Senior Cybersecurity Engineer

at Convera

Pune- WFH

About the role:

As part of the Security Operations team, you’ll be working with fellow team members and other engineering groups to implement new security solutions and ensure that our current processes and tools are running smoothly. This is a hands-on role that will help shape and develop our new cloud infrastructure security monitoring. This position reports into the Director of Security Operations who reports into the CISO.

What we’re really looking for:

We’re looking for a motivated security professional who enjoys building systems, integrating toolsets and AWS cloud security best practices. As mentioned, this is a hands-on role which will be crucial to building out and maturing our SIEM solutions.

Job Responsibilities

• Responsible for the implementation, administration, and maintenance of the SIEM platform.
• Ensure data quality and identify any gaps in the security event collection.
• Detect and respond to company-wise security incidents when needed.
• Monitor SIEM health, monitor usage, and data growth.

Desired background

• 5+ years of experience in a security operational or analyst role preferably in a cloud native or hybrid cloud organization.
• Strong background in cybersecurity, particularly in Security Information and Event Management (SIEM) systems related roles.
• Detailed functional knowledge in developing security playbooks and implementing for orchestration, automation, and response.
• Familiarity with SumoLogic is a plus but not a requirement.
• High level software development skills: basic scripting, functional programming experience, familiarity with code repositories and deploy pipelines, etc.

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 
•    Competitive salary
•    Opportunity to earn an annual bonus. 
•    Great career growth and development opportunities in a global organization
•    A flexible approach to work

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1

Customer Support Associate

Pune- Hybrid

Are you passionate about providing world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services? If so, join Convera as a Customer Support Associate. 

You will be responsible for being our first point of contact for our internal and external customers, looking for first contact resolution or redirecting the customer to the proper support group for further assistance. 

In your role as Customer Support Associate, you will be: 

• Handling of incoming calls, emails and contacts through service center from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards.
• Ensuring all relevant information is input accurately and completely on internal tools and it is updated each time an action is carried out relating to that client.
• Updating cases and clients regularly, in accordance with agreed SLAs.
• Acting as a bridge for the customer to redirect as needed to look for first contact resolution.
• Working on cases such as resetting customer's password, setting up new users, managing past due payments and overdue contracts, liaising with customers and internal departments regarding post payment queries, keying workaround orders as appropriate.
• Running daily controls to ensure smooth running of our day to day processing and working with other internal departments should any concerns arise
• Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients
• You must be able to work well independently and as part of a team, be it in an office or remote environment

You should apply if you have:

• Experience in a busy team in a client facing function/customer service role, preferably within a financial services environment
• A passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture
• Excellent communication and listening skills with ability to network and build internal and external relationships at all levels.
• Excellent time management and attention to detail
• Proactive & not afraid to speak up should you see something you don’t think looks right
• Critical thinking to work on customer's behalf, looking for first contact resolution
• Team mindset to step in and help others as needed
• Adaptability to fast-paced environments
• Experience in using MS Outlook, Excel, Word, PowerPoint and the internet.

Preferred qualifications:

• 2+ years of experience in a client facing function/customer service role
• Knowledge of FX markets and commercial awareness
• Ability to navigate across multiple systems
• High degree of self-motivation
• Comfortable in ambiguous environments
• Advanced communication skills to develop rapport, de-escalate frustrated customers and interact with internal relationship managers

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Competitive salary
• Opportunity to earn an annual bonus. 
• Great career growth and development opportunities in a global organization.
• A flexible approach to work

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1

Compliance Operations Associate

at Convera

Pune- WFO

As a Compliance Operations Associate at Convera based in our Pune office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide whether to pursue or terminate the business relationship with them. Here you will have an opportunity to work and develop in a professional multicultural environment.

