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ROLE PURPOSE AND DESCRIPTION
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Goal: |
As aCommerce SaaS Product Manager Onboarding & Client Growth, you work closely with our product management team and our commercial teams to take our SaaS product EcommerceIQ to market. We built the most sophisticated ecommerce platform in Southeast Asia, helping some of the largest brands grow their ecommerce faster than on any other platform, due to our powerful promotion tools and extreme volume handling. We want you to accelerate our Go-To-Market, design all aspects of the off-screen customer experience, challenging and evolving every aspect of the products, services and experience we provide to our clients. We want you to always be on top of ecommerce and SaaS client growth trends globally, ensuring that we create a benchmark for enterprise SaaS clients in the region. We want you to listen closely to prospective and existing clients to help us make our products and experience even stronger, and to anticipate market opportunities. You will our guru for all things SaaS clients, for the product and engineering teams, for the commercial and client services teams, for Finance and for our operations teams.
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Responsibilities: |
Create our SaaS clients onboarding and client growth function, in terms of structure, processes and resources, building up a team in line with the growth of our business, for both EIQ SaaS and EIQ Market Insights. Specifically, this role will be doing: ● Plan all aspects of our SaaS client onboarding and client growth strategy in conjunction with all stakeholders. Set a clear mission and deploy strategies focused towards that mission ● Take ownership of customers issues and follow problems through to resolution. Develop service procedures, policies and standards ● Keep accurate records and document customer service actions and discussions. ● Able to Analyze statistics and compile accurate reports ● Improve customer service experience, create engaged customers and facilitate organic growth ● Determine priorities to create structure and call out gaps based on client expectations and business impact ● Define every aspect of the client experience and work with all stakeholders to ensure that the clients’ and user experience is nothing less than perfect ● Work with each of the IQ Product Managers to identify opportunities to improve the SaaS experience of our products ● Work with the Product Marketing Manager, our training manager and each of the IQ Product Managers to build out the training material, user support material, onboarding and offboarding SOPs, etc. ● Work with the commercial teams to optimize our GTM strategy ● Define how we help our clients grow their ecommerce business across multiple channels faster on aCommerce than on any other platform, taking full advantage of our suite of products ● Work with the marketing teams to optimize our message and to acquire new, high-value clients. ● Work closely with the Client and Application Support teams ensure a flawless client and user experience ● Identify possible risks and take measures to prevent these and escalate if needed ● Keep ahead of industry’s developments and apply best practices to areas of improvement ● Control resources and utilize assets to achieve qualitative and quantitative targets ● Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment |
QUALIFICATIONS
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Technical Qualifications |
● Bachelor Degree, MBA or higher
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Soft Skills and Other details |
● Experience with managing client operations, client expectations and client success As, ideally in a SaaS context ● Proven, strong communication skills at senior and junior levels, with commercial, customer support, product, engineering, and marketing teams ● Understand and able to process data, visualize, map, and investigate big data ● Ability to articulate complex technical concepts in easy-to-understand for non-technical users and clients ● Good problem-solving and analytic skills ● Excellent attention to detail – we love our clients ● Willingness to ‘get hands dirty’ – we are still a start-up ● Strong interpersonal, negotiation, and decision-making skills ● Excellent command of English, both spoken and written |
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Apply to aCommerceaCommerce Data Engineer will be responsible for building, optimizing and maintaining robust data pipelines as well as designing meaningful data models in our Data Platform for analysts to serve key business purposes as a Data-Driven company.
A successful candidate will be working with our cloud-based Big Data Platform to digest marketplace data either structured or unstructured from different marketplaces in order to facilitate data utilization. The candidate will have to design and implement a strategic way to utilize all the data extracted from several marketplaces.
The candidate will be also working closely with other application teams and product managers in order to align with other teams and business roadmap.
Duties and responsibilities
Capabilities
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About the Role
We are entering a massive wave of demand for Agentic Copilot Platforms (ACP) and Unified Copilot Platforms (UCP) in the regional e-commerce sector. We need a hybrid technical sales professional who can own this service. You will act as the technical bridge between our AI product offerings and our e-commerce clients.
Your primary mission is to take the burden of "vibe coding" and prototyping off the executive team. You will build rapid, high-impact Proof of Concepts (PoCs)—like RAG pipelines, custom chatbots, and autonomous agents—and then present these solutions to non-technical stakeholders to close high-value custom engagements.
Key Responsibilities
Technical Requirements
Business & Soft Skill Requirements
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Responsibilities
Team management
Planning and Organization
Communication & Project Management
Qualifications
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The Media Planning & Strategy Manager is a key role focused on driving Sustainable Growth for our brand partners. You will be responsible for architecting media strategies that not only deliver top-line revenue but also maintain healthy Profitability. By balancing aggressive scaling with financial efficiency, you will ensure long-term business success in the competitive ecommerce landscape.
Job Responsibilities:
Key Requirements
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Job purpose
The Lead, Communication Planning is the creative engine behind our Live Streaming success. Your mission is to design tactical communication plans and innovative content mechanics that turn viewers into buyers. You will drive Sustainable Growth by balancing high-energy creativity with a sharp focus on Profitability and GMV improvement across all live platforms.
