Reports To

Supervisor, Activations Support

What You Will Be Doing

The Support Services Specialist will assist and perform in the activation and configuration of ChargePoint Networked charging stations to new and returning station owners. The candidate will be required to interact directly with the Sales team, internal and external customers, O&M partners, Owner Support, and the Services team. The Support Services Specialist must be able to speak and read/write in French, manage multiple customers at a time, and be organized to track and report on their status. They should have a desire to learn new skills including technical skills.

The Candidate must maintain excellent communications with the customers, Sales Rep and Services team to assure timely and efficient completion of implementations, issue resolution and escalation, and proper documentation of the entire process to assure successful completion and handoff.

What You Will Bring to ChargePoint

• Communicate, educate, and establish best practices with new and returning station owners
• Receive inbound service requests post-sale
• Coordinate with Sales, Operations and Maintenance Partners, and the customer to achieve timely and accurate activation of stations.
• Oversee the install, activation, and validation of new charging stations

Requirements

• Demonstrated ability to manage all aspects of multiple related projects to ensure the overall implementation is aligned to and directly supports the Services business objectives
• Demonstrated ability to liaise with external partners, internal stakeholders and management
• Must have good time management, multitasking and stress management skills to be able to ensure that tasks get completed on time
• Good teamwork and leadership skills are essential to motivate different groups of people to fulfill their responsibilities within a given time frame
• Excellent communication (written, verbal, and presentation) and interpersonal skills
• Fluent in the French/French Canadian Language, both verbal and written
• Self-motivated, decisive, with the ability to adapt to change and competing demands

Location

Canada Remote

Overview

We’re looking for a driven and results-oriented Senior Account Executive to accelerate growth by identifying, engaging, and securing new customers. In this role, you’ll play a critical part in expanding our footprint across key industries by developing strategic relationships and turning prospects into long-term clients. You thrive in building pipeline from the ground up, navigating complex sales cycles, and closing high-impact deals.

This is a role for someone who takes the initiative, enjoys opening new doors, and knows how to create value where others see barriers. You’ll be supported by a cross-functional team, but you lead the charge, bringing our solutions to new markets and decision-makers. 

Requirements/Skills: 

• Excellent written and verbal communication; executive presence.
• Develop and implement strategic sales plans to achieve/exceed targeted sales goals within the Canadian region and Midwest US market
• Preferred Fluency in the French/French Canadian Language, both verbal and written
• Tech-savvy and adaptable; thrives in dynamic sales environments.
• Provide consistent follow-up to ensure satisfaction and drive upsell opportunities.
• High energy, with a bias toward action and results.
• Organized and effective at managing long and short sales cycles.
• Strong collaborator and team player.
• Track record of meeting/exceeding sales quotas in enterprise or commercial markets.
• Strong ethical standards and personal accountability.
• Experience managing multiple complex stakeholders and enterprise deals.
• Candidates will be required to travel 50% of the time. 

Specific Duties:

• Prospect and sell EV solutions to new and/or current customers in your assigned territory, with a focus on transit authorities.
• Identify and qualify prospects across your territory, building and executing sales strategies to win or grow accounts.
• Identify customer concerns and position value-driven use cases, using TCO data to clearly articulate business impact to key decision makers.
• Demonstrate ability to manage complex sales cycles involving multiple stakeholders, including legal and procurement teams.
• Effectively sell to C-Suite executives by aligning strategic outcomes with business priorities and financial metrics.
• Deliver compelling sales presentations that align our solutions with customer needs and demonstrate tangible business value.
• Manage pipeline, opportunities, and forecasts in SFDC with discipline; maintain a 180-day rolling sales forecast to support planning and execution.
• Oversee customer trials and evaluations, ensuring technical and business objectives are met.
• Collaborate with internal stakeholders to align go-to-market strategies with key partners and maximize partner-sourced opportunities.
• Conduct site visits and travel within the assigned territory to build customer relationships and assess solution fit.
• Understand local energy policies, incentives, and the competitive landscape to better position offerings.
• Prepare and support responses to formal procurement processes (RFPs, RFQs), leveraging experience with enterprise and multi-national procurement frameworks.
• Track and leverage public and private funding programs to support customer adoption and strengthen business cases.
• Coordinate legal processes for NDAs and contracts to ensure timely and compliant deal closure.
• Analyze market dynamics and the competitive landscape to inform sales strategies and improve win rates.
• Support in-field sales efforts and partner engagement through regional travel as needed 

Education & Experience:

• Bachelor’s degree or equivalent in business, sales, or related field.
• 12+ years of fleet/transit sales experience with consistent quota attainment.
• EV industry experience is a plus but not required.

Location: Canada Based

ChargePoint is committed to fair and equitable compensation practices.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.