The Role

We’re looking for dynamic and results-driven Senior Presales Consultants located in Western Canada to join our team, helping some of the world’s most innovative and fast-growing companies harness the power of AI and automation. This role requires a competitive spirit, a passion for cutting-edge technology, and the flexibility to adapt in a fast-paced, evolving environment. Partnering with our Enterprise Sales team, you will design impactful solutions that address clients’ unique challenges, driving success and measurable outcomes.

Learn more at www.ada.cx.

Responsibilities

• Develop a deep understanding of client goals, industry challenges, lead strategic discovery sessions to identify client pain points and position our offerings as the optimal choice.
• Deliver persuasive, value-driven presentations and demonstrations that showcase our competitive edge, particularly in AI-driven solutions.
• Leverage expertise in AI, LLMs, and generative models to create innovative, automation-first strategies.
• Educate clients on the transformative potential of AI technologies, aligning solutions to their business objectives.
• Adapt to changing client needs and market conditions, maintaining a proactive and solution-oriented mindset.
• Partner with cross-functional teams, including Product and Engineering, to ensure client feedback drives continuous innovation.
• Support the Sales team in navigating complex sales cycles, providing technical expertise and strategic guidance.
• Support revenue goals by driving technical alignment and showcasing the unique value of our solutions.
• Act as a trusted advisor, guiding clients to achieve success through our platform.

About You

• 6-8 years of experience in presales, solutions consulting, or presales engineering.
• Proven track record of winning deals by effectively communicating value and differentiation.
• Strong understanding of AI technologies, including LLMs and generative models, and their business applications.
• Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, Hubspot), and integration methodologies.
• Flexible and resilient, able to adapt to shifting priorities and deliver results under pressure.
• Exceptional communication, storytelling, and relationship-building skills.
• Collaborative team player with a passion for learning and innovation.
• Located in Western Canada
  #LI-NS1
  Compensation: $160,000 - $200,000k CAD OTE
  
  Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
  
  

As a Senior ML Scientist at Ada, you will own the quality and reliability of the AI features that power our AI Agent platform for customer support. You will partner with Product Managers, Engineers, and Designers to frame problems, design experiments, and make evidence-based decisions that improve outcomes for customers and end users. You will primarily deliver simple and highly reusable evaluation and analysis code, and you will collaborate with engineers to productionize changes. To be successful, you will develop a deep understanding of Ada’s product and empathize with our users to find the best ways to solve customer problems. If you’re excited to shape the future of AI-driven customer support, we would love to hear from you.

About You

• 5+ years of industry experience as a Data Scientist, Machine Learning Engineer, or similar with shipped work that moved product metrics
• Deep experience applying large language models to customer problems
• Excellent communicator, able to explain experimental results and complex ML concepts to diverse audiences
• You design reliable experiments and datasets that translate to production impact
• Strong software skills in Python, writing clean, production-ready code and documents
   

Outcomes

• Run rapid, reliable experiments with sound statistical methods, reproducible pipelines, and clear readouts that drive product decisions
• Lead design choices across model selection, retrieval and grounding, prompting, and tool use, framing tradeoffs in quality, safety, cost, and latency
• Reduce critical AI failure modes, for example hallucinations and prompt injection, through targeted testing and red teaming
• Partner with PM, Engineering, and Design to prioritize customer use cases and failure modes, turning insights into changes that improve automated resolutions, CSAT, cost per conversation, and latency
• Coach and mentor peers in the Product Development org in AI feature design, experimentation, and measurement. Provide crisp and actionable feedback to help raise the standard for AI feature quality

The Role

As Senior Salesforce Administrator at Ada, you'll be the single owner of a mature, high-stakes Salesforce org that sits at the operational core of our Revenue and CX motions. You'll inherit a complex, well-integrated stack — including DealHub CPQ, Rocketlane, Gong, and HubSpot — and take on meaningful autonomy to stabilize, improve, and shape how it evolves. Working directly with RevOps, Sales, and CX leadership, you'll split your time between resolving day-to-day admin requests, building new features and automations, and driving long-term org health initiatives. This is a role for someone who treats the org as their product — not just their ticket queue. #LI-NS1