You will be responsible for: 

• Ensuring all new corporate customers meet Know Your Customer (KYC) requirements, legislation, and Anti-Money Laundering (AML) policies
• Updating profiles of our customer accounts and keeping records up-to-date.
• Efficient internal and external communication to gather KYC information
• Keeping internal procedural documentation up-to-date
• Supporting your colleagues and management with training new staff, audit requests, projects, documentation, and additional ad-hoc tasks
• To cover US and Canada customers

You should apply if you have:

• Junior education degree or equivalent job experience
• 1-3 years of experience in Know Your Customer or Global Due Diligence.
• Excellent skills to communicate clearly, effectively, and quickly in English
• Strong analytical skills, attention to detail, and client-centric mindset
• Initiative and commitment to overcome obstacles and meet the end goal, targets
• Flexible working approach, strong decision making, and influencing skills
• Ability to work successfully in a self-motivated team environment

What will make you stand out:

• Customer service skills
• Experience within KYC area

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary.
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1

Compliance Operations Associate- KYC

at Convera

Pune- WFO

As a Compliance Operations Associate at Convera based in our Pune office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide whether to pursue or terminate the business relationship with them. Here you will have an opportunity to work and develop in a professional multicultural environment.

You will be responsible for: 

• Ensuring all new corporate customers meet Know Your Customer (KYC) requirements, legislation, and Anti-Money Laundering (AML) policies
• Updating profiles of our customer accounts and keeping records up-to-date.
• Efficient internal and external communication to gather KYC information
• Keeping internal procedural documentation up-to-date
• Supporting your colleagues and management with training new staff, audit requests, projects, documentation, and additional ad-hoc tasks
• To cover US and Canada customers

You should apply if you have:

• Junior education degree or equivalent job experience
• 1-3 years of experience in Know Your Customer or Global Due Diligence.
• Excellent skills to communicate clearly, effectively, and quickly in English
• Strong analytical skills, attention to detail, and client-centric mindset
• Initiative and commitment to overcome obstacles and meet the end goal, targets
• Flexible working approach, strong decision making, and influencing skills
• Ability to work successfully in a self-motivated team environment

What will make you stand out:

• Customer service skills
• Experience within KYC area

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary.
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1

Role Overview

We are seeking a Senior ServiceNow Developer to design, build, and scale solutions across the ServiceNow platform with a strong focus on ITSM, integrations, and AI-driven capabilities (Now Assist, NASK, Predictive Intelligence). This is a hands-on engineering role responsible for developing high-quality workflows, building integrations, and enabling intelligent automation across the enterprise.

Key Responsibilities ServiceNow Development & Engineering-

Develop solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog.

Build workflows, UI actions, business rules, and Flow Designer automations.

Maintain code quality and performance standards. Integration & Automation

Implement integrations using REST/SOAP APIs and Integration Hub

Integrate with monitoring tools, cloud platforms, and DevOps pipelines.

Enable end-to-end automation across ITSM workflows.

AI & Intelligent Automation-

Implement Now Assist, NASK, and Predictive Intelligence.

Build AI uses cases like summarization, duplicate detection, and knowledge generation.

Platform Engineering

Optimize performance and scalability.

Support CMDB integrations and platform upgrades.

Collaboration- Work with engineering and product teams.

Mentor junior developers and contribute to code reviews.

Required Qualifications-

7–10+ years of ServiceNow development experience.

 Strong ITSM module experience

Expertise in JavaScript, Flow Designer, APIs.

Experience with AI/automation tools.

Knowledge of cloud environments and integrations.

Preferred Qualifications-

Experience in regulated industries.

CMDB and service mapping knowledge.

DevOps integration experience.

ServiceNow certifications (CSA, CAD, CIS-ITSM)

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Competitive salary
• Opportunity to earn an annual bonus.
• Great career growth and development opportunities in a global organization
• A flexible approach to work

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-KP1

Job Title: Power Platform Engineer (Automation & Copilot Development)

Experience: 3–6 Years

Role Overview

We are looking for a skilled Power Platform Engineer to design, develop, and implement automation solutions across the organization. The ideal candidate will have strong experience in Microsoft Power Platform and hands-on expertise in building AI-powered Copilot agents to streamline business processes, improve efficiency, and drive digital transformation initiatives.

Key Responsibilities

• Design and develop business process automation using:
• Power Automate (Cloud & Desktop)
• Power Apps (Canvas & Model-Driven Apps)
• Power BI (Reports & Dashboards)
• Power Virtual Agents / Copilot Studio
• Build and deploy AI-powered Copilot agents using:
• Microsoft Copilot Studio
• Azure OpenAI integrations (if applicable)
• Custom connectors & APIs
• Automate repetitive organizational tasks and workflows across departments (HR, Finance, Operations, IT, etc.)
• Integrate Power Platform solutions with:
• Microsoft 365 (SharePoint, Teams, Outlook, OneDrive)
• Dynamics 365
• Third-party systems via APIs
• Develop governance, security, and environment strategies for Power Platform
• Create reusable components, flows, and automation frameworks
• Monitor performance and optimize automation solutions
• Provide technical documentation and user training
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• 3+ years of hands-on experience with Microsoft Power Platform
• Strong experience in:
• Power Automate
• Power Apps
• Dataverse
• REST APIs & connectors
• Experience building Copilot agents using Microsoft Copilot Studio
• Understanding of AI/LLM-based automation concepts
• Knowledge of SharePoint Online & Microsoft Teams integration
• Strong problem-solving and analytical skills
• Experience in environment management and DLP policies

Preferred Skills

• Experience with:
• Azure services (Azure Functions, Logic Apps)
• PowerShell scripting
• Microsoft Graph API
• CI/CD for Power Platform
• PL-900 / PL-100 / PL-200 / PL-400 certifications
• Experience working in enterprise automation projects

About Convera

• Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction.
• Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
• Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
• As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
• We offer an abundance of competitive perks and benefits including:
• Competitive salary
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work

#LI-KP1

Senior Infrastructure Engineer

at Convera

Pune- WFH

Convera is looking for a Senior Infrastructure Engineer - AWS Cloud Platform, who contributes to the design, automation, and governance of largescale AWS environments. The engineer supports secure multi-account architectures, hardened image pipelines, API driven platform services, and AI enabled cloud capabilities that help teams deploy reliably, cost effectively and in alignment with the AWS Well Architected Framework.

You will be responsible for: 

Cloud Architecture & Platform Engineering

• Design and implement scalable, available AWS infrastructure using EC2, S3, RDS, VPC, ELB/ALB/NLB, CloudFront, and Global Accelerator.
• Contribute to multi-AZ and multi region disaster recovery and business continuity solutions.
• Improve platform performance, cost, and security for enterprise workloads.
• Integrate with AWS Global Accelerator to improve global application performance and availability.
• Implement AWS Private Link for secure, private connectivity to internal and third-party services.
• Deploy and tune CloudFront distributions for global content delivery, edge security, and latency reduction.
• Design and secure API architectures using API Gateway, Lambda, ALB based APIs, and private API endpoints.

Multi Account Strategy & New Account Provisioning

• Support AWS multi account architecture using AWS Organizations and AWS Control Tower.
• Automate new account provisioning with standardized guardrails and baseline security controls.
• Implement SCPs, centralized logging, cross account IAM roles, and enterprise networking standards.
• Apply governance for VPC design, shared services, Private Link endpoints, and inter account connectivity.

Hardened AMI Strategy & Image Management

• Build and support golden AMI pipelines using EC2 Image Builder.
• Develop CIS hardened Linux and Windows AMIs with automated patching and vulnerability remediation using AWS SSM.
• Integrate AMI pipelines with CI/CD workflows to enforce compliance and reduce drift.
• Manage versioning, lifecycle policies, and automated AMI distribution across accounts and regions.

Infrastructure as Code & Automation

• Develop reusable Terraform and CloudFormation modules for platform components.
• Build and maintain CI/CD pipelines using AWS Code Pipeline, Jenkins, or GitHub Actions.
• Automate infrastructure provisioning, environment builds, and platform standardization.
• Implement policy as code using AWS Config rules.
• Automate deployment and lifecycle management of API services include versioning, throttling, and stage promotion.

Security, Compliance & Well Architected Implementation

• Apply the AWS Well Architected Framework across workloads and platform services.
• Participate in Well Architected Reviews and help remediate gaps across all pillars.
• Enforce IAM least privilege, encryption standards, secrets management, and audit controls.
• Implement CloudTrail, Guard Duty, Security Hub, and Config for continuous compliance.

Observability & Reliability Engineering

• Implement centralized monitoring and logging using CloudWatch, CloudTrail, Grafana, and Datadog.
• Build dashboards, alerts, anomaly detection, and automated remediation workflows.

