Role Summary 

The Distributor Sales Manager owns the strategic, commercial and operational relationship between ConnectWise and its authorized distributors across the EMEA region, driving indirect revenue growth through strategic distributor engagement and joint business planning for his assigned Distributors. The role is accountable for distributor alignment, performance, enablement, and governance, ensuring each distributor is positioned to successfully recruit, support, and grow MSP partners on the ConnectWise platform. 

The Distributor Manager works in close partnership with the Regional Sales Manager (RSM), who leads sell‑through execution to MSP customers of the distributor. Together, the DSE and RSM ensure a clear separation of responsibilities while delivering a coordinated, high‑impact two‑tier go‑to‑market motion. 

Essential Duties & Responsibilities:
• Provides support to the Account Management teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Develops and executes a distributor sales plan and strategy that delivers results
• Facilitates and leads internal resources to complete company distributor initiatives
• Fosters sales engagement and cadence between both ConnectWise and assigned distributor accounts
• Assists in generating sales qualified leads based on deal registration from named account
• Enables and/or leads distributor funded heads, distributor product managers, and/or distributor sales teams
• Manages distribution pipeline and forecast revenue contribution
• Meets pre-determined sales objectives based on quota attainment and business activity
• Uses forecast methodology to accurately manage existing pipeline
• Demonstrates best practices within distribution account specific to distribution incentives, brand awareness, and net new account acquisition

Knowledge, Skills, and/or Abilities Required:
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirements
• Ability to facilitate and lead internal resources to complete distributor initiatives
• Ability to foster sales engagement and cadence between both organizations 
• Knowledge of distribution BI and vendor initiatives 
• Ability to manage distribution pipeline and forecast revenue contribution
• Understanding of best practice and rollout of distribution incentive programs 
• Knowledge of the ConnectWise Suite Portfolio functionality
• Ability to provide the value proposition of distribution to a direct sales organization
• Ability to develop executive level relationships within assigned account
• Ability to deliver net new account acquisition via distribution
• Preferred: understanding of Security, Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Configure Price Quote (CPQ) Backup and Disaster Recover (BDR), Remote Control, IT Infrastructure, Documentation, Managed Services

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 5+ years of relevant experience

Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

General Summary:

The Regional Sales Manager (RSM) – Nordics is responsible for driving growth, retention, and expansion across an established base of Nordic Managed Service Provider (MSP) partners. This role operates within a distributor‑aligned partner model, working closely with existing Nordic partners that are contractually and operationally aligned to regional distributors.

The RSM acts as the primary commercial owner for these partners and works collaboratively with distributors, internal sales, marketing, and product teams. Knowledge and hands‑on experience within the Nordic MSP channel is highly recommended, as success in this role depends on understanding local market dynamics, partner business models, and indirect sales execution.

Essential Duties & Responsibilities:

• Manage a defined portfolio of existing Nordic MSP partners as the primary commercial point of contact.
• Operate effectively within a sell‑to and sell‑through partner sales model, in close alignment with Nordic distributors.
• Build and maintain long‑term partner relationships to drive retention, expansion, and partner health.
• Act as an escalation point for commercial matters and coordinate internal resources to support partner success.
•  Achieve personal annual sales targets based on total contract value.
• Drive growth through upsell and cross‑sell motions within the existing partner base.
• Manage the full sales cycle from opportunity qualification to close, in line with ConnectWise pricing, margin, and commercial standards.
• Negotiate contract terms, discounts, and implementation scope where required.
• Average sales cycle expectation: 25–30 days.
• Qualify and develop opportunities within existing accounts to maintain a healthy, repeatable pipeline.
• Provide accurate monthly, quarterly, and annual forecasts.
• Track and report on key metrics including renewals, churn, expansion, and partner performance.
• Maintain high standards of CRM hygiene and forecasting accuracy.
• Develop and execute territory and account plans aligned to partner goals and regional strategy.
• Segment partners based on ICP fit, maturity, and growth potential.
• Work closely with Sales, Marketing, Product, and Partner teams to align on partner strategy and execution.
• Follow the ConnectWise value‑ and solution‑based sales methodology.
• Comfortable with regular outbound activity, including 40–50 partner interactions per day.

Knowledge, Skills & Abilities:

• Strong understanding of the Nordic MSP and IT channel ecosystem, including distributor‑led partner models.
• Knowledge of MSP, TSP, and security‑focused technology markets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem‑solving capabilities.
• Organised, detail‑oriented, and effective in prioritising multiple partners.
• Ability to work independently with limited supervision.
• Proficiency in Salesforce, Outreach, and modern sales tooling.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required

General Summary:

The Regional Sales Manager (RSM) – Nordics is responsible for driving growth, retention, and expansion across an established base of Nordic Managed Service Provider (MSP) partners. This role operates within a distributor‑aligned partner model, working closely with existing Nordic partners that are contractually and operationally aligned to regional distributors.

The RSM acts as the primary commercial owner for these partners and works collaboratively with distributors, internal sales, marketing, and product teams. Knowledge and hands‑on experience within the Nordic MSP channel is highly recommended, as success in this role depends on understanding local market dynamics, partner business models, and indirect sales execution.

