Empower the Future of Data Activation

Join the Leader in Intelligent Connectivity. Boomi isn’t just a platform; we are the Data Activation company. As the world pivots toward AI-driven ecosystems, Boomi provides the essential, unified foundation that global enterprises rely on to move at the speed of business. When you join us, you aren’t just taking a job—you’re joining a category-leading team of innovators dedicated to making the impossible integrated.

The Role: Solve. Innovate. Empower. As a Software Support Engineer, you are the frontline architect of customer success. You do more than respond to tickets; you are a high-level troubleshooter who thrives on the moment you solve a challenge. You possess the rare ability to directly dissect complex technical bottlenecks, identify root causes, and engineer creative solutions that keep over 20,000 organizations running smoothly.

Your Engagement: Connect. Synchronize. Deliver. You power our follow-the-sun model, providing the critical crossover needed to resolve high-priority cases with global velocity. Your journey begins remotely, with an exciting future transition to our in-office/Hyderabad location, where the synergy of our team takes flight. Working 5:30 PM – 2:30 AM IST, you’ll bring the flexibility and on-call spirit needed to ensure global support of our customers’ success. You are Boomi!

What You’ll Bring to the Team

Boomi Expertise

• Minimum of 1 year of hands-on experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments.

• 2 - 4 years of total experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve big picture problems.

•  Working 5:30 PM – 2:30 AM IST,

Technical Proficiency

• Experience with web languages—REST, SOAP, WSDL—and skilled in using tools like Postman and OAuth 2.0 to design and troubleshoot seamless connections.

• Practical command of the languages that power modern business, including Java, Groovy, JavaScript, and React.

• Comfortable navigating the modern tech stack, from Kubernetes with Rancher Desktop and Cloud-based apps to the core of Windows and Linux OS.

• Understand data integrity through ELT/ETL knowledge and experience with enterprise giants like Salesforce, NetSuite, and Hadoop.

Diagnostic Specialist

• Strategically leveraging AI technologies to analyze technical support cases, accelerate troubleshooting, identify root causes, and bring cases to resolution.

• Proficiency in protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) using tools like Wireshark and Charles Proxy to find exactly where a connection is breaking.

• An eye for analyzing error logs across Java and various Operating Systems to pinpoint root causes before they become roadblocks.

Collaboration-centered approach

• Ability to take a complex, highly technical solution and explain it so clearly that a non-technical customer feels like an expert.

• Patience and compassion in every interaction, ensuring our customers feel heard and valued.

• Energized by new technology. As Boomi leads the way in AI-ready data activation, you are the first in line to learn, adapt, and master the next wave of innovation.

What You’ll Gain

Accelerate Your Career in AI & Integration: At Boomi, you aren't just maintaining software; you are at the epicenter of the AI-ready data revolution. You will gain front-row access to the latest innovations in intelligent connectivity, ensuring your skills stay at the absolute cutting edge of the industry. Supported with dedicated time to build your knowledge and expertise.

Access to an Elite Technical Playground: Work with a massive variety of enterprise ecosystems. One day you’ll be optimizing Salesforce integrations, and the next you’ll be deep-diving into Kubernetes or Big Data environments. The sheer variety of technical challenges ensures that no two days are ever the same.

A Truly Global Collaborative Culture: You aren’t an island. You’ll work alongside a world-class team of engineers who share your passion for problem-solving. We pride ourselves on a culture of knowledge sharing, where mentorship and collaboration are built into our DNA.

#LI-ML1

Our Technical Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals.

Join us to do the best work of your career and make a profound social impact as a Technical Architect in our Professional Services team in Bangalore, India.

Key Responsibilities  

As a Technical Architect you will provide the leadership, facilitation, analysis and design tasks required for the development of an enterprise's solution architecture. You will create deliverables that help develop target-state guidance (reusable standards, guidelines, individual parts and configurations) for evolving the solution architecture and infrastructure, in order to enable business strategy and deliver targeted business outcomes.

Your core duties will include, but are not limited to:  

• Work closely with customers and partners to gather requirements and design complex business application and data integration solutions.
• Translate business processes and requirements into technical integration requirements and designs.
• Evaluate new applications to assess integration approach.
• Provide architecture-level infrastructure recommendations, configuration, and sizing requirements to support the Boomi product suite.
• Be a product expert of Boomi applications including the AtomSphere integration platform, MDH master data management and Flow.
• Recommend best practices for implementing, managing, and governing integrations using the Boomi AtomSphere integration platform.
• Define and promote the adoption of best practices of Boomi's products across the internal and external user community.

Essential Requirements

• Master's or Bachelor's degree in computer science, computer engineering, or a related field of study.
• 15 or more years of combined experience in at least three disciplines: business, information, solution or technical architecture, application development, middleware, business analysis, database management, strategic and operational planning in a multitier environment.
• 5+ years of experience in architecting and building integration solutions with Boomi
• Experience in building AI automation solutions using LLMs, RAG and AI Agents
• Proven ability to design and optimize application and data integration processes across disparate systems.
• Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL.
• Practical experience implementing services-oriented architecture design and enabling technologies including messaging, XML, JSON, web services, and HTTP.
• Demonstratable experience and/or certification in one or more of AWS, Azure and GCP.
• Demonstratable experience and/or certification in one or more of TOGAF, ArchiMate, SAFe, COBIT, Zachman and Design Thinking.
• General knowledge of common CRM/SFA/ERP business systems (such as SAP, NetSuite, Workday, ServiceNow, AD, etc.) and processes (such as lead to cash, requisitions, order management, etc.)
• General knowledge of key application infrastructure components such as VMware, storage (NAS, SAN, SMB), Java JVM, networking (firewall, load balancing, proxies).
• Knowledge of security aspects considered at the architecture level and its application to all layers of the technology stack (such as payload encryption, protocol encryption, access controls, authentication/authorisation, data classification and network/infrastructure security).

Desirable Requirements

• Familiarity with other visual-based integration middleware platforms and Software-as-a-Service technologies.
• Database skills including SQL, data modelling, and databases (e.g. MS SQL Server, MySQL, Oracle) and non-relational databases (e.g. NoSQL).
• Messaging skills including JMS (e.g. ActiveMQ, MQSeries, OracleAQ).
• Development/scripting skills with Java, Groovy, JavaScript.
• Experience with containerisation and associated tooling, such as Docker, Kubernetes etc.
• Knowledge of Data Management and API Management (e.g. GraphQL alongside REST).
• Experience with performance tuning, capacity planning, monitoring metrics, etc.
• Knowledge of DevOps methodologies and CI/CD practices (familiarity with tools such as JIRA, ADO, Git, etc.)

What you’ll achieve

As an Architect you will work closely with customers to understand their requirements, assist with project scoping and build innovative solutions to solve business problems. You’ll have the opportunity to learn more about the Boomi platform and grow your skills as an architect/consultant. You will be joining Boomi at an exciting time of growth and innovation.

#LI-NR1

• Participate actively in detecting, remediating and reporting on Production incidents, ensuring the SLAs/ SLOs are defined and met
• Participate in on-call rotation to ensure coverage for planned/unplanned events.
• Engage with other Engineering organizations to implement processes, identify improvements, and drive consistent results.
• Working with your SRE and Engineering counterparts for driving DR exercises, Game days, training and other response readiness efforts.
• Collaborate with Service Engineering organizations to build and automate tooling, implement best practices on Observability and manage the Boomi services in production and consistently achieve our market leading SLA.
• Improving the scalability and reliability of Boomi’s systems in production.
• Automate the provisioning and maintenance of Boomi’s infrastructure.
• Work independently with a minimal level of guidance from technical leadership
• Mentor other Boomi engineers, including design collaboration and code reviews

• Strong in implementing observability practices (Monitoring, Logging, Distributed Tracing etc.) preferably using New Relic and Splunk. Experience not limited to using the dashboards, but creating them from scratch.
• Passionate about SRD Automation and infrastructure platforms. Expert in developing Ansible playbooks and automation for Infrastructure as code using Terraform and Cloud Formation Templates and Python.
• Experience in conducting and automating DR exercise in AWS cloud thus validating RPOs and RTOs.
• Strong understanding and working experience with AWS components.
• Ability to design and implement API’s for use by internal teams.

• 7+ years’ experience in the software engineering industry, with experience supporting large scale software systems in production.
• Experience actively in detecting, remediating and reporting on Production incidents, ensuring the SLAs/ SLOs are defined and metand participate in on-call rotation to ensure coverage for planned/unplanned events.
• Certified in Cloud (AWS/Azure/GCP/Oracle), experience in using services such as computers, containers and databases.
• Experience in Observability, creating dashboards for SLA/SLI/SLO
• Experience in Ansible/Terraform and Python.
• A grasp of Cloud Native concepts, containerization best practices and security awareness in Cloud will be a strong plus.

• Partner Technical Success – Boomi Principal Technical Architect

  Role Overview

  Boomi is seeking an experienced Partner Technical Success Architect to collaborate with System Integrator (SI) partners and customers to design, architect, and deliver scalable integration solutions on the Boomi Enterprise Platform.

  In this role, you will act as a trusted technical advisor to partners, helping them accelerate adoption of the Boomi platform, design modern integration architectures, and successfully deliver customer projects. You will work closely with partner technical teams, support pre-sales solution architecture, and provide guidance on best practices for building enterprise-grade integration solutions.

  This position plays a key role in expanding the Boomi partner ecosystem, enabling partners to deliver high-quality integration solutions while maximizing the value of the Boomi platform.

   

  Key Responsibilities

• Serve as a technical expert and evangelist for the Boomi Runtime Platform.
• Collaborate with System Integrators and customers to design scalable integration architectures.
• Translate business requirements into technical integration solutions and architectures.
• Support partners in solution architecture design during pre-sales engagements.
• Provide guidance on best practices, design patterns, and implementation strategies for Boomi integrations.
• Build and maintain trusted advisor relationships with partner technical leaders and stakeholders.
• Lead technical enablement programs, workshops, and webinars for partner teams.
• Provide technical oversight and advisory support for partner-led Boomi implementations.
• Promote modern integration patterns and architectural best practices within the partner ecosystem.
• Help accelerate partner time-to-delivery for Boomi-based solutions.
•  

  Required Experience

     BE/B.Tech Degree (or equivalent)

• 10+ years of experience in integration architecture, professional services, or consulting within enterprise systems integration.
• 2+ years of hands-on experience designing and implementing Boomi integration solutions.
• Strong experience working in customer-facing consulting or technical advisory roles.
• Experience supporting pre-sales architecture and solution design is highly desirable.
• SaaS platform experience preferred.
•  

  Technical Expertise

  Experience with enterprise integration platforms such as:

• Boomi
• MuleSoft
• Informatica
• Tibco
• Software AG WebMethods

• Additional experience in:

• Integrating cloud, on-premise, and hybrid applications.
• Familiarity with Boomi platform capabilities including:
  • Integration
  • API Management
  • Master Data Hub (MDH)
  • B2B / EDI
  • Flow
  • Event Streams
  • Other visual integration platforms.

• Strong understanding of integration technologies and patterns including:

• REST / SOAP APIs
• ESB and messaging architectures
• JMS / MOM
• API Management platforms (e.g., Apigee)
• Databases and ETL processes
• Enterprise integration design patterns

• Additional exposure to technologies such as:

• AWS, Microsoft Azure, or Google Cloud Platform (GCP)
• SAP integrations
• Kubernetes and Docker
•  

  What We Look For

• Strong solution architecture mindset with the ability to design scalable integration solutions.
• Excellent communication and presentation skills, capable of engaging both technical and business stakeholders.
• Ability to translate complex technical concepts into clear business value.
• Experience working in fast-paced environments while managing multiple projects and stakeholders.
• Passion for partner enablement, knowledge sharing, and building strong technical communities.

•  

Join us as a Senior ServiceNow Developer  
The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

What you will do
The CPQ Developer/Administrator is responsible for the technical architecture and maintenance of the ServiceNow CPQ application. You will transform complex product catalogs and pricing strategies into automated, error-free quoting experiences. This role requires a unique mix of any low code cloud-based SaaS platform expertise, logic-based programming, and a deep understanding of Quote-to-Cash (Q2C) business processes.

 You will:

Product & Pricing Configuration 

• Product Modeling: Design and configure complex product bundles, including nested options, dependencies, and exclusion rules using the ServiceNow Product Catalog.
• Pricing Engine: Build and maintain advanced pricing logic, including volume-based discounting, tiered pricing, and multi-currency support.
• Attribute-Based Configuration: Develop UI logic that guides sales reps through a "Configuration Wizard" based on specific customer needs.

Development & Scripting 

• Advanced Logic: Utilize Script Includes and Business Rules to handle edge-case pricing scenarios that exceed out-of-the-box functionality.
• Document Generation: Configure and customize quote templates using Omni-Channel Document Generation, ensuring PDF outputs meet brand and legal standards.
• Flow Automation: Build end-to-end workflows in Flow Designer to manage the approval lifecycle of a quote (e.g., triggering manager approval for discounts > 20%).

Integrations & Administration 

• ERP Integration: Build and manage integrations between ServiceNow CPQ and ERP systems (like SAP or Oracle) for order fulfillment via Integration Hub. 
• Governance: Manage the migration of CPQ configurations across environments, ensuring that complex product relationships remain intact during deployments.
  Performance:
  Monitor the CPQ engine for performance lags, specifically during the "add to cart" and "calculate price" actions for large quotes.

What you’ll need to succeed in this role

• Experience: 10+ years of low code cloud-based SaaS platform development experience, with at least 2 years focused on Configure Price Quote, Order Management, or Revenue Operations.
• Education: Master’s degree in Computer Science, Information Technology, or a related field.
• ServiceNow Focus: Configure Price Quote, Customer Service Management, Sales Operation Management or Similar tools in salesforce or others
• Core Scripting: JavaScript (Glide API), HTML/CSS (for Quote Templates), and JSON.
• Logic Engine: Decision Tables, Flow Designer, and Advanced Work Assignment (AWA).
• Integrations: REST API, IntegrationHub, and Spokes for ERP/Finance systems.
• Community-First Mindset: You understand that a technical "fix" must also provide a positive social experience.
• Analytical Skills: Ability to use Performance Analytics to track community health (e.g., time-to-first-reply, deflection rates).
• Collaboration: Ability to work closely with Marketing and Customer Success teams to align the portal’s look and feel with brand standards.
  
  Additional experience desired
  Certified System Administrator (CSA)
  Certified Application Developer (CAD)
  CIS - Customer Service Management
  ServiceNow Micro Certification: CPQ

#LI-AS1

Our Technical Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals.

Join us to do the best work of your career and make a profound social impact as a Technical Architect in our Professional Services team in Bangalore, India.

Key Responsibilities  

As a Technical Architect you will provide the leadership, facilitation, analysis and design tasks required for the development of an enterprise's solution architecture. You will create deliverables that help develop target-state guidance (reusable standards, guidelines, individual parts and configurations) for evolving the solution architecture and infrastructure, in order to enable business strategy and deliver targeted business outcomes.

Your core duties will include, but are not limited to:  

• Work closely with customers and partners to gather requirements and design complex business application and data integration solutions.
• Translate business processes and requirements into technical integration requirements and designs.
• Evaluate new applications to assess integration approach.
• Provide architecture-level infrastructure recommendations, configuration, and sizing requirements to support the Boomi product suite.
• Be a product expert of Boomi applications including the AtomSphere integration platform, MDH master data management and Flow.
• Recommend best practices for implementing, managing, and governing integrations using the Boomi AtomSphere integration platform.
• Define and promote the adoption of best practices of Boomi's products across the internal and external user community.

Essential Requirements

• Master's or Bachelor's degree in computer science, computer engineering, or a related field of study.
• 15 or more years of combined experience in at least three disciplines: business, information, solution or technical architecture, application development, middleware, business analysis, database management, strategic and operational planning in a multitier environment.
• 5+ years of experience in architecting and building integration solutions with Boomi
• Experience in building AI automation solutions using LLMs, RAG and AI Agents
• Proven ability to design and optimize application and data integration processes across disparate systems.
• Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL.
• Practical experience implementing services-oriented architecture design and enabling technologies including messaging, XML, JSON, web services, and HTTP.
• Demonstratable experience and/or certification in one or more of AWS, Azure and GCP.
• Demonstratable experience and/or certification in one or more of TOGAF, ArchiMate, SAFe, COBIT, Zachman and Design Thinking.
• General knowledge of common CRM/SFA/ERP business systems (such as SAP, NetSuite, Workday, ServiceNow, AD, etc.) and processes (such as lead to cash, requisitions, order management, etc.)
• General knowledge of key application infrastructure components such as VMware, storage (NAS, SAN, SMB), Java JVM, networking (firewall, load balancing, proxies).
• Knowledge of security aspects considered at the architecture level and its application to all layers of the technology stack (such as payload encryption, protocol encryption, access controls, authentication/authorisation, data classification and network/infrastructure security).

Desirable Requirements

• Familiarity with other visual-based integration middleware platforms and Software-as-a-Service technologies.
• Database skills including SQL, data modelling, and databases (e.g. MS SQL Server, MySQL, Oracle) and non-relational databases (e.g. NoSQL).
• Messaging skills including JMS (e.g. ActiveMQ, MQSeries, OracleAQ).
• Development/scripting skills with Java, Groovy, JavaScript.
• Experience with containerisation and associated tooling, such as Docker, Kubernetes etc.
• Knowledge of Data Management and API Management (e.g. GraphQL alongside REST).
• Experience with performance tuning, capacity planning, monitoring metrics, etc.
• Knowledge of DevOps methodologies and CI/CD practices (familiarity with tools such as JIRA, ADO, Git, etc.)

What you’ll achieve

As an Architect you will work closely with customers to understand their requirements, assist with project scoping and build innovative solutions to solve business problems. You’ll have the opportunity to learn more about the Boomi platform and grow your skills as an architect/consultant. You will be joining Boomi at an exciting time of growth and innovation.

#LI-NR1

Partner Technical Success – Boomi Senior Technical Specialist

Role Overview

Boomi is seeking an experienced Partner Technical Success Architect to collaborate with System Integrator (SI) partners and customers to design, architect, and deliver scalable integration solutions on the Boomi Enterprise Platform.

In this role, you will act as a trusted technical advisor to partners, helping them accelerate adoption of the Boomi platform, design modern integration architectures, and successfully deliver customer projects. You will work closely with partner technical teams, support pre-sales solution architecture, and provide guidance on best practices for building enterprise-grade integration solutions.

This position plays a key role in expanding the Boomi partner ecosystem, enabling partners to deliver high-quality integration solutions while maximizing the value of the Boomi platform.

Key Responsibilities

• Serve as a technical expert and evangelist for the Boomi Runtime Platform.
• Collaborate with System Integrators and customers to design scalable integration architectures.
• Translate business requirements into technical integration solutions and architectures.
• Support partners in solution architecture design during pre-sales engagements.
• Provide guidance on best practices, design patterns, and implementation strategies for Boomi integrations.
• Build and maintain trusted advisor relationships with partner technical leaders and stakeholders.
• Lead technical enablement programs, workshops, and webinars for partner teams.
• Provide technical oversight and advisory support for partner-led Boomi implementations.
• Promote modern integration patterns and architectural best practices within the partner ecosystem.
• Help accelerate partner time-to-delivery for Boomi-based solutions.

Required Experience

   BE/B.Tech Degree (or equivalent)

• 8+ years of experience in integration architecture, professional services, or consulting within enterprise systems integration.
• 2+ years of hands-on experience designing and implementing Boomi integration solutions.
• Strong experience working in customer-facing consulting or technical advisory roles.
• Experience supporting pre-sales architecture and solution design is highly desirable.
• SaaS platform experience preferred.

Technical Expertise

Experience with enterprise integration platforms such as:

• Boomi
• MuleSoft
• Informatica
• Tibco
• Software AG WebMethods

Additional experience in:

• Integrating cloud, on-premise, and hybrid applications.
• Familiarity with Boomi platform capabilities including:
  • Integration
  • API Management
  • Master Data Hub (MDH)
  • B2B / EDI
  • Flow
  • Event Streams
  • Other visual integration platforms.

Strong understanding of integration technologies and patterns including:

• REST / SOAP APIs
• ESB and messaging architectures
• JMS / MOM
• API Management platforms (e.g., Apigee)
• Databases and ETL processes
• Enterprise integration design patterns

Additional exposure to technologies such as:

• AWS, Microsoft Azure, or Google Cloud Platform (GCP)
• SAP integrations
• Kubernetes and Docker

What We Look For

• Strong solution architecture mindset with the ability to design scalable integration solutions.
• Excellent communication and presentation skills, capable of engaging both technical and business stakeholders.
• Ability to translate complex technical concepts into clear business value.
• Experience working in fast-paced environments while managing multiple projects and stakeholders.
• Passion for partner enablement, knowledge sharing, and building strong technical communities.

Boomi., is an industry leader in on demand integration. The Boomi Enterprise Platform allows you to connect any combination of Cloud, SaaS, or On-premise applications with no appliances, no software, and no coding. Our partners and customers are building forward thinking solutions with our platform to solve complex business problems.

Our team works with Boomi Platform and seeks highly talented, self-motivated professionals who understand that cloud architecture and applications are dramatically changing our world and are interested in solving complex real-world problems for fellow developers. We are searching for team members who are passionate about cloud technologies. The perfect candidate is focused on technical excellence and customer success.

Boom takes a heavy engineering driven approach to support. Our support engineers are in a unique position to help our partners and customers solve challenging issues since they intimately understand cloud application architecture and complex integration issues. Boomi’s partners and customers are integrating some of the most innovative applications today.

Role

The Managed Services and Support Engineer works to monitor, resolve issues, and support our customers’ mission critical business integrations and processes. He works directly with customers and consulting teams to maintain their technical solutions within the Boomi platform.    

Location - Hyderabad

Responsibilities:

• Monitor customer integration processes and identify abnormal conditions, such as network connectivity, data quality, runtime and infrastructure issues, and performance challenges related to sub-optimal process design.
• Triage issues between process/application and runtime/infrastructure issues and understand linkages between capacity, performance, load, etc.
• Classify new errors via Known Error dictionary.
• Troubleshoot the issue and provide remediation recommendations (if applicable), and possibly coordinate with the customer and other internal Boomi teams.
• Where possible and mutually agreed, resolve data-related errors, application connectivity and configuration issues on behalf of the customer.
• Where possible, implement break/fix type changes to resume normal operations as quickly as possible.
• Upon customer's request, perform account administration, some training and technical support for customers on the Boom Platform and the Managed Service program.
• A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform
• Maintain relationship with managed services customers
• Ability to work earlier or later shifts. To start with its 4:00 PM - 12:30 AM IST.
• Flexible to work Saturday and Sunday on need basis.
• 5+ years of relevant IT experience and at least two years of working experience in Boomi or other integration tools.
• Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
• Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure
• Work directly with customers and consulting teams to maintain their technical solutions with the Boom platform

Essential Requirements

• A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform.
• Possess Boomi Professional Integration Developer & preferably Administration certifications.
• Motivated individuals who enjoy a fast-paced work environment and understands that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency.
• Having experience with any of the following would support your success with working with our platform.
• EDI data standards, such as X12/EDIFACT and communication protocols such as AS2, OFTP and SFTP.
• Database technologies (MySQL, Postgres, MS SQL, etc.).
• Common data formats, such as JSON, XML, Flat Files.
• API standards such as REST, SOAP and GraphQL.
• High level understanding of network and security concepts, including authentication/authorization schemes, common vulnerabilities, etc.
• High level understanding of common communication protocols, including HTTPS, FTPS, SFTP, JDBC, WebServices, etc.
• Experienced in scripting, specifically using Groovy, Javascript and Python.
• Experienced in Java development and Java Runtime Environment mechanics.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together, and provide inspirational leadership.

Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

#LI-NR1

Overview: This position is part of the Solution Engineering Operations team that supports the Global Solution Engineering organization in delivering high-quality, scalable RFx responses.

The role focuses on contributing to the development of accurate, compelling, and consistent technical responses, while working closely with cross-functional stakeholders across sales, presales, product, security, and legal teams. The individual will play a key role in ensuring submissions are well-structured, aligned with Boomi’s value proposition, and delivered within defined timelines.

Success in this role requires strong organizational skills, attention to detail, and the ability to translate technical capabilities into clear, customer-facing narratives. A solid foundation in integration and iPaaS technologies, along with sound technical judgment and effective collaboration, is essential to support high-quality proposal outcomes.

Key Responsibilities:

• Contribute to RFx processes (RFPs, RFIs, and security questionnaires) by supporting planning, coordination, and the timely delivery of high-quality responses

• Manage assigned sections or workstreams within RFx submissions, ensuring accuracy, completeness, and alignment with overall response strategy

• Develop, review, and refine technical content across Boomi capabilities, including Integration & Automation, API Management, Data Management, and AI

• Translate technical concepts into clear, concise, and customer-facing responses while maintaining consistency in messaging and tone

• Collaborate with Account Executives, Sales Engineers, Product teams, Security, Legal, and other SMEs to gather inputs and validate technical content

• Contribute to the maintenance and continuous improvement of reusable content libraries, templates, and standard responses

• Identify opportunities for content reuse, standardization, and efficiency in the proposal development process

• Ensure technical responses are aligned with customer requirements by collaborating with presales and solution engineering teams for context and validation

• Aligned working schedule to maintain key overlap with US EST hours for cross-regional engagement.

       Required Skills & Experience:

• B.E./B.Tech degree (or equivalent practical experience)

• 10–16 years of professional experience in presales, solution engineering, RFx/proposal development, or related roles

• Good understanding of the Boomi platform, including Integration, API Management, Master Data Hub, and AI capabilities

• Strong, hands-on understanding of the Boomi platform, including Integration, API Management, Master Data Hub, and AI capabilities.
• Strong familiarity with the RFx lifecycle, and demonstrated experience managing or contributing to technical RFP/RFI responses.

• Effective communication and stakeholder collaboration skills, with the ability to work across functions and geographies

• Experience working in fast-paced environments with distributed/global teams

• Ability to manage multiple deliverables and timelines with a high level of accountability

• Understanding of SaaS/cloud-based architectures and enterprise IT landscapes

#LI-MR2

Our Technical Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals.

Join us to do the best work of your career and make a profound social impact as a Technical Architect in our Professional Services team in Bangalore, India.

Key Responsibilities  

As a Technical Architect you will provide the leadership, facilitation, analysis and design tasks required for the development of an enterprise's solution architecture. You will create deliverables that help develop target-state guidance (reusable standards, guidelines, individual parts and configurations) for evolving the solution architecture and infrastructure, in order to enable business strategy and deliver targeted business outcomes.

Your core duties will include, but are not limited to:  

• Work closely with customers and partners to gather requirements and design complex business application and data integration solutions.
• Translate business processes and requirements into technical integration requirements and designs.
• Evaluate new applications to assess integration approach.
• Provide architecture-level infrastructure recommendations, configuration, and sizing requirements to support the Boomi product suite.
• Be a product expert of Boomi applications including the AtomSphere integration platform, MDH master data management and Flow.
• Recommend best practices for implementing, managing, and governing integrations using the Boomi AtomSphere integration platform.
• Define and promote the adoption of best practices of Boomi's products across the internal and external user community.

Essential Requirements

• Master's or Bachelor's degree in computer science, computer engineering, or a related field of study.
• 15 or more years of combined experience in at least three disciplines: business, information, solution or technical architecture, application development, middleware, business analysis, database management, strategic and operational planning in a multitier environment.
• 5+ years of experience in architecting and building integration solutions with Boomi
• Experience in building AI automation solutions using LLMs, RAG and AI Agents
• Proven ability to design and optimize application and data integration processes across disparate systems.
• Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL.
• Practical experience implementing services-oriented architecture design and enabling technologies including messaging, XML, JSON, web services, and HTTP.
• Demonstratable experience and/or certification in one or more of AWS, Azure and GCP.
• Demonstratable experience and/or certification in one or more of TOGAF, ArchiMate, SAFe, COBIT, Zachman and Design Thinking.
• General knowledge of common CRM/SFA/ERP business systems (such as SAP, NetSuite, Workday, ServiceNow, AD, etc.) and processes (such as lead to cash, requisitions, order management, etc.)
• General knowledge of key application infrastructure components such as VMware, storage (NAS, SAN, SMB), Java JVM, networking (firewall, load balancing, proxies).
• Knowledge of security aspects considered at the architecture level and its application to all layers of the technology stack (such as payload encryption, protocol encryption, access controls, authentication/authorisation, data classification and network/infrastructure security).

Desirable Requirements

• Familiarity with other visual-based integration middleware platforms and Software-as-a-Service technologies.
• Database skills including SQL, data modelling, and databases (e.g. MS SQL Server, MySQL, Oracle) and non-relational databases (e.g. NoSQL).
• Messaging skills including JMS (e.g. ActiveMQ, MQSeries, OracleAQ).
• Development/scripting skills with Java, Groovy, JavaScript.
• Experience with containerisation and associated tooling, such as Docker, Kubernetes etc.
• Knowledge of Data Management and API Management (e.g. GraphQL alongside REST).
• Experience with performance tuning, capacity planning, monitoring metrics, etc.
• Knowledge of DevOps methodologies and CI/CD practices (familiarity with tools such as JIRA, ADO, Git, etc.)

What you’ll achieve

As an Architect you will work closely with customers to understand their requirements, assist with project scoping and build innovative solutions to solve business problems. You’ll have the opportunity to learn more about the Boomi platform and grow your skills as an architect/consultant. You will be joining Boomi at an exciting time of growth and innovation.

#LI-NR1

About Boomi and What Makes Us Special

Are you ready to work on world-changing technologies?  Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for nine years in a row in the Gartner Enterprise iPaaS Magic Quadrant, and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.  

Boomi provides the foundation on which businesses can evolve and innovate. We help organizations connect everything and engage everywhere across any channel, device, or platform. More than 20,000 organizations are using Boomi to run better, faster, and smarter.

Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people, and developing cutting-edge technology, we want to talk to you.

Position Overview - Reporting and Analytics Sr. Advisor

The IT Data Management team is looking for a Reporting and Analytics Sr. Advisor to join our Data and Reporting team. Are you passionate about using data to provide real value to our internal customers? Strive to make a difference with data by working with high growth business units, understanding their goals and visions, and providing sound and trustworthy reporting, analytics and visualizations that enable them to be successful? 

Team Environment:

Our team is collaborative, enjoys working with each other, and we are eager to help each other succeed. We are self-starters with technical curiosity and have a willingness to learn. We are open to sharing new ideas and improvements. We provide a single source of truth data environment and easy to use reporting and visualizations. We are storytellers that empower our customers with data and reporting. We take pride in our work. If this sounds like you, then you may be a good candidate for our team!

Role Overview and Responsibilities:

This role within the IT Data Management team will report to the Sr. Director of IT Data Management and Operations. The focus of this role will be as a reporting and analytics advisor. That is to provide end to end support for internal reporting and dashboard management. Including but not limited to: requirements gathering, building new reporting and visualizations, updating data sets to meet new business needs, providing scalable, repeatable and trustworthy outputs that are self-serve and easy to use, as well as documenting processes and training end users on how to use the reporting.

Responsibilities include:

• Working knowledge of the full data lifecycle/journey: input/quality, business gaps, requirements gathering, outputs, reporting, and visualization

• Work assigned tickets within given SLAs to meet customer needs

• Understand Business requirements and translate those into impactful analytics

• Build SQL/DAX queries, creating/updating tables and views

• Design, build and maintain Microsoft PowerBI dashboards, workspaces and apps

• Document Processes and Training for end users

• Create new reporting outputs, with a focus on self-service, automation, and standardization

• Data validation and quality control, as well as root cause analysis for any data inconsistencies

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, Data Science or similar discipline

• Advanced Knowledge of Power BI is a must

• Working Knowledge of Data Quality Concepts and applying them to reporting

• Working Knowledge of Snowflake Data Cloud

• 5-7 years' experience handling reporting/analytics in a high growth fast paced environment (SaaS company preferred)

• 5-7 years' experience using visualization software (Power BI, Tableau, Qlik, etc.)

• Understanding of industry trends and best practices within the Data and Reporting world

• Strong Collaboration, Communication and Documentation skills

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.

At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one––that’s why we strive to integrate more diverse voices for a stronger and smarter team.

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.

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Join us as a ServiceNow CRM Developer/Administrator

The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

What you will do
As a Senior ServiceNow CRM Developer/Administrator, you will own the end-to-end lifecycle of CRM suites. Your mission is to transform our external customer support from reactive trouble shooting to proactive service delivery. You will lead the solutions of customer portals, integrate CRM with back-end IT workflows, and administer the platform to ensure 99.9% uptime and peak performance.

 You will:

• Solution Architecture & Development: Lead the end-to-end design and implementation of ServiceNow CRM modules
• Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions.
• Integration Leadership: Architect and build complex integrations using Integration Hub, REST/SOAP APIs, and MID Servers to connect ServiceNow with external systems (e.g., s, salesforce, JIRA).
• Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience.
• Platform Governance: Manage Update Sets, lead platform upgrades, and perform code reviews to ensure compliance with ServiceNow best practices and "Clean Core" principles.
• Stakeholder Collaboration: Act as a technical consultant to Product Owners, translating high-level business requirements into technical roadmaps.
• Mentorship: Provide technical guidance and mentorship to junior and mid-level developers, fostering a culture of continuous learning.

What you’ll need to succeed in this role

Experience: 10+ years of hands-on experience in any Customer Relationship Management development and administration in an enterprise environment; at least 2 years' experience low code cloud-based SaaS platform; ServiceNow experience is plus

• Education: Master’s degree in Computer Science, Information Technology, or a related field.
• Languages: Expert-Level JavaScript, XML, HTML/CSS
• Frameworks: ServiceNow modern JavaScript framework or similar Angular JS or React JS
• Modules: Deep knowledge of Customer Relationship Management (CRM) and IT Service Management in general
• Tools: Proficient in ServiceNow Studio, Automated Test Framework (ATF), and Performance Analytics or similar IDE and testing tools
• Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience or similar tools like camunda experience
• Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions
• Customer-Centric Mindset: Ability to view the technical platform through the lens of the end-customer.
• Problem Solving: Ability to translate complex business "asks" into "out-of-the-box" (OOTB) ServiceNow features to avoid technical debt.
• Analytical Thinking: Ability to troubleshoot complex platform performance issues and script errors.
• Communication: Excellent verbal and written skills; ability to explain technical debt and architectural trade-offs to non-technical leaders.
• Adaptability: Eager to learn and implement the latest "Yokohama/Zurich" release features.
  
  

Certifications (Required):
Certified System Administrator (CSA)
Certified Application Developer (CAD)

Additional experience desired
Certified Implementation Specialist (CIS-CSM, CIS-ITSM)
ITIL Foundation Certification.


#LI-AS1

Join us as a Senior ServiceNow Developer  
The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

What you will do
We are looking for a low code cloud-based SaaS platform Communities Specialist to design, build, and maintain our external customer/internal employee community portal. You will be responsible for the technical health of the Communities module, including forum architecture, gamification logic (badges/points), and the seamless integration of community content into our Knowledge Management and Case systems. Your role is to bridge the gap between technical platform capabilities and a seamless user experience.

 You will:

Community Architecture & Development 

• Portal Design: Develop and maintain the ServiceNow Community Portal using Service Portal, UI Builder, and Seismic. 
• Custom Widgets: Create custom widgets using AngularJS, HTML, and CSS to enhance community engagement (e.g., custom gamification leaderboards, specialized search filters). 
• Integration: Connect Community data with CSM (Customer Service Management) so that forum threads can be converted into support cases when necessary. 

Platform Administration 

• Governance: Configure forum structures, sub-forums, and topic hierarchies. 
• Access Control: Manage granular permissions for different user personas (e.g., customers, MVPs, partners, and internal employees). 
• Gamification: Design and manage the community reputation system, including badges, point levels, and achievement triggers. 

Moderation & Automation 

• Moderation Tools: Configure automated moderation rules using RegEx and keywords to flag inappropriate content. 
• Now Assist Integration: Implement AI-driven features like auto-tagging of posts, AI-generated summaries for long threads, and "Similar Content" recommendations. 
• Harvesting Knowledge: Develop workflows to "harvest" high-quality community solutions and convert them into official Knowledge Base (KB) articles. 

What you’ll need to succeed in this role

Experience: 10+ years of hands-on experience in Community development and administration in an enterprise environment and 3+ years of experience in low code cloud-based SaaS platform; ServiceNow experience is a plus.

• Education: Master’s degree in computer science, Information Technology, or a related field.
• Core Platform: Business Rules, Script Includes, Flow Designer, Access Control Lists, and Data Policies
• Web Technologies: JavaScript, Angular JS, CSS/SASS and HTML5
• Modules: ServiceNow Communities, Customer Service Management, and Knowledge Management or equivalent modules in other community SaaS platform
• UI/UX: Experience with Service Portal and the Now Experience Framework or similar using Angular JS or React JS
• Community-First Mindset: You understand that a technical "fix" must also provide a positive social experience.
• Analytical Skills: Ability to use Performance Analytics to track community health (e.g., time-to-first-reply, deflection rates).
• Collaboration: Ability to work closely with Marketing and Customer Success teams to align the portal’s look and feel with brand standards.
  Additional experience desired
  Certified System Administrator (CSA)
  Certified Application Developer (CAD)
  CIS - Customer Service Management
  ServiceNow Micro Certification: communities
  
  
  #LI-AS1

About Boomi and What Makes Us Special 

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Our Technical Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals.

Join us to do the best work of your career and make a profound social impact as a Technical Architect in our Professional Services team in Bangalore, India.

Key Responsibilities  

As a Technical Architect you will provide the leadership, facilitation, analysis and design tasks required for the development of an enterprise's solution architecture. You will create deliverables that help develop target-state guidance (reusable standards, guidelines, individual parts and configurations) for evolving the solution architecture and infrastructure, in order to enable business strategy and deliver targeted business outcomes.

Your core duties will include, but are not limited to:  

• Work closely with customers and partners to gather requirements and design complex business application and data integration solutions.
• Translate business processes and requirements into technical integration requirements and designs.
• Evaluate new applications to assess integration approach.
• Provide architecture-level infrastructure recommendations, configuration, and sizing requirements to support the Boomi product suite.
• Be a product expert of Boomi applications including the AtomSphere integration platform, MDH master data management and Flow.
• Recommend best practices for implementing, managing, and governing integrations using the Boomi AtomSphere integration platform.
• Define and promote the adoption of best practices of Boomi's products across the internal and external user community.

Essential Requirements

• Master's or Bachelor's degree in computer science, computer engineering, or a related field of study.
• 15 or more years of combined experience in at least three disciplines: business, information, solution or technical architecture, application development, middleware, business analysis, database management, strategic and operational planning in a multitier environment.
• 5+ years of experience in architecting and building integration solutions with Boomi
• Experience in building AI automation solutions using LLMs, RAG and AI Agents
• Proven ability to design and optimize application and data integration processes across disparate systems.
• Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL.
• Practical experience implementing services-oriented architecture design and enabling technologies including messaging, XML, JSON, web services, and HTTP.
• Demonstratable experience and/or certification in one or more of AWS, Azure and GCP.
• Demonstratable experience and/or certification in one or more of TOGAF, ArchiMate, SAFe, COBIT, Zachman and Design Thinking.
• General knowledge of common CRM/SFA/ERP business systems (such as SAP, NetSuite, Workday, ServiceNow, AD, etc.) and processes (such as lead to cash, requisitions, order management, etc.)
• General knowledge of key application infrastructure components such as VMware, storage (NAS, SAN, SMB), Java JVM, networking (firewall, load balancing, proxies).
• Knowledge of security aspects considered at the architecture level and its application to all layers of the technology stack (such as payload encryption, protocol encryption, access controls, authentication/authorisation, data classification and network/infrastructure security).

Desirable Requirements

• Familiarity with other visual-based integration middleware platforms and Software-as-a-Service technologies.
• Database skills including SQL, data modelling, and databases (e.g. MS SQL Server, MySQL, Oracle) and non-relational databases (e.g. NoSQL).
• Messaging skills including JMS (e.g. ActiveMQ, MQSeries, OracleAQ).
• Development/scripting skills with Java, Groovy, JavaScript.
• Experience with containerisation and associated tooling, such as Docker, Kubernetes etc.
• Knowledge of Data Management and API Management (e.g. GraphQL alongside REST).
• Experience with performance tuning, capacity planning, monitoring metrics, etc.
• Knowledge of DevOps methodologies and CI/CD practices (familiarity with tools such as JIRA, ADO, Git, etc.)

What you’ll achieve

As an Architect you will work closely with customers to understand their requirements, assist with project scoping and build innovative solutions to solve business problems. You’ll have the opportunity to learn more about the Boomi platform and grow your skills as an architect/consultant. You will be joining Boomi at an exciting time of growth and innovation.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  All employment decisions are based on business needs, job requirements, and individual qualifications.

 Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries. 

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Join us as a Senior ServiceNow Developer  
The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

What you will do
The CPQ Developer/Administrator is responsible for the technical architecture and maintenance of the ServiceNow CPQ application. You will transform complex product catalogs and pricing strategies into automated, error-free quoting experiences. This role requires a unique mix of any low code cloud-based SaaS platform expertise, logic-based programming, and a deep understanding of Quote-to-Cash (Q2C) business processes.

 You will:

Product & Pricing Configuration 

• Product Modeling: Design and configure complex product bundles, including nested options, dependencies, and exclusion rules using the ServiceNow Product Catalog.
• Pricing Engine: Build and maintain advanced pricing logic, including volume-based discounting, tiered pricing, and multi-currency support.
• Attribute-Based Configuration: Develop UI logic that guides sales reps through a "Configuration Wizard" based on specific customer needs.

Development & Scripting 

• Advanced Logic: Utilize Script Includes and Business Rules to handle edge-case pricing scenarios that exceed out-of-the-box functionality.
• Document Generation: Configure and customize quote templates using Omni-Channel Document Generation, ensuring PDF outputs meet brand and legal standards.
• Flow Automation: Build end-to-end workflows in Flow Designer to manage the approval lifecycle of a quote (e.g., triggering manager approval for discounts > 20%).

Integrations & Administration 

• ERP Integration: Build and manage integrations between ServiceNow CPQ and ERP systems (like SAP or Oracle) for order fulfillment via Integration Hub. 
• Governance: Manage the migration of CPQ configurations across environments, ensuring that complex product relationships remain intact during deployments.
  Performance:
  Monitor the CPQ engine for performance lags, specifically during the "add to cart" and "calculate price" actions for large quotes.

What you’ll need to succeed in this role

• Experience: 10+ years of low code cloud-based SaaS platform development experience, with at least 2 years focused on Configure Price Quote, Order Management, or Revenue Operations.
• Education: Master’s degree in computer science, Information Technology, or a related field.
• ServiceNow Focus: Configure Price Quote, Customer Service Management, Sales Operation Management or Similar tools in salesforce or others
• Core Scripting: JavaScript (Glide API), HTML/CSS (for Quote Templates), and JSON.
• Logic Engine: Decision Tables, Flow Designer, and Advanced Work Assignment (AWA).
• Integrations: REST API, Integration Hub, and Spokes for ERP/Finance systems.
• Community-First Mindset: You understand that a technical "fix" must also provide a positive social experience.
• Analytical Skills: Ability to use Performance Analytics to track community health (e.g., time-to-first-reply, deflection rates).
• Collaboration: Ability to work closely with Marketing and Customer Success teams to align the portal’s look and feel with brand standards.
  
  Additional experience desired
  Certified System Administrator (CSA)
  Certified Application Developer (CAD)
  CIS - Customer Service Management
  ServiceNow Micro Certification: CPQ

#LI-AS1