Coalition, Inc.
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Customer Success Coordinator
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
This is a remote opportunity that can be based anywhere in the United States. This role will be supporting our clients in the Northeast and all candidates must be able to work Eastern time business hours.
Responsibilities
- Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, insurance, security and claims teams
- Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
- Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
- Performing administrative insurance functions to keep our growth engine humming
- Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Skills and Qualifications
- 1+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment
- Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential.
- Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate.
- Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
- Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome.
- Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
- Incredibly positive attitude. Attitude overcomes all!
Working Hours and Compensation
The role is classified as non-exempt under FLSA guidelines, which means you're eligible for overtime pay when working more than 40 hours in a week. You may also be eligible for meal and rest breaks under applicable state law. While occasional overtime may be needed, you'll always be compensated fairly for your time and effort.
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this non-exempt position ranges from $21.63–$26.44 per hour (approximately $45,000 - $55,000 annually), depending on location and experience. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Assistant General Counsel, Security Services
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are seeking a motivated and experienced Assistant General Counsel to join our Legal team, to help support the growth of our business which exists at the intersection of the insurance and cybersecurity industries. This individual will be primarily responsible for supporting Coalition’s Security Team, which includes the Wirespeed services and our Incident Response services, in addition to assisting with general corporate and contracting matters.
A successful candidate must have outstanding communication skills, experience managing multiple priorities, a strong sense of collaboration and teamwork, and can anticipate and deliver on the needs of a fast-paced and innovative business. In this role, you will advise on the design, launch, commercialization, and ongoing operation of Coalition’s cybersecurity products and services, partnering closely with product, engineering, security, operations, compliance, and go-to-market teams. This individual must be adept at working in a remote environment.
Responsibilities
- Commercial & Vendor Contracts
- Draft, review, and negotiate a wide range of commercial agreements, including customer, vendor, technology, and partnership contracts.
- Develop and maintain contract templates, playbooks, and fallback positions to support scalable contracting.
- Product, Security, and Regulatory Support
- Advise on legal, regulatory, and compliance issues relating to Coalition’s cybersecurity products and services across the full product lifecycle, from ideation and design through launch, scale, and iteration.
- Partner with product, engineering, security, and operations teams early to identify and develop practical mitigations, including customer-facing disclosures, launch guardrails, and escalation paths.
- Marketing, Privacy, and IP
- Review and advise on marketing, advertising, and promotional materials, ensuring compliance with applicable laws, regulations, and brand guidelines.
- Collaborate with privacy and security stakeholders on data use, security, and confidentiality in commercial arrangements.
- Work with Marketing Counsel to protect and mitigate risk to Security’s IP portfolio, as needed.
- Governance, Policy, and Training
- Provide counsel and guidance to Coalition’s Security team and other internal stakeholders on legal, ethical, business conduct, and compliance matters.
- Contribute to the development and rollout of internal policies, playbooks, and training to support a strong culture of compliance.
- Cross-Functional Partnership
- Build strong relationships with stakeholders across the company and serve as a trusted advisor who delivers clear, practical, and business-focused advice.
- Provide critical support and guidance on special projects and strategic initiatives as needed.
Skills and Qualifications
- Education & Bar Admission
- JD from an ABA-accredited law school and admission to, and in good standing with, at least one US state bar (or equivalent qualification).
- Experience
- 8+ years of relevant legal experience at a leading law firm, in-house, or a combination of both, with a focus on commercial transactions and/or technology, insurance, or financial services.
- Demonstrated experience drafting and negotiating complex commercial agreements.
- Skills & Attributes
- Strong business judgment and ability to deliver practical, solutions-oriented advice in a fast-paced, high-growth environment.
- Excellent communication, drafting, and negotiation skills, with attention to detail and the ability to manage multiple priorities.
- Collaborative mindset and ability to work effectively across functions and time zones.
Bonus Points
- Experience in insurtech, cybersecurity, SaaS, or financial services, or with regulated products and services.
- Familiarity with privacy, data security, and/or marketing and advertising laws (e.g., CAN-SPAM, TCPA, UDAP, state insurance advertising rules).
