Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.

WHAT YOU'LL DO

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

WHAT YOU HAVE

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Background in SaaS sales for Mobile and/or Marketing Technology
• Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
• Outstanding verbal, written, and stand-up presentation skills
• Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• An accomplished networker in your daily life through social media and other mediums
• Up-to-date on digital trends, especially in the mobile, web, and email space
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Remote, #LI-Hybrid, #LI-Remote

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.

WHAT YOU'LL DO

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

WHAT YOU HAVE

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Background in SaaS sales for Mobile and/or Marketing Technology
• Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
• Outstanding verbal, written, and stand-up presentation skills
• Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• An accomplished networker in your daily life through social media and other mediums
• Up-to-date on digital trends, especially in the mobile, web, and email space
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Remote, #LI-Hybrid, #LI-Remote

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.

WHAT YOU'LL DO

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

WHAT YOU HAVE

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Background in SaaS sales for Mobile and/or Marketing Technology
• Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
• Outstanding verbal, written, and stand-up presentation skills
• Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• An accomplished networker in your daily life through social media and other mediums
• Up-to-date on digital trends, especially in the mobile, web, and email space
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Remote, #LI-Hybrid, #LI-Remote

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.

WHAT YOU'LL DO

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

WHAT YOU HAVE

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Background in SaaS sales for Mobile and/or Marketing Technology
• Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
• Outstanding verbal, written, and stand-up presentation skills
• Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• An accomplished networker in your daily life through social media and other mediums
• Up-to-date on digital trends, especially in the mobile, web, and email space
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Remote, #LI-Hybrid, #LI-Remote

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $78,000 and $90,000/year, with an expected On Target Earnings (OTE) between $80,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $78,000 and $90,000/year, with an expected On Target Earnings (OTE) between $80,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

You love the story that data can tell. We are looking for an experienced Product Analyst who balances technical excellence with strong product intuition. You’ll be responsible for the full spectrum of data storytelling—from overseeing data ingestion and refining semantic models to providing deep-dive quantitative analysis on feature engagement, adoption funnels, and business impact.

You will deliver insights through concise dashboards, detailed reports, and emerging conversational interfaces. This is a high-impact role where you will partner directly with Product leaders and Engineers to influence the direction of our platform, transforming raw event data into the insights that fuel our next phase of scale.

WHAT YOU’LL DO:

• Drive Insight Strategy: Proactively identify the reports, dashboards, and deep-dive analyses required to move the needle on product goals
• Build & Scale: Design and implement robust data models and visualizations that serve as the "source of truth" for the Product organization
• Analyze at Scale: Navigate and extract meaning from billions of mobile and digital messaging data points
• Full-Stack Analysis: Get "in the weeds" to pull, clean, and transform raw data into sophisticated findings, ensuring data integrity at every step
• Influence Roadmap: Present findings to Product and Engineering leadership to directly inform feature prioritization and strategy

WHO YOU ARE:

• Experienced: 5+ years in BI, Data Analysis, and Data Modeling, ideally within a B2B SaaS or high-growth tech environment
• SQL Expert: 5+ years of experience writing complex, performant queries
• Technical: Proficient in programming or scripting languages (Python or R) for data manipulation and analysis
• Visual Storyteller: Expert-level experience with modern visualization tools (e.g., Looker, Tableau, Databricks)
• Scientifically Minded: BA/BS in Statistics, Math, Economics, Computer Science, or a related technical discipline; firm grasp of advanced statistical techniques
• Curious & Autonomous: A fast learner and self-starter who doesn't wait for a ticket to find an answer

Ideally, you'll have: 

• Modern Data Stack Flow: Experience with dbt, Airflow, or modern cloud warehouses (Snowflake/BigQuery)
• NoSQL Familiarity: Experience querying NoSQL databases like MongoDB or Redis
• AI/LLM Interest: Experience using Claude Code, GitHub Copilot, or other LLM harnesses to accelerate development and insight generation
• Cross-Functional Leadership: A proven track record of working across departments to align data strategy with business needs

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $135,000/year with an expected On Target Earnings (OTE) between $104,000 and $156,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

You love the story that data can tell. We are looking for an experienced Product Analyst who balances technical excellence with strong product intuition. You’ll be responsible for the full spectrum of data storytelling—from overseeing data ingestion and refining semantic models to providing deep-dive quantitative analysis on feature engagement, adoption funnels, and business impact.

You will deliver insights through concise dashboards, detailed reports, and emerging conversational interfaces. This is a high-impact role where you will partner directly with Product leaders and Engineers to influence the direction of our platform, transforming raw event data into the insights that fuel our next phase of scale.

WHAT YOU’LL DO:

• Drive Insight Strategy: Proactively identify the reports, dashboards, and deep-dive analyses required to move the needle on product goals
• Build & Scale: Design and implement robust data models and visualizations that serve as the "source of truth" for the Product organization
• Analyze at Scale: Navigate and extract meaning from billions of mobile and digital messaging data points
• Full-Stack Analysis: Get "in the weeds" to pull, clean, and transform raw data into sophisticated findings, ensuring data integrity at every step
• Influence Roadmap: Present findings to Product and Engineering leadership to directly inform feature prioritization and strategy

WHO YOU ARE:

• Experienced: 5+ years in BI, Data Analysis, and Data Modeling, ideally within a B2B SaaS or high-growth tech environment
• SQL Expert: 5+ years of experience writing complex, performant queries
• Technical: Proficient in programming or scripting languages (Python or R) for data manipulation and analysis
• Visual Storyteller: Expert-level experience with modern visualization tools (e.g., Looker, Tableau, Databricks)
• Scientifically Minded: BA/BS in Statistics, Math, Economics, Computer Science, or a related technical discipline; firm grasp of advanced statistical techniques
• Curious & Autonomous: A fast learner and self-starter who doesn't wait for a ticket to find an answer

Ideally, you'll have: 

• Modern Data Stack Flow: Experience with dbt, Airflow, or modern cloud warehouses (Snowflake/BigQuery)
• NoSQL Familiarity: Experience querying NoSQL databases like MongoDB or Redis
• AI/LLM Interest: Experience using Claude Code, GitHub Copilot, or other LLM harnesses to accelerate development and insight generation
• Cross-Functional Leadership: A proven track record of working across departments to align data strategy with business needs

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $135,000/year with an expected On Target Earnings (OTE) between $104,000 and $156,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

You love the story that data can tell. We are looking for an experienced Product Analyst who balances technical excellence with strong product intuition. You’ll be responsible for the full spectrum of data storytelling—from overseeing data ingestion and refining semantic models to providing deep-dive quantitative analysis on feature engagement, adoption funnels, and business impact.

