WHAT YOU'LL DO:

We are seeking a dynamic and experienced Senior Manager of Talent Acquisition Operations to design, implement, and optimize the infrastructure and processes that drive our global talent acquisition function. As a Senior Manager, you will act as a strategic partner to the TA leadership team and broader People team, focusing on process excellence, system optimization, and data integrity to enhance Braze’s talent strategy. You will be an expert in TA technology, compliance, and developing scalable, efficient processes. You are highly skilled in utilizing data to drive operational insights and solutions.

• Lead, mentor, and performance manage a team of 2+ direct reports (e.g., TA Generalists and Specialist), fostering a culture of operational excellence and continuous improvement.
• Own and optimize the end-to-end recruitment process, identifying areas for efficiency and standardization while ensuring a high-quality candidate and stakeholder experience.
• Serve as the primary system administrator and subject matter expert for all TA technology (e.g., ATS, CRM, assessment tools), including implementation, maintenance, and integration, in addition to acting as a steward for data integrity and system hygiene.
• Partner with the People Analytics team to design, develop, and deliver consistent reporting, dashboards, and metrics to provide strategic insights on TA performance, pipeline health, and process effectiveness to leadership.
• Collaborate with other people systems owners and primary users to execute a centralized data governance and system security strategy and process
• Ensure TA compliance, governance, and adherence to regulatory requirements across all hiring processes.
• Develop comprehensive strategies and guardrails for evaluating new TA software, ensuring that selections prioritize efficiency gains, include thorough market research and trial evaluations, and align with budgetary constraints with a special focus on AI.
• Manage and curate a centralized knowledge hub for software vendor contracts, agency agreements, and job board subscriptions, ensuring all documentation is current and complete.
• Provide continuous training and enablement for the team regarding system updates, new software, process revisions, and compensation program changes.
• Utilize both qualitative and quantitative research to pinpoint areas for growth, guide strategic choices, and evaluate results. 
• Establish a high-performance recruiting ecosystem by developing and executing a transparent, strategic roadmap focused on improving systems, tools, and workflows to ensure long-term scalability and operational efficiency.
• Act as a solutions-oriented leader, taking a thoughtful and strategic approach to developing a business case for new tools and operational changes, evaluating risks, and presenting to executive stakeholders.
• Versatile in tailoring communication and style to a wide range of audiences including direct reports, TA and People Team leadership, and senior leaders and stakeholders.
• Exemplify and promote the Braze core values within both the TA and People Team.

WHO YOU ARE:

• 5+ years of experience in Talent Acquisition Operations or People Operations with proven experience leading major implementations and system overhauls. 
• Proven experience leading and managing direct reports, such as coordinators, analysts, or operations specialists.
• Expertise in leveraging TA systems (Greenhouse, Workday, Looker or similar platforms) for configuration, maintenance, reporting, and integration.
• Strong organizational and time management skills and meticulous attention to detail.
• Ability to act as a strategic and consultative partner to senior leadership across the organization.
• Experience designing and implementing initiatives related to TA process improvement and operational efficiency.
• Proven ability to own and manage large-scale projects from start to finish with little supervision.
• Strong written and verbal English communication skills are essential.
• Role must be based in our Chicago, New York, or London office requiring hybrid in-office attendance.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $106,000 and $159,000/year, with an expected On Target Earnings (OTE) between $119,000 and $179,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU'LL DO:

We are seeking a dynamic and experienced Senior Manager of Talent Acquisition Operations to design, implement, and optimize the infrastructure and processes that drive our global talent acquisition function. As a Senior Manager, you will act as a strategic partner to the TA leadership team and broader People team, focusing on process excellence, system optimization, and data integrity to enhance Braze’s talent strategy. You will be an expert in TA technology, compliance, and developing scalable, efficient processes. You are highly skilled in utilizing data to drive operational insights and solutions.

• Lead, mentor, and performance manage a team of 2+ direct reports (e.g., TA Generalists and Specialist), fostering a culture of operational excellence and continuous improvement.
• Own and optimize the end-to-end recruitment process, identifying areas for efficiency and standardization while ensuring a high-quality candidate and stakeholder experience.
• Serve as the primary system administrator and subject matter expert for all TA technology (e.g., ATS, CRM, assessment tools), including implementation, maintenance, and integration, in addition to acting as a steward for data integrity and system hygiene.
• Partner with the People Analytics team to design, develop, and deliver consistent reporting, dashboards, and metrics to provide strategic insights on TA performance, pipeline health, and process effectiveness to leadership.
• Collaborate with other people systems owners and primary users to execute a centralized data governance and system security strategy and process
• Ensure TA compliance, governance, and adherence to regulatory requirements across all hiring processes.
• Develop comprehensive strategies and guardrails for evaluating new TA software, ensuring that selections prioritize efficiency gains, include thorough market research and trial evaluations, and align with budgetary constraints with a special focus on AI.
• Manage and curate a centralized knowledge hub for software vendor contracts, agency agreements, and job board subscriptions, ensuring all documentation is current and complete.
• Provide continuous training and enablement for the team regarding system updates, new software, process revisions, and compensation program changes.
• Utilize both qualitative and quantitative research to pinpoint areas for growth, guide strategic choices, and evaluate results. 
• Establish a high-performance recruiting ecosystem by developing and executing a transparent, strategic roadmap focused on improving systems, tools, and workflows to ensure long-term scalability and operational efficiency.
• Act as a solutions-oriented leader, taking a thoughtful and strategic approach to developing a business case for new tools and operational changes, evaluating risks, and presenting to executive stakeholders.
• Versatile in tailoring communication and style to a wide range of audiences including direct reports, TA and People Team leadership, and senior leaders and stakeholders.
• Exemplify and promote the Braze core values within both the TA and People Team.

WHO YOU ARE:

• 5+ years of experience in Talent Acquisition Operations or People Operations with proven experience leading major implementations and system overhauls. 
• Proven experience leading and managing direct reports, such as coordinators, analysts, or operations specialists.
• Expertise in leveraging TA systems (Greenhouse, Workday, Looker or similar platforms) for configuration, maintenance, reporting, and integration.
• Strong organizational and time management skills and meticulous attention to detail.
• Ability to act as a strategic and consultative partner to senior leadership across the organization.
• Experience designing and implementing initiatives related to TA process improvement and operational efficiency.
• Proven ability to own and manage large-scale projects from start to finish with little supervision.
• Strong written and verbal English communication skills are essential.
• Role must be based in our Chicago, New York, or London office requiring hybrid in-office attendance.

WHAT YOU'LL DO:

We are seeking a dynamic and experienced Senior Manager of Talent Acquisition Operations to design, implement, and optimize the infrastructure and processes that drive our global talent acquisition function. As a Senior Manager, you will act as a strategic partner to the TA leadership team and broader People team, focusing on process excellence, system optimization, and data integrity to enhance Braze’s talent strategy. You will be an expert in TA technology, compliance, and developing scalable, efficient processes. You are highly skilled in utilizing data to drive operational insights and solutions.

• Lead, mentor, and performance manage a team of 2+ direct reports (e.g., TA Generalists and Specialist), fostering a culture of operational excellence and continuous improvement.
• Own and optimize the end-to-end recruitment process, identifying areas for efficiency and standardization while ensuring a high-quality candidate and stakeholder experience.
• Serve as the primary system administrator and subject matter expert for all TA technology (e.g., ATS, CRM, assessment tools), including implementation, maintenance, and integration, in addition to acting as a steward for data integrity and system hygiene.
• Partner with the People Analytics team to design, develop, and deliver consistent reporting, dashboards, and metrics to provide strategic insights on TA performance, pipeline health, and process effectiveness to leadership.
• Collaborate with other people systems owners and primary users to execute a centralized data governance and system security strategy and process
• Ensure TA compliance, governance, and adherence to regulatory requirements across all hiring processes.
• Develop comprehensive strategies and guardrails for evaluating new TA software, ensuring that selections prioritize efficiency gains, include thorough market research and trial evaluations, and align with budgetary constraints with a special focus on AI.
• Manage and curate a centralized knowledge hub for software vendor contracts, agency agreements, and job board subscriptions, ensuring all documentation is current and complete.
• Provide continuous training and enablement for the team regarding system updates, new software, process revisions, and compensation program changes.
• Utilize both qualitative and quantitative research to pinpoint areas for growth, guide strategic choices, and evaluate results. 
• Establish a high-performance recruiting ecosystem by developing and executing a transparent, strategic roadmap focused on improving systems, tools, and workflows to ensure long-term scalability and operational efficiency.
• Act as a solutions-oriented leader, taking a thoughtful and strategic approach to developing a business case for new tools and operational changes, evaluating risks, and presenting to executive stakeholders.
• Versatile in tailoring communication and style to a wide range of audiences including direct reports, TA and People Team leadership, and senior leaders and stakeholders.
• Exemplify and promote the Braze core values within both the TA and People Team.

WHO YOU ARE:

• 5+ years of experience in Talent Acquisition Operations or People Operations with proven experience leading major implementations and system overhauls. 
• Proven experience leading and managing direct reports, such as coordinators, analysts, or operations specialists.
• Expertise in leveraging TA systems (Greenhouse, Workday, Looker or similar platforms) for configuration, maintenance, reporting, and integration.
• Strong organizational and time management skills and meticulous attention to detail.
• Ability to act as a strategic and consultative partner to senior leadership across the organization.
• Experience designing and implementing initiatives related to TA process improvement and operational efficiency.
• Proven ability to own and manage large-scale projects from start to finish with little supervision.
• Strong written and verbal English communication skills are essential.
• Role must be based in our Chicago, New York, or London office requiring hybrid in-office attendance.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $167,000/year, with an expected On Target Earnings (OTE) between $125,000 and $188,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

As a part of the Braze People team, the People Solutions team plays a pivotal role in supporting the overall employee lifecycle and optimizing processes to align with business needs. The People Solutions Coordinator will provide valuable support across various People functions, ensuring accuracy and integrity of our processes and compliance. They will also serve as a key point of contact for all Braze employees on People-related questions and support.

This role reports to the Team Lead, People Solutions, and sits within the People Operations function, but will also have the opportunity to work closely with all functions across the People Department.

As the People Solutions Coordinator, you will:

• Maintain a thorough understanding of our HR policies, procedures, and local employment laws, ensuring compliance with a focus on EMEA requirements
• Support the employee lifecyle by executing key processes in Workday, including onboarding and employee changes, while ensuring accuracy and integrity of employee data
• Serve as the first point of contact for global employee inquiries through our ticketing system, delivering timely, high-quality support in line with our SLAs
• Partner with cross-functional People teams to route and escalate inquiries as needed, ensuring timely and efficient resolution
• Collaborate with team members and management to identify opportunities for process improvement
• Support the People team with ad-hoc projects and operational processes, including background checks, work authorization checks, and internal audits or compliance reviews
• Maintain and update process documentation to ensure consistency, accuracy, and scalability of People Solutions workflows
• Contribute as an ambassador for our culture; support People team initiatives that enhance employee engagement, development, and retention

WHO YOU ARE

You’re a motivated, detail-oriented, and highly organized person who is excited to join a fast-paced and scaling company! 

Specifically, you have:

• Minimum of 2 years experience in HR
• Exceptional attention to detail and accuracy
• Ability to handle sensitive and confidential information with professionalism and discretion
• Excellent communication and interpersonal skills
• Proven ability to multitask and prioritize in a fast-paced environment
• Strong service orientation to internal and/or external customers
• Receptive to feedback
• Prior experience working with an HRIS system (Workday is a plus)

We are looking for a Workplace Experience professional to ensure the successful daily reception operations of our Singapore office. This individual will collaborate with local Braze team members in supporting the ongoing development of our global workplace reception initiatives. This role sits on the People Team and will report to the Regional Manager, Workplace Experience APAC. 

Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our Singapore employees and be adaptable to evolving global conditions and workplace dynamics. This role will be required to be in-office 5 days per week. 

WHAT YOU’LL DO

• Be the first face of Braze - greet all visitors with warmth and professionalism, ensuring a smooth check-in experience and prompt communication with their hosts.
• Maintain a polished and welcoming reception area that reflects Braze’s high standards and creates a great first impression for employees, clients, partners, and vendors.
• Deliver best-in-class customer service to everyone who walks through the door, acting as a helpful and approachable point of contact for the office.
• Monitor and respond to workplace support tickets with a customer-first mindset, helping ensure world-class support for our APAC team.
• Assist with badge management, supporting the site lead in processing physical badge requests and managing employee access needs.
• Coordinate weekly lunch orders and catering for meetings and events, while managing pantry stock, suppliers, and ensuring kitchen and communal spaces are consistently clean, organised, and well-stocked.
• Balance multiple priorities with ease, responding to urgent needs while keeping day-to-day tasks running smoothly and on schedule.
• Support general office requests and workplace questions, helping employees get what they need to do their best work.
• Play a key role in in-office events, from helping manage access and check-in to assisting with logistics and creating a seamless experience.
• Be a flexible team player, jumping in to support the Workplace team with ad-hoc tasks, PTO coverage, and operational needs as they arise.

WHO YOU ARE

• 1-2 years of experience in a customer service role.
• Ability to work on-site, Monday to Friday, maintaining a full-time, in-office schedule.
• Someone who is confident, positive, and comfortable being in a highly visible role that will define the reputation of the Braze Workplace Team.
• Passion for best-in-class workplace experience and customer service.
• Able to multitask whilst always prioritizing the employee and visitor experience. 
• A strong communicator with excellent grammatical skills. 
• A sharp eye for detail and a sense of office pride.
• Data-driven with a mindset of continual improvement.
• Proactive and self-motivated with the ability to set own priorities.
• A creative problem-solver, bringing innovative ideas and solutions to the table.
• An awesome can-do attitude - no task is too big or too small.
• Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds.
• Familiar with Mac computer and GSuite.

WHAT WE’RE LOOKING FOR

We’re looking for a world class Recruiter to help build and scale our global Go-to-Market teams. This person should be excited to design and execute customized candidate recruiting plans while also being a point person for all things hiring with our hiring managers.

*Must be located in London. 6 Month Fixed-Term Contract

WHAT YOU'LL DO

• Source, recruit, and hire top talent for our GTM teams, with a specific focus on Post-Sales teams like Customer Success, Global Services & Support, etc
• Manage the end-to-end recruiting lifecycle from sourcing to offer acceptance
• Partner with hiring managers on hiring needs and priorities to implement best-in-class talent acquisition strategies
• Screen candidates and facilitate debrief sessions to identify the best talent for each role
• Monitor the effectiveness of all recruiting efforts leveraging data analysis and dashboard reporting, with specific attention paid to continued flow of candidates through the recruiting pipeline
• Utilise broader trends and data in the business and industry to continuously improve the company’s brand from a hiring perspective, scale recruiting processes and systems, and contribute to the broader talent acquisition strategic planning process
• Mentor and provide guidance to fellow recruiting team peers to continuously develop our team

WHAT YOU HAVE

• Bachelor’s Degree preferred
• 4+ years of full life cycle recruiting experience
• Proven organisational skills and attention to detail
• Ability to manage projects and simultaneously prioritise the talent acquisition flow in an environment with competing demands
• A strategic and analytical mindset, with a track-record of not only reporting and analysing key recruiting metrics/data for quick-problem solving in the recruiting flow, but also contribute to developing a comprehensive recruiting plan and strategy
• Bonus points:
• Experience with Greenhouse ATS
• Experience with candidates in the SaaS/Cloud industry is a plus