- Prior in-house experience supporting growth-stage or technology-driven companies.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $190,000/year in our lowest geographic market up to $250,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Principal Software Engineer, Security
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
This role is a Principal-level individual contributor position embedded in the Security Engineering organization, focused on Wirespeed’s most complex detection and integration workflows. The Principal Software Engineer will own critical backend services and integrations end to end, from architecture and design through implementation, rollout, and ongoing quality. They will have broad autonomy to shape the technical direction of Wirespeed’s detection and enrichment stack and will serve as a technical multiplier for the broader engineering team.
Responsibilities
- Lead the design and implementation of core backend services and integrations that power Wirespeed’s detection and enrichment platform.
- Own high-impact integrations with key security tools (such as EDR, identity providers, and SIEMs) end to end, including reliability, performance, and long-term maintainability.
- Collaborate with detection engineering and security operations to translate detection strategies into robust, production-quality logic and pipelines.
- Set technical standards for code quality, testing, and observability, and drive consistent adoption through design and code reviews.
- Mentor and guide senior engineers, helping them navigate complex architectural decisions and develop scalable, secure solutions.
Skills and Qualifications
- Significant experience as a backend or platform engineer building distributed systems and cloud-based services in production.
- Strong proficiency with TypeScript/Node.js or a similar modern backend language and framework.
- Hands-on experience designing and maintaining integrations with third-party APIs or platforms; experience with security tools (EDR, identity, SIEM) is highly preferred.
- Solid understanding of security concepts and practices, with expertise in at least one of: endpoint detection and response, identity and access management, SIEM/log analytics, or detection engineering.
- Proven ability to design, deliver, and operate complex systems that handle high volumes of data, with strong reliability and observability.
- Demonstrated technical leadership, including influencing architecture, mentoring other engineers, and collaborating effectively across teams.
- Strong communication skills and a practical, outcome-oriented approach to problem solving.
- Experience in a cybersecurity, MDR, or related domain is a plus, but not strictly required if the candidate brings strong backend and integration depth and is eager to learn the security domain.
Compensation
As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.
In Alberta, British Columbia & Ontario the base salary for this position ranges from $225,000/year up to $275,000/year.
For all other locations, the base salary for this position ranges from $183,000/year up to $233,000/year.
Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Vacancy Status: This posting is for an existing vacancy.
Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.
Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.
Perks
- 100% medical, dental, and vision coverage
- Flexible PTO
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs like Headspace, Lumino, and more!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Principal Software Engineer, Security
Share this job
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
This role is a Principal-level individual contributor position embedded in the Security Engineering organization, focused on Wirespeed’s most complex detection and integration workflows. The Principal Software Engineer will own critical backend services and integrations end to end, from architecture and design through implementation, rollout, and ongoing quality. They will have broad autonomy to shape the technical direction of Wirespeed’s detection and enrichment stack and will serve as a technical multiplier for the broader engineering team.
Responsibilities
- Lead the design and implementation of core backend services and integrations that power Wirespeed’s detection and enrichment platform.
- Own high-impact integrations with key security tools (such as EDR, identity providers, and SIEMs) end to end, including reliability, performance, and long-term maintainability.
- Collaborate with detection engineering and security operations to translate detection strategies into robust, production-quality logic and pipelines.
- Set technical standards for code quality, testing, and observability, and drive consistent adoption through design and code reviews.
- Mentor and guide senior engineers, helping them navigate complex architectural decisions and develop scalable, secure solutions.
Skills and Qualifications
- Significant experience as a backend or platform engineer building distributed systems and cloud-based services in production.
- Strong proficiency with TypeScript/Node.js or a similar modern backend language and framework.
- Hands-on experience designing and maintaining integrations with third-party APIs or platforms; experience with security tools (EDR, identity, SIEM) is highly preferred.
- Solid understanding of security concepts and practices, with expertise in at least one of: endpoint detection and response, identity and access management, SIEM/log analytics, or detection engineering.
- Proven ability to design, deliver, and operate complex systems that handle high volumes of data, with strong reliability and observability.
- Demonstrated technical leadership, including influencing architecture, mentoring other engineers, and collaborating effectively across teams.
- Strong communication skills and a practical, outcome-oriented approach to problem solving.