You will deliver insights through concise dashboards, detailed reports, and emerging conversational interfaces. This is a high-impact role where you will partner directly with Product leaders and Engineers to influence the direction of our platform, transforming raw event data into the insights that fuel our next phase of scale.

WHAT YOU’LL DO:

• Drive Insight Strategy: Proactively identify the reports, dashboards, and deep-dive analyses required to move the needle on product goals
• Build & Scale: Design and implement robust data models and visualizations that serve as the "source of truth" for the Product organization
• Analyze at Scale: Navigate and extract meaning from billions of mobile and digital messaging data points
• Full-Stack Analysis: Get "in the weeds" to pull, clean, and transform raw data into sophisticated findings, ensuring data integrity at every step
• Influence Roadmap: Present findings to Product and Engineering leadership to directly inform feature prioritization and strategy

WHO YOU ARE:

• Experienced: 5+ years in BI, Data Analysis, and Data Modeling, ideally within a B2B SaaS or high-growth tech environment
• SQL Expert: 5+ years of experience writing complex, performant queries
• Technical: Proficient in programming or scripting languages (Python or R) for data manipulation and analysis
• Visual Storyteller: Expert-level experience with modern visualization tools (e.g., Looker, Tableau, Databricks)
• Scientifically Minded: BA/BS in Statistics, Math, Economics, Computer Science, or a related technical discipline; firm grasp of advanced statistical techniques
• Curious & Autonomous: A fast learner and self-starter who doesn't wait for a ticket to find an answer

Ideally, you'll have: 

• Modern Data Stack Flow: Experience with dbt, Airflow, or modern cloud warehouses (Snowflake/BigQuery)
• NoSQL Familiarity: Experience querying NoSQL databases like MongoDB or Redis
• AI/LLM Interest: Experience using Claude Code, GitHub Copilot, or other LLM harnesses to accelerate development and insight generation
• Cross-Functional Leadership: A proven track record of working across departments to align data strategy with business needs

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $135,000/year with an expected On Target Earnings (OTE) between $104,000 and $156,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE’RE LOOKING FOR

We are seeking a hands-on, detail-oriented Manager, Accounting to serve as the operational accounting lead in a growing team. Reporting to the Senior Manager, Corporate Accounting, this individual will oversee a team of financial accountants and own a broad range of month-end and quarter-end close activities.

The ideal candidate is highly accurate, organized, and proactive, with a strong sense of ownership and initiative.  The person will also bring a continuous improvement mindset, identifying opportunities to enhance systems, streamline processes, and drive efficiencies.  In this role, you will be a key contributor with regular exposure to senior leadership.

WHAT YOU’LL DO

• Lead month-end and quarter-end close processes, including preparation and review of GAAP-compliant journal entries, account reconciliations, financial reports, and flux analyses
• Oversee day-to-day accounting operations across multiple legal entities, including cash, accruals, payroll and benefits accounting, operating expenses, cost of revenue, software expenses and headcount and costing allocations
• Coordinate and support statutory compliance and audits for international entities
• Assist in the development and implementation of accounting policies and procedures in accordance with US GAAP
• Identify and implement process improvements, including automation initiatives and SOX compliance enhancements, document and monitor internal controls 
• Continuously evaluate and improve the efficiency and effectiveness of the month-end close process
• Serve as a primary liaison with external auditors, including preparation and review of PBC deliverables
• Collaborate cross-functionally with business partners and other departments to gather financial data and enhance reporting processes
• Partner with Financial Planning & Analysis team members to help determine causes around budget variances
• Be a central point of contact for queries directed to the corporate accounting for internal stakeholders and assist and lead ad-hoc projects
• Manage key accounting systems and lead or support system optimization initiatives
• Lead, coach, and develop a team of accounting professionals, including performance management and career development
  
  

WHO YOU ARE

• Bachelor’s Degree in Accounting or Finance
• 5+ years of progressive accounting experience, with at least 1 years of experience in a supervisory or managerial role
• Prior experience in a Big 4 or large regional accounting firm preferred
• CPA and/or MBA strongly preferred
• Strong knowledge of US GAAP and SOX compliance requirements
• Experience in a high-growth, publicly traded company environment preferred
• Advanced organizational, analytical, and communication skills
• Proficiency in Microsoft Excel and Google Workspace (gSuite)
• Experience with NetSuite, Coupa, and Numeric preferred
• Demonstrated ability to optimize accounting and finance processes
• Strong interpersonal, problem-solving, and decision-making skills
• Experience working with international teams and intercompany accounting/consolidation
• Experience working with the tokenisation of software expense experience
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $134,000/year, with an expected On Target Earnings (OTE) between $100,000 and $150,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE’RE LOOKING FOR

We are seeking a hands-on, detail-oriented Manager, Accounting to serve as the operational accounting lead in a growing team. Reporting to the Senior Manager, Corporate Accounting, this individual will oversee a team of financial accountants and own a broad range of month-end and quarter-end close activities.

The ideal candidate is highly accurate, organized, and proactive, with a strong sense of ownership and initiative.  The person will also bring a continuous improvement mindset, identifying opportunities to enhance systems, streamline processes, and drive efficiencies.  In this role, you will be a key contributor with regular exposure to senior leadership.

WHAT YOU’LL DO

• Lead month-end and quarter-end close processes, including preparation and review of GAAP-compliant journal entries, account reconciliations, financial reports, and flux analyses
• Oversee day-to-day accounting operations across multiple legal entities, including cash, accruals, payroll and benefits accounting, operating expenses, cost of revenue, software expenses and headcount and costing allocations
• Coordinate and support statutory compliance and audits for international entities
• Assist in the development and implementation of accounting policies and procedures in accordance with US GAAP
• Identify and implement process improvements, including automation initiatives and SOX compliance enhancements, document and monitor internal controls 
• Continuously evaluate and improve the efficiency and effectiveness of the month-end close process
• Serve as a primary liaison with external auditors, including preparation and review of PBC deliverables
• Collaborate cross-functionally with business partners and other departments to gather financial data and enhance reporting processes
• Partner with Financial Planning & Analysis team members to help determine causes around budget variances
• Be a central point of contact for queries directed to the corporate accounting for internal stakeholders and assist and lead ad-hoc projects
• Manage key accounting systems and lead or support system optimization initiatives
• Lead, coach, and develop a team of accounting professionals, including performance management and career development
  
