Who we are:

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralize the risk of money laundering, terrorist financing, corruption, and other financial crimes.

More than 1,000 companies rely on us to understand who they’re doing business with, powered by the world’s only global, real-time database of people and companies. Our solutions surface thousands of risk events daily from millions of structured and unstructured data points.

The Role

We are looking for a Partner Associate to manage and grow our Scaled Partner portfolio. This role is designed for a high-energy, commercially minded professional who can manage a large volume of "wholesale" and "embedded" partners.

You will be the primary point of contact for a broad book of partners who integrate our data into their own platforms. Your goal is to ensure these partners remain successful, renew their agreements, and most importantly, identify opportunities to expand their usage and adopt new product modules. This is a high-impact role that combines account management, sales strategy, and operational excellence.

What you’ll be doing

• Portfolio Management at Scale: Own the commercial relationship for a large book of wholesale and platform partners, with accountability for retention and expansion revenue.
• Drive Partner Expansion: Proactively identify "signals" for upsell and cross-sell within your partner base, ensuring they are leveraging the full breadth of our product suite.
• Wholesale Excellence: Manage high-volume renewal cycles efficiently, ensuring no partner is left behind and commercial terms remain optimized for both parties.
• Enabled Growth: Act as a "Partner Coach," ensuring your partners have the resources and documentation they need to successfully resell or embed ComplyAdvantage into their own customer bases.
• Pipeline Management: Maintain a clean and accurate forecast of renewals and expansion opportunities within Salesforce, prioritizing your time based on the highest-impact deals.
• Feedback Loop: Be the "voice of the partner" for our Product and Ops teams, identifying common pain points or feature requests across your high-volume portfolio.
• Program Automation: Assist in building and refining "one-to-many" communication strategies (e.g., newsletters, automated webinars, or partner portals) to keep the scaled portfolio engaged.

What you’ll bring

• Experience: 2+ years of experience in Account Management, Channel Sales, or Customer Success - ideally within SaaS, Fintech, or RegTech.
• Commercial Drive: You have a "hunter" mindset within an existing book of business; you enjoy the challenge of uncovering expansion revenue.
• High Velocity: You are comfortable juggling a large number of accounts simultaneously and know how to use CRM tools (Salesforce) and automation to stay organized.
• Consultative Approach: You can quickly understand a partner’s business model and articulate how ComplyAdvantage adds value to their end-users.
• Communication: Exceptional written and verbal communication skills; you can distill complex technical updates into clear, actionable benefits for partners.
• Resilience: You thrive in a fast-paced environment and are motivated by hitting and exceeding quarterly commercial targets.

What’s in it for you?

• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical 
• Budget to set up your home office upon joining
• Annual learning budget to drive your performance and career development
• Meal Vouchers 35 RON/ Day 
• Access to an Employee Assistance Programme (Atlas) 
• Medical Insurance 
• 7Card Subscription (upon request)

At ComplyAdvantage, we’re building the intelligence infrastructure to fight financial crime. As Senior Director of Revenue Operations, you’ll design and scale the operating system behind our global go-to-market strategy. This high-impact role bridges GTM strategy, execution, and data - aligning Sales, Marketing, Customer Success, Finance, and Product to drive predictable, efficient growth across regions, products, and customer segments.

Join a mission-driven SaaS company tackling global financial crime as our Senior Director of Revenue Operations. You’ll build and scale a world-class RevOps function that powers our next phase of growth, driving alignment across GTM teams, enhancing forecasting accuracy, and elevating sales efficiency.

