What you'll do

Solution Architecture & Design

• Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions 
• Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices
• Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem
• Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions

Customer & Partner Collaboration

• Act as the technical advisor on strategic partner-led engagements with Enterprise clients
• Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs
• Partner with Professional Services to ensure consistency in best practices across all delivery teams
• Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle
• Gather and synthesize partner and customer feedback to inform product roadmap, partnership strategy and partner enablement
• Manage and mitigate technical escalations that arise within partner-delivered engagements

AI & Innovation Leadership

• Champion the integration of AI capabilities within partner solutions, including agentic driven workflows
• Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities
• Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform
• Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space
• Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable 

Partner Enablement & Technical Leadership

• Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners
• Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution
• Create technical enablement content including reference architectures, implementation guides, and build best practice documentation
• Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards
• Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach

Program Development & Scale

• Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements
• Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback
• Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success
• Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale

Who you are

• 5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms
• 3+ years of proven experience designing and implementing complex Airtable deployments that span use cases
• 1+ years of experience working with partner ecosystems or systems integrators
• Must be Airtable Builder, Admin and AI certified
• AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions
• Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.)
• Experience creating technical documentation, enablement materials, and training content for diverse audiences
• Experience balancing partner needs, customer requirements, and business priorities
• Comfortable influencing stakeholders (both internal and external) and managing competing demands
• Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management)
• Comfortable with ambiguity, enjoys building processes and programs from the ground up
• Passionate about solving customer problems and delivering exceptional experiences

Airtable is seeking a Senior Solutions Architect to join our Post Sales team and partner with enterprise customers to design and implement complex, AI-enabled Airtable solutions. In this high-impact role, you’ll lead the architecture and delivery of enterprise implementations, translating business workflows into scalable, AI-powered systems that accelerate time-to-value and drive long-term adoption. You’ll work closely with Engagement Managers, Account teams, and Product to shape the future of how organizations leverage Airtable AI to transform their operations.

What you'll do

• Architect and deliver paid SOW enterprise Airtable implementations for strategic customers
• Lead scoping and design of Airtable AI solutions during professional services engagements
• Develop repeatable AI solution patterns, including AI workflows, automations, and structured data pipelines
• Establish best practices for data modeling, governance, and AI-enabled workflow design
• Partner with Engagement Managers to scope services engagements and define implementation plans
• Produce solution architecture diagrams, data models, and workflow documentation for enterprise customers
• Drive adoption of Airtable AI capabilities across multiple enterprise implementations
• Provide technical guidance and troubleshoot architectural challenges during implementations
• Collaborate with Product and internal teams to relay AI feature feedback and influence the roadmap

Who you are

• 5+ years of solution architecture, solution engineering, or technical consulting experience for enterprise SaaS platforms
• Strong understanding of data modeling, database design, and governance
• Experience designing workflow automation and operational systems
• Familiarity with AI-enabled SaaS capabilities (LLMs, AI automation, AI-assisted workflows, or AI copilots)
• Ability to translate complex business processes into scalable technical architectures
• Strong stakeholder communication skills across technical and executive audiences
• Experience scoping and delivering enterprise implementations
• Proficiency in process mapping and architecture documentation tools (e.g., Lucidchart, Visio)
• Experience designing AI-driven workflow solutions (LLMs, prompt design, AI agents, AI automation)
• Experience implementing platforms like Airtable, Notion, ServiceNow, Salesforce, Workato, or similar workflow/data systems
• Familiarity with APIs, integrations, and automation frameworks
• Experience with enterprise data governance and security models
• Experience in Professional Services or consulting organizations
• Technical familiarity with scripting or low-code/no-code platforms
• Experience developing repeatable architecture patterns or implementation frameworks

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers — serving as the long-term architectural authority for how those customers build, deploy, and scale intelligent workflows on Airtable's platform. This role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure.

What you'll do

• Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts — ensuring customer environments are built to fully leverage Airtable's platform, including Field Agents, Omni, automation architecture, and the connected data structures that make intelligent workflows perform at scale.
• Own the team's technical depth across Airtable's agent capabilities — including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture — so TAMs can guide customers through key architectural decisions and implementation.
• Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team. Foster a culture of ownership and continuous learning that keeps pace with Airtable's rapid product evolution.
• Establish and evolve frameworks for how TAMs assess and improve the technical health of Premium accounts — evaluating agent configurations, data semantics, integration coverage, and automation architecture against the full capability of the platform.
• Engage directly with customers during critical technical projects or escalations, diagnosing root cause, proposing structural remediation, and representing Airtable as a calm, expert partner.
• Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries and identify high-value accounts for Premium Support — articulating the TAM value proposition in terms of architectural depth, agent reliability, and long-term technical health.
• Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from Airtable's capabilities.
• Leverage data and KPIs (e.g., technical health scores, automation adoption, integration depth, CSAT) to inform decisions, measure success, and prioritize team focus.

