comfortable engaging with executive buyers and technical stakeholders, translating technical capabilities into clear business outcomes.
  
  
• Experience co-selling with partners, cloud providers, and system integrators is highly valued.
  
  
• Highly organized, self-directed, and accountable, with strong time management and forecasting discipline.
  
  
• Thrives in a fast-paced, growth-stage environment, with a builder mindset and passion for customer success.
  
  
• Willingness to travel up to 40–50%.

Lead Software Engineer - Storage

As a key contributing member of the storage development team, you will be responsible for enhancing the highly scalable and performant storage engines used by both Couchbase Server and Couchbase Capella. You will be developing a highly-available and concurrent enterprise-grade system software. Most of all, you will be able to celebrate the wins by experiencing the direct result of your hard work from our customers’ success stories. The ideal candidate will have a strong technical background, excellent communication skills, and proactive problem-solving skills.

The innovative work storage team does has been widely recognized by the industry. The following publications in VLDB conferences reflect the storage work at Couchbase

Nitro: A Fast, Scalable In-Memory Storage Engine for NoSQL Global Secondary Index

Magma: A High Data Density Storage Engine Used in Couchbase

Requirements

• Bachelor’s/Master’s degree in computer science or equivalent.
• 5+ years of experience building enterprise-grade infrastructure or systems software.
• Proficient in C++, Golang or Java. 
• Experience with designing and writing concurrent/multi-threaded programs. 
• Deep knowledge of advanced operating system concepts and data structures.
• Knowledge of LSM trees is a plus.
• Knowledge of Linux I/O stack and Database internals.
• Experience with performance analysis and debugging.
• Experience in Distributed Systems is a plus.
• Experience with cloud platforms (AWS, GCP, Azure) is a plus
• You’re a self-motivated, independent, and high-performance individual.
• You learn quickly and you enjoy worthy challenges.
• You’re a good communicator and an excellent team player.
• You like working in organizations that strive to have a good balance between doing it right and moving quickly.

Responsibilities:

• Design and develop features to enhance high performance, highly reliable storage engines for Couchbase Server and Couchbase Capella.
• Proactively take ownership in the product, and provide excellent technical ambition in finding solutions to propel the product forward.
• Discuss and debate with your peers as you help figure out product requirements and the architectural approach to getting things built, tested & supported.
• Produce enterprise-level quality software and solutions that are performant for a highly-available system.
• Exhibit unrelenting motivation to investigate and find causes for customer-facing issues, and to derive optimal solutions in software improvements.
• Provide high-quality and detailed technical specifications within the team as well as external teams.

Senior Enterprise Sales Representative.

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing. We have an amazing opportunity ahead, and you can be at the forefront, working with the smartest and most passionate people in the industry.

As a Senior Enterprise Sales Representative, you will be selling our award-winning NoSQL database products and services. You will be part of a high-achieving sales team that has established Couchbase as a dominant player in the local database market, and your role will be three-fold: You’ll hold a direct quota for new business, you will grow and cultivate present customers, and you will also mentor more junior members in the team. As we continue to grow,

Key responsibilities

• Develop and execute your Enterprise Sales Franchise Plan
• Create and deliver pipeline generation programs and activities in your territory that leverage buying and developer ecosystems, including events, digital, cloud partner, and our developer relations teams.
• Close business to meet or exceed quarterly and annual objectives
• Acquire net new logos
• Uncover opportunities at existing accounts and establish new accounts to develop a sales pipeline
• Lead presentations on the company and product line to potential customers
• Work closely and coordinate with an extended team of pre-sales, professional services,​ marketing, SDRs, and legal business partners.
• Oversee all aspects of the sales process in their territory, pipeline generation, deal qualification, relationship management, closing and contract execution, post sales customer satisfaction.
• Maintain a detailed understanding of the Couchbase platform and demonstrate effective communication of our use cases to prospects and customers in both Cloud SaaS and on-premise environments.
• Demonstrate ability and passion for customer satisfaction and new customer acquisition to grow their franchise and contribute to the growth of the Enterprise business in​ Couchbase.
• Provide reliable forecast information to upper management

Requirements

• BA/BS or equivalent work experience
• Experience with MEDDIC sales methodology
• 8+ years of direct experience selling Enterprise B2B solutions
• Proficiency in selling cloud solutions through a consumption-based business model,
• Exp of ISV/Partner experience
• Excellent organisational and multitasking skills
• Previous experience working for a fast-paced, start-up/scale-up US organisation would be advantageous.
• Highly driven and self-motivated, with a natural talent for relationship building

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading as The Operational Data Platform for AI. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency; from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is redefining what modern enterprise data platforms can deliver.

Join us as we expand our presence across high-value enterprise accounts and priority ICP targets.

Position Overview:

We are seeking a high-performing Sales Development Representative (SDR) focused on driving qualified pipeline within enterprise accounts, across both:

• Strategic account expansion (cross-sell, upsell, new business units, multi-workload growth)
• ICP-aligned new enterprise logo acquisition

This is a precision-driven, account-based role requiring deep research, executive engagement, and disciplined alignment to account owner strategy.

The SDR will partner closely with Account Executives, Customer Success, and Field Marketing to generate qualified meetings that convert into qualified pipeline and accelerate revenue within complex, multi-stakeholder environments.

Key Responsibilities:

Enterprise Account Expansion:

• Identify and engage new stakeholders, business units, subsidiaries, and workload opportunities within existing enterprise customers.
• Support cross-sell and upsell motions aligned to account growth strategy.

ICP New Enterprise Logo Acquisition

• Prospect into high-priority ICP enterprise accounts using account-based engagement strategies.
• Develop executive and technical entry points across complex buying groups.

Account-Aligned Execution

• Execute structured, account-prioritized daily workflows aligned to:
• Account owner strategy
• Buying group priorities
• Enterprise ICP segmentation
• ABM and field program motions

Executive & Technical Engagement

• Engage VP+ executives, architects, engineering leaders, and technical influencers with consultative, value based messaging.
• Position Couchbase in the context of AI readiness, modernization, scalability, performance, and total cost of ownership.

Qualified Pipeline Creation

• Deliver high-quality meetings that convert into qualified opportunities and measurable pipeline.
• Partner with AEs to ensure clean handoff and strong opportunity progression.

Operational Excellence

• Maintain rigorous Salesforce hygiene and activity tracking.
• Leverage tools such as Outreach, LinkedIn Sales Navigator, and ZoomInfo to drive precision targeting.
• Inspect performance metrics and optimize conversion from meeting to qualified opportunity to revenue attribution.

Preferred Qualifications

• 2+ years of enterprise SDR/ADR experience in complex B2B environments.
• Demonstrated success prospecting into Fortune 1000 or large enterprise accounts.
• Proven ability to engage executive and senior technical stakeholders.
• Experience supporting expansion motions within existing enterprise accounts.
• Strong understanding of account-based selling and multi-threading strategies.
• Metrics-driven with a clear track record of generating qualified pipeline leading to revenue.
• Proficiency in Salesforce and modern sales engagement platforms.
• Bachelor’s degree required.
• Fluent in English & Spanish

Why This Role Matters:

Enterprise growth at Couchbase depends on disciplined, account-based pipeline generation. This role is critical to expanding our customer accounts, landing new enterprise logos, and accelerating high-ACV opportunities.

If you are competitive, accountable, and thrive in complex enterprise environments where precision and quality matter more than volume, we’d love to connect.

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading as The Operational Data Platform for AI. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency; from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is redefining what modern enterprise data platforms can deliver.

Join us as we expand our presence across high-value enterprise accounts and priority ICP targets.

Position Overview:

We are seeking a high-performing Sales Development Representative (SDR) focused on driving qualified pipeline within enterprise accounts, across both:

• Strategic account expansion (cross-sell, upsell, new business units, multi-workload growth)
• ICP-aligned new enterprise logo acquisition

This is a precision-driven, account-based role requiring deep research, executive engagement, and disciplined alignment to account owner strategy.

The SDR will partner closely with Account Executives, Customer Success, and Field Marketing to generate qualified meetings that convert into qualified pipeline and accelerate revenue within complex, multi-stakeholder environments.

Key Responsibilities:

Enterprise Account Expansion:

• Identify and engage new stakeholders, business units, subsidiaries, and workload opportunities within existing enterprise customers.
• Support cross-sell and upsell motions aligned to account growth strategy.

ICP New Enterprise Logo Acquisition

• Prospect into high-priority ICP enterprise accounts using account-based engagement strategies.
• Develop executive and technical entry points across complex buying groups.

Account-Aligned Execution

• Execute structured, account-prioritized daily workflows aligned to:
• Account owner strategy
• Buying group priorities
• Enterprise ICP segmentation
• ABM and field program motions

Executive & Technical Engagement

• Engage VP+ executives, architects, engineering leaders, and technical influencers with consultative, value based messaging.
• Position Couchbase in the context of AI readiness, modernization, scalability, performance, and total cost of ownership.

Qualified Pipeline Creation

• Deliver high-quality meetings that convert into qualified opportunities and measurable pipeline.
• Partner with AEs to ensure clean handoff and strong opportunity progression.

Operational Excellence

• Maintain rigorous Salesforce hygiene and activity tracking.
• Leverage tools such as Outreach, LinkedIn Sales Navigator, and ZoomInfo to drive precision targeting.
• Inspect performance metrics and optimize conversion from meeting to qualified opportunity to revenue attribution.

Preferred Qualifications

• 2+ years of enterprise SDR/ADR experience in complex B2B environments.
• Demonstrated success prospecting into Fortune 1000 or large enterprise accounts.
• Proven ability to engage executive and senior technical stakeholders.
• Experience supporting expansion motions within existing enterprise accounts.
• Strong understanding of account-based selling and multi-threading strategies.
• Metrics-driven with a clear track record of generating qualified pipeline leading to revenue.
• Proficiency in Salesforce and modern sales engagement platforms.
• Bachelor’s degree required.
• Fluent in English & French

Why This Role Matters:

Enterprise growth at Couchbase depends on disciplined, account-based pipeline generation. This role is critical to expanding our customer accounts, landing new enterprise logos, and accelerating high-ACV opportunities.

If you are competitive, accountable, and thrive in complex enterprise environments where precision and quality matter more than volume, we’d love to connect.

Senior Sales Rep (Enterprise Accounts)

Location: Varies, US remote
Travel: Up to 40–50%

Role Overview

Couchbase is seeking a Sr. Enterprise Account Executive to own and grow a portfolio of our largest, most complex enterprise customers. This role is designed for a senior individual contributor who thrives in long, consultative sales cycles, builds deep executive relationships, and consistently drives expansion within strategic accounts. You will act as a trusted advisor to customers while partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments.

Key Responsibilities

• Own and execute a Strategic Account Plan for a defined set of named enterprise accounts, aligned to Couchbase’s go-to-market strategy and growth objectives.
  
  
• Drive new business, expansion, and retention within Fortune 1000 and other strategic customer relationships.
  
  
• Manage complex, multi-threaded sales cycles from pipeline generation through negotiation and close, leveraging MEDDIC or equivalent sales methodologies.
  
  
• Build and maintain strong C-level and senior stakeholder relationships, positioning Couchbase as a long-term strategic partner.
  
  
• Collaborate closely with Sales Engineering, Customer Success, Product, Marketing, SDRs, and Partner teams to deliver differentiated solutions and exceptional customer outcomes.
  
  
• Develop and execute pipeline creation and expansion strategies, leveraging customer ecosystems, events, cloud partnerships, digital channels, and developer communities.
  