- Experience in a cybersecurity, MDR, or related domain is a plus, but not strictly required if the candidate brings strong backend and integration depth and is eager to learn the security domain.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $200,000/year in our lowest geographic market up to $260,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Senior Software Engineer, AI Platform & Agents
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are hiring a Senior Software Engineer to lead the development of our internal AI platform and orchestration components, helping us accelerate the deployment of intelligent Agents and RAG pipelines across the organization. You will own the core infrastructure and SDKs that bridge the gap between raw LLM capabilities and production-grade applications, turning complex AI research and data into seamless, scalable tools for our engineering teams. Your work will directly enable us to automate sophisticated workflows and deliver smarter, AI-driven products to our users.
You’ll be a key architect and builder of our internal AI platform, designing components that power various AI Agents and Retrieval-Augmented Generation (RAG) pipelines. You prioritize ensuring that complex logic branches and AI workflows are well-understood, tested, and focused on engineering excellence. You will build APIs and services that are highly intuitive to consume, ensuring our internal teams can seamlessly integrate AI capabilities into their workflows.
Responsibilities
- AI Platform Engineering: Build and maintain the core infrastructure, services, and SDKs that empower the rest of the company to leverage LLMs and Agentic workflows.
- Scientific Collaboration: Partner closely with Applied Scientists and Data Scientists to translate experimental models and research into scalable, production-grade AI services.
- Data Strategy: Work with Data Engineers to design robust data pipelines that feed into RAG systems, ensuring high-quality, real-time data retrieval for AI context.
- Internal Onboarding: Act as a technical consultant and facilitator for other engineering teams, helping them successfully onboard their specific AI use cases onto the platform.
- Design & Document: Design, document, and deploy public AI interfaces that provide an exceptional developer experience for internal users.
- Operational Excellence: Collaborate with Site Reliability Engineers (SRE) to deliver AI applications in a repeatable, stable, and highly efficient software development lifecycle.
- Quality Engineering: Develop comprehensive test cases for AI models and workflows, working with QE to ensure deterministic and reliable outcomes in a non-deterministic AI landscape.
Skills and Qualifications
- Core Development: Expert-level API and service development in Python (required) and/or Go. Experience with SQL, database management
- AI Architecture: Hands-on experience building RAG pipelines, managing vector databases, and orchestrating multi-agent systems.
- Cross-Functional Fluency: Proven ability to communicate technical requirements effectively across Data Science, Data Engineering, and Product domains.
- Cloud Native Principles: Deep understanding of production-tested principles including horizontal scaling, 12-factor application design, and security principles like OWASP.
- Observability: Experience monitoring AI performance and analyzing model/software errors using tools like Sentry, DataDog, or Jaeger.
- DevOps Tools: Proficiency in container-based development with Docker and source control via Git.
- Experience: At least 5+ years of hands-on software development experience—"It’s not the years, it’s the miles."
Bonus Points
- Experience with AI orchestration frameworks (e.g., LangChain, LangGraph, LlamaIndex, LiteLLM, or CrewAI).
- Production experience with distributed, event-driven, and message-driven architectures.
- Experience building self-service "Platform-as-a-Product" for internal developers.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $150,000.00/year in our lowest geographic market up to $200,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Senior Software Engineer, Scanning Engine
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are looking for a Senior Software Engineer to provide technical leadership on Coalition’s Scanning Engine & Data Collection team. This team is responsible for the distributed systems that continuously scan the internet and our customers’ environments to collect the security data that powers our cyber insurance underwriting and our attack surface management product, Coalition Control.
In this role, you will design, build, and operate large-scale cloud services that run internet-wide and customer-specific scans, ingest and normalize third-party threat intelligence, and surface high-quality findings into our underwriting, risk, and security workflows. You’ll work closely with other senior engineers, security, product, and data teams to evolve the architecture of our scanning platform, improve its performance and reliability, and help mentor engineers across a distributed team spanning the US, Canada, and EU.
Responsibilities
- Own end-to-end systems design for key components of the scanning engine, from initial design through implementation, deployment, and ongoing iteration
- Design and implement high-quality services in Python and Go that power our scanning workflows, ensuring code is maintainable, well-tested, and observable.
- Improve performance, scalability, and reliability of the scanning engine, optimizing for large-scale, distributed scanning workloads and strict SLAs.
