Job Title: Journeyman NetOps Engineer

Security Clearance: Secret

Location: Tampa, FL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared and experienced Journeyman NetOps Engineer to join our team on-site at MacDill AFB in Tampa, FL. This position supports the Global Solutions Management-Operations II (GSM-O II) Joint Communications Support Element (JCSE). The JCSE team provides en-route, early entry, scalable C4 support to Regional Combatant Commands, Special Operations Command, and other agencies. 

(This role is considered "Mission Essential" and may require supporting 24x7 Network Operations including 12 hour shifts as required.)

Responsibilities will include, but not be limited to:

• Providing day to day operational routing and switching support with hands on experience with Cisco Routers and Switches, routing protocols (BGP, EIGRP, RIP, etc.)
• Troubleshoot routing protocols and end-to-end network performance from the Local Area Network (LAN) through a Wide Area Network (WAN), to a Campus Area Network (CAN).
• Willingness to cross train and support multiple technologies in an operational environment including SATCOM, Voice, VDI/Virtualization.
• Support the system adherence to industry standards, DOD standards, DOD policies, DOD instructions, DOD directives, cybersecurity policies, and best commercial practices.  
• Utilize ticketing systems for detailed documentation of outages and network change activities.
• Provide technical problem resolution for a wide range of network infrastructure problems or anomalies.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Current CCNA or equivalent certification.

Job Title: Records Management Specialist – Mid

Location: Washington, DC

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a Records Management Specialist – Mid to support records and information management operations in Washington, DC. This role is responsible for organizing, maintaining, and ensuring proper handling of records in accordance with established policies and retention requirements. The selected candidate will support lifecycle management of records, ensuring accuracy, accessibility, and compliance with organizational standards.

Responsibilities will include, but not be limited to:

• Manage and maintain physical and electronic records throughout their lifecycle.
• Ensure records are properly categorized, indexed, and stored in accordance with established procedures.
• Support records retention and disposition activities, including archiving and destruction.
• Perform quality control checks to ensure accuracy and completeness of records.
• Assist in the development and implementation of records management policies and procedures.
• Respond to records requests and ensure timely retrieval of information.
• Maintain tracking systems and databases for records inventory and status.
• Collaborate with stakeholders to ensure compliance with records management requirements.
• Support audits and reviews related to records management practices.

• U.S. Citizenship.
• 4+ years of experience in records management, document control, or information management.
• Knowledge of records lifecycle management principles and best practices.
• Experience with electronic records management systems (ERMS) or document management tools.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and maintain accurate records.
• Proficiency with standard office software (e.g., Microsoft Office Suite).
• Strong written and verbal communication skills.

Desired Qualifications:

• Experience in large or enterprise environments.
• Familiarity with records retention schedules and disposition processes.
• Experience supporting audits or compliance reviews.
• Knowledge of information governance or data management practices.
• Relevant certifications (e.g., Certified Records Manager (CRM) or equivalent).

Job Title: Network Engineer - SME

Security Clearance: Ability to Obtain Public Trust

Location: Cambridge, MA

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL has an immediate opportunity for a Network Engineer - SME to support the mission in Cambridge, Massachusetts. The professional must have a minimum of 10 years of related experience as a subject matter expert in architecting complex networks, as well as experience with Cisco Identity Services Engine (ISE), Palo Alto firewall, Cisco Firepower VPN, Cisco Application Centric Infrastructure (ACI), Cisco Digital Network Architecture (DNAC), IPV6, DHCP, DNS, VPN, MPLS, MTIPS, Border Gateway Protocol (BGP), routing, switching, Out-of-Band (OOB) networks, cloud infrastructure, and firewall management.  

The successful candidate is a team player, able to effectively manage their time, willing to learn new technologies, and work with limited supervision. In addition, the qualified candidate will work with other Information Technology team members to ensure continuous network operations.

(3 days onsite at the customer location in Cambridge, MA / 2 days remote.)

Responsibilities will include, but not be limited to:

• Manage Cisco ISE environment.
• Perform day-to-day activities required to manage data services, such as network design, implementation, and management, to include troubleshooting of complex network issues.
• Provide direct support to other departments regarding network operational issues.
• Perform installation, configuration, maintenance, and upgrading of network infrastructure as required.
• Work with all application owners and other IT stakeholders to build and support a scalable, efficient, and stable network.
• Research, plan, design, and implement network technologies using industry best practices to ensure network operations meet business and technical requirements.
• Assist internal business units in collecting and documenting network requirements.
• Assist in developing network policies, procedures, and change management for network operations.
• Work with the virtualization group to develop, configure, and manage networking requirements to ensure interoperability between both physical and virtualization environments.
• Participate in Disaster Recovery/Business Continuity team.

• U.S. Citizenship.
• An active Cisco Certified Internetwork Expert (CCIE) certification is highly preferred.
• Must be able to complete “eApp National Background Investigation Services (NBIS)” form.
• Must have 10 years of related experience managing data networks, possessing extensive skills and knowledge in network design, architecture, troubleshooting, and management.
  • Must have Cisco Identity Services Engine (ISE) hands on designs and architect experience.
  • Must have experience with Cisco Firepower VPN, Cisco Application Centric Infrastructure (ACI), Cisco Digital Network Architecture (DNAC), IPV6, CISCO Equipment, and Palo Alto Firewalls.
  • Solid understanding of Cisco routers and switches, firewalls, etc.
  • Knowledge of internal and external routing protocols, e.g. EIGRP and BGP, QoS.
  • Experience converting from IPV4 to IPV6.
  • Experience with Virtualization networking technologies (preferred).
  • Comprehensive experience troubleshooting network issues that impact user’s productivity.
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers and managers.
• Must have excellent written and verbal communication skills.
• Ability to lift and carry items weighing up to 50 pounds.

Job Title: Security Operations Analyst – Senior

Location: Washington, DC

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a Senior Security Operations Analyst to support security operations in Washington, DC. This role is responsible for monitoring, detecting, and responding to cybersecurity threats while ensuring the protection of organizational systems and data. The selected candidate will provide advanced analysis and incident response support, as well as guidance to junior analysts.

Responsibilities will include, but not be limited to:

• Monitor security events and alerts using SIEM and other security tools to identify potential threats.
• Analyze and investigate security incidents, including malware, phishing, and unauthorized access attempts.
• Lead incident response activities, including containment, eradication, and recovery efforts.
• Perform threat hunting and proactive analysis to identify emerging risks.
• Correlate data from multiple sources to assess impact and recommend mitigation strategies.
• Develop and maintain incident response procedures and playbooks.
• Document incidents, findings, and remediation actions in accordance with established processes.
• Collaborate with engineering and IT teams to improve security posture and response capabilities.
• Provide mentorship and guidance to junior analysts.

