BLACKLANE
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As the on-site Station Manager at Changi Airport, you are the face of Blacklane for our airline partners and supply network. You are responsible for the end-to-end quality of our chauffeur-driven services. This role combines rigorous on-ground auditing with proactive stakeholder engagement to ensure a seamless, premium experience for every VIP guest.
YOUR CHALLENGE:
- Quality & Audits:
- Perform regular on-ground audits and quality checks of chauffeurs, vehicles, and greeters.
- Monitor and provide real-time training to ensure adherence to Blacklane’s premium standards.
- Stakeholder Engagement:
- Act as the central point of contact at SIN for airline partners on all quality matters.
- Develop and own relationships with internal teams and external supply partners.
- Operational Management:
- Ensure the successful operational execution of strategic partnerships at your station.
- Proactively communicate process changes to internal and external stakeholders to enhance service quality.
- Supply Optimization:
- Improve supply quality and engagement from professional chauffeurs.
- Provide local insights to Partner Support teams to ensure they can effectively assist our supply partners.
- Review & Reporting:
- Lead quality checks within your station and participate in monthly/quarterly business reviews (MBR/QBR) with Key Account Managers and Market Managers.
ABOUT YOU:
- Experience:
- 3-4 years in airport operations, ground handling or premium hospitality management.
- Deep knowledge of Changi Airport flows and VIP service protocols.
- Communication:
- Exceptional stakeholder management skills. You can professionally navigate conversations with airline station managers, chauffeur partners and internal leadership.
- Mindset:
- You thrive as an "on-site owner" and proactive problem-solver who can drive supply engagement and quality improvements independently.
- Skills:
- Strong analytical and reporting skills; ability to identify operational gaps and implement corrective actions.
- Fluent in English.Speaking Mandarin would be a plus.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture & Values
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.
-
Care - We are invested in each other's well-being and professional growth.
-
Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
-
Excellence - We understand our customers so we can exceed expectations.
We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.
We welcome and actively support employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
🌟 Local perks – Singapore
💙 100% employer-paid health insurance for you and your dependents
🌴 26 vacation days per year, increasing with tenure
💪 Your Mental Health → No compromise with Nilo
🎓 Continuous learning through LinkedIn learning and L&D budget
🚀 Fair pay and benefits tailored to local markets
🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.
Ready to apply?
Apply to BLACKLANEDEIN AUFGABE:
- Sichere Beförderung unserer Gäste zwischen Flughäfen, Hotels, Büros und weiteren Zielen – unter Einhaltung aller Verkehrs- und Sicherheitsvorschriften.
- Bereitstellung eines erstklassigen, diskreten und zuvorkommenden Services zu jeder Zeit – als vertrauenswürdige Repräsentant:in von Blacklane.
- Effiziente Routenplanung: Verkehrslage beobachten, Routen bei Bedarf anpassen, um pünktliche Abholungen und Zustellungen sicherzustellen.
- Unterstützung der Gäste beim Gepäck sowie beim Ein- und Aussteigen, wenn nötig.
- Sicherstellen, dass das Fahrzeug stets sauber, gepflegt und betankt ist; technische Probleme oder Schäden meldest du umgehend.
- Enge Zusammenarbeit mit dem Operations-Team zu Dienstplänen, Sonderanfragen und bei der Lösung auftretender Probleme.
DEIN PROFIL:
- Nachweisbare berufliche Fahrpraxis in einem kundenorientierten oder Premium-Service-Umfeld (z. B. Chauffeur-, Limousinen- oder Executive-Driver-Service, Hotel- oder Concierge-Transport).
- Gültiger Führerschein für die entsprechende Fahrzeugklasse sowie alle lokalen Genehmigungen/Lizenzen zur Personenbeförderung (z. B. P-Schein / Personenbeförderungsschein, falls erforderlich).
- Ausgeprägte Serviceorientierung: höflich, ruhig und lösungsorientiert – auch unter Zeitdruck oder bei kurzfristigen Planänderungen.
- Sehr gute Ortskenntnisse in Berlin und sicheres Arbeiten mit Navigationssystemen.
- Fließende Deutschkenntnisse und gute Englischkenntnisse; weitere Sprachen sind von Vorteil.
ÜBER BLACKLANE
Unsere Mission ist einfach, aber kraftvoll:Wir wollen der weltweit führende Premium-Chauffeurservice werden.
