Alt
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Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.
Mission: Build the best, fastest, and most scalable vault experience for collectibles.
Northstar Metric: Time-to-Liquidity (Median + P90)
Summary:
We’re hiring a Senior Product Manager to own Alt’s Vault end-to-end — from the moment an item arrives at the vault to the moment it leaves. This role owns all internal vault workflows, tooling, SLAs, logistics, and activation paths that turn physical collectibles into liquid, revenue-generating inventory.
The Vault is a profitable, high-throughput business unit and a core growth engine for Alt. This PM is the GM of the Vault experience, responsible for ensuring the vault can scale volume, activate inventory faster, and deliver a world-class, AI-enabled experience across domestic and international customers.
This role has direct influence on the Vault P&L through speed, cost, quality, and inventory activation. While this role does not own the P&L outright, it materially shapes unit economics and growth. It will also play a central role in enabling future expansion opportunities.
This is a large, meaty role with real operational, technical, and business impact — ideal for a builder who wants to apply modern software and AI to a complex physical system.
Why This Role Exists:
Alt’s Vault now holds hundreds of millions of dollars of inventory and continues to grow rapidly. Functionally, the Vault operates like a high-end warehouse and 3PL business, layered with sophisticated internal software and marketplace integration.
Vault performance directly determines:
- How fast customers get paid
- How efficiently Alt operates at scale
- How quickly inventory becomes live and monetized
- Whether the business can grow without linear headcount growth
Today, too much of this system relies on manual coordination, tooling gaps, and founder involvement. We need a dedicated Product Manager to own the Vault as a system, professionalize workflows, introduce automation and AI-assisted tooling, and ensure the Vault can scale into a durable, standalone capability.
What You’ll Own:
1. End-to-End Vault Lifecycle
- Own the full lifecycle of items from arrival at the vault to exit:
- Receiving and ingest SLAs
- Intake, processing, and internal routing
- Exception handling and quality control
- Outtake, shipping, and customer handoff
- Define and enforce predictable, measurable SLAs at every stage.
- Continuously identify bottlenecks and failure modes and remove them systematically.
2. International Shipping & Logistics
- Own international shipping workflows, including customs, insurance, labeling, and carrier integrations.
- Build scalable systems that support global customers with speed and reliability.
- Reduce friction, delays, and risk in cross-border logistics.
- Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes.
3. Internal Tools, Automation & AI
- Own the roadmap for all internal Vault tools (Retool and beyond).
- Design systems for queue management, prioritization, labeling, SLAs, and exception handling.
- Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability.
- Replace tribal knowledge and ad hoc coordination with durable, scalable software.
4. Inventory Activation & Liquidity
- Partner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quickly.
- Reduce time between “in vault” and “live on marketplace.”
- Unlock value from existing inventory through better tooling, workflows, and coordination.
5. Quality, Reliability & Trust
- Define and manage error rates, rework, and exception taxonomy.
- Ensure quality and customer trust scale with volume.
- Maintain high standards for asset handling, insurance, and operational reliability.
6. Roadmap, Execution & Business Influence
- Build and own the quarterly Vault roadmap tied directly to business outcomes.
- Influence Vault unit economics through speed, tooling, automation, and process improvements.
- Partner tightly with Ops, Engineering, Pricing, Marketplace, and CX to ship continuously.
- Support exploration of future opportunities, including Vault-as-a-Service, without distracting from core execution.
Metrics You’ll Own:
Northstar Metric
Time-to-Liquidity (Median + P90)
KPIs
- Ingest SLA and outtake SLA adherence
- Cost per item processed (labor minutes, rework, fully loaded unit cost)
- Throughput per FTE and items processed per week
- Error and rework rate
- Inventory activation rate (vaulted → live → sold)
- Vault-related seller satisfaction / NPS
What Great Looks Like (6 Months)
- Material reduction in median and P90 time-to-liquidity.
- Clear, reliable SLAs across ingest, processing, and outtake.
- A weekly Vault operating dashboard actively used by leadership.
- 30–50% reduction in manual handoffs and exception-driven rework.
- Faster activation of existing vault inventory into live listings.
- A disciplined roadmap aligned across Ops, Engineering, and Marketplace.
- A Vault operation that scales volume without linear headcount growth.
Who You Are:
You are a highly driven, systems-oriented Product Manager who is excited to apply modern software and AI tools to a real-world, physical operation.
You are scrappy, hungry, and motivated to grow a business unit, not just ship features.
What We’re Looking For
- 5–8+ years of Product Management experience in operationally complex environments.
- Strong intuition for warehouse, logistics, or 3PL-style businesses, including metrics like throughput, SLAs, cost per unit, rework, and capacity utilization.
- Deep interest in AI-first workflows, including experimenting with AI agents, automation tools, and human-in-the-loop systems.
- Experience translating messy, real-world processes into clean, scalable internal tools.
