About the role

Responsibilities

• Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, insurance, security and claims teams
• Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
• Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
• Performing administrative insurance functions to keep our growth engine humming
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Skills and Qualifications

• 1+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment
• Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential.
• Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate.
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
• Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome.
• Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
• Incredibly positive attitude. Attitude overcomes all!

Working Hours and Compensation

The role is classified as non-exempt under FLSA guidelines, which means you're eligible for overtime pay when working more than 40 hours in a week. You may also be eligible for meal and rest breaks under applicable state law. While occasional overtime may be needed, you'll always be compensated fairly for your time and effort.

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this non-exempt position ranges from $21.63–$26.44 per hour (approximately $45,000 - $55,000 annually), depending on location and experience. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Lead digital forensics and incident response investigations from initial scoping through recovery, reporting, and case closure.
• Analyze cloud, email, endpoint, network, and web artifacts to reconstruct attacker activity and determine scope and impact.
• Produce clear forensic reports and present findings to insureds, counsel, brokers, and internal stakeholders.
• Coordinate response efforts with cross-functional partners, including CIR, Claims, MDR, security engineering, and external vendors.
• Improve CIR UK playbooks, operating procedures, and proactive services such as tabletop exercises.
• Support follow-the-sun response coverage by contributing to North American and Australian cases during UK business hours.

Skills and Qualifications

• You have substantial hands-on DFIR experience and can independently lead investigations with sound judgment and clear ownership.
• You bring strong Windows and Linux forensics skills, with the ability to collect, analyze, and explain evidence in a defensible way.
• You have deep experience investigating Microsoft 365, email compromise, and cloud-based attack activity.
• You can analyze logs and telemetry across networks, perimeter technologies, EDR platforms, and other security tools to build accurate incident timelines.
• You are comfortable communicating with both technical and non-technical audiences, including presenting findings and recommendations clearly under pressure.
• You work effectively across teams and know how to partner with internal stakeholders, external counsel, vendors, and customers during fast-moving incidents.
• You can balance investigative depth with practical business needs, helping organizations make informed decisions during high-stress situations.
• You are motivated by building repeatable processes, sharing lessons learned, and improving how incident response is delivered over time.

Bonus Points 

• Experience with macOS forensics.
• Experience with website forensics, especially WordPress or similar platforms.
• Familiarity with forensic investigations in AWS, Google Cloud, or other major cloud environments.
• Understanding of UK privacy or regulatory considerations and how they affect incident response decision-making.
• Experience with scripting or automation to improve forensic workflows and operational efficiency.

Perks

• 100% medical coverage, including outpatient care
• Life insurance 
• 25+ paid holidays
• Annual home office stipend
• 7% employer pension contribution
• Mental and physical health wellness programs like Headspace, Wellhub
• Competitive compensation and opportunity for advancement
•  

About the role

Responsibilities

• Lead end-to-end incident response engagements, from intake and scoping through evidence collection, analysis, containment, remediation guidance, and closure.
• Perform digital forensics across endpoints, email platforms, networks, websites, and cloud services to reconstruct attacker activity and determine scope and impact.
• Investigate Microsoft 365 and other cloud environments for account compromise, data access, mail flow abuse, and configuration weaknesses.
• Produce clear, defensible forensic reports and executive-ready summaries that describe what happened, how it happened, and what to do next.
• Facilitate client and counsel calls, including findings briefings, remediation recommendations, and post-incident lessons-learned discussions.
• Contribute to Australia-specific IR processes, playbooks, and active services (such as tabletop exercises), and participate in our global follow-the-sun coverage model.

Skills and Qualifications

• Substantial hands-on DFIR experience, including leading complex investigations as the primary analyst and client point of contact.
• Strong technical foundation in Windows and Linux forensics, including acquisition, timeline analysis, and investigation of common attacker techniques (macOS experience a plus).
• Proven experience with Microsoft 365 email and cloud forensics, including mailbox and audit log review, OAuth and mailbox rule abuse, and common phishing/BEC scenarios.
• Ability to investigate web and application compromises, with particular familiarity with WordPress or similar CMS platforms.
• Experience working with network, perimeter, and authentication logs, as well as EDR and related security tooling, to identify and track malicious activity.
• Excellent written and verbal communication skills, with a track record of translating complex technical findings into clear guidance for non-technical stakeholders, including executives and legal counsel.
• Comfort operating in a fast-paced environment with multiple concurrent cases, balancing urgency with thoughtful, high-quality analysis and documentation.
• Familiarity with Australian privacy and regulatory requirements, and how they influence breach assessment, notification, and documentation in incident response, is strongly preferred.
• Programming or scripting experience (e.g., Python, PowerShell) to automate analysis, evidence collection, or reporting is a plus.

Bonus Points

• Experience handling incidents in an insurance, MSSP, or DFIR consulting context, particularly in the Australian market.
• Prior experience working in a globally distributed or follow-the-sun IR team.
• Exposure to forensics and log analysis in AWS, Google Cloud, and other major SaaS platforms.
• Experience designing or delivering proactive IR offerings such as tabletop exercises, readiness assessments, or playbook development.
• Demonstrated contributions to improving DFIR processes, tooling, or automation within a prior team.

Perks

• 100% medical coverage, including outpatient and emergency care
• 20+ paid holidays
• 12% employer pension contribution
• Annual home office stipend
• Mental & physical health wellness programs
• Competitive compensation and opportunity for advancement

About the Role

We are looking for motivated candidates who thrive in a high growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance.  Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!

This is an in-office position located in our Provo, UT office or remote if located outside of Utah.

Responsibilities

• Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, insurance, security and claims teams
• Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
• Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and help translate QA themes into practical coaching or documentation updates
• Support training & onboarding for new and existing customer success team members
• Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
• Performing administrative insurance functions to keep our growth engine humming
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Skills and Qualifications

• 3+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment
• Demonstrated experience coaching or mentoring peers/new hires in a high-volume customer success, support, or operations environment
• Experience creating or improving training materials (playbooks, macros, wikis, Looms, or guides) is a strong plus
• Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential
• Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
• Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome.
• Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
• Incredibly positive attitude. Attitude overcomes all!

Working Hours and Compensation

This is a full-time, in-office position based in Provo, UT. The role is classified as non-exempt under FLSA guidelines, which means you're eligible for overtime pay when working more than 40 hours in a week. You may also be eligible for meal and rest breaks under applicable state law. While occasional overtime may be needed, you'll always be compensated fairly for your time and effort.

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this non-exempt position ranges from $25.50–$28.85 per hour (approximately $53,000 - $60,000 annually), depending on location and experience. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the Role

We are looking for motivated candidates who thrive in a high growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance.  Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!

This is an in-office position located in our Provo, UT office or remote if located outside of Utah.

Responsibilities

• Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, insurance, security and claims teams
• Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
• Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and help translate QA themes into practical coaching or documentation updates
• Support training & onboarding for new and existing customer success team members
• Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
• Performing administrative insurance functions to keep our growth engine humming
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Skills and Qualifications

• 3+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment
• Demonstrated experience coaching or mentoring peers/new hires in a high-volume customer success, support, or operations environment
• Experience creating or improving training materials (playbooks, macros, wikis, Looms, or guides) is a strong plus
• Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential
• Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
• Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome.
• Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
• Incredibly positive attitude. Attitude overcomes all!

Working Hours and Compensation

This is a full-time, in-office position based in Provo, UT. The role is classified as non-exempt under FLSA guidelines, which means you're eligible for overtime pay when working more than 40 hours in a week. You may also be eligible for meal and rest breaks under applicable state law. While occasional overtime may be needed, you'll always be compensated fairly for your time and effort.

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this non-exempt position ranges from $25.50–$28.85 per hour (approximately $53,000 - $60,000 annually), depending on location and experience. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Handle the intake of cyber incidents, including the coordination of breach counsel, forensic investigators and other external partners
• Evaluate the full portfolio of claims in France
• Ensure timely posting and recommend appropriate and accurate reserves in line with Coalition and partner carrier guidelines
• Handle complex and litigated claims, including third party liability arising from security failures or data breaches, as well as Media and Tech E&O exposures
• Maintain accurate file documentation/information in our claims system
• Assess liability, quantum and coverage on claims, and clearly document your analysis, strategy and decisions in our claims system
• Intelligently guide and monitor third-party service providers, including quality of work, strategy and spend
• Maintain and develop relationships with brokers, insured stakeholders and key partners in the French market
• Identify and pursue settlement opportunities that achieve effective outcomes
• Work closely with counsel and other stakeholders to coordinate defense strategy and drive timely resolution of claims
• Provide data and insights to underwriters
• Support business development by contributing to marketing, client presentations and sales discussions
• Liaise with partner carriers
• Lead client engagement activities including cyber incident preparedness and tabletop exercises, whether delivered directly by Coalition or our partners
• Ensure the global claims team is aware of specific claims handling requirements and market practices in France as well as other EEA countries, as Coalition expands its geographical footprint.