What Success Looks Like:

• A unified GTM operating rhythm across Sales, Marketing, and Customer Success

• Accurate, AI-enhanced forecasting and full pipeline visibility

• Clean, trusted revenue data driving board-ready insights and decisions

• A modern, integrated tech stack fuelling automation and GTM productivity

• A high-performing, globally distributed RevOps team with measurable ROI
  
  

Your Areas of Impact:

• GTM Strategy & Operating Model: Partner with execs to shape long-term planning, TAM/ICP, and customer journey strategy

• Revenue Program Management: Drive quarterly GTM initiatives and eliminate bottlenecks across the funnel

• Analytics & Forecasting: Govern end-to-end data, build actionable dashboards, and deliver strategic insights

• Tech & Infrastructure: Own and optimize our GTM tech stack (Salesforce, Outreach, Gong, etc.) with a focus on AI, automation, and integration

• Pricing & Deal Desk: Run a high-impact Deal Desk and support strategic pricing with operational rigor

• Team Leadership: Build a resilient, global RevOps org with a culture of experimentation, enablement, and execution
  
  

What You Bring:

• 10+ years in SaaS RevOps or GTM strategy—ideally at $100M+ ARR scale

• Proven experience scaling global teams and optimizing cross-functional GTM systems

• Deep knowledge of SaaS models (PLG, SLG, channel) and full customer lifecycle

• Mastery of Salesforce, BI tools, and structured sales frameworks (e.g., MEDDICC)

• Strategic mindset, fast decision-maker, and confident executive communicator
  
  

Why Join Us:

• Mission that matters: Help disrupt trillions in illicit finance

• Executive visibility: Report directly to CRO and collaborate cross-functionally

• Scalable growth: Work with world-class customers, tech, and team

• Modern culture: Agile, inclusive, customer-obsessed

Whats in it for you?

• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy to promote work-life balance and well-being
• Annual learning budget to support professional growth
• Budget to set up your home office upon joining 
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA, including pre-existing conditions
• Pension contribution through The People's Pension

At ComplyAdvantage, we’re building the intelligence infrastructure to fight financial crime. As Senior Director of Revenue Operations, you’ll design and scale the operating system behind our global go-to-market strategy. This high-impact role bridges GTM strategy, execution, and data - aligning Sales, Marketing, Customer Success, Finance, and Product to drive predictable, efficient growth across regions, products, and customer segments.

Join a mission-driven SaaS company tackling global financial crime as our Senior Director of Revenue Operations. You’ll build and scale a world-class RevOps function that powers our next phase of growth, driving alignment across GTM teams, enhancing forecasting accuracy, and elevating sales efficiency.

What Success Looks Like:

• A unified GTM operating rhythm across Sales, Marketing, and Customer Success

• Accurate, AI-enhanced forecasting and full pipeline visibility

• Clean, trusted revenue data driving board-ready insights and decisions

• A modern, integrated tech stack fuelling automation and GTM productivity

• A high-performing, globally distributed RevOps team with measurable ROI
  
  

Your Areas of Impact:

• GTM Strategy & Operating Model: Partner with execs to shape long-term planning, TAM/ICP, and customer journey strategy

• Revenue Program Management: Drive quarterly GTM initiatives and eliminate bottlenecks across the funnel

• Analytics & Forecasting: Govern end-to-end data, build actionable dashboards, and deliver strategic insights

• Tech & Infrastructure: Own and optimize our GTM tech stack (Salesforce, Outreach, Gong, etc.) with a focus on AI, automation, and integration

• Pricing & Deal Desk: Run a high-impact Deal Desk and support strategic pricing with operational rigor

• Team Leadership: Build a resilient, global RevOps org with a culture of experimentation, enablement, and execution
  
  

What You Bring:

• 10+ years in SaaS RevOps or GTM strategy—ideally at $100M+ ARR scale

• Proven experience scaling global teams and optimizing cross-functional GTM systems

• Deep knowledge of SaaS models (PLG, SLG, channel) and full customer lifecycle

• Mastery of Salesforce, BI tools, and structured sales frameworks (e.g., MEDDICC)

• Strategic mindset, fast decision-maker, and confident executive communicator
  
  

Why Join Us:

• Mission that matters: Help disrupt trillions in illicit finance

• Executive visibility: Report directly to CRO and collaborate cross-functionally

• Scalable growth: Work with world-class customers, tech, and team

• Modern culture: Agile, inclusive, customer-obsessed

What’s in it for you?

• • Equity as we want you to have a part of what we are building
  • Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
  • Annual learning budget to drive your performance and career development
  • Budget to set up your home office upon joining
  • Parental leave and childcare benefits
  • Life Insurance to protect your loved ones
  • Medical (100%), Dental (90%), and Vision (80%) contribution
  • Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses
  • 401k Contribution
  • Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance)
  • Pre-Tax transit benefits

What you will be doing:

As the owner of the first stage of the sales process you will be responsible for the critical step of engaging senior stakeholders at target accounts to book meetings and progress sales opportunities. We are looking for intelligent, coachable talented people who are driven to forge a career in technology sales.

As Business Development Representative, you will:

• Learn and understand complex markets and industries
• Conduct research and manage a territory to ensure you have a developed hypothesis and point of view based up-to-date relevant news and information
• Generate meetings at key accounts, engaging with senior decision makers at the world’s largest enterprise organisations
• Benefit from working for a Go-To-Market (GTM) organisation that puts developing and enablement above all else.
• Learn an elite sales playbook to set you up for success

As Business Development Representative, your role will include: 

• Daily outbound pipeline generation activities including account research, cold calls / emails, Linkedin outreach and attendance at industry events.
• Managing and progressing inbound leads, gathering the vital insights to deliver great New Business Meetings
• Engage with senior decision-makers by leveraging our content, technology, and use the opportunity to grow your industry knowledge.
• Support in the preparation and execution of high-quality New Business Meeting

About you:

• Is professional development your north star? Do you like doing challenging things with remarkable people?
• Do you have the relentless mindset, and the desire to build a successful career in a fast-paced environment?
• Do you have an entrepreneurial spirit and the will to develop an elite skill set? 
• Are you committed to your own ongoing development as a sales person and as a professional?

Basic qualifications:

• Minimum of one (1) year of sales, customer facing, and/or professional work experience
• Must be legally authorized to work in the US without need for current or future sponsorship
• The candidate selected for the position must reside in the greater Raleigh-Durham, North Carolina area.

What’s in it for you?

• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
• Annual learning budget to drive your performance and career development
• Budget to set up your home office upon joining
• Parental leave and childcare benefits
• Life Insurance to protect your loved ones
• Medical (100%), Dental (90%), and Vision (80%) contribution
• Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses
• 401k Contribution
• Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance)
• Pre-Tax transit benefits

The base salary range for this role is $61,750 to $65,000 + commission, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.

We’re looking for a Senior Solutions Consultant (French-speaking) to partner with our Account Executive / GTM team to actively drive new business and expansion opportunities across France and the Benelux region.

What you will be doing:

• Qualify opportunities and collaborate with enterprise prospects and existing customers across France & Benelux to understand their business challenges and recommend appropriate solutions
• Deliver compelling product presentations in French and English to a wide range of stakeholders, adapting your message to different levels of seniority and technical expertise
• Lead value-based product demonstrations, API and integration discussions, and architecture whiteboarding sessions
• Build deep expertise in our platform and position yourself as a trusted technical subject matter expert within the Commercial organisation
• Scope and deliver technical proof of value (PoV) engagements aligned with customer objectives
• Design innovative solutions to complex customer challenges and implement them as proof of concepts
• Ensure seamless handover to Customer Success post-sale to drive rapid time-to-value for customers
• Build strong relationships with customers and internal teams across regions and functions
• Share best practices and develop reusable assets to elevate the broader presales team
• Contribute to building scalable presales processes to support regional growth
• Provide structured feedback from the field to Product teams to continuously enhance our platform
• Mentor and support less experienced members of the Commercial team

What you'll bring:

• Fluency in French and English (mandatory), with strong communication skills in both languages
• 6+ years of experience in solutions consulting / presales, leading complex enterprise sales cycles (ideally within financial services)
• Experience working with methodologies such as MEDDIC, Command of the Message, or similar
• Strong technical knowledge of APIs, integrations, data formats, data security, SaaS, and cloud environments
• Ability to clearly communicate complex technical concepts to non-technical audiences
• Excellent presentation and stakeholder management skills across diverse cultural environments
• Strong analytical thinking, attention to detail, and problem-solving abilities
• A proactive, solutions-oriented mindset with a passion for continuous learning
• Collaborative team player with the ability to influence cross-functional stakeholders
• Experience in finance, AML, fraud, or financial crime is a strong plus
• Willingness to travel across France and Benelux as needed

Benefits:

• Equity - we want you to share in what we’re building
• Unlimited Time Off policy to support work-life balance
• Annual learning and development budget
• Home office setup budget upon joining
• Enhanced parental leave and childcare support
• Life insurance and comprehensive medical coverage (including pre-existing conditions)
• Pension contribution

We’re looking for a Senior Solutions Consultant to partner with our Account Executive/GTM team to actively drive forward new business and upsell opportunities.

What you will be doing:

• Qualify opportunities and work with our enterprise prospects and existing customers to understand their problems and recommend a relevant solution
• Present our product to a variety of stakeholders, modifying your pitch dependent on your audience’s seniority and level of technical expertise. This will include value-based product demonstrations and presentations, API and integration sessions, and architecture whiteboarding
• Develop an in-depth knowledge of our product and establish yourself as a technical SME within our Commercial organisation
• Scope and deliver technical proof of value exercises aligned to the business objectives our prospects and customers are looking to achieve
• Come up with innovative solutions to complex customer problems and implement as a proof of concept
• Conduct thorough handovers to the Customer Success team post-sale to ensure efficiency and speed to value for our customers
• Build strong relationships both externally and cross-functionally to advance the work of the company in fighting financial crime
• Constantly work to uplevel other members of the team by sharing knowledge and developing reusable tools and assets
• Build and own internal processes that help the presales team scale more effectively 
• Contribute feedback from the field to our Product organisation to continuously improve our platform
• Coach and mentor less experienced members of the Commercial team

What you'll bring:

• 6+ years experience working in solutions consulting and leading technical sales cycles for enterprise customers, including those in the financial services space
• Bachelor’s degree or a combination of education and experience in engineering, information systems, or similar
• Experience working with MEDDIC, Command of the Message or similar
• A deep technical understanding of APIs & integration, data formats, data security, SaaS, and cloud hosting
• Excellent presentation skills with strong ability to communicate technical concepts to a non-technical audience
• Outstanding interpersonal abilities, along with strong written and verbal communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Growth mindset and a passion for continuous self-development
• Strong team spirit and an ability to work effectively in collaboration with others
• A can-do attitude and willingness to jump in and tackle difficult problems with a smile on your face
• Experience in finance, AML, fraud or financial crime is a plus

Benefits:

• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy to promote work-life balance and well-being
• Annual learning budget to support professional growth
• Budget to set up your home office upon joining 
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA, including pre-existing conditions
• Pension contribution through The People's Pension

About ComplyAdvantage

ComplyAdvantage is redefining how the financial world fights crime.

We provide AI-driven risk data and detection technology that helps over 1,000 global organisations prevent money laundering, terrorist financing, and corruption - in real time. Backed by top-tier investors including Goldman Sachs, we’ve raised over $100M and are scaling fast.

Our SDR/BDR team is at the heart of that growth. Last year we grew 40%. This year, we’re going even bigger.

🚀 The Opportunity: Launch Your Sales Career

This isn’t just another BDR role - it’s your entry point into an elite sales career.

Our London-based Business Development Programme is designed to turn high-potential individuals into top-performing Account Executives and future sales leaders.

You’ll learn directly from proven sales leaders, mastering modern outbound strategies, data-driven selling, and frameworks like MEDDICC. If you’re competitive, ambitious, and ready to level up fast - this is where it happens.

💼 What You’ll Be Doing

As a Business Development Executive, you’ll be on the front lines of growth:

• Own the outreach – Run high-volume, high-quality outbound across calls, email, LinkedIn, and video
• Break into top accounts – Engage senior stakeholders at leading banks and fintechs
• Qualify like a pro – Turn inbound interest into high-value pipeline opportunities
• Build pipeline that closes – Partner with Account Executives to drive revenue
• Sharpen your craft daily – Continuously improve using proven sales methodologies

🔥 What We’re Looking For

We don’t hire based on background - we hire based on potential.

• Relentless drive – You’re competitive, resilient, and motivated to win
• Curiosity & initiative – You think beyond the script and solve problems creatively
• Coachability – You actively seek feedback and apply it fast
• Strong communication – You can build trust and articulate value quickly
• Serious ambition – You want rapid progression into closing roles

📈 Why This Role Stands Out

• Clear path to promotion – High performers progress quickly into Account Executive roles
• World-class training – Learn the playbooks used by top SaaS sales teams
• Best-in-class tools – Salesforce, Outreach/Salesloft, Gong, and more
• Meaningful mission – Your work directly helps prevent global financial crime
• High-growth environment – Join a company scaling aggressively with real momentum

🎯 What You Get

• Equity - own a piece of what you’re building
• Unlimited holiday
• Annual learning budget
• Home office setup support
• Enhanced parental leave
• Private healthcare (BUPA) including pre-existing conditions
• Pension via The People’s Pension

About ComplyAdvantage

ComplyAdvantage is redefining how the financial world fights crime.

We provide AI-driven risk data and detection technology that helps over 1,000 global organisations prevent money laundering, terrorist financing, and corruption - in real time. Backed by top-tier investors including Goldman Sachs, we’ve raised over $100M and are scaling fast.

Our SDR/BDR team is at the heart of that growth. Last year we grew 40%. This year, we’re going even bigger.

🚀 The Opportunity: Launch Your Sales Career

This isn’t just another BDR role - it’s your entry point into an elite sales career.

Our London-based Business Development Programme is designed to turn high-potential individuals into top-performing Account Executives and future sales leaders.

You’ll learn directly from proven sales leaders, mastering modern outbound strategies, data-driven selling, and frameworks like MEDDICC. If you’re competitive, ambitious, and ready to level up fast - this is where it happens.

💼 What You’ll Be Doing

As a Business Development Executive, you’ll be on the front lines of growth:

• Own the outreach – Run high-volume, high-quality outbound across calls, email, LinkedIn, and video
• Break into top accounts – Engage senior stakeholders at leading banks and fintechs
• Qualify like a pro – Turn inbound interest into high-value pipeline opportunities
• Build pipeline that closes – Partner with Account Executives to drive revenue
• Sharpen your craft daily – Continuously improve using proven sales methodologies

🔥 What We’re Looking For

We don’t hire based on background - we hire based on potential.

• Relentless drive – You’re competitive, resilient, and motivated to win
• Curiosity & initiative – You think beyond the script and solve problems creatively
• Coachability – You actively seek feedback and apply it fast
• Strong communication – You can build trust and articulate value quickly
• Serious ambition – You want rapid progression into closing roles

📈 Why This Role Stands Out

• Clear path to promotion – High performers progress quickly into Account Executive roles
• World-class training – Learn the playbooks used by top SaaS sales teams
• Best-in-class tools – Salesforce, Outreach/Salesloft, Gong, and more
• Meaningful mission – Your work directly helps prevent global financial crime
• High-growth environment – Join a company scaling aggressively with real momentum

🎯 What You Get

• Equity - own a piece of what you’re building
• Unlimited holiday
• Annual learning budget
• Home office setup support
• Enhanced parental leave
• Private healthcare (BUPA) including pre-existing conditions
• Pension via The People’s Pension

As the Marketing Operations Specialist, you are the engine room of our Marketing GTM machine. While you will support the Manager, Marketing Operations design the blueprint, you are also the builder and the guardian of the systems. You will be responsible for the "day-to-day" excellence of our Martech stack; ensuring data flows seamlessly between marketing platforms and Salesforce, building the workflows that power our campaigns, and turning raw data into the dashboards that drive executive decisions.