- Partner with security, product, and data teams to translate detection and scanning requirements into robust, production-ready systems and APIs.
- Drive technical excellence and standards in the scanning engine codebase, including code review rigor, design documentation, and best practices for secure coding.
- Contribute to architecture and roadmap decisions for the scanning platform, evaluating tradeoffs and proposing solutions that balance speed, quality, and risk.
- Diagnose and resolve complex production issues related to scanning performance, accuracy, and stability, collaborating with SRE/Infra teams where needed.
- Mentor and support other engineers on the team through design feedback, pairing, and knowledge sharing around systems design and scanning domain concepts.
Skills and Qualifications
- Strong experience as a Senior Software Engineer (or equivalent) working on backend or systems-level services.
- Proficiency in at least one of Python or Go, with the ability and willingness to work in both languages over time.
- Demonstrated experience with systems design for distributed or high-availability services, including clear understanding of scalability, reliability, and observability.
- Hands-on experience building or maintaining scanning, detection, or similar engine-like systems (e.g., vulnerability scanning, security scanning, data processing pipelines, or similar high-throughput engines).
- Strong software engineering fundamentals: data structures, algorithms, concurrency, and performance optimization.
- Experience working in a cloud-native environment (e.g., microservices, containers, CI/CD, monitoring, logging).
- Ability to collaborate effectively across teams, including product, security, and platform/infra, and communicate tradeoffs clearly to technical and non-technical stakeholders.
- Proven track record of owning projects end-to-end, from problem definition and design through implementation, rollout, and iteration.
- Comfort operating in a fast-paced, evolving environment, making pragmatic technical decisions while maintaining quality and security.
- Experience with code quality practices (testing, static analysis, code reviews) and building maintainable systems.
Bonus Points
- Cyber security domain knowledge in scanning through endpoints.
Compensation
As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.
In Alberta, British Columbia & Ontario the base salary for this position ranges from $175,000/year up to $200,000/year.
For all other locations, the base salary for this position ranges from $145,000/year up to $190,000/year.
Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Vacancy Status: This posting is for an existing vacancy.
Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.
Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.
Perks
- 100% medical, dental, and vision coverage
- Flexible PTO
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs like Headspace, Lumino, and more!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Senior Software Engineer, Scanning Engine
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are looking for a Senior Software Engineer to provide technical leadership on Coalition’s Scanning Engine & Data Collection team. This team is responsible for the distributed systems that continuously scan the internet and our customers’ environments to collect the security data that powers our cyber insurance underwriting and our attack surface management product, Coalition Control.
In this role, you will design, build, and operate large-scale cloud services that run internet-wide and customer-specific scans, ingest and normalize third-party threat intelligence, and surface high-quality findings into our underwriting, risk, and security workflows. You’ll work closely with other senior engineers, security, product, and data teams to evolve the architecture of our scanning platform, improve its performance and reliability, and help mentor engineers across a distributed team spanning the US, Canada, and EU.
Responsibilities
- Own end-to-end systems design for key components of the scanning engine, from initial design through implementation, deployment, and ongoing iteration
- Design and implement high-quality services in Python and Go that power our scanning workflows, ensuring code is maintainable, well-tested, and observable.
- Improve performance, scalability, and reliability of the scanning engine, optimizing for large-scale, distributed scanning workloads and strict SLAs.
- Partner with security, product, and data teams to translate detection and scanning requirements into robust, production-ready systems and APIs.
- Drive technical excellence and standards in the scanning engine codebase, including code review rigor, design documentation, and best practices for secure coding.
- Contribute to architecture and roadmap decisions for the scanning platform, evaluating tradeoffs and proposing solutions that balance speed, quality, and risk.
- Diagnose and resolve complex production issues related to scanning performance, accuracy, and stability, collaborating with SRE/Infra teams where needed.
- Mentor and support other engineers on the team through design feedback, pairing, and knowledge sharing around systems design and scanning domain concepts.
Skills and Qualifications
- Strong experience as a Senior Software Engineer (or equivalent) working on backend or systems-level services.
- Proficiency in at least one of Python or Go, with the ability and willingness to work in both languages over time.
- Demonstrated experience with systems design for distributed or high-availability services, including clear understanding of scalability, reliability, and observability.
