Your mission as a Research Consultant

We are looking for a Research Consultant (m/f/d) with a passion for reporting, insights generation, and storytelling to join our ResearchTeam in the UK. In this role, you will advise and coach clients throughout the entire market research process - from selecting the right methodology and writing questionnaires to charting, interpreting, and presenting results across a variety of projects.

You will act as a true sparring partner, exciting clients about customer centricity, agile market research, and innovative methods. You will play a critical role in effectively communicating insights, with a strong focus on engaging storytelling. Additionally, you will create, interpret, and present both high-level and in-depth reports in collaboration with cross-functional teams, ensuring alignment with client expectations and needs.

What you’ll be doing

• Act as a sparring partner for clients in the creation, adaptation, and analysis of market research projects
• Design studies (e.g., methodology, target group, sample size)
• Create bespoke questionnaires across various methods and use cases (e.g., U&A, tracking, concept testing, creative testing, MaxDiff, Conjoint)
• Set up questionnaires and fieldwork on the Appinio platform
• Interpret results and provide actionable recommendations; create in-depth reports when needed (including charting, design, and insights)
• Present insights with a strong focus on storytelling, actionability, and clear recommendations
• Collaborate closely with the Sales team on the project scoping for new customers
• Manage projects and contribute to the strategic development of the Research Team and Appinio products
• Integrate AI across all research steps, collaborating with the Product team to enhance AI capabilities

You will thrive in this role if

• You have more than 3 years of experience in market research and consulting B2B clients, with strong knowledge of quantitative methods and statistics
• You have experience designing studies, writing questionnaires, and working across various advanced research methods and use cases
• You have experience creating reports (in PowerPoint or G-Slides) based on market research data and are skilled in generating actionable insights, presenting them through clear storytelling to client-side stakeholders across different departments and seniority levels
• You bring a strategic and commercially minded approach, translating insights into business impact for clients
• You have full proficiency in English
• You enjoy working hands-on with tools and platforms, including survey programming and process optimization, combining strategic thinking with practical execution
• You are proactive, curious, and driven to go the extra mile to deliver high-quality outcomes, while balancing excellence and efficiency
• You have excellent communication skills, a pragmatic mindset, and a strong affinity for data
• You have a cooperative and caring attitude

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you’re located in London, you can get access to our Co-working spaces.

Additional role details

• This is a fully remote position open to candidates based in The UK
• This role will report directly to our Team Lead Research UK

Our interview process

1. Screening Call with our Talent Partner
2. Hiring manager interview with our Team Lead Research UK
3. Case Study Interview with our Team Lead Research UK and with our Research Director
4. Reference Calls
5. Executive Interview with C-Level
6. Offer
    

Your mission as a Working Student Workplace Management

We’re looking for a proactive and enthusiastic Working Student Workplace Management (m/f/d) to help shape an exceptional office experience across our locations and grow your expertise in People Operations. This hybrid role offers the opportunity to support our team’s day-to-day workplace needs while dedicating part of your time to learning and contributing to broader People Operations tasks, such as handling employee queries and assisting with remote work.

This role offers the perfect blend of workplace management and hands-on experience in people-focused operations, making a real impact on our team’s daily experience and growth.

This is a part-time role (15h - 20h/week) that requires being physically present in our WeWork office space in Hamburg.

What you’ll be doing

• Oversee the daily operations of our Hamburg office, ensuring a comfortable, well-maintained, and efficient workspace for all team members
• Provide logistical and operational support for team members working in any of our global hubs (through WeWork) by assigning and managing accesses globally
• Support and co-drive People Operations by addressing employee queries and remote work requests to ensure a smooth and reliable employee experience
• Support administratively other teams (e.g. Finance, Legal) by handling company paperwork, including processing signatures, drafting letters, and managing essential documents to support our teams
• Ensure all offices meet local health and safety standards, implementing necessary updates and training as required
• Support the coordination of onsite team events, meetings, and visits by arranging space, catering, and materials as needed

You will thrive in this role if

• You are currently enrolled as a student in Business Administration, Hospitality/Facilities Management, Human Resources Management or similar. 
• You have strong attention to detail and the ability to juggle multiple tasks
• You are highly fluent both in German and in English, with excellent communication skills, both written and verbal
• You’re highly organised, pragmatic, and empathetic, with a proactive mindset and a passion for creating meaningful employee experiences
• You take ownership and are not afraid to roll up your sleeves, always eager to help out a team member and proactively keep stakeholders informed
• You are based in Hamburg and willing to be in the office approximately 80% of your working hours
• You like handling paperwork :)
• First experience in office management/coordination, or People Operations is a plus!

What’s in it for you?

• All the hardware you need and your own MacBook
• You'll get a Deutschland ticket to get you to and from the office space
• Subsidised Urban Sports Club membership

Additional role details

• This role will report directly to our Team Lead Talent Acquisition & People Operations

Our interview process

• Screening Call with two People Team members
• Interview with the Hiring Manager (and Team Lead)
• Team Interview in person
• Offer

Your mission as a Workplace Manager (Part-time)

We’re looking for a proactive and enthusiastic Workplace Manager (m/f/d) to help shape an exceptional office experience across our locations and grow your expertise in People Operations. This hybrid role offers the opportunity to support our team’s day-to-day workplace needs while dedicating part of your time to learning and contributing to broader People Operations tasks, such as handling employee queries and assisting with remote work.

This role offers the perfect blend of workplace management and hands-on experience in people-focused operations, making a real impact on our team’s daily experience and growth.

This is a part-time role (20h - 25h/week) that requires being physically present in our WeWork office space in Hamburg.

What you’ll be doing

• Oversee the daily operations of our Hamburg office, ensuring a comfortable, well-maintained, and efficient workspace for all team members
• Provide logistical and operational support for team members working in any of our global hubs (through WeWork) by assigning and managing accesses globally
• Support and co-drive People Operations by addressing employee queries and remote work requests to ensure a smooth and reliable employee experience
• Support administratively other teams (e.g. Finance, Legal) by handling company paperwork, including processing signatures, drafting letters, and managing essential documents to support our teams
• Ensure all offices meet local health and safety standards, implementing necessary updates and training as required
• Support the coordination of onsite team events, meetings, and visits by arranging space, catering, and materials as needed

You will thrive in this role if

• You have a degree in Business Administration, Hospitality/Facilities Management, Human Resources Management or similar - or bring some experience in workplace management, office coordination and/or People
• You have strong attention to detail and the ability to juggle multiple tasks
• You are highly fluent both in German and in English, with excellent communication skills, both written and verbal
• You’re highly organised, pragmatic, and empathetic, with a proactive mindset and a passion for creating meaningful employee experiences
• You take ownership and are not afraid to roll up your sleeves, always eager to help out a team member and proactively keep stakeholders informed
• You are based in Hamburg and willing to be in the office approximately 80% of your working hours
• You like handling paperwork :)
• Ideally, you have had exposure to working in/with a remote/hybrid organisation
• Ideally, you have previously worked in a People Operations Team

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• All the hardware you need and your own MacBook
• You'll get a Deutschland ticket to get you to and from the office space
• Subsidised Urban Sports Club membership

Additional role details

• This role will report directly to our Team Lead Talent Acquisition & People Operations

Our interview process

• Screening Call with a Senior People Operations Partner
• Interview with the Hiring Manager (and Team Lead)
• Reference Calls
• Executive Interview with C-Level
• Offer

Your mission as a Global Payroll Operations Partner

We are looking for a tech-savvy, and proactive Global Payroll Operations Partner (m/f/d) to join our People Team and ensure our global workforce is supported by a world-class payroll engine.

As our Global Payroll Operations Partner, you'll turn the end-to-end (preparatory) payroll process across our international entities - adhering to local regulations and deadlines - into a seamless, "prime" experience for every Appinio team member. You'll build smarter, more scalable processes and systems to support continued successful growth.

A few words about the team

Our People Team operates with a product mindset. We value transparency, collaboration, and true partnership with our stakeholders. Rather than ticking off task lists, we focus on understanding customer needs, driving adoption, and delivering meaningful outcomes.
We are trusted partners to the business, advocates for our employees, and pragmatic, business-savvy solution builders - always aiming to improve how people experience Appinio.

What you’ll be doing

• Global payroll ownership: Drive the preparatory payroll process for all international entities (Germany, Austria, France, Spain, Portugal, UK, and Netherlands), ensuring accuracy and on-time delivery
• External partner management: Serve as the lead point of contact for external payroll providers, our EOR (Remote), and our PEO in the US, overseeing all payroll-related compliance and resolving statutory queries with precision
• Employee support & service: Act as the primary contact for payroll-related tickets, resolving employee inquiries with empathy, speed, and a high level of expertise
• Systems optimization & automation: Proactively identify inefficiencies to automate payroll workflows, reducing manual steps and enhancing the scalability of our global operations
• Sales & performance incentives: Partner closely with RevOps to ensure the accurate and timely calculation of commission structures and bonus payments
• Collaboration with Finance: Support the Finance team with staff cost reporting, audits, and data-driven workforce planning
• Grant & subsidy support: Partner with Finance and Legal to support applications for international grants and subsidies (e.g., R&D tax credits or local employment grants) by providing accurate personnel data, salary documentation, and compliance reporting

You will thrive in this role if

• You are a payroll expert: You bring 3+ years of experience managing (preparatory) payroll for Germany
• You bring experience with managing (preparatory) payroll in France, and/or Spain, with a deep understanding of statutory requirements (experience with AT, UK, NL, US or PT is a plus)
• You have proven experience managing external payroll providers to ensure compliance; experience with EOR and PEO providers is a plus
• You are a process optimizer: You have a "product mindset" and a track record of identifying manual inefficiencies and implementing automated workflows between HRIS and Payroll systems
• You are data-driven: You possess a strong analytical mindset and are proficient in Excel/Google Sheets for complex data handling
• You are an empathetic communicator: You have the ability to explain complex tax and payroll issues to employees with patience, clarity, and a service-oriented mindset
• You live ownership: You thrive in fast-paced, scaling environments and take full responsibility for ensuring payroll remains transparent, compliant, and audit-ready
• You are professionally fluent in both English and German (written and verbal)

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This role will report directly to our Team Lead Talent Acquisition & People Operations

Our interview process

• Screening Call with a Talent Acquisition Partner
• Interview with our Team Lead Talent Acquisition & People Operations
• Case Study Interview with Senior members of the People Team
• Reference Calls
• Executive Interview with C-Level
• Offer

The Chief Revenue Officer (CRO) at Appinio will own the entire go-to-market (GTM) function, leading global Sales, Customer Success and Revenue Operations to drive the growth of our AI-driven, product-first market research platform. This is one of the most critical executive roles in the company, directly responsible for driving revenue, scaling international markets, and ensuring that our GTM functions operate as a cohesive, high-performance engine.

This is a rare opportunity to own and shape the full commercial growth engine of a rapidly scaling, AI-driven research SaaS company. The CRO will directly influence product monetization, international expansion, and Appinio’s next growth phase as a true business co-architect, and will be fully accountable for revenue performance, pipeline health, monetization, and customer expansion across all regions.

What you’ll be doing 

• Growth & Revenue Leadership: Develop and execute a scalable, data-driven growth strategy aligned with profitability, CAC efficiency, and payback discipline; Own end-to-end revenue responsibility including ARR, Net Revenue Retention (NRR), pipeline coverage, and new logo acquisition.
• GTM Excellence: Build and scale a globally integrated GTM engine across Sales and Customer Success.Define and continuously optimize the GTM operating model, sales motions, and funnel architecture.
• Sales Strategy & Execution: Design and lead a high-performance sales organization across SMB, Mid-Market, and Enterprise. Drive forecasting accuracy, pipeline quality, and predictable revenue delivery.
• Customer Success, Expansion & Monetization: Drive customer success strategies that maximize lifetime value, reduce churn, and systematically expand revenue within existing accounts. 
• Pricing, Packaging & Commercial Strategy: Own pricing strategy, packaging, monetization logic, and discount governance.
• International Expansion: Lead international revenue growth with a strong focus on the US and UK, while strengthening DACH and Southern Europe.
• AI-Driven Revenue Enablement: Leverage automation and AI to transform lead generation, sales enablement, onboarding, and customer expansion.

You will thrive in this role if

• Proven senior GTM leadership experience, ideally in B2B SaaS with responsibility for €20m–€100m revenue.
• Demonstrated success in scaling from founder-led sales to process-driven, predictable revenue organizations.
• Strong commercial background across Sales, Customer Success, and Revenue Operations.
• Deep understanding of modern pipeline economics, forecasting, RevOps, and unit economics.
• Experience in enterprise sales and complex B2B buying environments.
• Strong Product-Led Growth (PLG) understanding with monetization focus.
• Track record of international scaling, ideally also in the US
• Strategic thinker with hands-on execution strength.
• High resilience, transformation mindset, and comfort in fast-moving growth environments.

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location.
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Your mission as a Senior Accountant

We are looking for an ambitious and tech-savvy Senior Accountant (m/f/d) to join our team. In this critical role, you will be a key driver of our financial integrity and the technical architect of our accounting function. 

Your focus will be on ensuring the highest quality in our financial data while actively building a scalable, automated accounting ecosystem. Working closely with our Team Lead Accounting, you will leverage technology and deep accounting expertise to evolve a cutting-edge global finance function. 

You will play a central role in ensuring a fast and clean month-end and year-end close and act as a high-level technical expert for our accounting processes. You thrive in a fast-paced environment where your technical expertise has a direct impact on our global scalability.

A few words about the team

Our Accounting team is the financial heartbeat of Appinio. We are a small, highly collaborative group that values pragmatism, tech-automation, and "clean" data. We believe that modern accounting should be invisible - powered by smart tools like Light, DATEV, and Lucanet - allowing us to focus on high-level advisory and global expansion.

What you'll be doing

• Maintain and optimize the financial ledgers of the Appinio Group, ensuring they are 100% accurate, compliant, and documented to the highest standards
• Work hand-in-hand with the Team Lead Accounting to ensure a fast and clean month-end and year-end close (HGB) for our German entity and support the subsidiaries
• Prepare all necessary documentation and schedules for the annual audits, ensuring a smooth and efficient process by acting as a professional internal expert for the auditors
• Actively drive the implementation and optimization of our tool-stack (specifically Light, DATEV, and Lucanet) to build a truly digital and scalable accounting function
• Act as a technical gatekeeper by reviewing accounting topics, ensuring data robustness, and finding ways to minimize manual work
• Serve as a technical sparring partner for the Team Lead Accounting on accounting, tax, and compliance issues
• Support the technical consolidation and international alignment of our subsidiaries (Spain, UK, US, Colombia)

You will thrive in this role if

• You have 5+ years of work experience in a Big 4 environment or a high-stakes accounting role in a fast-paced company
• You have an in-depth understanding of German tax and accounting standards (HGB). Knowledge of IFRS or an advanced degree/qualification in accounting is a significant plus
• You constantly challenge the status quo. You don't just want to "do" accounting; you want to build systems that automate it. Experience with modern ERP/Accounting tools is essential
• You have a "clean-audit" mindset and a proven track record of delivering high-quality financial work under tight deadlines
• You are comfortable with DATEV, Lucanet, and Google Sheets, and you enjoy translating financial data into clear structures
• You have a helpful, pragmatic approach to problem-solving and enjoy working in a growth-oriented environment
• You have German skills at C2 level (essential for German HGB/Tax) as well as fluency in English

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces
  

Additional role details

• This is a fully remote position open to candidates (ideally) based in Germany, the UK, Portugal, the Netherlands, and Spain
• This role will report directly to our Team Lead Accounting

Our interview process

• Screening Call with a Talent Acquisition Partner
• Interview with Team Lead Accounting & Case Study Presentation
• Reference Calls
• Executive Interview with our CFO
• Offer

Your mission as an Accountant

We are looking for an ambitious and tech-savvy Accountant (m/f/d) to join our team. In this critical role, you will be a key driver of our financial integrity and the technical architect of our accounting function. 

Your focus will be on ensuring the highest quality in our financial data while actively building a scalable, automated accounting ecosystem. Working closely with our Team Lead Accounting, you will leverage technology and deep accounting expertise to evolve a cutting-edge global finance function. 

You will play a central role in ensuring a fast and clean month-end and year-end close and act as a high-level technical expert for our accounting processes. You thrive in a fast-paced environment where your technical expertise has a direct impact on our global scalability.

A few words about the team

Our Accounting team is the financial heartbeat of Appinio. We are a small, highly collaborative group that values pragmatism, tech-automation, and "clean" data. We believe that modern accounting should be invisible - powered by smart tools like Light, DATEV, and Lucanet - allowing us to focus on high-level advisory and global expansion.

What you'll be doing

• Maintain and optimize the financial ledgers of the Appinio Group, ensuring they are 100% accurate, compliant, and documented to the highest standards
• Work hand-in-hand with the Team Lead Accounting to ensure a fast and clean month-end and year-end close (HGB) for our German entity and support the subsidiaries
• Prepare all necessary documentation and schedules for the annual audits, ensuring a smooth and efficient process by acting as a professional internal expert for the auditors
• Actively drive the implementation and optimization of our tool-stack (specifically Light, DATEV, and Lucanet) to build a truly digital and scalable accounting function
• Act as a technical gatekeeper by reviewing accounting topics, ensuring data robustness, and finding ways to minimize manual work
• Serve as a technical sparring partner for the Team Lead Accounting on accounting, tax, and compliance issues
• Support the technical consolidation and international alignment of our subsidiaries (Spain, UK, US, Colombia)

You will thrive in this role if

• You have 3+ years of work experience as an Accountant, ideally in a fast-paced company
• You have an in-depth understanding of German tax and accounting standards (HGB). Knowledge of IFRS or an advanced degree/qualification in accounting is a significant plus
• You constantly challenge the status quo. You don't just want to "do" accounting; you want to build systems that automate it. Experience with modern ERP/Accounting tools is essential
• You have a "clean-audit" mindset and a proven track record of delivering high-quality financial work under tight deadlines
• You are comfortable with DATEV, Lucanet, and Google Sheets, and you enjoy translating financial data into clear structures
• You have a helpful, pragmatic approach to problem-solving and enjoy working in a growth-oriented environment
• You have German skills at C2 level (essential for German HGB/Tax) as well as fluency in English

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces
  

Additional role details

• This is a fully remote position open to candidates (ideally) based in Germany, the UK, Portugal, the Netherlands, and Spain
• This role will report directly to our Team Lead Accounting

Our interview process

• Screening Call with a Talent Acquisition Partner
• Interview with Team Lead Accounting & Case Study Presentation
• Reference Calls
• Executive Interview with our CFO
• Offer

Your mission as a Senior Revenue Operations Manager 

What you’ll be doing

• You will map, design, and improve scalable workflows across the entire revenue funnel (Marketing, Sales, and CS) to eliminate friction
• Lead complex initiatives from initial "ambiguous problem" to final implementation, managing competing priorities with a focus on high-impact results
• Establish automated data quality measures and "health-check" reporting to ensure our CRM remains a trusted, single source of truth
• Evaluate and optimise our ecosystem (HubSpot, Fathom, etc.) to ensure every tool provides clear ROI and supports the user's workflow
• Build and maintain internal documentation to ensure the business stays lean and organised as we scale
• Contribute to the RevOps roadmap from strategy to reality, diagnosing bottlenecks, managing end-to-end projects, and ensuring high-impact execution
• Serve as the primary point of contact for RevOps support, using incoming requests to identify recurring patterns and implementing permanent "root cause" fixes rather than just temporary patches

You will thrive in this role if

• You have a degree in Business Administration, Economics, Industrial Engineering, or a similar field
• You have 5+ years of experience in Revenue Operations or related areas (GTM Operations Manager, Revenue Architect)
• You are an Architect: You love building in HubSpot—designing custom objects and data relationships that actually make sense for the business
• You see the Big Picture: You understand how Marketing, Sales, and CS fit together and enjoy building the "glue" that connects them
• You are a Builder: You’re happiest when you’re hands-on with tools and automation, creating processes that can scale as we grow
• You love Data: You don’t just report numbers; you analyse pipelines and forecasts to tell leadership what’s actually happening
• You hate Friction: You’re always looking for bottlenecks to fix and processes to simplify
• You are a Planner: You’re comfortable with high-level strategy like quota setting and capacity planning to keep our growth on track
• You lead Change: You know that "building it" is only half the job—you enjoy training teams and making sure new tools actually get used
• You have Discernment: You know when to move fast and when to push back on a request to keep our systems clean and healthy
• You’re fluent in English

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This role will report directly to our Team Lead Business Intelligence

Our interview process

1. Screening Call with a Talent Acquisition Partner
2. Hiring Manager Interview 
3. Case Study Interview 
4. Stakeholder Interview 
5. Reference Checks 
6. Executive Interview 
7. Offer

Your mission as an Account Manager 

Here at Appinio we are looking for a highly driven and passionate Account Manager (m/f/d) to join our team. You will act as a trusted advisor to our customers regarding the importance and potential of market research, innovation, and consumer centricity.

In this role, you will be responsible for building and managing relationships with companies and consultancies within a specific industry sector. You will showcase the potential of Appinio's capabilities and develop a mutually beneficial commercial framework with stakeholders.

What you’ll be doing

• Take commercial ownership of a diverse portfolio of small and medium sized accounts, ensuring consistent growth and retention
• Proactively build a high-quality outbound pipeline, identifying and approaching new prospects within your target market
• Drive renewals, reactivations, and upsells across your account base, leveraging automation, data, and scaled communication tactics
• Analyse account performance, pipeline health, and funnel metrics to guide your strategy and improve conversion
• Collaborate closely with Marketing, Customer Success, and Research Team to deliver a best-in-class customer experience
• Maintain organised, data-backed account management processes — ensuring visibility, prioritisation, and accountability in all activities

You will thrive in this role if

• You have 3+ years of experience in B2B sales, ideally within the Market Research industry, and understand how to translate insights into value
• You’re a hungry, proactive hunter who enjoys taking ownership of your pipeline and driving results
• You have a consultative, empathetic mindset, skilled at understanding client needs and building meaningful relationships
• You’re organised, analytical, and data-driven, using structure and insights to guide decisions and improve performance
• You’re naturally curious, coachable, and eager to learn, always looking to grow your commercial skills
• You thrive in a collaborative, international environment, contributing to shared goals and an open feedback culture
• You are fluent in both German and English (written and spoken)
• You are based in Germany, ideally Hamburg

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location.
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This role will report directly to our Account Management Team Lead

Our interview process

• Screening Call 
• Hiring Manager Interview 
• Case Interview 
• Reference Check 
• Executive Interview 
• Offer 

What you’ll be doing

• Sparring partner for a variety of clients in the creation, adaptation, management, and analysis of various market research projects
• Conception of study designs (e.g., method, target group, sample size)
• Conception of bespoke questionnaires across a multitude of use cases (e.g., U&A, tracking, concept testing, creative testing, MaxDiff, Conjoint)
• Interpretation of market research results to give clients hands-on recommendations for action; sometimes creation of reports on our platform or in PPT
• Close cooperation with the Research Operations team in the set-up of questionnaires and fieldwork on the Appinio platform
• Close cooperation with the sales team in the implementation of initial projects for new customers
• Project management of the research projects you are in charge of
• Strategic development of our Research Consulting team and the Appinio products

You will thrive in this role if

• You hold a degree in psychology, business administration, market research, statistics, or similar data-related fields
• You have 4+ years of experience in quantitative market research (end-to-end)
• You have 4+ years of experience in supporting and consulting B2B customers - ideally, in SaaS, management consulting, or advertising/communication
• You have experience with market research, questionnaires, and/or studies
• You have excellent communication skills, a hands-on mentality, pragmatism, and proactivity, as well as an affinity for numbers and data
• You have a cooperative and caring attitude
• You are a fluent English-speaker

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• You will have access to a Subsidised ClassPass membership
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This is a fully remote position open to candidates (ideally) based in the UK
• This role will report directly to our Team Lead Research Consulting UK

Our interview process

• Screening Call with a Talent Acquisition Partner
• Interview with our TL RC UK
• Case Study Interview with our TL RC UK and with our Research Director
• Reference Calls
• Executive Interview with our VP Research and with our COO
• Offer

Your mission as a (Senior) Research Consultant

What you’ll be doing

• Sparring partner for a variety of clients in the creation, adaptation, analysis, interpretation, and presentation of various market-research projects
• Creation of study designs (e.g., method, target group, sample size)
• Conception of bespoke questionnaires across a multitude of use cases (e.g., U&A, tracking, concept testing, creative testing, MaxDiff, Conjoint)
• Analysis and interpretation of market-research results to give clients hands-on recommendations for actions; if needed by creating in-depth reports yourself (including charting, design, and writing of insights)
• Presentation of insights to clients, with a strong focus on storytelling, actionability, and clear recommendations
• Close cooperation with the Research Operations team in the set-up of questionnaires and fieldwork on the Appinio platform
• Close cooperation with the sales team in the implementation of initial projects for new customers
• Project management and strategic development of our research processes and the Appinio products

You will thrive in this role if

• You hold a degree in psychology, marketing, market research, statistics, or similar data-related fields
• You have a profound knowledge of quantitative market research and/or research methods & statistics
• You have several years of experience in supporting and consulting enterprise and / or FMCG customers - ideally, in SaaS, management consulting, or advertising/communication
• You have experience with market research, writing questionnaires, conceptualising studies, and a variety of market-research methods and use cases
• You have experience creating reports based on market-research data, with strong skills in PowerPoint and / or Google Slides
• You have experience generating actionable insights from data, with an aptitude for storytelling to make results easy to understand for clients
• You have experience presenting market-research results to client-side stakeholders, ideally across multiple departments and job levels
• You speak a proficient level of English and Spanish (written and spoken)
• You have excellent communication skills, a hands-on mentality, pragmatism, and proactivity, as well as an affinity for numbers and data
• You have a cooperative and caring attitude

What’s in it for you?

• Flexibility Policy: Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Your own MacBook as well as additional hardware to help you get set up
• Temporary Work from Abroad: If you're based in the Americas, you can work outside the country for up to 4 weeks a year

Additional role details

• This is a fully remote position open to candidates based in LATAM
• This role will report directly to our Team Lead Research Americas

Our interview process

• Screening Call with a Talent Acquisition Partner
• Interview with TL Research Americas
• Case Study Interview with our TL Research Americas and with our Research Director
• Reference Calls
• Executive Interview with our VP Research and with our COO
• Offer

Your mission as a Senior Customer Success Manager

As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and drives the strategic client relationships. As we continue to grow, we are seeking a talented Senior Customer Success Manager (m/f/d) to join our team and lead the success of our most strategic accounts.

As a Senior Customer Success Manager, you will own and elevate a portfolio of clients and act as a strategic, trusted advisor, helping them to effectively use customer insights to achieve their business goals and drive significant ROI. You will support clients to fully understand and utilize our product, and drive their growth by providing strategic consultancy. As the long-term satisfaction of our customers is pivotal for our success, in this role it is also crucial to proactively gather feedback and collaborate cross-functionally to continuously improve our product and services and shape our go-to-market strategy.

What you’ll be doing

• Serve as the primary point of contact and a highly strategic advisor for a number of strategic customers, building and maintaining strong executive-level relationships through ongoing support and regular check-ins (e.g. QBRs)
• Understand customer’s complex business challenges and help them resolve those by means of systematic market and consumer research/ provide strategic guidance on how to leverage consumer insights to meet those challenges and drive organisational change
• Prepare and conduct high-impact client workshops and trainings virtually and on-site to educate customers on modern market research and empower them to leverage the potential of insights
• Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio and mitigating potential churn risks
• Identify significant growth opportunities and work with the Sales organisation to raise awareness for the value of customer insights across the client’s organisation
• Continuously gather customer feedback and be the authoritative voice of the customer internally in cross-functional collaboration with other departments (Product, Research, Marketing, and Sales)
• Coach and actively guide our more junior Customer Success Managers and contribute to team development and best practices

You will thrive in this role if

• You have a degree in psychology, business administration, market research or similar fields (or equivalent professional experience)
• You have a minimum of 3-5 years of proven, successful experience in supporting and consulting B2B customers - ideally in SaaS, marketing research agencies, management consulting or advertising/communication with a focus on large or strategic accounts
• You have experience in dynamic, interactive environments and ideally a track record of thriving in a fast-paced scale-up
• You have a commercial mindset
• Ideally you have a background in Market Research or deep experience with data/insights-driven solutions
• You are driven and want to be a key part of taking Appinio to new heights and revolutionizing an entire industry (basically, you consider your job to have a purpose beyond paying the bills)
• You have native German skills and are fluent in English
• You bring along a hands-on mentality, pragmatism and proactivity and can independently navigate complex client situations
• You consider yourself an active listener, who communicates purposefully and confidently and can present complex data with clarity and executive presence
• You are a team player, want to become part of an awesome team and want to have a lot of fun at work!

What’s in it for you?

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This is a fully remote position open to candidates based in Germany, the UK, Portugal, the Netherlands, and Spain