We are looking for an Order Support Specialist. This position is straightforward and involves placing a high volume of online orders with various vendors. Those in this position are expected to keep track of orders and returns when needed. A high degree of accuracy and attention to detail is essential. Both internal and external communication are key components of this department’s workflow. There is a lot of potential for progression as each individual continues to build on the base knowledge that is initially required.

What you will do:

• Process orders for physical & digital items
• Provide internal support related to the fulfillment of physical awards (looking up tracking information, user information, etc.)
• Keep track of orders and returns on the Awardco website
• Respond to customer inquires related to orders and returns
• Track successful delivery and measure quality performance over time

What you will bring:

• Attention to Detail
• Motivated
• Okay with Redundancy
• Organized
• Ability to Focus
• Self Sufficient
• Adaptable
• Ability to work in office
• Culture Fit

Why Awardco?

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

The Director, Marketplace Partnerships, will play a critical role in expanding and strengthening Awardco’s global marketplace by identifying, negotiating, and managing strategic vendor and partner relationships. This role is responsible for growing the network of redemption opportunities available to our clients’ employees across multiple regions and industries. The ideal candidate is an experienced partnerships professional who understands how to evaluate vendor opportunities, negotiate favorable commercial terms, and build scalable partnerships that increase platform value. This position will work cross-functionally with Product, Marketing, Legal, and Operations to ensure new partnerships are successfully integrated and optimized. While the role will initially operate as an individual contributor, it has the potential to evolve into a leadership position as the network team grows.                               

What you will do: 

• Proven experience building and managing strategic eCommerce partnerships, including identifying, onboarding, and growing relationships with key vendors, platforms, and distribution partners to drive revenue and expand product offerings
• Identify, evaluate, and onboard new global vendors and partners to expand Awardco’s marketplace redemption offerings.
• Lead contract negotiations with vendors, ensuring favorable pricing, commission structures, and partnership terms.
• Build and maintain strong relationships with global partners to drive long-term collaboration and performance.
• Develop and execute strategies to grow marketplace supply and increase the diversity of redemption options available to users worldwide.
• Partner with Legal and Finance teams to structure and finalize vendor agreements and commercial terms.
• Collaborate with Product and Engineering teams to ensure smooth onboarding and technical integration of new partners.
• Analyze marketplace data and trends to identify gaps in regional offerings and prioritize new partnership opportunities.
• Manage vendor performance and optimize partnerships to improve customer experience and platform engagement.
• Provide strategic insight into marketplace growth opportunities and help shape the long-term vendor network strategy.

What you will bring:

• 5+ years of experience in partnerships, business development, marketplace growth, or vendor management.
• 5+ years of experience managing ecommerce relationships and understanding the ecommerce world.
• Proven track record negotiating complex contracts and commercial agreements.
• Strong communication and relationship management skills with the ability to influence internal and external stakeholders
• Experience working with global companies and understanding redemption or rewards opportunities across international markets.
• Ability to evaluate partnership opportunities from both strategic and financial perspectives.
• Familiarity with global vendor networks, including gift cards, travel, merchandise, or experiential rewards.
• Experience launching and scaling partnerships across multiple geographic regions.

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts, especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in the Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We're looking for an ambitious, detail-oriented self-starter to join our Marketplace department as a Product Implementation Specialist. This is an introductory role, perfect for someone looking to build a career in product implementation and client services. Once a sale is complete, our Product Implementation Specialist ensures that a client's company store is properly set up and configured to meet the client's needs. This role requires excellent communication and project management skills to build and maintain strong relationships with all of Awardco’s clients.                                   

What you will do: 

• Work to onboard new clients by creating new custom company stores
• Provide materials and training on how to request changes/new products to company stores
• Make sure that communication is clear in the process structure between clients and the CS team; transition clients to the CS team once stores are approved by the client
• Correct any errors needed to match the client's brand guidelines
• Implement new catalogs to client stores as they are created and approved
• Ensure accuracy and timeliness of all outstanding orders; elevate exceptions as necessary
• Generate custom reports for clients that identify product and category trends
• Assist in catalog template ideation and creation
• Proactively seek out and elevate implementation process improvements

What you will bring:

• Attention to detail as you manage multiple different projects
• 4-year Bachelor's Degree preferred, but not required
• Experience in a client-facing role
• Experience with product configuration in the SaaS/tech industry preferred
• Project management experience preferred
• Experience with basic photo editing preferred (e.g., cropping, resizing, or adjusting images to fit brand guidelines)
• Proven track record of success in each job you've held

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.