- Hands-on experience building or maintaining scanning, detection, or similar engine-like systems (e.g., vulnerability scanning, security scanning, data processing pipelines, or similar high-throughput engines).
- Strong software engineering fundamentals: data structures, algorithms, concurrency, and performance optimization.
- Experience working in a cloud-native environment (e.g., microservices, containers, CI/CD, monitoring, logging).
- Ability to collaborate effectively across teams, including product, security, and platform/infra, and communicate tradeoffs clearly to technical and non-technical stakeholders.
- Proven track record of owning projects end-to-end, from problem definition and design through implementation, rollout, and iteration.
- Comfort operating in a fast-paced, evolving environment, making pragmatic technical decisions while maintaining quality and security.
- Experience with code quality practices (testing, static analysis, code reviews) and building maintainable systems.
Bonus Points
- Cyber security domain knowledge in scanning through endpoints.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $150,000/year in our lowest geographic market up to $215,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Staff Site Reliability Engineer
Share this job
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are looking for a Staff Site Reliability Engineer to lead AI enablement across our engineering organization. As AI-assisted development reshapes how software gets built, a new platform layer is emerging underneath — one that requires guardrails, quality gates, security standards, and tooling infrastructure to ensure AI-generated output is reliable, secure, and production-worthy. This role owns that layer.
This role blends building and buying — you'll design and develop custom tools and frameworks where the market doesn't meet our needs, while continuously evaluating the evolving landscape to ensure we're leveraging the best solutions available. We aim to be on the cutting edge, not the bleeding edge — investing deliberately in what delivers real value and staying ready to pivot when the market shifts meaningfully.
You will define and drive the strategy for embedding AI-native tools and practices into the software development lifecycle — from AI-assisted code review and developer workflow automation to establishing security standards for emerging frameworks like MCP. You'll own AI tooling standards for the engineering org, evaluate and adopt the best platforms, use data to measure impact and prioritize where to invest next, and partner with teams to automate repetitive workflows using agentic tools. This is a visible, high-influence role — you'll run lunch-and-learns, shape best practices, and be the go-to voice for how we leverage AI to multiply engineering output while keeping the foundations trustworthy.
This role sits within our Platform SRE team, and you'll participate in the team's ad-hoc support rotation, providing infrastructure guidance and troubleshooting for engineering teams. This means you bring deep SRE fundamentals — AWS, Terraform, production operations — alongside your AI enablement focus.
Responsibilities
- 8–10+ years of experience in SRE, DevOps, Cloud Engineering, Platform Engineering, or Software Development roles
- Hands-on experience with AI-assisted development tools such as Cursor, GitHub Copilot, or similar
- Experience building AI/LLM-powered developer tools or integrations
- Demonstrated ability to drive org-wide tooling adoption, including change management, training, and measuring outcomes
- Proficiency in prompt engineering techniques
- Proficiency in Go or Python, with experience building production-grade automation, tooling, or libraries
- Hands-on experience operating production environments in AWS
- Strong experience with Terraform
- Experience with container orchestration platforms like ECS or Kubernetes
- Familiarity with CI/CD tools such as GitHub Actions
- Solid understanding of observability practices including system metrics, distributed tracing, and SLOs. Datadog is a plus.
- Exceptional communication and presentation skills, both written and verbal
Skills and Qualifications
- AI Enablement Strategy: Define and own the standards and best practices for AI-assisted development across the engineering organization, from tool selection to workflow integration.
- Tooling Development: Evaluate, build, or adopt AI-powered tools that improve code quality, catch vulnerabilities earlier in the development process, and reduce review cycle times — whether that means evolving internal solutions or identifying and integrating third-party platforms.
- Adoption & Advocacy: Partner with engineering teams to understand what's impacting their AI tool adoption, guide them through improvements, and lead org-wide enablement efforts such as lunch-and-learns, workshops, and documentation.
- Measuring Impact: Establish metrics and feedback loops to quantify the impact of AI tooling on developer productivity, code quality, and delivery speed.
- Infrastructure Automation: Contribute to the design and scaling of production environments using AWS and Terraform when on rotation or as needs arise.
- Mentorship & Standards: Mentor engineers across the team, uphold high infrastructure quality, and actively shape the best practices and standards used by the organization.
