Buyers Edge Platform, LLC
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Manager, Sales Development
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Who we are:
Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions!
We are unable to offer work sponsorship for this role.
- Recruit, onboard, mentor, and retain a team of 4-6 high-performing Sales Development Representatives to hit and exceed pipeline targets.
- Provide high-impact 1:1 coaching, regular team training, role-playing sessions, and development conversations.
- Be a source of energy and accountability, fostering a culture of excellence, continuous improvement, and collaboration.
- Serve as a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.
- Design and execute sales development programs aligned with company GTM priorities and enterprise/SMB motions, working closely with Sales, Marketing, and Revenue Operations.
- Collaborate directly with the Marketing team to ensure alignment on goals and strategies, fostering synergies and working in tandem with broader outbound and/or account-based marketing (ABM) campaigns to maximize impact and lead generation.
- Plan and deliver creative, multi-channel lead generation tactics (email, phone, LinkedIn, account-based tactics) to meet and exceed team goals, balancing inbound lead follow-up with proactive outbound prospecting.
- Create, experiment, and implement new ways of engaging prospects to increase win rates and provide an exceptional customer experience.
- Partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
Pipeline & Performance Management
- Own team pipeline creation targets, including meetings booked, opportunities created, pipeline value, and conversion metrics.
- Oversee pipeline health, lead distribution, and sales processes to ensure consistent, qualified opportunity generation across the team.
- Track and manage performance against key metrics, including meetings booked, opportunities created, and pipeline generated. Analyze metrics, prioritize high-value opportunities, and course-correct quickly.
- Forecast and report on SDR-driven pipeline and activity; partner with Sales leadership to ensure alignment on goals and quota models.
Process Optimization & Messaging
- Continuously improve processes, including lead follow-up, prospecting workflows, outreach effectiveness, qualification criteria, lead routing rules, and outreach cadences to maximize conversion rates and speed-to-contact.
- Help build and refine outbound messaging that resonates with our ICP. Develop and maintain best practices, pitches, and objection handling frameworks.
- Implement and enforce best practices for activity tracking, CRM hygiene, and use of sales engagement tools. Identify patterns in high-performing outreach and winning tactics to drive better conversion rates across the team.
- Increase the effectiveness of sales development tools and evaluate new tools, integrations, and AI use cases to improve efficiency.
- Foster a collaborative culture within the team and across departments. • Partner closely with sales leaders, AEs and Marketing to align SDR activity with ICPs, lead prioritization, and campaign execution. Collaborate with cross-functional teams to ensure coordination between sales development and other departments. • Serve as the SDR voice in cross-functional GTM planning—aligning on ICP, territory strategy, product launches, and marketing campaigns.
- 8+ years of experience in SaaS sales, sales development, or sales leadership roles.
- 2+ years of people management experience leading SDR teams
- Proven experience in sales development, with a track record of success in a managerial role being a strong asset.
- Demonstrated track record of driving pipeline generation in a B2B SaaS environment.
- Experience managing a pipeline across multiple reps—able to analyze metrics, prioritize high-value opportunities, and course-correct quickly.
- Strong coaching and leadership skills with the ability to build accountability and performance within a team. A motivating presence—you uplift those around you, create accountability, and lead by example.
- Analytical mindset with experience managing performance through metrics and data. Excellent analytical and problem-solving skills.
- Deep understanding of outbound sales strategies and how to drive consistent conversion from prospecting to qualified opportunity.
- Comfortable operating in a fast-paced, ambiguous environment where experimentation and adaptability are key.
- Strong emotional intelligence and the ability to inspire and develop direct reports.
- Familiarity with tools like Salesforce (or comparable CRM), Outreach, Gong, and LinkedIn Sales Navigator.
- Awareness of new tools, integrations, and AI use cases to improve SDR efficiency.
- BA/BS or equivalent practical experience preferred but not required.
Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!
What's in this for you:
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Ready to apply?
Apply to Buyers Edge Platform, LLC
Director, Tax Operations
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BackOffice provides a comprehensive accounting platform for multi-unit restaurants, automating financial operations, and ensuring compliance through the calculation and submission of sales and payroll taxes. We are seeking a strategic and results-oriented Director, Tax Operations, to lead our tax service delivery. This pivotal role is responsible for the end-to-end operational strategy and execution of our tax function, ensuring accurate and timely compliance for thousands of restaurant locations across federal, state, and local jurisdictions, with a strong emphasis on multi-state sales and payroll taxes. You will own the service delivery, drive improvements in internal processes and automation, lead a team of tax specialists, and ensure seamless data flows from various systems to tax engines. Partnering closely with Operations, Customer Success, Product/Engineering, and external advisors, you will enhance quality, and profitability while mitigating tax risks. This is a hands-on leadership position requiring deep expertise in tax compliance, operational excellence, and team development.
Who we are:
Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions!
This position is based out of our Littleton, CO office, but open to remote for strong candidates. We are unable to offer work sponsorship for this role.
Your impact:
End-to-End Tax Service Delivery & Operations
- Own the service delivery for sales and payroll tax, including the end-to-end process of calculation, filing, and remittance across federal, state, and local jurisdictions.
- Oversee the review of return workpapers, approval of filings, management of payments, and prompt handling of tax notices and audit inquiries.