  

WHO YOU ARE

• Bachelor’s Degree in Accounting or Finance
• 5+ years of progressive accounting experience, with at least 1 years of experience in a supervisory or managerial role
• Prior experience in a Big 4 or large regional accounting firm preferred
• CPA and/or MBA strongly preferred
• Strong knowledge of US GAAP and SOX compliance requirements
• Experience in a high-growth, publicly traded company environment preferred
• Advanced organizational, analytical, and communication skills
• Proficiency in Microsoft Excel and Google Workspace (gSuite)
• Experience with NetSuite, Coupa, and Numeric preferred
• Demonstrated ability to optimize accounting and finance processes
• Strong interpersonal, problem-solving, and decision-making skills
• Experience working with international teams and intercompany accounting/consolidation
• Experience working with the tokenisation of software expense experience
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $134,000/year, with an expected On Target Earnings (OTE) between $100,000 and $150,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

• You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
• Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
• Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
• Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
• Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
• Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
• Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

• 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
• You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
• You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

• You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
• Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
• Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
• Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
• Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
• Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
• Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

• 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
• You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
• You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

• You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
• Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
• Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
• Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
• Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
• Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
• Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

• 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
• You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
• You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

• You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
• Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
• Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
• Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
• Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
• Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
• Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

• 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
• You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
• You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL, and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $98,000-$164,000/year, with an expected On Target Earnings (OTE) between $109,000-$183,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL, and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $98,000-$164,000/year, with an expected On Target Earnings (OTE) between $109,000-$183,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL, and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $98,000-$164,000/year, with an expected On Target Earnings (OTE) between $109,000-$183,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL, and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $98,000-$164,000/year, with an expected On Target Earnings (OTE) between $109,000-$183,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

The AV Associate is responsible for the day-to-day setup, operation, and maintenance of audiovisual equipment to ensure seamless business operations. This onsite role provides essential technical assistance for meetings, executive presentations, and corporate events, ensuring that all conference room technology, event spaces and video conferencing platforms remain reliable and user-friendly. You will also assist in troubleshooting and collaborate with the Service Desk team and AV engineers to support our global AV infrastructure. This is an in-office position, with discretionary work from home by the manager.

WHAT YOU'LL DO

• Provide technical support to the organization for AV infrastructure-related issues
• Perform preventive and corrective maintenance on Conference Rooms and event space systems
• Set up, test, and operate AV equipment for meetings, conferences, presentations, and events
• Assist in creation and reviewing of maintenance schedules, troubleshooting guides, and runbooks for AV equipment
• Collaborate with stakeholders to understand their AV needs and requirements for events and meetings
• Assist with developing system schematics, drawings, and documentation
• Manage AV-related tickets and the AV calendar
• Maintain and organize AV equipment inventory
• Assist with the installation and configuration of AV equipment, including displays, audio systems, control systems, and video conferencing solutions
• Perform system testing, calibration, and optimization to achieve optimal performance and user experience
• Stay at the forefront of AV technology advancements, continuously learning about new products, solutions, and industry trends
• Some travel may be required.

WHO YOU ARE

• Associate’s or Bachelor’s degree in Audio-Visual Technology, Media Production, IT, or related field (or equivalent experience)
• 2–3 years of experience supporting AV systems and live events
• Knowledge of AV technologies, including control systems, networking and digital signal processing and video/audio transport using Q-sys, Extron, Biamp, and Crestron
• Experience with UCC Platforms such as Zoom, Google Meet, and Streaming platforms such as Riverside and Goldcast
• Experience with video production switchers and digital audio consoles
• Understanding of Networked AV protocols such as Dante, AVover IP and NDI
• Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, including technical and non-technical audiences

Bonus: 

• Certifications: CTS  (Certified Technology Specialist ) certification or equivalent is strongly preferred

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,900 and $96,000/year with an expected On Target Earnings (OTE) between $85,400 and $106,700/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

WHAT YOU'LL DO

As a Senior Director, Partnerships - Snowflake, you are responsible for defining and driving Braze's global strategy for one of its most critical technology partnerships. You will identify structural growth opportunities within the Snowflake ecosystem, establish long-term partnership direction, and align executive stakeholders across both organizations around shared commercial objectives.

You will operate as a core strategic leader within the Partnerships organization — shaping how Braze engages Snowflake, influencing product and integration priorities, and ensuring the partnership delivers sustained ecosystem impact. This is a highly cross-functional role, requiring close collaboration with Sales, Product, Marketing, and Engineering teams at Braze and within Snowflake to translate strategy into measurable outcomes.

This is a high-impact individual contributor role suited for someone who understands the Snowflake Data Cloud deeply, is fluent in the customer engagement platform landscape, and knows how to build and execute a partnership strategy that drives real business results.

Key Responsibilities Include:

• Define partnership strategy: Identify market pain points, ecosystem shifts, and structural growth opportunities within the Snowflake Data Cloud. Develop a clear global strategy for the Braze–Snowflake partnership that drives pipeline, product alignment, and long-term commercial expansion
• Drive executive alignment: Lead senior executive meetings with Snowflake's C-suite and Braze leadership to establish shared objectives, long-term commitments, and governance structures that ensure sustained execution
• Own global partnership direction: Independently set the strategic direction for the Snowflake partnership and leverage cross-functional teams at Braze to execute against it with consistency and accountability
• Establish governance and operating models: Design and implement joint steering committees, working groups, and cross-functional alignment forums that keep both organizations executing against shared priorities
• Shape product and integration priorities: Collaborate with Braze and Snowflake product and engineering leadership to influence roadmap direction, integration development, and joint solution design aligned to customer and ecosystem needs
• Set commercial ambition and targets: Define measurable goals for partner-sourced pipeline, revenue influence, and ecosystem expansion — and hold both sides accountable to delivering against them
• Drive commercial performance: Work with Braze Sales leadership and regional PAMs to embed the Snowflake partnership into active deal cycles, articulate joint value to customers and prospects, and translate partnership momentum into pipeline and revenue
• Represent Braze in the ecosystem: Act as a strategic ambassador for the Braze–Snowflake partnership externally and internally, positioning Braze as Snowflake's preferred customer engagement platform partner

