About the Role
We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Mid-Market Team. You will take ownership of relationships with our Mid-Market customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals. 

What You’ll Accomplish

• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
• Develop a “consultant” perspective to customer communications, questions, and meetings
• Lead and present at regular customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Contribute to the continued development and improvement of the Attentive Customer experience

Your Expertise

• 1-3 years of account management experience required, with some experience in MarTech
• Renewal management experience required
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools 
• Interest in startups, software and entrepreneurship
• Experience managing and negotiating renewal and expansion opportunities 

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $76,000 - $90,000 annually + commission + equity + benefits
• Our salary ranges are determined by role, level and location

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About the Role
You will take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. 

What You’ll Accomplish

• Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all customer interactions - creating customized success plans based on customers' goals and challenges
• Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
• Regularly lead and present at customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
• Contribute to the continued development and improvement of the Attentive Customer experience

Your Expertise

• Background in SMS and email marketing
• Experience owning the contract negotiation of enterprise renewals
• Strong understanding of growth and retention techniques and strategies
• Demonstrate success in managing complex strategic-level customer relationships, driving customer retention and expansion
• Solutions-oriented mindset with excellent problem solving and analytical skills
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization 
• Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools 
• Comfortable learning new software (for design, data management, and internal tools)
• Open to client travel as needed

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

#LI-AR1

For US based applicants:

• The US base salary range for this full-time position is $90,000 - $115,000 annually + commission + equity + benefits
• Our salary ranges are determined by role, level and location

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

About the Role

As an Attentive Solutions Architect (SA) within our Professional Services organization, you will be responsible for driving meaningful business outcomes for both our customers and for Attentive through custom technical solutioning. Design comprehensive marketing solutions, mapping out the architecture of the solution, including integration with other data orchestration systems (such as CRM, analytics tools, and third-party services), data flow, and user interactions. Package the requirements and solution into a SOW that clearly describes the problem, solution, timeline, and cost to the customer.

We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. SAs communicate well with any audience from developers to executives, manage customer expectations and ensure Attentive receives everything it needs from customers in order to execute.

What You’ll Accomplish

• Identify solutions for the customer to ensure their success within the Attentive ecosystem, accounting for their tech stack and level of exposure across Attentive offerings
• Advise and assist with integrations with other martech systems and data management platforms, ensuring they are receiving maximum value from their entire tech stack, including Attentive
• Translate customer requests into business and functional requirements, captured in Statements of Work (SOWs)
• Propose product enhancements and features to meet customer needs, and work with Product team to advocate for new feature development
• Provide general technical expertise about the entire digital marketing ecosystem
• Deliver technical presentations to customers
• Serve as the primary technical point of contact for your customers, building strong relationships and participating in the strategic planning of technology roadmaps, ensuring alignment between business goals and tech stack
• Design and implement data pipelines and understand analytics platforms for reporting and data visualization

Your Expertise

• Experience: 2+ years of experience in a technical service environment. Ad tech experience not required but preferred
• Communication: strong customer relationship management and ability to explain technical capabilities to CEOs and CTOs as well as marketing practitioners. Must be able to clearly communicate both verbally and in writing, often explaining complex technical details in a way that is accessible to non-technical stakeholders
• Creative problem-solving: affinity for problem solving and crafting creative, reusable solutions. Insightful, innovative and adapts well to a dynamic and fast-paced environment
• Programming and Scripting: knowledge of programming languages such as Python, Java, or JavaScript, for use in automation, integration, and sometimes in customizing solutions
• APIs and Web Services: understanding of REST APIs for use in integration CRMs, data warehouses, and other marketing tools
• Web Design: knowledge of and experience with ad serving and trouble-shooting JavaScript tags, as well as experience with 3rd party data providers both from targeting and analytics standpoint
• Project Management: strong decision-making and critical thinking skills; exceptional organization and prioritization skills
• Preferred: Background in data architecture and management; familiarity with data warehousing, ETL processes, and real-time data processing
• Preferred: familiarity with HTML and Liquid scripting

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

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By applying for this position, your data will be processed as per Attentive's Privacy Policy.

About the Role

We believe our company will win in the long run through product innovation. To get there, we obsess over iteratively delivering customer value through rapid prototyping and data-driven decision-making. 

We’re looking for a self-motivated, highly driven Software Engineer to join our Tactical Engineering team to build and support bespoke implementations to launch and retain high value clients. As a key contributor, you'll architect, develop, and maintain robust, scalable software solutions. Your responsibilities will encompass the full software development lifecycle, from front-end user interfaces to back-end systems. You'll work on technical projects and drive innovation. If you're passionate about technology and eager to make a significant impact, we invite you to join our team.

What You’ll Accomplish

• You are constantly improving the quality of the project you are working on, both via code contributions as well as long-term advocacy for larger-scale changes
• Build amazing consumer experiences, taking responsibility for code quality, scalability, reliability and performance
• You have a proven track record of building applications that maintain a high bar of quality.
• You are excited by new technologies, but are conscious of choosing them for the right reasons.
• You understand how to partner with Product Management and Design to meet the user’s needs without sacrificing quality or accruing tech debt
• You deeply loathe regressions, and take proactive steps to protect against them through a variety of testing techniques

Your Expertise

• Proven experience as a Software Engineer on enterprise level applications with a focus on high throughput scalable systems
• Proficiency in Java and strong understanding of object-oriented design, data structures, algorithms, and optimization
• You have development experience with databases such as MySQL or PostgreSQL
• You have worked with frontend technologies such as React and TypeScript 
• You have experience with object oriented languages, relational database modeling, and micro-service design
• You have a proven track record of building applications that maintain a high bar of quality
• You are excited by new technologies but are conscious of choosing them for the right reasons

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $115,000 - $135,000 annually + equity + benefits
• Our salary ranges are determined by role, level and location

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By applying for this position, your data will be processed as per Attentive's Privacy Policy.