You should apply if you have:

• Minimum 5 years of hands-on AWS engineering experience.
• Experience with multi account governance, landing zone patterns, and cloud security fundamentals.
• Experience building automated golden AMI pipelines with EC2 Image Builder.
• Strong understanding of networking, hybrid connectivity, load balancing, and Private Link.
• Experience with CloudFront, Global Accelerator, and global traffic optimization.
• Experience designing and deploying API architectures using API Gateway, Lambda, and ALB based APIs.
• Knowledge of deploying and managing AWS AI services (Bedrock, SageMaker, etc.).
• Hands on containerization experience (Docker, Kubernetes/EKS) is a plus.
• Strong automation and scripting skills (Python, Bash, PowerShell).
• Ability to collaborate effectively and contribute to team wide engineering initiatives.

Preferred Certifications

• AWS Certified Solutions Architect – Associate or Professional
• AWS Certified DevOps Engineer – Professional

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary.
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

Tech Operations (ITIL) Analyst

at Convera

Pune- WFH

We are establishing a Global Command Center responsible for 24×7 operational oversight, service availability, and incident leadership across the organization. The Incident Manager plays a critical role in protecting service reliability, enforcing ITSM discipline, and ensuring consistent operational outcomes. This role goes beyond reactive incident handling. The Incident Manager is accountable for service health, availability, reliability KPIs, and the end-to-end execution of Incident and Problem Management practices, while serving as the primary interface between technology teams, business stakeholders, and executive leadership during incidents.

Core Objectives of the Role:

• Maintain high service availability and reliability across customer-facing and critical internal services.
• Lead major incidents with clarity, structure, and urgency
• Ensure consistent execution of ITSM processes, particularly Incident and Problem Management
• Provide real-time operational visibility and executive-ready communications
• Drive continuous improvement in operational KPIs and service stability

Key Responsibilities: 

Incident & Major Incident management 

• Serve as the Incident Manager / Major Incident Manager for high-severity and business-impacting incidents by organizing incident bridges and war rooms, driving Rapid triage / Clear ownership / Timely decision-making.
• Ensure incidents are properly classified, prioritized, and escalated based on impact and urgency.

ITSM Process Ownership & Governance 

• Enforce ITIL-aligned Incident and Problem Management practices 

• Ensure accurate and complete documentation within ServiceNow, including Impact and affected services / Incident timelines / Root cause summaries and follow-ups 
• Play the role of Problem Manager to Identify recurring issues and systemic risks / Ensure RCAs are completed with actionable outcomes 
• Act as a process authority during incidents, ensuring teams adhere to defined ITSM standards 

Service Availability, Reliability & KPIs 

• Own operational oversight of service availability and reliability - Monitor and manage key service health indicators, including Service availability and uptime / Incident volumes and severity trends / MTTR and MTTD / SLA and OLA adherence 

• Use observability data to proactively identify service degradation and emerging risks 
• Escalate systemic availability or reliability concerns to leadership with data-backed insights 

Observability & Operational Intelligence 

• Actively leverage observability platforms (e.g., Grafana, Datadog)  
• Partner with engineering and SRE teams to improve Monitoring coverage / Alert quality and signal-to-noise ratio 
• Ensure alerting and escalation via PagerDuty aligns with service criticality.

Communication & Executive Engagement

• Serve as the primary communication lead during incidents - Deliver concise, executive-level updates that articulate Business impact / Current status / Mitigation steps / Next milestones 
• Translate complex technical details into clear business language 
• Maintain confidence and composure while engaging senior leaders during high-pressure events

Post-Incident & Continuous Improvement

• Facilitate or support post-incident reviews - Identify trends, gaps, and opportunities for Process improvement / Tooling enhancement / Better operational readiness 
• Contribute to the evolution of Command Center playbooks, runbooks, and response standards 

 Required Qualifications & Experience:

• 3–6 years of experience in: 
• Incident Management 
• Major Incident / Command Center operations 
• Production operations or site reliability support 
• Proven experience managing high-severity incidents in 24×7 environments 
• Demonstrated ownership of service reliability and operational KPIs 

ITSM & Process Expertise 

• Strong working knowledge of ITIL / ITSM frameworks 

• Deep hands-on experience with: 
• Incident Management 
• Major Incident workflows 
• Problem Management  
• Experience enforcing ITSM discipline across distributed technology teams 

Skills & Competencies 

• Exceptional communication and facilitation skills 
• Strong analytical mindset with comfort using metrics and dashboards 
• Ability to operate decisively in high-pressure situations 
• Influences outcomes without formal authority 
• Comfortable interfacing with executive leadership 

Nice-to-Have 

• Experience in regulated or customer-critical environments (FinTech, Payments, SaaS) 
• Exposure to ITSM tools like ServiceNow, PagerDuty etc. 
• Exposure to monitoring tools like Datadog, Grafana, Dynatrace etc. 

