What's the Opportunity

AssetWatch is defining the future of proactive maintenance. We are inspired by the global manufacturers we serve and are passionate about treating their assets as our own, continuously monitoring performance with a platform designed to optimize equipment uptime. 

As Mid-Market Sales Manager you will be responsible for driving the Mid-Market Sales function at AssetWatch primarily through new logo acquisition. This role reports to the Vice President of Sales. 

What You'll Do

• The Sales Manager will assume responsibility for leading a team of Mid-Market Solution Architects (sellers) to exceed the assigned sales goals and revenue targets. 

• Work closely with the Account Executives to achieve corporate level agreements within their target logo accounts. 

• Leverage your direct sales management experience as a Sales leader within early stage SaaS organizations with a preference into the Manufacturing and/or Industrial verticals. 

• Develop sales materials, messaging, personas, and sales motions. 

• Recruit and lead a team – actively coach reps by regularly supporting sales calls. 

• Continue to develop an existing manufacturing industry rolodex and maintain strong relationships with customers at the corporate level. 

• Work closely with Customer Success, Condition Monitoring, Business Development and Marketing teams. 

• Passionately lead, drive, and deliver the AssetWatch vision and mission. 

• Stay ahead of industry trends, competitive activity, and client opportunities; Attend trade shows, industry events, internal meetings, and conferences. 

Qualifications

• Bachelor's degree or equivalent experience. 

• 5+ years of experience successfully selling SaaS applications specifically within manufacturing or industrial companies. 

• 3+ years of experience successfully leading sales teams selling SaaS technology specifically within manufacturing or industrial companies. 

• Highly data driven who leverages the various sales solutions to optimize performance and gather insights to create a scalable and efficient team structure. 

• Proven track record of achieving and exceeding sales targets and driving revenue growth. 

• Extensive existing manufacturing industry rolodex and strong relationships with corporate-level decision-makers. 

• Experience developing GTM strategies, frameworks, and playbooks, as well as sales materials, messaging, personas, and industry standard sales motions. 

• Strong hunting and multi-threading relationship management skills. 

• Experience with pilot sites and proof of concept phases for new products or services. 

• Excellent communication, interpersonal, and presentation skills. 

• Demonstrated corporate account sales leadership experience and track record of success. 

• Experience devising and implementing sales strategy and contributing to enablement programs. 

What We Offer

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 

• Competitive compensation package including stock options 

• Flexible work schedule 

• Comprehensive benefits including retirement plan match 

• Opportunity to make a real impact every day 

• Work with a dynamic and growing team 

• Unlimited PTO 

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. 

The primary function of the Condition Monitoring Engineer is supporting the company’s unique value proposition by generating high quality and actionable data and information for its industrial customers. This role works closely with product development, installation and customer support teams, as well as customers’ reliability engineers. In this role, you will:

• Collect and analyze vibration and temperature data at client sites, customizing data processing to the client’s asset and determining if maintenance is needed
• Perform vibration data collection, data analysis, software modeling and programming, and engineering evaluations
• Evaluate machinery health and condition, through detailed analysis of vibration data
• Develop software modeling and programs to maintain and expand vibration data analysis library to improve ability to process data
• Provide high-quality, actionable information to clients (e.g. setting appropriate alarm levels within the analytical tools to alert customers of pending failures).
• Accompany hardware installation team and recommend placement of machine condition sensing units.
• Lead and grow AssetWatch predictive maintenance (PdM) tool develop program
• Expand AssetWatch expertise in machine condition monitoring, beyond vibration analysis, to include ultrasonic analysis, oil/fluid analysis
• Work closely with the product development team to create high-valued hardware and software solutions and expanded product offerings

Qualifications:

• Minimum of five years of relevant experience with vibration data collection and analysis, ideally using FFT analyzers and predictive/preventative maintenance software. (Must demonstrate technical competence.)
• Valid ISO Category II, or higher, vibration certification preferred. Continued certification expected.
• Strong understanding of electro-mechanical fundamentals, including AC induction and DC motors
• Strong mechanical background with industrial equipment - centrifugal and reciprocating compressors, turbines, blowers, pumps, gearboxes, hydraulics, pneumatics, etc.
• Proficient with the operation of one or more analyzers measuring vibration spectra and time waveforms.
• Proficient with developing optimum corrective actions based on findings of acquired field vibration analysis data, observations and discussions with key plant personnel.
• Must be able to work on and around elevated fixed and rotating equipment
• Proficiency with Microsoft Office Suite and standard PC applications.
• Good communication and interpersonal skills
• Desire to work in a “startup” environment and have a “startup” mentality – work collaboratively with others across all levels of the organization; resolve obstacles that may prevent the organization from achieving its mission; wear many hats as needed
• Be customer focused - demonstrate the desire and knowledge to understand customer needs; provide personalized, professional service, accurate information and continuous communication
• Demonstrate integrity - behave ethically, act fairly, and take responsibility for accomplishing work

What’s The Opportunity 
 
We are seeking a high-caliber Accounting Manager to join our growing finance team, reporting to the Director of Accounting. This individual will be responsible for managing the company’s accounting operations, ensuring the accuracy and integrity of financial reporting, and building scalable processes to support the company’s rapid growth. This is a hands-on accounting manager role that will manage the close process, financial reporting, internal controls, system implementations, accounts payable, expense reports and payroll. 
 
In addition to reporting to the Director of Accounting, the Accounting Manager will work closely with the CFO, the VP of Accounting, and other cross functional teams to strengthen financial procedures, infrastructure, and elevate team performance. This is a critical role as we prepare for major system transitions, increased operational complexity, and international expansion. 
 
What  you’ll do: 

• Manage all aspects of accounting operations, including general ledger, monthly/quarterly/annual close processes 

• Ensure compliance with U.S. GAAP, internal controls, and company accounting policies 

• Oversee AP, responsible for Fixed Assets, inventory and other core operational accounting processes 

• Prepare, review and approve journal entries, account reconciliations, and monthly financial statements 

• Responsible for intercompany revenue, billing and statutory audits of foreign subsidiaries 

• Manage and optimize the close calendar to ensure timely, accurate, and consistent reporting 

• Manage bank transactions and serve as a backup for payroll processing 

• Ensure a structured, efficient close process with a goal of completing month-end within 5–7 business days 

• Manage multiple workstreams and competing priorities while meeting internal and external deadlines 

Systems & Process Improvement 

• Assist in implementation of the chosen accounting tools, initiate process improvements using AI tools 

• Enhance documentation, standard operating procedures, automation, and internal workflows to reduce manual errors, increase transparency, and support scalability 

• Support integrations of key systems such as expense reimbursement, credit cards, banking and HRIS 
   

Compliance & Special Projects 

• Provide timely supports for annual and interim financial audits 

• Monitor evolving compliance requirements 

• Support special projects tied to business expansion, cost accounting, or new policy implementation 

• Coordinate effectively with offshore team members and contribute to global process alignment 
   

This role is located in the United States. 

Qualifications 

• Bachelor’s degree required, degree in accounting preferred. 

• CPA is preferred; candidates with sufficient accounting coursework to meet CPA eligibility will also be considered 

• 5+ years of progressive accounting experience, including related experience in a complex or high-growth environment 

• Deep knowledge of US GAAP, internal controls, and financial reporting; experience with IFRS preferred 

• Working knowledge of NetSuite preferred 

• Exceptional Excel and analytical skills; experience with reporting tools and dashboards a plus 

• Proven ability to be a part of high-performing teams 

• Effective communicator with strong project management skills 

• Experience in SaaS, equipment leasing, or manufacturing environments is a plus 

• Proven ability to multitask, prioritize, and deliver under tight deadlines 

• Experience working with offshore teams and/or in international or multi-entity environments 

• Direct experience contributing to a 5-day close process 
   

What We Offer 
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 

• Competitive compensation package including stock options  

• Flexible work schedule  

• Comprehensive benefits including retirement plan match  

• Opportunity to make a real impact every day  

• Work with a dynamic and growing team  

• Unlimited PTO  
   

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. 

The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions.

We are only considering candidates who reside in EST timezone given.  

What’s the Opportunity

• Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels
• Provide support to customers in both English and Spanish across written and verbal communication channels
• Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication
• Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions
• Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams
• Proactively contact customers to resolve issues before they escalate
• Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication
• Identify opportunities to proactively address potential challenges or recurring issues
• Meet or exceed case management and response time expectations
• Utilize multiple software tools to diagnose issues and implement appropriate solutions
• Promote customer loyalty through recognition and engagement initiatives
• Perform other responsibilities as directed by the AssetWatch Support Manager

Qualifications

• 2+ years of experience in technical support or a related field
• 2+ years of customer service experience (in-person or virtual)
• Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
• Experience working in high-volume support environments and ticketing systems
• Experience with CRM platforms (Salesforce strongly preferred)
• Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

#LI-REMOTE

The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions.

We are only considering candidates who reside in PST timezone given.  

What’s the Opportunity

• Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels
• Provide support to customers in both English and Spanish across written and verbal communication channels
• Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication
• Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions
• Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams
• Proactively contact customers to resolve issues before they escalate
• Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication
• Identify opportunities to proactively address potential challenges or recurring issues
• Meet or exceed case management and response time expectations
• Utilize multiple software tools to diagnose issues and implement appropriate solutions
• Promote customer loyalty through recognition and engagement initiatives
• Perform other responsibilities as directed by the AssetWatch Support Manager

Qualifications

• 2+ years of experience in technical support or a related field
• 2+ years of customer service experience (in-person or virtual)
• Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
• Experience working in high-volume support environments and ticketing systems
• Experience with CRM platforms (Salesforce strongly preferred)
• Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

#LI-REMOTE

Field Coordination Specialist 

The Field Coordination team serves as the central hub between customers, field technicians, and internal teams—ensuring work is scheduled, supported, and executed seamlessly. They proactively manage incoming requests, troubleshoot issues in real time, and coordinate across stakeholders to deliver a consistent, world-class customer experience. Through strong communication and operational oversight, they help keep field operations running efficiently while anticipating and resolving challenges before they impact the customer. 

• You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers  

• You pride yourself on delivering the absolute best customer experience possible  

• You are comfortable working autonomously, in a fully remote environment, through daily tasks and challenges   

• You have a start-up mindset and an ardent desire to help build a great company from the early stages  

• You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly  

• You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is  

• You know that Han shot first in the bar scene in Star Wars   

• You possess great empathy and can solve customer problems with speed and precision when problems arise  

• You are obsessed with our customers and creating a world class customer experience   

• You have a growth mindset and are not happy with the status quo or doing the same thing day in and day out  

• You know that great things can be accomplished when intelligent, passionate people work together toward a common goal  

• You have no problem jumping into support the team wherever that may be, regardless of defined role 

Responsibilities

• Rapidly respond to and address field technician concerns as they arise 

• Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges  

• Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack 

• Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution  

• Work internally across multiple departments to ensure and support the delivery of a world class customer experience 

• Build a strong, trusting relationship with internal stakeholders through fluid and timely communication  

• Identify opportunities to proactively address potential challenges  

• Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution  

• Assist our Field Service Team via timely confirmation of on-site visits and facility reviews 

• Schedule and confirm work orders for the Field Service Team. 

• Work with our Partner organizations to fulfill a seamless experience for their customers 

• Respond to inventory concerns raised by our supply chain team to account for hardware 
• Other responsibilities as directed by the Field Coordination Manager. 

Qualifications 

• Some form of technical support or equivalent experience  

• 2-5 years of customer service interaction in a startup environment 

• Experience with CRM platforms (Salesforce proficiency required)  

• Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)  

• Outbound phone customer service preferred 

• Some college preferred. 4 year degree, highly preferred 

• Empathic, positive, and professional attitude toward our customers at all times  

• Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms  

• Demonstrate the desire and knowledge to understand and solve customer needs.   

• Extremely comfortable multitasking and problem solving  

• Eager to learn and not afraid to ask questions to get the job done correctly   

• Ability to multi-task, prioritize and manage time effectively.  

• Exceptional organizational skills despite limited/changing workflow structure; be results-oriented with a bias for action  

• Must embrace a culture of accountability.  

• Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement.  

• Always behave ethically, act fairly, and take responsibility for accomplishing work goals.  

• Ability to adapt to change quickly  

• Any dispatching and scheduling experience 

• Work autonomously with minimal supervision  

• Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner.  

• Strong collaborator who can build trust and contribute to the success of the team  

• Understand how all departments and team members contribute to the success of the organization and be comfortable to step in support however needed.  

• Professional appearance, excellent communication skills and professional conduct  

• Fluency in English; other languages are a plus  

• Legally authorized to work in the USA, without sponsorship 

#LI-REMOTE

We are seeking an experienced and technically capable IT Systems Analyst to join the AssetWatch IT operations team. This role goes beyond reactive help desk work — you will contribute to system health, support process improvements, assist with security and compliance efforts, and help the team run smoothly as the business grows. If you thrive in a hands-on environment where you’re solving today’s problems and building better systems for tomorrow, this role is for you.

This role is Remote (United States)

What You’ll Do:

Technical Support & Escalation

• Serve as an escalation point for complex hardware, software, and network issues that exceed Tier 1 support scope.
• Diagnose and resolve advanced endpoint issues across Windows and macOS environments, including OS-level, application, and connectivity problems.
• Provide high-quality, responsive support to end-users while maintaining a positive experience and clear communication throughout the resolution process.
• Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles.
• Mentor and provide guidance to junior support staff or help desk contractors as the team grows.

Endpoint & Systems Management

• Administer and maintain endpoint management platforms including Intune (Windows) and Jamf Pro (macOS) — managing configuration profiles, compliance policies, and automated enrollment workflows.
• Manage user accounts, groups, and access controls in Microsoft Entra ID (Azure AD), including MFA enforcement and application assignments.
• Oversee software deployment, OS updates, and patch management across the device fleet using MDM and RMM tooling (e.g., NinjaOne).
• Support hardware procurement, asset tracking, and equipment lifecycle from provisioning through secure retirement.
• Assist in administering Microsoft 365 applications, licensing, and configurations across the organization.

Security & Compliance Support

• Support AssetWatch’s SOC 2 Type 2 compliance program by maintaining endpoint security controls, contributing to evidence collection, and ensuring adherence to IT security policies.
• Assist with periodic user access reviews, onboarding/offboarding provisioning, and access de-provisioning in a timely and auditable manner.
• Enforce and maintain endpoint security standards including disk encryption, EDR tooling, and hardware authentication (YubiKey).
• Identify and escalate potential security vulnerabilities or policy gaps; contribute to policy documentation and improvement initiatives.

Process Improvement & Automation

• Identify opportunities to reduce manual, repetitive tasks through scripting and automation (PowerShell, Python, or Bash).
• Contribute to building and refining IT runbooks, standard operating procedures, and internal documentation.
• Proactively monitor system performance, alerts, and reporting dashboards to identify and address issues before they impact users.
• Support IT projects and system enhancements in collaboration with IT leadership and cross-functional teams.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 4+ years of IT support or systems experience, with demonstrated growth and a desire to take on increasing technical responsibilities.
• Strong hands-on experience with Windows and macOS, including advanced troubleshooting at the OS and application layer.
• Working experience with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro.
• Familiarity with IT security fundamentals and experience supporting a compliance-conscious environment.
• Proficiency or growing competency in scripting for automation (PowerShell, Python, or Bash).
• Experience with ITSM platforms (Jira Service Management, ServiceNow, or similar) including ticket management and knowledge base maintenance.
• Strong analytical thinking, attention to detail, and ability to communicate technical concepts clearly to non-technical users.
• Comfortable working independently in a remote-first environment with minimal supervision.

Preferred Qualifications

• Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Endpoint Administrator, or ITIL v4 Foundation.
• Experience with RMM platforms (e.g., NinjaOne) and endpoint security tooling (EDR, DLP).
• Familiarity with SOC 2 or similar compliance frameworks and GRC tooling (e.g., Vanta).
• Experience supporting cloud-based infrastructure (AWS or Azure) in an administrative or access management capacity.
• Knowledge of networking fundamentals including DNS, DHCP, VPN, and firewall concepts.

#LI-REMOTE

What's the Opportunity:

We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately. 

• Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction  
• Acquire a deep knowledge of company products and value proposition  
• Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk 
• Develop and present strategic success plans that clearly deliver on customer expectations  
• Be highly organized with strong CRM and territory management skills  
• Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria  
• Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience  
• Facilitate Asset Watch customer onboarding, training, and initial user setup 
• Meet retention and sales targets on a quarterly basis 

Qualifications: 

• 4+ years in account management or customer success   
• 2+ years' experience selling additional products and services to existing accounts   
• Experience with CRM platforms (Salesforce strongly preferred)    
• Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms   
• Strong active listening skills with a desire and knowledge to understand and solve for customer needs    
• Experience strategically consulting customers, creating success plans, and achieving their desired outcomes   
• History of exceeding retention and expansion quotas  
• Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement 
• Ability to multi-task, prioritize and manage time effectively 
• Exceptional organizational skills; be results-oriented with a bias for action 
• Must embrace a culture of accountability 
• Work autonomously with minimal supervision 
• Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner 
• Strong collaborator who can build trust and contribute to the success of the team 
• Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed 
• Professional appearance, excellent communication skills and professional conduct 

Note: This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events.

This role is located in the United States

#LI-Remote

The Data Services team designs, manages, and optimizes critical backend data infrastructure and pipelines supporting AssetWatch’s condition monitoring and predictive maintenance solutions. Our team maintains and evolves serverless architectures, builds robust APIs, ensures efficient database operations, and drives improvements in data ingestion and alerting systems. We collaborate closely across multiple engineering teams to enhance system performance, scalability, and reliability, ensuring seamless data flow and availability. 

• Design, develop, and maintain secure, scalable, and highly available microservices, integrations, and jobs. 

• Work closely with the other backend engineers to enforce consistent and scalable architecture 

• Develop and optimize serverless architectures, leveraging AWS Lambda, API Gateway, and related technologies. 

• Write and optimize performant SQL queries, stored procedures, and database schemas using MySQL. 

• Monitor, manage, and optimize alerting systems including Sentry and Slack integrations to proactively address infrastructure and database health. 

• Create, manage, and improve infrastructure-as-code (IaC) scripts and Terraform templates. 

• Automate CI/CD pipelines, enhancing developer efficiency and ensuring seamless deployments. 

• Work closely with Data Team to follow and mature best data practices including integration pipeline strategy 

• Collaborate with Product and Engineering Teams to identify, plan, and implement system improvements, addressing technical debt and enhancing overall data stack efficiency. 

• Participate actively in an on-call rotation, managing and coordinating production deployments and production support. 

• Conduct thorough code reviews, support and guide Engineering Teams with backend best practices, and maintain comprehensive documentation. 

 Qualifications 

• Strong proficiency in Python development, specifically within AWS serverless environments. 

• Deep knowledge of AWS services including ECS, Lambda, API Gateway, S3, CloudWatch, IAM, RDS Aurora, SNS, and SQS. 

• Experience working with third-party APIs and SaaS applications, integrating external services into backend systems. 

• Experience designing and building scalable APIs, including API documentation, authentication methods, and adherence to best practices, leveraging modern frameworks and patterns. 

• Solid experience managing infrastructure using Terraform and familiarity with IaC principles. 

• Expertise with SQL and NoSQL databases, specifically MySQL and DynamoDB, including query optimization and performance-oriented schema design. 

• Experience with Git, pipeline automation, CI/CD methodologies, and Agile practices (Jira). 

• Excellent problem-solving and organizational skills, with the ability to manage multiple priorities effectively while operating in a self-driven, ownership-oriented way. 

• Strong communication skills, both written and verbal, facilitating collaboration across diverse technical teams. 

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field. 

• Proven experience designing and implementing backend solutions in complex, scalable cloud environments. 

• A proactive learner, eager to explore new technologies and methodologies. 

• Comfortable in dynamic, collaborative environments, able to work independently and in teams. 

 Preferred Qualifications 

• Experience integrating comprehensive testing strategies within CI/CD pipelines. 

• Experience with IoTCore and time series databases. 

• Background in managing complex data ingestion workflows and reducing alert fatigue. 

• Familiarity with monitoring/logging solutions beyond AWS offerings. 

#LI-REMOTE

The External Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.

What You'll Do:

• Manage multiple incoming streams of support request coming in via software,
  phone, email, and internal requests
• Coordinate with internal and external stakeholders as needed to address more
  challenging cases and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of
  a world class customer experience to include sending customer feedback to our
  Product teams.
• Willingness to pick up the phone and dial customers within short notice to
  address issues before they grow in scope
• Build a strong, trusting relationship with all customer and internal stakeholders
  through fluid and timely communication
• Identify opportunities to proactively address potential challenges
  Meet case and customer response time quotas always
• Utilize numerous software tools to accurately diagnose problems and proceed
  with the correct solution
• Promote customer loyalty through customer recognition initiatives
  Other responsibilities as directed by AssetWatch Support Manager

Who You Are:

• 2+ Years of some form of technical support or equivalent experience
• 2+ Years of customer service interaction, in person or virtual
• Experience with high volume support ticketing systems
• Experience with CRM platforms (Salesforce strongly preferred)
• Ability to use remote communication tools to interact and add value to internal
  and external stakeholders (ie. Zoom, Slack, etc)

What We Offer:

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.

• Competitive compensation package including equity options.
• Flexible work schedule
• Full benefits and 401K Match
• Opportunity to make a real impact every day
• Opportunity to grow as a leader and build a team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours.

#LI-Remote

As we enter our next phase of rapid growth, we are seeking a A/R Collections Specialist to join our Finance team and help drive accuracy, efficiency, and scalability in our billing and accounts receivable operations.

What’s the Opportunity

We are seeking a detail-oriented and analytical Senior A/R Collections Specialist to own collections performance across all accounts receivable and directly impact cash flow and DSO.

This role goes beyond transactional collections work and requires independent judgment, decision-making authority, and ownership of account outcomes. The individual will evaluate account risk, determine appropriate collection strategies, execute actions, and partner cross-functionally to resolve issues and improve payment performance.

Key Responsibilities

Collections Ownership, Execution & Performance

• Own collections performance across all accounts receivable, including aging, DSO, and cash collection outcomes
• Evaluate account status, payment behavior, and risk to determine appropriate collection strategies
• Execute collection activities (calls, emails, follow-ups) to drive timely resolution of outstanding balances
• Proactively manage delinquent accounts, identify risks, and drive resolution
• Research and resolve invoice, billing, payment, and account discrepancies
• Maintain detailed records of collection activity, customer communication, and payment commitments
• Reconcile customer accounts and ensure accuracy of account balances

Decision-Making & Escalation Authority

• Approve payment plans within defined thresholds based on account evaluation
• Determine and execute escalation actions in accordance with company policies, including account suspension and placement with third-party collection agencies
• Recommend write-offs based on account analysis, following established approval processes
• Escalate complex or high-risk situations as needed while maintaining ownership of resolution

Cross-Functional Partnership

• Partner with Billing, AP, Sales, Customer Success, and Accounting teams to resolve payment issues, disputes, and customer concerns
• Provide insights on customer payment behavior and account health to internal stakeholders
• Support alignment between customer onboarding, billing accuracy, and payment outcomes

Analysis & Continuous Improvement

• Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes
• Identify opportunities to improve billing accuracy, collections workflows, and customer experience
• Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash flow predictability

Reporting & Close Support

• Prepare and analyze reports on aging, collections performance, bad debt risk, and account status
• Provide inputs into cash flow forecasting based on collections trends
• Support month-end closing activities related to accounts receivable

Qualifications

Required

• Associate’s or bachelor’s degree in accounting, Finance, or Business preferred
• 5+ years of experience in accounts receivable, collections, or billing (B2B preferred)
• Demonstrated ability to manage collections performance and influence outcomes across accounts receivable
• Experience exercising independent judgment in account management and escalation decisions
• Strong understanding of accounts receivable processes and aging schedules
• Excellent communication, negotiation, analysis and problem-solving skills
• Proficiency in Excel and experience working with large datasets
• Experience with NetSuite and Salesforce
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience in SaaS or subscription-based billing environments
• Familiarity with customer portals, payment applications, and dispute management
• Ability to work independently and build cross-functional partnerships

#LI-REMOTE

The Asset Reliability Technician reports to the ART, Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications.

• Physical ability to work in confined industrial environments; wear Personal Protective
  Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear.
• Ability to travel up to 70% of the time. Both Local and Regionally. 
• Requires overnight and air travel.
• Occasional weekends and off hours required.
• Develops a cohesive knowledge of company products and overall ability to adapt them in varying customer environments.
• Ensures that all installed Vero product solutions are properly reviewed with assistance of the field coordination team.
• Provide on-site technical support for the industrial and manufacturing customer base to ensure complete customer satisfaction.
• Effectively troubleshoot and repair product installation when communication issues are
• Communicate and maintain installation and field service records.
• Manage and maintain service tools and inventory to ensure accountability of assigned company assets.
• Interact with customers in a friendly and professional manner and consistently represents the company image and brand in a positive and professional manner.
• Communicates and interacts well with all customer personnel to gain their confidence and cooperation.
• Support product development team in evaluation and testing of existing and new product development.
• Maintain expense account and submit accurate records weekly.
• Work autonomously with minimal supervision.
• Requires professional communication skills and conduct.
• Demonstrate the desire and knowledge to understand and solve for customer needs.
• Provide customers with professional and courteous service, accurate information,
  continuous communication, and the ability to address their expectations in an appropriate manner.
• Ability to multi-task, prioritize and manage time effectively.
• Exceptional organizational skills; be results-oriented with a bias for action.
• Strong collaborator who can build trust and contribute to the success of the team.
• Ability to synthesize the vision of the CEO and senior leadership team and translate it into to day-to-day tactical support of the organization.
• Must embrace a culture of accountability.
• Always behave ethically, act fairly, and take responsibility for accomplishing work goals.
• Strong written and verbal communication skills necessary to effectively convey ideas.
  
  

Qualifications

• 1+ years of experience in the field service industry desired
• Experience with hand tools, air tools and large specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment
• General knowledge of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with vibration analysis and environmental test including vibration and shock is preferred but not required.
• Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required.
• OSHA 10, prefer OSHA 30 certification - can be educated upon hiring.
• Legally authorized to work in the USA, without sponsorship.

What's the Opportunity:

The Mid-Market Account Executive will present, promote, and sell products and services to new and existing customers. You will use your ability to diagnose customer pain points and then recommend solutions that addresses those issues.

• Supply management with knowledge-based reports on customer needs, objections, interests, competitive activities, and potential for new products and services, as well as activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Gain an in-depth understanding of AssetWatch services, solutions, position in the industry, and value proposition to potential clients.
• Organize and group sales visits to centralized locations to best maximize limited company resources (time and money).
• Attend trade shows, conferences, and meetings as needed by the sales team.
• Provide historical records by maintaining records on area and customer sales, esp. within the company supplied CRM.
• Gain on-site visits and sales opportunities using brief online sales demonstrations.
• Contribute to team effort and goals by accomplishing related results as needed, even when effort may not directly impact individual targets.
• Deliver customized, targeted sales strategies and solutions based on the unique attributes of each potential client.
• Research potential leads from business directories, web searches, or digital resources.

 Qualifications:

• You can build strong relationships through trust and honesty.
• Efficient and unmonitored time management for various activities, including calls, meetings, follow-ups, presentations, etc.
• Ability to not only relay the facts of AssetWatch’s solutions, but equate various stories, antidotes, theoretical, and real case studies to the potential client’s needs.
• Ability to efficiently transition the closed sales to the AssetWatch post-sale teams without prolonged actions or activity.
• Strong critical thinking ability to solve problems that may not even be clearly apparent to the customer themselves.
• Ability to diagnose pains and get to the bottom of issues and challenges that may not be easily clear.
• Demonstrate the resiliency to bounce back from frequent lost sales and telemarketing challenges with a positive attitude when reaching the next potential customer.
• Ability to portray the vision of the product and company, many times without the tools needed to easily show these components.
• Propensity to not avoid challenges or issues, as well as a strong grasp of conflict management and resolution.
• Ability to actively listen, ask strong and relatable questions, and ‘read between the lines’ to determine what the client’s true pains and objectives are.
• Possess a high level of drive and self-motivation
• Ability to work independently or as an active member of a team.
• Strong familiarity with an activity-based CRM or sales enablement tool, such as Salesforce.com or other similar platforms.
• 5+ years of hunter-level B2B sales experience.
• 2+ years of successful selling within the industrial or manufacturing environments is highly preferred.

#LI-REMOTE

What’s the Opportunity 

AssetWatch is seeking a highly strategic and execution-oriented Partnerships Manager to drive ecosystem-led growth and revenue acceleration. This role sits at the center of our go-to-market strategy, partnering closely with sales, marketing, product, and customer success to activate high-impact partnerships that generate pipeline, accelerate deal cycles, and expand customer value. 

You will own the development and execution of joint partner strategies, ensuring alignment across internal and external stakeholders while delivering measurable business outcomes. 

 This role is located in the United States. 

Ecosystem Activation & Revenue Growth 

• Enable go-to-market teams (Sales, Business Development, Marketing, RevOps, and Customer Success) to successfully execute partner-driven revenue motions 

• Operate as a fully embedded partner to sales, participating in pipeline reviews, account planning, and quarterly business reviews 

• Develop and execute joint business plans with strategic partners, including defined revenue targets, KPIs, and shared success metrics 

• Drive cross-functional initiatives that increase pipeline generation, accelerate deal progression, and improve customer adoption through partner engagement 

Partner Programs & Operational Excellence 

• Partner with leadership to build scalable frameworks for partner engagement, including governance models, playbooks, and operating rhythms 

• Lead joint marketing initiatives such as co-branded campaigns, field events, and demand generation programs with partners 

• Ensure alignment across product, customer success, and operations to deliver a seamless partner and customer experience 

• Standardize processes that improve consistency, predictability, and scalability of partner-led motions 

Performance Management & Strategic Insights 

• Track and analyze partnership performance across pipeline contribution, revenue impact, partner engagement, and execution effectiveness 

• Identify risks, remove obstacles, and continuously optimize partner strategies to maximize outcomes 

• Translate insights from partners and the field into actionable recommendations for product, GTM strategy, and customer experience improvements 

Executive Engagement & Market Representation 

• Serve as a key representative of the company within partner ecosystems, including executive briefings, industry events, and strategic planning sessions 

• Build and maintain senior-level relationships with partner stakeholders to influence joint priorities and long-term growth 

• Advocate for the company’s vision and value proposition within strategic alliances and broader market conversations 

Qualifications 

• 8–12+ years of experience in partnerships, strategic alliances, channel, or ecosystem development within enterprise technology 

• Proven success driving revenue through partner-led and co-sell motions 

• Experience working within cloud ecosystems (e.g., AWS, Microsoft, Google Cloud), including co-selling, marketplace motions, and partner alignment 

• Background in SaaS, industrial technology, manufacturing, IoT, or AI-driven solutions 

• Demonstrated ability to build and scale strategic partnerships that deliver measurable, multi-quarter revenue impact 

• Strong executive presence with experience influencing senior stakeholders internally and externally 

• Deep cross-functional leadership skills, with the ability to align sales, marketing, product, and operations 

• Program-building mindset with experience developing repeatable frameworks and scalable processes 

• Analytical and data-driven approach to decision-making 
• Ownership mentality with a bias toward action, accountability, and results 

#LI-REMOTE

As the Product Manager – R&D Initiatives, you will lead exploratory product initiatives that shape AssetWatch’s next generation of offerings. This role blends product strategy, structured experimentation, and cross-functional execution to evaluate new technologies, capabilities, and adjacent opportunities before they enter the core roadmap.

You will primarily partner with the R&D team to design and execute experiments across hardware, software, data science, analytics, and platform capabilities. However, this role extends well beyond R&D. Many initiatives will require pilot deployments with customers, collaboration with Sales and Customer Success, coordination with Operations and Supply Chain, and alignment with Executive leadership.

Your mission is to turn ambiguity into clarity,  transforming early-stage ideas into validated opportunities with clear technical, commercial, and operational implications.

Essential Position Functions

• End-to-End R&D Initiative Leadership: Own exploratory initiatives from hypothesis formation through pilot execution and final go/no-go recommendation.
• Experiment Design & Execution: Define clear success criteria, measurable KPIs, and structured validation plans to assess technical feasibility, customer value, and scalability.
• Cross-Functional Orchestration: Work across R&D, Engineering, Data Science, Hardware, Operations, Sales, Customer Success, and Executive stakeholders to align priorities and drive execution.
• Customer Pilot Management: Partner with Sales and Customer Success to identify pilot customers, scope deployments, gather feedback, and translate field learnings into product insights.
• Commercial & Operational Assessment: Evaluate how new initiatives impact pricing models, service delivery, supply chain, reliability workflows, and internal systems.
• Ambiguity Navigation: Bring structure to loosely defined opportunities, clarify tradeoffs, identify risks, and drive informed decision-making with incomplete information.
• Strategic Communication: Synthesize technical findings and business implications into clear recommendations for leadership.
• Scalability Planning: Ensure validated initiatives can transition smoothly from experimental phase into productization and broader deployment.
• Portfolio Contribution: Help shape AssetWatch’s R&D operating model and contribute to prioritization discussions around innovation investments.

Qualifications

• Bachelor’s degree in Engineering or related technical field required.
  • 4-6 years of experience in product management, technical program management, R&D leadership, or similar cross-functional roles.
  • Experience leading initiatives that span hardware and software.
   • Experience running pilot programs or customer-facing validation studies.
   • Strong project management and organizational skills.
   • Ability to operate effectively in ambiguous, evolving environments.
   • Strong analytical skills with experience interpreting experimental or performance data.
   • Excellent written and verbal communication skills.
   • Ability to influence cross-functional stakeholders without direct authority.
   • Self-starter mindset with high ownership and accountability.

Preferred Qualifications

• Experience in industrial IoT, condition monitoring, predictive maintenance, or reliability engineering.
  • Experience bringing early-stage concepts to market.
  • Familiarity with hardware validation and deployment processes.
   • Experience working with Sales and Customer Success teams on pilot or beta programs.
   • Startup or high-growth company experience.
   • MBA or advanced technical degree.

#LI-REMOTE

The Product Marketing Manager will drive content strategy, campaign messaging, competitive intelligence, and sales enablement initiatives that accelerate pipeline growth and customer expansion.

This role sits at the intersection of Product, Sales, Customer Success, and Marketing, ensuring our messaging is clear, differentiated, and consistently executed across all channels. You will turn product capabilities into compelling stories that resonate with industrial manufacturing audiences and drive measurable impact.

What You’ll Do

Campaigns & Product Launches

• Support software product launches with positioning, enablement materials, and customer-facing assets
• Collaborate with Senior PMM and Demand Generation to support integrated product campaigns
• Develop messaging briefs and thematic pillars for multi-channel campaigns

Sales & Customer Enablement

• Equip Sales and CSM teams with messaging tools, battlecards, pitch materials, and training
• Build and maintain a structured, accessible content library for revenue teams
• Identify enablement gaps and continuously improve materials
• Support lifecycle messaging from acquisition through expansion

Competitive Intelligence

• Own ongoing monitoring of the competitive landscape, including messaging, positioning, and market shifts
• Develop internal competitive briefs and battlecards to strengthen differentiation
• Partner with Sales to ensure frontline teams are confident in competitive conversations

Content & Messaging Strategy

• Develop and own the overarching content strategy aligned to company priorities and go-to-market initiatives
• Create campaign messaging frameworks that clearly articulate differentiated value
• Translate technical product capabilities into compelling, customer-centric messaging
• Ensure consistent messaging across website, campaigns, sales materials, and customer communications
• Partner with the Director of Product Marketing on persona definitions and communication

Product Awards & Market Recognition

• Identify relevant industry awards and recognitions
• Partner with cross-functional teams to draft award submissions

Who You Are

• 4–7 years of experience in product marketing, content strategy, or related B2B marketing role
• Experience in industrial manufacturing, SaaS, IoT, or predictive maintenance strongly preferred
• Proven ability to translate technical concepts into compelling messaging
• Experience supporting sales enablement in a B2B or enterprise sales environment
• Strong cross-functional collaborator who can align stakeholders
• Excellent writing and storytelling skills across formats (web, decks, briefs, campaigns)
• Highly organized with the ability to manage multiple initiatives simultaneously
• Self-starter who thrives in a fast-paced, high-growth environment

#LI-REMOTE

What’s the Opportunity 

AssetWatch is seeking a highly analytical, systems-oriented Sales Operations Manager to join our growing Revenue Operations team. In this role, you will partner closely with the Director of Revenue Operations to drive operational excellence across the sales organization. 

