This is a fixed-term position with the potential for extension. 

What we are looking for:

To help us on our mission, we are looking for a talented and highly ambitious Product Support Specialist. In this role, you will be responsible for engaging with customers through app store reviews and email reports, addressing inquiries, resolving issues, and ensuring an excellent online customer experience. You will work closely with Development, QA and Technical Support teams to maintain a positive brand presence and enhance customer satisfaction.

• Monitor and respond to user inquiries and feedback on multiple app stores (E.g. Apple App Store, Google Play, etc.) and email channels. Provide support, troubleshooting, and solutions in a timely and professional manner
• Make use of vital data and statistics offered by the app stores and other sources to track and analyze interactions and identify opportunities for improvements
• Communicate external feedback and synchronize best strategies with internal teams such as Customer Experience to drive continuous improvement
• Keep up to date with all features and changes in the releases of the AnyDesk application on all platforms
• Investigate and attempt to reproduce reported user issues on different mobile devices and operating systems and test potential fixes working closely with QA
• Document and escalate bugs by creating detailed reports for the Development team
• Utilize tools like Confluence and Jira to document processes and track issues
• Maintain and enhance brand reputation by engaging with customers in a positive and proactive manner
• Stay up to date with social media best practices and platform updates

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Exceptional written and verbal communication skills in English and German
• A customer-focused mindset, capable of understanding and addressing user needs while delivering clear, practical, and solution-driven responses
• Strong technical knowledge of mobile devices and operating systems (Android, iOS)
• Excellent troubleshooting and analytical skills
• Social media proficiency to monitor and engage with users effectively
• Ability to work collaboratively with Development, QA, and Customer Support teams

Preferred Skills and Experience:

• A few years experience in social media support, customer service, or a related field, preferably related to mobile applications
• Experience in using social media analytics tools to measure engagement and performance
• Knowledge of customer support best practices and online reputation management
• Structured work approach and a proactive attitude for improving processes 
• Basic understanding of mobile app development and debugging tools
• Experience with Confluence and Jira or similar tools for documentation and issue tracking
• Detailed knowledge of released versions of the operating systems 

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Mona Baylie, Talent Acquisition Specialist.

What we are looking for:

To help us on our mission, we are looking for a talented and highly ambitious C++ Software Developer who’s excited to build performant, scalable, and robust software systems. In this role, you'll work on core components, internal libraries, and cross-platform features that impact millions of users worldwide. You’ll have the opportunity to take ownership, contribute ideas, and push boundaries as part of a dynamic, collaborative, and international engineering team. You will work in an international environment to achieve common goals and objectives. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position. 

• Develop, improve and maintain high-quality software components in C++
• Collaborate with cross-functional teams to design and implement technical solutions
• Be the developer that other developers can count on and ask for advice
• Play a key role in business-critical projects in various areas of development (Client, Back-end, Research and others)

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Strong experience in C++ development (professional or private)
• Solid understanding of computer architecture, memory management, and low-level programming
• Ability to write clean, efficient, and portable code
• Self-driven, proactive, and able to work independently or collaboratively
• Passion for building robust and scalable software
• Fluent English communication skills, both written and verbal

Preferred Skills and Experience:

• Experience managing large scale systems
• Developed and deployed software that has been used in real world applications
• Strong skills in debugging, performance optimization, and unit testing
• Previous experience in other programming languages

What we offer:

• Centrally located offices in Tampa
• Hybrid work from home and office schedule
• 20 vacation days/year in a full-time position
• Free drinks and weekly team lunch
• Personal and professional development potentialities and room for creative ideas
• An international team

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Mona Baylie, Talent Acquisition Specialist.