As a Data Analyst, you are expected to be a technical reference regarding data analysis and DataOps practices within the specialty—resolving questions, sharing knowledge, driving process improvements, and staying aligned with industry trends.
If you are a person with a disability and have doubts about whether you can apply, please know that all our job openings are also open to people with disabilities. We look forward to receiving your application!

Responsabilities

As a Data Analyst, your responsibilities will include:

• Creating, making available, evolving, and maintaining data products based on our clients’ business needs; designing, creating, and improving dashboards and custom scripts for advanced data analysis and business KPI monitoring.

• Contributing to discussions on data storage and data pipelines to support advanced analytical reporting, as well as data analysis and exploration, using various data and visualization technologies.

• Working closely with analytics engineers and data product managers to identify process improvements and align these changes with team practices.

• Collaborating with stakeholders by providing guidance, data, and analytical support for the development of new analyses and tools that support strategic initiatives.

• Suggesting/Collaborating/Developing and facilitating initiatives with the data governance team to ensure data integrity across distributed systems.

• Encouraging and promoting DataOps practices in the development of data products.

• Suggesting/Collaborating/Driving experiments, innovations, and the resolution of complex problems.

• Suggesting/Collaborating/Promoting an analytical and data-driven decision-making culture at Blip through training sessions, workshops, and knowledge transfer related to data analysis products.

• Suggesting/Collaborating/Promoting and disseminating good data governance and data quality practices.

• Sharing knowledge and supporting the outputs produced by the team.

Requirements

What we expect from you:

• Advanced expertise in database concepts/data modeling, strong SQL skills, and proficiency in query performance optimization.

• Proficiency in exploratory data analysis.

• Proficiency in developing Power BI Desktop and Service solutions, focusing on optimization and organization of resources for large-scale use.

• Knowledge of Python and Spark for large-scale data processing.

• Knowledge of GIT technology.

• Proficiency in data visualization and storytelling.

• Experience in statistical modeling.

• Experience with data testing practices.

• Ability to work effectively in a team environment and build partnerships with both technical and business team members.

• Ability to translate technical language for non-technical audiences.

• Strong collaboration, curiosity, communication, leadership, and organizational skills.

It will be a plus if you have:

• Experience using cloud data platforms (Azure, Google Cloud, etc.).

• Experience using DataBricks.

• Knowledge of Machine Learning.

• Previous experience in the conversational industry.

• Client-facing experience.

The profile is a specialist in the Blip product who acts as both a technical consultant and a user experience consultant.
Their main activities include: presentations and hands-on demonstrations of the Blip platform, leading meetings to gather requirements (discovery and workshops), analyzing the feasibility of implementations, and designing solution proposals to achieve client objectives.

You will work on finding a balance between the ideal user journey and the most efficient and feasible journey that can be built using Blip products. You will also interact with both the technical teams of our clients and the development and implementation teams of Blip products. For this, we expect you to understand the importance of teamwork, with a willingness to share knowledge, learn, and grow continuously.

Responsibilities and Duties

• Act as a technical consultant and specialist in the Blip platform.
• Lead meetings and workshops to understand client needs and propose efficient solutions.
• Create projects from initial concept through to demonstration.
• Guide clients toward optimized implementations, considering the technical details of the platform and Blip products.
• Collaborate with sales and Customer Success teams to unlock and develop new opportunities, deeply understanding business goals and industry trends.
• Support internal teams and clients in designing solutions to ensure the best use of the platform, following processes and best practices.
• Create functional diagrams for technical requirements.
• Develop high-level flows (macroflows) that describe the end-user journey.
• Define use cases focused on solving user problems.
• Evaluate the feasibility of conversational solutions.

Requirements and Qualifications

• Basic knowledge of programming languages: JavaScript, C#, .NET Core, etc.
• Ability to communicate with both technical and business audiences.
• Experience with demonstrations and knowledge of technology trends in the sector.
• Knowledge of building and implementing REST APIs.
• Experience in customer-facing roles.
• Clear and effective cross-functional communication.
• Familiarity with agile methodologies.
• Autonomy and self-management skills.
• Holistic and analytical mindset at the intersection of user, business, and technology.
• Appreciation for collaborative work and openness to feedback.
• Experience in metric-driven environments and data-based decision-making.
• Proficiency in English.

Nice to Have

• Experience in Product Design, Service Design, or UX Design focused on digital products.
• Experience in systems architecture.
• Commercial experience.
• Portfolio of developed projects.

We are looking for a Mid-Level Data Engineer to join our Revenue Operations team, responsible for building, scaling, and maintaining data pipelines that support strategic revenue decisions.

This role plays a key part in connecting data across Marketing, Sales, Customer Success, and Finance, ensuring high data quality, reliability, and availability.

The position requires on-site presence in Madrid, with close collaboration across cross-functional teams in a fast-paced and constantly evolving environment.

Responsibilities

1. Data Engineering (Core)

• Design, build, and maintain scalable and reliable data pipelines (ETL/ELT).
• Develop and optimize analytical data models (bronze, silver, and gold layers).
• Ensure data quality, governance, and consistency.
• Monitor pipelines, proactively identify bottlenecks, and resolve failures.
• Work with large volumes of structured and semi-structured data.
  
  

2. Revenue Operations

• Integrate data from multiple sources, including:
• CRM systems (e.g., HubSpot)
• Marketing platforms
• Financial and billing systems (SAP)
• Product data sources
  
  
• Build datasets to support analysis of:
• Sales funnel and pipeline
• Revenue forecasting
• Recurring revenue (MRR, ARR)
• Churn, retention, and expansion
• Performance metrics for SDRs, AEs, and CSMs
  
  
• Support the development of strategic KPIs and metrics for leadership and C-level stakeholders.
• Partner closely with data analysts, RevOps, and business teams.
  
  

3. Technology & Tools

• Use Databricks for data processing, transformation, and orchestration.
• Work extensively with advanced SQL and Python.
• Leverage the Google ecosystem, including:
• BigQuery
• Google Cloud Storage
• Google Sheets (automation and integrations)
• Enable BI tools and dashboards (e.g., Looker, Power BI, Tableau).
  
  

4. Collaboration & Environment

• Collaborate closely with business teams, translating requirements into technical solutions.
• Participate actively in agile ceremonies (planning, daily stand-ups, reviews).
• Thrive in a dynamic, high-growth, and fast-changing environment.
• Continuously propose improvements in architecture, processes, and performance.

 Requirements

• Proven experience as a Mid-Level Data Engineer.
• Strong expertise in SQL (data modeling and performance optimization).
• Solid experience with Python for data engineering.
• Hands-on experience with Databricks.
• Experience with Google Cloud Platform (BigQuery, GCS).
• Previous experience in Revenue Operations, Sales, or Finance.
• Knowledge of SaaS metrics (MRR, ARR, LTV, CAC, churn).
• Strong understanding of:
• ETL / ELT processes
• Data Warehousing and Data Lakes
• Dimensional data modeling
• Experience with version control systems (Git).

Nice to Have

• Experience with BI tools.
• International work experience.
• Fluence in Spanish.
• Advanced English it's good.

In the Professional Services (PS) area, our Full Stack team is essential in delivering innovative communication solutions for the most strategic and high-potential accounts. As a team focused on creating conversational interfaces via the Blip Platform, we are looking for a developer with a passion for technology and customer service. This role stands out for its importance in PS, requiring not only technical knowledge but also excellent communication skills to transform our customers' needs into impact full solutions.