- Comfort working closely with warehouse/ops teams and engineering teams.
- Highly data-driven; you define success clearly and hold yourself accountable to outcomes.
- Able to operate at both the tactical level (process details, edge cases) and the strategic level (roadmap, prioritization, business impact).
Bonus Experience
- Experience with fulfillment centers, warehousing, logistics, or 3PL operations.
- Exposure to international shipping, customs, insurance, or cross-border workflows.
- Experience deploying automation or AI-assisted tooling in operational environments.
- Familiarity with handling high-value physical assets at scale.
What You’ll Get From Us:
- A seat at the table to help shape the future of Alt and the alternative asset space
- Autonomy and ownership on projects that matter
- $100/month work-from-home stipend
- $200/month wellness stipend
- WeWork office stipend
- 401(k) retirement benefits
- Flexible vacation policy
- Generous paid parental leave
- Competitive healthcare benefits, including HSA, for you and your dependent(s)
Base salary range: $180,000 - $230,000, plus equity. Offers may vary based on experience, location, and other factors.
Ready to apply?
Apply to Alt
Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.
- Own the end-to-end seller journey from first submission to high-frequency, high-value seller
- Identify and close drop-off points across onboarding, Snap to Sell, quote acceptance, vault intake, and resubmission
- Build product-led experiences that activate dormant sellers and increase submission frequency among our dealer segment — without requiring manual outreach
- Partner with Data and Lifecycle to deploy behavioral triggers and personalized experiences that drive submissions at scale
- Own search quality, card discovery, and browse experiences across the platform
- Drive search-to-bid conversion through better ranking, filtering, recommendations, and real-time Alt Value pricing context
- Surface the right cards to the right buyers at the right moment
- Define and run a disciplined experimentation roadmap across all buyer-facing discovery surfaces
- Own the experimentation framework across the platform — hypothesis definition, test design, metric selection, and decision rules
- Run high-velocity A/B tests across onboarding, activation, search, and submission flows
- Build a compounding library of experiment learnings the full product team can leverage
- Partner tightly with the data team on infrastructure to ensure fast, reliable experimentation
- Monitor and improve marketplace health — submission volume, listing rates, bid depth, and sell-through
- Identify supply and demand imbalances by card category, price tier, and seller segment and build product solutions to address them
- Use Alt Value pricing data as a growth lever — surfacing market signals to sellers and buyers that drive action
- Build and own the quarterly Growth roadmap tied directly to submission volume, buyer conversion, and time-to-liquidity
- Partner with Engineering, Design, Data, Lifecycle, and Ops to ship continuously
- Operate at both the tactical level (funnel details, experiment results, edge cases) and the strategic level (what bets we're making and why)
- Communicate tradeoffs and progress clearly to the CEO and leadership team
- Submission volume (weekly, by seller segment)
- Search-to-bid conversion rate
- Snap to Sell activation rate (first submission)
- Seller reactivation rate (submissions from dormant sellers)
- Daily active search query volume
- Listing rate (vaulted inventory → live on marketplace)
- Experiment velocity (tests launched and decided per quarter)
- Dealer segment submission frequency and GMV
What Great Looks Like (6 Months)
- Measurable increase in weekly submission volume driven by product changes, not headcount
- A live experimentation program running 3-5 concurrent tests across growth surfaces
- Snap to Sell activation rate meaningfully improved through onboarding and product flow changes
- Search-to-bid conversion up through better discovery and Alt Value pricing context
- A dealer reactivation product that runs without manual outreach
- A growth roadmap that Engineering, Data, and leadership actively use to prioritize
What We're Looking For:
- 5-8+ years of Product Management experience with clear ownership of a growth surface, marketplace funnel, or PLG motion
- Demonstrated track record of driving measurable business outcomes through product experimentation and iteration
- Strong data fluency — Amplitude, Mixpanel, or similar, plus SQL or Python
- Experience partnering directly with Engineering and Data to build growth infrastructure, not just features
- Deep understanding of two-sided marketplace dynamics
- Scrappy, high-ownership operator who communicates with precision and moves without hand-holding
- Experience in collectibles, luxury goods, financial assets, or other high-value trust-sensitive marketplaces
- Familiarity with lifecycle tooling and how product and lifecycle intersect
- Experience with AI-assisted personalization, recommendation systems, or search ranking
- Background in operationally complex environments where physical and digital systems connect
What You’ll Get From Us:
- A seat at the table to help shape the future of Alt and the alternative asset space
- Autonomy and ownership on projects that matter
- $100/month work-from-home stipend
- $200/month wellness stipend
- WeWork office stipend
- 401(k) retirement benefits
- Flexible vacation policy
- Generous paid parental leave
- Competitive healthcare benefits, including HSA, for you and your dependent(s)
Base salary range: $180,000 - $230,000, plus equity. Offers may vary based on experience, location, and other factors.