Essential Duties & Responsibilities:

• Manage a defined portfolio of existing Nordic MSP partners as the primary commercial point of contact.
• Operate effectively within a sell‑to and sell‑through partner sales model, in close alignment with Nordic distributors.
• Build and maintain long‑term partner relationships to drive retention, expansion, and partner health.
• Act as an escalation point for commercial matters and coordinate internal resources to support partner success.
•  Achieve personal annual sales targets based on total contract value.
• Drive growth through upsell and cross‑sell motions within the existing partner base.
• Manage the full sales cycle from opportunity qualification to close, in line with ConnectWise pricing, margin, and commercial standards.
• Negotiate contract terms, discounts, and implementation scope where required.
• Average sales cycle expectation: 25–30 days.
• Qualify and develop opportunities within existing accounts to maintain a healthy, repeatable pipeline.
• Provide accurate monthly, quarterly, and annual forecasts.
• Track and report on key metrics including renewals, churn, expansion, and partner performance.
• Maintain high standards of CRM hygiene and forecasting accuracy.
• Develop and execute territory and account plans aligned to partner goals and regional strategy.
• Segment partners based on ICP fit, maturity, and growth potential.
• Work closely with Sales, Marketing, Product, and Partner teams to align on partner strategy and execution.
• Follow the ConnectWise value‑ and solution‑based sales methodology.
• Comfortable with regular outbound activity, including 40–50 partner interactions per day.

Knowledge, Skills & Abilities:

• Strong understanding of the Nordic MSP and IT channel ecosystem, including distributor‑led partner models.
• Knowledge of MSP, TSP, and security‑focused technology markets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem‑solving capabilities.
• Organised, detail‑oriented, and effective in prioritising multiple partners.
• Ability to work independently with limited supervision.
• Proficiency in Salesforce, Outreach, and modern sales tooling.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required

General Summary:

The Regional Sales Manager (RSM) – Nordics is responsible for driving growth, retention, and expansion across an established base of Nordic Managed Service Provider (MSP) partners. This role operates within a distributor‑aligned partner model, working closely with existing Nordic partners that are contractually and operationally aligned to regional distributors.

The RSM acts as the primary commercial owner for these partners and works collaboratively with distributors, internal sales, marketing, and product teams. Knowledge and hands‑on experience within the Nordic MSP channel is highly recommended, as success in this role depends on understanding local market dynamics, partner business models, and indirect sales execution.

Essential Duties & Responsibilities:

• Manage a defined portfolio of existing Nordic MSP partners as the primary commercial point of contact.
• Operate effectively within a sell‑to and sell‑through partner sales model, in close alignment with Nordic distributors.
• Build and maintain long‑term partner relationships to drive retention, expansion, and partner health.
• Act as an escalation point for commercial matters and coordinate internal resources to support partner success.
•  Achieve personal annual sales targets based on total contract value.
• Drive growth through upsell and cross‑sell motions within the existing partner base.
• Manage the full sales cycle from opportunity qualification to close, in line with ConnectWise pricing, margin, and commercial standards.
• Negotiate contract terms, discounts, and implementation scope where required.
• Average sales cycle expectation: 25–30 days.
• Qualify and develop opportunities within existing accounts to maintain a healthy, repeatable pipeline.
• Provide accurate monthly, quarterly, and annual forecasts.
• Track and report on key metrics including renewals, churn, expansion, and partner performance.
• Maintain high standards of CRM hygiene and forecasting accuracy.
• Develop and execute territory and account plans aligned to partner goals and regional strategy.
• Segment partners based on ICP fit, maturity, and growth potential.
• Work closely with Sales, Marketing, Product, and Partner teams to align on partner strategy and execution.
• Follow the ConnectWise value‑ and solution‑based sales methodology.
• Comfortable with regular outbound activity, including 40–50 partner interactions per day.

Knowledge, Skills & Abilities:

• Strong understanding of the Nordic MSP and IT channel ecosystem, including distributor‑led partner models.
• Knowledge of MSP, TSP, and security‑focused technology markets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem‑solving capabilities.
• Organised, detail‑oriented, and effective in prioritising multiple partners.
• Ability to work independently with limited supervision.
• Proficiency in Salesforce, Outreach, and modern sales tooling.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required

General Summary:

The Regional Sales Manager is responsible for developing and maintaining relationships with our existing partners, driving sales growth, driving retention, managing revenue & sales activities, and collaborating with internal teams to deliver solutions that meet satisfactory client objectives. This role works in partnership with the broader sales team to manage the sales cycle, open to close, and expanding growth.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail 
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Achieves personal annual sales growth contract value based on the total opportunity
• Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell Through our existing customers (specific to Partner Sales)
• Manages partners within our Ideal Customer Profile and within their designated territory as the primary commercial point of contact
• Follows ConnectWise value/solution based-sales process
• Account Growth: Identify and pursue opportunities for upselling and cross-selling additional products or services. 
• Strategic Planning: Develop territory and account plans to achieve client goals and drive revenue growth.
• Project Coordination: Oversee delivery of products or services, ensuring client requirements are met on time and within scope.
• Performance Reporting: Track and report key metrics such as renewals, churn, and customer satisfaction.
• Issue Resolution: Act quickly to resolve client concerns and coordinate solutions internally.
• Collaboration: Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvements.
• Forecast: Work closely with broader team and management to provide accurate forecasting (Monthly, QTR and Yearly).
• Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.)
• Average length of sales cycle: 25-30 days
• Qualifies existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly
• Negotiates contract opportunity terms, discounts, and implementation
• Builds and maintains long term relationships with partners to bolster retention

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Commercial acumen and understanding of client business models.
• Organised and detail-oriented, with strong follow-up and time management.
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Comfortable with prolonged phone use
• Ability to effectively make 40-50 outbound calls per day
• Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry
• Ability to identify opportunities and leverage resources appropriately
• Proficiency in Salesforce, Outreach and other sales tools

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required