• U.S. Citizenship.
• Current IAT Level II or higher certification (e.g., Security+ CE, CySA+, CASP+, or equivalent).
• 6+ years of experience in security operations, incident response, or threat analysis.
• Experience in security operations, incident response, or threat analysis.
• Hands-on experience with SIEM platforms (e.g., Splunk) and security monitoring tools.
• Knowledge of common attack vectors, threat actors, and defensive techniques.
• Experience analyzing logs, network traffic, and endpoint activity.
• Familiarity with operating systems (Windows, Linux) and basic networking concepts.
• Strong analytical, troubleshooting, and communication skills.

Desired Qualifications:

• Experience in a Security Operations Center (SOC) environment.
• Familiarity with threat intelligence platforms and frameworks (e.g., MITRE ATT&CK).
• Experience with endpoint detection and response (EDR) tools.
• Scripting or automation experience (e.g., Python, PowerShell).
• Experience leading incident response efforts or mentoring junior analysts.

Job Title: Cybersecurity Engineer – Senior

Location: Washington, DC

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a Senior Cybersecurity Engineer to support security initiatives in Washington, DC. This role is responsible for designing, implementing, and maintaining secure systems and ensuring the protection of organizational assets. The selected candidate will provide technical leadership across security architecture, risk management, and continuous monitoring efforts.

Responsibilities will include, but not be limited to:

• Design, implement, and maintain cybersecurity solutions aligned with industry frameworks (e.g., NIST, ISO 27001).
• Perform vulnerability assessments, security control reviews, and risk analyses.
• Monitor systems for security incidents and support incident response and remediation efforts.
• Develop and enforce security policies, procedures, and best practices.
• Configure and manage security tools (e.g., SIEM, IDS/IPS, endpoint protection).
• Collaborate with engineering teams to integrate security controls into system architectures.
• Conduct security audits and support continuous monitoring activities.
• Maintain security documentation, including system security plans and risk tracking.
• Provide technical guidance to junior cybersecurity staff.

• U.S. Citizenship.
• Current IAT Level III or IAM Level II certification (e.g., CISSP, CASP+ CE, or equivalent).
• 8+ years of experience in cybersecurity, information security, or a related field.
• Experience with risk management frameworks (e.g., RMF, NIST-based approaches).
• Experience with vulnerability assessment tools (e.g., Nessus or similar).
• Knowledge of security architecture and network security principles.
• Experience with security tools such as SIEM, IDS/IPS, and endpoint protection.
• Familiarity with Windows, Linux, and cloud environments (AWS, Azure, or similar).
• Strong analytical, troubleshooting, and communication skills.

Desired Qualifications:

• Experience in enterprise environments.
• Familiarity with compliance and risk tracking tools.
• Experience with Zero Trust concepts.
• Scripting or automation experience (e.g., Python, PowerShell).
• Experience with DevSecOps or container security.

Job Title: IT Systems Engineer – Senior

Location: Washington, DC

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a Senior IT Systems Engineer to support IT operations in Washington, DC. This role is responsible for the design, implementation, and maintenance of complex IT systems to ensure reliability, performance, and scalability. The selected candidate will provide technical leadership across system architecture, integration, and operational support.

Responsibilities will include, but not be limited to:

• Design, implement, and maintain systems, including servers, virtualization, storage, and cloud environments.
• Install, configure, and manage Windows and Linux operating systems.
• Monitor system performance and troubleshoot hardware, software, and infrastructure issues.
• Support system integration and ensure interoperability across platforms and applications.
• Implement backup, recovery, and disaster recovery solutions.
• Collaborate with engineering teams to ensure systems are secure and aligned with best practices.
• Automate administrative tasks using scripting tools (e.g., PowerShell, Python, Bash).
• Maintain system documentation, configurations, and standard operating procedures.
• Provide technical guidance to junior team members.

• U.S. Citizenship.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• 8+ years of experience in systems engineering, IT infrastructure, or a related field.
• Proficiency with Windows Server and/or Linux systems.
• Experience with virtualization (e.g., VMware, Hyper-V) and/or cloud platforms (AWS, Azure, or similar).
• Knowledge of storage solutions and backup/recovery processes.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience troubleshooting system and infrastructure issues.
• Scripting experience (e.g., PowerShell, Python, Bash).
• Strong communication and documentation skills.

Desired Qualifications:

• Experience in large-scale enterprise environments.
• Familiarity with automation/IaC tools (e.g., Terraform, Ansible).
• Experience with containerization (Docker, Kubernetes).
• Knowledge of system hardening and security best practices.
• Relevant industry certifications.

Job Title: Intermediate Help Desk Technician

Security Clearance: Secret

Location: Guam / Saipan

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Intermediate Help Desk Technician to join our on-site team in Guam and Saipan. This position provides comprehensive IT support across classified and unclassified networks, including desktop, network, and video teleconferencing (VTC) systems. The technician will troubleshoot and resolve technical issues, perform imaging and software deployments, maintain ticket records, and ensure timely resolution in accordance with established Service Level Agreements (SLAs).

Preferred Qualifications:

Education:

•  A minimum of a High School diploma or equivalent is required.

Job Title: Defense Red Switch Network (DRSN) Support Technician

Security Clearance: Top Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 DISA Global Operations Center (DGOC).

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents .
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. 
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Support all customers to include providing global situational awareness support. 
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Proactively monitor network alarms across platform specific network management tools. 
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. 
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

• U.S. Citizenship.
• An active, in-scope US Government issued Top Secret clearance.
• 2-4 yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment and travel up to 10%.
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
• Requires general understanding of both voice infrastructure and IP network topologies.

• Tech control facility or cyber transport experience.
• Circuit actions experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.

   

Job Title: Audio Visual Engineer

Security Clearance: Secret

Location: Tampa, FL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Audio Visual Engineer to join our team in Tampa, FL. The successful candidate will support the Audiovisual Engineering team by providing design packages, reviewing construction drawings for new MILCONS, developing material equipment lists, and interfacing daily with the Project Managers. 

Responsibilities will include, but not be limited to:

• Engage with customer stakeholders to collect and validate requirements
• Perform site surveys to collect system architecture information
• Conduct end-to-end technical planning and design for AV/VTC solutions
• Assist the AV/VTC Install and Maintenance Team to fully commission and maintain installed systems
• Demonstrate an understanding of how to configure and troubleshoot Voice and VTC networks
• Create system design description documents and system architecture line drawings
• Maintain system design revisions and final as-built drawings
• Maintain knowledge and understanding of industry trends and new technologies
• Plan and execute deployment, configuration, testing and customer training
• Provide project level of effort, schedules, and project criteria for overall system design
• Provide detailed Master Equipment List to meet project design requirements
• Provide industry best-practice sustainment methods for multi-vendor platforms
• Provide documentation of standardized procedures, methods, and configurations
• Provide systems engineering and body of evidence documentation to support ATO requirements
• Conduct DoD Approved Product list verifications

 Minimum Qualifications:

• U.S. Citizenship
• An active, in-scope US Government issued Secret clearance
• 6 years’ experience with Department of Defense (DoD) AV/VTC systems including but not limited to NIPRNET, SIPRNET, JWICS
• Excellent management, organizational, and communication skills
• Ability to operate independently or with a team in dynamic environment; prioritize tasks; and keep abreast of the latest technology
• Ability to use MS Visio
• Ability to use MS Office Applications
• Crestron DM experience
• Extron XTP and FOX Matrix switch experience
• Cisco WebEx Codec setup experience
• Clearone/BiAmp DSP experience

Minimum Qualifications:

• CTS Designer (CTS-D) certification
• AutoCAD experience
• Direct View LED videowall design experience
• Crestron CTI certifications
• Solid works or other 3-D modeling software

Job Title: Missile Defense Agency (MDA) NOC Technician

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets. 
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:
  
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
  • Evaluates and provides feedback for training, standard operating procedures, and tools.
  • Assist in training Network controllers within O&M.
  • Effectively communicates with the O&M team and the customer.
  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
  • Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2+ yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment and travel up to 10%.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.

