About the Role

The Emerging Accounts Manager manages the full post sales lifecycle for a high volume portfolio of customers with contract ARR under $50,000. You own onboarding, adoption, ongoing engagement, and renewal execution across your entire book. The goal of the role is to protect low ARR, low complexity revenue while improving renewal predictability through consistent coverage and disciplined execution.

This role is built for repeatability. You operate within defined playbooks and workflows, using programmatic outreach as the primary engagement model. Proactivity is limited and driven by clear usage, health, or renewal signals. You develop pattern recognition across accounts to identify common risks, adoption gaps, and opportunities, and you act on those patterns to drive retention at scale.

What You’ll Do

• Act as the primary point of contact for a large portfolio of Emerging Accounts
• Own the full post sales lifecycle, including onboarding, adoption, and renewal
• Manage renewals across your entire book, not just the final 90 day window
• Prepare, deliver, and close high volume renewals using defined processes
• Execute standardized onboarding and adoption motions using playbooks
• Use programmatic outreach as the primary engagement model
• Conduct live customer interactions only when health or usage signals require it
• Monitor customer health using product usage, engagement, and support data
• Deliver value reminders tied to core use cases and outcomes
• Identify common risk, churn, and adoption patterns across accounts
• Surface repeatable expansion or upsell indicators through pattern recognition
• Escalate non standard risks, deal structures, or customer needs
• Maintain accurate account, health, and renewal data in CRM systems
• Ensure renewals close on time with high forecast accuracy
• Share trends, recurring issues, and insights with CXM, Sales, and Operations teams
• Support continuous improvement of scaled motions, workflows, and playbooks

What We’re Looking For

• Experience in customer success, renewals, account management, or SaaS support roles
• Comfort managing a high volume portfolio with structured workflows
• Ability to execute consistently within defined processes
• Strong organization and attention to detail
• Clear written and verbal communication skills
• Ability to identify patterns across many accounts
• Experience working with CRM systems

We’d Be Delighted If You Also Have

• Experience working in scaled or pooled customer models
• Familiarity with SaaS renewal and quoting workflows
• Exposure to customer health scoring and usage analytics
• Interest in growing into higher ARR or higher complexity CXM roles

Compensation

The starting base pay range for this position is: $63,000-$70,000 USD per year. Base pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role is eligible for a sales incentive plan. On-target earnings (OTE) are approximately $90,000-$100,000 USD annually, consisting of base compensation plus variable incentive pay based on performance. This role offers stock options, providing a direct opportunity to share in Airship’s success.

Benefits & Perks

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off 
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• And more!

California residents can view the CCPA disclosure notice here.

**Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.

About the Role

The Airship Partnership team drives business relationships with solution partners (agencies and system integrators) and leading technology vendors to jointly deliver high-impact customer engagement and expand Airship's presence across the MarTech ecosystem.

We are looking for a Strategic Partnerships & Alliances Director  – Americas to drive our partner strategy across the Americas. You will lead a lean, high-performing team while personally driving our efforts towards alliance development and managing executive-level relationships with our most strategic technology and solution partners. This is a player-coach role: you will set the strategic direction and execute alongside your team to drive co-sell revenue, partner enablement, and new alliance development.

About You

You are a strategic, relationship-driven leader with deep roots in the MarTech or SaaS ecosystem. You combine big-picture thinking with a bias toward execution. You are equally comfortable presenting a partner strategy to the leadership team and rolling up your sleeves to close a co-sell deal. You thrive in fast-paced, ambiguous environments and treat challenges as opportunities.

What You'll Do

• Architect and scale the Agency Ecosystem. Design a world-class program, acting as the primary driver for both strategy and hands-on execution. You will personally own the full partner lifecycle — from initial pitch to deal close — to build a bilateral revenue engine through jointly profitable GTM frameworks.
• Build Partner Enablement Programs. Collaborate with Marketing, Product, and Services to develop partner training, certification pathways, and sales playbooks that empower partners to independently position, sell, and deliver Airship solutions.
• Identify and Develop New Partnerships. Scout, evaluate, and onboard new strategic alliances and agency relationships. Assess partner potential based on market coverage, technical capability, and strategic fit.
• Drive Sourced and Co-Sell Revenue. Architect opportunity generation and co-selling motions to strengthen pipeline and accelerate deal velocity, support joint account planning, and grow partner-sourced and influenced revenue. Serve as the bridge between partner teams and Airship's direct sales organization.
• Lead and Mentor the Team. Manage and develop a team of one Technology Partner Manager. Foster a culture of accountability, collaboration, and results. Lead by example as a hands-on contributor.
• Own Strategic Partner Relationships. Cultivate senior and executive relationships with both our most important solution and technology and solution partners. Develop and manage joint business plans with clear co-sell targets, shared KPIs, and regular QBRs.
• Measure and Optimize Performance. Establish clear metrics for partner-sourced pipeline, co-sell revenue, partner engagement, and enablement maturity. Report regularly to leadership with data-driven insights and recommended adjustments.
• Collaborate Cross-Functionally. Work closely with Sales, Customer Success, Services, Marketing, and Product to align partnership initiatives with company objectives. Serve as the internal voice of the Americas partner ecosystem.
• Represent Airship Externally. Attend and represent Airship at industry events, partner conferences, and executive briefings. Strengthen Airship's brand and partner program visibility across the Americas, jointly with the VP of Global Partnerships.

