ABOUT THE JOB

In this role, you will support the Altius business line by contributing your technical expertise and fostering strategic collaboration across various hardware and software development teams. As a valued member of our team, you will play an integral role in developing and testing innovative solutions designed to address real-world challenges. This position underscores the importance of an iterative approach to our operations - design, test, field, and refine - thereby driving continuous improvement of our systems and services.

If you are someone who has hands-on experience throughout the entire new product development life cycle from concept to customer delivery, loves to build world-class product reliability, work with many multi-disciplinary teams, and be accountable for results, then this role is for you.

WHAT YOU'LL DO

• Own various approaches to achieve product development goals through end-to-end product testing and operating procedural definition.
• Interface with internal operations and product teams to identify and solve system or product reliability issues.
• Conduct end-to-end testing to establish robust QA matrices for our products.
• Drive continuous improvement initiatives to enhance engineering processes and efficiency.
• Formulate and refine operational procedures and workflows.
• Train colleagues on the procedures and workflows developed for new engineering capabilities.
• Provide valuable feedback to engineering teams to improve product functionality.
• Lead new project initiatives, focusing on product operations and user maintenance planning.
• Architect and implement cutting-edge sustainment strategies for advanced defense systems.
• Spearhead the development of comprehensive lifecycle support plans for Anduril's innovative products.
• Collaborate with cross-functional teams to optimize product design for long-term supportability.

REQUIRED QUALIFICATIONS

• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Experience working on advanced hardware systems.
• Familiarity with government testing protocols, compliance, and regulations.
• Experience with Aircraft Reliability Engineering.
• Must be eligible to obtain and maintain a U.S. Secret security clearance.
• Ability to travel as required for planning and testing (30%).

PREFERRED QUALIFICATIONS

• Technical writing experience developing standards, specifications, user guides, and policies.
• Proficiency in CAD software and product lifecycle management tools.
• Aircraft, spacecraft, or UAV operations experience.
• Training experience.
• Minimum of 3 years industry experience. 
• Prior military or government agency exposure / experience.

ABOUT THE TEAM

The Mission Success Product Operations team ensures the readiness, reliability, and operational effectiveness of our technologies and products across multiple divisions and business areas. Product Operations works at the intersection of engineering, customer deployments, and mission sustainment, with a focus on supporting end-users while driving continuous improvement in product reliability and operational performance for a diverse range of advanced product lines and defense systems. We collaborate closely with cross-functional teams—engineering, product development, manufacturing, and field operations—to address unique, complex challenges with a mission-first mindset.

ABOUT THE ROLE

As a Mission Success Product Operations Manager, you will play an integral role in supporting the sustained performance, reliability, and mission readiness of our cutting-edge defense technology solutions across multiple business lines. You will work broadly across products that incorporate advanced autonomy, networking, and hardware/software integration. Bringing strong analytical problem-solving skills and a disciplined approach, you will bridge technical expertise and mission understanding with operational execution to ensure maximum value and impact for end users. This role requires a versatile, driven individual capable of working across diverse challenges in a dynamic and fast-paced environment.

What You'll Do

• Combine mission insight with technical understanding to support operational readiness across multiple product lines, ensuring uptime and recovery of deployed systems.
• Triage, diagnose, and root-cause product incidents, driving postmortem actions—including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command-line tools for system management and issue resolution.
• Consistently assess and seek to improve the quality of product observability and health telemetry in partnership with multiple functions across the Anduril platform teams.
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation.
• Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality.
• Maintain awareness of current product specifications across multiple product lines and bridge the gap in understanding between technical and non-technical stakeholders.
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision-making and driving action to maximize capability availability for end users.
• Evaluate existing processes for bottlenecks and gaps, and work with stakeholders across multiple functions to define and deploy process and tooling solutions.
• Work with sustainment teams to document challenges impacting the quality of sustainment service delivery and define, roadmap, and deliver solutions to address these challenges.
• Travel as required to support customer needs and field operations.

Required Qualifications

• Demonstrated experience as a self-starter, able to find and resolve issues independently.
• Strong aptitude for problem-solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor—you execute the 100th rep of a process with the same focus and care as the first five reps.
• Demonstrated success transforming requirements into actionable deliverables and driving progress to outcome delivery.
• Confident navigating ambiguity and crafting new ways of doing things, including defining, influencing, and measuring the output of ambiguous processes.
• Excellent written, visual, and verbal communication skills.
• BA/BS with 6+ years of professional experience.
• Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus.

Preferred Qualifications

• Experience working in the defense industry or government environments supporting complex technical systems for U.S. military or allied operations.
• Prior military service as or in support of Special Operations Forces (SOF).
• STEM degree and/or Master of Business Administration (MBA).
• Experience supporting and/or performing incident-driven workflows requiring analysis, triage, prioritization, and reporting.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Experience defining, implementing, and supervising sustainment and reliability processes for a defense-focused service or product.
• Experience with and demonstrated understanding of conventional and unconventional weapon systems and their implementation.
• Experience leveraging data analytics to conduct trend analysis and inform business decisions.
• Experience with observability tooling such as Grafana and exposure to software development tooling such as Git.
• Military, DoD, or other government agency experience preferred.
• Willingness to work non-standard hours and weekends as needed.

ABOUT THE TEAM

Connected Warfare Division is focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations. We work with mission partners and operators to deploy reliable and robust capabilities on operationally-relevant fielding timelines to meet complex challenges across the DOW and IC.

Our Edge Compute and Communications (ECC) business line, within the Connected Warfare division, delivers robust, high-performance computing and secure communications solutions directly at the tactical edge. By processing data in real-time and enabling decentralized decision-making, we empower warfighters with actionable intelligence, rapid connectivity, and unparalleled situational awareness in challenging environments.

Ground Control Stations (GCSs), produced by the ECC business line within Connected Warfare division, represent the fundamental compute element to several major Anduril-built solutions for customers. They allow real-time planning and control of assets as well as analysis of returning data streams. They act as networking hubs, host UI backends, and provide database functionality for collected data. Anduril's GCS supports operations in both connected and offline environments. Our team offers two primary GCS products - the GCS 5 in a laptop form factor, and the GCS 7 which is a larger server housed in a chassis and rugged case.

ABOUT THE ROLE

As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions. GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation. In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.

WHAT YOU'LL DO

• Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
• Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
• Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
• Travel as required to support customer needs and operations

REQUIRED QUALIFICATIONS

• 4+ year of technical support experience with a focus on final-tier customer concern support.
• Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Ability to work non-standard hours and weekends as needed.
• Ability to obtain and maintain a U.S. Secret Security clearance. 

PREFERRED QUALIFICATIONS

• BA or BS degree from accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar.
• Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user.
• Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.
• Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+).
• Familiarity with and/or experience administrating NixOS systems
• Experience working as a system administrator
• Experience executing sustainment and reliability workflows for a defense-focused service or product.
• DOD, Law Enforcement, or other Government agency experience preferred.
• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Experience performing trend analysis to inform business decisions.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Active SECRET (or higher level) security clearance.

ABOUT THE TEAM

The Product Operations team is responsible for maintaining the health of our deployed assets across different products and business lines. Our core functions span everything from issue intake and triage to resolution and optimization. We do this by providing a suite of capabilities including managing customer relationships, fleet observability and monitoring, and data analytics. We work within a broader sustainment ecosystem that includes many functional teams across a business line, including Program Management, Engineering, Mission Operations, and Deployments. This team is a crucial component of ensuring customer and mission success, and plays a critical role in shaping how Anduril continues to execute its mission of providing cutting-edge capabilities to the United States and its allies.

ABOUT THE JOB

We are looking for a Product Operations Associate, Tier 1 to join our Help Desk operations and support our rapidly growing team in Irvine, CA. In this entry-level on-site position, you will assist in supporting our customers and their fielded assets by helping to triage and resolve issues across software and hardware products. You will work closely with more experienced team members, follow established processes, and escalate complex issues as needed. This role is a great opportunity to develop your technical skills, gain hands-on experience, and contribute to a mission-critical operation.
You should have a strong interest in technology, a willingness to learn, and the ability to respond quickly and effectively to customer needs. If you are passionate about groundbreaking technology and want to be part of a team supporting national security efforts, Anduril is interested in speaking with you.

WHAT YOU’LL DO

• Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products
• Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
• Follow established runbooks and processes to troubleshoot and escalate issues appropriately
• Communicate clearly and professionally with customers and internal teams
• Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
• Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
• Identify recurring issues and suggest opportunities for process improvements
• Participate in training sessions and continuously develop your technical knowledge

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications
• 1-2 years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred
• A fundamental understanding of hardware, software, and networking concepts
• Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts
• Must be able to work on-site at our Irvine, CA location
• Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus

PREFERRED QUALIFICATIONS

• Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow
• Exposure to military or government hardware and software systems is a plus
• Strong verbal and written communication skills
• Ability to work effectively as part of a team and execute established procedures
• Detail-oriented with a customer-focused mindset
• Willingness to learn and adapt in a fast-paced environmentInterest in embedded systems, sensors, robotics, or national security technology

ABOUT THE TEAM

Connected Warfare Division is focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations. We work with mission partners and operators to deploy reliable and robust capabilities on operationally-relevant fielding timelines to meet complex challenges across the DOW and IC.

Our Edge Compute and Communications (ECC) business line, within the Connected Warfare division, delivers robust, high-performance computing and secure communications solutions directly at the tactical edge. By processing data in real-time and enabling decentralized decision-making, we empower warfighters with actionable intelligence, rapid connectivity, and unparalleled situational awareness in challenging environments.