• Prior Military experience or experience working as a contractor in a Government environment is preferred. 
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Job Title: JRSS Network Technician

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared and experienced Joint Regional Security Stack (JRSS) Network Technician to join our team on-site at Scott AFB in Illinois. This position provides technical expertise for critical network infrastructure. Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).  

(This role is considered "Mission Essential" and may require supporting rotating involves shift work, which includes nights and weekends.) 

Responsibilities will include, but not be limited to:

• Execute network operations to include analysis of customer traffic across the MPLS and JRSS infrastructure. 
• Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions. 
• Work directly with supported customers and peers to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management. 
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.                               
• Assess and identify resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• 2-4 yrs of recent and relevant technical experience.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS.
• General understanding of network topologies.
• Ability to work in a 24/7 shift work environment.

• Tech control facility or cyber transport experience
• Circuit actions and vendor experience            
• IP architecture experience
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4.

Job Title: Missile Defense Agency (MDA) NOC Technician

Security Clearance: Secret

Location: Hill AFB, UT

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets. 
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:
  
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
  • Evaluates and provides feedback for training, standard operating procedures, and tools.
  • Assist in training Network controllers within O&M.
  • Effectively communicates with the O&M team and the customer.
  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
  • Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2+ yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment and travel up to 10%.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.

• Prior Military experience or experience working as a contractor in a Government environment is preferred. 
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Job Title: Webmaster (Web & Systems Developer)

Security Clearance: Secret

Location: Fort Sill, OK

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our mission at Fort Sill in Oklahoma. The Webmaster (Web & Systems Developer) provides enterprise web development, systems integration, and automation support to the United States Army Fires Center of Excellence (FCoE). This position supports Microsoft 365 platforms, SharePoint environments, web services, automation workflows, and data visualization tools in a secure DoD enterprise environment. The role requires experience developing, maintaining, and optimizing web-based applications and collaboration platforms in compliance with federal accessibility and cybersecurity standards.

Responsibilities will include, but not be limited to:

• Develop, maintain, and administer SharePoint sites and Microsoft 365 collaboration environments.
• Design and implement web applications, dashboards, and workflow automation solutions.
• Support Power Platform tools including Power Apps, Power Automate, and Power BI.
• Develop and maintain secure web interfaces and enterprise data tools.
• Ensure web content complies with Section 508 accessibility standards.
• Provide support for Azure DevOps or related development lifecycle tools.
• Demonstrate experience, knowledge, and skills regarding Artificial Intelligence (AI), Large Language Models (LLMs), and bot creation to support workflow automation and digital solutions.
• Design, develop, and support web content including Blogs, RSS/News feeds, audio and video, and social networking services and their associated APIs.
• Troubleshoot web application performance and system integration issues.
• Support database connectivity and backend systems integration as required.
• Administer SharePoint permissions and groups, create workflows, and perform content reviews and audit actions for relevant, timely information and compliance with regulations and policy.
• Design and implement links to other DoD websites in accordance with DoD and U.S. Army G-6 standards and regulations.
• Analyze and assess existing and emerging technologies to determine relevance to the web environment, including software assessments, standardization assessments, and site structure assessments, then identify changes necessary to upgrade websites and services.
• Coordinate with IT, AV, and LMS teams to support training and operational environments.
• Utilize Adobe Creative Suite (e.g., Photoshop, Illustrator, Lightroom) and other industry-standard graphic design software as required.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2+ yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Professional experience in web development and enterprise systems support.
• Software experience in MS 365, Power BI, Power Apps, Power Automate, Dataverse, Azure DevOps, Azure Storage, X code, VS Code, and PowerQuery.
• Experience with Microsoft 365, SharePoint administration, and collaboration platforms.
• Experience developing web-based applications using modern development frameworks.
• Experience performing graphical design, site planning, and layout of web applications, websites, and web-related services using dynamic and static web interfaces.
• Experience coding with HTML, DHTML, VB Script, Java Scripts, and Cascading Style Sheets.
• Skilled coding experience with programming languages, frameworks, and CMS platforms including HTML/HTML5, CSS, XML, JavaScript, JSON, PHP, SQL, MySQL, Swift, AJAX, Bootstrap, JQuery, SASS, Joomla!, WordPress, Drupal, Adobe Experience Manager (AEM), Concrete 5, Git, GitHub, Azure DevOps, PySpark, and TypeScript.
• Familiarity with secure coding practices and DoD IT environments.
• Familiarity with Section 508 of the Rehabilitation Act of 1973 and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards.
• Solid oral and written communication skills.

Required Certifications:

• IAT Level II compliant (e.g., Security+ CE or equivalent) for elevated privileges.
• Must meet required certification requirements associated with the designated labor category.
• Must maintain required cybersecurity compliance credentials where applicable.

• Experience supporting Army or DoD enterprise environments.
• Experience with Azure DevOps or similar development lifecycle tools.
• Experience integrating automation or AI-driven solutions.
• Experience with database management and backend integration.
• Experience ensuring federal Section 508 compliance.

Job Title: Implementations Network Engineer

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared and experienced Implementations Network Engineer to join our team on-site at Scott AFB, IL. This position supports the Defense Information Systems Agency (DISA), providing technical expertise for the configuration, installation, and servicing of critical DoD network infrastructure. The engineer will oversee deployments, perform system testing, and support project-based network rollouts across Department of Defense environments.