Responsibilities

• Own day-to-day Salesforce administration, including break-fix triage, user support, configuration changes, and admin request intake.
• Lead project work across new feature builds, automation development, schema changes, and managed package management (DealHub, Rocketlane, Gong, HubSpot).
• Monitor and enforce data integrity across the org, with a focus on reducing data quality gaps that impact downstream reporting and customer health tooling.
• Read, debug, and refactor existing Apex triggers and classes; identify governor limit risks and own resolution.
• Establish and maintain a formal release and change management process for all Salesforce deployments.
• Collaborate with RevOps, Sales, and CX stakeholders to translate business requirements into scalable Salesforce solutions.
• Document existing automations, custom objects, and Apex code to reduce organizational risk and support future development.

About You

• 5+ years of hands-on Salesforce Administrator experience in a complex, production org.
• Proven Apex experience — you can read, debug, and refactor existing code without needing a developer to translate.
• Experience managing multiple managed packages in production, including handling upgrades and troubleshooting integration conflicts (DealHub, Rocketlane, Gong, HubSpot or similar).
• Strong command of Flow Builder and automation troubleshooting across Flows, triggers, and process automation.
• Salesforce Platform App Builder or Advanced Admin certification (or equivalent demonstrated expertise).
• Experience with CPQ tools (DealHub or similar) is a strong asset.
• Comfortable working independently in a fast-moving environment where you own decisions, not just tasks.

Compensation:  $104,000 - $130,000 CAD 
Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

The Role

As a Customer Solutions Consultant (CSC), you will play a critical role in the post-sales success of Ada’s clients. Acting as a trusted advisor, you’ll guide organizations through their digital transformation journey by ensuring the effective deployment, adoption, and optimization of Ada’s AI-powered customer experience (ACX) solution. You’ll manage a portfolio of clients, drive measurable outcomes such as automated resolution and customer satisfaction, and help clients realize long-term value from their investment in Ada.

Responsibilities

• Act as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience throughout the customer lifecycle.
• Own and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals (e.g., automated resolution, CSAT, ROI).
• Partner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.
• Serve as a technical consultant and product expert, guiding clients through integrations, data flows, and system architecture across SaaS and API environments (e.g., Salesforce, Zendesk, Shopify, HubSpot)
• Support clients in optimizing their AI Agent performance through transcript reviews, data analysis, training updates, and implementation of best practices.
• Ensure client knowledge sources are accurate, well-structured, and continuously optimized to maximize the AI Agent’s effectiveness.
• Drive adoption and utilization of Ada’s solutions across the client’s organization by fostering alignment with key stakeholders and building internal advocacy.
• Identify opportunities to expand use cases and deepen integrations within client ecosystems.
• Track, analyze, and report on success metrics such as Automated Resolution Rate, CSAT, and ROI to demonstrate business impact and guide strategy.
• Translate complex technical concepts into clear, value-driven recommendations for non-technical stakeholders.
• Improved automated resolution rates and customer satisfaction for client programs.
• Strong client advocacy leading to renewals, expansions, and strategic partnerships.
• Continuous feedback loop between clients and internal teams to enhance Ada’s platform and services.

About You

• 4+ years in customer success, solutions consulting, or post-sales technical consulting, or equivalent experience, preferably within SaaS, CX, or AI technology environments.
• Proven experience managing enterprise or mid-market clients, driving measurable business outcomes, and fostering long-term relationships.
• Strong technical aptitude — comfortable working with APIs, integrations, and system configurations.
• Analytical thinker with the ability to interpret performance data and turn insights into actionable recommendations.
• Exceptional communication, presentation, and relationship management skills across both technical and executive audiences.
• Curious, proactive, and resilient — you thrive in fast-paced, dynamic environments and love solving complex challenges through technology.

Compensation:  $105,000 - $134,000 OTE CAD 

Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. #LI-NS1

Please note:  The successful candidate for this role must be located in British Columbia.

Engineering at Ada

As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. As a Senior Software Engineer on Ada’s integration team, your work will have a fundamental impact on Ada’s company growth. You will be integral in building a scalable, efficient, and robust ecosystem of integrations to expand our addressable market and provide powerful tools for our customers. 