You will play a key role in executing GTM initiatives, managing our sales technology stack, improving data integrity, and operationalizing sales processes that enable scalable growth. This role will help translate RevOps strategy into day-to-day operational execution across the revenue engine. 

AssetWatch is highly focused on leveraging automation and AI-driven workflows to improve efficiency across the GTM organization. This role will help identify opportunities to leverage modern sales technologies and AI-enabled workflows to reduce manual work, improve data quality, and enhance sales productivity. 

You will collaborate cross-functionally with Sales, Marketing, Customer Success, Enablement, Finance, and RevOps systems resources to ensure our revenue operations infrastructure runs efficiently. 

What You'll Do:  

Sales Operations Execution 

• Partner with the Director of Revenue Operations to operationalize key GTM initiatives across the sales organization. 

• Drive the execution of operational programs that improve sales productivity, pipeline management, and deal execution. 
• Serve as a trusted operational partner to Sales leadership by ensuring processes, tools, and reporting support consistent execution. 

Sales Reporting & Forecasting Support 

• Support pipeline visibility and forecasting processes by maintaining reports and dashboards in Salesforce. 

• Prepare insights and summaries that support weekly pipeline reviews, forecast discussions, and leadership reporting. 

• Partner with RevOps analytics resources to ensure reporting accuracy and visibility into key sales metrics. 

Territory & GTM Planning Support 

• Assist in territory planning and account coverage initiatives by building data models and analyzing territory performance. 

• Monitor pipeline coverage, quota attainment, and territory performance trends to help identify optimization opportunities. 

• Support operational execution of territory realignments and GTM strategy initiatives. 

Sales Tech Stack, Automation, & AI Enablement 

• Help administer and optimize key GTM tools including Salesforce, Gong, ZoomInfo, Outreach, Clay, Chili Piper, and other sales technologies. 

• Identify opportunities to leverage automation and AI-enabled workflows to reduce manual work and improve operational efficiency across the sales organization. 

• Partner with RevOps systems and GTM engineering resources to implement AI-assisted workflows across lead routing, enrichment, sales engagement, and pipeline management. 

• Stay current on emerging AI capabilities across the sales tech stack and recommend improvements that help the sales organization operate more efficiently. 

Data Quality & CRM Governance 

• Help maintain strong CRM hygiene and operational discipline across the sales organization. 

• Monitor pipeline updates, stage progression, and adherence to CRM best practices to support accurate reporting and forecasting. 

• Assist in establishing operational standards and usage expectations for CRM and sales systems. 

This role is located in the United States. 

Qualifications 

• Systems & Technology Minded – You are comfortable managing a modern GTM tech stack and enjoy optimizing systems and workflows. 

• Data Integrity Focused – You care deeply about CRM hygiene, reliable data, and operational discipline. 

• Automation & AI Curious – You actively explore ways to leverage automation and AI-powered tools to improve workflows and reduce manual work. 

• Execution-Oriented – You enjoy turning strategy into operational processes and driving initiatives to completion. 

• Highly Organized – You can manage multiple projects simultaneously while keeping stakeholders aligned. 

• Collaborative & Communicative – You work effectively across teams and communicate clearly with both technical and non-technical stakeholders. 

• Process Focused – You believe strong operational processes create leverage for sales teams. 

• 4–7 years of experience in Sales Operations, Revenue Operations, or a similar role within B2B SaaS. 

• Strong Salesforce reporting and CRM operational experience. 

• Experience supporting sales forecasting, pipeline management, or territory planning. 

• Experience managing cross-functional operational initiatives and projects. 

• Advanced Excel or Google Sheets skills. 

• Familiarity with modern GTM tools such as Gong, Outreach, ZoomInfo, or similar platforms. 

• Strong communication skills and ability to collaborate across multiple teams. 
• Detail-oriented with a strong commitment to operational excellence and data accuracy. 
• Experience working with modern GTM automation and AI tools such as Clay, Zapier, Gong AI, Outreach AI, or similar platforms is a strong plus. 

#LI-REMOTE

What’s the Opportunity:

AssetWatch is actively seeking a dedicated and experienced Senior Business Development Manager to oversee the day-to-day operations of our business development team within the sales department. The essence of this role is to ensure that our team not only meets but exceeds AssetWatch's growth and market expansion objectives through effective leadership, strategy, and especially through intensive coaching.

• Serve as the primary coach for a team of quota-carrying Business Development Representatives (BDRs). Your key responsibility will be to provide comprehensive coaching on all facets of the sales process, from calls, emails, to crafting effective talk tracks. The expectation is for you to be deeply involved in developing the skills of your team, guiding them to achieve and exceed their individual and collective monthly, quarterly, and yearly targets.
• Develop and implement best practice operating strategies for the business development team, encompassing hiring, onboarding, training, and management of BDRs.
• Conduct weekly one-on-one meetings with team members to closely monitor their progress, provide constructive feedback, and discuss avenues for professional development.
• Embrace the role of a player-coach by leading from the front, actively engaging in prospecting key accounts as part of the sales team's strategic initiatives.
• Partner with Marketing to craft and evaluate Account-Based Marketing (ABM) campaigns. Ensuring that sales and marketing efforts are synchronized, focusing on targeted outreach that aligns with our strategic objectives.
• Educate and guide BDRs on AssetWatch's corporate messaging and strategy, ensuring that all outreach is consistent with our company's goals and effectively communicates our value proposition to prospects.
• Oversee the efficient routing of sales leads and the effective use of sales tools by the BDR team.
• Foster a culture of hard work, inclusivity, and collaboration, empowering team members to perform at their best.
• Refine processes to achieve lead generation goals, diligently monitor team metrics, and ensure achievement of key performance indicators (KPIs).
• Proactively oversee the expansion of the sales pipeline, forecasting potential challenges and devising strategies to overcome them.

Qualifications:

• A bachelor’s degree in business administration or a related field.
• 5+ years of experience in sales or business development within a B2B context, preferably in SaaS and/or industrial sales.
• 4+ years of experience in a leadership role, with a strong emphasis on team coaching and development.
• Proficiency in tracking, forecasting sales pipeline, and revenue growth.
• Exceptional time management and organizational skills.
• Ability to work effectively in a fast-paced, challenging, and collaborative environment.
• A strong drive to succeed and a passion for sales excellence and best practices.
• Positive and energetic phone skills, excellent listening skills, and strong writing skills.
• Experience with marketing and sales automation software.

#LI-Remote

We’re looking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips teams to drive resolution, prove value, and enable long-term customer outcomes at AssetWatch. 

