About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Staff Product Manager to join our team!

About the Role:

Backblaze’s B2 cloud object storage offers multi-exabyte, S3-compatible, globally available object storage that unlocks app builder innovation across AI neoclouds and traditional hyperscalers at a fraction of the cost from traditional cloud infrastructure hyperscalers. The Staff Product Manager for B2 will work closely with key stakeholders to understand the evolution of cloud storage and the customer problems in the space and determine product strategies and roadmap to address those problems. He or she will work independently to lead the efforts for new feature discovery and delivery and improvements to execute on those strategies. Understanding customer problems through interviews and market research and translating them into requirements is critical.

What You’ll Do: 

• Drive B2 product strategy and roadmap development through to delivery execution.
• Lead the end-to-end product development lifecycle from discovery through delivery in feature development.
• Gather and synthesize inputs for discovery and prioritization from internal functions, customers, and partners across the full spectrum of R&D development of feature capabilities, user experience challenges, cost optimization, and technical debt.
• Translate complex customer challenges into clear, concise and actionable product requirements in collaboration with Design, Engineering and GTM teams.
• Collaborate with Product Marketing to launch and drive adoption of new products and features. Act as a subject matter expert and evangelist for Backblazes solutions solutions, presenting to customers, prospects, partners, and to internal teams.
• Establish and track key product metrics (KPIs), using data to guide iteration and growth decisions.
• Maintain a deep understanding of the latest advancements in the object storage market across its application in customer use cases and competitive offerings to identify new opportunities and ensure Backblaze’s market leadership position.

The Right Fit:

• 6+ years of Product Management experience in tech businesses, preferably on IaaS and/or SaaS offerings
• A proven track record of successfully launching and scaling technical products / platforms in high-growth businesses involving in-depth cross-functional collaboration and leadership across R&D and go-to-market functions
• Strong grasp of cloud architecture, APIs, and security and compliance
• Proven success in owning product roadmaps, defining MVPs, and driving the complete product life cycle
• Strategic thinker who can translate market trends, customer needs, and technical innovations into a clear product vision and actionable roadmap
• Deep empathy for customers / users in gathering and synthesizing input and a passion for solving their most pressing security challenges.
• Outstanding communication and leadership skills with a collaborative and team-oriented approach to identifying problems, determining potential solutions, and building consensus around your vision with internal and external stakeholders.
• Excellent written and verbal communication skills
• Experience applying data and metrics to inform product decisions and measure success.

Bonus Point For:

• Expertise in cloud storage and computing from hyperscale and neocloud providers, such as AWS, Azure, GCP, GPU clouds, CDNs, etc.
• Bachelor's degree in Computer Science, Engineering, or related field
• MBA degree
• Application development programming experience
• Expertise in applying GenAI in solution prototyping and agentic workflow development

Backblaze Perks

• RSU grants for full-time employees.
• Annual company bonus plan.
• Healthcare for family, including dental and vision.
• 401K.
• ESPP program.
• Flexible vacation policy.
• Maternity and paternity leave.
• MacBook Pro for work, plus a generous stipend to personalize your workstation.
• Childcare bonus (human children only).
• Fertility treatment and support.
• Learning and development program.
• Commuter benefits.
• A culture that supports a healthy work-life balance.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses or credentials, and may vary from the amounts listed below.

The expected salary range for this role is $170,000 - $215,000.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100M in revenue and is the leading specialized storage cloud — managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Growth Marketing Director to join our team.

About The Role

The Director of Growth owns the self-serve revenue engine end-to-end — from top-of-funnel acquisition strategy through product-led growth, activation, and expansion — and operates with cross-functional authority across Product, Engineering, Marketing Ops, and our paid acquisition agency. This is not a funnel repair job or a lifecycle marketing role. It’s a growth leadership role for someone who thinks first about where new users come from, and second about everything else.

