Ada
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About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
The Role
We’re looking for dynamic and results-driven Senior Presales Consultants located in Western Canada to join our team, helping some of the world’s most innovative and fast-growing companies harness the power of AI and automation. This role requires a competitive spirit, a passion for cutting-edge technology, and the flexibility to adapt in a fast-paced, evolving environment. Partnering with our Enterprise Sales team, you will design impactful solutions that address clients’ unique challenges, driving success and measurable outcomes.
Learn more at www.ada.cx.
Responsibilities
- Develop a deep understanding of client goals, industry challenges, lead strategic discovery sessions to identify client pain points and position our offerings as the optimal choice.
- Deliver persuasive, value-driven presentations and demonstrations that showcase our competitive edge, particularly in AI-driven solutions.
- Leverage expertise in AI, LLMs, and generative models to create innovative, automation-first strategies.
- Educate clients on the transformative potential of AI technologies, aligning solutions to their business objectives.
- Adapt to changing client needs and market conditions, maintaining a proactive and solution-oriented mindset.
- Partner with cross-functional teams, including Product and Engineering, to ensure client feedback drives continuous innovation.
- Support the Sales team in navigating complex sales cycles, providing technical expertise and strategic guidance.
- Support revenue goals by driving technical alignment and showcasing the unique value of our solutions.
- Act as a trusted advisor, guiding clients to achieve success through our platform.
About You
- 6-8 years of experience in presales, solutions consulting, or presales engineering.
- Proven track record of winning deals by effectively communicating value and differentiation.
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications.
- Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, Hubspot), and integration methodologies.
- Flexible and resilient, able to adapt to shifting priorities and deliver results under pressure.
- Exceptional communication, storytelling, and relationship-building skills.
- Collaborative team player with a passion for learning and innovation.
- Located in Western Canada
#LI-NS1
Compensation: $160,000 - $200,000k CAD OTE
Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Ready to apply?
Apply to Ada
About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
The Role
As Senior Salesforce Administrator at Ada, you'll be the single owner of a mature, high-stakes Salesforce org that sits at the operational core of our Revenue and CX motions. You'll inherit a complex, well-integrated stack — including DealHub CPQ, Rocketlane, Gong, and HubSpot — and take on meaningful autonomy to stabilize, improve, and shape how it evolves. Working directly with RevOps, Sales, and CX leadership, you'll split your time between resolving day-to-day admin requests, building new features and automations, and driving long-term org health initiatives. This is a role for someone who treats the org as their product — not just their ticket queue. #LI-NS1
Responsibilities
- Own day-to-day Salesforce administration, including break-fix triage, user support, configuration changes, and admin request intake.
- Lead project work across new feature builds, automation development, schema changes, and managed package management (DealHub, Rocketlane, Gong, HubSpot).
- Monitor and enforce data integrity across the org, with a focus on reducing data quality gaps that impact downstream reporting and customer health tooling.
- Read, debug, and refactor existing Apex triggers and classes; identify governor limit risks and own resolution.
- Establish and maintain a formal release and change management process for all Salesforce deployments.
- Collaborate with RevOps, Sales, and CX stakeholders to translate business requirements into scalable Salesforce solutions.
- Document existing automations, custom objects, and Apex code to reduce organizational risk and support future development.
About You
- 5+ years of hands-on Salesforce Administrator experience in a complex, production org.
- Proven Apex experience — you can read, debug, and refactor existing code without needing a developer to translate.
- Experience managing multiple managed packages in production, including handling upgrades and troubleshooting integration conflicts (DealHub, Rocketlane, Gong, HubSpot or similar).
- Strong command of Flow Builder and automation troubleshooting across Flows, triggers, and process automation.
- Salesforce Platform App Builder or Advanced Admin certification (or equivalent demonstrated expertise).
- Experience with CPQ tools (DealHub or similar) is a strong asset.
- Comfortable working independently in a fast-moving environment where you own decisions, not just tasks.
