We’re looking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips teams to drive resolution, prove value, and enable long-term customer outcomes at AssetWatch. 

This role sits at the intersection of Customer Success, Product, Operations, and Revenue. You will design and operationalize enablement strategies that empower Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to deliver measurable impact across the full customer lifecycle. As AssetWatch expands its customer ecosystem, AI-driven insights, and enterprise capabilities, this role ensures our teams are aligned, confident, and equipped to translate innovation into customer value. Your work will directly influence retention, expansion, time-to-value, and customer trust. 

This is a builder role for someone who thrives in cross-functional environments and believes enablement is not just training, but operational leverage. 

What’s the Opportunity 

• Own and evolve Customer Success onboarding and everboarding programs, leveraging existing CS training materials and structured paths to reduce ramp time and accelerate performance.
• Develop and maintain scalable Customer Success playbooks that standardize best practices across onboarding, renewal, expansion, churn mitigation, and enterprise engagements.
• Drive enablement across our core CS technology stack including Salesforce, Vitally, Gong, and QuickSight to ensure adoption, data accuracy, and actionable customer insights.
• Translate product roadmap initiatives such as self-service integrations, enterprise APIs, Marketplace expansion, and resolution-focused features into clear enablement plans that prepare CS teams ahead of launches.
• Equip teams to clearly articulate AssetWatch’s differentiated value, including AI + human expertise, predictive maintenance outcomes, and ROI storytelling.
• Partner cross-functionally with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and automated resolution workflows.
• Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth.
• Create structured feedback loops between frontline teams and leadership to continuously refine messaging, workflows, and training priorities.
• Support Customer Success in navigating new offerings ensuring clear positioning, risk communication, and alignment with operational guardrails.
• Continuously assess skills gaps across CSMs, CMEs, and support roles, and implement targeted programs to elevate strategic conversations, technical fluency, and enterprise-level engagement. 

Qualifications 

• 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization.
• Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards.
• Experience developing and scaling playbooks, onboarding programs, and operational documentation that drive consistency and reduce friction.
• Deep understanding of the AssetWatch value narrative including predictive maintenance, AI-driven insights, and human expertise combined.
• Ability to translate product innovation and roadmap updates into practical enablement programs aligned with customer-facing impact.
• Strong cross-functional collaboration skills, with experience partnering across Product, Engineering, Sales, and Operations to influence outcomes.
• Data-driven mindset with experience defining KPIs and measuring enablement impact against retention, expansion, and customer health metrics.
• Exceptional communication and facilitation skills, comfortable leading virtual and live training, building multimedia content, and presenting to executive stakeholders.
• Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments preferred.

#LI-REMOTE

What’s the Opportunity 

AssetWatch is hiring a Deal Desk Manager to be the connective tissue between our Sales, Customer Success, Finance, and Legal teams — enabling our revenue process to run fast without breaking things. This is a high-ownership, high-visibility role where you will build and run the deal desk function from the ground up, creating the structure, policies, and workflows that help AssetWatch scale its commercial engine. 

You will own the quote-to-cash process, guide complex deal structures, and serve as the go-to expert for anything that sits at the intersection of a customer commitment and a company policy. 

We expect end-to-end ownership, pragmatic judgment, and a bias for getting deals done the right way. 

Deal Structuring & Execution 

• Serve as the primary advisor to Sales and Customer Success on deal structure, pricing, discounting, and contract terms — especially for complex, non-standard, or enterprise opportunities. 

• Review and approve deals against internal pricing policies and booking guidelines, ensuring compliance without sacrificing deal velocity 

• Partner with Sales and Customer Success through the full deal cycle, from initial scoping through close, to shape smart, scalable commercial terms 

• Act as the escalation point for deal exceptions, offering clear guidance on alternatives and tradeoffs 

Process & Systems 

• Build and own AssetWatch's deal desk workflows, approval frameworks, SLA standards, and discount authorization matrices 

• Drive continuous improvement of the quote-to-cash process in Salesforce and CPQ tools, reducing friction and improving data quality 

• Develop and maintain a deal desk playbook, contract templates, and booking guidelines tailored to AssetWatch's hardware + SaaS subscription model 

• Ensure deal data is clean, complete, and structured to support downstream billing, revenue recognition, and forecasting 

• Cross-Functional Partnership 

• Partner closely with Finance on revenue recognition, order accuracy, and period-close processes 

• Develop a set of booking guidelines and policies that balance speed and agility with the need for audit-ready, repeatable revenue measurement 

• Collaborate with Legal on contract redlines, MSAs, and non-standard commercial terms 

• Work with RevOps to improve tooling, reporting, and deal desk KPIs (cycle time, discount trends, exception rates) 

• Provide Sales leadership with regular visibility into deal health and commercial patterns 

This role is located in the United States. 