This role sits at the intersection of Customer Success, Product, Operations, and Revenue. You will design and operationalize enablement strategies that empower Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to deliver measurable impact across the full customer lifecycle. As AssetWatch expands its customer ecosystem, AI-driven insights, and enterprise capabilities, this role ensures our teams are aligned, confident, and equipped to translate innovation into customer value. Your work will directly influence retention, expansion, time-to-value, and customer trust. 

This is a builder role for someone who thrives in cross-functional environments and believes enablement is not just training, but operational leverage. 

What’s the Opportunity 

• Own and evolve Customer Success onboarding and everboarding programs, leveraging existing CS training materials and structured paths to reduce ramp time and accelerate performance.
• Develop and maintain scalable Customer Success playbooks that standardize best practices across onboarding, renewal, expansion, churn mitigation, and enterprise engagements.
• Drive enablement across our core CS technology stack including Salesforce, Vitally, Gong, and QuickSight to ensure adoption, data accuracy, and actionable customer insights.
• Translate product roadmap initiatives such as self-service integrations, enterprise APIs, Marketplace expansion, and resolution-focused features into clear enablement plans that prepare CS teams ahead of launches.
• Equip teams to clearly articulate AssetWatch’s differentiated value, including AI + human expertise, predictive maintenance outcomes, and ROI storytelling.
• Partner cross-functionally with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and automated resolution workflows.
• Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth.
• Create structured feedback loops between frontline teams and leadership to continuously refine messaging, workflows, and training priorities.
• Support Customer Success in navigating new offerings ensuring clear positioning, risk communication, and alignment with operational guardrails.
• Continuously assess skills gaps across CSMs, CMEs, and support roles, and implement targeted programs to elevate strategic conversations, technical fluency, and enterprise-level engagement. 

Qualifications 

• 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization.
• Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards.
• Experience developing and scaling playbooks, onboarding programs, and operational documentation that drive consistency and reduce friction.
• Deep understanding of the AssetWatch value narrative including predictive maintenance, AI-driven insights, and human expertise combined.
• Ability to translate product innovation and roadmap updates into practical enablement programs aligned with customer-facing impact.
• Strong cross-functional collaboration skills, with experience partnering across Product, Engineering, Sales, and Operations to influence outcomes.
• Data-driven mindset with experience defining KPIs and measuring enablement impact against retention, expansion, and customer health metrics.
• Exceptional communication and facilitation skills, comfortable leading virtual and live training, building multimedia content, and presenting to executive stakeholders.
• Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments preferred.

#LI-REMOTE

We are hiring a Senior Applied AI Engineer to design and build reusable AI systems that accelerate innovation across the organization. This is a senior individual contributor role focused on rapidly prototyping LLM and agent-based workflows, architecting clean and reusable patterns, and partnering closely with our specialty data science team and Head of AI. 

You will translate strategy and ideas into structured, modular systems that can be handed off to production engineering teams or integrated via well-defined APIs.  

We expect end-to-end ownership, pragmatic tradeoffs, and a bias for action. 

Key Responsibilities 

AI Prototyping & Workflow Development 

• Design and build end-to-end LLM-powered workflows, including RAG pipelines, tool-calling systems, and agent architectures 

• Rapidly prototype internal AI assistants and automation tools across business functions 

• Integrate data science models into agent-based workflows 

• Translate ambiguous ideas into practical, working systems 

Reusable Architecture & Enablement 

• Develop shared connectors to major LLM providers and internal data sources 

• Create reusable agent templates and AI development patterns 

• Design modular systems with clean API boundaries for production handoff 

• Implement lightweight evaluation, logging, and tracing patterns appropriate for internal deployment 

Cross-Functional Collaboration 

• Partner deeply with specialty data science teams to operationalize models 

• Work closely with the Head of AI to shape technical direction and AI strategy 

• Communicate architectural decisions and tradeoffs clearly to technical and non-technical stakeholders 

Qualifications 

Education 

• BS in Computer Science, Engineering, Mathematics, or related field required; MS/PhD preferred but not required if experience demonstrates equivalent capability. 

Technical & professional experience  

• 6+ years of professional software or machine learning engineering experience building backend or distributed systems 

• Strong proficiency in Python, including experience building modular, testable, and well-structured codebases.  

• Proficiency in SQL expected, including intermediate querying and basic ETL jobs 

• Hands-on experience developing LLM-powered applications, including RAG pipelines, prompt orchestration, structured outputs, and tool-calling workflows 

• Experience working with vector databases and designing retrieval strategies 

• Experience designing and exposing RESTful or event-driven APIs for internal or external consumption 

• Familiarity with agent frameworks or orchestration libraries (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) 

• Experience integrating ML or statistical model outputs into production-oriented systems 

• Understanding of evaluation concepts for LLM systems (prompt versioning, offline evals, feedback loops, or guardrails) 

• Comfortable operating in ambiguity and driving initiatives end-to-end with minimal oversight 

Preferred  

• Worked in rapid prototyping and deployment ecosystems 

• Experience building internal AI tooling, SDKs, or developer enablement frameworks 

• Familiarity with cloud environments (AWS preferred), containerization (Docker), and basic deployment patterns 

• Experience working with streaming or ETL pipelines for ingesting structured and unstructured data 

• Exposure to observability practices (logging, tracing, metrics) in application systems 

• Experience handing off prototypes to production engineering teams in a clean, scalable manner 

#LI-REMOTE

What’s the Opportunity 

AssetWatch is hiring a Deal Desk Manager to be the connective tissue between our Sales, Customer Success, Finance, and Legal teams — enabling our revenue process to run fast without breaking things. This is a high-ownership, high-visibility role where you will build and run the deal desk function from the ground up, creating the structure, policies, and workflows that help AssetWatch scale its commercial engine. 

You will own the quote-to-cash process, guide complex deal structures, and serve as the go-to expert for anything that sits at the intersection of a customer commitment and a company policy. 

We expect end-to-end ownership, pragmatic judgment, and a bias for getting deals done the right way. 

Deal Structuring & Execution 

• Serve as the primary advisor to Sales and Customer Success on deal structure, pricing, discounting, and contract terms — especially for complex, non-standard, or enterprise opportunities. 

• Review and approve deals against internal pricing policies and booking guidelines, ensuring compliance without sacrificing deal velocity 

• Partner with Sales and Customer Success through the full deal cycle, from initial scoping through close, to shape smart, scalable commercial terms 

• Act as the escalation point for deal exceptions, offering clear guidance on alternatives and tradeoffs 

Process & Systems 

• Build and own AssetWatch's deal desk workflows, approval frameworks, SLA standards, and discount authorization matrices 

• Drive continuous improvement of the quote-to-cash process in Salesforce and CPQ tools, reducing friction and improving data quality 

• Develop and maintain a deal desk playbook, contract templates, and booking guidelines tailored to AssetWatch's hardware + SaaS subscription model 

• Ensure deal data is clean, complete, and structured to support downstream billing, revenue recognition, and forecasting 

• Cross-Functional Partnership 

• Partner closely with Finance on revenue recognition, order accuracy, and period-close processes 

• Develop a set of booking guidelines and policies that balance speed and agility with the need for audit-ready, repeatable revenue measurement 

• Collaborate with Legal on contract redlines, MSAs, and non-standard commercial terms 

• Work with RevOps to improve tooling, reporting, and deal desk KPIs (cycle time, discount trends, exception rates) 

• Provide Sales leadership with regular visibility into deal health and commercial patterns 

This role is located in the United States. 