  
• Accurately manage and forecast pipeline, ensuring strong data integrity across Salesforce and sales tooling platforms.
  
  
• Partner with leadership and act as a quarterback for internal resources, ensuring alignment across teams and successful execution against account objectives.
  
  
• Stay current on the Couchbase platform and competitive landscape, articulating clear business value across both cloud (SaaS) and on-premise deployments.
  
  
• Represent Couchbase with professionalism and credibility in high-stakes customer engagements, negotiations, and executive briefings.
  
  

Preferred Qualifications

• 6–10+ years of enterprise or strategic software sales experience as an individual contributor.
  
  
• Proven track record of exceeding quota in complex, high-value enterprise sales environments.
  
  
• Experience selling into Fortune 500 / Global 2000 accounts, navigating procurement, security, and multi-stakeholder decision processes.
  
  
• Background selling cloud, SaaS, database, or infrastructure technologies, ideally business-critical platforms.
  
  
• Strong command of enterprise sales methodologies (MEDDIC, Challenger, or similar) and disciplined opportunity management.
  
  
• Comfortable engaging with executive buyers and technical stakeholders, translating technical capabilities into clear business outcomes.
  
  
• Experience co-selling with partners, cloud providers, and system integrators is highly valued.
  
  
• Highly organized, self-directed, and accountable, with strong time management and forecasting discipline.
  
  
• Thrives in a fast-paced, growth-stage environment, with a builder mindset and passion for customer success.
  
  
• Willingness to travel up to 40–50%.

Principal Solutions Engineer (Pre-Sales)

We are looking for a Solution Engineer to support the rapidly growing Couchbase user community and help drive customer success.

Our Solution (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical components of a sales engagement. This includes explaining Couchbase advantages and differentiators, and how our Couchbase solutions stack meets these customer challenges, all while getting customers excited about using this new approach for delivering consistent business value.

This specific position focuses on assisting customers who interact with our technology via application code and the application development process. This development centric position requires experience in presales, software development experience as well as time developing business solutions. Experience with one or more Enterprise Programming Languages and Solution Development methodologies.

Responsibilities

• Operate in a consultative process with customers and prospects to define their challenges and opportunities. Map these challenges to the Couchbase Ecosystem by presenting differentiating and sustainable business value.
• Educate and become a trusted advisor and challenge assumptions and current status while delivering value to the prospects and customers.
• Present art of the possible and think outside the box approaches and solutions.
• Support technical and business discovery activities including workshops, demonstrations, across multiple opportunities
• Work closely with the sales team on account strategy and identifying additional opportunities in existing and new accounts. Ensuring the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
• Develop and deliver exceptional and engaging company/product presentations and demonstrations. Work with all technical levels from managers, to architects and developers and explain the Couchbase Ecosystem and its applicability to business objectives and business value
• Be the technical product expert and advisor for customers and stay up-to-date on the data solutions competitive landscape
• Partner with Product Management and Engineering to provide feedback from the field and represent the customer perspective
• Identify and write internal and external technical collateral, like typical deployment architectures or best practices and industry standards.
  
  

Preferred Qualifications

• 10+ years in a Pre-Sales/Customer-Facing/Consulting Role
• Min 6 - 8  years of experience in a senior solutions engineer role
• Excellent presentation skills with an ability to present technical solutions concisely to customers or potential customers all the way from development roles to the C-Suite
• Passion for diving into technical issues and solving customer challenges
• Programming skills with any one of the following: Java, Python, Javascript, .NET. C, SQL
• Experienced in at least one of the major cloud services providers (AWS, Azure, GCP)
• Experienced in designing solutions on at least one major database platform including data modeling, indexes and query optimization.
  
  

Desirables

• Experience with virtualization and containerization technologies (i.e. Docker, Kubernetes, Openshift, Containers etc)
• Familiarity with NoSQL databases or other distributed high-performance systems
• Experience with database platform development is a plus.
• Hands on experience with development of large scale

Strategic Account Development Representative - US

Location: Remote

As industries race to operationalize AI, traditional database solutions are failing to meet the demands for flexibility, performance, and cost efficiency. Couchbase is leading as The Operational Data Platform for AI, unifying transactional, analytical, mobile, and AI workloads into a single, fully managed platform.

Trusted by over 30% of the Fortune 100, Couchbase enables enterprises to build and scale modern applications from cloud to edge with unmatched performance and agility.

Join us as we deepen our footprint within our most strategic accounts and expand across priority enterprise ICP targets.

Position Overview

We are seeking a Strategic Account Development Representative to drive high-impact pipeline within Couchbase’s most strategic enterprise accounts.

This is a senior, account-based role focused on:

• Expanding existing strategic customers (multi-threading, new business units, workload expansion)
• Penetrating net-new strategic ICP accounts with precision and executive alignment

This role requires deep account intelligence and tight alignment to Account Executive strategy to unlock complex, high-value opportunities.

The role will operate as an extension of the account team, partnering closely with Enterprise AEs, Customer Success, Field Marketing, and Partners to drive coordinated engagement across large, multi-stakeholder organizations.

Key Responsibilities

Strategic Account Expansion

• Drive expansion within top-tier enterprise accounts by identifying new stakeholders, business units, and use cases
• Multi-thread across technical and economic buying groups to uncover cross-sell and upsell opportunities
• Align outreach to account plans, whitespace analysis, and expansion priorities

Strategic ICP Account Penetration

• Prospect into a defined set of high-value, strategic ICP accounts using 1:1 and 1:few ABM motions
• Develop entry points across executive, technical, and business personas
• Build account intelligence and POVs that resonate at the VP+ and C-level

Account-Aligned Execution

• Execute highly structured, account-based workflows aligned to:
• Account owner strategy
• Buying group coverage and gaps
• Regional ABM and field marketing programs
• Strategic initiatives 

Executive & Technical Engagement

• Engage senior stakeholders including VP+, CIO, CTO, Architects, and Engineering leaders
• Lead with insight-driven, consultative messaging tied to:
• AI readiness and productionization
• Data platform modernization
• Performance, scalability, and total cost of ownership
• Facilitate high-value conversations that elevate Couchbase within the account

High-Quality Pipeline Creation

• Generate high-conversion, high-value meetings that translate into qualified opportunities leading to revenue
• Partner closely with AEs to ensure strong handoff, progression, and multi-threaded engagement

Operational Excellence

• Maintain rigorous Salesforce discipline, ensuring clean attribution and pipeline visibility
• Leverage tools such as Outreach, LinkedIn Sales Navigator, and ZoomInfo for precise targeting
• Continuously inspect performance across:
• Meeting conversion
• Opportunity creation
• Pipeline influence and revenue contribution

Preferred Qualifications

• 3-5+ years of SDR/ADR experience, with a strong focus on enterprise or strategic accounts
• Proven success engaging Fortune 1000 and complex, multi-stakeholder organizations
• Demonstrated ability to multi-thread and build relationships with executive and technical buyers
• Experience supporting account expansion motions (cross-sell, upsell, new business units)
• Strong understanding of account-based selling and ABM strategies
• Track record of generating high-quality pipeline tied to revenue outcomes
• Proficiency in Salesforce and modern sales engagement platforms
• Bachelor’s degree required

Why This Role Matters

You will directly impact:

• Expansion revenue within top enterprise customers
• Pipeline creation for high-ACV, strategic deals
• Executive engagement across critical buying groups

If you thrive in complex, high-stakes environments, and care about impact and precision this is the role for you.

Account Development Representative - (US)

Location: Remote

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading as The Operational Data Platform for AI. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency; from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is redefining what modern enterprise data platforms can deliver.

oin us as we expand our presence across high-value enterprise accounts and priority ICP targets.

Position Overview

We are seeking a high-performing Account Development Representative (ADR) focused on driving qualified pipeline within enterprise accounts, across both:

• Strategic account expansion (cross-sell, upsell, new business units, multi-workload growth)
• ICP-aligned new enterprise logo acquisition

This is a precision-driven, account-based role requiring deep research, executive engagement, and disciplined alignment to account owner strategy.

The ADR will partner closely with Account Executives, Customer Success, and Field Marketing to generate qualified meetings that convert into qualified pipeline and accelerate revenue within complex, multi-stakeholder environments.

Key Responsibilities

Enterprise Account Expansion

• Identify and engage new stakeholders, business units, subsidiaries, and workload opportunities within existing enterprise customers.
• Support cross-sell and upsell motions aligned to account growth strategy.

ICP New Enterprise Logo Acquisition

• Prospect into high-priority ICP enterprise accounts using account-based engagement strategies.
• Develop executive and technical entry points across complex buying groups.

Account-Aligned Execution

• Execute structured, account-prioritized daily workflows aligned to:
• Account owner strategy
• Buying group priorities
• Enterprise ICP segmentation
• ABM and field program motions

Executive & Technical Engagement

• Engage VP+ executives, architects, engineering leaders, and technical influencers with consultative, value based messaging.
• Position Couchbase in the context of AI readiness, modernization, scalability, performance, and total cost of ownership.

Qualified Pipeline Creation

• Deliver high-quality meetings that convert into qualified opportunities and measurable pipeline.
• Partner with AEs to ensure clean handoff and strong opportunity progression.

Operational Excellence

• Maintain rigorous Salesforce hygiene and activity tracking.
• Leverage tools such as Outreach, LinkedIn Sales Navigator, and ZoomInfo to drive precision targeting.
• Inspect performance metrics and optimize conversion from meeting to qualified opportunity to revenue attribution.

Preferred Qualifications

• 2-4+ years of enterprise SDR/ADR experience in complex B2B environments.
• Demonstrated success prospecting into Fortune 1000 or large enterprise accounts.
• Proven ability to engage executive and senior technical stakeholders.
• Experience supporting expansion motions within existing enterprise accounts.
• Strong understanding of account-based selling and multi-threading strategies.
• Metrics-driven with a clear track record of generating qualified pipeline leading to revenue.
• Proficiency in Salesforce and modern sales engagement platforms.
• Bachelor’s degree required.

Why This Role Matters

Enterprise growth at Couchbase depends on disciplined, account-based pipeline generation. This role is critical to expanding our customer accounts, landing new enterprise logos, and accelerating high-ACV opportunities.

If you are competitive, accountable, and thrive in complex enterprise environments where precision and quality matter more than volume, we’d love to connect.

• 15+ years of experience in software engineering, with 5+ years leading multiple teams.
• Strong background in distributed systems, databases, or large-scale cloud platforms.
• Deep Experience in Cloud Platforms - AWS, GCP, Azure
• Hands-on familiarity with Data and AI infrastructure concepts such as:
• Vector search and indexing
• Retrieval Augmented Generation (RAG)
• Embedding pipelines
• LLM and inference systems
• Agent architectures and memory systems
• Experience building and operating production SaaS services at scale.
• Deep understanding of performance engineering, reliability, and cost optimization in cloud environments.
• Experience in Go, Python or Java.

Job Title: Senior Salesforce Developer [Enterprise Systems GTM]

Location: Bangalore/Remote, India

Job Overview:We’re looking for a skilled Salesforce Developer to design, build, and support customized Salesforce solutions that meet business needs. You’ll work closely with admins, analysts, and cross-functional teams to develop scalable and high-performance applications within the Salesforce platform. This role requires strong technical expertise, a collaborative mindset, and a commitment to delivering high-quality code aligned with industry best practices.

