About the Role:

We are looking for a Trainer II to design and deliver high impact training programs for our Customer Support and Risk teams.  This role is responsible for translating business priorities, product updates, and process changes into engaging, practical learning experiences that prepare agents to succeed.

This is a hands-on role focused on both building training programs and leading them in the classroom.  The ideal candidate is confident facilitating sessions, creating content, skilled at simplifying complex topics, and passionate about helping others grow.

What You’ll Do:

Design and Build Training Programs:

• Develop structured training programs for new hires, upskilling existing employees, and product/process changes.
• Translate complex information into clear, practical, and easy to understand content.
• Create facilitator guides, presentations, and interactive learning activities.
• Ensure training is relevant to real customer interactions and day to day workflows.

Deliver Engaging Training Experiences:

• Facilitate live, instructor led training sessions (virtual and/or in-person).
• Lead discussions, activities, and roleplays that drive participation and learning.
• Adapt delivery style based on audience needs and engagement levels.
• Create an environment where learners feel confident, supported and motivated.

Maintain and Improve Training Content:

• Update materials as products, tools, and processes evolve.
• Refine training based on feedback and observed learning gaps.
• Ensure consistency in messaging and quality across programs.

Support Learner Success:

• Answer questions and provide guidance during and after training sessions.
• Reinforce key skills and concepts to support on the job application.
• Help bridge the gap between training and real world performance.

What We’re Looking For:

• 2+ years of facilitation and content creation and or a combination of operations and training experience.
• Experience in training, facilitation, enablement or learning & development.
• Strong presentation and facilitation skills with the ability to engage a group.
• Ability to break down complex topics into simple, actionable concepts.
• Experience creating training materials (slides, guides, activities, etc).
• Strong organizational skills and ability to manage multiple programs.
• Comfortable working cross-functionality and gathering input from different teams.
• A practical, learner focused mindset (always thinking about how content is applied).

What Sets You Apart:

• Experience in Customer Support, fintech, banking, or a fast paced operations environment.
• Confidence leading interactive sessions, including roleplays and discussions.
• Ability to balance structure with adaptability in a live training environment.
• Passion for developing others and creating meaningful learning experiences.

About the Role:

We are seeking a detail-oriented Contract Technical Writer to spearhead a critical documentation overhaul for our Account Risk and Transaction Risk teams. This role is not just about recording processes; it is about building a foundation for the future of our operations. You will be responsible for auditing existing procedures, bridging documentation gaps, and—most importantly—structuring our Standard Operating Procedures (SOPs) for ingestion by LLMs and other AI tools.

What You Will Do:

• SOP Modernization: Audit and update legacy SOPs for the Account Risk and Transaction Risk teams to ensure they reflect current platform tools, compliance standards, and operational workflows.
• Documentation Gap Analysis: Partner with leaders across risk to identify areas where processes are undocumented or rely on "tribal knowledge," and shadow SMEs to draft new, comprehensive SOPs from scratch.
• AI Optimization & Structuring: Re-engineer documentation into high-quality, structured formats (such as Markdown) optimized for RAG (Retrieval-Augmented Generation) and LLM ingestion.
• Information Architecture: Apply consistent metadata, hierarchical tagging, and clear taxonomies to ensure that an AI can accurately parse, index, and retrieve risk-related information.
• Cross-Functional Collaboration: Partner with Risk Leads, Product Managers, and Engineering teams to ensure that documentation evolves in lockstep with product updates and fraud-prevention strategies
• Quality Control: Maintain a high bar for clarity, brevity, and actionable instructions, ensuring all content is accessible for both human analysts and automated systems.

What We Look For:

• Experience: 3+ years of experience in technical writing, preferably within FinTech, Risk Operations, Trust & Safety, or highly regulated environments.
• Risk Knowledge: A fundamental understanding of risk monitoring, fraud detection, or transaction dispute processes.
• AI Fluency: Familiarity with how LLMs process information and a proven ability to structure content for "Chat-with-your-docs" internal tools.
• Technical Proficiency: Strong skills in Markdown, Confluence, Git, or similar documentation-as-code tools.
• SME Engagement: A natural ability to interview technical experts and translate complex, high-stakes processes into simple, foolproof instructions.
• Detail Obsession: You are someone who catches the smallest inconsistency and understands that in Risk, the details are everything.

This is a temporary contract position with an expected duration of three months, with the potential for extension if needed.

New Hire Hourly Pay Rate: $60/hr. - $65/hr.

At Bluevine, we recognize the importance of fair and competitive compensation. Exact compensation may vary based on a variety of factors, including your experience, skills, and qualifications, as well as market trends.

