For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Job Responsibilities

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Pay Scale: $20.00 - $21.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

EVENT STAFF:

• GUEST SERVICES
• BOX OFFICE ATTENDANT
  
  

GUEST SERVICES

A Brief Overview
Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

A Brief Overview

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• 2-4 years of related work experience
• Ability to operate sound systems and plan for live production events
• Working knowledge of standard tools and equipment of the trade
• Ability to lift, push, and pull at least 50 pounds
• Ability to maintain effective working relationships
• Strong listening and verbal communication skills
• Must have a positive attitude and be team oriented
• Able to work various hours: nights, weekends, and holidays as required
• Experience with music industry preferred

Pay Scale: $20.00 - $25.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

BOX OFFICE ATTENDANT

A Brief Overview
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments.

Job Responsibilities 

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• 2-4 years of related work experience
• Ability to operate lighting systems and plan for live production events
• Working knowledge of standard tools and equipment of the trade
• Ability to lift, push, and pull at least 50 pounds
• Ability to maintain effective working relationships
• Strong listening and verbal communication skills
• Able to work various hours: nights, weekends, and holidays as required
• Must be self-motivated, reliable, and punctual
• Must have a positive attitude and be team oriented
• Experience with music industry preferred

Pay Scale: $20.00 - $22.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview
Security & Guest Services Staff will be responsible for ensuring a safe and enjoyable event for concert goers, performers, and fellow team members. This position is responsible for screening guests upon arrival, scanning tickets for entry, checking credentials for backstage and restricted areas, and general crowd control for the entirety of each show.

Job Responsibilities 

• ID checking and wrist banding patrons over 21
• Perform security screenings and bag checks via walk-thru metal detectors, wand, and/or physical pat downs
• Ticket scanning
• Credential checks throughout the venue including, backstage and restricted areas
• Monitoring external venue areas including parking lots, allies, and smoking areas
• Identifying and addressing unsafe or disorderly conduct through the use of de-escalation tactics or other best practice methods
• Artist escort to and from public areas
• Light cleaning during and after all events

Required Qualifications 

• Must be over 18 to apply
• A minimum education level of: High School Diploma or its equivalency
• Previous security experience preferred, but not required • Ability to work in a loud and fast paced environment
• Ability to de-escalate tense situations
• Must be able to stand or walk for up to 7 hours
• Strong intrapersonal skills with an outgoing, friendly personality
• Strong listening and verbal communication skills
• Must have a positive attitude and be team oriented
• Availability to work various hours: nights, weekends, and holidays as required

Pay Scale: $20.00 - $22.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

PRODUCTION STAFF

• AUDIO TECHNICIAN
• LIGHTING TECHNICIAN
  
  

AUDIO TECHNICIAN

The Audio Technician will serve as the main point of contact for tour audio during shows. Additionally, the position is responsible for sound and A/V-related equipment inventory, cleaning, and maintenance.

PRIMARY RESPONSIBILITIES

• Responsible for set up, operation, and maintenance of venue sound systems.
• Operate sound system during shows and confirm that microphones and speakers are functioning.
• Load/unload equipment from trucks and set up equipment according to stage design while ensuring safety requirements are met.
• Venue maintenance, including sound and stage equipment. 
• Provide audio support and management as needed for private events.
• May be responsible for production and operations aspects including vendor end-to-end onsite set up.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• 2-4 years of related work experience
• Ability to operate sound systems and plan for live production events
• Working knowledge of standard tools and equipment of the trade
• Ability to lift, push, and pull at least 50 pounds
• Ability to maintain effective working relationships
• Strong listening and verbal communication skills
• Computer literate and proficient in MS Office (Outlook, Excel, Word)
• Must be self-motivated, reliable, and punctual
• Must have a positive attitude and be team oriented
• Able to work various hours: nights, weekends, and holidays as required
• Experience with music industry preferred

Pay Range: $25.00 - $32.00

BONUS

• This position is not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event Staff: This position is not currently eligible for benefits.
  
  
  

LIGHTING TECHNICIAN

SUMMARY

The Lighting Technician will serve as the main point of contact for lighting during shows and events. Additionally, the position is responsible for lighting-related equipment inventory, cleaning, and maintenance.

PRIMARY RESPONSIBILITIES

• Responsible for set up, operation and maintenance of venue lighting system.
• Operate lights during shows configuring color and tone to ensure artist’s vision and mood are achieved.
• Load/unload equipment from trucks and set up equipment according to stage design while ensuring safety requirements are met.
• Provide lighting support and management as needed for private events.
• Responsible for venue maintenance including lighting and stage equipment. 
• May be responsible for production and operations aspects including vendor end-to-end onsite set up.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• 2-4 years of related work experience
• Ability to operate lighting systems and plan for live production events
• Working knowledge of standard tools and equipment of the trade
• Ability to lift, push, and pull at least 50 pounds
• Ability to maintain effective working relationships
• Strong listening and verbal communication skills
• Computer literate and proficient in MS Office (Outlook, Excel, Word)
• Able to work various hours: nights, weekends, and holidays as required
• Must be self-motivated, reliable, and punctual
• Must have a positive attitude and be team oriented
• Experience with music industry preferred

Pay Range: $25.00 - $32.00

BONUS

• This position is not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event Staff: This position is not currently eligible for benefits.
  
  

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summaries:

• BOX OFFICE ATTENDANT
• COAT CHECK STAFF
• VENUE HOST
  
  

1. BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments.

PRIMARY RESPONSIBILITIES

• Accurately and efficiently processes orders and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets.
• Greet customers with a positive and friendly demeanor.
• Assist guests by providing information, answering questions, and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contribute to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness, and helping to develop and maintain a positive work environment.

QUALIFICATIONS 

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of cash-handling and related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic math skills
• Must be responsible and professional
• Effective decision-making skills  
• Demonstrated ability to work in a fast-paced environment
• Must be self-motivated, reliable, and punctual
• Available to work flexible hours, including nights, weekends, and holidays

PAY SCALE: $23.00  

BONUS

• These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event based positions are not eligible for benefits through AEG Presents.
  
  

2. COAT CHECK STAFF

SUMMARY

Coat Check Staff will act as one of the main providers of direct services to guests. They are responsible for various tasks such as checking coats in and out, selling concessions, and answering questions. Coat Check Staff will provide a variety of customer service duties on behalf of the venue in an expert, professional, and friendly manner.

PRIMARY RESPONSIBILITIES

• Operate the various coat check areas within established guidelines and procedures at the venue. 
• Greet guests, answer guest questions, resolve guest complaints, and direct guests to important areas of the venue (i.e., restrooms, ATM, ADA areas, VIP areas, merch, and concert area, etc.) and provide additional assistance whenever necessary.
• Cash handling duties and reconciliation of bank.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• May be responsible for moving around to different positions to give breaks to other staff.
• Collect lost and found items and provide guest services to patrons picking up lost items.
• Sort and log lost items that are found in accordance with event protocol.
• Perform other duties and responsibilities as deemed appropriate by Management.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of cash-handling and related work experience
• Ability to work in varying conditions
• Ability to lift 25 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule
• Ability to stand and walk for long periods of time
• Must be self-motivated, reliable, and punctual
• Previous experience working in events and knowledge of the music industry preferred

PAY SCALE: $20.76

BONUS

• These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event based positions are not eligible for benefits through AEG Presents.
  
  

3. VENUE HOST

SUMMARY

The Venue Host will ensure a superior level of service is provided to all guests and will seat ADA guests and guests who have purchased VIP upgrades. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Venue Host will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc.

PRIMARY RESPONSIBILITIES

• Seat VIP guests and assist ADA patrons while complying with facility/event ADA requirements.
• Ensure designated VIP and ADA areas are set up, clean, and ready for patron entry and assist with breakdown after event.
• Respond to guest behavior issues.
• Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to House Manager.
• Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards, and any issues that may occur during scheduled shows and performances.
• Responsible to ensure breaks are taken and to ensure proper coverage while staff is on break.
• Assist House Manager with special projects.
• Settle merch with artists and collect the house merch cut.
• May assist with private events.
• Proactively monitor and engage with clients and provide the highest quality of customer service in a friendly and timely manner.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 2-3 years of cash-handling and related work experience
• Excellent interpersonal, communication, and problem-solving skills
• Ability to work in a fast-paced environment
• Must be self-motivated, reliable, and punctual
• Must have a positive attitude and be team oriented
• Available to work nights, weekends, and holidays

PAY SCALE: $23.00

BONUS

• These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event based positions are not eligible for benefits through AEG Presents.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.