Position Summary
The IT Support Technician (IT Technician 2) provides frontline technical support to end users across the organization. This role is responsible for resolving routine to moderately complex IT incidents and service requests, provisioning and supporting end‑user devices, and ensuring consistent adherence to documented IT standards, procedures, and security policies. The position works under routine supervision while continuing to build technical capability and independent problem‑solving skills.

Key Responsibilities

• End‑User Support and Incident Management
  Deliver above‑and‑beyond customer service while effectively multitasking and managing multiple priorities in a fast‑paced environment.

Provide Tier 1-2 technical support for hardware, software, and workplace technology issues through the ticketing system, remote tools, phone, and in‑person support.
Diagnose, troubleshoot, and resolve routine to moderately complex incidents using established procedures and escalation paths.
Document all work clearly and accurately, including issue details, troubleshooting steps, and resolutions.
Meet service level expectations for response and resolution while maintaining ownership of assigned tickets.

• Device, User, and Application Support
  Image, configure, and deploy Windows laptops, peripherals, and other end‑user devices using standard deployment tools.
  Perform user onboarding and offboarding activities, including account setup, access changes, and device recovery.
  Install, configure, and maintain approved business applications and updates.
• Operational and Asset Management Support
  Assist with system monitoring and respond to alerts under guidance from senior team members.
  Maintain accurate IT asset inventory and tracking for assigned equipment.
  Support office moves, device refreshes, and equipment setup as needed.
• Security and Compliance
  Follow and enforce IT security policies, access controls, and acceptable use standards.
  Assist with endpoint security controls, patching, and vulnerability remediation activities.
  Escalate suspected security incidents or policy violations according to documented procedures.

What we're looking for:

• Bachelor's Degree and 4-6 years of relevant experience.
• Experience performing GL accounting and financial reporting
• Highly organized and strong attention to detail-Independent thinker/self-motivated
• High degree of professionalism.
• Excellent written and verbal communication skills
• Proficient with MS Office/Excel (PowerPoint is a plus)
• Familiarity with one or more accounting operating systems. Deltek Vision experience is highly desired.

Why you'll love working for us:

• Company-subsidized medical and dental.
• Company-paid life, short, and long-term disability.
• 401k match, tuition assistance, and more.
• Cross-training and the ability to work on a variety of projects.
• Performance-based bonuses or other incentives.
• Working with the best and brightest in the industry.
• 2,000+ employee national firm with 70+ locations across the US.

#LI-AR1

Apex Job Title: 

Apex Companies is a national leader in water resources, environmental services, engineering, health & safety, and ESG consulting. With a strong presence across the Central, we deliver innovative, practical, and sustainable solutions to clients across a wide range of industries. We are seeking a dynamic, growth-focused leader to serve as an Environmental Principal. The role is a remote/hybrid or in office position within the Dallas metropolitan market.

The Role:

We are seeking a technically strong seller-doer with a growth mindset. You will serve as a senior technical advisor and thought leader, translating complex environmental challenges into high-value solutions for clients. This role is centered on market development, client engagement, and technical leadership, with a core emphasis on expanding Apex’s environmental consulting services in the Central Region.

Key Responsibilities:

• Drive and achieve strategic growth of environmental services in your designated market in collaboration with Commercial and Service Line Leadership. 
• Proactively identify and pursue new business opportunities, lead sales meetings, and support cross-selling of Apex’s complementary services.
• Maintain and expand long-term client relationships, acting as a trusted advisor
• Provide subject matter expertise (SME), lead QA/QC efforts, and mentor project teams to promote technical excellence and high performance.
• Manage project performance with a focus on quality, innovation, and client satisfaction.
• Travel to client locations as needed for meetings and business development.

What we are looking for. 

• 15+ years of environmental consulting or industry experience with progressive responsibility and leadership.
• 7+ years of demonstrated success in business development with new and existing clients.
• Established client relationships and an active network within the region or with national clients.
• Demonstrated success in developing markets, securing key clients, and achieving financial growth targets.
• Strong technical background in one or more of the core disciplines: Environmental Compliance, Site Investigation/Remediation, Site Development Permitting, EHS, or Due Diligence.
• Deep understanding of your region’s regulatory and business environment. 
• Exceptional communication, negotiation, and presentation skills for engaging with senior-level clients, regulators, and stakeholders.

Why Join Apex?

Join Apex, a nationally recognized environmental consulting firm known for its technical excellence, innovation, and award-winning services.

• An opportunity to be a pivotal leader in a strategic growth area for the firm.
• Access a national platform offering integrated water, environmental, health & safety, and infrastructure services.
• Thrive in a collaborative culture centered on integrity, professional growth, and mentorship.
• 2,000+ employee national firm with 70+ locations across the US.
• Company-subsidized medical and dental.
• Company-paid life, short, and long-term disability.
• 401k match, tuition assistance, and more.
• Performance-based bonuses or other incentives.

Location: Dallas Metro Area 

Salary: $150,000–$200,000+ annually (DOE)

Employment Type: Full-time with comprehensive benefits and performance-based incentives

#LI-MW1

Req ID: