Senior Sourcing Manager, Toys

New York, NY/Remote (FT)

ABOUT BARK

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

The Sourcing team helps to take our unique designs and transform them into products to sell to our customers with the help of our third-party manufacturing partners. Internally, we partner closely with the Design and Supply Chain teams in order to give dogs and their people the best experience possible. If you couldn't tell already, we're dog and customer- obsessed - we pay close attention to cost and quality, are highly flexible and entrepreneurial, and collaborative to a fault.

WHO WE’RE SNIFFING FOR

We are looking for a customer (dog) obsessed, analytical and entrepreneurial Senior Sourcing Manager to oversee and help develop our toy sourcing strategy. The Senior Sourcing Manager will be responsible for developing best in class dog toys for all BARK business lines and channels. This person should thrive in a cross-functional environment and will work daily with Design, Merchandising, Sales, Quality, Project Management, Planning, and Purchasing. An ideal candidate is data obsessed and is not afraid to ask questions or challenge the status quo.

KEY DUTIES

• Strategy Execution & Influence: Operationalize the global geodiversity strategy, providing data-driven recommendations for pivots based on supplier performance, regional stability, and total landed cost analysis.
• Supplier Relationship Management: Monitor monthly scorecards (KPIs) covering quality, on-time delivery, and cost; use these insights to improve supplier performance and manage key partnerships.
• Financial Accountability: Responsible for meeting and exceeding monthly cost targets for defined categories; manage annual tooling budget and monthly reconciliation with Finance.
• Lifecycle Management: Oversee development lifecycles and mitigate calendar roadblocks to ensure on-time product readiness for PO placements.
• Process Innovation: Lead process-improvement efforts to streamline workflows, improve cross-functional communication, and reduce lead times/sample rounds.
• Leadership & Mentorship: Directly manage and mentor a Sourcing Manager, fostering a high-performance team environment and serving as a subject matter expert for the broader department.

EXPERIENCE

• 5+ years of relevant international sourcing, product development, or production experience.
• Experience owning and being responsible for a functional category.
• Overseas (preferably Asia) Sourcing experience, both direct and through third parties.
• Comfortable with high volume SKU counts in various stages of development and production.
• Technical knowledge of various manufacturing processes (e.g., injection molding, cut-and-sew, print packaging) is highly preferred.
• Direct people management.
• Confident being responsible for a defined area of COGS.

SKILLS & QUALIFICATIONS

• Track record of taking ownership and driving results.
• Proficient in Excel and PLM/product management systems, and Google.
• Both DTC + Retail experience are a plus.
• Cross-Functional leadership and relationship building.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to think creatively and utilize strong analytical, problem-solving skills.
• Ability to work independently and autonomously.

This position is a full-time salaried position. It is located on-site at our office in New York City or can be remote. We offer health insurance for both you and your pup, 401k, cold brew on tap, and a dog to pet anytime you wish. 

PAY TRANSPARENCY 

• The base salary range for this position is $120-150K
• This position is eligible for equity 

**This compensation range is based on BARKs good faith estimate as of the date of this posting and may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills and expertise.

BARK Happy Dog Concierge (On-Site Hospitality, Part-Time Role)

Location: Based at our partner luxury property. Candidates must be within commuting distance and able to work flexible shifts, including weekends and holidays as needed.

ABOUT BARK

At BARK, we are obsessed with making dogs happy and the humans who love them. Since launching in 2011 with BarkBox, we have created millions of moments of joy through toys, treats, and unforgettable experiences. Our mission is simple: to make magic between dogs and their people, wherever they go.

We are now expanding our "dogs-first" philosophy into luxury hospitality. BARK hospitality experiences bring the same exceptional care, joy, and playfulness that define our brand into a hotel environment where dogs and their people can relax, connect, and be celebrated.

Service Philosophy

We believe in warmth, authenticity, and genuine connection, not scripts or robotic interactions. Every touchpoint is an opportunity to curate a dog-centric experience that will lead to ensuring each pup and dog parent  feels seen, cared for, and truly welcome.

Our approach is built around three core values:

Authenticity
Be genuine, compassionate, and dog-obsessed. Guests should feel your love for dogs and people in every interaction.

Personalization
Take notice and learn from every visit. We use detailed guest notes to tailor each stay, from a pup’s play style, favorite toy, social preferences, walking cadence and preferred treats, to a returning dog's preferred spots to sniff.

Memorable Experiences

Go beyond the expected. Surprise and delight guests with thoughtful gestures: from a personalized dog portrait and custom welcome amenity to mark a special milestone, to supporting Dog-Inclusive Tea Service and Dog-First Excursions. We are looking for fellow dog lovers with a heart for hospitality who create joy naturally, without being asked.

The Role

The onsite BARK Happy Concierge is the heart of the dog guest experience at our hotel partner properties. This team member curates one-of-a-kind experiences for dogs and their humans, ensuring every moment feels personal, effortless, and full of care. The role blends hospitality expertise, dog behavior knowledge, and a genuine love for service.

Key Responsibilities

Canine Care and Comfort

• Serve as the primary expert for all on-property dog needs, from wellness checks and enrichment to special requests.
• Manage safe, positive dog interactions in shared pet-friendly spaces, and walking trails.
• Offer gentle guidance and reassurance to guests traveling with multiple dogs or pups with unique needs.