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary.
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1

Tech Operations (ITIL) Analyst

at Convera

Pune- WFH

We are establishing a Global Command Center responsible for 24×7 operational oversight, service availability, and incident leadership across the organization. The Incident Manager plays a critical role in protecting service reliability, enforcing ITSM discipline, and ensuring consistent operational outcomes. This role goes beyond reactive incident handling. The Incident Manager is accountable for service health, availability, reliability KPIs, and the end-to-end execution of Incident and Problem Management practices, while serving as the primary interface between technology teams, business stakeholders, and executive leadership during incidents.

Core Objectives of the Role:

• Maintain high service availability and reliability across customer-facing and critical internal services.
• Lead major incidents with clarity, structure, and urgency
• Ensure consistent execution of ITSM processes, particularly Incident and Problem Management
• Provide real-time operational visibility and executive-ready communications
• Drive continuous improvement in operational KPIs and service stability

Key Responsibilities: 

Incident & Major Incident management 

• Serve as the Incident Manager / Major Incident Manager for high-severity and business-impacting incidents by organizing incident bridges and war rooms, driving Rapid triage / Clear ownership / Timely decision-making.
• Ensure incidents are properly classified, prioritized, and escalated based on impact and urgency.

ITSM Process Ownership & Governance 

• Enforce ITIL-aligned Incident and Problem Management practices 

• Ensure accurate and complete documentation within ServiceNow, including Impact and affected services / Incident timelines / Root cause summaries and follow-ups 
• Play the role of Problem Manager to Identify recurring issues and systemic risks / Ensure RCAs are completed with actionable outcomes 
• Act as a process authority during incidents, ensuring teams adhere to defined ITSM standards 

Service Availability, Reliability & KPIs 

• Own operational oversight of service availability and reliability - Monitor and manage key service health indicators, including Service availability and uptime / Incident volumes and severity trends / MTTR and MTTD / SLA and OLA adherence 

• Use observability data to proactively identify service degradation and emerging risks 
• Escalate systemic availability or reliability concerns to leadership with data-backed insights 

Observability & Operational Intelligence 

• Actively leverage observability platforms (e.g., Grafana, Datadog)  
• Partner with engineering and SRE teams to improve Monitoring coverage / Alert quality and signal-to-noise ratio 
• Ensure alerting and escalation via PagerDuty aligns with service criticality.

Communication & Executive Engagement

• Serve as the primary communication lead during incidents - Deliver concise, executive-level updates that articulate Business impact / Current status / Mitigation steps / Next milestones 
• Translate complex technical details into clear business language 
• Maintain confidence and composure while engaging senior leaders during high-pressure events

Post-Incident & Continuous Improvement

• Facilitate or support post-incident reviews - Identify trends, gaps, and opportunities for Process improvement / Tooling enhancement / Better operational readiness 
• Contribute to the evolution of Command Center playbooks, runbooks, and response standards 

Required Qualifications & Experience:

• 3–6 years of experience in: Incident Management/ Major Incident / Command Center operations 
• Production operations or site reliability support 
• Proven experience managing high-severity incidents in 24×7 environments 
• Demonstrated ownership of service reliability and operational KPIs 

ITSM & Process Expertise 

• Strong working knowledge of ITIL / ITSM frameworks 

• Deep hands-on experience with: 
• Incident Management 
• Major Incident workflows 
• Problem Management  
• Experience enforcing ITSM discipline across distributed technology teams 

Skills & Competencies 

• Exceptional communication and facilitation skills 
• Strong analytical mindset with comfort using metrics and dashboards 
• Ability to operate decisively in high-pressure situations 
• Influences outcomes without formal authority 
• Comfortable interfacing with executive leadership 

Nice-to-Have 

• Experience in regulated or customer-critical environments (FinTech, Payments, SaaS) 
• Exposure to ITSM tools like ServiceNow, PagerDuty etc. 
• Exposure to monitoring tools like Datadog, Grafana, Dynatrace etc. 