What We're Looking For

• 15+ years of experience in partnerships, alliances, business development, or channel sales within the SaaS or MarTech industry
• Proven track record of building and scaling partner programs that drive measurable revenue impact
• Strong executive presence with the ability to communicate and influence at the VP and C-level, both internally and with partners
• Existing network of partner relationships across agencies or system integrators in the Americas
• Deep understanding of customer engagement, mobile marketing, or digital marketing solutions
• Analytical mindset with the ability to use data to set strategy, track performance, and tell a compelling story
• Willingness to travel approximately 25-30% for partner meetings and industry events

We'd Be Delighted If You Also Have

• MBA or advanced degree in Business, Marketing, or a related field
• Experience leading cross-functional GTM initiatives in matrixed organizations
• Previous experience at a high-growth SaaS company in the $50M–$200M revenue range
• People management experience, including coaching and developing small teams

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. 

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

Starting Base Pay Range: $129,000 - $154,000 USD per year

This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. This role is eligible for a sales incentive plan. On-target earnings (OTE) are approximately $185,000 - $220,000 USD annually, consisting of base compensation plus variable incentive pay based on performance. All offers include stock options so employees have the opportunity to benefit from Airship’s success. 

Benefits & Perks

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off 
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development
• And more!

California residents can view the CCPA disclosure notice here.

**Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.

About the Role

This is an exciting opportunity to join Airship’s Business Value Services (BVS) organization, a growing team representing a blend of frontline commercial execution and long-term strategic thinking. This role will provide pre-sale support across the Americas to help prospective customers understand the economic benefit of their investment in Airship’s solutions. Primary duties include, but are not limited to, prospect research, creating compelling data-backed business cases, ROI projections using our proprietary in-house forecast tools, and Business Value Presentations. 

BVS is closely aligned with our global go to market strategy, directly supporting sales pursuits within our top verticals and accounts. This role’s primary focus will be to support customer engagements from initial discovery to value proposals and through Quarterly Business Reviews (QBRs) for select existing customers. This involves creating slide decks, value forecasting, and helping articulate the business impacts of Airship’s solutions. Drawing on your analytical and communication skills, you will work closely with Airship’s Account Executives and Growth Managers to ensure the seamless delivery of meaningful, data-driven value forecasts that help drive positive decision-making and customer success. 

We are looking for a highly passionate, driven and inquisitive individual who can effectively communicate how our solutions help our prospective customers transform their businesses and support their long-term strategic objectives.

What You'll Do

• Quickly become familiar with prospects’ industries and business models
• Understand and articulate Airship’s value proposition across industries
• Capture relevant insights and data from prospective customers to assess needs and problems
• Translate recommendations into quantified value potentials
• Deliver assessments & presentations to enable our target accounts to make decisions and take action
• Sales Partnership: Work closely with Airship’s sales team and other functions to help define account strategies and prioritize sales initiatives, based on value potential and opportunity size
• Value Selling: Build compelling business case presentations and ROI (Return on Investment) analyses aimed at accelerating, justifying, and/or expanding sales opportunities

What We're Looking For

• 1-2 years of professional experience, ideally in consultative or strategic customer-facing roles
• Results-oriented, strategic thinker that enjoys helping prospects "cross the chasm" from current state to future state
• Strong analytical skills, including the ability to derive actionable insights from forecast models and clearly communicate complex ideas to prospect teams, while handling questions and objections
• Comfortable leading and executing initiatives and handling conflicting demands creatively and quickly
• Thrive in working collaboratively and cross-functionally, particularly with Sales, Solution Engineering, and other key partners
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

We'd Be Delighted If You Also Have

• Spanish language fluency
• Experience with quantitative modeling
• Familiarity with technology and/or enterprise software
• Experience in B2C, Retail, Travel, or Media 
• Experience in account strategy support, as well as development and execution of value hypotheses, business cases, and commercial proposals

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. 

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

The starting base pay range for this position is: $70,000-$95,000 USD per year. Base pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role is eligible for a sales incentive plan. On-target earnings (OTE) are approximately $100,000-$135,000 USD annually, consisting of base compensation plus variable incentive pay based on performanceThis role offers stock options, providing a direct opportunity to share in Airship’s success.

Benefits & Perks

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off 
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• And more!

California residents can view the CCPA disclosure notice here.

**Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.