Job Overview:
Brandon J. Broderick, a leading personal injury law firm, is seeking a Back Office Receptionist to join our team. The ideal candidate will ensure every interaction is handled with empathy and professionalism. This role is critical in managing a high volume of calls, routing inquiries efficiently, and upholding the firm's reputation for client care and service.

Key Responsibilities:

• Answer and manage a high volume of incoming calls with confidence, empathy, and professionalism.
• Provide an exceptional first impression for all clients and callers, ensuring their needs are met or directed to the appropriate department.
• Listen attentively to caller concerns and inquiries, and handle each call patiently and with understanding, especially in sensitive situations.
• Route calls accurately and promptly to the correct team members or departments.
• Document call details meticulously, ensuring accurate logging of caller information, case-related inquiries, and messages.
• Maintain confidentiality in handling all client information and ensure compliance with legal standards.
• Assist with other administrative tasks as needed, including filing, data entry, and coordinating follow-ups.

Qualifications:

• Previous experience in a high-volume call handling environment is preferred.
• Exceptional interpersonal skills with the ability to remain calm, composed, and empathetic under pressure.
• Strong organizational skills and the ability to multitask effectively.
• High attention to detail and accuracy when routing calls and documenting information.
• Ability to handle confidential information with discretion.
• Professional demeanor and appearance, representing the firm’s values in all client interactions.

Skills:

• Excellent verbal communication skills.
• Strong multitasking and time management abilities.
• Proficient in Microsoft Office Suite and other administrative software.
• Ability to work collaboratively with other team members in a fast-paced environment.
• Bilingual in English & Spanish or English & Creole is a plus.

Overview:

We are looking for an experienced Personal Injury Paralegal or Case Manager to join our Pre-Litigation team. The ideal candidate will be responsible for managing their own caseload of Personal Injury cases from intake until litigation while consistently providing exceptional customer service to clients. We are seeking someone who is not only highly skilled and organized but also a strong team player, eager to collaborate with others and grow within the firm. This role offers an opportunity for professional development and advancement in a supportive, dynamic environment.

Job Type: Full Time / Onsite, M-F

Responsibilities:

• Manage a caseload of approximately 100 personal injury matters from intake through pre-litigation.
• Serve as the primary point of contact for clients, providing regular updates and exceptional service throughout the case.
• Investigate claims, gather evidence, and obtain key documents, including police reports and medical records.
• Open and manage bodily injury, no-fault/PIP, and uninsured/underinsured motorist claims with insurance carriers.
• Prepare and submit no-fault/PIP applications, lost wage claims, and other related documentation.
• Verify all available insurance coverage and maintain accurate case information in the firm's case management system.
• Track medical treatment, damages, liens, and case-related expenses.
• Coordinate property damage claims when necessary.
• Prepare cases for settlement negotiations or transition to litigation.

Qualifications:

• 3+ years of experience as a Prelitigation Paralegal or Prelitigation Case Manager.
• Has previous experience handling a caseload of approx. 100 case files or more, using a Case Management System, such as Litify, Needles, Clio, MyCase, etc.
• Strong attention to detail and excellent organizational skills.
• Bilingual proficiency is a plus, but not mandatory.

Annual salary is based upon the years on prelitigation personal injury experience.

Client Relationship Manager

Overview:

We are seeking a relationship-driven professional with a background in sales, account management, and/or high-touch client service to join our growing Client Service team.

In this role, you will serve as the primary point of contact for clients navigating their claims journey. As a key member of our front office, you are the face of the organization — building trusted relationships, driving claim progress, and delivering a high-touch experience that sets the tone for everything that follows.

This position offers clear career pathing and long-term growth opportunities. High performers in this role can advance into Senior Client Relationship Manager, Team Lead, Operations, or other leadership tracks within the organization. We are committed to developing talent internally and promoting from within.

If you thrive in a fast-paced, metrics-driven environment, and take pride in delivering exceptional client experiences, this is an opportunity to build a meaningful and scalable career.

Responsibilities:

• Own and manage a portfolio of approximately 100 claims.
• Serve as the dedicated front office relationship lead, providing proactive updates and high-touch service throughout the lifecycle of each claim.
• Drive claim momentum by coordinating with insurance carriers, medical providers, and third parties to secure necessary documentation and move claims forward.
• Identify coverage opportunities, damages, and recovery potential through detailed claims review.
• Open and manage claims, ensuring all filings and deadlines are met.
• Track and manage liens, balances, and related financial components with strong attention to detail.
• Utilize Litify (Salesforce) to maintain accurate, up-to-date client records and performance metrics.
• Collaborate cross-functionally with internal teams, providing updates and strategic insights.
• Maintain organized files to ensure claims are positioned for successful transition when necessary.

Qualifications:

• Background in sales, account management, client success, or high-volume customer service.
• Comfortable managing a “book” of clients with accountability for responsiveness and follow-through.
• Strong communication skills with the ability to build trust and confidently handle sensitive conversations.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Detail-oriented while maintaining a client-first mindset.
• Motivated by performance, productivity, measurable outcomes — and long-term career growth.