About the Role:

As a Sr.Transaction Risk Operations Analyst at Bluevine, you will be scaling our transaction monitoring operations and ensuring that our company is prepared to successfully navigate the unexpected. 

What You'll Do:

• Investigate, review, and analyze system generated transaction monitoring alerts across all transaction types (wire, ACH, check, etc)
• Identify fraud trends by analyzing data and system generated alerts for any anomalies, outliers, etc
• Manage and document cases of suspicious activities, ensuring all relevant details and findings are accurately recorded and maintained
• Ensure compliance with all relevant laws, regulations, and internal policies. Stay updated on changes in regulations (i.e. NACHA rules) and industry best practices
• Limit Risk exposure by assisting with transaction monitoring controls ideas and strategies
• Participate in risk assessments and contribute to the development of risk mitigation strategies
• Identify suspicious activity and work with appropriate teams to investigate and thwart the activity
• Investigate and reply to external fraud requests and inquiries received from financial partners
• Maintain SLAs and deadlines to meet team and company goals
• Cross-functional collaboration with Product, Account Risk, and Customer Service to ensure the customer experience is being optimized while also mitigating risk

What We Look For:

• Bachelor’s degree in Business, Finance, Economics, or related fields
• 2+ year of experience analyzing fraud trends in a financial institution or fintech is preferred
• Previous transaction monitoring experience around credit, debit, checks, online, wire, and/or ACH is preferred
• Detail-oriented and puts a high value on accuracy
• Ability to effectively gather and analyze information in the course of investigations and reviews
• A team player who is able to work on a variety of projects simultaneously
• Proficiently uses Excel to create spreadsheets, models, and reports
• Able to clearly and effectively communicate verbally and in writing
• Motivated to work on a cross-functional team in an entrepreneurial environment
• Applicants must be currently authorized to work in the United States on a full-time basis

New Hire Base Salary Range: $52,900 - $63,500.  

About the Role:

Bluevine is seeking a Vice President of Fraud Risk Management to lead enterprise fraud strategy, analytics, and operations across our banking and lending products. This executive will own fraud risk performance, scalable risk infrastructure, and operational risk frameworks while enabling responsible growth and exceptional customer experience.

As a member of Bluevine’s Executive Team and a critical leader within the Banking organization, this role partners closely with the General Manager and cross-functional leaders to define business strategy, risk appetite, and long-term platform investments.

What You'll Do:

Strategic Risk Leadership

• Define and execute Bluevine’s enterprise fraud strategy aligned with company growth objectives.
• Strengthen governance, control design, and risk reporting infrastructure. Set and manage risk appetite frameworks across account onboarding, payments, and new product launches.
• Partner with senior leadership to balance growth, customer experience, and fraud loss performance.
• Own fraud loss, cost-to-serve, and automation targets as part of the Banking P&L.
• Serve as a thought leader in advancing enterprise risk management maturity.

Scalable Risk Platform & Innovation

• Scale a best-in-class fraud risk management platform across account and transaction lifecycle.
• Drive innovation in identity verification, transaction monitoring, real-time decisioning, and fraud analytics.
• Develop proprietary risk capabilities and defensible IP to strengthen Bluevine’s competitive advantage.
• Ensure high system performance, scalability, and automation in a high-velocity digital banking environment.

Cross-Functional & External Partnership

• Partner with Product, Engineering, Data Science, Compliance, Legal, and Finance to integrate risk strategy into product design and execution.
• Build and maintain strong relationships with bank partners and external stakeholders.
• Provide executive-level reporting on fraud trends, risk exposure, and mitigation strategies.

Team Leadership

• Lead and scale a global, multi-functional organization spanning fraud strategy, analytics and operations across the US, Israel, and India.
• Foster a data-driven culture with strong execution discipline and continuous improvement.
• Develop high-performing leaders and build succession pipelines across risk functions.

What We Look For:

• 15+ years of progressive leadership experience in fraud risk management within payments and deposit-based financial services.
• Proven experience owning fraud loss performance and operational cost metrics.
• Deep expertise in payments fraud (ACH, wires, cards), account takeover prevention, and transaction monitoring systems.
• Hands-on fluency in risk analytics, fraud modeling, and real-time decision systems.
• Experience building and scaling high-velocity online risk platforms in fintech or digital banking environments.
• Strong understanding of regulatory expectations in banking, including risk governance and operational controls.
• Demonstrated success leading global, cross-functional teams.
• Bachelor’s degree required; advanced degree preferred.