- On-Call: Participate in a low-volume on-call rotation.
Bonus Points
- Experience troubleshooting complex distributed systems in a high-traffic production environment.
- Exposure to event streaming systems such as Kafka or Kinesis.
- Experience building Internal Developer Platforms (IDP) or designing self-service infrastructure workflows.
- Familiarity with systems security, compliance requirements, or infrastructure hardening.
- Experience with agentic AI workflows, MCP frameworks, or AI-powered automation beyond code generation.
- Track record of leading incident response or driving post-incident review processes.
Compensation
As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.
In Alberta, British Columbia & Ontario the base salary for this position ranges from $180,400/year up to $230,400/year.
For all other locations, the base salary for this position ranges from $153,400/year up to $203,400/year.
Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Vacancy Status: This posting is for an existing vacancy.
Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.
Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.
Perks
- 100% medical, dental, and vision coverage
- Flexible PTO
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs like Headspace, Lumino, and more!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Staff Site Reliability Engineer
Share this job
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are looking for a Staff Site Reliability Engineer to lead AI enablement across our engineering organization. As AI-assisted development reshapes how software gets built, a new platform layer is emerging underneath — one that requires guardrails, quality gates, security standards, and tooling infrastructure to ensure AI-generated output is reliable, secure, and production-worthy. This role owns that layer.
This role blends building and buying — you'll design and develop custom tools and frameworks where the market doesn't meet our needs, while continuously evaluating the evolving landscape to ensure we're leveraging the best solutions available. We aim to be on the cutting edge, not the bleeding edge — investing deliberately in what delivers real value and staying ready to pivot when the market shifts meaningfully.
You will define and drive the strategy for embedding AI-native tools and practices into the software development lifecycle — from AI-assisted code review and developer workflow automation to establishing security standards for emerging frameworks like MCP. You'll own AI tooling standards for the engineering org, evaluate and adopt the best platforms, use data to measure impact and prioritize where to invest next, and partner with teams to automate repetitive workflows using agentic tools. This is a visible, high-influence role — you'll run lunch-and-learns, shape best practices, and be the go-to voice for how we leverage AI to multiply engineering output while keeping the foundations trustworthy.
This role sits within our Platform SRE team, and you'll participate in the team's ad-hoc support rotation, providing infrastructure guidance and troubleshooting for engineering teams. This means you bring deep SRE fundamentals — AWS, Terraform, production operations — alongside your AI enablement focus.
Responsibilities
- 8–10+ years of experience in SRE, DevOps, Cloud Engineering, Platform Engineering, or Software Development roles
- Hands-on experience with AI-assisted development tools such as Cursor, GitHub Copilot, or similar
- Experience building AI/LLM-powered developer tools or integrations
- Demonstrated ability to drive org-wide tooling adoption, including change management, training, and measuring outcomes
- Proficiency in prompt engineering techniques
- Proficiency in Go or Python, with experience building production-grade automation, tooling, or libraries
- Hands-on experience operating production environments in AWS
- Strong experience with Terraform
- Experience with container orchestration platforms like ECS or Kubernetes
- Familiarity with CI/CD tools such as GitHub Actions
- Solid understanding of observability practices including system metrics, distributed tracing, and SLOs. Datadog is a plus.
- Exceptional communication and presentation skills, both written and verbal
Skills and Qualifications
- AI Enablement Strategy: Define and own the standards and best practices for AI-assisted development across the engineering organization, from tool selection to workflow integration.
- Tooling Development: Evaluate, build, or adopt AI-powered tools that improve code quality, catch vulnerabilities earlier in the development process, and reduce review cycle times — whether that means evolving internal solutions or identifying and integrating third-party platforms.
- Adoption & Advocacy: Partner with engineering teams to understand what's impacting their AI tool adoption, guide them through improvements, and lead org-wide enablement efforts such as lunch-and-learns, workshops, and documentation.
- Measuring Impact: Establish metrics and feedback loops to quantify the impact of AI tooling on developer productivity, code quality, and delivery speed.
- Infrastructure Automation: Contribute to the design and scaling of production environments using AWS and Terraform when on rotation or as needs arise.
- Mentorship & Standards: Mentor engineers across the team, uphold high infrastructure quality, and actively shape the best practices and standards used by the organization.