Skills and Qualifications

• 4+ years of experience handling cyber, tech, and/or media claims and litigation. Preferred background in:
• Education: 
• Language skills: Fluent in French & English
• Team work: 
• Bonus: 
  • Additional language skills in Italian and/or Spanish
  • Prior experience handling Italian or Spanish claims

Compensation & Benefits

• CDI contract with Cadre professional status (full time employment contract in France) 
• Position based in metropolitan France, in full remote work
• Annual home office stipend + access to coworking spaces
• 25 paid holidays + RTT days (additional time off)
• Private Medical Coverage (Mutuelle et complémentaire santé) covered by employer at 70% for medical, dental, and vision coverage, including out-patient treatment
• Life & Disability Insurance (Prévoyance) + Statutory pension
• Mental & physical health wellness programs
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Commercial & Vendor Contracts
• Draft, review, and negotiate a wide range of commercial agreements, including customer, vendor, technology, and partnership contracts.
• Develop and maintain contract templates, playbooks, and fallback positions to support scalable contracting.
• Product, Security, and Regulatory Support
• Advise on legal, regulatory, and compliance issues relating to Coalition’s cybersecurity products and services across the full product lifecycle, from ideation and design through launch, scale, and iteration.
• Partner with product, engineering, security, and operations teams early to identify and develop practical mitigations, including customer-facing disclosures, launch guardrails, and escalation paths.
• Marketing, Privacy, and IP
• Review and advise on marketing, advertising, and promotional materials, ensuring compliance with applicable laws, regulations, and brand guidelines.
• Collaborate with privacy and security stakeholders on data use, security, and confidentiality in commercial arrangements.
• Work with Marketing Counsel to protect and mitigate risk to Security’s IP portfolio, as needed.
• Governance, Policy, and Training
• Provide counsel and guidance to Coalition’s Security team and other internal stakeholders on legal, ethical, business conduct, and compliance matters.
• Contribute to the development and rollout of internal policies, playbooks, and training to support a strong culture of compliance.
• Cross-Functional Partnership
• Build strong relationships with stakeholders across the company and serve as a trusted advisor who delivers clear, practical, and business-focused advice.
• Provide critical support and guidance on special projects and strategic initiatives as needed.

Skills and Qualifications

• Education & Bar Admission
• JD from an ABA-accredited law school and admission to, and in good standing with, at least one US state bar (or equivalent qualification).
• Experience
• 8+ years of relevant legal experience at a leading law firm, in-house, or a combination of both, with a focus on commercial transactions and/or technology, insurance, or financial services.
• Demonstrated experience drafting and negotiating complex commercial agreements.
• Skills & Attributes
• Strong business judgment and ability to deliver practical, solutions-oriented advice in a fast-paced, high-growth environment.
• Excellent communication, drafting, and negotiation skills, with attention to detail and the ability to manage multiple priorities.
• Collaborative mindset and ability to work effectively across functions and time zones.

Bonus Points 

• Experience in insurtech, cybersecurity, SaaS, or financial services, or with regulated products and services.
• Familiarity with privacy, data security, and/or marketing and advertising laws (e.g., CAN-SPAM, TCPA, UDAP, state insurance advertising rules).
• Prior in-house experience supporting growth-stage or technology-driven companies.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $190,000/year in our lowest geographic market up to $250,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Own the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance.
• Translate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent.
• Develop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
• Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
• Triage, prioritize, and resolve document‑related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
• Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
• Act as a subject‑matter expert on document behavior and configuration, providing guidance to cross‑functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.

Skills and Qualifications

• Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact.
• Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code.
• Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands‑on in production document templates.
• Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration.
• Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
• Strong collaboration skills with cross‑functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast‑paced environment.
• High attention to detail and quality, especially in customer‑facing documents where accuracy, consistency, and compliance are critical.
• Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements.

Bonus Points

• Experience with documents, templating and document management
• Experience with Project management

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $64,000/year up to $80,000/year. 

For all other locations, the base salary for this position ranges from $57,600/year up to $72,000/year. 

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Own the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance.
• Translate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent.
• Develop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
• Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
• Triage, prioritize, and resolve document‑related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
• Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
• Act as a subject‑matter expert on document behavior and configuration, providing guidance to cross‑functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.

Skills and Qualifications

• Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact.
• Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code.
• Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands‑on in production document templates.
• Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration.
• Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
• Strong collaboration skills with cross‑functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast‑paced environment.
• High attention to detail and quality, especially in customer‑facing documents where accuracy, consistency, and compliance are critical.
• Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements.

Bonus Points

• Experience with documents, templating and document management
• Experience with Project management

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $63,800/year in our lowest geographic market up to $94,050/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Lead the design and implementation of core backend services and integrations that power Wirespeed’s detection and enrichment platform.
• Own high-impact integrations with key security tools (such as EDR, identity providers, and SIEMs) end to end, including reliability, performance, and long-term maintainability.
• Collaborate with detection engineering and security operations to translate detection strategies into robust, production-quality logic and pipelines.
• Set technical standards for code quality, testing, and observability, and drive consistent adoption through design and code reviews.
• Mentor and guide senior engineers, helping them navigate complex architectural decisions and develop scalable, secure solutions.

Skills and Qualifications

• Significant experience as a backend or platform engineer building distributed systems and cloud-based services in production.
• Strong proficiency with TypeScript/Node.js or a similar modern backend language and framework.
• Hands-on experience designing and maintaining integrations with third-party APIs or platforms; experience with security tools (EDR, identity, SIEM) is highly preferred.
• Solid understanding of security concepts and practices, with expertise in at least one of: endpoint detection and response, identity and access management, SIEM/log analytics, or detection engineering.
• Proven ability to design, deliver, and operate complex systems that handle high volumes of data, with strong reliability and observability.
• Demonstrated technical leadership, including influencing architecture, mentoring other engineers, and collaborating effectively across teams.
• Strong communication skills and a practical, outcome-oriented approach to problem solving.
• Experience in a cybersecurity, MDR, or related domain is a plus, but not strictly required if the candidate brings strong backend and integration depth and is eager to learn the security domain.

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $225,000/year up to $275,000/year. 

For all other locations, the base salary for this position ranges from $183,000/year up to $233,000/year. 

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

About the role

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $200,000/year in our lowest geographic market up to $260,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

We are hiring a Senior Software Engineer to lead the development of our internal AI platform and orchestration components, helping us accelerate the deployment of intelligent Agents and RAG pipelines across the organization. You will own the core infrastructure and SDKs that bridge the gap between raw LLM capabilities and production-grade applications, turning complex AI research and data into seamless, scalable tools for our engineering teams. Your work will directly enable us to automate sophisticated workflows and deliver smarter, AI-driven products to our users.

You’ll be a key architect and builder of our internal AI platform, designing components that power various AI Agents and Retrieval-Augmented Generation (RAG) pipelines. You prioritize ensuring that complex logic branches and AI workflows are well-understood, tested, and focused on engineering excellence. You will build APIs and services that are highly intuitive to consume, ensuring our internal teams can seamlessly integrate AI capabilities into their workflows.

Responsibilities

• AI Platform Engineering: Build and maintain the core infrastructure, services, and SDKs that empower the rest of the company to leverage LLMs and Agentic workflows.
• Scientific Collaboration: Partner closely with Applied Scientists and Data Scientists to translate experimental models and research into scalable, production-grade AI services.
• Data Strategy: Work with Data Engineers to design robust data pipelines that feed into RAG systems, ensuring high-quality, real-time data retrieval for AI context.
• Internal Onboarding: Act as a technical consultant and facilitator for other engineering teams, helping them successfully onboard their specific AI use cases onto the platform.
• Design & Document: Design, document, and deploy public AI interfaces that provide an exceptional developer experience for internal users.
• Operational Excellence: Collaborate with Site Reliability Engineers (SRE) to deliver AI applications in a repeatable, stable, and highly efficient software development lifecycle.
• Quality Engineering: Develop comprehensive test cases for AI models and workflows, working with QE to ensure deterministic and reliable outcomes in a non-deterministic AI landscape.

Skills and Qualifications

• Core Development: Expert-level API and service development in Python (required) and/or Go. Experience with SQL, database management
• AI Architecture: Hands-on experience building RAG pipelines, managing vector databases, and orchestrating multi-agent systems.
• Cross-Functional Fluency: Proven ability to communicate technical requirements effectively across Data Science, Data Engineering, and Product domains.
• Cloud Native Principles: Deep understanding of production-tested principles including horizontal scaling, 12-factor application design, and security principles like OWASP.
• Observability: Experience monitoring AI performance and analyzing model/software errors using tools like Sentry, DataDog, or Jaeger.
• DevOps Tools: Proficiency in container-based development with Docker and source control via Git.
• Experience: At least 5+ years of hands-on software development experience—"It’s not the years, it’s the miles."

Bonus Points 

• Experience with AI orchestration frameworks (e.g., LangChain, LangGraph, LlamaIndex, LiteLLM, or CrewAI).
• Production experience with distributed, event-driven, and message-driven architectures.
• Experience building self-service "Platform-as-a-Product" for internal developers.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $150,000.00/year in our lowest geographic market up to $200,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

We are looking for a Senior Software Engineer to provide technical leadership on Coalition’s Scanning Engine & Data Collection team. This team is responsible for the distributed systems that continuously scan the internet and our customers’ environments to collect the security data that powers our cyber insurance underwriting and our attack surface management product, Coalition Control.
In this role, you will design, build, and operate large-scale cloud services that run internet-wide and customer-specific scans, ingest and normalize third-party threat intelligence, and surface high-quality findings into our underwriting, risk, and security workflows. You’ll work closely with other senior engineers, security, product, and data teams to evolve the architecture of our scanning platform, improve its performance and reliability, and help mentor engineers across a distributed team spanning the US, Canada, and EU.

Responsibilities

• Own end-to-end systems design for key components of the scanning engine, from initial design through implementation, deployment, and ongoing iteration
• Design and implement high-quality services in Python and Go that power our scanning workflows, ensuring code is maintainable, well-tested, and observable.
• Improve performance, scalability, and reliability of the scanning engine, optimizing for large-scale, distributed scanning workloads and strict SLAs.
• Partner with security, product, and data teams to translate detection and scanning requirements into robust, production-ready systems and APIs.
• Drive technical excellence and standards in the scanning engine codebase, including code review rigor, design documentation, and best practices for secure coding.
• Contribute to architecture and roadmap decisions for the scanning platform, evaluating tradeoffs and proposing solutions that balance speed, quality, and risk.
• Diagnose and resolve complex production issues related to scanning performance, accuracy, and stability, collaborating with SRE/Infra teams where needed.
• Mentor and support other engineers on the team through design feedback, pairing, and knowledge sharing around systems design and scanning domain concepts.

Skills and Qualifications

• Strong experience as a Senior Software Engineer (or equivalent) working on backend or systems-level services.
• Proficiency in at least one of Python or Go, with the ability and willingness to work in both languages over time.
• Demonstrated experience with systems design for distributed or high-availability services, including clear understanding of scalability, reliability, and observability.
• Hands-on experience building or maintaining scanning, detection, or similar engine-like systems (e.g., vulnerability scanning, security scanning, data processing pipelines, or similar high-throughput engines).
• Strong software engineering fundamentals: data structures, algorithms, concurrency, and performance optimization.
• Experience working in a cloud-native environment (e.g., microservices, containers, CI/CD, monitoring, logging).
• Ability to collaborate effectively across teams, including product, security, and platform/infra, and communicate tradeoffs clearly to technical and non-technical stakeholders.
• Proven track record of owning projects end-to-end, from problem definition and design through implementation, rollout, and iteration.
• Comfort operating in a fast-paced, evolving environment, making pragmatic technical decisions while maintaining quality and security.
• Experience with code quality practices (testing, static analysis, code reviews) and building maintainable systems.

Bonus Points

• Cyber security domain knowledge in scanning through endpoints.

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $175,000/year up to $200,000/year. 

For all other locations, the base salary for this position ranges from $145,000/year up to $190,000/year. 

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

About the role

We are looking for a Senior Software Engineer to provide technical leadership on Coalition’s Scanning Engine & Data Collection team. This team is responsible for the distributed systems that continuously scan the internet and our customers’ environments to collect the security data that powers our cyber insurance underwriting and our attack surface management product, Coalition Control.
In this role, you will design, build, and operate large-scale cloud services that run internet-wide and customer-specific scans, ingest and normalize third-party threat intelligence, and surface high-quality findings into our underwriting, risk, and security workflows. You’ll work closely with other senior engineers, security, product, and data teams to evolve the architecture of our scanning platform, improve its performance and reliability, and help mentor engineers across a distributed team spanning the US, Canada, and EU.

Responsibilities

• Own end-to-end systems design for key components of the scanning engine, from initial design through implementation, deployment, and ongoing iteration
• Design and implement high-quality services in Python and Go that power our scanning workflows, ensuring code is maintainable, well-tested, and observable.
• Improve performance, scalability, and reliability of the scanning engine, optimizing for large-scale, distributed scanning workloads and strict SLAs.
• Partner with security, product, and data teams to translate detection and scanning requirements into robust, production-ready systems and APIs.
• Drive technical excellence and standards in the scanning engine codebase, including code review rigor, design documentation, and best practices for secure coding.
• Contribute to architecture and roadmap decisions for the scanning platform, evaluating tradeoffs and proposing solutions that balance speed, quality, and risk.
• Diagnose and resolve complex production issues related to scanning performance, accuracy, and stability, collaborating with SRE/Infra teams where needed.
• Mentor and support other engineers on the team through design feedback, pairing, and knowledge sharing around systems design and scanning domain concepts.