Key Responsibilities:

• Work on building and maintaining chatbots using the Blip Platform (lowcode);
• Communicate with customers to gain a technical understanding of business rules in a consultative manner, providing insights and impact analyses;
• Collaborate with conversational designers and the product team in making decisions about Chatbot solutions;

Key Requirements: 

• Experience and proficiency in programming logic;
• Experience and proficiency in best development practices in .NET C# and JavaScript (minimum 1-2 years);
• Experience and proficiency in development practices in REST APIs (minimum 1-2 years);
• Experience and ability in dealing with customers to understand business requirements (Client Facing);
• Experience with different design patterns, best development practices and SOLID principles;
• Experience and practice in code review;
• Experience and proficiency in version control tools (Gitflow);
• Strong analytical and problem-solving skills to deal with complex technical challenges;

It will be a plus if you have:

• Experience with the Blip Platform or other low-code solutions for building chat bots;
• Experience with React or Node.Js;
• Experience with Continuous Integration (CI) and Continuous Deploy (CD) using Azure DevOps;
• Experience with agile methodology (Scrum, Kanban);

We are looking for someone to fill the position of Service Product Manager at Blip, working in our Professional Services unit. You will collaborate directly with the client, designing and delivering value to the business through the development and evolution of customer service chatbots, services and campaigns (conversational intelligence) within our BLIP platform.

You will be the strategic business leader within a technical team that develops and improves chatbots for clients in the Professional Services area. As a Service Product Manager, you will be responsible for ensuring that the product developed achieves business results and user satisfaction through solid and constructive management: product vision, KPI monitoring and management, roadmaps, release prioritisation and stakeholder management.

Your purpose will be to impact our clients' businesses through innovative products, aligned with each client's strategic objectives.

If you are a Person with a Disability (PwD), please note that all vacancies at Blip are also inclusive. We look forward to receiving your application! 🚀

The main responsibilities you will have are:

• Develop a product evolution roadmap aligned with the client's strategic objectives, considering planned initiatives to validate hypotheses and opportunities identified through discovery.
• Deliver products following Blip's working methodology (software mindset), ensuring that the scope is delivered on time and with the quality expected by the client.
• Plan and launch product/chatbot project releases in close collaboration with Digital Cell leaders (multidisciplinary lean/agile development teams).
• Promote data-driven decision-making, maximising impact and generating value for the business.
• Coordinate the understanding of project stakeholders' needs and expectations through personalised and automated communication solutions.
• Guide the team in product management best practices, with a focus on lean/agile development and continuous value delivery.
• Liaise directly with the customer to define strategies and enhance the success of the chatbot.
• Build and develop a high-performance team focused on generating value for the customer.

We expect you to:

• Be a strategist, focused on product objectives, with negotiation skills to propose and prioritise features that meet user needs.
• Manage the entire lifecycle of chatbot projects, from conception to implementation and maintenance.
• Collaborate with multidisciplinary teams to define scope, schedule and resources.
• Coordinate and facilitate meetings and workshops with customers to understand requirements, align expectations, and validate solutions.
• Assess and mitigate risks, anticipating obstacles and proposing solutions.

What are the requirements?

• Ability to lead multidisciplinary teams and foster a collaborative environment.
• Knowledge of key indicators and KPIs for product development.
• Communication and expectation management skills in large accounts.
• Experience in agile methodologies and their ceremonies.
• Knowledge of facilitation techniques.
• Experience leading teams.
• Familiarity with AI applications and innovation projects.
• Experience in product and project management.
• Advanced English.
• Strong communication and negotiation skills, with the ability to interact effectively with customers and stakeholders.
• Knowledge of agile processes and software development.
• Proficiency in project management tools (Azure, Jira, Trello, roadmap, status report, etc.).
• Ability to analyse data and reports to support client decision-making.

It will be a plus if you have:

• Additional languages spoken in the European territory,

About the Role

This position is exclusively for Spain citizens or candidates who hold a Spanish working Visa who live or are willing to relocate to Madrid. 