Our Role

Your goal will be to deliver new integrations and features to drive amazing experiences for customers. You will be building on top of Ada’s API and integration framework. Features you deliver will be adopted by the cutting edge of Ada’s client base, and will be used to open up new avenues for growth through our integration marketplace. Furthermore, as the main consumer of Ada’s API platform, your projects will be used to inform & drive Ada’s core architecture and strategy long term.

About You

• 7+ years of experience as an Infrastructure / Back-End / Full Stack Developer.
• Proficient with backend technologies (Python and AWS are assets)
• Strong understanding of distributed cloud systems architecture and relevant technologies, for example; Terraform, Serverless Framework and AWS CloudFormation.
• Strong understanding of non-relational databases (e.g. DynamoDB), and message queues (e.g. AWS SQS).
• Experience working with public APIs to build reliable third-party integrations.
• Experience working on observability, incident response and management, and root cause analysis.
• Experience leading and managing software development projects with autonomy.
• Experience collaborating with team members, providing code reviews and aligning on development patterns
• Self-starter, problem solver and strong communicator with a bias toward simplicity in software design.

Outcomes

• Execute on our ambitious Ada integration roadmap through long-term technical exploration and planning
• Be hands-on in building features, solving scaling and reliability challenges.
• Provide expertise to identify areas of opportunity / innovation and help level up our current development practices.
• Ensure the team is providing a scalable and maintainable platform for integrations.
• Help raise the bar for technical excellence, foster a collaborative community, and teach everyone something new.

#LI-NS1

The Role

As an Implementation Consultant (internally known as Professional Services Consultant), you will lead enterprise customers through the entire onboarding and implementation journey—starting post-sale and ending with a successful launch. You will serve as both a technical partner and strategic advisor to clients, helping them design scalable solutions, integrate Ada’s platform into their ecosystem, and realize value quickly.

Your work will involve building logic-based workflows, configuring Generative AI, implementing integrations, and enabling clients to confidently manage the platform post-launch. You’ll also collaborate cross-functionally with teams across Sales, Technical Services, Product, and Engineering to align on requirements, remove blockers, and ensure each project is delivered smoothly. Implementation projects involve deploying Ada across messaging, email, and voice channels, and are tailored to align with each client’s infrastructure and strategic priorities.

Outcomes

• Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives.
• Collaborate with clients to understand their goals and technical environment, translating these into actionable implementation plans and tailored automation solutions.
• Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support their long-term goals.
• Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy.
• Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting.
• Test and refine GenAI responses through iterative adjustments, ensuring response quality, consistency, and alignment with project goals.
• Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing blockers, and ensuring a seamless implementation experience.
• Provide training and supporting documentation to equip clients for successful adoption and long-term management of the Ada platform.
• Collaborate with Product and Engineering teams, sharing insights from implementations to identify areas for improvement and help shape product direction based on client needs.

About You

• 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment.
• Strong technical aptitude, with working knowledge of APIs, the ability to troubleshoot data flows, and communicate effectively across technical and non-technical stakeholders.
• Solid understanding of SaaS ecosystems, with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot into client environments.
• Excellent communication and relationship-building skills, with the ability to explain technical concepts to non-technical audiences and influence VP-level stakeholders.
• Strong understanding of logic-based workflows, with the ability to confidently design and troubleshoot decision trees, conditional logic, and automation flows.
• Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities.
• A curious and resilient mindset, with a bias for action and a passion for continuous learning, iteration, and driving progress.

Bonus: Knowledge and experience implementing Generative AI solutions or CX automation tools is a strong asset.

Compensation: $100,000 - $120,000 OTE CAD

Pay will be determined based on several factors such as past experience, qualifications, geographic location and other job related factors permitted by law. 

#LI-N1

The Role

We’re looking for a Senior Product Designer to join the Training Team, responsible for the AI Manager experience within Ada’s Dashboard. You’ll help shape how AI Managers train, evaluate, and deploy their company’s AI Agent across channels like chat, voice, and email.