Ready to apply?
Apply to Alt
Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.
Alt’s cash advance and lending products are rapidly becoming core revenue drivers. We’re hiring a Senior PM to own the full credit system end-to-end — underwriting logic, risk thresholds, expected-loss modeling, decisioning speed, borrowing experience, and all operational workflows linked to sending and receiving funds.
This role sits at the intersection of credit risk, financial modeling, product design, and operational execution. You’ll partner closely with Pricing (Alt Value), Data Science, Finance, and CX to build a world-class credit engine that delivers fast liquidity while maintaining strong portfolio performance.
You do not need to be a quant, but you must be comfortable with underwriting fundamentals, expected-vs-actual loss modeling, LTV logic, and risk controls — and equally comfortable designing clean, intuitive borrower flows. You will own both the backend credit engine and the customer-facing UI/UX for cash advances and loans.
This is a high-impact role directly tied to revenue, capital efficiency, and customer trust.
Why This Role Exists:
Alt’s lending and cash advance products require fast, accurate underwriting and seamless customer experiences. As we scale to larger loan sizes, more asset categories, and additional financing products, we need a dedicated PM to own the credit decisioning engine and improve both portfolio outcomes and customer liquidity.
Your mandate is to increase usable liquidity for customers (more accepted offers, more completed loans), while reducing losses and improving model accuracy.
What You’ll Own:
1. Credit Decisioning Engine
- Own underwriting logic for both cash advances and loans.
- Partner with Data Science to refine model thresholds, LTV caps, expected-loss calculations, and override rules.
- Improve calibration between expected loss (EL) and actual portfolio performance.
- Ensure decisioning is fast, consistent, and scalable across asset categories.
2. Cash Advance & Lending Product Experience
- Own the borrower UI/UX end-to-end: application → offer → funding → repayment.
- Improve clarity, trust, and ease-of-use in the borrowing experience.
- Reduce friction and increase completion rates for both cash advances and loans.
- Develop features that encourage responsible, repeat borrowing.
3. Portfolio Performance & Risk
- Monitor loss rates, delinquency, utilization, and customer repayment behavior.
- Work with Finance to maintain healthy margins and capital efficiency.
- Implement guardrails that reduce adverse selection and improve overall risk quality.
- Build dashboards and reporting that clearly communicate model health.
4. Operational Workflows
- Own CX/Ops flows related to funding, repayment, manual review, and exceptions.
- Reduce operational overhead through automation and clear logic pathways.
- Ensure operational processes scale with volume while maintaining strong controls.
5. Roadmap + Execution
- Build and own the quarterly roadmap for cash advances and lending.
- Align Engineering, Data Science, CX, Finance, Compliance, and Marketplace Ops.
- Communicate priorities clearly and drive disciplined, cross-functional execution.
Metrics You’ll Own:
Northstar Metric:Risk-Adjusted Portfolio Performance
(Balancing high advance/lending volume with model accuracy, low losses, and healthy customer repayment.)
KPIs:
Offer Acceptance Rate (cash advances)
→ % of customers who receive and accept an advance offer
Lending Conversion Rate (loans)
→ % of customers who complete the lending flow and take out a loan
Loss Rate vs Expected Loss (EL)
→ Calibration of the underwriting model
Delinquency Rate (Loans)
→ Portfolio health and repayment behavior
What Great Looks Like (6 Months):
- Higher offer acceptance and lending conversion without increasing losses.
- Faster underwriting decisions (hours → minutes).
- Improved model calibration: expected loss vs actual loss variance reduced.
- A simpler, more intuitive borrowing experience that increases customer trust and usage.
- Clean, scalable operational workflows with fewer manual interventions.
- Predictable, stable portfolio performance tied directly to Alt Value.
Who You Are:
- 5–8+ years of PM experience in credit, lending, underwriting, risk, or fintech.
- Strong understanding of underwriting logic, expected-loss modeling, delinquency, and LTV frameworks.
- Comfortable interpreting model outputs and turning them into credit rules and customer-facing flows.
- Experienced partnering with Finance, Data Science, CX, and Engineering.
- A product thinker who can simplify complex financial decisions into clear, user-friendly interfaces.
- Able to operate at multiple altitudes — from credit model details to high-level product strategy.
- You move fast, take ownership, and communicate clearly.
What You’ll Get From Us:
- A seat at the table to help shape the future of Alt and the alternative asset space
- Autonomy and ownership on projects that matter
- $100/month work-from-home stipend
- $200/month wellness stipend
- WeWork office stipend
- 401(k) retirement benefits
- Flexible vacation policy
- Generous paid parental leave
- Competitive healthcare benefits, including HSA, for you and your dependent(s)
Base salary range: $180,000 - $230,000, plus equity. Offers may vary based on experience, location, and other factors.
Ready to apply?
Apply to Alt