Care Access
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CTMS Operations Manager
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About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements. This role is both people leader and technical owner: final gatekeeper for CTMS site and study builds, owner of platform/configuration standards and release/change control, primary liaison to our CTMS vendor(s), Study Start-Up (SSU), Source, Study Ops, Operational Excellence, Site Network, and QA, and lead for CTMS-sourced operational reporting. The role ensures build quality, SOP/GxP compliance, audit readiness, and continuous improvement of CTMS processes and KPIs.
How You'll Make An Impact
- Platform governance & final acceptance. Serve as final reviewer of CTMS build; approve builds for release and escalate/resolve gating defects. Document and enforce naming conventions and other configuration standards.
- Coordinate with SSU, Source, Study Ops, Operational Excellence, Site Network, QA, Data/Analytics, and vendors for integrations, handoffs, and incident resolution.
- Own CTMS-sourced dashboards and reports; define KPIs and lead process improvements.
- Hire, coach, allocate workload, conduct performance management and career development for CTMS Operations Analysts. Define role responsibilities and training plans; maintain training completion KPIs.
- Own CTMS SOP alignment, change control calendar, validation/testing for upgrades/releases, and audit readiness.
Other Responsibilities
- Lead change-control reviews for CTMS configuration changes and release planning.
- Maintain a CTMS runbook, build checklists, and training materials.
- Lead platform admin escalation and vendor relationships for system fixes or product changes.
- Represent CTMS operations in cross-functional governance meetings and study readiness reviews.
The Expertise Required
Knowledge, Skills, and Abilities:
- Deep working knowledge of CTMS configuration, study builds, and operational governance. (Experience with Conductor, Florence, Veeva, or comparable CTMS preferred)
- Proven people management skills: hiring, coaching, performance management and capacity planning.
- Strong stakeholder management and ability to operate cross-functionally with SSU, Study Ops, QA and vendor teams.
- Technical fluency: ability to read/run platform queries, understand integrations, and drive release testing.
- Strong written/verbal communication, documentation skills, and attention to detail.
- Familiarity with ICH-GCP, SOPs, and audit processes.
Certifications/Licenses, Education, and Experience
- Bachelor’s degree preferred (or equivalent experience).
- 5+ years of CTMS/platform or clinical systems experience, with 2+ years in a team lead/managerial role or equivalent leadership experience.
- Preferred certifications: CTMS platform admin certs, GCP/clinical research certifications, or relevant technical certifications.
How We Work Together
- Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
- Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected salary range for this role is $90,000 - $120,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Ready to apply?
Apply to Care Access
Community Engagement Partner I
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About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
We are looking for a Community Engagement Partner I, focused on fostering strong relationships with local communities to support health initiatives. This role will involve working with various local organizations and groups to build community capacity to engage in health research and develop and execute impactful community events and campaigns. This role is a local position within the Community Engagement department of Care Access, a global health research and clinical trials company.
How You'll Make An Impact
- Community Events
- Partner with local organizations including non-profits, faith-based organizations, community groups to schedule, coordinate, and manage between 10-12 community-based screening events per month.
- Prioritize community events based on managerial guidance
- Community Program/Event Management
- Set clear and achievable goals for each program/event, ensuring alignment with organizational objectives and community needs.
- Demonstrate strong planning abilities and effectively communicate plans and outcomes to company leadership.
- Establish benchmarks for successful and effective programs/events, regularly assessing and adjusting strategies to meet intended goals and Key Performance Indicators (KPIs).
- Conduct retrospective analyses to enhance upcoming programs/services in alignment with evolving community outreach strategies.
- Responsible for organizing local Ambassadors and expanding the reach of the Future of Medicine program through mutually beneficial partnerships.
- Communication and Outreach
- Listen to and collaborate closely with local organizations, clubs, and faith groups to plan and implement events or campaigns that are meaningful to the communities being served.