Outcomes

• Streamline the path to value — Design workflows that make it easy to set up and tailor the AI Agent, accelerating the time from launch to meaningful impact.
• Design how the AI Agent improves over time — Create intuitive ways for customers to identify gaps, test changes, and refine their Agent’s behavior with confidence.
• Make complex systems feel approachable — Help AI Managers understand what their Agent is doing, why it’s behaving a certain way, and how to guide it—without needing deep AI expertise.
• Balance structure and flexibility — Build experiences that blend no-code configuration with adaptive AI behavior, giving users power and precision without adding friction.
• Collaborate directly with customers and internal teams — Run discovery with developers, CX leaders, and end users to gather insights, validate ideas, and iterate quickly.
• Lead with insight — Translate ambiguous problems into clear flows, conceptual models, and thoughtful interactions that inform strategy and drive decisions.

About You

• 5+ years of product design experience, including end-to-end work on complex, systems-driven products.
• Strong interaction and visual design skills — You’re precise, thoughtful, and care deeply about both form and function.
• Systems thinker — You design for how things work, not just how they look, and think in terms of patterns, behaviors, and modularity.
• Comfortable in ambiguity — You know how to explore the unknown, define problem spaces, and find signals in noise.
• Customer-obsessed mindset — You relentlessly advocate for the end user, designing for trust, clarity, and control—especially in moments of uncertainty or failure. You seek out real customer signals and let them guide your decisions.
• Collaborative communicator — You work fluidly with cross-functional teams and know how to bring people along through narrative, visuals, and clear rationale.
• Outcome-driven — You measure success by the clarity of the experience, the quality of the system, and the impact on the customer.

Bonus points if you have:

• Experience designing for AI/ML-powered systems or reasoning-based experiences
• A thoughtful perspective on how people and AI can collaborate to solve complex problems

We’re a team of curious, focused builders who care about the deep why and always finding ways to improve. If this role excites you—even if your experience doesn’t line up exactly with every requirement—we’d still love to hear from you.

Compensation: $135,000 - $160,000 CAD

Pay will be determined based on several factors such as past experience, qualifications, geographic location and other job related factors permitted by law. 

#LI-NS1

About the Role

We're seeking an experienced Director of Global Consulting and System Integrator Partnerships to build and lead our consulting and SI partner ecosystem. You'll develop relationships with Global Systems Integrators (GSIs), Regional Systems Integrators (RSIs), and consulting firms, driving net new business growth and expanding Ada's presence in customer experience transformation initiatives. You’ll be a strategic alliances leader who knows how to turn partnerships into meaningful revenue impact. You’ll build and scale consulting and SI relationships that drive measurable growth, and you thrive at the intersection of enterprise sales, CX transformation, and ecosystem strategy.

Outcomes 

• Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners.
• Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities within partner client bases and CX transformation projects
• Serve as executive sponsor for strategic partner relationships, developing joint business plans with revenue targets and success metrics
• Design comprehensive partner sales enablement programs including competitive positioning, value selling techniques, and deal support
• Integrate Ada into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays
• Collaborate with Ada's sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact
• Partner with Ada's PS organization on joint pursuits, defining clear engagement models and rules of engagement between Ada PS and SI partners
• Build business case models, ROI frameworks, and sales materials that partners leverage in customer engagements
• Track partner performance metrics including pipeline contribution, revenue attainment, and forecast partner-driven business impact

About You

• 8+ years in partner management, alliances, or business development, with 4+ years focused on consulting/ SI partnerships
• Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth
• Deep experience in CX transformation, contact center modernization, or digital customer service initiatives
• History of consistently exceeding partner-driven revenue targets and net new logo acquisition
• Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.) and regional integrators
• Strong enterprise sales background with understanding of complex B2B sales cycles
• Experience in B2B SaaS, enterprise software, or customer experience technology

You also have: 

• Deep understanding of consulting/SI business models, service offerings, partner economics, and CX transformation sales cycles
• Experience structuring professional services partnerships and defining engagement models between internal PS teams and external partners
• Strong executive presence with ability to influence C-level stakeholders at partners and enterprise clients
• Ability to own revenue outcomes and proactively identify, develop, and close new opportunities through partner channels.
• Experience orchestrating cross-functional strategies across different partner types (SI, cloud, technology, reseller)
• Excellent relationship building and consultative selling skills
• Data-driven approach to pipeline management with strong forecasting abilities

Please note: Some travel required to meet with partners and attend industry events, inclusive of company events and offsites.

#LI-NS1