Ground Control Stations (GCSs), produced by the ECC business line within Connected Warfare division, represent the fundamental compute element to several major Anduril-built solutions for customers. They allow real-time planning and control of assets as well as analysis of returning data streams. They act as networking hubs, host UI backends, and provide database functionality for collected data. Anduril's GCS supports operations in both connected and offline environments. Our team offers two primary GCS products - the GCS 5 in a laptop form factor, and the GCS 7 which is a larger server housed in a chassis and rugged case.

ABOUT THE ROLE

As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions. GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation. In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.

WHAT YOU'LL DO

• Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
• Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
• Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
• Travel as required to support customer needs and operations

REQUIRED QUALIFICATIONS

• 4+ year of technical support experience with a focus on final-tier customer concern support.
• Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Ability to work non-standard hours and weekends as needed.
• Ability to obtain and maintain a U.S. Secret Security clearance. 

PREFERRED QUALIFICATIONS

• BA or BS degree from accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar.
• Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user.
• Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.
• Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+).
• Familiarity with and/or experience administrating NixOS systems
• Experience working as a system administrator
• Experience executing sustainment and reliability workflows for a defense-focused service or product.
• DOD, Law Enforcement, or other Government agency experience preferred.
• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Experience performing trend analysis to inform business decisions.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Active SECRET (or higher level) security clearance.

ABOUT THE TEAM

Connected Warfare Division is focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations. We work with mission partners and operators to deploy reliable and robust capabilities on operationally-relevant fielding timelines to meet complex challenges across the DOW and IC.

Our Edge Compute and Communications (ECC) business line, within the Connected Warfare division, delivers robust, high-performance computing and secure communications solutions directly at the tactical edge. By processing data in real-time and enabling decentralized decision-making, we empower warfighters with actionable intelligence, rapid connectivity, and unparalleled situational awareness in challenging environments.

Ground Control Stations (GCSs), produced by the ECC business line within Connected Warfare division, represent the fundamental compute element to several major Anduril-built solutions for customers. They allow real-time planning and control of assets as well as analysis of returning data streams. They act as networking hubs, host UI backends, and provide database functionality for collected data. Anduril's GCS supports operations in both connected and offline environments. Our team offers two primary GCS products - the GCS 5 in a laptop form factor, and the GCS 7 which is a larger server housed in a chassis and rugged case.

ABOUT THE ROLE

As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions. GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation. In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.

WHAT YOU'LL DO

• Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
• Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
• Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
• Travel as required to support customer needs and operations

REQUIRED QUALIFICATIONS

• 4+ year of technical support experience with a focus on final-tier customer concern support.
• Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Ability to work non-standard hours and weekends as needed.
• Ability to obtain and maintain a U.S. Secret Security clearance. 

PREFERRED QUALIFICATIONS

• BA or BS degree from accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar.
• Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user.
• Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.
• Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+).
• Familiarity with and/or experience administrating NixOS systems
• Experience working as a system administrator
• Experience executing sustainment and reliability workflows for a defense-focused service or product.
• DOD, Law Enforcement, or other Government agency experience preferred.
• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Experience performing trend analysis to inform business decisions.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Active SECRET (or higher level) security clearance.

ABOUT THE TEAM

The Air Defense team builds robots that find other robots and knock them out of the sky. At a time when air superiority can no longer be taken for granted, the Air Defense team provides mission critical capabilities to warfighters. From detection to tracking, identification, deterrence, and defeat, our family of networked sensors and effectors enables our customers to rapidly close the kill chain against a broad range of UAS threats. Working across product, engineering, business development, logistics, operations, and mission success, the Air Defense team develops, tests, deploys, and sustains the Anduril Air Defense Family of Systems in challenging operational environments worldwide.

ABOUT THE ROLE

As a Product Operations Associate on the Air Defense team, your mission is to do whatever it takes to maintain the health of our deployed Air Defense technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.

WHAT YOU'LL DO

• Sustain Anduril’s Air Defense deployments by combining an understanding of our customers’ missions with deep knowledge of our products and integrations.
• Triage, diagnose and conduct root cause analysis of product incidents; drive post-mortem actions including providing status visibility through resolution.
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation.
• Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams.
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users.
• Support Anduril’s global customers through proactive communications and detail-oriented execution.
• Perform maintenance on Anduril hardware through use of Linux command line function.

REQUIRED QUALIFICATIONS

• 2+ year of technical support experience with a focus on final-tier customer concern support.
• Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Ability to work non-standard hours and weekends as needed.

PREFERRED QUALIFICATIONS

• BA or BS degree from accredited institution
• Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.
• Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+).
• DOD, Law Enforcement, or other Government agency experience preferred.
• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Ability to obtain and maintain a U.S. Secret Security clearance.