- On-Call: Participate in a low-volume on-call rotation.
Bonus Points
- Experience troubleshooting complex distributed systems in a high-traffic production environment.
- Exposure to event streaming systems such as Kafka or Kinesis.
- Experience building Internal Developer Platforms (IDP) or designing self-service infrastructure workflows.
- Familiarity with systems security, compliance requirements, or infrastructure hardening.
- Experience with agentic AI workflows, MCP frameworks, or AI-powered automation beyond code generation.
- Track record of leading incident response or driving post-incident review processes.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $150,000/year in our lowest geographic market up to $230,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Applied Scientist II
Share this job
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are hiring an Applied Scientist II to build and improve the machine learning and GenAI models that power our underwriting decisions. You will take ownership of high-impact modeling problems end-to-end. This includes framing and data exploration through model design, evaluation, deployment, and monitoring, directly influencing how we assess and price cyber risk.
You’ll work closely with underwriters, product managers, and engineers to design robust pipelines, experiment with state-of-the-art ML/GenAI techniques, and ship models that meaningfully move business metrics. Your work will turn complex insurance and security signals into reliable decisioning systems, helping Coalition write better business at scale while pushing the frontier of AI in underwriting.
Responsibilities
- Build and advance our most sensitive and business-critical ML and GenAI models that power underwriting decisions and risk selection.
- Drive and execute ML projects end-to-end: problem framing, data exploration, feature engineering, model design, prototyping, offline/online evaluation, deployment, and monitoring.
- Design and implement ML pipelines for data preprocessing, feature engineering, model training, hyperparameter tuning, and model evaluation, enabling rapid and reproducible experimentation.
- Apply state-of-the-art ML and GenAI workflows (e.g., gradient-boosted trees, deep learning, LLMs, prompt engineering, transfer learning) to improve underwriting accuracy, automation, and decision support.
- Own model quality and robustness by defining success metrics, running ablations and diagnostics, and iterating to outperform prior baselines.
- Survey and incorporate recent advances in ML/GenAI research into our core underwriting capabilities, balancing scientific rigor with practical constraints.
- Collaborate closely with underwriters, product, data, and engineering partners to clarify requirements, align on tradeoffs, and ensure models integrate cleanly into production workflows.
- Communicate methods and results clearly through documentation, presentations, and design reviews; share learnings and patterns that level up the broader team.
- Contribute to a culture of scientific and data excellence by bringing mature empathy, best practices, and lightweight processes to experimentation, code review, and model governance.
Skills and Qualifications
- Ph.D. or MS in a quantitative or computational field (e.g., Computer Science, Statistics, Applied Math, Electrical Engineering) or equivalent practical experience.
- 5+ years of full-time experience developing and deploying ML- and data-based solutions in production.
- Practical, hands-on experience with supervised and unsupervised learning methods, including model selection, regularization, and calibration.
- Expertise in statistical analysis methods, especially regression analysis, statistical inference, and forecasting / time-series methods.
- Strong proficiency in Python and core ML libraries (e.g., scikit-learn, XGBoost/LightGBM, PyTorch/TensorFlow) and SQL for working with large, messy datasets.
- Experience with experiment design and evaluation (e.g., A/B tests, offline metrics vs. online KPIs, guardrails) and with ensuring reproducible results.
- Comfortable and effective in ambiguous problem spaces; demonstrated ability to own and drive projects with minimal oversight and process.
- Exceptional written and oral communication skills, with the ability to explain complex modeling choices and tradeoffs to technical and non-technical stakeholders.
- Minimum 1+ year of experience in insurance underwriting modeling (pricing, risk scoring, eligibility, or related applications).
Bonus Points
- Experience with modern GenAI techniques relevant to underwriting (e.g., using LLMs for document understanding, unstructured-to-structured extraction, or underwriter copilot workflows).
- Familiarity with model governance in regulated environments, including documentation, validation, monitoring, and change management.
- Experience with ML orchestration and MLOps tools (e.g., Airflow, Prefect, MLflow, SageMaker) for managing training, deployment, and monitoring at scale.
- Exposure to causal inference or uplift modeling for understanding the impact of underwriting or guideline changes.
- Experience working with cyber or P&C insurance data (exposures, limits, deductibles, claims, external risk signals).