This is a role for a technical executor who loves "the plumbing" and takes pride in a perfectly clean CRM and a flawlessly executed campaign launch.

What You Will Be Doing

1. System Administration & Integration Health

• HubSpot <> SFDC Sync: Own the day-to-day health of the HubSpot-Salesforce integration. You will monitor sync errors, map new fields, and ensure that data integrity is maintained across both platforms.
• Tech Stack Maintenance: Assist in the administration of our leading tech stack, including Qualified, LeanData, and Demandbase, ensuring users are provisioned and tools are firing correctly.

2. Campaign Operations & Data Management

• The Campaign Launchpad: Act as the primary technical resource for campaign execution. You will support the marketing team with the "back-end" of marketing initiatives i.e. the underlying automation that ensures every click is tracked and every lead is routed.
• The Post-Event Engine: Own the end-to-end data process for offline events (trade shows, conferences etc). This includes cleaning lead lists, enriching data via Clay, uploading to HubSpot, and triggering the correct follow-up processes.
• Data Hygiene: Run regular audits to deduplicate records, fix formatting issues, and ensure our ICP (Ideal Customer Profile) attributes are accurately captured.

3. Reporting & Insight Delivery

• Dashboard Construction: Build and maintain reports in HubSpot, Salesforce and Looker to track MQLs, SQLs, and conversion rates.
• Attribution Support: Work within Dreamdata to ensure all touchpoints are being tracked correctly to ensure we have full funnel attribution reporting.
• Performance Monitoring: Provide weekly updates on campaign performance, highlighting bottlenecks in the lead funnel.

4. Workflow & Process Automation

• Automation Build: Build and test complex workflows in HubSpot for lead scoring, automated nurturing, and internal notifications.
• Process Documentation: Keep our "GTM Playbook" up to date by documenting every workflow and system change you implement.

What You Bring to the Team

• Experience: 2–4 years of hands-on experience in Marketing or Revenue Operations within a B2B SaaS environment.
• The HubSpot/SFDC Specialist: You have deep experience in HubSpot (Marketing Hub) and Salesforce. You know how to build a report, map a custom object, and troubleshoot a sync error in your sleep.
• Data Obsessive: You are highly proficient in Excel/Google Sheets. You find satisfaction in a clean CSV and have a "measure twice, cut once" mentality.
• Tool Curious: While you are a HubSpot expert, you are eager to learn and master other Martech tools like Clay, LeanData, and Dreamdata.
• Agility: You can pivot from a technical deep-dive into a Salesforce mapping issue to the rapid execution of a post-event lead upload.

Why this role?

You will be working under a strategic leader in a "future-stack" environment. You won't just be doing traditional Ops; you will be learning how to use AI (Gemini/Claude) and Clay to automate the boring parts of your job, giving you more time to build sophisticated GTM motions.

What’s in it for you?

• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical 
• Budget to set up your home office upon joining
• Annual learning budget to drive your performance and career development
• Meal Vouchers 35 RON/ Day 
• Access to an Employee Assistance Programme (Atlas) 
• Medical Insurance 
• 7Card Subscription (upon request)

The Role

We are looking for a Senior Partner Solution Consultant to join our Solution Consulting organization. This is a pivotal role designed to sit at the intersection of technical innovation and commercial growth.

While reporting into Solution Consulting, your primary mission is to enable new paths to market by co-developing and co-selling with our strategic partners. You won't just be "demoing" our product; you will be architecting how ComplyAdvantage integrates into the platforms of Global Systems Integrators (GSIs), Fintechs, and Software Partners. You will be the technical "brain" behind our joint-value propositions, ensuring that when we partner, we build solutions that are scalable, technically sound, and commercially irresistible.