What You’ll Do:

Top-of-Funnel Strategy

• Own organic and paid acquisition strategy across all channels, including direct oversight of our paid acquisition agency — setting strategy, budget allocation, and performance expectations
• Drive developer community acquisition accross Reddit, Hacker News, dev-focused communities, technical content, GitHub presence, and DevRel-adjacent programs

Product-Led Growth

• Own the PLG motion: product qualification logic, activation funnel design, self-serve to sales-led handoff design, and expansion trigger strategy
• Work directly with Product and Engineering to prioritize self-serve improvements and advocate for PLG in planning cycles

AI/ML Segment Ownership

• Own the corporate narrative and translate it into channel strategy, content, and partnerships targeting our strategic markets
• Identify and develop go-to-market programs for the key strategic ICPs: developer tools integrations, community presence, co-marketing, and technical content

Funnel Performance & Analytics

• Own north star KPIs across the full funnel
• Partner with BI to build and maintain PLG dashboards
• Drive weekly and monthly reporting across the organization

Cross-Functional Leadership

• Work across external agencies, our Marketing Ops team, our Partner with Customer Success teams to facilitate the full lifecyle of customers who choose to begin their journey with us through our self-serve engine and partner with our engineering and product teams to build the case for product investment and engineering capacity

The Right Fit:

This is a specific hire for a specific kind of company. We’re not looking for a generalist demand gen leader or a lifecycle marketer. We need someone who has been here before — at a developer-centric infrastructure company, building growth motion from a strong foundation into something structurally durable.

Bonus Points For:

• Familiarity with AI/ML infrastructure, data pipeline tooling, or the AI builder ecosystem
• Experience directing a paid acquisition agency (not just overseeing spend)
• Background working in a post-IPO company navigating both efficiency and growth mandates
• Experience building out a growth team or function from scratch

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Site Reliability Engineer I to join our team!

About the role 

We are looking for a Site Reliability Engineer I to help support the stability, health, and day-to-day operations of Backblaze’s infrastructure. This role serves as a first line of response for customer-affecting issues and production alerts, helping drive timely incident resolution, maintain service reliability, and support operational readiness across our environments. You will work closely with TechOps, Data Center Technicians, and other cross-functional teams to troubleshoot issues, monitor system health, support deployments and migrations, and improve day-to-day operational processes through documentation and automation. The ideal candidate is technically curious, calm under pressure, eager to learn, and excited to grow in a hands-on infrastructure and reliability role.

What You’ll Do: 

• Act as first point of contact for all customer affecting issues
• Be a Key Driver for managing the resolution of technical problems
• Ensure that incident management processes are following and that incident post-mortems are completed to capture process deviations and areas for improvement
• Deliver consistent communication to Management
• Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact.
• Make sure escalations are handed off successfully.
• Ensure health of pods across all sites (define pod alerts on zabbix).
• Work through daily filesystem checks for pods.
• Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues.
• Identification and escalating any potential issues regarding the network.
• Vault pre-deployment configuration and testing.
• Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks.
• Document/Work on automating Daily Items.
• Document/Provide Network IP's for upcoming deployments.
• Monitor Releases/Updates to the Server Farm, escalate issues as they arise.
• Engaging in on-call rotation shifts.
• Assist fellow TechOps team members in handling tasks.
• Making recommendations for improvements in organizational productivity.
• Be able to work outside of normal business hours(weekend shift, holidays & evenings) as needed

The Right Fit:

• Must be located in Bangalore.
• 2 - 4 years of relevant experience.
• Knowledge of Sysadmin and Linux skills.
• Desire to learn and develop all necessary technical skills.
• Strong analytical thinking.
• Strong skills in working with different teams and communication.
• Knowledge of network cabling, network classification, and network topology.

Backblaze Perks:

• RSU grants for full-time employees
• Annual Company bonus plan
• Healthcare for family, including dental and vision
• 401K
• ESPP program
• Flexible vacation policy
• Maternity & paternity leave
• MacBook Pro for work plus a generous stipend to personalize your workstation
• Childcare bonus (human children only)
• Fertility treatment and support
• Learning & development program
• Commuter benefits
• A culture that supports a healthy work-life balance

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.

The expected salary range for this role is $66,000 - $88,000.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a B2 Principal Product Manager to join our team!

About the Role

We are seeking an ambitious and accomplished Principal Product Manager to join our Product team. Backblaze’s B2 cloud object storage offers multi-exabyte, S3-compatible, globally available object storage that unlocks app builder innovation across AI neoclouds and traditional hyperscalers at a fraction of the cost of traditional cloud infrastructure hyperscalers.

The Principal Product Manager for B2 will work closely with key stakeholders to understand the evolution of cloud storage and the customer problems in the space, and determine product strategies and roadmap to address those problems. This person will work independently to lead efforts for new feature discovery and delivery, as well as improvements to execute on those strategies. Understanding customer problems through interviews and market research, and translating them into requirements, is critical.

What You'll Do

• Drive B2 product strategy and roadmap development through delivery execution.
• Lead the end-to-end product development lifecycle from discovery through delivery in feature development.
• Gather and synthesize inputs for discovery and prioritization from internal functions, customers, and partners across the full spectrum of R&D development, including feature capabilities, user experience challenges, cost optimization, and technical debt.
• Translate complex customer challenges into clear, concise, and actionable product requirements in collaboration with Design, Engineering, and GTM teams.
• Collaborate with Product Marketing to launch and drive adoption of new products and features.
• Act as a subject matter expert and evangelist for Backblaze's solutions, presenting to customers, prospects, partners, and internal teams.
• Establish and track key product metrics (KPIs), using data to guide iteration and growth decisions.
• Maintain a deep understanding of the latest advancements in the object storage market, including customer use cases and competitive offerings, to identify new opportunities and ensure Backblaze’s market leadership position.

The Right Fit

• 8+ years of Product Management experience in tech businesses, preferably on IaaS and/or SaaS offerings.
• A proven track record of successfully launching and scaling technical products or platforms in high-growth businesses involving in-depth cross-functional collaboration and leadership across R&D and go-to-market functions.
• Strong grasp of cloud architecture, APIs, and security and compliance.
• Proven success in owning product roadmaps, defining MVPs, and driving the complete product life cycle.
• Strategic thinker who can translate market trends, customer needs, and technical innovations into a clear product vision and actionable roadmap.
• Deep empathy for customers and users in gathering and synthesizing input, and a passion for solving their most pressing security challenges.
• Outstanding communication and leadership skills with a collaborative and team-oriented approach to identifying problems, determining potential solutions, and building consensus around your vision with internal and external stakeholders.
• Excellent written and verbal communication skills.
• Experience applying data and metrics to inform product decisions and measure success.

Bonus Points For

• Expertise in cloud storage and computing from hyperscale and neocloud providers, such as AWS, Azure, GCP, GPU clouds, and CDNs.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• MBA degree.
• Application development programming experience.
• Expertise in applying GenAI in solution prototyping and agentic workflow development.

Backblaze Perks

• RSU grants for full-time employees.
• Annual company bonus plan.
• Healthcare for family, including dental and vision.
• 401K.
• ESPP program.
• Flexible vacation policy.
• Maternity and paternity leave.
• MacBook Pro for work, plus a generous stipend to personalize your workstation.
• Childcare bonus (human children only).
• Fertility treatment and support.
• Learning and development program.
• Commuter benefits.
• A culture that supports a healthy work-life balance.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses or credentials, and may vary from the amounts listed below.

The expected salary range for this role is $180,000 to $260,000.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Startup Ecosystem Associate to join our team!

About The Role

The Startup Ecosystem Associate is the operational engine behind the Backblaze Flamethrower Startup Program. This is a high-ownership role for someone early in their career who wants to learn the full arc of ecosystem building — from running the day-to-day mechanics of a startup program to eventually sitting across the table from a Series A founder or a VC partner. You will work closely with and directly support the Director of Startup & Developer Relations, who is the external face of the program. That means a lot of your early work happens behind the scenes: keeping the program running cleanly, processing applications thoughtfully, managing credit workflows, and making sure every founder who comes through has a good experience.

This is not a role for someone looking to attend conferences and collect business cards. It’s a role for someone who is comfortable getting into the trenches, takes pride in operational excellence, and understands that the credibility to work with VCs and founders gets earned through execution — not assumed. If you’re the kind of person who wants to be running a program like this yourself in a few years, this is a strong path to get there.

