POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

Key Responsibilities

• Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction.
• Resolve customer issues. Find containments fast, then drive structural solution and implementation.
• Responsible for IQ performance and improvement of released products.
• Collect and Analyze and report system performance data and define improvement plants.
• Lead a team of peers for problem solving and root cause analysis.
• Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects)
• Drive ASM SOP’s and protocol, able to guide co-workers on One COMM (FSM/Fiori), PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB
• Maintain and enhances procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.
• Work responsibly with all ASM resources and departments in a multifunctional and high paced atmosphere independent of supervision on highly complex problems
• Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure.
• Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums.
• Have a safety-first mentality

Travel

• Be willing to travel domestically and internationally as required, typically 30-50%Travel

Education

• Master’s or bachelor’s Degree in engineering discipline
• 5-10 years of related experience
• Native Chinese and fluent English in speaking and writing

Requirements Knowledge

• 5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC 5 years’ experience with ASM specific toolsets is preferred.
• Bachelor's degree in a technical field (I.e. Mechanical, Electrical, or Chemical Engineering)
• Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process)
• Utilize logical troubleshooting methodologies to diagnose problems
• Strong knowledge of Semiconductor disciplines, such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, and statistical process control.
• People management skills, ability to motivate and resolve conflict effectively
• Strong computer skills, working knowledge of MS Office, OneComm, SharePoint, Sap Competency

Customer Focused

• Build customer confidence in ASM products and services through direct contact and professional mannerisms in all situations
• Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers
• Strong positive attitude even in a challenging environment
• Be a system expert for support of field problems, travel to customer site domestically and internationally

Results Drive

• Ability to handle multiple tasks simultaneously
• Ability to work both as an independent contributor and in various team environments
• Accurate, timely reporting
• Own and drive escalated equipment events to resolution following ASMs escalation protocols
• Driven personality with discipline of ownership of responsibilities and independence

Communications

• Excellent communication and interpersonal skills; speak and write in a clear, concise manner
• Organize and drive meetings through strong organizational skills and leadership qualities
• Ability to establish relationships in a matrix organization, across regions and time zones, and engage the right people for support as needed
• Strong presentation skills
• Accurately convey issues to peers, management, or customers and able to influence others to achieve results
• Strong ability to develop action plans for technical issues with customers and field personnel and present to the customer

Delegating

• Is able to delegate accountability of activities to peers and subordinates.

Directing

Evaluates and provides constructive feedback to co-workers about their results, responsibilities and performance