Skills and Qualifications

• Strong experience as a Senior Software Engineer (or equivalent) working on backend or systems-level services.
• Proficiency in at least one of Python or Go, with the ability and willingness to work in both languages over time.
• Demonstrated experience with systems design for distributed or high-availability services, including clear understanding of scalability, reliability, and observability.
• Hands-on experience building or maintaining scanning, detection, or similar engine-like systems (e.g., vulnerability scanning, security scanning, data processing pipelines, or similar high-throughput engines).
• Strong software engineering fundamentals: data structures, algorithms, concurrency, and performance optimization.
• Experience working in a cloud-native environment (e.g., microservices, containers, CI/CD, monitoring, logging).
• Ability to collaborate effectively across teams, including product, security, and platform/infra, and communicate tradeoffs clearly to technical and non-technical stakeholders.
• Proven track record of owning projects end-to-end, from problem definition and design through implementation, rollout, and iteration.
• Comfort operating in a fast-paced, evolving environment, making pragmatic technical decisions while maintaining quality and security.
• Experience with code quality practices (testing, static analysis, code reviews) and building maintainable systems.

Bonus Points

• Cyber security domain knowledge in scanning through endpoints.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $150,000/year in our lowest geographic market up to $215,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

We are looking for a Staff Site Reliability Engineer to lead AI enablement across our engineering organization. As AI-assisted development reshapes how software gets built, a new platform layer is emerging underneath — one that requires guardrails, quality gates, security standards, and tooling infrastructure to ensure AI-generated output is reliable, secure, and production-worthy. This role owns that layer.

This role blends building and buying — you'll design and develop custom tools and frameworks where the market doesn't meet our needs, while continuously evaluating the evolving landscape to ensure we're leveraging the best solutions available. We aim to be on the cutting edge, not the bleeding edge — investing deliberately in what delivers real value and staying ready to pivot when the market shifts meaningfully.

You will define and drive the strategy for embedding AI-native tools and practices into the software development lifecycle — from AI-assisted code review and developer workflow automation to establishing security standards for emerging frameworks like MCP. You'll own AI tooling standards for the engineering org, evaluate and adopt the best platforms, use data to measure impact and prioritize where to invest next, and partner with teams to automate repetitive workflows using agentic tools. This is a visible, high-influence role — you'll run lunch-and-learns, shape best practices, and be the go-to voice for how we leverage AI to multiply engineering output while keeping the foundations trustworthy.

This role sits within our Platform SRE team, and you'll participate in the team's ad-hoc support rotation, providing infrastructure guidance and troubleshooting for engineering teams. This means you bring deep SRE fundamentals — AWS, Terraform, production operations — alongside your AI enablement focus.

Responsibilities

• 8–10+ years of experience in SRE, DevOps, Cloud Engineering, Platform Engineering, or Software Development roles
• Hands-on experience with AI-assisted development tools such as Cursor, GitHub Copilot, or similar
• Experience building AI/LLM-powered developer tools or integrations
• Demonstrated ability to drive org-wide tooling adoption, including change management, training, and measuring outcomes
• Proficiency in prompt engineering techniques
• Proficiency in Go or Python, with experience building production-grade automation, tooling, or libraries
• Hands-on experience operating production environments in AWS
• Strong experience with Terraform
• Experience with container orchestration platforms like ECS or Kubernetes
• Familiarity with CI/CD tools such as GitHub Actions
• Solid understanding of observability practices including system metrics, distributed tracing, and SLOs. Datadog is a plus.
• Exceptional communication and presentation skills, both written and verbal

Skills and Qualifications

• AI Enablement Strategy: Define and own the standards and best practices for AI-assisted development across the engineering organization, from tool selection to workflow integration.
• Tooling Development: Evaluate, build, or adopt AI-powered tools that improve code quality, catch vulnerabilities earlier in the development process, and reduce review cycle times — whether that means evolving internal solutions or identifying and integrating third-party platforms.
• Adoption & Advocacy: Partner with engineering teams to understand what's impacting their AI tool adoption, guide them through improvements, and lead org-wide enablement efforts such as lunch-and-learns, workshops, and documentation.
• Measuring Impact: Establish metrics and feedback loops to quantify the impact of AI tooling on developer productivity, code quality, and delivery speed.
• Infrastructure Automation: Contribute to the design and scaling of production environments using AWS and Terraform when on rotation or as needs arise.
• Mentorship & Standards: Mentor engineers across the team, uphold high infrastructure quality, and actively shape the best practices and standards used by the organization.
• On-Call: Participate in a low-volume on-call rotation.