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary.
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1

Senior Software Engineer- Data Architect

at Convera

Pune- WFH

We are seeking an experienced Senior Software Engineer to oversee the development and utilization of data systems. You will be reporting to the Sr. Manager to join our dynamic team in the Foreign Exchange payments processing industry. The ideal candidate is responsible for defining and implementing the enterprise data architecture strategy and ensuring robust data governance across the organization. This role requires a deep understanding of business processes, technology, data management, and regulatory compliance. The successful candidate will work closely with business and IT leaders to ensure that the enterprise data architecture supports business goals, and that data governance policies and standards are adhered to across the organization. Your responsibilities will include working closely with data modelers, data engineers, analysts, cross-functional teams, and other stakeholders to ensure that our data platform meets the needs of our organization and supports our data-driven initiatives. It also includes building a new data platform, integrating data from various sources, and ensuring data availability for various application and reporting needs. Additionally, the candidate should have experience working with AI/ML technologies and collaborating with data scientists to meet their data requirements.

You will be responsible for: 

• Architect and Develop Data Architecture Solutions: Design and implement scalable and efficient data architecture solutions on enterprise data platform. Lead the end-to-end architecture, design and modeling using Snowflake, Tableau and AWS.
  
  
• Collaborate and Design Data Models: Partner with stakeholders and business units to understand data requirements and business goals. Lead the architecture and designing the data models, schemas, data mappings, data transformations and metadata that align with business needs, analytical requirements, and industry standards. Ability to analyze the legacy data models within legacy platforms involving SQL Server, Oracle and Stored Procedures. Possess strong hands-on SQL and Python skills.
• Data Integration, Governance and Security: Collaborate with internal and external teams to design, implement, and maintain data integration solutions, ensuring high data integrity, consistency, and accuracy. Ensure data security, integrity, and compliance with regulations. Oversee the integration of data from multiple sources into a unified system.
  
  
• Business Intelligence and Reporting: Develop and implement semantic models to support business intelligence and reporting needs. Design and manage data models involving dimensions, facts, metrics, and measures to ensure accurate and efficient reporting. Work closely with business analysts and BI developers to create and maintain semantic layers that facilitate self-service reporting and analytics. Ensure the semantic models align with business requirements and support key performance indicators (KPIs) and metrics.
  
  
• Implementation and Troubleshooting: Oversee the implementation of data solutions from initial concept through to production. Troubleshoot and resolve complex issues to ensure data pipeline stability and high performance. Monitor and optimize the performance of data systems and processes.
  
  
• AI and ML Capabilities: Stay updated with industry trends and advancements in AI and ML and integrate these technologies into the data architecture to enhance data processing and analytics capabilities.
  
  
• Documentation and Best Practices: Develop and maintain comprehensive documentation for data architecture, pipelines, and processes. Establish and enforce best practices for data engineering and quality assurance.

You should apply if you have:

• Bachelor's degree or equivalent in Computer Science, Engineering, or a related field with proven experience as a Data Architect or in a similar role. in architecting, designing, deploying, and managing data models on cloud-based infrastructure, preferably for data platforms.

• Minimum of 10 years of experience in enterprise data architecture, data management and data governance, or a related field.
• Strong knowledge of database design, data modeling, and ETL processes. Experience in designing and implementing data models involving dimensions, facts, metrics, and measures.

• Hands-on experience with Snowflake and SQL. Proficiency with data modeling tools such as ER/Studio, Erwin Data Modeler, Lucidchart, MySQL Workbench, and Oracle SQL Developer Data Modeler. Possess strong hands-on SQL and Python skills.
• Strong experience with data architecture principles, including data modelling, ETL/ELT processes, and data management and hands on experience with Big Data technologies.

• Familiarity with database systems such as Snowflake, SQL Server, PostgreSQL, or NoSQL databases.
  
  
• Ability to translate business requirements into effective semantic models that support reporting and analytics using Tableau.
  
  
• Excellent problem-solving and analytical skills.
  
  
• Strong communication and collaboration abilities.

Nice to have Qualifications:

• Experience with regulatory compliance related to data management (e.g., GDPR, HIPAA).
• Knowledge of emerging technologies such as AI, machine learning, and data analytics.
• Certifications in cloud platforms (e.g., AWS).

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Competitive salary
• Opportunity to earn an annual bonus. 
• Great career growth and development opportunities in a global organization.
• A flexible approach to work

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1