- Deliver clear, engaging presentations to both individuals and groups. Translate complex concepts into easily understandable terms for a general audience.
- Collaborates with internal Care Access teams to strategize and execute community engagement activities.
- Supports the larger clinical research team, ensuring seamless transitions for participants interested in participating in clinical trials
- Identify areas for continued community partnership initiatives based on managerial direction
The Expertise Required
- At least 2 years of experience managing program outreach
- The ideal candidate should be patient, empathetic, persistent, and of the utmost integrity.
- Proven ability in building and maintaining community partnerships.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- Proficiency in using modern technology for communication and data management.
- Multilingual is a plus.
- Bachelor’s Degree or equivalent professional experience
- Professional experience in Community Development, Community Organizing, Public Health, Social Work, or related field.
- Experience planning an organizing events and campaigns
- Proven track record of autonomous project initiation and completion
- Healthcare credentialing and advanced scientific or public health education are preferred
- Must possess and maintain a valid Driver’s License (Valid / Authorized to Drive in Canada and the US)
- Must have and maintain safe driving record and submit to Motor Vehicle Record Check
How We Work Together
- Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
- Travel: This role requires up to 25% national travel requirements further explained below.
- Length of travel will depend upon study requirements, staff needs, and company initiatives. During onboarding and training, additional travel may be required.
- Physical demands associated with this position Include:
- Walking (20%)
- Sitting (20%)
- Lifting - up to 25lbs and overhead (20%)
- Standing (20%)
- Driving (20%)
The expected salary range for this role is $50,000 - $80,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Ready to apply?
Apply to Care Access
Community Clinical Research Educator I
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About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
We are looking for a Community Clinical Research Educator who is deeply passionate about promoting awareness and education of clinical research, and access to clinical trials., to diverse communities. This role is a field-based position within the Community Engagement department of Care Access, a global health research and clinical trials company.
How You'll Make An Impact
- Future of Medicine Events
- Assist with the execution of 3-4 large Future of Medicine screening events per month.
- Provide education about the Future of Medicine program, clinical research, and general information about participation in research studies.
- Perform the Informed Consent process with event attendees
- Review all elements of the ICF with the participant and assess their understanding to ensure the protection of human participants in clinical research.
- Communication and Outreach
- Deliver clear, engaging presentations to both individuals and groups.
- Be well-versed in Care Access programs to be able to answer participant questions using effective communication tactics.
- Collaborate with internal Care Access teams to strategize and execute community engagement activities.
- Support the larger clinical research team, ensuring seamless transitions for participants interested in participating in clinical trials
- Interact in a positive, professional manner with participants, sponsor representatives, investigators and Care Access personnel and management
The Expertise Required
The ideal candidate should be self-motivated and passionate about clinical trials and healthcare. Interpersonal skills and the ability to forge and maintain positive working relationships are essential. Experience in medical and/or research fields is strongly preferred but is not mandatory.
- Demonstrated ability in networking, partnership building, and event organization.
- Proficiency in using modern technology for communication and data management.
- Strong understanding of participant confidentiality and ethical considerations in clinical research.
- Excellent organizational, project management, and problem-solving skills.
- Multilingual is a plus.
- Bachelor’s Degree or equivalent professional experience
- Minimum of 2 years of demonstrated clinical and/or education experience
- Proven track record of autonomous project initiation and completion
- Direct participant education or experience creating community networks and engaging and developing community partnerships are preferred.
- Healthcare credentialing and advanced scientific or public health education are strongly preferred
- Must possess and maintain a valid Driver’s License (Valid / Authorized to Drive in Canada and the US)
- Must have and maintain safe driving record and submit to Motor Vehicle Record Check
How We Work Together
- Travel: This role requires up to 20% national travel requirements. Length of travel will depend upon study requirements, staff needs, and company initiatives.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected salary range for this role is $50,000 - $80,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Ready to apply?
Apply to Care Access