The Role:

Fueled by our customer and business growth, we’re seeking a strong Customer Success Managers (CSMs) or Customer Success Associate Director (CSAD) specializing in Search Advertising to plan strategies and manage advertising campaigns for our enterprise clients.

The goal of CSMs / CSADs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.

This is a remote role in the U.S. with a strong preference given to candidates in the Chicago, IL area.

What You’ll Do:

• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
• Develop competitive strategies that align with client goals, considering the strengths of the retailer, how search will integrate with other channels, and the impact to the overall business. 
• Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
• Analyze campaign performance data to identify trends, insights, and actionable recommendations.
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
• Collaborate with our internal teams to shape new features

What You’ll Bring:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience 
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or experience at a large enterprise brand
• Experience managing Amazon search marketing budgets in the multi-million dollar range 
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written

• Track record of retaining and renewing Enterprise customers in the SaaS space. 

Compensation and Benefits: 

The typical base pay range for this role across the US is USD: $120,600 - $147,800/per year.    

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance 
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year, and unlimited PTO

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ!

The Role:

We are currently seeking a strong Senior Enterprise Account Executive to join our growing Sales team.  

The Sales team is responsible for identifying new opportunities within our customer base, and employing proven sales processes that build business value, evangelize our platform, drive up-sell/cross-sell, and meet/exceed revenue targets.  

You’ll gain a deep understanding of CommerceIQ's product solutions and how our ecommerce optimization platform supports industry leaders to grow online sales by leveraging the power of insights and automation. In this position you will be joining a team that is achieving 100%+ yr/yr growth while solidifying the preeminent position in the category that we are creating!

A background in enterprise B2B SaaS and expertise with value-based selling techniques and methodologies is required.

What You'll Do:

• Develop relationships and land new sales with Enterprise Accounts in the retail e-commerce space 
• Hunt for new opportunities within our target market and employ a proven sales process that build business value
• Evangelize our platform and drive up-sells and cross-sells
• Successfully connect with, and sell to, multiple levels within an organization
• Generate pipeline that leads to closed revenue and quota attainment
• Sell on value and ROI versus technical functionality
• Own the client relationship throughout the sales process
• Create demand by uncovering business problems and matching them to our platform solution
• Work collaboratively with key internal stakeholders to understand the selling-points of new products and provide feedback to the product team on the market response to them
• Focus on moving the needle with respect to the client’s KPIs and showcase the value of the CommerceIQ platform through personalized presentations, demonstrations, and business case development

What You'll Bring:

• 6+ years of Sales experience with a track record of success selling SaaS + services to Enterprise businesses
• Deep understanding of the way ecommerce businesses operate (specifically large Enterprise CPGs), and the priorities that drive decisions from the C-level 
• Proven success in managing relationships, from Power User up to C-level, within large enterprise organizations with many stakeholders
• Track record and expertise in selling in the Amazon or ecommerce ecosystem
• Record of selling 250K+ deals through strong Business Case and/or Challenger Selling methods
• Comfortable in a fast-paced, start-up sales environment with a consistent record of beating quota
• Experience developing proposals, business cases, and other content
• Ability to learn complex business concepts very quickly, define problems accurately while paying attention to detail in the solution
• Ability to develop relationships with clients and internal teams built on trust and credibility
• Exceptional written and oral communications skills, with a strong emphasis on active listening
• Self-driven, motivated and result-oriented
• Experience selling into Head of Ecommerce or Marketing Leaders at consumer product manufacturers is highly preferred
• Exhibit and value all of our leadership principles, such as being Customer Obsessed, Taking Ownership and Driving Results, and Thinking Big

Benefits & Perks: 

• Highly competitive pay, benefits, and early stage stock options
• Unlimited PTO, ten designated holidays, and four quarterly recharge days
• Work from home benefits including flex WFH hours and home office set-up reimbursement
• Monthly cell phone, internet, and gym/fitness reimbursement
• Comprehensive health, dental, vision, and life insurance benefits
• 401K plan, FSA, and HSA programs
• Long-term and short-term disability

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

The Role:

Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Retail Media Search Advertising to manage and execute advertising campaigns for our enterprise clients.

The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.

This is a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area.

What You’ll Do:

• Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
• Analyze campaign performance data to identify trends, insights, and actionable recommendations.
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
• Collaborate with our internal teams to shape new features

What You’ll Bring:

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field

• • 5+ total years of professional work experience 
  • 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
  • Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
  • Experience managing Amazon search marketing budgets in the multi-million dollar range 
  • Well versed in Bid and Budget management, content optimization, and promotion planning
  • An analytical approach to problem-solving with advanced Excel skills
  • Project management experience and ability to anticipate and mitigate risks
  • Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
  • Excellent presentation and communication skills including both oral and written

Compensation and Benefits: 

The typical base pay range for this role across the US is USD: $120,600 - $140,000/per year. This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance 
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 13 paid company holidays in the 2026 calendar year and unlimited PTO

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

The Role:

Fueled by our customer and business growth, we’re looking for a Customer Success Manager, Advertising (DSP) to run and grow relationships with our customers, ensuring they are successfully adopting the product. Specifically, this role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD). 