We are looking for a Conversational Designer who is capable of combining Artificial Intelligence with the best UX Design practices to create and evolve agile, effective, and humanized conversational interactions. This person will have the opportunity to consider the entire user journey, designing intelligent and intuitive solutions for multiple digital channels such as WhatsApp, Blipchat, Messenger, Instagram, among others.

Creative, technical, and analytical skills, along with strong collaboration abilities, are essential for this position, as it will involve a great deal of interaction between countries such as Mexico and Brazil. Additionally, as a global company, Blip values knowledge of other languages, especially English.. 

In your day-to-day, you will work in squads and also  and also have the opportunity to participate in innovation and continuous improvement initiatives applied to conversational design. You will also benefit from regular knowledge-sharing meetings, career development plans, and interactive reports to track your performance.

The main responsibilities you will have are:

• Gather, use, and apply inputs that enable the construction and evolution of the product based on the client’s business goals/rules and user needs;
• Analyze needs, technical feasibility, and opportunities for using AI in each delivery;
• Conduct workshops and other dynamics with clients and users for diagnostics, co-creations, and validations;
• Design end-to-end conversational flows, applying UX best practices and cognitive principles (NLP, Generative AI, Regex, Fuzzy Matching) to ensure fluid and effective interactions;
• Model, monitor, and improve chatbot AI, ensuring brand and language consistency across all user touchpoints;
• Master the Blip platform’s functionalities, our AI products, and other cognitive solutions available in the market;
• Materialize ideas for stakeholder validation through prototypes and dynamic presentations;
• Define requirements and scripts for conversational experience quality testing;
• Define and monitor conversational experience metrics;
• Generate insights to feed the chatbot’s evolutionary roadmap;
• Document the entire process following the area’s recommendations and best practices;
• Use AI to optimize internal workflows;
• Participate in internal initiatives to support development, disseminate knowledge, and strengthen the conversational ecosystem;
• Work collaboratively and integratively with non-technical teams, fostering strategic discussions and continuously sharing learnings.

What are the requirements?

• Experience with research techniques, personas, and user journey mapping;
• Experience in Information Architecture, Design Thinking, and Design Systems;
• Familiarity with prototyping solutions and usability testing;
• Proficiency in writing techniques (UX Writing);
• Ability to facilitate sessions with stakeholders;
• Curating and architecting AI applied to chatbots;
• Understanding and practical application of RegEx and Fuzzy Match;
• Experience with AI providers like Watson, LUIS, and Dialogflow;
• Knowledge of conversational interaction experience metrics;
• Data extraction and analysis (SQL, Python);
• Basic understanding of prompt engineering;
• Strong interest in creative processes, user behavior, and innovation;
• Experience with design tools (e.g., Figma) and agile methodologies;
• Process and project documentation and organization;
• Good time management and prioritization;
• Excellent communication skills and client-facing abilities.
• Fluent English skills

It’s a plus if you have:

• Solid experience in multichannel conversational interactions;
• Knowledge of Machine Learning and Deep Learning concepts;
• Familiarity with the Blip platform;
• Flexibility and adaptability to constant context changes;
• Intermediate proficiency in Portuguese.

The Delivery Manager is a strategic and crucial role focused on the end-to-end management of customer service operations. Its main objective is to ensure that solutions are delivered profitably, strictly meeting deadlines, budgets, and the highest quality standards. This role acts as a results-oriented leader, ensuring customer satisfaction and aligning service execution with Blip’s strategic objectives.

What you will do?

1. Project and Delivery Leadership

• Lead the planning, execution, and closing of projects, ensuring adherence to timelines and the efficient achievement of productivity goals.

• Implement agile methodologies (Scrum, Kanban, Lean) and ensure that all project phases align with client expectations and Blip’s business objectives.

• Monitor delivery progress and take proactive corrective actions.

2. Stakeholder Management

• Serve as the primary point of contact for strategic stakeholders (internal and external).

• Ensure continuous and effective communication to manage expectations, resolve conflicts, and prevent crises.