Responsibilities will include, but not be limited to:

• Perform customer coordination, Initial Test and Acceptance (IT&A), execution of all reporting functions, and complete data input associated with new network equipment and service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards.
• Configure and maintain DISA’s out-of-band management network consisting of Cisco and Juniper devices using baseline configurations customized for each site.
• Upgrade software on Cisco and Juniper devices.
• Create/update project planning documentation to support selecting and creating IP addressing schemes (subnet selection, equipment management IP selection), as well as assigning ports on out-of-band management nodes.
• Perform systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources.
• Ensure all information (POC, location, & interface) is correct and formatted properly according to provided requirements.
• Verify correct points of contact (POC) for each location through which the circuit traverses.
• Engage with the DISA project managers and/or customers to resolve issues with incomplete or unclear requirements.
• Reach out to stakeholders and facilitate approvals as necessary to ensure continual forward progress of the service request.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Proficient knowledge of various network hardware equipment specifications, configuration and testing processes, and industry specifications.
• Network engineering, problem management, and performance management experience.
• Knowledge of networking architecture, evaluating, and recommending new technologies to enhance current capabilities and performing needs assessments.
• Knowledge of data and voice network design carried over various transmissions systems, router to router connections using military and commercial protocols such as BGP and ISIS, switch-to-switch trunking to include VLANS, and circuit configurations through multiplexers.
• Experience with network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.) and network appliances (e.g., routers, load balancers, domain name servers, firewalls).
• Knowledge of configuring, activating, testing, and analyzing network systems.
• Ability to work in a team environment, but self-driven to complete assignments while continually developing proficiencies in processes.
• Strong written and verbal communications, team building and collaboration skills.

• Prior experience at DISA, or knowledge of DISA systems and processes.
• Prior experience with SharePoint data entry, DDOE, or SharePoint order processing.
• Order services on behalf of the customer; input service requests into DISA Storefront (DSF).
• Experience providing customer outreach on all orders to ensure accuracy of the POC, location, and interface.

Job Title: Transport/IP (TRIP) Network Technician

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a Transport/IP (TRIP) Network Technician to support critical work at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Transport and IP NOC.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Minimum Qualifications:

• Prior Military experience or experience working as a contractor in a Government environment is preferred. 
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Job Title: Transport/IP (TRIP) Network Technician

Security Clearance: Secret

Location: Hill AFB, UT

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a Transport/IP (TRIP) Network Technician to support critical work at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Transport and IP NOC.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Minimum Qualifications:

• Prior Military experience or experience working as a contractor in a Government environment is preferred. 
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Job Title: Space Development Agency (SDA) NOC Technician

Security Clearance: Secret

Location: Hill AFB, UT

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our mission at Hill AFB in Utah. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. 

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets. 
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:
  
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
  • Evaluates and provides feedback for training, standard operating procedures, and tools.
  • Assist in training Network controllers within O&M.
  • Effectively communicates with the O&M team and the customer.
  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
  • Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2-5 yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Demonstrated experience in network monitoring, troubleshooting, and service restoration.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network and transport topologies, including IP and DWDM environments.
• Ability to work in a 24/7 operational environment, including rotating shifts.

• Experience in a Tech Control Facility (TCF) or Cyber Transport environment.
• Background in circuit actions and coordination with telecom vendors.
• Familiarity with IP architecture and network design principles.
• Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations.
• Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Additional certifications are a plus, including:
  • CCNA (Cisco Certified Network Associate);
  • JNCIA-Junos (Juniper Networks Certified Associate);
  • F5 Networks Certified Technical Specialist;
  • ITILv4 (Information Technology Infrastructure Library, Version 4).

Job Title: Learning Management Systems (LMS) Course Specialist

Security Clearance: Secret

Location: Fort Sill, OK

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our mission at Fort Sill in Oklahoma. The Learning Management Systems (LMS) Course Specialist provides administration, configuration, and lifecycle support for enterprise learning platforms supporting the United States Army Fires Center of Excellence (FCoE). This role supports Blackboard and related training systems, ensures course availability and system functionality, and provides technical assistance to instructors and administrators within a secure DoD training environment.

Responsibilities will include, but not be limited to:

• Administer and maintain Blackboard and associated learning platforms.
• Create, configure, and manage online course shells and user access.
• Provide technical support to instructors and training staff.
• Troubleshoot LMS system performance and user access issues.
• Maintain course lifecycle documentation and system configuration records.
• Ensure course content meets accessibility and compliance standards.
• Support integration of LMS platforms with enterprise IT systems.
• Monitor system performance and coordinate upgrades or patches as required.
• Provide reporting and data extraction related to course usage and system metrics.
• Support training system sustainment and transition activities.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Professional knowledge, skills, and experience developing and sustaining Learning Management System (LMS) capabilities.
• Demonstrated experience with Army Distributed Learning Systems, with proof of two (2) or more years of experience in each of the following: developing courses with LMS, administering courses in LMS, managing community engagement with LMS, managing content in LMS, and developing and sustaining online training sites.
• Experience supporting Blackboard or similar learning management systems.
• Experience troubleshooting user access and system configuration issues.
• Familiarity with structured IT service management environments.
• Strong documentation and coordination skills.

Required Certifications:

• Must complete the following Army Online Blackboard training within 30 days of contract award:
  • Blackboard 101 Instructors Basic Training (10 hours)
  • Blackboard 201 Exemplary Course Design Training (14 hours)
  • Blackboard 301 Domain Administrator Training (4 hours)
  • Blackboard Institutional Hierarchy Training (3 hours)
  • Blackboard Learning Content Management System (LCMS) Interface to Army Training Requirements and Resource System (ATRRS) Training (2 hours)
  • Blackboard Certificate Management Tool Training (2 hours).

• Experience supporting Army or DoD training environments.
• Experience integrating LMS platforms with Microsoft 365 or enterprise systems.
• Experience with data reporting and analytics tools.
• Experience supporting large institutional training operations.

Job Title: Audio Visual Engineer

Security Clearance: Secret

Location: Fort Sill, OK

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our mission at Fort Sill in Oklahoma. The Audio Visual Engineer provides advanced engineering, integration, and lifecycle management support for Audio-Visual and Video Teleconferencing (AVL-VC) systems supporting the United States Army Fires Center of Excellence (FCoE). This role is responsible for system design validation, advanced troubleshooting, system optimization, and integration of AV systems within secure enterprise environments.

Responsibilities will include, but not be limited to:

• Engineer, configure, and optimize complex classroom and conference room AV systems.
• Design and support integrated AV control systems and digital signal processing (DSP) configurations.
• Perform advanced diagnostics and root-cause analysis of AV system failures.
• Integrate AV systems with enterprise networks and communication systems.
• Oversee installation and configuration of new AV components and system upgrades.
• Support lifecycle replacement planning and technology refresh initiatives.
• Ensure interoperability between AV systems, collaboration platforms, and network infrastructure.
• Provide escalation support for complex AV issues beyond technician-level troubleshooting.
• Maintain system documentation, diagrams, and configuration records.
• Support executive-level and mission-critical event operations as required.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance
• Minimum of ten (10) years of experience with the design, development, implementation, installation, operations, and sustainment of AVL-VC systems for large and small facilities.
• Minimum of ten (10) years of verifiable Digital Sound Processor (DSP), digital projection, digital display, and control systems equipment installation and operations experience (must be supported by resume content).
• Professional experience engineering and integrating enterprise AV systems.
• Experience with digital signal processing (DSP), control systems, and large-format display systems.
• Experience with digital projection and digital display systems installation and operations.
• Experience integrating AV solutions within structured IT/network environments.
• Ability to interpret technical schematics, wiring diagrams, and system design documentation.
• Ability to read and understand architectural plans and schematic line drawings.
• Experience troubleshooting advanced AV system issues in operational environments.
• Must have the physical ability to walk, stand, kneel, squat, bend, lift, push, and perform other physical tasks associated with AVL-VC installation and sustainment.
• Must be physically able and comfortable working at heights (catwalks, lifts, etc.), in dimly lit venues, and around restricted/tight spaces when necessary.
• Ability to lift and transport moderately heavy equipment (up to 50 pounds).
• Excellent visual acuity and hearing required.

