Location: Seoul

Market: South Korea

Get to Know our Team:

Supply is a team of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new product to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.

The Opportunity:

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

• Develop long-lasting relationships with key supply partners to enable Agoda’s growth in the region
• Maintain regular and meaningful engagement with Agoda’s key supply partners
• Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business
• Train and inform clients of both new and existing technologies, tools, and models
• Prepare materials to aid in growing our business during partner meetings
• Respond to partners requests in a timely and effective manner
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
• Deliver on country KPIs, growth targets and country strategic initiatives
• Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed:

• Bachelor’s degree
• Minimum 3 – 5 years of experience in business development and/or account management
• Strong interpersonal skills & ability to influence both external / internal stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional “get it done” attitude and work ethic
• Proven success in acquiring, building & maintaining long term customer relationships
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas
• Strong Proficiency in English & Korean

It’s Great if you have:

• MBA or Master’s degree
• Experience in Travel industry

#Seoul #Busan #South Korea

Location: Seoul

Market: South Korea

Get to Know our Team:

Supply is a team of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new product to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.

The Opportunity:

As a Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

• Develop long-lasting relationships with key supply partners to enable Agoda’s growth in the region
• Maintain regular and meaningful engagement with Agoda’s key supply partners
• Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business
• Train and inform clients of both new and existing technologies, tools, and models
• Prepare materials to aid in growing our business during partner meetings
• Respond to partners requests in a timely and effective manner
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
• Deliver on country KPIs, growth targets and country strategic initiatives
• Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed:

• Bachelor’s degree
• Minimum 3 – 5 years of experience in business development and/or account management
• Strong interpersonal skills & ability to influence both external / internal stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional “get it done” attitude and work ethic
• Proven success in acquiring, building & maintaining long term customer relationships
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas
• Strong Proficiency in English & Korean

It’s Great if you have:

• MBA or Master’s degree
• Experience in Travel industry

#Seoul #Busan #South Korea

About the Team   

Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization, and sustained performance across multiple sites and partners.   
  
About the Role   

The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.   

You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.   

Key Responsibilities   

Regional & Operational Ownership  

• Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable) 
• Own end to end regional outcomes, including service quality, efficiency, resiliency, and cost to serve 
• Balance cross site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy    

Strategy & Roadmap   

• Translate CEG strategy into a 12–18 month regional roadmap, prioritizing initiatives that deliver measurable customer and business impact 
• Anticipate demand shifts (seasonality, launches, policy or regulatory changes) and lead proactive regional adjustments 
• Sponsor and govern cross site initiatives to ensure consistency and scalability   

Improvement, Innovation & Resiliency   

• Scale adoption of tools, technologies, and best practices across sites 
• Institutionalize experimentation standards, operational rigor, and learning across the regional leadership team 
• Strengthen regional resiliency through standardized playbooks (e.g. surge, BCP, knowledge governance)   

Stakeholder Leadership   

• Serve as the regional “go to” for customer operations performance, risks, and initiatives 
• Bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land regionwide solutions 
• Communicate regional performance, scenarios, and recommendations to senior stakeholders with minimal supervision   

People & Organization Leadership   

• Lead through Regional Managers and/or Vendor Managers, setting a high bar for performance management and leadership capability 
• Design and evolve regional org structures, language pools, and shift strategies to meet KPIs 
• Build successor ready pipelines, enable cross site talent mobility, and develop future senior leaders 
• Address underperformance decisively, fairly, and in line with Agoda values   

What You’ll Bring   

• Excellent spoken and written Korean skills, and Business level of English
• Extensive demonstrated experience leading largescale, multisite or multi-country operations 
• Proven ability to own regional outcomes and manage complexity across markets and partners 
• Strategic thinking combined with operational execution excellence with strong analytical and experimentation mindset   
• Demonstrated ability and willingness to dive into detail to understand issue complexity, propose actionable plans, and collaborate effectively with stakeholders
• Advanced stakeholder management and influencing skills, including Senior Leadership exposure 
• A track record of developing leaders and building resilient organizations   

Nice to Have   

• Experience managing outsourced/vendor operations at scale
• Deep exposure to regulatory-complex or high-growth markets  

Why Agoda  

• Hybrid Work 
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment) 

#CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

Location: Seoul, South Korea OR Tokyo, Japan (Relocation support available)

About the Team:

The North Asia Regional Management Office partners closely with Agoda’s regional leadership to deliver actionable insights, align cross-functional objectives, and drive high-impact strategic initiatives. Our mandate is to translate top-level priorities into operational excellence, transforming early-stage concepts into scalable business opportunities that accelerate local and regional growth. 

Why Join Us? 

This is a unique opportunity to drive strategic impact at scale, working at the intersection of analytics, strategy, and operations in one of the most dynamic regions for Agoda. If you are passionate about solving complex business problems and thrive in a collaborative, high-performance environment, we invite you to join our team and shape the future of travel in North Asia. 