Qualifications 

• 4–7 years of experience in Deal Desk, Sales Operations, Revenue Operations, or Contract Management — ideally in a B2B SaaS, IoT, or subscription-based business 

• Demonstrated ability to build or significantly improve deal desk processes in a high-growth environment 

• Strong understanding of subscription pricing models, revenue recognition principles (ASC 606), and commercial contract structures 

• Proficiency in Salesforce CRM; experience with CPQ tools (Salesforce CPQ, DealHub, or similar) strongly preferred 

• Strong analytical skills with the ability to model deal scenarios and communicate financial tradeoffs clearly 

• Experience creating, improving, and documenting business processes 

• Exceptional cross-functional communication skills — able to translate deal complexity into plain language for reps, finance, and executives alike 

• Comfortable operating in ambiguity, building from scratch, and managing competing priorities at end of month and quarter 
• Bachelor's degree in Business, Finance, or a related field required 

Preferred Qualifications 

• Experience in industrial tech, IoT, hardware-plus-software, or subscription + services business models 

• Familiarity with CLM tools (e.g., Ironclad, DocuSign, Conga) 

• Experience supporting a fast-growing Series B or Series C company 

• Exposure to channel or partner deal structures 
  

#LI-REMOTE

POSITION PURPOSE

The Director of Financial Planning & Analysis will provide overall leadership and management of financial planning, reporting directly to the CFO. This individual will play a critical role in shaping the company’s strategic, financial, and operational plans while serving as a trusted partner to executive performing FP&A team to support the company’s continued global growth and operational scale.

ESSENTIAL POSITION FUNCTIONS

Strategic Finance Leadership & Team Development

• Build, lead, and scale a best-in-class FP&A organization capable of supporting a $100M+ ARR, rapidly growing, geographically diverse, hardware-enabled SaaS business; recruit, develop, and retain top-tier finance talent.
• Operate as a hands-on, roll-up-your-sleeves leader while elevating the team’s analytical rigor, business acumen, and executive communication capabilities.
• Establish a culture of accountability, continuous improvement, and operational excellence within the FP&A function.
• Oversee financial business intelligence (BI) capabilities and drive consistent communication of key financial metrics and objectives across the company.

Financial Planning, Modeling & Performance Management

• Lead the annual financial and operating plan, long-range strategic planning, quarterly reforecasts, and monthly performance reviews to support rapid growth at scale.
• Own and continuously evolve the company’s integrated financial and operating model, incorporating SaaS and hardware revenue streams, cost structures, and unit economics.
• Drive KPI development and performance management frameworks that align financial targets with operational execution and shareholder value creation.
• Provide proactive financial insights and key metrics that drive decision-making, improve operational efficiency and profitability, and enhance operational scalability.

Strategic Business Partnership

• Serve as a trusted advisor to the CEO, CFO and executive leadership team, providing forward-looking insights that influence strategic decisions, capital allocation, pricing, investments, and resource prioritization.
• Partner across the company to align financial plans with go-to-market expansion, operations, global growth initiatives, and systems scaling.
• Support international and multi-entity expansion initiatives, including scenario modeling, investment analysis, and organizational capacity planning.

Operational & Systems Scale

• Strengthen financial systems, reporting infrastructure, data governance, and analytics to enable scalable, real-time visibility into business performance.
• Improve forecast accuracy, automate reporting processes, and implement best-in-class planning, BI, and AI-enabled tools appropriate for a multi-entity, increasingly global organization.
• Ensure financial processes and analytics evolve in step with growth, complexity, and geographic expansion.

Executive & Board Engagement

• Deliver clear, concise, and insightful executive and Board-level reporting packages that translate financial performance into strategic narratives and actionable recommendations.
• Prepare leadership for investor and Board discussions through scenario analysis, risk assessments, and performance analysis.

REQUIRED SKILLS 

• Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA strongly preferred.
• 12+ years of progressive experience in FP&A or strategic finance, including significant leadership responsibility.
• Proven experience building, scaling, and developing FP&A teams in addition to managing them.
• Experience leading FP&A within a rapidly growing, multi-entity organization.
• Demonstrated success operating in an international, multi-entity environment.
• Deep expertise in SaaS business models, financial modeling, and strategic and operational planning.
• Strong executive presence with the ability to influence executive and cross-functional leaders and align stakeholders around financial strategy.
• Advanced Excel and financial modeling capabilities; experience with Salesforce, NetSuite (or equivalents), and modern BI and AI tools required.

#LI-REMOTE

What’s the Opportunity 

AssetWatch is seeking a high-performing Enterprise Account Executive to drive growth within a defined portfolio of strategic enterprise accounts. This role is responsible for acquiring new logos and expanding existing relationships by delivering AssetWatch’s predictive maintenance solutions to asset-intensive industrial customers. 

The ideal candidate thrives in complex, multi-stakeholder sales environments and is skilled at engaging both plant-level operators and executive leadership. This role requires a strong understanding of industrial operations, reliability, and value-based selling. 

This role is located in the United States. 

Account Ownership & Growth 

• Own and develop a defined set of named enterprise accounts within target industries (e.g., food & beverage, packaging, metals, chemicals) 

• Build and execute strategic account plans to drive new logo acquisition and multi-site expansion 

• Identify and prioritize high-value opportunities across plants, regions, and business units 

Revenue Generation 

• Consistently meet or exceed quarterly and annual revenue targets 

• Build and manage a high-quality pipeline with strong conversion rates 

• Drive deals from initial discovery through pilot, proof of value, and enterprise rollout 

Customer Engagement 

• Engage plant-level stakeholders including maintenance managers, reliability engineers, and plant managers 

• Build relationships with executive buyers (VP Operations, VP Manufacturing, Reliability Leaders) 

• Lead consultative discovery focused on operational challenges, downtime, and ROI 

Solution Selling 

• Position AssetWatch’s full platform including vibration, temperature, oil, and emerging solutions 

• Articulate clear business value tied to reduced downtime, improved reliability, and cost savings 

• Develop and present compelling ROI-driven business cases 

Deal Execution 

• Navigate complex sales cycles involving multiple stakeholders and approval processes 

• Lead pilot programs and ensure successful transition to paid deployments 

• Negotiate commercial terms and close enterprise agreements 

Cross-Functional Collaboration 

• Partner with Customer Success to drive adoption and expansion 

• Provide market feedback to Product and Marketing teams 

• Collaborate with leadership on territory strategy and forecasting 

Forecasting & Discipline 

• Maintain accurate pipeline and forecast visibility 

• Adhere to defined sales processes and stage exit criteria 

• Participate in regular deal reviews and account planning sessions 

Qualifications 

• 7+ years of experience in B2B sales in a complex or technical environment 

• 5+ years of experience selling directly to plant-level personas (e.g., maintenance, reliability, operations) 

• Proven track record of consistently exceeding quota in enterprise or strategic account sales 

• Experience managing multi-stakeholder, long-cycle sales processes 

• Strong business acumen with the ability to quantify and communicate ROI 

• Experience selling into industrial, manufacturing, or asset-intensive environments preferred 

• Excellent communication, presentation, and negotiation skills 

Preferred Qualifications 

• Experience selling predictive maintenance, IIoT, SaaS, or industrial technology solutions 

• Familiarity with reliability programs, maintenance workflows, and plant operations 

• Experience with land-and-expand sales models 

• Ability to navigate both plant-level and corporate decision-making structures 

#LI-REMOTE