What You’ll Do

Program Operations (Day-to-Day Core)

• Own the Flamethrower application pipeline: review, triage, and process inbound applications against ICP and eligibility criteria
• Manage credit allocation, track usage, and maintain accurate program records in HubSpot, SalesForce and supporting tools
• Coordinate founder onboarding — ensuring accepted startups get oriented, activated, and connected to the right resources quickly
• Handle program correspondence and serve as a responsive point of contact for founders navigating the application and onboarding process
• Maintain the health of program data: conversion tracking, activation rates, usage signals, and cohort reporting
• Build and refine the operational playbooks that will scale this program as volume grows

Ecosystem & Founder Engagement

• Support the Director in managing and expanding relationships with VCs, accelerators, and startup community organizations
• Represent Backblaze and the Flamethrower program at select events, meetups, and ecosystem touchpoints when the Director needs coverage or a second presence
• Identify high-quality applicant sources and help develop referral relationships with seed funds, accelerators, and community programs
• Collect structured feedback from founders — on the program, the product, and the experience — and synthesize it into actionable input for the team
• Help spot breakout startups in the cohort early: usage signals, growth traction, referral potential

Cross-Functional Collaboration

• Coordinate handoffs with Sales for high-potential startups approaching graduation from the credits tier
• Work with Marketing on ecosystem-facing content, founder spotlights, and program announcements
• Surface product friction and developer experience gaps to DevRel and Product through founder feedback loops

The Right Fit:

• 2–4 years of experience in startup ecosystems, accelerator operations, VC-adjacent roles, community management, or startup program management
• Demonstrated comfort with operational and administrative work — you don’t see “getting into the details” as beneath you; you see it as how you earn the right to operate at higher levels
• Strong written communication skills: you can write a clear, warm founder email and a tight internal summary with equal ease
• Organized and self-directed — you manage your own workload, don’t need to be chased, and proactively flag issues before they become problems
• Genuine curiosity about startups, infrastructure, and the developer ecosystem

Bonus Points For:

• Prior experience at an accelerator, VC firm, startup studio, or developer-focused platform company
• Existing familiarity with cloud infrastructure, data platforms, or developer tooling (you don’t need to be an engineer, but you should be able to have a real conversation with one)
• Experience using HubSpot or a comparable CRM for pipeline tracking and lifecycle management
• Comfort with travel and non-standard hours for events and ecosystem activities

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Developer Advocate to join our team!

About The Role

This is a ground-floor developer relations role at a company that is serious about building a DevRel function — not just checking a box. You’ll be the technical voice of Backblaze: creating content, showing up at events, and helping developers understand how to build with Backblaze B2 in the workloads they’re actually running — AI pipelines, media workflows, and data-intensive infrastructure.

You’ll work directly with our Director of Startup & Developer Relations and alongside the Flamethrower Startup Program — Backblaze’s initiative to become the storage layer of choice for early-stage companies. You’ll have support from our product, content, documentation and other teams, as well as consulting budget for structural and strategic scaffolding as we build this out. Your job is to be technically credible, well-connected, and visible.

The right person for this role has been doing this work informally — writing technical content, showing up at conferences, building a following in developer communities — and is ready to make it the job. Or they’ve been doing it formally at the mid-level and want to step up on impact without stepping into program leadership yet.

What You’ll Do:

Technical Content & Education

• Create technical content that teaches developers how to build with Backblaze B2: tutorials, sample applications, reference architectures, blog posts, and short-form video
• Build and publish working code examples and demos — especially for AI/ML workflows (training data pipelines, model artifact storage, inference infrastructure), media workflows, and application storage
• Contribute to and improve developer documentation, SDKs, and quickstart guides
• Translate what you’re hearing from developers into actionable product feedback for Engineering and Product

Community & Events

• Be genuinely present in the developer communities where our users live — social media, Discord, Slack, GitHub, and elsewhere
• Represent Backblaze at developer events: speak, demo, show up, and be worth talking to. We attend conferences across AI/ML, media, cloud infrastructure, and startup ecosystems
• Build relationships in the AI/ML, media, and cloud infrastructure developer communities that generate inbound awareness for Backblaze
• Support Flamethrower startup cohort members in getting to production faster — answer technical questions, sanity-check architectures, and document patterns worth sharing broadly