Job Responsibilities:
Key Requirements:
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aCommerce The Next Gen 2026
Are you ready to kick-start your career in the exciting world of e-commerce?
Our Internship Program 2026 is open to students from all backgrounds who are eager to gain hands-on experience in the dynamic and ever-evolving e-commerce industry.
Opening Internship Roles:
What You’ll Gain from aCommerce The Next Gen:
Qualification:
Ready to apply?
Apply to aCommerceMarketing Planning & Strategy Executive is a challenging role that provides an opportunity for you to build your own team and grow our client’s businesses. You will get to see the total picture of the business, marketing media optimizing (AdWords, Facebook, CRM, SEO etc), and deliver beyond impressions and clicks and getting deep into anything that helps drive sales including promotion strategy or website optimization.
Responsibilities
Specifically, this role will be doing:
Qualification
Essentially, the main factor that drives this team is talented individuals who can enable brands to become high-performing businesses. Our goal is to help brands achieve optimum performance and reach their targets! Additionally, you will be working with and learning from teammates who are flexible, adaptable and share positive energy with each other.
If you are someone passionate about ecommerce – an individual with the right skills, passion and commitment to bring brands to the next level, and you feel that we are the right fit for YOUR career goals, then this is the place to be! Join the aTeam as a Marketing Planning & Strategic professional!
Think you’ve got what it takes to be part of the aTeam? Apply now.
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Are you someone who is looking to work in Ecommerce, one of the most desirable sectors in today’s market? You’ve come to the right place, at aCommerce, Asia’s Leading E-Commerce enabler, we’re looking for talented individuals to create and deliver innovative solutions to multinational brands such as L’Oréal, Samsung, Adidas, Johnson & Johnson and so much more.
What You’ll Be Doing:
Goal: The role of Business Intelligence Analyst will be a part of Ecommerce Market Insights analytics team to design and develop world-class analytical information to support eCommerce businesses across Southeast Asia. A successful candidate will be working with platform users, business process owners and other team members for a given requirement or process. This includes taking part of the design, extraction, analysis, and visualization of the data along with creating feedback loops with key stakeholders to continuously improve the competency of the reports and platform. Further, the candidate should be capable of extracting, designing, and analyzing business requirements.
Responsibilities: We want you to own your master data, take responsibility for keeping it organized, well understood, clean and available for real-time decision making by humans and AI. You are our guru for data cleanliness, guiding our engineering teams, clients, operations and finance colleagues on keeping our data clean and reliable. Specifically, this role will be doing:
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Goal
Responsibilities
Market Research and Analysis:
Campaign Development and Execution:
Product Launch and Go-to-Market Strategy:
Channel Management and Optimization:
Technical Qualification
Soft Skills and Others
About aCommerce
aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, Adidas, HP, Danone, Royal Canin, Ando, Kiehls, Board Riders, Eiger, etc. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.
The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment.
All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate.
We do not tolerate discrimination or harassment based on any of these characteristics.
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Job Responsibilities:
Communication Strategy:
Short Video Production:
Live Streaming Marketing:
Influencer and Affiliate Management:
Reports
Key Requirements:
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The KOL and Affiliate Specialist is responsible for identifying, managing, and maintaining relationships with KOLs
and affiliate partners to enhance brand visibility, engagement, and sales. This role involves executing influencer
marketing and affiliate campaigns, optimizing content for TikTok, and leveraging data insights to drive performance.
The specialist will collaborate with cross-functional teams to ensure brand consistency and maximize marketing
impact.
Job Responsibilities
KOLs:
Identifying and Managing KOL Relationships
- Research and stay updated on trends to identify KOLs that align with the brand’s target audience and image (Beauty & FMCG).Build and maintain strong relationships with KOLs to ensure long-term collaboration.
- Act as the main point of contact, managing communication and coordination throughout campaigns.
Campaign Execution & Coordination
- Develop and implement marketing campaigns with KOLs to drive brand awareness and sales.
- Prepare detailed campaign briefs to KOLs.
- Review and analyze KOL content, ensuring alignment with brand guidelines before client approval.
- Monitor campaign performance and ensure smooth execution within the planned timeline.
- Generate new ideas and contribute to strategic projects as assigned.
Budget & Performance Management
- Manage and allocate budgets effectively for KOL campaigns.
- Track and evaluate campaign effectiveness, ensuring alignment with ROI objectives.
Reporting & Insights
- Compile reports and provide insights to optimize future KOL collaborations and campaign strategies.
Affiliate Marketing:
Affiliate Marketing Strategy & Management
- Develop and execute affiliate marketing strategies to enhance brand visibility and sales on TikTok.
- Identify and recruit TikTok influencers and content creators to join the affiliate program.
- Build and maintain strong relationships with affiliate partners, providing support, guidance, and incentives to drive performance.
- Collaborate with affiliates to create and optimize TikTok content that aligns with brand messaging.
Key Requirements
Education & Experience:
- Bachelor’s degree in Marketing, Communications, or a related field.