Qualifications:

• 5+ years of hands-on experience in Salesforce development, including Apex, Visualforce, Lightning Components (Aura and LWC), and integrations with external systems.
• Salesforce certifications such as Platform Developer I & II, Administrator, or Application Architect are a strong plus.
• Solid experience with JavaScript and front-end frameworks for building dynamic Lightning experiences.
• Deep understanding of CRM concepts, Salesforce platform capabilities, and development best practices.
• Familiarity with Agile methodologies and experience working in sprint-based development cycles.
• Strong communication and problem-solving skills, with a passion for learning and continuous improvement.
• Familiarity with Salesforce data model for CPQ and Billing (e.g., Quote, Quote Line, Usage, Invoice, Product2).

Responsibilities:

• Develop and customize Salesforce solutions including Apex classes, triggers, Lightning components, and Visualforce pages.
• Collaborate with stakeholders to translate business requirements into functional and technical solutions.
• Support and enhance Salesforce CPQ, Billing and other platform features as needed.
• Participate in code reviews, write unit tests, and ensure high standards of quality and maintainability.
• Optimize the performance, scalability, and security of Salesforce applications.
• Write clear documentation and maintain reusable code components and utilities.
• Support sandbox management, data migration, code versioning, and deployment processes (e.g., Git, CI/CD tools.
• Ensure adherence to best practices in Salesforce development, data modeling platform architecture.
• Stay up to date with the latest Salesforce features, releases, and development tools.
• Troubleshoot production issues and perform root cause analysis.

Job Title: Senior Software Engineer – AI 

Experience: 4–6 Years
Location: Bangalore | Hybrid model (3 days in office per week)

 Employment Type: Full-time

Role Overview

We are looking for a Senior Software Engineer to build and operate highly scalable, developing enterprise grade AI Tools, aimed at merging databases with the dynamic world of Artificial Intelligence. 

Key Responsibilities

• Design, develop, and maintain performant, scalable, and highly available enterprise-level software. 
• Develop distributed systems that handle real-time and batch processing at scale.
• Ensure reliability, observability, and fault tolerance of AI pipeline services.
• Participate in architecture reviews, code reviews, and technical design discussions.

Required Skills & Qualifications

• 4–6 years of professional experience in software engineering.
• Strong proficiency in languages such as  Go or Python
• Hands-on experience building AI Solutions or ML pipelines in production environments (inference, data pipelines, feature serving).
• Experience building cloud-native applications on AWS, Azure, or GCP.
• Solid understanding of distributed systems concepts (scalability, consistency, replication, fault tolerance).
• Experience with RESTful APIs, asynchronous processing, and event-driven architectures.

Nice to Have

• Experience with vector search or embedding-based retrieval pipelines.
• Experience with building applications using NoSQL databases.

OPENING:*

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. Here at Couchbase you’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

With your passion to learn about the cloud, you are excited to help advance the Cloud Native management interfaces of an already Cloud Native Database platform.  You will be part of the team that helps set the direction and define the interfaces and components necessary to advance what it means to be a cloud native database platform. Your curiosity of the Cloud Native ecosystem will help bring Couchbase to everywhere it can add value.  Your ability to represent Couchbase’s interests in Open Source Cloud Native projects, engaging those communities as a knowledgeable expert, will further not only your company’s value, but also the value of that ecosystem. You will also be an advocate for Cloud Native tech to other subject matter experts in Couchbase Engineering. In doing so, you and Couchbase will continue to gather users, deployments and customers in the constantly growing database market.

RESPONSIBILITIES:

Implement Management Features

• Working with a team of subject matter experts and the product managers, implement a set of features integrating Couchbase with Cloud Native tech. Some of these exist already, and some have prototypes.  These include Prometheus, Fluentd and Fluent-bit, the Kubernetes Pod Autoscaler, etc.
• Be a bridge to other parts of the Engineering organization where product features interleave and depend upon each other. Keep track of delivery dates for dependent projects; partner with Quality Engineering in organizing interdependent project plans.

Support Across Lifecycle

• Contribute to and write tutorials on integration with Cloud Native ecosystem components such as Fluentd, Prometheus, Open Telemetry.
• Be an advocate to, and support Sales Engineers and Professional Services field organizations in understanding and bringing this tech to end users.
• Facilitate efficient development by the entire team through running development processes, ensuring dependent items are in place, adjusting course as needed to further improve efficiency of producing.

Partner to Product and Engineering

• Work with Product Managers, Architects and Principal Engineers in the definition and development of new features.  In particular, become a subject matter expert for the Product Management team on where the opportunities and challenges are in the Cloud Native ecosystem.
• Work across engineering teams, in some cases as a contributor or reviewer on projects and components outside your team, to help adoption of Cloud Native techniques and interfaces. 

PREFERRED QUALIFICATIONS:

• Motivated, self-learning where needed, and highly productive individual, ready to learn new technologies and become quickly proficient.
• 4+ years of Experience with software development and build automation processes (Jenkins, Github Actions)
• Expertise with Golang, Python, Docker, Kubernetes and the related ecosystems.
• Knowledge of deployment processes in the cloud (Cloud Formation, Terraform, ARM Templates, GCP Cloud Deployment Scripts)
• Experience working with a team distributed across time zones. 

MINIMUM QUALIFICATIONS:

• Desire to automate the boring stuff
• Proficient in one or more programming languages
• Passion for learning new technologies
• Demonstrable experience with Kubernetes
• Presence on GitHub (or similar)
• Strong Unix/Linux administration skills

Senior Software Engineer Key-Value Engine

The Key-Value Engine is the component at the center of the Couchbase universe. It is responsible for storing and managing data, delivering low latency ops at high scale, supporting intra and cross-cluster replication for high availability and replicating documents to downstream clients. 

You’ll be part of a team of high caliber individuals focused on improving performance and scale as you help us push back boundaries: such as a more flexible and powerful protocol, higher-performance caching, richer data structures, more scalable infrastructure and distributed transactions. You’ll work in C++ (and sometimes C), and from time-to-time read Golang, Erlang, and Python. You’ll work on problems that build on your knowledge of concurrency, networking and your software engineering skills to extract maximum performance from the hardware and kernel.