Program Contribution

• Work closely with the Director of Startup & Developer Relations, as well as our product team, lifecycle marketing, and product marketing to identify common technical blockers and create content that removes them
• Partner with Marketing on ecosystem storytelling, technical blog strategy, and developer-facing content
• Maintain a consistent feedback loop from developers to Product — surface friction points, integration gaps, and unmet needs

The Right Fit:

• 4–7 years of hands-on experience as a software developer or engineer, with meaningful time working with cloud infrastructure and object storage (S3, B2, GCS, or equivalent)
• Direct experience building or integrating AI/ML workflows that involve storage — training data pipelines, model artifact management, inference infrastructure, or similar workloads
• You write working code. You may use AI tools to accelerate it — but you understand what you’re shipping and can explain it to another developer
• An established presence in developer communities — a social following, conference talks, a technical blog, open source contributions, or some combination. We’re not counting followers; we’re looking for signal that you show up and people pay attention
• Strong written communication: you can write a clear technical tutorial and a crisp internal summary with equal ease
• Self-directed — you don’t need a content calendar handed to you to know what to build next

Bonus Poins For:

• Familiarity with Backblaze B2 or direct experience with object storage in production environments
• Experience with media/video workflows, SaaS backend architecture, or data-intensive platform development
• Prior experience in a formal DevRel capacity — developer advocate, technical evangelist, developer educator — even if it wasn’t your primary title
• Active in the AI/ML developer ecosystem: Hugging Face, Discord communities, GitHub, X/Twitter, YouTube, or similar channels

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. Backblaze is expanding rapidly and our Sr. Manager, Data Infrastructure will manage a team of engineers and work with the Operations and Engineering teams to build and enhance large scale data systems.

About the Role:

The Sr. Manager, Data Infrastructure leads a team responsible for designing, deploying and maintaining data solutions (e.g. Vitess, Cassandra, ValKey, NATS) at cloud scale to support the Backblaze service.

What You’ll Do:

• Develop, deploy, and maintain systems critical to delivering the Backblaze service
• Improve production system scalability, performance, and availability
• Work closely with Operations and Application Engineers to develop new solutions and optimize existing ones
• Deliver enhancements to observability, operability and reliability to lower TCO.
• Support Backblaze’s growth with highly scalable solutions
• Develop goals and strategies within the team to deliver quantifiable results

Backblaze Perks: 

• Healthcare for family, including dental and vision
• Competitive compensation and 401K  
• RSU grants for full-time employees 
• ESPP program  
• Flexible vacation policy 
• Maternity & paternity leave 
• MacBook Pro to use for work, plus a generous stipend to personalize your  workstation 
• Childcare bonus (human children only) 
• Fertility treatment and support 
• Learning & development program 
• Commuter benefits 
• Culture that supports a healthy work-life balance 

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.

The expected salary range for this role is $205,000 - $230,000.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Product Operations Manager to join our PMO team !

About The Role

We are seeking a Product Operations Manager to orchestrate improvement to how our Product and Engineering organization operates at scale. In this role, you will drive the operating model that keeps Backblaze’s product delivery engine running effectively – streamlining processes of how work is planned and tracked, driving alignment in how launches are conducted, and improving how customer and market data and insights flow back into the product process.

This is a senior individual contributor role with broad influence across R&D (Product Management, Product Design, Engineering) and its engagement with the GTM functions (Marketing, Customer Success, and Sales). You will serve as the connective tissue between teams, bringing structure, clarity, and momentum to some of our most important cross-functional work.

What You'll Do:

