Aya Healthcare
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Lead Implementation Specialist, Workforce AI
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Join Aya Healthcare, winner of multiple Top Workplace awards!
The Lead Implementation Specialist, Workforce AI will serve as the technical discovery partner, customer setup specialist, primary tester, and lead trainer for new WFAI implementations. You’ll work directly with healthcare clients as well as Product, Engineering, QA, Support, Solution Design, and Customer Success to ensure a smooth and successful rollout of the WFAI platform.
Who We Are:
We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
Responsibilities:
Customer Discovery & Solution Design
- Serve as the primary customer-facing lead for discovery sessions, gathering current staffing/scheduling technology practices and identifying solution recommendations
- Document client needs and collaborate with internal teams to align discovery outcomes with WFAI product capabilities
Configuration, Testing & Quality Assurance
- Collaborate with internal resources to configure and validate the WFAI platform for each customer.
- Conduct hands-on testing of environments, workflows, and configuration prior to go-live.
- Validate customer data and system behavior against expected workflows and forecasting logic.
- Identify, document, and escalate defects or issues in partnership with Product, QA, Engineering, and Implementation leadership.
Training, UAT & Go-Live Support
- Lead end-user and admin training sessions across WFAI modules.
- Facilitate User Acceptance Testing (UAT), ensuring customer readiness and alignment with business processes.
- Support go-live readiness activities and provide post-live assistance until clients successfully transition to Support and Client Success.
Project Collaboration & Continuous Improvement
- Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively.
- Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation.
- Provide insights and feedback from implementations to influence product enhancements and internal process improvements.
- Support building scalable frameworks, templates, and best practices to enable future growth of the WFAI implementation function.
Required Qualifications
- Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner
- Hands-on experience with technical training, scheduling technology, and supporting users through system adoption
- Experience working in a newly formed role or rapidly evolving organization
- Prior experience using or supporting UKG WFM Pro, including implementation or rollout experience
- Strong critical-thinking skills with the ability to work through complex issues in dynamic client environments
- Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences
- High attention to detail, strong organizational skills, and comfort managing multiple priorities
- A collaborative, proactive mindset with a commitment to delivering an exceptional customer experience
What We Offer:
- Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
- Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
- Celebrations! We hit our goals and reward ourselves
- Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
- Unlimited DTO — we believe in time off!
- Virtual yoga, meditation or boot camp classes offered daily
Compensation: Aya reasonably anticipates the pay scale for this position to be an annual salary of $75,000 to $100,000.
The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.
Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.
Ready to apply?
Apply to Aya Healthcare
Implementation Solution Consultant, Workforce AI
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Join Aya Healthcare, winner of multiple Top Workplace awards!
The Implementation Solution Consultant, Workforce AI is responsible for designing and delivering customer solutions during implementation within a healthcare technology environment. Acting as the bridge between customers, data, and system capabilities, the consultant partners directly with clients to shape solution design, validate data and integrations, and guide key decisions. The role requires strong analytical skills, systems thinking, and the ability to translate complex workforce and scheduling needs into scalable, practical solutions. While not coding-focused, it involves working with data (including SQL), supporting integrations, and ensuring reliable, high-quality implementations that align with both customer requirements and platform best practices.
Who We Are:
We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
Responsibilities:
Solution Design & Customer Consulting
- Partner directly with customers during implementation to shape solution design that meets business requirements while aligning with platform capabilities and best practices
- Lead and contribute to customer‑facing, solution‑oriented discussions, helping customers understand options, constraints, risks, and tradeoffs
- Translate complex healthcare workforce and scheduling needs into clear, actionable solution recommendations
- Serve as a trusted implementation advisor, guiding how configuration, data, and integrations impact downstream outcomes
Technical & Data Analysis (Supporting Solution Decisions)
- Build and apply a deep understanding of platform data flow, including backend data structures, system relationships, and processing logic
- Use SQL queries to independently investigate data, validate assumptions, and support troubleshooting and implementation decisions (no application coding required)
- Review and validate inbound customer data for completeness, accuracy, and alignment with solution and business requirements
- Identify data quality issues, edge cases, and structural risks, and propose appropriate paths to resolution
- Evaluate how data structure and configuration choices affect application behavior, system performance, and customer experience
Integrations & Data Flow
- Support complex customer integrations, including iPaaS workflows (e.g., Workato) and file‑based integrations (SFTP)
- Review and validate file formats, data mappings, schedules, and integration logic to ensure reliable, scalable data exchange
- Partner closely with Engineering to clarify requirements, validate outcomes, and troubleshoot integration‑related issues without owning code development
- Support integration testing, go‑live readiness, and post‑implementation stabilization
- Contribute to defining repeatable, scalable integration patterns used across customers
Documentation, Enablement & Continuous Improvement
- Translate technical solutions into clear, customer‑ready guidance and internal enablement materials
- Contribute to implementation documentation, solution design standards, data validation frameworks, and best practices
- Surface recurring risks, gaps, and inefficiencies to Implementation leadership
- Provide structured feedback from customer implementations to inform product improvements and delivery process enhancements
Required Qualifications
- Bachelor’s degree
- 3+ years of experience in implementation consulting, solution consulting, systems analysis, system administrator or a similar role within SaaS, enterprise software or healthcare organization
- Experience with UKG / Kronos advanced scheduling in an implementation, consulting, integration, or system administration role
- Knowledgeable in healthcare workforce management, including scheduling, staffing and operational workflows
- Prior involvement in solution design for complex, data‑heavy implementations
- Strong analytical and problem‑solving skills, with demonstrated ability to connect business requirements, system behavior, and data
- Working knowledge of SQL (or the ability to quickly learn) to support data investigation and analysis
- Experience supporting integrations and data workflows (iPaaS and/or SFTP)
- Experience validating, troubleshooting, and interpreting customer data in implementation or production environments
- Proven ability to engage directly with customers in a consultative, solution‑focused capacity
- Strong communication skills, with the ability to explain technical concepts to non‑technical stakeholders
- Comfort operating in ambiguous, fast‑moving, and evolving environments
What We Offer:
- Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
- Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
- Celebrations! We hit our goals and reward ourselves
- Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
- Unlimited DTO — we believe in time off!
- Virtual yoga, meditation or boot camp classes offered daily
Compensation: Aya reasonably anticipates the pay scale for this position to be an annual salary of $110,000 to $130,000.
The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.
Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.
Ready to apply?
Apply to Aya Healthcare