Required Certifications:

• Must meet required certification requirements associated with the designated labor category.
• InfoComm CTS certification required; CTS-I or CTS-D preferred if applicable.
• Must maintain required cybersecurity compliance credentials where applicable.

• Experience supporting large training or institutional environments.
• Experience supporting DoD or federal facilities.
• Experience with enterprise collaboration and VTC systems.
• Experience designing AV systems for secure or classified environments.

Job Title: Audio Visual Specialist

Security Clearance: Secret

Location: Fort Sill, OK

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our mission at Fort Sill in Oklahoma. The Audio Visual Specialist provides installation, maintenance, troubleshooting, and lifecycle support for classroom and conference room Audio-Visual and Video Teleconferencing (AVL-VC) systems supporting the United States Army Fires Center of Excellence (FCoE). This position supports a large-scale classroom training environment and ensures operational readiness of AV systems in instructional spaces, conference rooms, and leadership facilities.

Responsibilities will include, but not be limited to:

• Install, configure, and maintain classroom AV and VTC systems.
• Troubleshoot projectors, displays, control systems, audio processors, microphones, speakers, and associated cabling.
• Support wired and wireless presentation systems.
• Perform preventive maintenance and lifecycle sustainment of AV equipment.
• Respond to and resolve service requests within required timeframes.
• Support system upgrades, component replacements, and configuration changes.
• Coordinate with network and IT personnel to ensure proper integration of AV systems.
• Assist in setup and operational support for official events and training sessions.
• Maintain documentation of AV system configurations and updates.
• Ensure compliance with security and facility access requirements

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Professional experience supporting commercial or enterprise AV systems.
• Experience troubleshooting audio, video, and control system components.
• Familiarity with digital signal processing (DSP) equipment.
• Experience supporting classroom or conference room technology environments.
• Ability to read wiring diagrams and technical documentation.
• Must obtain basic Crestron, AMX, Biamp, and Extron training within 120 days after contract award. These certifications and training are at the Contractor’s expense and all time requirements run concurrently from contract award.
• Basic knowledge and understanding of equipment settings related to normal operation of Audio Visual and Information Technology systems.
• Ability to lift/carry up to 50 pounds.
• Ability to climb/work at heights up to 20 feet.
• Solid oral and written communication skills.

Required Certifications:

• InfoComm International Certification in Audiovisual Technology, required and must remain current with no lapse in recertification.

• InfoComm International Certified Technology Specialist (CTS) certification in Audio Visual Technology Installation (CTS-I) 
• Experience supporting large training environments (multiple classrooms).
• Experience integrating AV systems with enterprise networks.
• Experience supporting senior leadership event operations.
• Familiarity with DoD or federal facility environments.

Job Title: Information Technologist I – Information Management Officer (IMO)

Security Clearance: Secret

Location: Fort Sill, OK

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our mission at Fort Sill in Oklahoma. The Information Technologist I (Information Management Officer) provides enterprise-level IT support services to the United States Army Fires Center of Excellence (FCoE). This position supports SIPRNet, NIPRNet, LAN/WAN, WLAN, classroom automation systems, and enterprise IT infrastructure across a large-scale DoD environment. The role requires hands-on technical expertise, strong troubleshooting ability, and experience operating in a structured, security-controlled environment.

Responsibilities will include, but not be limited to:

• Provide Tier II/III support for desktops, laptops, tablets, servers, printers, scanners, multifunction devices, and cellular devices.
• Install, configure, and maintain Windows-based operating systems and Microsoft 365 applications.
• Perform system imaging, deployment, upgrades, patching, and lifecycle support.
• Administer and troubleshoot Microsoft Intune and endpoint management systems.
• Support LAN/WAN and wireless network connectivity troubleshooting.
• Maintain compliance with cybersecurity and IA requirements.
• Process and track service requests and work orders through Army Enterprise Service Management Platform (AESMP).
• Provide classroom automation and training system support.
• Document technical procedures and system configurations.
• Support implementation of system upgrades and configuration changes.
• Coordinate with web, AV, and LMS personnel as required.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Minimum of two (2) years of client support in a Microsoft Windows-based environment.
• Experience supporting Windows 10/11 operating systems.
• Experience with Microsoft 365 and enterprise productivity tools.
• Working knowledge of TCP/IP networking fundamentals.
• Experience troubleshooting hardware and software issues in a structured IT environment.
• Ability to operate in compliance-driven DoD environments

Required Certifications:

• IAT Level II compliant (e.g., Security+ CE or equivalent) if required for elevated privileges.
• Must meet required Computing Environment (CE) certification requirements.
• Must maintain continuing education requirements as applicable.

• Experience supporting Army or DoD enterprise networks.
• Experience with Microsoft Intune or endpoint management platforms.
• Experience supporting large-scale user populations (5,000+ endpoints).
• Familiarity with enterprise IT service management processes.

Job Title: IP Network Engineer II

Security Clearance: Secret

Location: Pearl Harbor, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our critical mission in Pearl Harbor, Hawaii. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. The Network Engineer will perform sustainment, maintenance, and Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.

Responsibilities will include, but not be limited to:

• Perform engineering tasks related to the design, implementation, and integration of network changes and sustainment of customer systems in an Wide Area Network environment.
• Conduct planning and performance of analytical research, design development, and other tasks to align with customer specifications.
• Control network systems to ensure 99% or better system uptime and connectivity.
• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes.
• Mitigate risks, control costs and schedule variance, and effectively manage large scale, integrated projects.
• Perform a variety of analytical tasks which include hardware and software design and implementation.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Experience analyzing VLAN, routing, IP addressing and sub-netting.
• Experience with Palo Alto firewalls, F5 appliances, and Splunk systems.
• Experience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS OSPF, or Static routing.
• Experience with either service provider or enterprise IP networks using an interface on Cisco (ESR and ASR) and/or Juniper routers.
• Experience with ports and protocols.

• Equally proficient in Juniper and Cisco configuration, troubleshooting, and design.
• Experience with Cisco IOS XR, JUNOS, and Cisco IOS codes.
• Pearl or other language scripting capable of running backup confits and other scripting to pull information from Cisco/Juniper routers
• IPSEC configuration, troubleshooting, and design experience.
• MPLS configuration, troubleshooting, and design experience.
• IPV6 configuration, troubleshooting, and design experience.
• Security certification and/or knowledge of DDoS and other attack vectors experienced in today' networks.
• Crypto configuration, troubleshooting, and design experience.
• Layer 2/3 VPN and Firewall knowledge and experience.
• Physical cable plant and wiring experience.
• Certifications with major network system vendors such as Cisco are a strong plus.
• Excellent project, technical, interpersonal, presentation and problem management skills.
• Extensive network integration experience for a variety of network protocol standards.
• Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts.
• Familiarization of DOD regulations and directives.

Job Title: Enterprise Voice Engineer III

Security Clearance: Secret

Location: Pearl Harbor, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared and experienced Enterprise Voice Engineer to join our team on-site in Pearl Harbor, Hawaii. In this role, you’ll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) voice services—supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations.

Responsibilities will include, but not be limited to:

• Perform engineering tasks to maintain a large, complex and highly resilient IP voice and video communications infrastructure.
• Manage, configure, troubleshoot and assure service supporting all aspects of a voice, video and data network. Must be organized, document oriented, possess skills in diagramming, and understand WAN principals.
• Perform system maintenance, support capacity planning activities and complete configuration change actions and documentation efforts.
• Configure and implement calling search spaces, route plans, route partitions, route lists and device profiles.
• Analyze and configure Cisco or Juniper routing and switching devices.
• Support distributed firewall infrastructure.
• Provide input in the development of technical policy, work instructions, and reporting in support of an enterprise IP telephony network.
• Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows.
• Analyze and resolve remote site registration, signaling, and media problems.
• Validate change requests and ensure accuracy.
• Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules.
• Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Experience with one or multiple Cisco, Avaya, or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC), and Avaya Aura Application Server.
• Expertise in SIP internetworking signaling and call flow. 
• Demonstrable experience of advanced fault analysis to isolate and diagnose network problems for routing, switching, security, and large scale voice implementations. 

• Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
• Experience with Cisco Unified Communications Manager and or Avaya Aura soft switches.
• Experience with Oracle SBCs and other voice media gateway appliances.
• Experience supporting distributed firewall infrastructure.
• Experience creating/supporting IPSec MPLS VPN infrastructure. 
• Experience implementing and supporting BGP routing protocols. 
• Experience designing, configuring and troubleshooting QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.).
• Familiarity with IPSec implementation and troubleshooting.

Job Title: Enterprise Voice Engineer II

Security Clearance: Secret

Location: Pearl Harbor, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared and experienced Enterprise Voice Engineer to join our team on-site in Pearl Harbor, Hawaii. In this role, you’ll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) voice services—supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations.

Responsibilities will include, but not be limited to:

• Perform engineering tasks to maintain a large, complex and highly resilient IP voice and video communications infrastructure.
• Manage, configure, troubleshoot and assure service supporting all aspects of a voice, video and data network. Must be organized, document oriented, possess skills in diagramming, and understand WAN principals.
• Perform system maintenance, support capacity planning activities and complete configuration change actions and documentation efforts.
• Configure and implement calling search spaces, route plans, route partitions, route lists and device profiles.
• Configure Cisco or Juniper routing and switching devices.
• Support distributed firewall infrastructure.
• Provide input in the development of technical policy, work instructions and reporting in support of an enterprise IP telephony network.
• Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows.
• Analyze and resolve remote site registration, signaling and media problems.
• Configure route plans, route lists, device profiles, calling search spaces, and route partitions. 
• Validate change requests and ensure accuracy.
• Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules.
• Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server.
• Expertise in SIP internetworking signaling and call flow. 
• Demonstrable experience of advanced fault analysis to isolate and diagnose network problems for routing, switching, security and large scale voice implementations. 

• Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
• Experience with Cisco Unified Communications Manager and or Avaya Aura soft switches.
• Experience with Oracle SBCs and other voice media gateway appliances.
• Experience supporting distributed firewall infrastructure.
• Experience creating/supporting IPSec MPLS VPN infrastructure. 
• Experience implementing and supporting BGP routing protocols. 
• Experience designing, configuring and troubleshooting QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.).
• Familiarity with IPSec implementation and troubleshooting.

Job Title: AISR NOC Technician

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets. 
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:
  
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
  • Evaluates and provides feedback for training, standard operating procedures, and tools.
  • Assist in training Network controllers within O&M.
  • Effectively communicates with the O&M team and the customer.
  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
  • Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2+ yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.

• Prior Military experience or experience working as a contractor in a Government environment is preferred. 
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Job Title: Unified Capabilities (UC) Network Specialist

Security Clearance: Top Secret

Location: Hill AFB, UT

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared and experienced Unified Capabilities (UC) Network Specialist to join our team on-site at Hill Air Force Base in Utah. In this role, you’ll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) services—supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC)

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. 
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools. 
• Support all customers to include providing global situational awareness support. 
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Proactively monitor network alarms across platform specific network management tools. 
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. 
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Top Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Requires general understanding of both voice infrastructure and IP network topologies.
• Able to work in a 24x7 shift work environment.

• Tech control facility or cyber transport experience
• Circuit actions experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Job Title: AISR NOC Technician

Security Clearance: Secret

Location: Hill AFB, UT

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets. 
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:
  
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
  • Evaluates and provides feedback for training, standard operating procedures, and tools.
  • Assist in training Network controllers within O&M.
  • Effectively communicates with the O&M team and the customer.
  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
  • Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2+ yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.

• Prior Military experience or experience working as a contractor in a Government environment is preferred. 
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Job Title: Intermediate Help Desk Technician

Security Clearance: Secret

Location: American Samoa

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Intermediate Help Desk Technician to join our on-site team in American Samoa. This position provides comprehensive IT support across classified and unclassified networks, including desktop, network, and video teleconferencing (VTC) systems. The technician will troubleshoot and resolve technical issues, perform imaging and software deployments, maintain ticket records, and ensure timely resolution in accordance with established Service Level Agreements (SLAs).

Responsibilities will include, but not be limited to:

• Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
• Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.
• Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
• Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
• Administer and maintain Active Directory accounts, permissions, and group policies.
• Support and troubleshoot network connectivity and configuration issues.
• Escalate complex issues to Tier III support or system engineers as needed.
• Ensure all service requests are completed within established SLAs and documented properly.
• Provide courteous, professional customer service in all end-user interactions.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).
• 5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
• Demonstrated experience supporting:
  • Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.
  • Active Directory administration and user support.
  • OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.
  • Help Desk ticket tracking systems (Altiris Help Desk, Remedy).
  • VTC/Networking fundamentals and troubleshooting.

• Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.
• Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.

Job Title: Senior Help Desk Technician

Security Clearance: Secret

Location: Alaska – Fort Richardson & Fort Wainwright

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations.

Responsibilities will include, but not be limited to:

• Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
• Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.
• Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
• Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
• Administer and maintain Active Directory accounts, permissions, and group policies.
• Support and troubleshoot network connectivity and configuration issues.
• Escalate complex issues to Tier III support or system engineers as needed.
• Ensure all service requests are completed within established SLAs and documented properly.
• Provide courteous, professional customer service in all end-user interactions.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).
• 5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
• Demonstrated experience supporting:
  • Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.
  • Active Directory administration and user support.
  • OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.
  • Help Desk ticket tracking systems (Altiris Help Desk, Remedy).
  • Networking fundamentals and troubleshooting.

• Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.
• Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.

Job Title: Senior Help Desk Manager

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.

Responsibilities will include, but not be limited to:

• Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
• Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
• Manage and track service tickets using Altiris Help Desk and Remedy systems.
• Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
• Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
• Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
• Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
• Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
• Ensure compliance with DoD and organizational cybersecurity policies and procedures.
• Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
• Extensive experience in:
  • Altiris Help Desk and Remedy ticket tracking systems
  • Managing Help Desk personnel and ensuring SLA compliance
  • Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments
  • Active Directory, A/V, servers, and mobile devices
  • OS deployment and software delivery (Altiris DS, SCCM, etc.)
  • USARC-specific systems such as RCAS, RLAS, and DMO
  • Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)

Job Title: Senior Network Engineer

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior Network Engineer to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for the design, installation, configuration, and maintenance of core network infrastructure solutions supporting Department of Defense operations. The Senior Network Engineer will ensure high availability, security, and performance of enterprise routing, switching, and VoIP environments in accordance with DoD and DISA standards.

Responsibilities will include, but not be limited to:

• Design, engineer, and maintain enterprise routing and switching environments utilizing EIGRP, OSPF, BGP, and multicast protocols.
• Implement and manage VPN and firewall solutions to ensure secure communications across the enterprise.
• Integrate and maintain VoIP and CENTRIX systems in compliance with mission requirements.
• Configure and support core network infrastructure components to ensure reliability and redundancy.
• Conduct network performance monitoring, optimization, and troubleshooting for complex systems.
• Ensure all configurations meet DISA STIG and DoD cybersecurity compliance standards.
• Develop and maintain detailed network documentation, including topology diagrams and configuration baselines.
• Coordinate with government stakeholders and engineering teams to plan and execute infrastructure upgrades and modernization initiatives.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• An active Cisco Certified Network Professional (CCNP) certification.
• An active Cisco Certified Internetwork Expert (CCIE) certification.
• Minimum of eight (8) years of experience designing, installing, configuring, and maintaining core network infrastructure solutions.
• Extensive working knowledge of:
  • Routing protocols: EIGRP, OSPF, BGP, multicast
  • VoIP solutions and cabling services
  • VPN and firewall configuration and management
  • Network performance monitoring and optimization

• Experience supporting systems engineering in USARPAC and USARC environments.
• Knowledge of JTIC-approved network equipment and solutions.
• Experience in firewall design and implementation.
• Experience in VPN design and implementation.
• Experience working with CENTRIX systems and cross-domain network environments.

Job Title: Senior VTC Engineer

Security Clearance: Secret (Top Secret eligible preferred)

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior VTC Engineer to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for the design, engineering, implementation, and management of enterprise Video Teleconferencing (VTC) systems supporting both secure and non-secure services within a DISN environment. The engineer will ensure high availability, compliance, and interoperability across all VTC platforms and will support ATC/ATO processes and COMSEC asset management in accordance with DoD and DISA policies.

Responsibilities will include, but not be limited to:

• Design, engineer, implement, and maintain secure and non-secure VTC systems within a DISN environment.
• Configure, integrate, and manage Cisco Video Communications Server (VCS), Codian MSE 8000 Multipoint Control Unit (MCU), and Cisco TelePresence Management Suite (TMS).
• Support and maintain Cisco, Lifesize, and Polycom codecs for both classified and unclassified operations.
• Configure and maintain Cisco Communications Manager, Cisco Jabber/Movi Softclient, and related VTC infrastructure components.
• Manage Firewall Traversal, Border Controllers, and AMX Room Interface/NetLinx Room Controllers for conference room systems.
• Support Adtran IMUX, IPVTC/VoIP (H.323/SIP), and ISDN (H.320) configurations and operations.
• Ensure STIG compliance and maintain system security posture in accordance with DoD standards.
• Obtain and maintain Authority to Connect (ATC) and Authority to Operate (ATO) for VTC systems.
• Administer COMSEC assets in accordance with DoD and unit-level policy.
• Develop and maintain detailed system documentation, network diagrams, and configuration records.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance (Top Secret eligibility preferred).
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Minimum of six (6) years of experience designing, engineering, implementing, and managing enterprise VTC solutions supporting both secure and non-secure environments within a DISN framework.
• Extensive working knowledge of:
  • Codian MSE 8000 Multipoint Control Unit (MCU)
  • Cisco Video Communications Server (VCS)
  • Cisco Jabber/Movi Softclient
  • Cisco Communications Manager
  • Cisco/Lifesize/Polycom Codecs
  • Cisco TelePresence Management Suite (TMS)
  • Firewall Traversal and Border Controllers
  • AMX Room Interface/NetLinx Room Controllers
  • Adtran IMUX
  • IPVTC/VoIP (H.323/SIP) and ISDN (H.320)
  • KIV-7M/HSB encryption devices
  • DISA STIG implementation

• Experience supporting VTC engineering in USARPAC and USARC environments.
• Experience obtaining and maintaining ATC/ATO for VTC-specific systems.
• Designated or prior Authorized COMSEC Sub Hand Receipt Holder.
• Tandberg Certified Expert Partner or related certification.

Job Title: Senior Telecommunications Engineer

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior Telecommunications Engineer to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for the design, installation, configuration, and maintenance of telecommunication systems supporting Department of Defense operations. The engineer will manage PBX and VoIP infrastructures, oversee circuit provisioning and maintenance, and ensure continuous, secure voice communications across the enterprise environment.

Responsibilities will include, but not be limited to:

• Install, configure, and maintain medium to large-scale PBX systems and associated components.
• Administer and support voicemail systems (Meridian Mail, CallPilot) and signaling servers.
• Manage and maintain dialing plans, VoIP solutions, and trunk lines including T-1s, PRIs, BRIs, and analog circuits.
• Oversee and support telephony rectifiers and battery backup systems to ensure operational continuity.
• Conduct daily Moves, Adds, and Changes (MACs) for telecommunications infrastructure and end-user services.
• Configure and maintain inside plant (ISP) telecommunications infrastructure, including new line installations.
• Support Public Address (PA) zones as required by the mission.
• Support integration and migration efforts to VoSIP and other DoD-approved VoIP technologies.
• Ensure systems are maintained in compliance with DoD security and operational standards.
• Develop and maintain accurate system documentation, configurations, and maintenance logs.

Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Minimum of eight (8) years of experience installing, configuring, and managing medium to large-scale PBX solutions and related systems.
• Proficiency with Nortel, Cisco, and Avaya telecommunications technologies.
• Experience supporting VoSIP migration and enterprise voice modernization initiatives.
• Demonstrated experience with:
  • Voicemail systems (Meridian Mail, CallPilot)
  • Signaling Servers and VoIP solutions
  • T-1, PRI, BRI, and analog trunk lines
  • Telephony rectifiers and battery backup systems
  • Inside plant telecommunications services including new line setup and maintenance

• Experience supporting telecommunications engineering in USARPAC and USARC environments.
• Experience configuring and maintaining Public Address (PA) systems and zones.
• Familiarity with future DoD-approved VoIP technologies (Cisco, Avaya, etc.) and enterprise VoIP migration strategies.
• Any related certifications.

Job Title: Senior Systems Administrator & VMware Professional 

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior Systems Administrator & VMware Professional to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for the configuration, maintenance, and optimization of enterprise server and virtualization environments supporting critical Department of Defense operations. The Senior Administrator will oversee Windows, UNIX, and SQL systems; manage enterprise storage and virtualization infrastructure; and ensure full compliance with DoD cybersecurity and configuration standards.

Responsibilities will include, but not be limited to:

• Configure, manage, and maintain Windows, UNIX, and SQL servers in an enterprise environment.
• Administer and optimize VMware virtualization technologies, including ESX, ESXi, and vSphere platforms.
• Implement and maintain Security Technical Implementation Guides (STIGs) to ensure systems meet DoD security compliance requirements.
• Manage and support enterprise storage solutions (SAN, iSCSI, and related technologies).
• Configure and monitor fiber channel networks (Brocade, Cisco, etc.).
• Design and execute backup and disaster recovery solutions for enterprise systems.
• Administer Linux servers and provide scripting or automation support as needed.
• Oversee system performance, patching, and updates in accordance with DoD and organizational policies.
• Support database administration and maintenance activities for SQL environments.
• Maintain system documentation and configuration baselines to ensure operational integrity and compliance.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Must possess the following active certifications:
  • DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
  • VMware Certified Professional (VCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
• Minimum of six (6) years of experience in server installation, configuration, and management of enterprise systems (Windows, UNIX, SQL, etc.).
• Minimum of five (5) years of experience in server virtualization technologies (ESX, ESXi, vSphere, etc.).
• Extensive working knowledge of:
  • Storage solutions (SAN, iSCSI, etc.)
  • Linux administration
  • Fiber channel technologies (Brocade, Cisco, etc.)
  • Database administration (SQL)
  • Security Technical Implementation Guide (STIG) application and compliance
  • Networking
  • Disaster recovery solutions

• Experience supporting DoDIN enterprise systems engineering or similar large-scale DoD network environments.

Job Title: Senior Systems Engineer

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior Systems Engineer to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. The Senior Systems Engineer will be responsible for engineering, administering, and maintaining enterprise-level server and network environments supporting critical Department of Defense operations. This role requires expertise in virtualization, systems security, and enterprise management tools, with a strong focus on reliability, compliance, and performance optimization across mission systems.

Responsibilities will include, but not be limited to:

• Engineer, install, configure, and maintain enterprise servers, including Domain Controllers, File/Print servers, and Proxy systems.
• Implement and enforce DISA Security Technical Implementation Guides (STIGs) across all managed systems.
• Manage and maintain Altiris and SCCM solutions for patch management, software deployment, and system imaging.
• Develop and deploy automation scripts (PowerShell, VBScript, etc.) to enhance system efficiency and automate Active Directory management tasks.
• Administer enterprise storage solutions (NAS, iSCSI, DAS) and ensure data integrity and system availability.
• Support database administration functions for MS SQL and Oracle environments.
• Manage enterprise DHCP solutions (Lucent, Microsoft DHCP, etc.).
• Provide advanced troubleshooting and Tier 3 support for complex enterprise system issues.
• Maintain accurate system documentation and ensure compliance with configuration management standards.
• Support cybersecurity readiness through regular patching, vulnerability remediation, and adherence to DoD IA controls.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Must possess a current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Must possess a Microsoft Certified IT Professional (MCITP) certification.
• Minimum of six (6) years of experience engineering, installing, configuring, and managing enterprise-level servers and systems, including virtualization (VMware), storage (NAS, iSCSI, DAS), and directory services.
• Demonstrated experience with:
  • Image deployment tools (Altiris, SCCM, etc.)
  • STIG implementation and system hardening
  • Help Desk technologies (Altiris, Remedy, etc.)
  • Patch management systems (WSUS, SCCM, Altiris, etc.)
  • Enterprise antivirus solutions (Symantec, McAfee HBSS, etc.)
  • Database administration (MS SQL, Oracle)
  • DHCP solutions (Lucent, Microsoft DHCP, etc.)
  • Scripting and automation (PowerShell, VBScript, etc.)

• DISA HBSS 4.5 Administrator certification.
• Over seven (7) years of experience engineering and deploying Altiris solutions (Deployment Solution, Service Desk, Inventory Solution, Patch Management, etc.).
• Experience supporting systems engineering in USARPAC and USARC environments.
• Proficiency with Dell PowerEdge servers, workstations, and laptops.
• Experience developing custom tools and utilities to automate Active Directory object management and reporting.

Job Title: Senior Project Manager & Site Lead

Security Clearance: Active DoD Secret (Top Secret eligible preferred)

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared Senior Project Manager & Site Lead to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position serves as the primary on-site leader responsible for overall contract execution, mission continuity, and the daily direction of enterprise IT operations. The Senior Project Manager will oversee technical and administrative functions supporting a Network Operations and Security Center, ensuring optimal performance, compliance, and coordination across the program.

Responsibilities will include, but not be limited to:

• Serve as the on-site lead responsible for overall contract execution, mission continuity, and daily operations.
• Manage staffing, workload prioritization, task assignment, and performance tracking for all contract personnel.
• Act as the primary point of contact and liaison with government stakeholders, including the Contracting Officer’s Representative (COR).
• Oversee all DIACAP and Risk Management Framework (RMF) certification activities and ensure program deliverables meet compliance and quality standards.
• Direct enterprise network and cybersecurity operations, ensuring consistent adherence to established SLAs and DoD policies.
• Support process improvement and standardization efforts across project management and operational functions.
• Provide strategic guidance to leadership and technical staff to maintain mission readiness and ensure successful contract performance.
• Prepare and deliver reports, metrics, and documentation to government stakeholders as required.

 Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance (Top Secret eligibility preferred).
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Minimum of six (6) years of experience in IT program management and enterprise operations leadership supporting a Network Operations and Security Center.
• Strong understanding of DoD acquisition and CHESS purchasing procedures, MPLS, DISA circuit management, and enterprise hardware/software integration.

• PMI Project Management Professional (PMP) or equivalent management certification (Six Sigma, ITIL preferred).
• Proven success in acquiring DIACAP Authorization to Operate (ATO) as part of a certification and accreditation team.
• Completion of formal management training or courses (PMI, Six Sigma, ITIL, etc.).
• Prior management experience supporting USARPAC and/or USARC environments.