• R&D Operational Excellence: Optimize the shared terminology, documentation, tooling and processes for product planning and reporting: overseeing the pipeline from incoming ideas/requests through evaluation, prioritization, and delivery
• Ensure cross-functional alignment on program goals, strategy, scope, timelines, and outcomes; maintain strong stakeholder communication and foster a culture of transparency and accountability
• Facilitate quarterly planning meetings with cross-functional teams; support project and epics creation, work intake, and prioritization processes
• Product Planning & Workflow Optimization: Standardize and continuously improve product development processes from discovery through delivery and iteration; optimize sprint rituals, roadmapping frameworks, and release cycles; identify and remove bottlenecks that slow Product + Engineering teams down
• Release & Launch Coordination: Partner with Product, Marketing, Sales, and Support to coordinate cross-functional product launches; manage release calendars, internal enablement materials, and readiness reviews
• Product Analytics & Insights: Compile key product metrics (activation, retention, engagement); manage R&D analytics tools, such as Pendo; partner with Data Engineering to enable data availability and ease of use in R&D via queries and dashboards
• Customer Feedback & Voice of Customer: Centralize feedback from support, sales, surveys, and other channels; tag and organize insights into themes; ensure PMs have ready access to customer pain points and close the loop when features ship
• Tooling & Systems Management: Own and evolve the Product and Program Management tooling stack (Aha, Jira, and others); evaluate new tools, maintain data hygiene, manage integrations, and train teams on best practices
• Knowledge Management: Maintain product documentation and internal wikis; standardize templates (including PRDs and other artifacts); ensure institutional knowledge is captured and findable
• AI Enablement: Encourage and enable AI adoption across planning, tooling, and workflows

The Right Fit: 

• 5+ years of experience in Product Operations, Product Management, Program or Portfolio Management, or a closely related functions within a technology company
• A track record of building and improving R&D operating models that help Product and Engineering teams move faster with more efficiency
• Hands-on experience working across Product, Engineering, Design, and GTM – you know how to align people and teams across multiple organizations 
• Strong analytical chops: comfortable with product metrics, building dashboards, and turning data into clear insights for leadership
• Proficiency with modern product and program tooling – Jira/Gitlab, Aha/Productboard, Confluence, and/or similar; experience with analytics platforms like Pendo
• Experience coordinating product launches end-to-end, including cross-functional readiness, enablement, and communication
• Excellent written and verbal communication skills, including comfort in presenting to and writing for senior stakeholders
• Highly organized and detail-oriented, with strong follow-through and the ability to manage multiple workstreams simultaneously
• Comfortable operating in ambiguity and fast-paced environments — you can synthesize input from many directions and create structure where there isn’t any
• Experience with Atlassian and Google product suites a plus

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Backblaze Perks:

• Annual Company bonus plan
• RSU grants for full-time employees
• Healthcare for family, including dental and vision
• 401K
• ESPP program
• Flexible vacation policy
• Maternity & paternity leave
• MacBook Pro to use for work plus a generous stipend to personalize your workstation
• Childcare bonus (human children only)
• Fertility treatment and support
• Learning & development program
• Commuter benefits
• Culture that supports a healthy work-life balance

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts include candidate location, skills, depth of work experience, and relevant licenses/credentials and may vary from the amounts listed below.

The base pay range for this position is $138,000 - $175,000.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Strategic Ops Engineer III  to join our team!

What You'll Do:

Incident Management

• Available to Lead and govern the end-to-end incident management lifecycle, including detection, triage, escalation, and resolution.
• Drive major incident management (MIM) processes and communications.
• Improve MTTR (Mean Time to Resolution) through automation and process optimization.
• Establish and maintain incident response playbooks and runbooks.

Problem Management

• Maintain and improve intelligent heatmaps leveraging AI/ML to identify recurring technical themes and prioritize long-term remediation.
• Implement trend analysis and proactive problem identification using observability data and AI.
• Track and manage problem records to closure. 

Change Management

• Govern change management processes (lead the CAB), ensuring safe, compliant, and low-risk deployments.
• Define and enforce change policies, risk assessments, and approval workflows.
• Drive continuous improvement in release and deployment practices.

Observability & Service Reliability

• Maintain a strong understanding of system architecture and monitoring strategies, identifying gaps and opportunities for improvement.
• Partner with engineering teams to improve system resilience and performance.
• Reduce alert fatigue by improving signal-to-noise ratio in monitoring systems.

AI-Driven Operations (AIOps)

• Leverage AI/ML for anomaly detection, predictive alerting, and automated root cause analysis.
• Implement AI-driven solutions to optimize incident response and operational workflows.
• Analyze large-scale operational data to identify patterns and recommend improvements.
• Experience with AIOps platforms or building AI-driven operational solutions.