Bonus Points

• Experience troubleshooting complex distributed systems in a high-traffic production environment.
• Exposure to event streaming systems such as Kafka or Kinesis.
• Experience building Internal Developer Platforms (IDP) or designing self-service infrastructure workflows.
• Familiarity with systems security, compliance requirements, or infrastructure hardening.
• Experience with agentic AI workflows, MCP frameworks, or AI-powered automation beyond code generation.
• Track record of leading incident response or driving post-incident review processes.

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $180,400/year up to $230,400/year. 

For all other locations, the base salary for this position ranges from $153,400/year up to $203,400/year. 

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• 8–10+ years of experience in SRE, DevOps, Cloud Engineering, Platform Engineering, or Software Development roles
• Hands-on experience with AI-assisted development tools such as Cursor, GitHub Copilot, or similar
• Experience building AI/LLM-powered developer tools or integrations
• Demonstrated ability to drive org-wide tooling adoption, including change management, training, and measuring outcomes
• Proficiency in prompt engineering techniques
• Proficiency in Go or Python, with experience building production-grade automation, tooling, or libraries
• Hands-on experience operating production environments in AWS
• Strong experience with Terraform
• Experience with container orchestration platforms like ECS or Kubernetes
• Familiarity with CI/CD tools such as GitHub Actions
• Solid understanding of observability practices including system metrics, distributed tracing, and SLOs. Datadog is a plus.
• Exceptional communication and presentation skills, both written and verbal

Skills and Qualifications

• AI Enablement Strategy: Define and own the standards and best practices for AI-assisted development across the engineering organization, from tool selection to workflow integration.
• Tooling Development: Evaluate, build, or adopt AI-powered tools that improve code quality, catch vulnerabilities earlier in the development process, and reduce review cycle times — whether that means evolving internal solutions or identifying and integrating third-party platforms.
• Adoption & Advocacy: Partner with engineering teams to understand what's impacting their AI tool adoption, guide them through improvements, and lead org-wide enablement efforts such as lunch-and-learns, workshops, and documentation.
• Measuring Impact: Establish metrics and feedback loops to quantify the impact of AI tooling on developer productivity, code quality, and delivery speed.
• Infrastructure Automation: Contribute to the design and scaling of production environments using AWS and Terraform when on rotation or as needs arise.
• Mentorship & Standards: Mentor engineers across the team, uphold high infrastructure quality, and actively shape the best practices and standards used by the organization.
• On-Call: Participate in a low-volume on-call rotation.

Bonus Points

• Experience troubleshooting complex distributed systems in a high-traffic production environment.
• Exposure to event streaming systems such as Kafka or Kinesis.
• Experience building Internal Developer Platforms (IDP) or designing self-service infrastructure workflows.
• Familiarity with systems security, compliance requirements, or infrastructure hardening.
• Experience with agentic AI workflows, MCP frameworks, or AI-powered automation beyond code generation.
• Track record of leading incident response or driving post-incident review processes.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $150,000/year in our lowest geographic market up to $230,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Build and advance our most sensitive and business-critical ML and GenAI models that power underwriting decisions and risk selection.
• Drive and execute ML projects end-to-end: problem framing, data exploration, feature engineering, model design, prototyping, offline/online evaluation, deployment, and monitoring.
• Design and implement ML pipelines for data preprocessing, feature engineering, model training, hyperparameter tuning, and model evaluation, enabling rapid and reproducible experimentation.
• Apply state-of-the-art ML and GenAI workflows (e.g., gradient-boosted trees, deep learning, LLMs, prompt engineering, transfer learning) to improve underwriting accuracy, automation, and decision support.
• Own model quality and robustness by defining success metrics, running ablations and diagnostics, and iterating to outperform prior baselines.
• Survey and incorporate recent advances in ML/GenAI research into our core underwriting capabilities, balancing scientific rigor with practical constraints.
• Collaborate closely with underwriters, product, data, and engineering partners to clarify requirements, align on tradeoffs, and ensure models integrate cleanly into production workflows.
• Communicate methods and results clearly through documentation, presentations, and design reviews; share learnings and patterns that level up the broader team.
• Contribute to a culture of scientific and data excellence by bringing mature empathy, best practices, and lightweight processes to experimentation, code review, and model governance.