WHO YOU ARE

• 8+ years of experience within the SaaS / technology ecosystem 
• 2+ years minimum of Partnerships Experience 
• Deep familiarity with the Snowflake Data Cloud — its architecture, partner ecosystem, and how enterprise customers deploy and expand it
• Strong understanding of the customer engagement platform landscape and how data infrastructure intersects with marketing technology
• Proven experience defining joint partnership strategies and building long-term execution plans across two organizations at a global scale
• Track record of securing executive alignment across partner and internal stakeholders, including C-suite engagement and governance model design
• Experience working with product and engineering teams to align on integration priorities and advance a technically grounded partnership roadmap
• Demonstrated ability to partner with sales teams — translating partnership value into deal-level impact and measurable revenue outcomes
• Able to operate independently in a strategic, first-in-kind capacity and embed partnership priorities into broader company-wide GTM motions
• Strong executive presence and communication skills, with a track record of influencing without authority across a matrixed, global organization

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,000 and $221,250/year with an expected On Target Earnings (OTE) between $187,000 and $295,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT YOU'LL DO

As a Senior Director, Partnerships - Snowflake, you are responsible for defining and driving Braze's global strategy for one of its most critical technology partnerships. You will identify structural growth opportunities within the Snowflake ecosystem, establish long-term partnership direction, and align executive stakeholders across both organizations around shared commercial objectives.

You will operate as a core strategic leader within the Partnerships organization — shaping how Braze engages Snowflake, influencing product and integration priorities, and ensuring the partnership delivers sustained ecosystem impact. This is a highly cross-functional role, requiring close collaboration with Sales, Product, Marketing, and Engineering teams at Braze and within Snowflake to translate strategy into measurable outcomes.

This is a high-impact individual contributor role suited for someone who understands the Snowflake Data Cloud deeply, is fluent in the customer engagement platform landscape, and knows how to build and execute a partnership strategy that drives real business results.

Key Responsibilities Include:

• Define partnership strategy: Identify market pain points, ecosystem shifts, and structural growth opportunities within the Snowflake Data Cloud. Develop a clear global strategy for the Braze–Snowflake partnership that drives pipeline, product alignment, and long-term commercial expansion
• Drive executive alignment: Lead senior executive meetings with Snowflake's C-suite and Braze leadership to establish shared objectives, long-term commitments, and governance structures that ensure sustained execution
• Own global partnership direction: Independently set the strategic direction for the Snowflake partnership and leverage cross-functional teams at Braze to execute against it with consistency and accountability
• Establish governance and operating models: Design and implement joint steering committees, working groups, and cross-functional alignment forums that keep both organizations executing against shared priorities
• Shape product and integration priorities: Collaborate with Braze and Snowflake product and engineering leadership to influence roadmap direction, integration development, and joint solution design aligned to customer and ecosystem needs
• Set commercial ambition and targets: Define measurable goals for partner-sourced pipeline, revenue influence, and ecosystem expansion — and hold both sides accountable to delivering against them
• Drive commercial performance: Work with Braze Sales leadership and regional PAMs to embed the Snowflake partnership into active deal cycles, articulate joint value to customers and prospects, and translate partnership momentum into pipeline and revenue
• Represent Braze in the ecosystem: Act as a strategic ambassador for the Braze–Snowflake partnership externally and internally, positioning Braze as Snowflake's preferred customer engagement platform partner

WHO YOU ARE

• 8+ years of experience within the SaaS / technology ecosystem 
• 2+ years minimum of Partnerships Experience 
• Deep familiarity with the Snowflake Data Cloud — its architecture, partner ecosystem, and how enterprise customers deploy and expand it
• Strong understanding of the customer engagement platform landscape and how data infrastructure intersects with marketing technology
• Proven experience defining joint partnership strategies and building long-term execution plans across two organizations at a global scale
• Track record of securing executive alignment across partner and internal stakeholders, including C-suite engagement and governance model design
• Experience working with product and engineering teams to align on integration priorities and advance a technically grounded partnership roadmap
• Demonstrated ability to partner with sales teams — translating partnership value into deal-level impact and measurable revenue outcomes
• Able to operate independently in a strategic, first-in-kind capacity and embed partnership priorities into broader company-wide GTM motions
• Strong executive presence and communication skills, with a track record of influencing without authority across a matrixed, global organization

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,000 and $221,250/year with an expected On Target Earnings (OTE) between $187,000 and $295,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT YOU'LL DO

As a Senior Director, Partnerships - Snowflake, you are responsible for defining and driving Braze's global strategy for one of its most critical technology partnerships. You will identify structural growth opportunities within the Snowflake ecosystem, establish long-term partnership direction, and align executive stakeholders across both organizations around shared commercial objectives.

You will operate as a core strategic leader within the Partnerships organization — shaping how Braze engages Snowflake, influencing product and integration priorities, and ensuring the partnership delivers sustained ecosystem impact. This is a highly cross-functional role, requiring close collaboration with Sales, Product, Marketing, and Engineering teams at Braze and within Snowflake to translate strategy into measurable outcomes.

This is a high-impact individual contributor role suited for someone who understands the Snowflake Data Cloud deeply, is fluent in the customer engagement platform landscape, and knows how to build and execute a partnership strategy that drives real business results.

Key Responsibilities Include:

• Define partnership strategy: Identify market pain points, ecosystem shifts, and structural growth opportunities within the Snowflake Data Cloud. Develop a clear global strategy for the Braze–Snowflake partnership that drives pipeline, product alignment, and long-term commercial expansion
• Drive executive alignment: Lead senior executive meetings with Snowflake's C-suite and Braze leadership to establish shared objectives, long-term commitments, and governance structures that ensure sustained execution
• Own global partnership direction: Independently set the strategic direction for the Snowflake partnership and leverage cross-functional teams at Braze to execute against it with consistency and accountability
• Establish governance and operating models: Design and implement joint steering committees, working groups, and cross-functional alignment forums that keep both organizations executing against shared priorities
• Shape product and integration priorities: Collaborate with Braze and Snowflake product and engineering leadership to influence roadmap direction, integration development, and joint solution design aligned to customer and ecosystem needs
• Set commercial ambition and targets: Define measurable goals for partner-sourced pipeline, revenue influence, and ecosystem expansion — and hold both sides accountable to delivering against them
• Drive commercial performance: Work with Braze Sales leadership and regional PAMs to embed the Snowflake partnership into active deal cycles, articulate joint value to customers and prospects, and translate partnership momentum into pipeline and revenue
• Represent Braze in the ecosystem: Act as a strategic ambassador for the Braze–Snowflake partnership externally and internally, positioning Braze as Snowflake's preferred customer engagement platform partner