Required Qualifications:

• 5+ years of experience in IT Operations, SRE, or similar roles.
• Strong expertise in Incident, Problem, and Change Management (ITIL or similar frameworks).
• Proven experience in governing and optimizing operational processes.
• AI & Data Expertise: Strong knowledge of AI/ML concepts, including anomaly detection, predictive analytics, and data modeling.
• AIOps Experience: Hands-on experience with AIOps platforms or building AI-driven operational solutions (event correlation, alert prioritization).

Preferred Qualifications:

• ITIL certification (Foundation or higher).
• Proficiency with platforms such as Jira, SNOW, FireHydrant, Moogsoft, etc.
• Experience working in high-availability, large-scale environments.

Key Competencies:

• Positive Attitude!
• Strong analytical and problem-solving skills.
• Process-oriented mindset with a focus on governance and continuous improvement.
• Excellent stakeholder communication and leadership skills.
• Ability to drive change across cross-functional teams.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.

The expected salary range for this role is $123,000 - $175,000.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Communications & Content Manager to join our team!

About The Role

The Communications & Content Manager owns the operational execution and amplification of Backblaze’s content and PR programs. Working closely with the Director, Content & Creative, this role ensures PR, social, and content operations, including scheduling, reporting, and distribution, are supported with consistency and velocity. Working closely with the Technical Storytelling Manager and Senior Technical Editorial Manager, this role ensures content programs are managed, packaged, distributed, and supported across channels.

What You'll Do:

Social execution:

• Manage social content calendar in coordination with third-party marketing agency and internal stakeholders.
• Develop channel-appropriate, native social content to support campaigns.
• Partner with Creative on visual identity and systems for optimizing social creative production.
• Report on engagement and signal insights and recommend iterative improvements.

PR and comms execution:

• Drive PR agency execution on pitched content initiatives and announcements.
• Coordinate executive participation in contributed content, interviews, and commentary.
• Ensure flagship programs (e.g., Stats) are fully packaged for earned media.
• Coordinate awards submissions, including SME contributions.
• Report on media coverage, share-of-voice, and competitive signal.
• Identify reactive PR opportunities aligned to narrative pillars.

Content execution:

• Manage editorial calendar in coordination with Technical Storytelling Manager and Senior Technical Editorial Manager.
• Own the Brand, Executive, and Corporate content lane and develop content to support campaigns.
• Report on content performance and production.

Strategy & coordination:

• Serve as the hub for brand campaign packaging and amplification, including drafting and distributing amplification content from key assets (pitching briefs, email sequences, day-of and long tail social campaigns, landing pages, sales collateral, etc.)
• Partner with leadership to establish social, PR, and comms strategies aligned with business goals.
• Own the overall management of our narrative calendars and cadences, and establish protocols for flagging resourcing needs, scheduling conflicts, and messaging alignment.

AI influence and relationship building:

• Increase Backblaze’s visibility and credibility in the AI ecosystem
• Build meaningful relationships with builders, platforms, and influencers, including neoclouds, data suppliers and tooling platforms, dev communities, and founder communities.
• Identify strategic co-marketing and partnership storytelling opportunities.
• Serve as senior advisor to executives on external positioning.

Strategic comms leadership:

• Own and execute PR and communications strategy aligned to AI Supply and AI Demand pillars.
• Partner with content leadership to shape quarterly communications themes.
• Lead PR agency strategy, briefings, and prioritization.
• Secure high-quality earned media placements and thought leadership opportunities.
• Drive executive visibility in relevant publications and communities.

Social identity and authority:

• Establish Backblaze as a primary voice within AI infrastructure conversations happening in online spaces.
• Shape social presence beyond promotional content into POV-driven engagement.
• Guide executive and company-level social voice and overall strategy.
• Identify reactive and proactive commentary opportunities.
• Serve as crisis comms lead.
• Monitor share of voice and competitive signal.

• 4+ years of experience in communications, content marketing, PR, or a related field
• Strong experience managing editorial or campaign calendars across multiple stakeholders
• Experience working with PR agencies, social programs, and/or content distribution
• Proven ability to execute cross-channel campaigns (social, PR, content) with attention to detail
• Strong written and verbal communication skills, with an eye for tone, messaging, and audience
• Comfort working in fast-paced environments with shifting priorities
• Experience using data and reporting to inform decisions and improve performance
• Highly organized with strong project management and follow-through skills

• Experience in SaaS, cloud infrastructure, or developer-focused environments
• Familiarity with AI, data infrastructure, or technical audiences
• Experience supporting executive communications or thought leadership
• Background in building or scaling social or PR programs
• Experience working with distributed teams and external partners/agencies

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Customer Success Manager!