Who you are

• You have 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams.
• You bring a solutions-architect mindset, with the ability to evaluate a customer's existing build, identify structural risk, and prescribe scalable improvements — translating complex technical requirements into concrete, actionable plans. You've done this in platform or integration-heavy SaaS environments where customers require ongoing architectural guidance to realize full product value.
• You use AI heavily in your own work — not experimentally, but as a core part of how you operate. You have strong intuition for which tools and approaches extract real value, and you build that thinking into the workflows, playbooks, and frameworks you create for your team.
• You have working fluency in AI architecture concepts relevant to enterprise customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows.
• You're a strategic leader and strong operator, known for building scalable frameworks that allow your team to deliver consistent technical value across a complex account portfolio — and for developing the technical depth and architectural judgment of the people around you.
• You are calm and confident under pressure, especially in high-stakes technical escalations, and you balance immediate resolution with long-term architectural remediation.
• You possess exceptional written and verbal communication skills, with the ability to make complex architectural trade-offs legible to audiences ranging from developers and data architects to leadership and executive sponsors.
• You're analytical and comfortable making data-informed decisions, using technical health signals and program metrics to prioritize resources and identify opportunities for evolution.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

As one of Airtable's Partner Solutions Architects, you will serve as a critical technical bridge between our partner ecosystem and Enterprise clients. You'll work at the intersection of our Professional Services, Partner, Product and Account teams to design and deliver scalable solutions that ensure strong customer outcomes across Partner-delivered engagements. This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network.

You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success.

What you'll do

Solution Architecture & Design

• Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions 
• Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices
• Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem
• Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions

Customer & Partner Collaboration

• Act as the technical advisor on strategic partner-led engagements with Enterprise clients
• Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs
• Partner with Professional Services to ensure consistency in best practices across all delivery teams
• Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle
• Gather and synthesize partner and customer feedback to inform product roadmap, partnership strategy and partner enablement
• Manage and mitigate technical escalations that arise within partner-delivered engagements

AI & Innovation Leadership

• Champion the integration of AI capabilities within partner solutions, including agentic driven workflows
• Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities
• Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform
• Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space
• Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable 

Partner Enablement & Technical Leadership

• Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners
• Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution
• Create technical enablement content including reference architectures, implementation guides, and build best practice documentation
• Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards
• Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach

Program Development & Scale

• Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements
• Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback
• Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success
• Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale

Who you are

• 5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms
• 3+ years of proven experience designing and implementing complex Airtable deployments that span use cases
• 1+ years of experience working with partner ecosystems or systems integrators
• Must be Airtable Builder, Admin and AI certified
• AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions
• Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.)
• Experience creating technical documentation, enablement materials, and training content for diverse audiences
• Experience balancing partner needs, customer requirements, and business priorities
• Comfortable influencing stakeholders (both internal and external) and managing competing demands
• Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management)
• Comfortable with ambiguity, enjoys building processes and programs from the ground up
• Passionate about solving customer problems and delivering exceptional experiences

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Join Airtable as an CX AI Architect and own the technical foundation that powers our AI-native customer support experience. You'll design and optimize how our AI agents reason, retrieve, decide, and act—architecting the knowledge systems, decision logic, and guardrails that enable reliable, scalable AI resolution at scale. This role requires deep fluency in how large language models work, hands-on experience with AI agent architectures, and the ability to partner closely with Engineering on production systems.

What you'll do

• Own Agent retrieval accuracy and relevance. Architect the knowledge systems that enable AI agents to surface the right answer on the first try. Measure and improve retrieval precision, contextual relevance, and hallucination rates.
• Drive automated resolution rates. Build the decision frameworks that allow agents to take confident actions. What APIs do agents need to access? When can they make account modifications? You're accountable for encoding business logic into auditable, predictable systems that resolve issues without human intervention.
• Manage AI safety and trust. Establish the guardrails that keep resolution rates high while failure rates stay low. You're responsible for what the agent doesn't do wrong: edge cases caught, prompt injection blocked, unintended behaviors prevented.
• Own the feedback loop. Monitor the observability layer that turns agent behavior into actionable insights. Instrument retrieval accuracy, action success rates, and failure patterns. Use this data to drive measurable week-over-week improvements in agent performance.
• Continuously improve agent quality. Develop and maintain the prompt architecture that governs how agents reason and respond. Build systematic approaches to versioning, A/B testing, and performance evaluation, measuring consistency, accuracy, and adaptability across scenarios.
• Drive integration strategy. Architect how agents connect to external systems—billing platforms, CRMs, internal tools, Airtable APIs. Define authentication patterns, error handling, and data transformation. Uptime, error rates, and data accuracy are your metrics.