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $115,900/year in our lowest geographic market up to $155,250/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.
Applied Scientist II
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are hiring an Applied Scientist II to build and improve the machine learning and GenAI models that power our underwriting decisions. You will take ownership of high-impact modeling problems end-to-end. This includes framing and data exploration through model design, evaluation, deployment, and monitoring, directly influencing how we assess and price cyber risk.
You’ll work closely with underwriters, product managers, and engineers to design robust pipelines, experiment with state-of-the-art ML/GenAI techniques, and ship models that meaningfully move business metrics. Your work will turn complex insurance and security signals into reliable decisioning systems, helping Coalition write better business at scale while pushing the frontier of AI in underwriting.
Responsibilities
- Build and advance our most sensitive and business-critical ML and GenAI models that power underwriting decisions and risk selection.
- Drive and execute ML projects end-to-end: problem framing, data exploration, feature engineering, model design, prototyping, offline/online evaluation, deployment, and monitoring.
- Design and implement ML pipelines for data preprocessing, feature engineering, model training, hyperparameter tuning, and model evaluation, enabling rapid and reproducible experimentation.
- Apply state-of-the-art ML and GenAI workflows (e.g., gradient-boosted trees, deep learning, LLMs, prompt engineering, transfer learning) to improve underwriting accuracy, automation, and decision support.
- Own model quality and robustness by defining success metrics, running ablations and diagnostics, and iterating to outperform prior baselines.
- Survey and incorporate recent advances in ML/GenAI research into our core underwriting capabilities, balancing scientific rigor with practical constraints.
- Collaborate closely with underwriters, product, data, and engineering partners to clarify requirements, align on tradeoffs, and ensure models integrate cleanly into production workflows.
- Communicate methods and results clearly through documentation, presentations, and design reviews; share learnings and patterns that level up the broader team.
- Contribute to a culture of scientific and data excellence by bringing mature empathy, best practices, and lightweight processes to experimentation, code review, and model governance.
Skills and Qualifications
- Ph.D. or MS in a quantitative or computational field (e.g., Computer Science, Statistics, Applied Math, Electrical Engineering) or equivalent practical experience.
- 5+ years of full-time experience developing and deploying ML- and data-based solutions in production.
- Practical, hands-on experience with supervised and unsupervised learning methods, including model selection, regularization, and calibration.
- Expertise in statistical analysis methods, especially regression analysis, statistical inference, and forecasting / time-series methods.
- Strong proficiency in Python and core ML libraries (e.g., scikit-learn, XGBoost/LightGBM, PyTorch/TensorFlow) and SQL for working with large, messy datasets.
- Experience with experiment design and evaluation (e.g., A/B tests, offline metrics vs. online KPIs, guardrails) and with ensuring reproducible results.
- Comfortable and effective in ambiguous problem spaces; demonstrated ability to own and drive projects with minimal oversight and process.
- Exceptional written and oral communication skills, with the ability to explain complex modeling choices and tradeoffs to technical and non-technical stakeholders.
- Minimum 1+ year of experience in insurance underwriting modeling (pricing, risk scoring, eligibility, or related applications).
Bonus Points
- Experience with modern GenAI techniques relevant to underwriting (e.g., using LLMs for document understanding, unstructured-to-structured extraction, or underwriter copilot workflows).
- Familiarity with model governance in regulated environments, including documentation, validation, monitoring, and change management.
- Experience with ML orchestration and MLOps tools (e.g., Airflow, Prefect, MLflow, SageMaker) for managing training, deployment, and monitoring at scale.
- Exposure to causal inference or uplift modeling for understanding the impact of underwriting or guideline changes.
- Experience working with cyber or P&C insurance data (exposures, limits, deductibles, claims, external risk signals).
Compensation
As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.
In Alberta, British Columbia & Ontario the base salary for this position ranges from $115,300.00/year up to $144,100.00/year.
For all other locations, the base salary for this position ranges from $103,800.00/year up to $129,690.00/year.
Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Vacancy Status: This posting is for an existing vacancy.
Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.
Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.
Perks
- 100% medical, dental, and vision coverage
- Flexible PTO
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs like Headspace, Lumino, and more!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Coalition, Inc.