WHO YOU ARE

• 8+ years of experience within the SaaS / technology ecosystem 
• 2+ years minimum of Partnerships Experience 
• Deep familiarity with the Snowflake Data Cloud — its architecture, partner ecosystem, and how enterprise customers deploy and expand it
• Strong understanding of the customer engagement platform landscape and how data infrastructure intersects with marketing technology
• Proven experience defining joint partnership strategies and building long-term execution plans across two organizations at a global scale
• Track record of securing executive alignment across partner and internal stakeholders, including C-suite engagement and governance model design
• Experience working with product and engineering teams to align on integration priorities and advance a technically grounded partnership roadmap
• Demonstrated ability to partner with sales teams — translating partnership value into deal-level impact and measurable revenue outcomes
• Able to operate independently in a strategic, first-in-kind capacity and embed partnership priorities into broader company-wide GTM motions
• Strong executive presence and communication skills, with a track record of influencing without authority across a matrixed, global organization

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,000 and $221,250/year with an expected On Target Earnings (OTE) between $187,000 and $295,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT YOU'LL DO

As a Senior Director, Partnerships - Snowflake, you are responsible for defining and driving Braze's global strategy for one of its most critical technology partnerships. You will identify structural growth opportunities within the Snowflake ecosystem, establish long-term partnership direction, and align executive stakeholders across both organizations around shared commercial objectives.

You will operate as a core strategic leader within the Partnerships organization — shaping how Braze engages Snowflake, influencing product and integration priorities, and ensuring the partnership delivers sustained ecosystem impact. This is a highly cross-functional role, requiring close collaboration with Sales, Product, Marketing, and Engineering teams at Braze and within Snowflake to translate strategy into measurable outcomes.

This is a high-impact individual contributor role suited for someone who understands the Snowflake Data Cloud deeply, is fluent in the customer engagement platform landscape, and knows how to build and execute a partnership strategy that drives real business results.

Key Responsibilities Include:

• Define partnership strategy: Identify market pain points, ecosystem shifts, and structural growth opportunities within the Snowflake Data Cloud. Develop a clear global strategy for the Braze–Snowflake partnership that drives pipeline, product alignment, and long-term commercial expansion
• Drive executive alignment: Lead senior executive meetings with Snowflake's C-suite and Braze leadership to establish shared objectives, long-term commitments, and governance structures that ensure sustained execution
• Own global partnership direction: Independently set the strategic direction for the Snowflake partnership and leverage cross-functional teams at Braze to execute against it with consistency and accountability
• Establish governance and operating models: Design and implement joint steering committees, working groups, and cross-functional alignment forums that keep both organizations executing against shared priorities
• Shape product and integration priorities: Collaborate with Braze and Snowflake product and engineering leadership to influence roadmap direction, integration development, and joint solution design aligned to customer and ecosystem needs
• Set commercial ambition and targets: Define measurable goals for partner-sourced pipeline, revenue influence, and ecosystem expansion — and hold both sides accountable to delivering against them
• Drive commercial performance: Work with Braze Sales leadership and regional PAMs to embed the Snowflake partnership into active deal cycles, articulate joint value to customers and prospects, and translate partnership momentum into pipeline and revenue
• Represent Braze in the ecosystem: Act as a strategic ambassador for the Braze–Snowflake partnership externally and internally, positioning Braze as Snowflake's preferred customer engagement platform partner

WHO YOU ARE

• 8+ years of experience within the SaaS / technology ecosystem 
• 2+ years minimum of Partnerships Experience 
• Deep familiarity with the Snowflake Data Cloud — its architecture, partner ecosystem, and how enterprise customers deploy and expand it
• Strong understanding of the customer engagement platform landscape and how data infrastructure intersects with marketing technology
• Proven experience defining joint partnership strategies and building long-term execution plans across two organizations at a global scale
• Track record of securing executive alignment across partner and internal stakeholders, including C-suite engagement and governance model design
• Experience working with product and engineering teams to align on integration priorities and advance a technically grounded partnership roadmap
• Demonstrated ability to partner with sales teams — translating partnership value into deal-level impact and measurable revenue outcomes
• Able to operate independently in a strategic, first-in-kind capacity and embed partnership priorities into broader company-wide GTM motions
• Strong executive presence and communication skills, with a track record of influencing without authority across a matrixed, global organization

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,000 and $221,250/year with an expected On Target Earnings (OTE) between $187,000 and $295,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams including input into the lead generation process.

WHAT YOU'LL DO

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

WHAT YOU HAVE

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Background in SaaS sales for Mobile and/or Marketing Technology
• Proven success navigating organizations and the ability to quickly identify decision makers and the decision making process for Braze’s SMB customer segment
• Outstanding verbal, written and stand-up presentation skills
• Prior experience with salesforce.com CRM, or other CRM used to manage the sales pipeline
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• An accomplished networker in your daily life through social media and other mediums
• Up-to-date on digital trends, especially in the mobile, web and email space
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $60,000 and $90,000/year with an expected On Target Earnings (OTE) between $117,000 and $180,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT YOU'LL DO

We’re looking for a Senior Staff engineer to help lead our Infrastructure division. We own the infrastructure that supports massive scale-processing more than a trillion jobs daily. Our work spans autoscaling systems, metrics pipelines, reliable job execution, and internal frameworks that make distributed processing safe for application teams.

Braze operates at a massive scale: 3.3 billion monthly active users, hundreds of billions of data points collected each month, and billions of messages sent daily. Our tech stack is rooted in Ruby on Rails, Go, MongoDB, Redis, and Kafka. As a PSWE, you'll collaborate with application teams to evolve the Sidekiq platform they depend on and improve the reliability, performance, and developer experience.

Main responsibilities:

• Leadership in our Infrastructure division and broader engineering team
• Design, build, and operate the architecture that power Braze’s systems at massive scale
• Long term planning and execution. Definition critical visions for our systems, gaining buy-in, and delivering
• Cross-organization partnership. Working with engineering teams to leverage our infrastructure and launch products to massive scale
• Own the quality of our architecture decisions. Partner on design of systems across multiple teams and own the outcomes
• Work at the intersection of process, technology, and people
• Own and deliver solutions that are satisfy compliance requirements

WHO YOU ARE

• 10+ years of high scaled distributed systems development or platform/infrastructure experience
• You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations
• You are a technical practitioner but a people leader - you can scale your leverage through process, collaboration, and software
• You have experience leading infrastructure or infrastructure-adjacent teams (either as a tech lead, or a manager) in a high scale system

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $208,000 and $349,655/year with an expected On Target Earnings (OTE) between $232,000 and $390,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#LI-Hybrid

WHAT WE’RE LOOKING FOR

As part of the Braze Enterprise Sales Team, you will partner with Enterprise Account Executives within Braze’s portfolio of clients to ensure they are maximizing value from technology and services in order to develop and grow the relationship.  This is a quota-carrying role, with the opportunity to work with some of the largest brands on the planet. 