The Opportunity:

As Senior Manager/Lead of Strategy & Operations, North Asia, you will play a pivotal role in shaping Agoda’s strategic direction across the region. You will lead mission-critical projects, working alongside senior leaders in product, supply, marketing, and finance to deliver on our most important business objectives. Your expertise in market and data analysis will inform executive decision-making and unlock new avenues for growth. 

Key Responsibilities:

• Strategic Planning: Design and implement long-term strategies that drive sustainable business growth and competitive advantage. 
• Performance Management: Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. 
• Program Execution: Lead the end-to-end delivery of strategic programs, ensuring alignment with business goals, timely execution, and continuous improvement. 
• Stakeholder Engagement: Build trusted relationships with senior stakeholders, facilitating clear communication and cross-functional collaboration to advance shared objectives. 
• Market & Competitive Analysis: Conduct rigorous market research and competitor benchmarking to identify emerging trends and inform strategic priorities. 
• Data-Driven Insights: Leverage advanced analytics to evaluate business performance and guide data-driven decision-making. 

What We’re Looking For:

• Education: Bachelor’s degree in Business, Economics, Finance, or a related field; MBA or equivalent advanced degree strongly preferred.
• Experience: Experience in strategy, management consulting, or a related discipline, with a proven record of leading complex, high-impact initiatives.
• Analytical Acumen: Exceptional quantitative and analytical skills, with the ability to distill complex data into actionable insights.
• Leadership: Demonstrated ability to lead cross-functional teams and drive projects to successful outcomes in a fast-paced environment.
• Communication: Outstanding verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• Problem-Solving: Strong strategic and creative problem-solving capabilities, with a track record of addressing complex business challenges.
• Project Management: Advanced project management skills, including the ability to manage multiple priorities and deliver results under tight deadlines.
• Stakeholder Management: Experience building and maintaining relationships with key internal and external stakeholders.
• Technical Proficiency: Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and financial modeling.

#South Korea #Japan #Singapore #Hong Kong #Strategy # Ops # Business Growth #Leadership #Agoda # Hiring

Location: Seoul, South Korea OR Tokyo, Japan (Relocation support available)

About the Team:

The North Asia Regional Management Office partners closely with Agoda’s regional leadership to deliver actionable insights, align cross-functional objectives, and drive high-impact strategic initiatives. Our mandate is to translate top-level priorities into operational excellence, transforming early-stage concepts into scalable business opportunities that accelerate local and regional growth. 

Why Join Us? 

This is a unique opportunity to drive strategic impact at scale, working at the intersection of analytics, strategy, and operations in one of the most dynamic regions for Agoda. If you are passionate about solving complex business problems and thrive in a collaborative, high-performance environment, we invite you to join our team and shape the future of travel in North Asia. 

The Opportunity:

As Senior Manager/Lead of Regional Management Office, North Asia, you will play a pivotal role in shaping Agoda’s strategic direction across the region. You will lead mission-critical projects, working alongside senior leaders in product, supply, marketing, and finance to deliver on our most important business objectives. Your expertise in market and data analysis will inform executive decision-making and unlock new avenues for growth. 

Key Responsibilities:

• Strategic Planning: Design and implement long-term strategies that drive sustainable business growth and competitive advantage. 
• Performance Management: Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. 
• Program Execution: Lead the end-to-end delivery of strategic programs, ensuring alignment with business goals, timely execution, and continuous improvement. 
• Stakeholder Engagement: Build trusted relationships with senior stakeholders, facilitating clear communication and cross-functional collaboration to advance shared objectives. 
• Market & Competitive Analysis: Conduct rigorous market research and competitor benchmarking to identify emerging trends and inform strategic priorities. 
• Data-Driven Insights: Leverage advanced analytics to evaluate business performance and guide data-driven decision-making. 

What We’re Looking For:

• Education: Bachelor’s degree in Business, Economics, Finance, or a related field; MBA or equivalent advanced degree strongly preferred.
• Experience: Experience in strategy, management consulting, or a related discipline, with a proven record of leading complex, high-impact initiatives.
• Analytical Acumen: Exceptional quantitative and analytical skills, with the ability to distill complex data into actionable insights.
• Leadership: Demonstrated ability to lead cross-functional teams and drive projects to successful outcomes in a fast-paced environment.
• Communication: Outstanding verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• Problem-Solving: Strong strategic and creative problem-solving capabilities, with a track record of addressing complex business challenges.
• Project Management: Advanced project management skills, including the ability to manage multiple priorities and deliver results under tight deadlines.
• Stakeholder Management: Experience building and maintaining relationships with key internal and external stakeholders.
• Technical Proficiency: Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and financial modeling.

#South Korea #Japan #Singapore #Hong Kong #Strategy #Ops # Business Growth #Agoda # Hiring