• Facilitate smooth collaboration between technical teams, commercial teams, and the client to ensure a unified understanding of requirements and objectives.

3. Quality and Continuous Improvement

• Ensure that delivered solutions and services meet all established requirements and quality standards.

• Implement and promote continuous improvement processes and the adoption of best practices.

• Guarantee consistency and effectiveness in delivering innovative solutions.

4. Financial Management (Budget and Costs)

• Manage project-related costs to maintain financial margins within approved parameters.

• Optimize the use of available resources, balancing profitability with delivery quality.

5. Risk Management

• Proactively identify and assess risks that may compromise project success.

• Develop and implement effective mitigation strategies and ensure a rapid response to operational risks.

6. Growth Strategy and Clients

• Align the strategic roadmap and deliveries with the client’s business needs.

• Identify opportunities for developing new solutions and evolving conversational experiences.

• Drive Blip’s revenue growth by expanding use cases and promoting customer loyalty.

7. People Management and Development

• Supervise and develop Product Managers (PMs), focusing on their performance and continuous growth within a collaborative environment.

• Indirectly manage the Service Squads, fostering a culture of innovation and accountability in the creation of Data- and AI-driven solutions.

• Inspire team members (Blippers) to become references in service strategy and intelligent contact development.

Requirement and qualifications

• Experience: Proven track record in project management and service delivery within the technology sector, with emphasis on conversational solutions, Artificial Intelligence (AI), or digital service.

• Methodologies: Strong command of agile methodologies and project management frameworks (Scrum, Kanban, Lean).

• Leadership Skills: Strong leadership and team management capabilities, with a focus on talent development and high performance.

• Communication: Excellent communication and negotiation skills, with the ability to manage expectations and influence stakeholders at all levels.

• Proactivity: Ability to identify growth opportunities and propose innovative solutions that meet client needs.

• Language: English required.

• Work Model: Availability for hybrid work.

Nice to have:

• Knowledge of additional languages.

• Experience in financial management of projects, including cost control and profit margins.

We are looking for a technology-driven Account Executive to join our commercial team. This role will be responsible for generating new business opportunities and driving sustainable growth of strategic accounts in the B2B segment by leading the full sales cycle of our technology solutions (SaaS, cloud, digital services).

The Account Executive will be expected to identify customer needs, deliver consultative value propositions, negotiate and close deals—contributing directly to the company's revenue goals and building long-term relationships with key clients.

The main responsibilities you will have are:

• Identify and prospect new potential clients in key industries through cold calls, events, LinkedIn, trade shows, and networking.
  
  
• Lead product presentations, deliver tailored demos, manage commercial proposals, and adapt pitches to each client’s specific needs.
  
  
• Manage the full sales cycle, from initial contact to closing the opportunity.
  
  
• Collaborate closely with Product, Marketing, and Customer Success teams to ensure an exceptional client experience.
  
  
• Keep CRM systems (e.g., HubSpot, Salesforce) up to date with accurate sales activity and pipeline data.
  
  
• Meet and exceed commercial KPIs, including MQL generation, closed deals, and monthly/quarterly revenue targets.
  
  
• Act as the voice of the customer by collecting and sharing feedback to help improve our solutions and go-to-market strategy.
  
  

What are the requirements?

• Minimum of 2 years of experience as an Account Executive or similar role in tech or SaaS companies.
  
  
• Proven track record in consultative sales and familiarity with methodologies such as MEDDIC, SPIN Selling, Challenger, or Solution Selling.
  
  
• Strong results-driven mindset, proactive attitude, and high commercial initiative.
  
  
• Excellent communication skills, both written and verbal, with the ability to influence and build trust.
  
  
• Experience using tools such as CRM (HubSpot, Salesforce), LinkedIn Sales Navigator, etc.
  
  
• Professional proficiency in English and Portuguese (B2/C1 level).