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CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
|
2,200+
Customers
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10 of Top 12
CPG Companies
|
900+
Retailers Connected
|
$200M+
Raised
|
Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.
The Role:
As a Customer Success Manager, you will be a customer-facing consultative partner who blends commercial expertise with technical proficiency to accelerate value realization and drive adoption of the CommerceIQ platform. This role integrates elements of account management, solution consulting,, and product enablement, with a strong focus on technical discovery, platform configuration, and embedding CommerceIQ into customers’ commercial and operational workflows. You will guide customers in leveraging CommerceIQ’s AI capabilities to unlock insights, automate actions, and drive scalable outcomes. Acting as a strategic advisor, you will translate client goals into measurable, repeatable use cases and operationalize them as platform workflows—helping customers streamline decision-making, drive business outcomes, and maximize the value of their investment in CommerceIQ.
This is a high-impact role for professionals who thrive at the intersection of technology and business, with the ability to both configure solutions and guide customers through the change management and operational integration required to achieve sustained success.
Location / Travel:
This position is a remote position to be based from the New York tri-state area or Chicago.We are not currently accepting applications based outside of these markets.
What You'll Do:
What You'll Bring:
Education:
Technical & Consulting Skills:
Compensation and Benefits:
The typical base pay range for this role across the US is USD: $120,000 - $150,000/per year. In addition to salary, there is a 15% annual bonus, along with an equity package provided as high potential pre-IPO stock options.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:
Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
Ready to apply?
Apply to CommerceIQShare this job
CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
|
2,200+
Customers
|
10 of Top 12
CPG Companies
|
900+
Retailers Connected
|
$200M+
Raised
|
Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.
Customer Success Specialist Profile:
Fueled by our customers and business growth, we’re looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.
In this role you will:
Preferred Qualities or Experience:
Nice to have:
Personal Traits:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
Ready to apply?
Apply to CommerceIQCookies & analytics
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