What Will You Do?

• With your team, you’ll help build the world’s fastest, most scalable, richly-functional key-value engine.
• Discuss and debate with your peers and Product Management as you determine key requirements and the architectural approach to get things built.
• Collaborate with Technical Support to help debug and resolve high-priority customer issues.
• Design and implement needle-mover features with simplicity, elegance and economy.
• Think quality and leverage. Develop high-quality software with unit, component, and end-to-end automation tests.

About You

• BS or MS in Computer Science or equivalent experience in an associated field.
• You’re a self-motivated, independent, and high-performance person. You learn quickly and you enjoy worthy challenges.
• You have very strong C++ skills and enjoy leveraging this powerful language to build high-performance, maintainable software systems. 
• You have 4+ years of experience writing production-quality C++ code.
• You’re an excellent communicator: specific, thoughtful and clear.
• You are a humble, emotionally intelligent person and a great teammate to collaborate with.
• You can balance producing elegant, efficient, high-quality code with a pragmatic approach that ensures timely delivery.

Role: Senior Software Engineer - Secondary Indexing

If you are passionate about designing and developing low latency and highly scalable distributed database systems, and vector databases this is the job for you.

As a senior software engineer, you will design and develop features and enhancements to the core database platform. You will work on technically challenging problems on a regular basis and will contribute to the cutting edge technologies needed by a modern, distributed, No-SQL database. With the increase in AI and RAG applications, vector databases have gained importance. You will work on design and implementation of the features for a modern day vector database. In this job, you will also contribute to the modern day cloud database and solve problems related to multi-tenancy, auto scaling, fair usage, availability, load balancing etc. You will get an opportunity to make a significant impact on the design and architecture of Couchbase’s next generation cloud and vector database.

Responsibilities

• Contribute to the core database platform with features and enhancements, including the vector search capabilities.
• Deliver the tasks end to end, starting from requirements gathering to handover to QA, Support and Field teams.
• Take full ownership of the tasks while ensuring the timely delivery.
• Be a good team player and work together with team members to successfully deliver on the tasks. 
• Write best quality code adhering to open source coding standards.

Requirements

• 7+ years of experience in backend development
• Very strong grasp over one of the backend programming languages (including language internals) is required - languages like C/C++, Python, Java, Golang.
• Strong understanding of multithreading and concurrent programming
• Good fundamental knowledge of OS, Networks and system programming.
• Ability to work with uncompromising integrity and exhibit best quality work ethics. 
• Passionate and a high performance individual, who is eager to learn and contribute.

Nice to have

• Experience with vector databases.
• Hands on experience with database platform development
• Hands on experience with programming in Golang
• Hands on experience with coding core concepts of Distributed Systems
• Hands on experience with large scale distributed systems and/or large scale cloud server development.

Minimum Qualification

• Bachelor’s degree in Computer Science and Engineering

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.  You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

As a Senior Enterprise Sales Representative, you will be selling our award winning NoSQL database to the Global 2000 directly. You will be part of an over-achieving sales team that has established Couchbase as a dominant player in the database world.

You’ll be driving strategic enterprise opportunities in Japan and selling the value of our product and services offering.

Responsibilities:

• Close business to meet or exceed quarterly, and annual bookings objectives
• Acquire net new logos
• Uncover opportunity at existing accounts and establish new accounts to develop sales pipeline
• Maintain pipeline in SFDC, tracking interactions with prospects and customers
• Lead presentation of the company and product line to potential customers
• Build strong and effective relationships, resulting in growth opportunities
• Manage opportunities and forecast
• Sell a complete solution of software, services and support to ensure customer success
• Work with cross-functional teams to conduct webinars, attend trade shows and industry related events

Preferred Qualifications:

• At least 8+ years of experience selling enterprise technology in a fast-paced and extremely competitive market, with a proven track record of meeting or exceeding sales quotas.
• Previous experience in selling professional services.
• Technical sales experience in database technology is a strong advantage.
• Versatile in selling through partner ecosystem within each country in the Southeast Asia region.
• Completion of MEDDIC or equivalent sales methodology training.
• Exceptional relationship-building skills with the ability to effectively communicate the value of the Couchbase platform to both customers and prospects.
• Experience in SaaS sales or a solid understanding of hyperscalers and as-a-service offerings.
• Strong organizational and multitasking skills.
• Outstanding written and verbal communication skills.
• Proven ability to thrive in a fast-paced environment and work effectively within a team.
• Self-motivated, independent, and high-performing individual with a quick learning ability.
• Previous experience in selling databases or to developers is a plus.
• Bilingual: Proficiency in Japanese and ability to communicate in English.

Couchbase is seeking a Senior Technical Writer to join the team at our Bangalore office. 

This role involves bolstering our documentation across all products with a focus on utilising GenAI in the writing workflow. Applicants must be able to demonstrate ability to use common AI platforms to boost their productivity while remaining responsible for documentation quality. This role has a focus on a developer skillset who can use their expertise to direct tools to create better documentation and then verify the output. It requires heavy interaction with engineering teams and PMs to understand user needs, use cases and the product itself.

Key Responsibilities:

• Own technical documentation writing tasks
• Leverage AI to improve documentation efficiency and quality
• Guide the team on GEO and GenAI writing, tooling and integrations
• Work with other teams to integrate or manage access to docs assets
• Present to the team to level up their skillsets with GenAI

Specific skills:

• 8+ years of experience in technical writing, preferably in a database-focused role.
• 4+ years of experience in an engineering or cloud ops role with significant AI involvement (AI involvement for that last 18 months at least) 
• Demonstrated proficiency in writing agentic applications
• Proficient with Git, docs-as-code and static sites
• Proficient with GitHub, AWS, Azure, VSCode
• Experience using GenAI to improve documentation
• Experience with API documentation
• Proficient in Python and at least 1 other modern language

The Principal Customer Success Manager (CSM) is responsible for managing strategic and enterprise customer relationships to ensure successful adoption, value realization, and long-term retention of Couchbase’s database and data platform solutions. This individual contributor role partners closely with Sales, Support, Product, and Professional Services to help customers deploy and scale Couchbase in mission-critical production environments.

The Principal Customer Success Manager acts as a trusted advisor to technical and executive stakeholders, ensuring customers achieve measurable business outcomes while identifying opportunities for expansion and long-term partnership.

Key Responsibilities

Customer Relationship Management

• Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers.
  
  
• Build strong relationships with customer stakeholders including engineering leaders, architects, and executives.
  
  
• Conduct regular business reviews and success planning sessions with customers.

Customer Adoption & Value Realization

• Guide customers through onboarding, deployment, and adoption of Couchbase solutions.
  
  
• Help customers align product capabilities with their technical and business objectives.
  
  
• Monitor product usage and adoption trends to ensure customers achieve maximum value.

Renewals & Expansion

• Partner with Sales and Renewals teams to support successful subscription renewals.
  
  
• Identify opportunities for expansion such as additional workloads, environments, or product capabilities.
  
  
• Develop account success plans to drive long-term customer growth.

Customer Advocacy

• Act as a customer advocate internally, representing customer needs and feedback to Product and Engineering teams.
  
  
• Promote customer success stories, references, and case studies.
  
  
• Support strategic customer engagements and executive briefings.

Risk Management

• Monitor customer health indicators and proactively address adoption risks.
  
  
• Manage escalations and coordinate internal teams to resolve technical or operational issues.
  
  
• Develop recovery plans for at-risk accounts.

Key Performance Metrics

• Net Revenue Retention (NRR)
  
  
• Customer renewal rate
  
  
• Customer adoption and usage growth
  
  
• Expansion revenue influence
  
  
• Customer satisfaction (CSAT / NPS)
  
  
• Customer health score
  
  

Required Qualifications

• 8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles.
  
  
• Experience supporting enterprise SaaS, database, or infrastructure platforms.
  
  
• Ability to work with technical stakeholders such as developers, architects, and engineering teams.
  
  
• Strong communication and relationship management skills.
  
  
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
  
  

Preferred Qualifications

• Experience with distributed databases, NoSQL, or cloud platforms.
  
  
• Familiarity with modern application architectures such as microservices and cloud-native environments.
  
  
• Experience supporting customers running large-scale or mission-critical production systems.
  
  

Key Skills

• Strategic customer engagement
• Enterprise account management
• Technical solution understanding
• SaaS adoption and retention strategies
• Cross-functional collaboration
• Executive communication

• Lead the design of end-to-end product experiences for Couchbase, with focus on Capella, from initial concept through polished execution.
• Collaborate with product and engineering to translate complex requirements into user-centered designs.
• Clarify requirements, identify constraints, and challenge assumptions to better define the problem space.
• Explore a wide breadth of design options and articulate tradeoffs for each approach.
• Deliver crisp, pixel-perfect, and robust high-fidelity designs, including edge cases and interactive states when relevant.
• Develop interactive prototypes to explore and validate new features, workflows, and interactions.
• Own design quality, completeness, and consistency for work delivered by the Bangalore design team.
• Ensure designs are production-ready, including edge cases, states, accessibility considerations, and engineering handoff.
• Collaborate closely with designers to co-design workflows, review work in progress, and maintain a shared quality bar for Capella UX.
• Balance speed, quality, and scalability when making design tradeoffs in a complex platform product.
• Partner with engineering early to clarify intent and constraints, reducing downstream design and implementation rework.
• Conduct lightweight, high-signal user research with developers and operators, and synthesize insights into actionable design decisions even when data is incomplete.
• Exercise sound design judgment and escalate cross-team UX decisions or tradeoffs when alignment cannot be reached.
• Give constructive design feedback and mentor junior designers.
• Maintain and evolve the Capella design system in partnership with engineering, ensuring consistency, scalability, and pragmatic adoption across teams.

• Experience designing products for specialized audiences such as developers, SREs, and DBAs; familiarity with database software is needed.
• Experience conducting user research and applying insights to design decisions.

• 8+ years experience as a UX or Product Designer, with a portfolio showcasing your best work.
• Proven ability to transform complex product briefs into simple, intuitive experiences.
• Strategic thinker who considers the big picture before diving into details and knows when to zoom out and when to zoom in. Understanding of systems thinking and the ability to factor in interdependencies between features.
• Excellent communication skills to articulate design concepts and rationale.
• Comfortable working in distributed teams and collaborating across time zones.
• Proficient with Figma and AI tools

Lead Security Engineer

Couchbase — Bangalore, India | Information Security | Full-Time

About Couchbase

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency—from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission.

The Role

We are seeking a driven and versatile Lead Security Engineer to join Couchbase's global Information Security team as our first security hire in Bangalore. This is a unique opportunity to be foundational to Couchbase's 24x7 security coverage and grow alongside a world-class security organization.

You will be a broad contributor—supporting and partnering our Security Operations, GRC, Product and Application Security teams. Working closely with Engineering, Cloud, and GTM functions, you'll gain hands-on exposure across the full security lifecycle. This role is ideal for someone who thrives across disciplines, moves between strategic and tactical work with ease, and wants to help build something meaningful from the ground up.

As Couchbase's security presence in Bangalore grows, you will be instrumental in expanding timezone coverage for security monitoring, incident response, and compliance operations—serving as a key link in our global, follow-the-sun security model.

Key Responsibilities

Security Operations

• Lead and own the timezone-extended coverage for security monitoring, alert triage, and initial incident response as the primary regional point of contact for the global security model.
• Drive day-to-day security operations including threat detection, monitoring, and escalation using SIEM and other security tooling.
• Assist with vulnerability management workflows—identification, prioritization, and tracking remediation in collaboration with engineering and cloud teams.
• Contribute to the review and improvement of existing security processes and tooling, including SIEM, DLP, endpoint security, email security, and vulnerability management platforms.
• Support security incident response planning and execution, interfacing with Engineering, Cloud, and SOC teams during active incidents.
• Help maintain and improve business continuity and disaster recovery documentation and runbooks.

Governance, Risk & Compliance (GRC)

• Contribute to GRC activities by focusing on audit evidence collection, documentation, and the continuous improvement of policies/standards under GRC team guidance.
• Assist with compliance initiatives including SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA, and other relevant frameworks.
• Help track and document security risks, control exceptions, and remediation plans across the enterprise.
• Contribute to audit evidence collection and documentation to support external assessments and certifications.
• Support privacy-by-design efforts, including data privacy assessments and alignment with evolving global data regulations.
• Assist in building governance frameworks for AI/ML workloads and data pipelines, ensuring responsible and compliant adoption of AI technologies.

Product & Application Security

• Provide support for Product/AppSec enablement efforts by assisting with the integration of application security tooling (SAST, DAST, SCA) into CI/CD pipelines.
• Partner with Product Security engineers in conducting security architecture reviews and threat modeling for Couchbase's Capella cloud platform and database products.
• Support the execution of static and dynamic code scan reviews and assist with triaging and tracking findings.
• Contribute to the management of Couchbase's bug bounty program, including triage, validation, and researcher communication.
• Assist with the planning and coordination of application penetration tests and tracking remediation of findings within defined SLAs.
• Help engineering teams understand and apply secure coding principles, including OWASP Top 10 and OWASP SAMM.
• Assist in completing security sections of RFP questionnaires and customer security reviews.

Cross-Functional Collaboration

• Build strong working relationships with Engineering, Product, Cloud, Legal, and Compliance teams to support security initiatives across the organization.
• Work with customers as needed to explain security policies or address product-related security questions.
• Champion a "security is everyone's job" mindset and help embed security into Couchbase's engineering-driven culture.
• Contribute to security metrics and reporting to help track maturity and drive continuous improvement.

Qualifications

Required

• 6–9 years of hands-on experience in information security spanning two or more domains: GRC, product/application security, or security operations.
• Working knowledge of major compliance frameworks (SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA).
• Familiarity with application security principles including OWASP Top 10, threat modeling, SAST/DAST tooling, and secure SDLC practices.
• Practical experience with public cloud security on at least one of AWS, Azure, or GCP.
• Experience with security tooling such as SIEM (Splunk, Rapid7, AlienVault), endpoint security (SentinelOne, CrowdStrike), or DLP platforms (Netskope, Proofpoint).
• Strong written and verbal communication skills with the ability to collaborate effectively across engineering, product, and business teams.
• Growth mindset, intellectual curiosity, and a genuine desire to broaden expertise across multiple security disciplines.

Nice to Have

• Experience with bug bounty program management, penetration test coordination, or vulnerability management.
• Familiarity with CNAPP tools (Wiz, Sysdig, Prisma Cloud) or cloud-native security tooling.
• Understanding of IAM, key management, encryption, and network security fundamentals.
• Experience with MDM tools (Kandji, Jamf, WorkspaceOne) and automating workflows/processes.
• Hands-on experience working within a GRC function on audits, risk assessments, or policy management.
• Exposure to AI/ML security considerations or data governance in a cloud environment.
• Industry certifications such as Security+, CISSP, CISM, CEH, or equivalent.
• Bachelor's degree in Computer Science, Information Security, or a related field.

Why This Role

This is a rare chance to join a lean, high-caliber security team at a pivotal moment—both for Couchbase and for the Bangalore office. You won't be siloed. You'll work across GRC, product security, AppSec, and SecOps, learning from specialists in each domain while contributing meaningfully from day one. As the team grows, so will your scope and influence.

Couchbase is trusted by over 30% of the Fortune 100 to power mission-critical applications. Security isn't an afterthought here—it's foundational to everything we build.

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.  You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

As an Enterprise Sales Representative, you will be selling our award winning NoSQL database to the Global 2000 directly. You will be part of an over-achieving sales team that has established Couchbase as a dominant player in the database world.

You’ll be driving strategic enterprise opportunities in Switzerland and selling the value of our product and services offering.

Responsibilities:

• Close business to meet or exceed quarterly, and annual bookings objectives
• Acquire net new logos
• Uncover opportunity at existing accounts and establish new accounts to develop sales pipeline
• Maintain pipeline in SFDC, tracking interactions with prospects and customers
• Lead presentation of the company and product line to potential customers
• Build strong and effective relationships, resulting in growth opportunities
• Manage opportunities and forecast
• Sell a complete solution of software, services and support to ensure customer success
• Work with cross-functional teams to conduct webinars, attend trade shows and industry related events

Preferred Qualifications:

• At least 8+ years of experience selling enterprise technology in a fast-paced and extremely competitive market, with a proven track record of meeting or exceeding sales quotas.
• Previous experience in selling professional services.
• Technical sales experience in database technology is a strong advantage.
• Versatile in selling through partner ecosystem within Switzerland.
• Completion of MEDDIC or equivalent sales methodology training.
• Exceptional relationship-building skills with the ability to effectively communicate the value of the Couchbase platform to both customers and prospects.
• Experience in SaaS sales or a solid understanding of hyperscalers and as-a-service offerings.
• Strong organisational and multitasking skills.
• Outstanding written and verbal communication skills.
• Proven ability to thrive in a fast-paced environment and work effectively within a team.
• Self-motivated, independent, and high-performing individual with a quick learning ability.
• Previous experience in selling databases or to developers is a plus