Qualifications 

• 4–7 years of experience in Deal Desk, Sales Operations, Revenue Operations, or Contract Management — ideally in a B2B SaaS, IoT, or subscription-based business 

• Demonstrated ability to build or significantly improve deal desk processes in a high-growth environment 

• Strong understanding of subscription pricing models, revenue recognition principles (ASC 606), and commercial contract structures 

• Proficiency in Salesforce CRM; experience with CPQ tools (Salesforce CPQ, DealHub, or similar) strongly preferred 

• Strong analytical skills with the ability to model deal scenarios and communicate financial tradeoffs clearly 

• Experience creating, improving, and documenting business processes 

• Exceptional cross-functional communication skills — able to translate deal complexity into plain language for reps, finance, and executives alike 

• Comfortable operating in ambiguity, building from scratch, and managing competing priorities at end of month and quarter 
• Bachelor's degree in Business, Finance, or a related field required 

Preferred Qualifications 

• Experience in industrial tech, IoT, hardware-plus-software, or subscription + services business models 

• Familiarity with CLM tools (e.g., Ironclad, DocuSign, Conga) 

• Experience supporting a fast-growing Series B or Series C company 

• Exposure to channel or partner deal structures 
  

#LI-REMOTE

What’s the Opportunity 

AssetWatch is seeking a highly analytical, systems-oriented Sales Operations Manager to join our growing Revenue Operations team. In this role, you will partner closely with the Director of Revenue Operations to drive operational excellence across the sales organization. 

You will play a key role in executing GTM initiatives, managing our sales technology stack, improving data integrity, and operationalizing sales processes that enable scalable growth. This role will help translate RevOps strategy into day-to-day operational execution across the revenue engine. 

AssetWatch is highly focused on leveraging automation and AI-driven workflows to improve efficiency across the GTM organization. This role will help identify opportunities to leverage modern sales technologies and AI-enabled workflows to reduce manual work, improve data quality, and enhance sales productivity. 

You will collaborate cross-functionally with Sales, Marketing, Customer Success, Enablement, Finance, and RevOps systems resources to ensure our revenue operations infrastructure runs efficiently. 

What You'll Do:  

Sales Operations Execution 

• Partner with the Director of Revenue Operations to operationalize key GTM initiatives across the sales organization. 

• Drive the execution of operational programs that improve sales productivity, pipeline management, and deal execution. 
• Serve as a trusted operational partner to Sales leadership by ensuring processes, tools, and reporting support consistent execution. 

Sales Reporting & Forecasting Support 

• Support pipeline visibility and forecasting processes by maintaining reports and dashboards in Salesforce. 

• Prepare insights and summaries that support weekly pipeline reviews, forecast discussions, and leadership reporting. 

• Partner with RevOps analytics resources to ensure reporting accuracy and visibility into key sales metrics. 

Territory & GTM Planning Support 

• Assist in territory planning and account coverage initiatives by building data models and analyzing territory performance. 

• Monitor pipeline coverage, quota attainment, and territory performance trends to help identify optimization opportunities. 

• Support operational execution of territory realignments and GTM strategy initiatives. 

Sales Tech Stack, Automation, & AI Enablement 

• Help administer and optimize key GTM tools including Salesforce, Gong, ZoomInfo, Outreach, Clay, Chili Piper, and other sales technologies. 

• Identify opportunities to leverage automation and AI-enabled workflows to reduce manual work and improve operational efficiency across the sales organization. 

• Partner with RevOps systems and GTM engineering resources to implement AI-assisted workflows across lead routing, enrichment, sales engagement, and pipeline management. 

• Stay current on emerging AI capabilities across the sales tech stack and recommend improvements that help the sales organization operate more efficiently. 

Data Quality & CRM Governance 

• Help maintain strong CRM hygiene and operational discipline across the sales organization. 

• Monitor pipeline updates, stage progression, and adherence to CRM best practices to support accurate reporting and forecasting. 

• Assist in establishing operational standards and usage expectations for CRM and sales systems. 

This role is located in the United States. 

Qualifications 

• Systems & Technology Minded – You are comfortable managing a modern GTM tech stack and enjoy optimizing systems and workflows. 

• Data Integrity Focused – You care deeply about CRM hygiene, reliable data, and operational discipline. 

• Automation & AI Curious – You actively explore ways to leverage automation and AI-powered tools to improve workflows and reduce manual work. 

• Execution-Oriented – You enjoy turning strategy into operational processes and driving initiatives to completion. 

• Highly Organized – You can manage multiple projects simultaneously while keeping stakeholders aligned. 

• Collaborative & Communicative – You work effectively across teams and communicate clearly with both technical and non-technical stakeholders. 

• Process Focused – You believe strong operational processes create leverage for sales teams. 

• 4–7 years of experience in Sales Operations, Revenue Operations, or a similar role within B2B SaaS. 

• Strong Salesforce reporting and CRM operational experience. 

• Experience supporting sales forecasting, pipeline management, or territory planning. 

• Experience managing cross-functional operational initiatives and projects. 

• Advanced Excel or Google Sheets skills. 

• Familiarity with modern GTM tools such as Gong, Outreach, ZoomInfo, or similar platforms. 

• Strong communication skills and ability to collaborate across multiple teams. 
• Detail-oriented with a strong commitment to operational excellence and data accuracy. 
• Experience working with modern GTM automation and AI tools such as Clay, Zapier, Gong AI, Outreach AI, or similar platforms is a strong plus. 

#LI-REMOTE