About the Role

As a Customer Success Manager, Enterprise Accounts, you will be a key individual contributor within our post-sales organization, directly responsible for the success, retention, and growth of your assigned portfolio of enterprise customers. You will proactively engage with these customers, drive adoption of our solutions, identify opportunities for expansion, and ensure they realize maximum value from Backblaze, while maintaining a strong partnership with the Sales organization.

What You’ll Do:

• Strategic Enterprise Account Leadership & Growth Collaboration: Own and drive the success and growth of a portfolio of Backblaze's enterprise customers, developing and executing tailored account plans in close collaboration with assigned Account Executives to maximize overall account potential.
• Drive Significant Commercial Outcomes & Partner with Sales: Be responsible for achieving key commercial metrics within your accounts, including renewals, significant upsells, cross-sells, and overall revenue growth, working in tight partnership with Account Executives to identify, qualify, and strategically position expansion opportunities for closure.
• Executive-Level Relationship Building & Sales Alignment: Cultivate and maintain strong, trusted relationships with key stakeholders within your enterprise accounts, ensuring alignment with Account Executive strategies to facilitate both retention and growth.
• Strategic Business Reviews & Opportunity Identification: Lead Business Reviews and technical calls to align Backblaze's solutions with complex enterprise business objectives, quantify value, and proactively identify strategic growth opportunities to hand off to Account Executives for pursuit and closure.
• Identify & Qualify High-Value Growth Opportunities for Sales: Proactively identify and qualify substantial upsell and cross-sell opportunities within your accounts, developing a strong understanding of customer needs and effectively handing off qualified leads to Account Executives for closure.
• Proactive Risk Management & Sales Communication: Identify and proactively mitigate potential risks to retention and growth within your enterprise accounts, maintaining clear and consistent communication with Account Executives regarding account health and potential expansion blockers.
• Serve as the Voice of Enterprise Customers & Sales Advocate: Advocate for the unique needs and requirements of your enterprise customers internally, providing critical feedback to Product, Engineering, and other teams, while also understanding and supporting sales strategies for account growth.
• Track & Report on Enterprise Success & Sales Collaboration: Monitor, analyze, and report on key customer success metrics for your portfolio, providing insights and recommendations for continuous improvement and highlighting opportunities for joint success with the Sales team.

The Right Fit:

• Well-organized, detail-oriented, and proactive with a strong level of emotional intelligence (EQ).
• 3+ years of progressive experience in Customer Success or Account Management within a cloud or SaaS environment, with a demonstrable track record of success with enterprise clients.
• Proven experience in a dedicated Enterprise CSM role, consistently achieving commercial targets and fostering long-term strategic partnerships.
• Excellent communication, presentation, and negotiation skills, with the ability to articulate value to stakeholders and effectively collaborate with colleagues.
• Strong understanding of complex enterprise IT environments, procurement processes, and organizational structures.
• Experience with Salesforce and other relevant CRM and customer success tools. Familiarity with sales enablement platforms like Gong is a plus.
• Strong understanding of workflow/storage challenges and the ability to articulate Backblaze's value proposition within complex enterprise use cases.
• Ability to be a strategic thinker, problem-solver, and influencer, capable of navigating complex challenges and driving positive outcomes for both the customer and Backblaze.
• Highly motivated by the success of enterprise customers and the opportunity to contribute to the growth of our enterprise customer success program as a collaborative team.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Backblaze Perks: 

• Healthcare for family, including dental and vision
• Competitive compensation and 401K  
• RSU grants for full-time employees 
• ESPP program  
• Flexible vacation policy 
• Maternity & paternity leave 
• MacBook Pro to use for work, plus a generous stipend to personalize your  workstation 
• Childcare bonus (human children only) 
• Fertility treatment and support 
• Learning & development program 
• Commuter benefits 
• Culture that supports a healthy work-life balance 

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.