Skills and Qualifications

• Ph.D. or MS in a quantitative or computational field (e.g., Computer Science, Statistics, Applied Math, Electrical Engineering) or equivalent practical experience.
• 5+ years of full-time experience developing and deploying ML- and data-based solutions in production.
• Practical, hands-on experience with supervised and unsupervised learning methods, including model selection, regularization, and calibration.
• Expertise in statistical analysis methods, especially regression analysis, statistical inference, and forecasting / time-series methods.
• Strong proficiency in Python and core ML libraries (e.g., scikit-learn, XGBoost/LightGBM, PyTorch/TensorFlow) and SQL for working with large, messy datasets.
• Experience with experiment design and evaluation (e.g., A/B tests, offline metrics vs. online KPIs, guardrails) and with ensuring reproducible results.
• Comfortable and effective in ambiguous problem spaces; demonstrated ability to own and drive projects with minimal oversight and process.
• Exceptional written and oral communication skills, with the ability to explain complex modeling choices and tradeoffs to technical and non-technical stakeholders.
• Minimum 1+ year of experience in insurance underwriting modeling (pricing, risk scoring, eligibility, or related applications).

Bonus Points

• Experience with modern GenAI techniques relevant to underwriting (e.g., using LLMs for document understanding, unstructured-to-structured extraction, or underwriter copilot workflows).
• Familiarity with model governance in regulated environments, including documentation, validation, monitoring, and change management.
• Experience with ML orchestration and MLOps tools (e.g., Airflow, Prefect, MLflow, SageMaker) for managing training, deployment, and monitoring at scale.
• Exposure to causal inference or uplift modeling for understanding the impact of underwriting or guideline changes.
• Experience working with cyber or P&C insurance data (exposures, limits, deductibles, claims, external risk signals).

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $115,300.00/year up to $144,100.00/year. 

For all other locations, the base salary for this position ranges from $103,800.00/year up to $129,690.00/year. 

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

About the role

Responsibilities

• Build and advance our most sensitive and business-critical ML and GenAI models that power underwriting decisions and risk selection.
• Drive and execute ML projects end-to-end: problem framing, data exploration, feature engineering, model design, prototyping, offline/online evaluation, deployment, and monitoring.
• Design and implement ML pipelines for data preprocessing, feature engineering, model training, hyperparameter tuning, and model evaluation, enabling rapid and reproducible experimentation.
• Apply state-of-the-art ML and GenAI workflows (e.g., gradient-boosted trees, deep learning, LLMs, prompt engineering, transfer learning) to improve underwriting accuracy, automation, and decision support.
• Own model quality and robustness by defining success metrics, running ablations and diagnostics, and iterating to outperform prior baselines.
• Survey and incorporate recent advances in ML/GenAI research into our core underwriting capabilities, balancing scientific rigor with practical constraints.
• Collaborate closely with underwriters, product, data, and engineering partners to clarify requirements, align on tradeoffs, and ensure models integrate cleanly into production workflows.
• Communicate methods and results clearly through documentation, presentations, and design reviews; share learnings and patterns that level up the broader team.
• Contribute to a culture of scientific and data excellence by bringing mature empathy, best practices, and lightweight processes to experimentation, code review, and model governance.

Skills and Qualifications

• Ph.D. or MS in a quantitative or computational field (e.g., Computer Science, Statistics, Applied Math, Electrical Engineering) or equivalent practical experience.
• 5+ years of full-time experience developing and deploying ML- and data-based solutions in production.
• Practical, hands-on experience with supervised and unsupervised learning methods, including model selection, regularization, and calibration.
• Expertise in statistical analysis methods, especially regression analysis, statistical inference, and forecasting / time-series methods.
• Strong proficiency in Python and core ML libraries (e.g., scikit-learn, XGBoost/LightGBM, PyTorch/TensorFlow) and SQL for working with large, messy datasets.
• Experience with experiment design and evaluation (e.g., A/B tests, offline metrics vs. online KPIs, guardrails) and with ensuring reproducible results.
• Comfortable and effective in ambiguous problem spaces; demonstrated ability to own and drive projects with minimal oversight and process.
• Exceptional written and oral communication skills, with the ability to explain complex modeling choices and tradeoffs to technical and non-technical stakeholders.
• Minimum 1+ year of experience in insurance underwriting modeling (pricing, risk scoring, eligibility, or related applications).

Bonus Points

• Experience with modern GenAI techniques relevant to underwriting (e.g., using LLMs for document understanding, unstructured-to-structured extraction, or underwriter copilot workflows).
• Familiarity with model governance in regulated environments, including documentation, validation, monitoring, and change management.
• Experience with ML orchestration and MLOps tools (e.g., Airflow, Prefect, MLflow, SageMaker) for managing training, deployment, and monitoring at scale.
• Exposure to causal inference or uplift modeling for understanding the impact of underwriting or guideline changes.
• Experience working with cyber or P&C insurance data (exposures, limits, deductibles, claims, external risk signals).

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $115,900/year in our lowest geographic market up to $155,250/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement