As a Senior Security Analyst on the Information Security Trust team, you will support the implementation of a continuously evolving governance, risk, and compliance program (GRC) supporting our enterprise and products. In this role, you will help establish a strong program for security by setting security policy and standards in alignment with applicable industry frameworks, ensure that groups across the company are aware of and adhere to security requirements, assess risk posture of systems and environments, work with teams throughout the organization to ensure control requirements are implemented in accordance with security policies and standards, oversee control assessments from external assessors, and continuous monitor programs to ensure controls are healthy and any gaps are addressed.

This role is based Tokyo Japan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. 

This role will require you to be fluent in both English and Japanese and familiarity in working with companies based in Japan.

To be successful in this role, you need: 

• To be ambitious, detail oriented, and to work to impact, not completion
• Excellent problem solving skills and the ability to dissent constructively and find resolution while showing respect towards others
• Ability to make sound, situationally aware decisions
• Ability to communicate effectively verbal and written communication skills, and ability to effectively provide security subject matter expertise across all levels of Appian information security concepts and requirements to personnel of varying technical backgrounds and positions 
• Ability to track work accurately and handle multiple work streams simultaneously, while meeting aggressive deadlines and delivering impactful products
• Ability to execute on established roadmaps
• Ability to work as a team to accomplish shared goals
• A passion for security and technology
• Strong understanding and knowledge of security frameworks (e.g. ISMAP, IRAP, ISO 27001, etc.)
• Strong understanding and knowledge of relevant technologies such as: cloud-based SaaS / PaaS software delivery models and underlying IaaS (e.g. AWS, Azure, GCP), modern cloud native technologies (e.g. Kubernetes, Docker, serverless), operating systems (e.g. Windows, UNIX, Linux), cryptography
• Ability to evaluate environments, architectures, plans against compliance requirements to identify gaps, and to work collaboratively with teams responsible for implementing controls to provide guidance and oversight on how best to meet compliance requirements
• Ability to work independently

Basic qualifications:

• Fluency in both English and Japanese
• B.S./B.A. or greater in related field of study and / or relevant certifications (e.g. CISSP, CISA, CISM)
• 5+ years of experience in security compliance / governance, risk management, information assurance, or other related field

Appian is seeking a hands-on Technical Delivery Manager to take post-sales ownership across multiple strategic accounts and support our continued growth. This is a senior role within our Customer Success organisation, responsible for delivering enterprise-grade solutions powered by Appian’s cutting-edge platform.

Your focus will be spread across multiple customers and you’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.

The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian’s values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

This roles requires someone who is fluent in both Japanese and English.

To be successful in this role, you will:

- Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations.

- Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.

- Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support.

- Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources.

Description

The best salespeople achieve the most when they are selling outstanding products, solutions, and services backed by an extraordinary company. That’s what you get when you sell for Appian. We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers’ biggest challenges? You can make that kind of difference here. Join our team, where you can not only grow your career, but share the success of an industry pioneer.

The Enterprise Account Executive role is responsible for navigating a geographic territory focused on Financial Services. Whilst Appian has numerous clients in Singapore and globally in these areas, this role is primarily a greenfield opportunity to expand our presence within Financial Services. Key to the role are top of funnel marketing activity & prospecting whilst effectively managing a complex sales cycle (approximately 6 - 9 months) to a successful close.

To be successful in this role, you need:

• Experience navigating complex sales cycles from start to finish, success in leveraging internal resources within the larger sales organization, the ability to work cross functionally with the Customer Success (Professional Services) team and externally across customer and partner ecosystems.

• Strong presentation skills for delivering in-person and virtual presentations to senior LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value.

• Strong existing relationships within the industry, including with key partners.

• The ability to align customer goals and KPIs to the Appian value proposition, helping our customers to accelerate their objectives.

• To be a trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals.

• To actively seek to understand industry trends to help position against competitors.

• The ability to operate with urgency, diligence and determination within a collaborative and supportive environment.

• The willingness to be fully accountable for your territory and to be the leader of your pod; crafting, refining and executing on your territory and account strategies.

• To have a strategic and focused mindset, with the ability to clearly communicate and lead this vision internally and externally.

Basic qualifications: 

• 10 -15+ years of direct selling experience and a minimum of 5 years Financial Services experience as an Enterprise Account Executive, selling complex technologies at the enterprise level to customers in the Financial Services industry

• History of consistent quota achievement

• Examples of landing new customer logos

• Strong industry network within customer and partner base

• Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory

About Appian

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly.

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard. We value and encourage cross-departmental collaboration, and actively seek opportunities to better ourselves and others. Creating impact to us means that when we deliver results, we’re focused on lasting positive change.  

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle  to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• 4+ years of experience with hands-on software development or technical consulting
• Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement 
• Bilingual in Japanese and English

As a Career manager, you will make a meaningful impact on our Professional Services team, guiding Consultants’ careers while strengthening operational excellence within Customer Success. Career Managers partners closely with Regional Leaders to develop their consulting teams and collaborates with engagement managers to enhance the end-to-end consultant experience, including onboarding, professional development, performance management, and other key people processes.

This role is based at our ​APJ headquarters in Sydney. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you will:

• Oversee and continuously improve systems and processes that support talent development, evaluation, feedback, and retention.
• Partner with top consultants to develop consulting career development frameworks.
• Contribute and enhance performance management processes, including feedback cycles, performance reviews, and promotion calibrations, in collaboration with Project Engagement Managers and Technical Advisors.
• Work closely with Customer Success global leaders to align talent development and retention initiatives with regional business objectives.
• Ensure career aspirations and business needs are aligned in support of consultants’ professional growth, skill development, and career progression.
• Serve as a trusted resource to consultants, fostering ongoing conversations around career growth and performance.
• Guide consultants through their learning and development journey, advising on training, skill-building, and engagement opportunities to advance their careers.
• Connect consultants with the most appropriate advisors to support their career ambitions.
• Drive strong engagement through frequent consultant interaction and alignment with key internal stakeholders.
• Support internal operational processes (e.g., feedback tracking, timesheets, compliance) to ensure efficiency without disrupting client-facing responsibilities.
• You’re a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment.

Basic qualifications:

• You have a bachelor’s degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field.
• 5-7 years of experience in Human Resources, Talent Management, or Career Counseling within a consulting or professional services environment.
• You have proven experience in managing a pool of resources in a consulting and professional services organization.
• Ability to strategically align workforce capability development with short- and long-term business objectives.
• Proven ability to develop talent in a way that directly supports business performance and growth.

Preferred experience: 

• Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes.
• You’re adept at navigating challenging situations and driving conversations toward resolution.
• Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
• Passion for continuous improvement.
• Possess humility and continual drive for learning.
• Collaborative and support others; you do not view the world as a zero-sum game.

#LI-EC1  

The goal of our Platform Engineering team is to make it easy for our service teams to build and run production systems. As an experienced engineer in Platform Engineering, you will be helping re-architect our platform to run on public, private, and hybrid clouds and to allow for frequent, predictable and high impact changes. You will ensure that our world-class infrastructure is always available, responsive, and capable of meeting the diverse needs of our customers.

As part of the team, you will be responsible for leading a small team whilst still being super technical and hands on, building the cloud infrastructure that powers the Appian platform. This isn’t your average software developer role. On the Platform Engineering team, you’ll learn about a wide range of technologies and tackle new challenges as you add features and functionality to the Appian cloud infrastructure.

Right now this role is focused on building features that enable network connectivity between our platform and external networks. This will likely change and evolve over time, so this will give you an idea of the type of work you will be doing when you start.

To be successful in this role, you need:

• The ability to leverage knowledge of data structures, algorithms, and design patterns to write software in a cloud infrastructure environment, using tools such as: Python, Go, Java, Terraform, Pulumi, CI/CD pipelines, RDBMS, No-SQL DBs, etc.
• Solid knowledge of AWS services like: EKS, EC2, Lambda, DynamoDB, VPC networking, and S3 (or equivalent cloud provider experience)
• Familiarity with networking and security best practices in the cloud
• Experience providing technical leadership to drive pragmatic solutions and dive into impactful design decisions
• Experience coaching junior and senior engineers while championing best practices across your team
• Fluency in reviewing architecture / designs from team members, identify problems, and make suggestions for better practices
• Experience with conducting code reviews looking out for the elegant approach, performance, maintainability, and security
• Ability to identify dependencies between multiple teams. Ability to communicate blockers and escalate as needed
• Experience operating business-critical production services
• Experience automating the creation and configuration of cloud resources and services on-demand
• Interest in automating every aspect of our development lifecycle and help us in our mission to achieve continuous delivery
• Share advanced/expert knowledge with others in the department, both on and off team; maintain a reputation as a key resource in those areas
• Lead technological changes to keep the platform modern

Some of the tools and resources we will equip you with include:

• Dedicated learning time to become an expert in technologies like Kubernetes, AWS, Docker, and Linux networking
• Opportunities for growth and leadership
• Engineering Indie Time (dedicated time to build whatever you want) and annual hackathons - we value activities that inspire others and get creativity flowing!

Basic Qualifications:

• 10-15+ years experience designing, building and architecting software in an enterprise software or SaaS/PaaS environment
• Some leadership experience (managing and mentoring a small team of Junior Developers)
• Advanced knowledge of at least one programming language and comfortable working with Object-Oriented programming concepts
• Outstanding hands on development experience in Terraform, Java, Go, Python
• Experience driving projects to impact
• Experience working in a Linux environment
• Excellent spoken and written communication
• Bachelors in Computer Science or Engineering, or equivalent experience

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform.  From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners. 

Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As an Associate Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “how things work”, and you’ll be a resident expert on the inner workings of the Appian platform.

To be successful in this role, you need
- To provide exceptional customer interaction (verbal/written) to our biggest customers
- Excellent problem solving and a talent for identifying creative solutions
- A desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
- Interest in data analytics
- Flexibility to provide after business hours support (rotation every 10-15 weeks)

Some of the tools and resources we will equip you with include
- We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our Affinity groups are a great place to start connecting with peers from all across the globe
- Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education

Basic Qualifications

• Bachelor's degree in any Engineering discipline, Information Technology, Computer Science, or similar degree program
• History of academic success (Distinction average required, i.e. WAM 75+)
• Provide after business hours support for proper handoff with our other regions as needed
• Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)
• Bilingual in Japanese and English

Nice-to-Have Experience

• Programming / scripting (e.g. Java, Perl, Ruby, C#, PHP)
• RDBMS platforms (e.g. MySql, Oracle, SQL Server)
• Systems administration (e.g. Linux, Windows)

This role is based at Level 42/25 Martin Pl, Sydney NSW 2000, Australia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.