Wir sind in über 50 Ländern aktiv und denken Chauffeurfahrten neu, indem wir Zuverlässigkeit, Innovation und First-Class-Service in jeder Phase der Reise in den Mittelpunkt stellen. Gleichzeitig ist Blacklane Vorreiter im Bereich nachhaltiger Mobilität und arbeitet kontinuierlich daran, unseren ökologischen Fußabdruck zu reduzieren.
UNSERE UNTERNEHMENSKULTUR & WERTE
Blacklane ist von einem Zwei-Personen-Startup in Berlin zu einem globalen Team von über 300 Mitarbeitenden aus mehr als 54 Nationen gewachsen. Unsere Kultur wird durch drei Kernwerte getragen: Care, Drive und Excellence.
- Care – Wir investieren in das Wohlbefinden und die berufliche Entwicklung unserer Kolleg*innen.
- Drive – Wir handeln mit Tempo und Entschlossenheit, sind ehrgeizig, verfolgen einen Growth Mindset und leben Ownership und Delivery.
- Excellence – Wir verstehen unsere Kund*innen, um ihre Erwartungen zu übertreffen.
Wir unterstützen unsere Mitarbeitenden durch Initiativen wie Employee Resource Groups (ERGs) und Mentoring-Programme, die unsere Werte erlebbar machen. Wir begrüßen und fördern aktiv Mitarbeitende, eigene Communities zu gründen oder sich denjenigen anzuschließen, die ihnen wichtig sind.
WARUM BEI UNS EINSTEIGEN?
🚉 Monatlicher Zuschuss zum BVG-/Deutschlandticket, um deinen Arbeitsweg zu unterstützen.
🏦 Betriebliche Altersvorsorge mit 20 % Arbeitgeberzuschuss (bis zu einer monatlichen Obergrenze).
🌴 28 Urlaubstage pro Jahr, steigend mit der Betriebszugehörigkeit.
💪 Deine mentale und körperliche Gesundheit – keine Kompromisse dank Angeboten wie Nilo und Wellhub.
🎓 Kontinuierliches Lernen über LinkedIn Learning und ein eigenes L&D-Budget.
🚀 Faires Gehalt und Benefits, die an lokale Märkte angepasst sind.
🚘 Mystery Rides: Vierteljährlicher Gutschein für private Fahrten mit Blacklane weltweit, damit du unseren Service selbst als Gast erleben kannst.
Hast du Fragen oder möchtest du mehr über unsere Arbeitsweise erfahren?
Melde dich gern – wir freuen uns, von dir zu hören!
Wir legen großen Wert auf Chancengleichheit und begrüßen daher ausdrücklich Bewerbungen von allen Menschen, unabhängig von Hintergrund, Identität oder Lebensweg.
Ready to apply?
Apply to BLACKLANEYOUR CHALLENGE:
- Safely transport guests between airports, hotels, offices, and other destinations, following all traffic and safety regulations.
- Deliver a premium, discreet and courteous service at all times, acting as a trusted representative of Blacklane.
- Plan routes efficiently, monitor traffic and adapt routes to ensure on‑time pickups and drop‑offs.
- Assist guests with luggage and entry/exit from the vehicle when needed.
- Keep the vehicle clean, well‑presented and refuelled; report any technical issues or damages promptly.
- Collaborate closely with the Operations team on schedules, special requests and issue resolution.
ABOUT YOU:
- Proven professional driving experience in a customer‑facing or premium service environment (e.g. chauffeur, limousine, executive driver, hotel or concierge transport).
- Valid driving licence for the required vehicle class and all local permits/licences needed to transport passengers (e.g. P‑Schein / passenger transport licence, where applicable).
- Strong service mindset: polite, calm and solution‑oriented, even under time pressure or changing plans.
- Very good local area knowledge and confidence using navigation tools.
- Fluent German and good English; additional languages are a plus.
- Professional appearance and high standards of personal presentation and discretion.
- Willingness to work flexible hours.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture & Values
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.
-
Care - We are invested in each other's well-being and professional growth.
-
Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
-
Excellence - We understand our customers so we can exceed expectations.
We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.
We welcome and actively support employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
🚉 Monthly BVG / Deutschlandticket subsidy to support your commute
🏦 Private pension plan with 20% employer contribution up to a monthly cap
🌴 28 vacation days per year, increasing with tenure
💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub
🎓 Continuous learning through LinkedIn learning and L&D budget
🚀Fair pay and benefits tailored to local markets
🚘 Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Ready to apply?
Apply to BLACKLANE