Job Overview:
Brandon J. Broderick, a leading personal injury law firm, is seeking a Back Office Receptionist to join our team. The ideal candidate will ensure every interaction is handled with empathy and professionalism. This role is critical in managing a high volume of calls, routing inquiries efficiently, and upholding the firm's reputation for client care and service.

Key Responsibilities:

• Answer and manage a high volume of incoming calls with confidence, empathy, and professionalism.
• Provide an exceptional first impression for all clients and callers, ensuring their needs are met or directed to the appropriate department.
• Listen attentively to caller concerns and inquiries, and handle each call patiently and with understanding, especially in sensitive situations.
• Route calls accurately and promptly to the correct team members or departments.
• Document call details meticulously, ensuring accurate logging of caller information, case-related inquiries, and messages.
• Maintain confidentiality in handling all client information and ensure compliance with legal standards.
• Assist with other administrative tasks as needed, including filing, data entry, and coordinating follow-ups.

Qualifications:

• Previous experience in a high-volume call handling environment is preferred.
• Exceptional interpersonal skills with the ability to remain calm, composed, and empathetic under pressure.
• Strong organizational skills and the ability to multitask effectively.
• High attention to detail and accuracy when routing calls and documenting information.
• Ability to handle confidential information with discretion.
• Professional demeanor and appearance, representing the firm’s values in all client interactions.

Skills:

• Excellent verbal communication skills.
• Strong multitasking and time management abilities.
• Proficient in Microsoft Office Suite and other administrative software.
• Ability to work collaboratively with other team members in a fast-paced environment.
• Bilingual in English & Spanish or English & Creole is a plus.