The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform. 

What You'll Do:

• Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk.
• Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns
• Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients
• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
• Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers
• Perform deep data analysis to answer the client’s strategic questions, and drive action
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Collaborate with our internal teams to shape new features
• Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

What You'll Bring:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field
• 5+ total years of professional work experience 
• 3+ years experience running paid media, specifically managing Amazon DSP campaigns, in a consulting/agency role or for a large brand.
• Experience managing Amazon DSP campaigns and using Amazon Marketing Cloud (AMC) to perform campaign analysis. Experience on other advertising platforms such as Amazon Sponsored Ads, Walmart DSP, and The Trade Desk is a plus.
• Experience managing display (Amazon DSP) marketing budgets in the multi-million dollar range 
• Ability to deliver compelling presentations tailored to executive level audiences, effectively communicating complex concepts and strategic insights with clarity and confidence
• Well versed in bid and budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space.

Benefits & Perks: 

The typical base pay range for this role across the US is USD: $120,600 - $147,800/per year. This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance 
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 13 paid company holidays in the 2026 calendar year and unlimited PTO

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

The Role:

As a Customer Success Manager, you will be a customer-facing consultative partner who blends commercial expertise with technical proficiency to accelerate value realization and drive adoption of the CommerceIQ platform. This role integrates elements of account management, solution consulting,, and product enablement, with a strong focus on technical discovery, platform configuration, and embedding CommerceIQ into customers’ commercial and operational workflows. You will guide customers in leveraging CommerceIQ’s AI capabilities to unlock insights, automate actions, and drive scalable outcomes. Acting as a strategic advisor, you will translate client goals into measurable, repeatable use cases and operationalize them as platform workflows—helping customers streamline decision-making, drive business outcomes, and maximize the value of their investment in CommerceIQ. 

This is a high-impact role for professionals who thrive at the intersection of technology and business, with the ability to both configure solutions and guide customers through the change management and operational integration required to achieve sustained success.

Location / Travel:

This position is a remote position to be based from the New York tri-state area or Chicago.We are not currently accepting applications based outside of these markets.

 What You'll Do:

• Ensure we drive value to customers and grow CIQ's strategic engagement with the Customer
• Lead technical discovery processes to understand data flows, integration requirements, and operational needs, translating these into effective product configurations and workflows.
• Act as a platform subject matter expert, providing support for complex inquiries (level 200–300) and hands-on configuration of key features and modules.
• Provide consultation on best practices for utilizing CommerceIQ data models and dashboards, guiding customers in interpreting platform insights to inform strategic commercial decisions.
• Partner closely with customer contacts and internal technical teams (Product, Engineering) to understand customer concerns and issues, and identify trends and priorities for unlocking best in class enablement.
• Help customers harness CommerceIQ’s AI capabilities to drive efficiency, improve execution, and scale their retail media and ecommerce strategies.
• Serve as an internal ecommerce expert for strategy and product development AI initiatives.
• Collaborate with internal teams (Customer Success, Onboarding, Product, Insights) to operationalize workflows that contribute to measurable business outcomes.
• Configure key components of the platform to support adoption and value delivery, including:
• Data ingestion, metric creation, report and dashboard setup, basic context engineering and
  AI agent setup
• Deliver customized, persona-specific onboarding and enablement sessions for diverse set of commercial and operational teams

What You'll Bring:

Education:

• Bachelor’s degree required; advanced degree is a plus

Technical & Consulting Skills:

• 4-8 years of experience in solution consulting, technical account management within a SaaS/analytics environment ordeep sales and planning in retail or CPG , leveraging SaaS/ analytics platforms is required. 
• Proficiency in navigating and configuring enterprise platforms, ideally with exposure to, eCommerce analytics, pricing systems, or CPG/retail data workflows.
• Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform.
• Ability to design and deliver impactful, customer-specific training programs and documentation.
• Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools (e.g., Looker, Tableau) is a plus.
• Experience working with AI-driven platforms or products, including the ability to translate AI capabilities into actionable customer use cases and measurable business outcomes.

Customer Engagement Skills

• Comfort engaging with both technical and business stakeholders to align platform usage with commercial objectives.
• Strong strategic thinking and problem-solving skills, with the ability to translate customer needs into actionable strategies
• Exceptional ability to build trusted, consultative relationships with senior business and technical stakeholders.
• Strong commercial acumen and understanding of operational workflows within CPG, retail, or eCommerce environments.
• Excellent communication and storytelling skills, with the ability to translate technical concepts into actionable business value.
• Experience in driving adoption and change management across cross-functional customer teams.
• A proactive, outcome-oriented mindset, focused on enabling customer success and value realization at scale.

Compensation and Benefits: 

The typical base pay range for this role across the US is USD: $120,000 - $150,000/per year. In addition to salary, there is a 15% annual bonus, along with an equity package provided as high potential pre-IPO stock options.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance 
• Life insurance
• Paid parental leave
• Monthly reimbursements for wellness, phone, and internet
• 10+ paid company holidays in each calendar year and unlimited PTO

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ!