We are seeking a Principal Technical Consultant to join our Customer Success Public Sector team. In this role, you will be engaging with our public sector customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You’ll brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Passion for mentoring/developing others and experience leading teams through post-sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred

Basic qualifications:

• US Citizenship - candidates being considered for a Public Sector roles must be a U.S. citizen
• 7+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

At Appian, we support our federal customer’s mission by delivering low-code solutions using our cloud-based platform technology.  Appian’s Customer Success organization works closely with our federal customers, advising and supporting them on how to architect and deliver Appian based-solutions.  To support this goal, Appian Customer Success, is looking for an Solution Architect to help us to grow our federal business and work closely with customers to design integrated solutions and make compelling offers. 

As a Solution Architect, you will be a key technical leader within Appian’s Customer Success team as well as a trusted technical advisor to Appian’s clients. In this role, you will define leading, integrated solutions that use Appian’s platform technology to support our customers unique mission areas.  You will maintain an awareness of market forces and trends, lead the design and development of innovations and offerings that address customers demands and continue to position as a leader.  You will consult and advise our customers on their programs and projects, driving quality and innovation.  The ideal candidate will combine excellent technical, product and business skills to make our customers and partners successful.  And have experience working with BPM and/or business systems.

This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. 

To be successful in this role, you will:

• Advise customers on the technical design, architecture and implementation of Appian solutions on a customer’s private cloud or on-premise hosting solution, and/or integrating Appian government cloud offerings with the customer’s infrastructure

• Support the sales cycle through the creation of high-value, differentiated solutions, based on Appian’s technology, that integrates and defines program and project management disciplines with a compelling technical solution and delivery roadmap

• Present and vet integrated solutions and complex technical concepts and designs to our customers and other audiences

• Support customers on the configuration, testing, deployment and operations of Appian applications, following agile delivery methodologies and Appian best practices

• Work with clients on all aspects of their program to drive technical success and efficiency, including advising of development practice, program management and governance and delivery automation (version control, configuration management, and other DevSecOps and Infrastructure Automation practices)

• Lead the definition and development of Appian Customer Success innovations and offerings in order to support leading Appian delivery capabilities, and bring together emerging requirements and practices from our customers and industry

• Collect and review technical challenges with a team of architects and distill into common best practices and common solutions

• Support the development and review of whitepapers and pre-sales solutioning and proposals

Basic qualifications:

• Bachelor's degree in Computer Science, Engineering or a related field

• At least 5 years of experience advising customers on design and implementation of government cloud computing platforms, and at least 10 years of multi-tier application design and architecture

• Experience with architecting secure cloud based hosting solutions for federal customers using Amazon AWS, Google Cloud Platform (GCP), and/or Microsoft Azure.  Leadership experience designing, architecting or delivering one or more enterprise-level cloud environments (e.g. C2S, JWICS, GovCloud, etc.)

• Experience authoring federal proposals and whitepaper is required

• In depth experience, managing federal programs and projects and leading IT delivery using agile frameworks, tooling and methodologies, including Scrum and SAFe

• Experience accelerating IT solution under the federal government’s Risk Management Framework is preferred

• Experience with designing and implementing DevSecOps pipelines and Infrastructure Automation frameworks, using toolsets like Jenkins, Puppet, Ansible, SaltStack, Cucumber, JMeter, and Fitnesse, preferred 

• Willingness to travel; 10-15% to support customer engagements including SCIF’s

Other Skills:

• Strong communication and presentation skills

• Guiding client enterprise architecture teams as needed during the design and implementation of scalable solutions

• Excellent problem solving skills and talent for identifying creative solutions

• Ability to identify and lead the creation of market offerings, and lead the formulation of corporate capabilities and intellectual property

Education and Certifications:

• AWS, Google, or Azure Certifications is a plus

• Project Management Professional (PMP) certification, preferred

• Certified Scrum Master or other agile certifications, required

Clearance: 

• Possession of or ability to obtain a US government public trust and/or  DoD clearance

At Appian, we support our federal customer’s mission by delivering solutions using our cloud-based platform technology.  Appian’s Customer Success organization works closely with our federal customers, advising and supporting them on how to architect and deliver Appian based-solutions.  To support this goal, Appian Customer Success, is looking for an Solution Architect to help us to grow our federal business and work closely with customers to design integrated solutions and make compelling offers. 

As a Solution Architect, you will be a key technical leader within Appian’s Customer Success team as well as a trusted technical advisor to Appian’s clients. In this role, you will define leading, integrated solutions that use Appian’s platform technology to support our customers unique mission areas.  You will maintain an awareness of market forces and trends, lead the design and development of innovations and offerings that address customers demands and continue to position as a leader.  You will consult and advise our customers on their programs and projects, driving quality and innovation.  The ideal candidate will combine excellent technical, product and business skills to make our customers and partners successful.  And have experience working with BPM and/or business systems.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you will:

• Advise customers on the technical design, architecture and implementation of Appian solutions on a customer’s private cloud or on-premise hosting solution, and/or integrating Appian government cloud offerings with the customer’s infrastructure

• Support the sales cycle through the creation of high-value, differentiated solutions, based on Appian’s technology, that integrates and defines program and project management disciplines with a compelling technical solution and delivery roadmap

• Present and vet integrated solutions and complex technical concepts and designs to our customers and other audiences

• Support customers on the configuration, testing, deployment and operations of Appian applications, following agile delivery methodologies and Appian best practices

• Work with clients on all aspects of their program to drive technical success and efficiency, including advising of development practice, program management and governance and delivery automation (version control, configuration management, and other DevSecOps and Infrastructure Automation practices)

• Lead the definition and development of Appian Customer Success innovations and offerings in order to support leading Appian delivery capabilities, and bring together emerging requirements and practices from our customers and industry

• Collect and review technical challenges with a team of architects and distill into common best practices and common solutions

• Support the development and review of whitepapers and pre-sales solutioning and proposals

Basic qualifications:

• Bachelor's degree in Computer Science, Engineering or a related field

• At least 5 years of experience advising customers on design and implementation of government cloud computing platforms, and at least 10 years of multi-tier application design and architecture

• Experience with architecting secure cloud based hosting solutions for federal customers using Amazon AWS, Google Cloud Platform (GCP), and/or Microsoft Azure.  Leadership experience designing, architecting or delivering one or more enterprise-level cloud environments (e.g. C2S, JWICS, GovCloud, etc.)

• Experience authoring federal proposals and whitepaper is required

• In depth experience, managing federal programs and projects and leading IT delivery using agile frameworks, tooling and methodologies, including Scrum and SAFe

• Experience accelerating IT solution under the federal government’s Risk Management Framework is preferred

• Experience with designing and implementing DevSecOps pipelines and Infrastructure Automation frameworks, using toolsets like Jenkins, Puppet, Ansible, SaltStack, Cucumber, JMeter, and Fitnesse, preferred 

• Willingness to travel; 10-15% to support customer engagements including SCIF’s

Other Skills:

• Strong communication and presentation skills

• Guiding client enterprise architecture teams as needed during the design and implementation of scalable solutions

• Excellent problem solving skills and talent for identifying creative solutions

• Ability to identify and lead the creation of market offerings, and lead the formulation of corporate capabilities and intellectual property

Education and Certifications:

• AWS, Google, or Azure Certifications is a plus

• Project Management Professional (PMP) certification, preferred

• Certified Scrum Master or other agile certifications, required

Clearance: 

• Possession of or ability to obtain a US government public trust and/or  DoD clearance.  TS/SCI with CI Poly strongly preferred

#LI-KC1

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You’ll brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Passion for mentoring/developing others and experience leading teams through post-sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred

Basic qualifications:

• 7+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

#LI-KC1

Appian is seeking a hands-on Technical Delivery Manager to take post-sales ownership across multiple strategic accounts and support our continued growth. This is a senior role within our Customer Success organisation, responsible for delivering enterprise-grade solutions powered by Appian’s cutting-edge platform.

Your focus will be spread across multiple customers and you’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.

The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian’s values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

This roles requires someone who is fluent in both Japanese and English.

To be successful in this role, you will:

- Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations.

- Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.

- Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support.

- Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

As an Appian Architect, you will be a key technical leader within Appian’s Customer Success team as well as a trusted technical advisor to Appian’s clients. Architects are responsible for helping design and scale Appian’s technical solutions and enabling Appian’s expert delivery teams. In this role, you will not only become an expert at designing applications on our platform, but also become business process experts in the various industries and technologies of our varied customer base. This involves integrating with and incorporating new technology trends from a variety of disciplines, as well as working with clients on all aspects of their program to drive technical success and efficiency, including security, scalability, Cloud technologies, version control, configuration management and other DevOps practices. 

The ideal candidate will combine a passion for learning new technology with excellent technical, product and business skills to make our customers and partners successful. All of these activities are performed in partnership with Appian Product Management and Engineering, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

To be successful in this role, you need:

• To be passionate about technology, excited by tough challenges, and be a natural problem solver.
• Experience with configuration, deployment, and testing of enterprise software applications, ideally with Agile delivery methodologies.
• The ability to design and review complex, secure and scalable solutions with enterprise software and remove technical impediments.
• Composure in client-facing situations and have had previous success presenting complex technical concepts & designs to a variety of audiences. 
• Experience working alongside enabling delivery teams to meet their engagement goals by sharing your knowledge, expertise, advice, and mentorship.
• To ideally have experience with software consulting (such as in an ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management 
• To ideally have Commercial or Industry-experience in one or more of the following areas: Financial Services, Pharmaceuticals, Insurance, Manufacturing 

Basic qualifications:

• You have at least 5 years of hands-on technical experience in an enterprise software implementation environment.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
• Willingness to travel up to 20%.

The base salary for this role is between $153,000-$207,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

As an Appian Architect, you will be a key technical leader within Appian’s Customer Success team as well as a trusted technical advisor to Appian’s clients. Architects are responsible for helping design and scale Appian’s technical solutions and enabling Appian’s expert delivery teams. In this role, you will not only become an expert at designing applications on our platform, but also become business process experts in the various industries and technologies of our varied customer base. This involves integrating with and incorporating new technology trends from a variety of disciplines, as well as working with clients on all aspects of their program to drive technical success and efficiency, including security, scalability, Cloud technologies, version control, configuration management and other DevOps practices. 

The ideal candidate will combine a passion for learning new technology with excellent technical, product and business skills to make our customers and partners successful. All of these activities are performed in partnership with Appian Product Management and Engineering, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• To be passionate about technology, excited by tough challenges, and be a natural problem solver.
• Experience with configuration, deployment, and testing of enterprise software applications, ideally with Agile delivery methodologies.
• The ability to design and review complex, secure and scalable solutions with enterprise software and remove technical impediments.
• Composure in client-facing situations and have had previous success presenting complex technical concepts & designs to a variety of audiences. 
• Experience working alongside enabling delivery teams to meet their engagement goals by sharing your knowledge, expertise, advice, and mentorship.
• To ideally have experience with software consulting (such as in an ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management 
• To ideally have Commercial or Industry-experience in one or more of the following areas: Financial Services, Pharmaceuticals, Insurance, Manufacturing 

Basic qualifications:

• You have at least 5 years of hands-on technical experience in an enterprise software implementation environment.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
• Willingness to travel up to 20%.

We are seeking a Technical Customer Success Manager (Internally "Customer Success Manager") to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

In this role, you will: 

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

• Bachelor’s degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Experience with agile and software development.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

• 5+ of experience within success management, program management, account management or advisory services.
• Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
• Strong understanding of system integration, data architecture, or enterprise architecture.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experiencing leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• Proven background in support of Intel and/or 4th Estate, with an Active Government Top Secret Clearance 
• 5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement 

#LI-KC1

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

In this role, you will: 

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

• Bachelor’s degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Experience with agile and software development.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

• 5+ of experience within success management, program management, account management or advisory services.
• Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
• Strong understanding of system integration, data architecture, or enterprise architecture.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel up to 20%

The base salary for this role is between $125,000-$200,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading companies across many industries in transforming their businesses through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

What you’ll do:

• Uncover and shape each customer’s desired goals, translate these objectives into actionable and prioritized plans, and then drive execution of these plans with the customer.

• Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions.

• Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment in expanding the customer’s use of Appian. 

• Identify and remove any barriers to successful adoption and expansion of the customer’s use of Appian software.

• Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian’s capabilities and the client’s evolving business strategy.

• Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention.

You’ll be successful in this role if you have skills and experience to:

• Develop mastery in your understanding of Appian’s products, with superb technical proficiency and a growth mindset as technology continues to evolve. 

• Become an expert in Appian’s platform, program, and implementation methodology and best practices, many of which are highly technical.

• Uncover opportunities to improve customer’s use of the Appian platform through improvements to use case planning, technical implementation, and best practices within their Appian program.

• Persuasively recommend areas of process improvement by aligning the right technology solutions to business value, including new and emerging areas of technology such as artificial intelligence (AI).

• Build program roadmaps and develop mutual success plans jointly with the customer and drive toward measurable outcomes.

• Think critically, creatively, and independently to solve strategic and tactical problems that may be complex, ambiguous, or intractable, with an ability to challenge the customer’s norms when needed to ensure transformative success for the customer. 

• Remain undeterred by setbacks or obstacles, working collaboratively with customers to demonstrate “grit” and put forward determined efforts to reach your goals. 

• Constantly look for ways to drive results proactively, improve the way we work with our customers, and never be satisfied with “good enough.”

• Effectively collaborate with internal and external partners with empathy and respect, including facilitating .

• Demonstrate confidence and comfort when communicating or presenting to a wide range of stakeholders, including technical resources, technology managers, program managers, business stakeholders, senior executives, and C-level leaders.

• Manage difficult and high-stakes conversations that challenge others’ perspectives tactfully, relying on earned reputation as a trusted advisor. 

• Provide effective coaching and mentorship to colleagues in a matrixed organization with high standards and minimal direct hierarchies. 

• Advocate for agile concepts to drive incremental value while maintaining strategic program objectives.

Required skills and experience:

• Bachelor’s degree, ideally in a technical field. 

• Superb consulting skills and proven results working as a trusted advisor to drive business value for customers.

• Superb communicator (written and spoken) to executive level business and technical audiences. 

• Excellent organization and project management skills, with significant attention to detail. 

• Successful track record of persuading partners to forgo the easy approach in favor of the difficult, more valuable path. 

• Experience with technology implementation, consulting, success management, and/or advisory services, ideally for 5+ years. 

• Experience with building, implementing, configuring, deploying, and/or testing of enterprise technology solutions using a software product or platform, ideally in Saas/PaaS model (examples include workflow, intelligent automation, BPM, CRM, ERP, EAI, RPA, ITSM, ECM, EHR, etc.).

• Solid understanding of integrating web services, data integration architecture, data systems, and/or enterprise architecture, with the ability to quickly learn and explain how technology drives business value. 

• Experience with agile software development practices

• Willingness to travel occasionally, up to 25-50%

#LI-KC1

The base salary for this role is between $125,000-$200,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experiencing leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• Proven background in support of DoD; ideally with Army, Navy, or USAF contracts 
• 5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement 

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

In this role, you will: 

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

• Bachelor’s degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Experience with agile and software development.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

• 5+ of experience within success management, program management, account management or advisory services.
• Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
• Strong understanding of system integration, data architecture, or enterprise architecture.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.

In this role, you will: 

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

• Bachelor’s degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Experience with agile and software development.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

• 5+ of experience within success management, program management, account management or advisory services.
• Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
• Strong understanding of system integration, data architecture, or enterprise architecture.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel up to 20%

The base salary for this role is between $125,000-$200,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

In this role, you will: 

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

• Bachelor’s degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Experience with agile and software development.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

• 5+ of experience within success management, program management, account management or advisory services.
• Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
• Strong understanding of system integration, data architecture, or enterprise architecture.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel up to 20%

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experiencing leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• Proven background in support FedCiv contracts
• 5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement 

#LI-KC1

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel up to 20%

The base salary for this role is between $125,000-$200,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel up to 20%

The base salary for this role is between $125,000-$200,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results.  TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.  All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). 

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers  
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. 
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) 
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel up to 20%