Who you are

• You understand how large language models work—not just how to use them, but how they reason, where they fail, and why. You're familiar with concepts like RAG architectures, prompt engineering patterns, chain-of-thought reasoning, and agent frameworks. You've built or significantly contributed to AI-powered systems in production.
• You think in terms of data flows, state management, error handling, and edge cases. You can design complex systems that are both powerful and reliable. You've likely worked in roles like solutions architecture, platform engineering, or technical program management.
• You can write scripts, work with APIs, query databases, and prototype solutions. You're not a full-time software engineer, but you're dangerous enough to build, test, and validate technical approaches independently. 
• You instrument systems, analyze logs, and use data to diagnose issues and validate improvements. You build dashboards, define metrics, and can tie technical changes to business outcomes like resolution rates and customer satisfaction.
• You can explain complex AI system behavior to non-technical stakeholders, write clear technical documentation, and translate business requirements into system specifications. You're effective working across engineering, product, and operations teams.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

What you'll do

• Deliver multiple concurrent enterprise Airtable implementations on time and within scope
• Design scalable, reusable solution patterns and implementation playbooks
• Lead customer onboarding and accelerate time-to-value
• Advise customers on best practices, solution architecture, and workflow design
• Contribute to internal documentation and best practice libraries
• Partner with product teams to share customer insights and influence the roadmap
• Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction
• Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation

Who you are

• 5–8+ years in consulting, professional services, or solution delivery roles
• Experience with enterprise SaaS platforms (e.g., Airtable, Salesforce, ServiceNow)
• Strong background in workflow design, process mapping, and system implementation
• Skilled in cross-functional stakeholder management in enterprise environments
• Excellent consulting and client-facing communication skills
• Ability to translate business requirements into scalable solutions
• Solid understanding of database design and data modeling
• Proven project management skills across multiple concurrent implementations
• Ability to simplify complex technical concepts for diverse audiences
• Hands-on builder mindset with Airtable or similar platforms
• Basic fluency in AI/automation (workflows, scripting, LLM-enabled automations)
• Deep Airtable platform expertise (preferred)
• Experience with APIs, integrations, or light scripting (preferred)
• Industry-specific consulting experience (e.g., marketing ops, product ops, finance ops) (preferred)
• Change management and training experience (preferred)
• Experience contributing to product feedback loops (preferred)
• Prior experience in a high-growth startup or scaling services organization (preferred)

What We Offer 

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave 
• Complimentary mental health support via Modern Health 
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people.  We take great pride in holding everyone accountable for treating each other with dignity and respect. 

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.

As a Strategic Account Executive at Airtable you will have the opportunity to work closely with a variety of strategic accounts across the Fortune 500 globally. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our product to drive maximum impact for their business.

Just like Lego blocks, what our customers can build with Airtable is virtually limitless. The opportunity for an Account Executive to make an impact on the largest global businesses is massive. Do you thrive working closely with strategic accounts on their unique business needs? Are you looking for some truly fascinating work, where you'll work alongside a best in class team, harnessing the power of an extraordinary product, for a company with unlimited growth potential? 

What you'll do

• Prospect, develop, manage sales pipeline and close customers onto our Airtable Platform through inbound and outbound efforts 
• Build relationships with senior executives and decision makers across all industries
• Prioritize your book of business, develop and execute on account plans for each individual account, including identifying new opportunities, bridging use cases across departments, and building and climbing the org chart
• Source expansion opportunities in new departments, while telling a compelling wall to wall (multi-use case) story to the CIO (and other relevant executives) as an account gains momentum.
• Own the full sales-cycle from lead to close
• Coordinate resources throughout the sales cycle, including legal, sales engineering, implementation specialists and leadership
• Educate and consult customers on the value of Airtable throughout the sales and adoption cycle
• Model a wide range of use cases in which Airtable can drive business transformation across different industries
• Prioritize opportunities and manage a high volume of inbound and outbound email efficiently
• Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top down territory analysis

Who you are

• You have 8+ years of quota carrying SaaS sales experience within a SaaS company selling software solutions into multiple industries
• 6+ years selling into the Enterprise segment
• Track record of overachieving quota across 6-8 quarters, and at least 1-2 quarters of strong overachievement
• Experience selling to central buying/IT teams and managing stakeholders in Procurement and Legal. As well as, developing and deepening relationships with C-level, Exec and VP stakeholders
• Demonstrated ability to successfully and repeatedly close 6-figure ARR deals in a competitive market 
• You have strong prospecting, account planning, and experience selling into teams
• You have owned complex deals with named accounts (3K+ FTEs) 
• You thrive partnering with business leaders and executives, developing long term relationships and aligning key stakeholders company-wide at each stage of the sales lifecycle
• You are consultative and able to navigate the complexities and needs of clients across industries, size and lifecycles
• Strong communication and executive presence. Very comfortable presenting to a room, engaging and influencing executive decision makers
• You are passionate about our overall mission and how customers can use Airtable
• You execute with excellence and have a deep track record of creating significant revenue impact and deep relationships for your organization
• You are scrappy, resourceful and a creative problem solver when discovering the business needs of your customer and understanding how Airtable plugs into the bigger picture for them
• You embody a growth mindset and seek out opportunities to constantly learn and grow

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-remote