Supply chain complexity is accelerating, and the companies that win are the ones who can integrate faster, resolve exceptions before they become problems, and bring trading partner ecosystems under control. The Solutions Architect is the person who makes that story real for prospective customers. Partnering directly with the Sales team, the SA owns the technical narrative from initial discovery through close, designing solutions using Cleo’s platform that address the specific operational pain each prospect is trying to solve. This is a role for someone who has done this before at a high level, brings their own consultative point of view into every room they walk into, and applies the full range of available tools, including AI, in ways that produce better outcomes for prospects and for Cleo.

What You Will Be Doing

• Function as the technical lead and trusted advisor throughout the sales cycle
• Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value
• Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)
• Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem
• Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote
• Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround
• Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives
• Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI features in the platform create competitive advantage for supply chain companies
• Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise
• Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements
• Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases
• Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks that scale pre-sales team capacity

Your Qualifications

• Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience
• 5+ years in a pre-sales, solutions engineering, or customer-facing technical role within a B2B SaaS, iPaaS, EDI, or supply chain software environment
• Hands-on experience with EDI (X12, EDIFACT), B2B integration protocols, and cloud or on-premises integration platforms
• Understanding of core supply chain processes including Order-to-Cash, Procure-to-Pay, and Load Tender-to-Invoice
• Knowledge of B2B integrations, including REST/SOAP APIs and JSON/XML data structures
• Demonstrated ability to lead technical discovery, solution design, and POC execution in complex, multi-stakeholder enterprise sales cycles
• Experience articulating AI-powered product capabilities to both technical and business audiences, translating model-driven features into measurable ROI
• Preferred: hands-on experience with AI/ML-powered SaaS features, including LLM applications, agentic AI workflows, or intelligent automation
• Preferred: familiarity with supply chain systems (ERP, WMS, TMS) and trading partner ecosystems
• Preferred: experience working at or alongside global consulting firms or systems integrators in a pre-sales or delivery capacity

A few things we have to offer: 

• Compensation: $120,000 - $140,000 + Bonus potential 
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Remote work environment 
• Representing a company with 4,000+ clients and a 99% retention rate
• Accelerated title and salary growth potential 
• A fun and energetic work environment that makes you excited to go to work every day

About the Role

We are looking for an experienced AI Product Manager who is passionate about building intelligent products customers love. You will join a dynamic, fast-paced environment and work with cross-functional teams — engineering, data science, design, and go-to-market — to design, build, and launch AI-powered products that deliver our company's vision and strategy. This role sits at the intersection of applied AI/ML, customer outcomes, and business strategy: you'll define what we build, why we build it, and how we measure success in a rapidly evolving AI landscape.

What You Will Be Doing

• Own the AI product roadmap — including LLM-powered features, predictive models, agentic workflows, and ML-driven automation — translating customer needs into a prioritized, outcome-driven plan.
• Develop a deep understanding of customer experience, identify product gaps where AI can deliver disproportionate value, and generate new ideas that grow market share, improve customer experience, and drive growth.
• Partner closely with data scientists, ML engineers, and software engineers to scope models, evaluate tradeoffs between accuracy, latency, cost, and UX, and ship with quick time-to-market and optimal resources.
• Translate product strategy into detailed requirements and prototypes, including user stories, MVP scope, acceptance criteria, model evaluation criteria, and KPI frameworks tied to measurable customer outcomes.
• Define and monitor AI feature success metrics — including model performance (precision, recall, accuracy), user adoption, and business impact — through dashboards and regular reporting to executive leadership.
• Conduct structured buy / build / partner analysis for new AI capabilities, including evaluation of foundation model providers, third-party AI vendors, and open-source alternatives.
• Scope and prioritize activities based on business and customer impact, balancing near-term wins with longer-horizon AI investments.
• Drive product launches in collaboration with marketing, PR, executives, and other PM team members — including positioning AI capabilities clearly and avoiding overpromising.
• Evaluate promotional plans to ensure messaging accurately conveys AI capabilities and limitations, and is consistent with the broader product line strategy.
• Act as an AI product evangelist — both internally and externally — to build awareness, understanding, and trust in our AI capabilities.
• Represent the company by visiting customers to solicit feedback on AI features, observe real-world use, and surface opportunities for the next wave of intelligent product capabilities.

Your Qualifications

Required

• BS/MS degree in Computer Science, Engineering, Data Science, or equivalent practical experience.
• 3–5 years of proven product management experience, with at least 1–2 years owning AI/ML-powered product features in a SaaS environment.
• Proven track record of managing all aspects of a successful product throughout its lifecycle — from discovery through launch and iteration.
• Demonstrated ability to develop product and AI strategies and effectively communicate recommendations to executive leadership.
• Solid technical background with hands-on understanding of software development, modern AI/ML technologies (LLMs, embeddings, classical ML), and SaaS architectures.
• Ability to read and interpret ML model outputs, understand evaluation metrics (precision/recall, AUROC, RMSE, F1, eval sets for LLMs), and hold technical teams accountable to model quality.
• Strong written, verbal, presentation, and communication skills — especially the ability to explain AI concepts to non-technical audiences.
• A passion for usability, user empathy, and a knack for simplicity — particularly in designing AI experiences that build user trust.
• Strong problem-solving skills and willingness to roll up your sleeves to get the job done.
• Skilled at working effectively with cross-functional teams in a matrix organization.

Preferred

• Hands-on experience shipping LLM-based product features, RAG architectures, fine-tuned models, or agentic AI applications.
• Familiarity with AI governance frameworks, model explainability, evaluation harnesses, and responsible AI practices.
• Experience defining prompt engineering standards, eval pipelines, or human-in-the-loop workflows for AI products.
• Exposure to MLOps tooling and lifecycle (model training, deployment, monitoring, drift detection).

Travel

• Travel expectation of approximately 10–15% to meet with customers, partners, and team members.

Why Join Us

• Shape the AI strategy and roadmap of a fast-growing company at a defining moment in the AI industry.
• High-visibility role with direct exposure to executive leadership and top customers.
• Work with a talented, cross-functional team of engineers, data scientists, and designers building the future of intelligent software.
• $130,000 to $150,000 base salary + annual bonus opportunity

The Account Executive is a part of Cleo’s first-class Sales Team and becomes a product knowledge expert while focusing on selling directly to new and current clients, building pipelines, and identifying key client needs to drive sales growth. You’ll leverage AI-powered sales tools and ecosystem insights to prioritize your pipeline, personalize outreach, and close deals faster. We are looking for candidates eager to drive their business, set ambitious goals, and speak fluently about how AI and automation are reshaping supply chain and B2B integration. Cleo is a growing Ecosystem — we want the best and brightest on our team.

What You Will Be Doing

• Educate and advise clients to build strong, trustworthy relationships with Cleo customers
• Execute a successful sales process from lead to appointment to close
• Obtain feedback from clients and adjust messaging to improve downstream execution
• Meet clients to discuss their needs and complete the execution of the sale
• Work with SDRs and Account Managers to devise a program that meets client needs and budget
• Negotiate with clients, solve problems, and make sure deadlines are met
• Check and report on client Cleo program progress
• Use AI-driven analytics and intent data to identify high-propensity accounts and prioritize outreach efforts
• Leverage Cleo’s AI-powered platform insights to tailor solution narratives that resonate with each prospect’s specific supply chain and integration challenges
• Collaborate with internal teams to surface AI-generated signals that help anticipate client needs and accelerate deal progression

Your Qualifications

• Bachelor’s degree required
• Prior experience in an SDR, BDR, or inside sales role
• Must have EDI experience in the B2B SaaS industry
• Must be willing to travel 30–40% on average
• Display a strong interest in outside sales
• Communicate confidently in person, over the phone, and online
• Focus on the positive and strive for continual improvement
• Be ambitious and motivated to achieve results
• Collaborate and operate well in a fast-paced, team-oriented environment
• Adhere to a strong work ethic and sense of commitment
• Enjoy learning about the IT industry
• Familiarity with AI-assisted sales tools (e.g., Gong, Clari, Salesforce Einstein, or similar) to manage pipeline health and forecast accuracy
• Comfort using AI tools for research, prospecting, and communication to maximize efficiency and output
• Curiosity about how AI and automation are reshaping supply chain, EDI, and B2B integration — and the ability to speak to those trends confidently with prospects

A Few Things We Have to Offer

• $90,000 to $110,000 Base Salary + commission opportunity
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Representing a company with 4,000+ clients and a 99% retention rate
• Accelerated title and salary growth potential
• A fun and energetic work environment that makes you excited to go to work every day
• Access to cutting-edge AI sales enablement tools to help you hit quota smarter, not just harder

Cleo is seeking a Lead Cloud Security Engineer to design, implement, and continuously improve security controls across our cloud infrastructure and SaaS environments. 

This role is responsible for strengthening Cleo’s AWS security posture, embedding secure-by-default cloud guardrails, and partnering closely with Platform and Engineering teams to reduce infrastructure risk without slowing innovation. 

The ideal candidate is hands-on, technically deep in AWS, and experienced in building scalable cloud security capabilities in a high-growth SaaS environment. 

What You Will Be Doing

Cloud Security Architecture 

• Design and implement secure cloud architecture patterns
• Establish guardrails for AWS accounts and services
• Strengthen multi-account strategy and segmentation
• Improve IAM design, permission boundaries, and least-privilege models
• Review major infrastructure changes for security impact

Cloud Detection and Visibility 

• Implement and tune cloud-native detection capabilities
• Integrate AWS security services into centralized monitoring
• Identify misconfigurations and excessive permissions 
• Improve signal-to-noise ratio in cloud alerts

Infrastructure as Code Security 

•  Embed security controls into Terraform or other IaC workflows 
• Enforce policy-as-code guardrails
• Ensure IaC scanning is integrated into CI/CD pipelines 
• Reduce configuration drift across environments

Vulnerability and Configuration Management 

• Oversee cloud misconfiguration detection and remediation
• Track infrastructure vulnerability exposure
• Reduce critical vulnerability exposure window
• Partner with Platform teams to automate remediation

Data Protection and Encryption 

• Ensure proper encryption standards across storage and databases
• Manage KMS usage and key lifecycle best practices
• Strengthen logging and monitoring coverage

Incident Response Support 

• Lead cloud-focused investigations during security incidents
• Improve forensic readiness in AWS
• Harden logging and evidence retention practices

Automation and Continuous Improvement 

• Automate guardrails and enforcement mechanisms
• Improve developer experience with secure cloud defaults
• Reduce manual cloud security reviews
• Optimizing tooling cost and effectiveness 

Metrics and Reporting 

• Define KPIs for cloud security posture
• Report on misconfiguration trends and exposure windows
• Provide executive-level reporting on infrastructure risk
• Support audit and compliance evidence collection

Your Qualifications

 Required 

• 7+ years of experience in cloud security, cloud engineering, or infrastructure security
• Deep expertise in AWS architecture and services 
• Strong understanding of IAM design and least-privilege principles
• Experience with Infrastructure as Code and CI/CD integration
• Experience implementing cloud-native detection and monitoring
• Ability to translate infrastructure risk into business impact

Preferred 

• Experience in mid-market or high-growth SaaS environments
• Experience supporting SOC 2 or similar audits
• Familiarity with policy-as-code frameworks
• Experience building multi-account AWS environments
• Relevant certifications such as AWS Security Specialty, CISSP, or equivalent

A few things we have to offer: 

• $130,000 to $150,000 base salary + bonus opportunity
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Representing a company with 4,000+ clients and a 99% retention rate
• Accelerated title and salary growth potential 
• A fun and energetic work environment that makes you excited to go to work every day

A few things we have to offer: