About the Position:

Bluefish is seeking a strategic and results-driven Director, Growth to lead and scale our account teams. This role is a critical leader within the Growth organization, responsible for managing and developing the Account Leads and Account Managers and driving revenue expansion, strategic engagement, and customer success across key industry verticals. 

As Director, Growth, you’ll play a central role in shaping how our organization scales strategic account engagement and post-sales expansion. You’ll help ensure that team execution translates directly into measurable customer outcomes and sustained business growth, building on the foundation established by the Head of Growth and powering the success of individual Account Leads and Account Managers.

What You’ll Be Doing

• Lead, coach, and manage a team of Account Leads and Account Managers aligned to specific industry verticals, driving high performance and career growth.
• Partner closely with the Head of Growth to translate growth strategy into clear execution plans, team goals, and operating rhythms.
• Own day-to-day execution across vertical account portfolios, ensuring strong customer outcomes, retention, and expansion.
• Establish and scale best practices for account planning, forecasting, pipeline management, and performance tracking.
• Run regular business reviews, pipeline reviews, and performance check-ins to monitor progress against KPIs and growth targets.
• Serve as executive sponsor for customers, supporting executive-level relationships when needed.
• Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to ensure alignment on priorities and go-to-market initiatives.
• Provide strategic insight on vertical-specific trends, customer needs, and product opportunities to inform broader growth strategy.
• Contribute to hiring, onboarding, and team design as the Growth organization continues to scale.

What You Bring

• 10+ years of experience in enterprise SaaS growth, account leadership, or related customer success roles, with at least 2+ years in people management.
• Proven track record of managing and scaling high-performing account teams that drive revenue retention, expansion, and strategic impact.
• Strong analytical skills and comfort with data-driven decision-making, including forecasting, KPIs, and customer health metrics.
• Excellent communicator with the ability to influence at all levels, from internal partners to senior executives at enterprise accounts.
• Strategic thinker who can both design and operationalize frameworks that balance short-term impact with long-term growth goals.
• Startup-ready attitude and comfort operating in a fast-moving environment where priorities evolve quickly.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position 

We are looking for an Account Manager with experience supporting enterprise-level clients in SaaS and marketing technology environments. In this role, you will work with your account lead to manage a portfolio of strategic customer accounts—primarily Fortune 500 companies and top-tier agencies—ensuring satisfaction, retention, and account growth.

You’ll serve as a trusted partner to customer stakeholders, helping them get maximum value from our platform and navigate today’s fast-evolving AI-driven marketing landscape. Working closely with your Account Lead and cross-functional teams, you’ll play a critical role in delivering results, surfacing opportunities, and maintaining strong client relationships.

What You’ll Be Doing:

• Manage day-to-day relationships with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.
• Support the development and execution of account plans aligned with customer objectives and internal growth goals.
• Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals.
• Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales.
• Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience.
• Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
• Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
• Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations.
• Help develop case studies, insights, and reporting that add value to the customer and internal teams.

Qualifications:

• 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
• Proven ability to manage enterprise customers and support complex account needs with a consultative approach.
• Strong communication and presentation skills, with the ability to build trust with both technical and business stakeholders.
• Comfortable working with data and analytics to extract insights and inform strategy.
• Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment.
• Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.
• Proactive, solutions-oriented mindset with a passion for customer success.
• Experience working with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus.
• Excellent verbal and written communication abilities. 
• Native French-language and native English-language skills
• Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity. 
• High energy, self-starter attitude with a bias toward action.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position 

We are looking for an Account Manager with experience supporting enterprise-level clients in SaaS and marketing technology environments. In this role, you will work with your account lead to manage a portfolio of strategic customer accounts—primarily Fortune 500 companies and top-tier agencies—ensuring satisfaction, retention, and account growth.

You’ll serve as a trusted partner to customer stakeholders, helping them get maximum value from our platform and navigate today’s fast-evolving AI-driven marketing landscape. Working closely with your Account Lead and cross-functional teams, you’ll play a critical role in delivering results, surfacing opportunities, and maintaining strong client relationships.

What You’ll Be Doing:

• Manage day-to-day relationships with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.
• Support the development and execution of account plans aligned with customer objectives and internal growth goals.
• Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals.
• Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales.
• Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience.
• Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
• Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
• Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations.
• Help develop case studies, insights, and reporting that add value to the customer and internal teams.

Qualifications:

• 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
• Proven ability to manage enterprise customers and support complex account needs with a consultative approach.
• Strong communication and presentation skills, with the ability to build trust with both technical and business stakeholders.
• Comfortable working with data and analytics to extract insights and inform strategy.
• Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment.
• Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.
• Proactive, solutions-oriented mindset with a passion for customer success.
• Experience working with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus.
• Excellent verbal and written communication abilities. 
• Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity. 
• High energy, self-starter attitude with a bias toward action.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position:

We are seeking a seasoned Account Lead with a robust background in SaaS and marketing solutions for Fortune 500 companies. As the Account Lead, you will manage and expand relationships with customers, serve as a strategic advisor to their marketing teams, and act as the primary liaison between customers and our internal teams. Responsibilities will include developing and executing account plans to ensure customer success and retention, as well as identifying and capitalizing on opportunities for account expansion. This role requires a strategic thinker with an entrepreneurial spirit who can guide customers in adapting to the new AI-driven marketing landscape, leveraging our products to achieve their business goals.

What You’ll Be Doing:

• Own the success and growth of key customer and agency relationships. Thoroughly understand key growth drivers, identify opportunities for product usage and expansion, manage risks, and build strategic plans to achieve customer business objectives.
• Build and maintain strong relationships with key decision-makers within Fortune 500 companies and agencies.
• Provide strategic consulting to executives, business leaders, and hands on teams, helping them navigate AI marketing and fully leverage Bluefish products to achieve their business objectives.
• Develop case studies and best practices that showcase thought leadership and deliver actionable insights to customers.
• Continuously monitor industry trends within the marketing technology landscape, adjusting account strategies proactively to align with market dynamics.
• Ensure clear communication between internal and customer teams. Advocate internally for customer needs, ensuring that client feedback is incorporated into service and product enhancements.
• Proactively monitor account health through regular assessments of customer satisfaction, product usage, and service delivery.
• Oversee renewal processes and actively seek opportunities for account expansion. Manage complex contract negotiations, effectively communicating terms to customers and internal stakeholders, and ensure ongoing contract compliance.

Qualifications:

• 5+ years of proven experience in enterprise account management or similar role in a SaaS or technology company, with a mix of startup and enterprise environments preferred.
• Proven track record of building and growing relationships with Fortune 500 customers.
• Demonstrated ability to communicate, present, and influence effectively across all levels of an organization, including C-level.
• Ability to craft client-focused solutions based on strategic needs.
• Ability to interpret customer data to provide analysis and recommendations to customer and agency teams.
• Exceptional ability to manage multiple project timelines and details simultaneously while maintaining sharp attention to detail under pressure.
• Outstanding listening, negotiation, and presentation skills.
• Excellent verbal and written communication abilities.
• Native French-language and English-language skills
• Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.
• High energy, self-starter attitude with a bias toward action.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position:

We are seeking a seasoned Account Lead with a robust background in SaaS and marketing solutions for Fortune 500 companies. As the Account Lead, you will manage and expand relationships with customers, serve as a strategic advisor to their marketing teams, and act as the primary liaison between customers and our internal teams. Responsibilities will include developing and executing account plans to ensure customer success and retention, as well as identifying and capitalizing on opportunities for account expansion. This role requires a strategic thinker with an entrepreneurial spirit who can guide customers in adapting to the new AI-driven marketing landscape, leveraging our products to achieve their business goals.

What You’ll Be Doing:

• Own the success and growth of key customer and agency relationships. Thoroughly understand key growth drivers, identify opportunities for product usage and expansion, manage risks, and build strategic plans to achieve customer business objectives.
• Build and maintain strong relationships with key decision-makers within Fortune 500 companies and agencies.
• Provide strategic consulting to executives, business leaders, and hands on teams, helping them navigate AI marketing and fully leverage Bluefish products to achieve their business objectives.
• Develop case studies and best practices that showcase thought leadership and deliver actionable insights to customers.
• Continuously monitor industry trends within the marketing technology landscape, adjusting account strategies proactively to align with market dynamics.
• Ensure clear communication between internal and customer teams. Advocate internally for customer needs, ensuring that client feedback is incorporated into service and product enhancements.
• Proactively monitor account health through regular assessments of customer satisfaction, product usage, and service delivery.
• Oversee renewal processes and actively seek opportunities for account expansion. Manage complex contract negotiations, effectively communicating terms to customers and internal stakeholders, and ensure ongoing contract compliance.

Qualifications:

• 5+ years of proven experience in enterprise account management or similar role in a SaaS or technology company, with a mix of startup and enterprise environments preferred.
• Proven track record of building and growing relationships with Fortune 500 customers.
• Demonstrated ability to communicate, present, and influence effectively across all levels of an organization, including C-level.
• Ability to craft client-focused solutions based on strategic needs.
• Ability to interpret customer data to provide analysis and recommendations to customer and agency teams.
• Exceptional ability to manage multiple project timelines and details simultaneously while maintaining sharp attention to detail under pressure.
• Outstanding listening, negotiation, and presentation skills.
• Excellent verbal and written communication abilities.
• Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.
• High energy, self-starter attitude with a bias toward action.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.