WHAT YOU'LL DO

• Commercially expand customer relationships in collaboration with the Account Executive. You will work in partnership, but have primary responsibility to develop and close those opportunities up to $100K
• Pro-actively analyze customer product usage and identify “white space” within accounts and new business units for cross-sell and upsell opportunities 
• Partner closely with Account Executives, Renewals Managers and Customer Success Managers to identify upsell opportunities
• Collaborate with additional internal departments, including but not limited to Solutions Consulting, Implementation & Onboarding, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature exploration and adoption
• Achieve quarterly upsell and renewals targets
• Occasionally travel for onsite customer engagement, meeting with and selling to existing customers.

WHAT YOU BRING

• 3+ years of experience in Sales or Account Management, SaaS sales, with at least half of that time spent:
• in a quota-carrying role
• working with companies with 2,000+ employees
• Drive, determination and accountability
• Excellent product knowledge and ability to learn a feature-rich application
• Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams
• Intermediate to advanced knowledge of Google Office, MS Office Suite (Word, Excel, PowerPoint) and Keynote
• Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
• Excellent organizational skills and time management abilities
• Proven ability to quickly get up to speed on new cloud apps and tools
• A proven networker in your daily life
• Up-to-date on digital trends, especially in the mobile, web and email space
• Background in Enterprise SaaS sales for Mobile and/or Marketing Technology a plus
• Prior experience in a startup technology company a plus

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $100,000/year with an expected On Target Earnings (OTE) between $180,000 and $200,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE’RE LOOKING FOR

As part of the Braze Enterprise Sales Team, you will partner with Enterprise Account Executives within Braze’s portfolio of clients to ensure they are maximizing value from technology and services in order to develop and grow the relationship.  This is a quota-carrying role, with the opportunity to work with some of the largest brands on the planet. 

WHAT YOU'LL DO

• Commercially expand customer relationships in collaboration with the Account Executive. You will work in partnership, but have primary responsibility to develop and close those opportunities up to $100K
• Pro-actively analyze customer product usage and identify “white space” within accounts and new business units for cross-sell and upsell opportunities 
• Partner closely with Account Executives, Renewals Managers and Customer Success Managers to identify upsell opportunities
• Collaborate with additional internal departments, including but not limited to Solutions Consulting, Implementation & Onboarding, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature exploration and adoption
• Achieve quarterly upsell and renewals targets
• Occasionally travel for onsite customer engagement, meeting with and selling to existing customers.

WHAT YOU BRING

• 3+ years of experience in Sales or Account Management, SaaS sales, with at least half of that time spent:
• in a quota-carrying role
• working with companies with 2,000+ employees
• Drive, determination and accountability
• Excellent product knowledge and ability to learn a feature-rich application
• Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams
• Intermediate to advanced knowledge of Google Office, MS Office Suite (Word, Excel, PowerPoint) and Keynote
• Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
• Excellent organizational skills and time management abilities
• Proven ability to quickly get up to speed on new cloud apps and tools
• A proven networker in your daily life
• Up-to-date on digital trends, especially in the mobile, web and email space
• Background in Enterprise SaaS sales for Mobile and/or Marketing Technology a plus
• Prior experience in a startup technology company a plus

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $100,000/year with an expected On Target Earnings (OTE) between $180,000 and $200,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE’RE LOOKING FOR

As part of the Braze Enterprise Sales Team, you will partner with Enterprise Account Executives within Braze’s portfolio of clients to ensure they are maximizing value from technology and services in order to develop and grow the relationship.  This is a quota-carrying role, with the opportunity to work with some of the largest brands on the planet. 

WHAT YOU'LL DO

• Commercially expand customer relationships in collaboration with the Account Executive. You will work in partnership, but have primary responsibility to develop and close those opportunities up to $100K
• Pro-actively analyze customer product usage and identify “white space” within accounts and new business units for cross-sell and upsell opportunities 
• Partner closely with Account Executives, Renewals Managers and Customer Success Managers to identify upsell opportunities
• Collaborate with additional internal departments, including but not limited to Solutions Consulting, Implementation & Onboarding, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature exploration and adoption
• Achieve quarterly upsell and renewals targets
• Occasionally travel for onsite customer engagement, meeting with and selling to existing customers.

WHAT YOU BRING

• 3+ years of experience in Sales or Account Management, SaaS sales, with at least half of that time spent:
• in a quota-carrying role
• working with companies with 2,000+ employees
• Drive, determination and accountability
• Excellent product knowledge and ability to learn a feature-rich application
• Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams
• Intermediate to advanced knowledge of Google Office, MS Office Suite (Word, Excel, PowerPoint) and Keynote
• Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
• Excellent organizational skills and time management abilities
• Proven ability to quickly get up to speed on new cloud apps and tools
• A proven networker in your daily life
• Up-to-date on digital trends, especially in the mobile, web and email space
• Background in Enterprise SaaS sales for Mobile and/or Marketing Technology a plus
• Prior experience in a startup technology company a plus

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $100,000/year with an expected On Target Earnings (OTE) between $180,000 and $200,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE’RE LOOKING FOR

We are seeking a hands-on, detail-oriented Manager, Accounting to serve as the operational accounting lead in a growing team. Reporting to the Senior Manager, Corporate Accounting, this individual will oversee a team of financial accountants and own a broad range of month-end and quarter-end close activities.

The ideal candidate is highly accurate, organized, and proactive, with a strong sense of ownership and initiative.  The person will also bring a continuous improvement mindset, identifying opportunities to enhance systems, streamline processes, and drive efficiencies.  In this role, you will be a key contributor with regular exposure to senior leadership.

WHAT YOU’LL DO

• Lead month-end and quarter-end close processes, including preparation and review of GAAP-compliant journal entries, account reconciliations, financial reports, and flux analyses
• Oversee day-to-day accounting operations across multiple legal entities, including cash, accruals, payroll and benefits accounting, operating expenses, cost of revenue, software expenses and headcount and costing allocations
• Coordinate and support statutory compliance and audits for international entities
• Assist in the development and implementation of accounting policies and procedures in accordance with US GAAP
• Identify and implement process improvements, including automation initiatives and SOX compliance enhancements, document and monitor internal controls 
• Continuously evaluate and improve the efficiency and effectiveness of the month-end close process
• Serve as a primary liaison with external auditors, including preparation and review of PBC deliverables
• Collaborate cross-functionally with business partners and other departments to gather financial data and enhance reporting processes
• Partner with Financial Planning & Analysis team members to help determine causes around budget variances
• Be a central point of contact for queries directed to the corporate accounting for internal stakeholders and assist and lead ad-hoc projects
• Manage key accounting systems and lead or support system optimization initiatives
• Lead, coach, and develop a team of accounting professionals, including performance management and career development
  
  

WHO YOU ARE

• Bachelor’s Degree in Accounting or Finance
• 5+ years of progressive accounting experience, with at least 1 years of experience in a supervisory or managerial role
• Prior experience in a Big 4 or large regional accounting firm preferred
• CPA and/or MBA strongly preferred
• Strong knowledge of US GAAP and SOX compliance requirements
• Experience in a high-growth, publicly traded company environment preferred
• Advanced organizational, analytical, and communication skills
• Proficiency in Microsoft Excel and Google Workspace (gSuite)
• Experience with NetSuite, Coupa, and Numeric preferred
• Demonstrated ability to optimize accounting and finance processes
• Strong interpersonal, problem-solving, and decision-making skills
• Experience working with international teams and intercompany accounting/consolidation
• Experience working with the tokenisation of software expense experience
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $134,000/year, with an expected On Target Earnings (OTE) between $100,000 and $150,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO:

We’re hiring a Senior Product Manager for Braze’s Messaging Experience team.

The Messaging Experience (MX) team owns the user experience for creating Canvases and Campaigns in Braze– the core products that every Braze customer uses to orchestrate personalized messaging. MX aims to make this workflow as cohesive, efficient, and delightful as possible for marketers.

Responsibilities:

• Build and own the vision, strategy, and product roadmap for the MX product area
• Work closely with Engineers and Product Designers to bring new products and features to life
• Immerse yourself in understanding our customers, market trends, competition, and the technology landscape
• Be the subject-matter expert in your product area, deeply understanding how it works today, how it’s used, and how it can be better
• Balance the prioritization of new features with ensuring the product’s continued health to retain customer trust
• Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively
• Run point on launching features and functionality released by MX

WHO YOU ARE

• 5+ years of Product Management experience
• Strong communication, storytelling, collaboration, organization, and persuasion skills
• A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products
• Ability to work within a cross-functional team and balance multiple projects at once
• Eagerness to learn and grow
• Bonus Points:
• Experience working at a B2B SaaS company
• Experience at a high-scale technology startup (we operate at the scale of billions of users)
• Experience working with workflow orchestration or automation software

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,400 and $222,075/year with an expected On Target Earnings (OTE) between $156,000 and $246,750/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO:

We’re hiring a Senior Product Manager for Braze’s Messaging Experience team.

The Messaging Experience (MX) team owns the user experience for creating Canvases and Campaigns in Braze– the core products that every Braze customer uses to orchestrate personalized messaging. MX aims to make this workflow as cohesive, efficient, and delightful as possible for marketers.

Responsibilities:

• Build and own the vision, strategy, and product roadmap for the MX product area
• Work closely with Engineers and Product Designers to bring new products and features to life
• Immerse yourself in understanding our customers, market trends, competition, and the technology landscape
• Be the subject-matter expert in your product area, deeply understanding how it works today, how it’s used, and how it can be better
• Balance the prioritization of new features with ensuring the product’s continued health to retain customer trust
• Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively
• Run point on launching features and functionality released by MX

WHO YOU ARE

• 5+ years of Product Management experience
• Strong communication, storytelling, collaboration, organization, and persuasion skills
• A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products
• Ability to work within a cross-functional team and balance multiple projects at once
• Eagerness to learn and grow
• Bonus Points:
• Experience working at a B2B SaaS company
• Experience at a high-scale technology startup (we operate at the scale of billions of users)
• Experience working with workflow orchestration or automation software

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,400 and $222,075/year with an expected On Target Earnings (OTE) between $156,000 and $246,750/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO:

We’re hiring a Senior Product Manager for Braze’s Messaging Experience team.

The Messaging Experience (MX) team owns the user experience for creating Canvases and Campaigns in Braze– the core products that every Braze customer uses to orchestrate personalized messaging. MX aims to make this workflow as cohesive, efficient, and delightful as possible for marketers.

Responsibilities:

• Build and own the vision, strategy, and product roadmap for the MX product area
• Work closely with Engineers and Product Designers to bring new products and features to life
• Immerse yourself in understanding our customers, market trends, competition, and the technology landscape
• Be the subject-matter expert in your product area, deeply understanding how it works today, how it’s used, and how it can be better
• Balance the prioritization of new features with ensuring the product’s continued health to retain customer trust
• Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively
• Run point on launching features and functionality released by MX

WHO YOU ARE

• 5+ years of Product Management experience
• Strong communication, storytelling, collaboration, organization, and persuasion skills
• A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products
• Ability to work within a cross-functional team and balance multiple projects at once
• Eagerness to learn and grow
• Bonus Points:
• Experience working at a B2B SaaS company
• Experience at a high-scale technology startup (we operate at the scale of billions of users)
• Experience working with workflow orchestration or automation software

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,400 and $222,075/year with an expected On Target Earnings (OTE) between $156,000 and $246,750/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO:

We’re hiring a Senior Product Manager for Braze’s Messaging Experience team.

The Messaging Experience (MX) team owns the user experience for creating Canvases and Campaigns in Braze– the core products that every Braze customer uses to orchestrate personalized messaging. MX aims to make this workflow as cohesive, efficient, and delightful as possible for marketers.

Responsibilities:

• Build and own the vision, strategy, and product roadmap for the MX product area
• Work closely with Engineers and Product Designers to bring new products and features to life
• Immerse yourself in understanding our customers, market trends, competition, and the technology landscape
• Be the subject-matter expert in your product area, deeply understanding how it works today, how it’s used, and how it can be better
• Balance the prioritization of new features with ensuring the product’s continued health to retain customer trust
• Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively
• Run point on launching features and functionality released by MX

WHO YOU ARE

• 5+ years of Product Management experience
• Strong communication, storytelling, collaboration, organization, and persuasion skills
• A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products
• Ability to work within a cross-functional team and balance multiple projects at once
• Eagerness to learn and grow
• Bonus Points:
• Experience working at a B2B SaaS company
• Experience at a high-scale technology startup (we operate at the scale of billions of users)
• Experience working with workflow orchestration or automation software

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,400 and $222,075/year with an expected On Target Earnings (OTE) between $156,000 and $246,750/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

WHAT YOU'LL DO

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven.

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 - $112,500/year, with an expected On Target Earnings (OTE) between $110,500-125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

WHAT YOU'LL DO

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven.

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 - $112,500/year, with an expected On Target Earnings (OTE) between $110,500-125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

WHAT YOU'LL DO

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven.

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 - $112,500/year, with an expected On Target Earnings (OTE) between $110,500-125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

WHAT YOU'LL DO

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven.

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 - $112,500/year, with an expected On Target Earnings (OTE) between $110,500-125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT YOU’LL DO

Engagement Manager II is a critical role on our growing AI Expert Services team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit by Braze use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Responsibilities:

As a Machine Learning Engagement Manager, you'll be at the forefront of deploying OfferFit by Braze’s AI decisioning solutions for marketers in a wide range of industries. Your role is a blend of tactical leadership, technical expertise, and proactive client management. Key responsibilities include: 

• Lead the AI Deployment Lifecycle: You'll own the entire deployment process from start to finish. This includes leading the initial use case design, defining the engagement’s operating model, managing the technical setup, and overseeing the final user acceptance testing (UAT)
• Facilitate Technical Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture
• Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process. You'll keep projects on track by managing customer deliverables, proactively identifying and addressing risks, and providing clear, consistent communication to all stakeholders, including senior leadership
• Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results
• Influence the Product Roadmap: You'll play a crucial role in shaping our product roadmap, ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams

WHO YOU ARE

You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.

• A Technical Project Leader: You have significant experience managing technical projects from start to finish. You're a natural at bringing together technical and non-technical stakeholders, ensuring everyone is aligned and projects are delivered on time. Your colleagues know you as the most organized person on the team, and you communicate with exceptional clarity and persuasiveness
• A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders. You excel at understanding a customer’s needs and ensuring they are met, but you are also confident in your ability to push back on requests that don't align with the program's goals
• A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use case's architectural and machine learning design at a conceptual level. You're not just an action-item tracker; you can exchange ideas with a customer's marketing, data engineering and data science teams when needed
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
• Experience and Education: You have 5-7 years of project management, consulting, or professional services experience, and at least a bachelor's degree in a technical field, with advanced degrees (MBA or MS) preferred

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $121,300 and $142,700/year, with an expected On Target Earnings (OTE) between $139,400 and $164,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

Engagement Manager II is a critical role on our growing AI Expert Services team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit by Braze use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Responsibilities:

As a Machine Learning Engagement Manager, you'll be at the forefront of deploying OfferFit by Braze’s AI decisioning solutions for marketers in a wide range of industries. Your role is a blend of tactical leadership, technical expertise, and proactive client management. Key responsibilities include: 

• Lead the AI Deployment Lifecycle: You'll own the entire deployment process from start to finish. This includes leading the initial use case design, defining the engagement’s operating model, managing the technical setup, and overseeing the final user acceptance testing (UAT)
• Facilitate Technical Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture
• Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process. You'll keep projects on track by managing customer deliverables, proactively identifying and addressing risks, and providing clear, consistent communication to all stakeholders, including senior leadership
• Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results
• Influence the Product Roadmap: You'll play a crucial role in shaping our product roadmap, ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams

WHO YOU ARE

You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.

• A Technical Project Leader: You have significant experience managing technical projects from start to finish. You're a natural at bringing together technical and non-technical stakeholders, ensuring everyone is aligned and projects are delivered on time. Your colleagues know you as the most organized person on the team, and you communicate with exceptional clarity and persuasiveness
• A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders. You excel at understanding a customer’s needs and ensuring they are met, but you are also confident in your ability to push back on requests that don't align with the program's goals
• A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use case's architectural and machine learning design at a conceptual level. You're not just an action-item tracker; you can exchange ideas with a customer's marketing, data engineering and data science teams when needed
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
• Experience and Education: You have 5-7 years of project management, consulting, or professional services experience, and at least a bachelor's degree in a technical field, with advanced degrees (MBA or MS) preferred

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $121,300 and $142,700/year, with an expected On Target Earnings (OTE) between $139,400 and $164,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

Engagement Manager II is a critical role on our growing AI Expert Services team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit by Braze use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Responsibilities:

As a Machine Learning Engagement Manager, you'll be at the forefront of deploying OfferFit by Braze’s AI decisioning solutions for marketers in a wide range of industries. Your role is a blend of tactical leadership, technical expertise, and proactive client management. Key responsibilities include: 

• Lead the AI Deployment Lifecycle: You'll own the entire deployment process from start to finish. This includes leading the initial use case design, defining the engagement’s operating model, managing the technical setup, and overseeing the final user acceptance testing (UAT)
• Facilitate Technical Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture
• Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process. You'll keep projects on track by managing customer deliverables, proactively identifying and addressing risks, and providing clear, consistent communication to all stakeholders, including senior leadership
• Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results
• Influence the Product Roadmap: You'll play a crucial role in shaping our product roadmap, ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams

WHO YOU ARE

You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.

• A Technical Project Leader: You have significant experience managing technical projects from start to finish. You're a natural at bringing together technical and non-technical stakeholders, ensuring everyone is aligned and projects are delivered on time. Your colleagues know you as the most organized person on the team, and you communicate with exceptional clarity and persuasiveness
• A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders. You excel at understanding a customer’s needs and ensuring they are met, but you are also confident in your ability to push back on requests that don't align with the program's goals
• A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use case's architectural and machine learning design at a conceptual level. You're not just an action-item tracker; you can exchange ideas with a customer's marketing, data engineering and data science teams when needed
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
• Experience and Education: You have 5-7 years of project management, consulting, or professional services experience, and at least a bachelor's degree in a technical field, with advanced degrees (MBA or MS) preferred

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $121,300 and $142,700/year, with an expected On Target Earnings (OTE) between $139,400 and $164,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.