- Ensure 100% timely filing and remittance for all assigned jurisdictions by maintaining accurate tax filing calendars.
- Develop and maintain standardized workpapers, Standard Operating Procedures (SOPs), tax controls, and training materials, conducting recurring quality reviews.
- Serve as an escalation point for complex technical or audit issues, coordinating responses with external advisors and tax authorities as needed.
- Partner with third-party tax partners (e.g., Synexus) to drive continuous improvements in processes and bi-directional data flow.
Team Leadership, Coaching & Development
- Lead, coach, and develop a team of tax specialists (up to 10 individuals), fostering a culture of accuracy, timeliness, and efficiency.
- Provide guidance, mentorship, and support to team members, overseeing workflow, software usage, and tax processes within the team.
- Define, monitor, and report on team KPIs, holding the team accountable to establish targets for accuracy, timeliness, and efficiency.
Process Improvement, Automation & Technology
- Drive continuous improvement in internal processes and automation for tax services, focusing on data flows from POS/timekeeping/payroll systems to tax engines, and reducing manual touchpoints.
- Partner with Product/Engineering teams on tax-related integrations and system enhancements.
- Build and maintain interactive dashboards and reporting that provide real-time insights into capacity, deadlines, workflow progress, risks, and outcomes to support decisions.
Strategic Planning, Compliance & Risk Management
- Develop and implement the tax operational strategy, aligning with business goals.
- Identify and support tax planning opportunities and innovative tax strategies.
- Develop and maintain robust internal controls and risk assessment frameworks.
- Ensure compliance with tax laws and regulations across federal, state, and local jurisdictions.
- Lead audits, respond to notices, and manage tax controversies.
Stakeholder Management & Collaboration
- Partner cross-functionally on client escalations, liability reconciliations, month-end close support, and system integrations.
- Serve as the primary operational contact for third-party partners (e.g., Synexus).
- Serve as a subject matter expert on governing agency mandates and system functionality.
About you:
- 10+ years of tax compliance/operations experience, with a strong preference for multi-state sales and payroll tax experience, particularly within the restaurant or multi-location/hospitality sector.
- 4+ years in a leadership role (Director/Manager level preferred).
- Track record of leading, coaching, and developing teams (up to 10 individuals).
- Hands-on familiarity with tax engines (e.g., Avalara, Vertex, OneSource/TaxJar) and payroll platforms (e.g., ADP, Gusto, Paychex/UKG), or the ability to work effectively with these systems.
- Experience with tax technology implementation, workflow automation, and system integrations.
- Bachelor’s degree in Accounting, Finance, or a related field; CPA or Enrolled Agent (EA) strongly preferred.
Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!
What's in this for you:
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Ready to apply?
Apply to Buyers Edge Platform, LLC
Manager, Account Management
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The Manager of Account Management will be responsible for expansion and renewal revenue across current customers and be accountable for driving and achieving quarterly targets. You will manage a team of 5-6 Account Managers and report directly to the Director of Customer Experience.
This role sits at the center of our post-sale revenue engine. You’ll drive disciplined renewal execution, build repeatable expansion motions, proactively manage churn risk, and ensure tight alignment between Sales, Onboarding, Customer Success and Professional Services to deliver a seamless customer experience.
Who we are:
Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions!
We value the impact and connection that comes from regular in-person collaboration. Therefore, the ideal candidate will work from our Littleton, CO office, with anticipated travel, as needed.
We are unable to offer work sponsorship for this role.
Your impact:
Own Expansion & Renewal Revenue
- Own expansion across all existing customers
- Deliver on a quarterly expansion revenue target
- Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates
- Oversee renewal forecasting and ensure high-confidence projections
- Lead strategy and executive involvement on high-value or at-risk accounts
Lead & Develop the AM Team
- Manage and develop a team of 5-6 AMs, coaching on:
- Renewal strategy and pricing conversations
- Expansion identification and execution
- Multi-threading and stakeholder mapping
- Handling churn risk and competitive pressure
- Run consistent deal reviews and account strategy sessions
- Establish clear performance expectations and inspection rhythms
Build Scalable Commercial Processes
- Standardize account planning, renewal timelines, and expansion plays
- Create structured escalation pathways to avoid late-stage surprises
- Improve contract, pricing, and billing alignment in partnership with Finance and Legal
- Ensure CRM hygiene and forecast accuracy across the team
Strengthen Cross-Functional Alignment
- Define clear ownership between post sales functions
- Ensure smooth transitions when conversations shift into scope, pricing, or growth
- Reinforce a unified customer experience
- Resolve account-level friction quickly and constructively
Proactively Manage Risk & Complex Events
- Build and operationalize churn-risk detection frameworks
- Oversee commercial response to acquisitions, org changes, and budget risk
- Engage senior leadership early on high-risk or high-value deals
About you:
- 6+ years in customer-facing SaaS roles (AM, CAM, CS, or Expansion Sales)
- 3+ years leading commercial or post-sales revenue teams
- Experience in high growth/startup environment preferred
- Proven track record owning renewals and expansion revenue
- Experience navigating complex commercial events
- Proven ability to lead and inspire customer-facing teams, driving performance and professional growth
- Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities
- Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms)
Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!
What's in this for you:
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Ready to apply?
Apply to Buyers Edge Platform, LLC
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