Responsibilities

• Technical Alliances & Co-Development: Work alongside GSI and Platform partners to design "Powered-by" or "Integrated-with" solutions. You will map our API capabilities to the partner’s ecosystem to create unique, repeatable service offerings.
• Joint Go-To-Market (GTM) Support: Partner with the GSI and Partner Account Managers to provide technical leadership during the co-selling process. You will lead technical workshops, proof-of-concepts (POCs), and architecture reviews for high-stakes, multi-party deals.
• Partner Enablement: Act as the lead technical educator for partner architects and consultants. You will ensure they are experts in ComplyAdvantage’s data structures and AI-driven detection, enabling them to advocate for us within multi-million dollar transformation projects.
• Solution Blueprinting: Create reusable technical assets, such as reference architectures, integration guides, and "Solution Blueprints" that simplify how partners deploy ComplyAdvantage for end-clients.
• Feedback Loop: Serve as the technical voice of the partner ecosystem back to our Product and Engineering teams. You will identify gaps in our APIs or data delivery that, if solved, would unlock new partner-driven revenue streams.
• Technical Governance: Ensure that integrations built by partners meet ComplyAdvantage’s standards for performance, security, and scalability.

About You

• The "Architect" Mindset: 5+ years of experience in Solution Consulting, Sales Engineering, or Technical Alliances. You have a knack for looking at two disparate systems and envisioning the bridge that connects them.
• API & Data Fluency: You are deeply comfortable with RESTful APIs, JSON, and complex data environments. You can explain the nuances of data ingestion and risk scoring to both developers and C-suite stakeholders.
• Commercial Acumen: You understand that great tech only matters if it sells. You can align technical architecture with business outcomes like "reduced false positives" or "faster client onboarding."
• Collaborative Navigator: You enjoy working across teams (Sales, Product, and Partnerships) and can manage the technical expectations of large organizations like Deloitte, PwC, Sutherland or major Banking-as-a-Service (BaaS) providers.
• Self-Starter: You are excited by the prospect of building a new function. You don't need a playbook; you’re here to help write it.
• Domain Knowledge: Previous experience in AML, KYC, Fintech, or Fraud is a significant advantage.

What’s in it for you?

• Equity: We want you to have a stake in the future we are building.
• Unlimited Time Off: We focus on performance and well-being, not just hours logged.
• Hybrid Working: Strike the balance that works for you and your team.
• Professional Growth: Annual learning budget to drive your performance and career development.
• Comprehensive Benefits: High-tier Medical, Dental, and Vision contributions, plus Life Insurance and pre-tax transit benefits.

We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager, you will 

• Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond 
• Be the dedicated contact and own the overall relationship with your clients 
• Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
• Play a primary role in shaping the product roadmap based on customer feedback
• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

As a Customer Success Manager, you will 

• Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
• Ideally have 2-4 years in a similar role, with proven experience working with mid-market accounts in a B2B environment 
• Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions
• Be a proactive self-starter that is self-directed and able to solve problems and execute independently
• Have strong process management skills, you will be able to manage a varied workload with multiple deadlines 
• Possess strong relationship management skills and the ability to coordinate across teams and build consensus
• Ideally have previous project management experience and have worked in a start-up previously

What’s in it for you?

• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy to promote work-life balance and well-being
• Annual learning budget to support professional growth
• Budget to set up your home office upon joining 
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA, including pre-existing conditions
• Pension contribution through The People's Pension

Manager, Revenue Operations Strategy is a pivotal role, ensuring the efficiency and alignment of our GTM processes, systems, and data across Sales, Marketing, and Customer Success. This role is a combination of hands-on technical execution, people management, and strategic partnership with mid-level GTM leadership.

What you will be doing:

1.  Cross-Functional Alignment & Project Management

• Serve as the RevOps point of contact for mid-level managers in Sales, Marketing, and Customer Success to define requirements and deliver solutions.
• Lead complex, cross-functional projects (e.g., territory planning, sales compensation design, new product launches) from scope definition through implementation and post-launch analysis.

2. Data, Reporting, and Forecasting

• Oversee the data governance framework to ensure high data quality, accuracy, and consistency across all revenue systems.
• Build the annual revenue model using available resources to ensure the accuracy of the model.
• Work with leadership to develop and maintain standardized, executive-level reporting and dashboards that provide actionable insights into pipeline health, forecasting accuracy, and GTM performance.
• Contribute to the weekly and quarterly revenue forecasting process by providing data-backed analysis and flagging potential risks or opportunities.