Guest Experience and Service

• Deliver best-in-class hospitality for guests and their dogs, grounded in warmth, intuition, and care.
• Help personalize every stay, from custom dog beds and welcome amenities to remembering and recognizing birthdays, favorite snacks, or preferred walking routes.
• Anticipate needs before they are voiced to ensure both dog parent and pup guests feel completely at ease.
• Recognize and celebrate guest moments, such as surprising families with treats or a small celebration for a pup’s birthday or milestone.

Hotel Operations and Coordination

• Partner with property teams, including front desk, housekeeping, food and beverage, and spa, to help integrate dog-friendly services seamlessly.
• Maintain pristine standards in all dog-accessible areas, ensuring cleanliness and comfort meet luxury expectations.
• Coordinate with local vendors such as groomers, vets, dog-friendly restaurants and transportation services.

Experiences and Enrichment

• Curate and lead daily or seasonal experiences that inspire dog connection and delight, including guided walks, Dog-Inclusive Tea Service, exclusive Dog-First Excursions, and indulgent light grooming treatments for pups.
• Capture special moments for guests, contributing to BARK’s storytelling and community engagement.

Communication and Care

• Communicate clearly and warmly with guests both in person and digitally, creating lasting relationships built on trust.
• Handle any behavioral challenges, emergencies, or special requests with calm confidence and professionalism.

Qualifications and Skills

• Deep understanding of dog behavior and comfort managing dogs in group and social settings.
• Minimum of two years of experience in one or more of the following: luxury hospitality, veterinary care, dog training, or dog daycare.
• Exceptional customer service mindset that is proactive, empathetic, and guest-focused.
• Strong organizational skills and meticulous attention to detail.
• Professional appearance and demeanor that reflect luxury service standards.
• Ability to lift up to 60 pounds, walk for extended periods, and safely handle dogs of all sizes.
• Proficiency with Google Suite and Slack (training provided).

Why You’ll Love Working with Us

• Join a pioneering team redefining what dog-friendly luxury means.
• Work in a beautiful, hotel-style setting surrounded by dogs and dog lovers.
• Receive comprehensive training in BARK’s world-class service philosophy.
• Hourly pay range is commensurate with experience.
• Enjoy exclusive BARK perks and the satisfaction of creating meaningful, joyful experiences every day.

Summary

We are looking for someone who believes that hospitality should feel like home, where both people and pups are treated like family. If you are passionate about creating personalized, memorable experiences and thrive in a luxury service environment, we would love to have you join our pack.

Ground Support – BARK Air (Part-Time)

✈️ Locations & Schedule:

• San Francisco OAK Airport (Once or twice a month on flight days from 8:30am - 11:30am) 
• London STN Airport (Biweekly Fridays 11:30am - 2:30pm) 
• Paris LBG Airport (Biweekly Fridays 12:30pm - 3:30pm) 

Salary: $20 - $30 / hour dependent on location  

ABOUT BARK AIR

BARK Air is the world’s first airline designed exclusively for dogs (and their humans, too). We’re not just dog-friendly—we’re dog-first, crafting an experience that makes flying stress-free, comfortable, and even fun for pups. Our flights are whimsical BARK experiences, with belly rubs, in-flight treats, and a cabin full of new furry friends.

That’s where you come in!

THE GIG

We’re looking for a Ground Support team member to be the ultimate welcome crew for our dogs and their humans in the FBO lounge. You’ll be part greeter, part concierge, part treat-dispenser, and full-time dog lover. If you love aviation, hospitality, and the idea of making dogs’ travel dreams come true, we’d love to have you on board.

WHAT YOU’LL BE DOING (A.K.A. YOUR FLIGHT PLAN)

Rolling out the (imaginary) red carpet – Be the first friendly face our VIPs (Very Important Pups) and their humans see when they arrive at the lounge. Make them feel at home, answer questions, and ensure they have everything they need.

Serving up the good stuff – Refreshments for humans? Check. Treats for pups? Double check. Keep the lounge stocked and make sure everyone (two- and four-legged) has what they need before takeoff.

Dog handler, cuddle expert, pup concierge – Some dogs are chill flyers, others need a little extra reassurance. You’ll help make sure they’re comfortable, happy, and ready for their big adventure.

Helping with the “ruff” stuff – Assist with light baggage handling, making sure pups’ essentials (beds, leashes, squeaky toys) are packed and ready to go.

Keeping things running smoother than a well-groomed poodle – Work with the Flight Concierge and FBO staff to ensure seamless check-in, boarding, and deplaning. If something unexpected happens, you’re cool under pressure and ready to jump in.

Creating an unforgettable experience – Every moment at BARK Air should be tail-waggingly delightful. You’re here to make that happen—whether it’s hyping up a nervous pup or making a human smile with a fun surprise.

WHO YOU ARE

• You love dogs. Like, really love dogs.
• You have customer service or hospitality experience and know how to make people (and pups) feel welcome.
• You’re cool under pressure and can handle last-minute changes with a smile.
• You don’t mind rolling up your sleeves (or rolling on the floor with a puppy).
• You’re reliable, professional, and excited to be part of something new and special.
• Bonus points if you have aviation, FBO, or airport experience—but not required!

PERKS

🐾 You get to hang out with dogs at work. Enough said.
🍪 Free treats (for the humans, too!)
✈️ Be part of an exciting, first-of-its-kind airline experience.
🎾 Occasionally required to throw tennis balls (ok, this one is optional).

Ready to come fly (or at least, hang in the lounge) with us? Apply now!