Compensation: $104,000 - $130,000 CAD
Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Ready to apply?
Apply to Ada
About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
As a Sales Development Representative, you are representing Ada as the first point of contact with potential clients. You'll become an expert on communicating the value of our AI Agents, consulting with prospective clients across different industries, learning about their business challenges and goals, and how Ada can help. You'll go through an amazing training program where you'll gain product knowledge and learn to use a variety of sales tools. If you are looking forward to rolling up your sleeves and making an impact not only on Ada's growth but on the success of the businesses you'll be working with, this role is definitely for you.
Please note: this is a hybrid position with an expectation to work from the Toronto office 4 days per week.
About You
- You have excellent written and verbal communication skills.
- You’re results-driven but the team is greater than the sum of its parts.
- You are deeply curious, crave feedback, and are excited about learning in an accelerated environment.
- You are highly motivated and love to make cold calls.
- You are an outside-the-box thinker, this job will test your creativity and adaptability.
- Previous SaaS experience is a plus, but there are many pathways to sales success!
Outcomes
- Crafting and deploying personalized omni channel campaigns to prospective clients.
- Qualifying prospective clients on video and phone calls.
- Becoming an Ada product expert.
- Developing new outbound prospecting strategies, and optimizing existing ones.
- Using modern sales tools including Outreach, Linkedin, Gong, Vidyard, and Salesforce.
- Collaborating with Account Executives to build long-term relationships with new accounts.
#LI-NS1
Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Ready to apply?
Apply to Ada
Director, Global Consulting & System Integrator Partnerships
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About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
About the Role
We're seeking an experienced Director of Global Consulting and System Integrator Partnerships to build and lead our consulting and SI partner ecosystem. You'll develop relationships with Global Systems Integrators (GSIs), Regional Systems Integrators (RSIs), and consulting firms, driving net new business growth and expanding Ada's presence in customer experience transformation initiatives. You’ll be a strategic alliances leader who knows how to turn partnerships into meaningful revenue impact. You’ll build and scale consulting and SI relationships that drive measurable growth, and you thrive at the intersection of enterprise sales, CX transformation, and ecosystem strategy.
Outcomes
- Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners.
- Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities within partner client bases and CX transformation projects
- Serve as executive sponsor for strategic partner relationships, developing joint business plans with revenue targets and success metrics
- Design comprehensive partner sales enablement programs including competitive positioning, value selling techniques, and deal support
- Integrate Ada into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays
- Collaborate with Ada's sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact
- Partner with Ada's PS organization on joint pursuits, defining clear engagement models and rules of engagement between Ada PS and SI partners
- Build business case models, ROI frameworks, and sales materials that partners leverage in customer engagements
- Track partner performance metrics including pipeline contribution, revenue attainment, and forecast partner-driven business impact
About You
- 8+ years in partner management, alliances, or business development, with 4+ years focused on consulting/ SI partnerships
- Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth
- Deep experience in CX transformation, contact center modernization, or digital customer service initiatives
- History of consistently exceeding partner-driven revenue targets and net new logo acquisition
- Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.) and regional integrators
- Strong enterprise sales background with understanding of complex B2B sales cycles
- Experience in B2B SaaS, enterprise software, or customer experience technology
You also have:
- Deep understanding of consulting/SI business models, service offerings, partner economics, and CX transformation sales cycles
- Experience structuring professional services partnerships and defining engagement models between internal PS teams and external partners
- Strong executive presence with ability to influence C-level stakeholders at partners and enterprise clients
- Ability to own revenue outcomes and proactively identify, develop, and close new opportunities through partner channels.
- Experience orchestrating cross-functional strategies across different partner types (SI, cloud, technology, reseller)
- Excellent relationship building and consultative selling skills
- Data-driven approach to pipeline management with strong forecasting abilities
Please note: Some travel required to meet with partners and attend industry events, inclusive of company events and offsites.
#LI-NS1
Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Ready to apply?
Apply to Ada