3. Team Leadership & Development

• Manage, coach, and mentor the RevOps Analysts, conducting regular 1:1s, performance reviews, and professional development planning.
• Delegate and manage the team workload, prioritising incoming requests, projects, and daily administrative tasks to ensure timely and effective delivery against business objectives.
• Build a culture of data integrity, process adherence, and continuous improvement within the RevOps team.

Required Skills & Qualifications:

• Experience: 3-5+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a related analytical/systems role, including at least 1 year of team lead or senior-level project leadership experience.
• Technical Mastery: Advanced proficiency with Salesforce CRM (Admin Certification highly desirable) and deep experience managing a GTM tech stack (e.g., HubSpot, Outreach, Tableau, etc.).
• Analytical Abilities: Proven ability to translate complex data sets and business requirements into clear process designs, reports, and dashboards.
• Leadership: Demonstrated experience coaching junior team members and managing their workload and performance.
• Communication: Exceptional written and verbal communication skills, with the ability to articulate technical concepts and business implications to both technical teams and executive stakeholders.

What’s in it for you?

• Equity participation in our innovative mission to combat financial crime
• Unlimited Time Off Policy to promote work-life balance and well-being
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• Opportunities for collaboration and career development with smart, like-minded professionals
• Annual learning budget to support professional growth
• A home office budget to support working from home
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA, including pre-existing conditions
• Pension contribution through The People's Pension

ComplyAdvantage is currently hiring for a Digital Customer Success Associate to join our Customer Success team. This position will sit remote out of Costa Rica.

What you will be doing:

You'll be charged with helping retain and grow a large portfolio of customers through a data-driven, tech-led approach. You will function as an executor of one-to-many communications, leveraging AI and automation to drive value at scale, while also stepping in for short, high-impact 1:1 sessions at critical inflection points in the customer’s journey (e.g., unlocking growth potential, mitigating churn risk). You will help our customers get the best results by balancing automated campaigns with precise, targeted human intervention when it matters most. You will work alongside senior CS, CX and CS-Ops leaders to help you master the art of Digital Customer Success.

As a Digital Customer Success Associate, you will:

• Own a large portfolio of customers, managing omni-channel campaigns via Gainsight and Pendo to improve success, adoption metrics, and retention.
• Drive customer retention and growth of your customer portfolio
• Utilise various tools to automate, manage, and track the success of various campaigns
• Monitor, identify and act on specific customer signals (e.g. usage drop, usage growth)  to deliver targeted 1:1 consultations
• Leverage data to find new opportunities to implement and prioritise projects and campaigns which help drive awareness, time to value, and retention
• Collaborate closely with CSMs, CS Ops, Product & Engineering Teams & Commercial Sales Organisation to align on analysing and improving customer health, whilst ensuring the business goals are being met through ongoing campaigns
• Support/drive new feature rollouts to the customer portfolio, including running potential cross-customer webinars 
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers
• Develop a deep understanding of ComplyAdvantage’s technology to help deliver training and best practice presentations, webinars and office hours

As a Digital Customer Success Associate, you will have:

• Strong team spirit and able to coordinate across teams and build consensus
• A technical curiosity - you may only be mildly familiar with APIs, and MCPs but you have a desire to learn how these things work
• Strong process and project management skills, won't drop any balls!
• Excellent communication skills with experience in writing and presenting educational content to customers
• A data-first mindset, enabling data-driven decision making, and the ability to uncover insights and trends in customer data
• This position requires a B2 (Upper Intermediate) level of English proficiency as the candidate will interact daily with North American clients and documentation.

Nice to haves:

• Experience in a B2B SaaS or FinTech/RegTech environment.
• Experience using AI to build automations
• Experience with Customer Success Software (e.g. Gainsight, Pendo)
• Experience working with business intelligence platforms (e.g. Tableau, Looker)
• Experience working with APIs and Postman