- 1-2 years of experience in Influencer Marketing or KOL Management.
Skills:
- Strong understanding of influencer marketing, KOL engagement, and social media trends.
- Creative mindset to develop engaging and compelling video content.
- Excellent communication and coordination skills.
- Ability to analyze data and generate performance reports.
- Proficiency in Microsoft Office, Google Sheets, and Google Slides.
Personal Attributes:
- Creative and adaptable mindset with a flexible approach to work.
- Detail-oriented and well-organized in managing multiple projects.
- Passionate about skincare and beauty trends.
Ready to apply?
Apply to aCommerceJob purpose
The KOL and Affiliate Specialist is responsible for identifying, managing, and maintaining relationships with KOLs
and affiliate partners to enhance brand visibility, engagement, and sales. This role involves executing influencer
marketing and affiliate campaigns, optimizing content for TikTok, and leveraging data insights to drive performance.
The specialist will collaborate with cross-functional teams to ensure brand consistency and maximize marketing
impact.
Job Responsibilities
KOLs:
Identifying and Managing KOL Relationships
- Research and stay updated on trends to identify KOLs that align with the brand’s target audience and image (Beauty & FMCG).Build and maintain strong relationships with KOLs to ensure long-term collaboration.
- Act as the main point of contact, managing communication and coordination throughout campaigns.
Campaign Execution & Coordination
- Develop and implement marketing campaigns with KOLs to drive brand awareness and sales.
- Prepare detailed campaign briefs to KOLs.
- Review and analyze KOL content, ensuring alignment with brand guidelines before client approval.
- Monitor campaign performance and ensure smooth execution within the planned timeline.
- Generate new ideas and contribute to strategic projects as assigned.
Budget & Performance Management
- Manage and allocate budgets effectively for KOL campaigns.
- Track and evaluate campaign effectiveness, ensuring alignment with ROI objectives.
Reporting & Insights
- Compile reports and provide insights to optimize future KOL collaborations and campaign strategies.
Affiliate Marketing:
Affiliate Marketing Strategy & Management
- Develop and execute affiliate marketing strategies to enhance brand visibility and sales on TikTok.
- Identify and recruit TikTok influencers and content creators to join the affiliate program.
- Build and maintain strong relationships with affiliate partners, providing support, guidance, and incentives to drive performance.
- Collaborate with affiliates to create and optimize TikTok content that aligns with brand messaging.
Key Requirements
Education & Experience:
- Bachelor’s degree in Marketing, Communications, or a related field.
- Minimum of 2 years of experience in Influencer Marketing or KOL Management.
Skills:
- Strong understanding of influencer marketing, KOL engagement, and social media trends.
- Creative mindset to develop engaging and compelling video content.
- Excellent communication and coordination skills.
- Ability to analyze data and generate performance reports.
- Proficiency in Microsoft Office, Google Sheets, and Google Slides.
Personal Attributes:
- Creative and adaptable mindset with a flexible approach to work.
- Detail-oriented and well-organized in managing multiple projects.
- Passionate about skincare and beauty trends.
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Job Responsibilities:
Communication Strategy:
Short Video Production:
Live Streaming Marketing:
Influencer and Affiliate Management:
Reports
Administrative
Key Requirements:
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Key Requirements
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Responsibilities
Team management
Planning and Organization
Communication & Project Management
Qualifications
Ready to apply?
Apply to aCommerceJob purpose
Marketing Planning &Strategy Analyst – Project Manager is a challenging role that provides an opportunity for you to grow our client’s businesses. You will get to see the total picture of the business, marketing media optimizing (AdWords, Facebook, CRM, SEO etc), and deliver beyond impressions and clicks and getting deep into anything that helps drive sales including promotion strategy or website optimization.
Job Responsibilities
Key Requirements
About aCommerce
aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever.
Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.
The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.
Ready to apply?
Apply to aCommerceDuties and responsibilities
● Design and develop software for managing various forms of supply chain and ecommerce
applications. This includes order workflows and inventory related to the sale of goods on e-
commerce sites and shopping channels.
● Design and implement real-time API, asynchronous process, and batch processes for integrating
with external systems.
● Works closely with other team members in a scaled agile development team. Actively
recommend improvements to support aCommerce being a learning organization
● Troubleshoot system and processing failure providing both work-arounds and root cause
analysis to permanently address the issue
● Deploy into and operate large-scale, cloud based distributed systems.
● Develop unit testing, automated functional testing and load testing for improving system
reliability and performance.
● Maintain CI/CD pipelines related to the services under development
● Construct and maintain appropriate unit tests related to code under development
● Mentor younger developers
Capabilities
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Job Responsibilities
Key Requirements
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Position Overview:
We are looking for a talented candidate to drive and shape Regional Marketing Solutions at aCommerce, in a very fast-paced environment.
As a Regional Marketing Solutions Executive, you will act as a strategic bridge between our clients and our execution capabilities. You will be responsible for translating regional client pain points and business targets into comprehensive strategic marketing plans. Working closely with brands and internal execution teams, you will craft holistic solutions—ranging from Paid Media, Short Video, and Livestream to KOL, Affiliate, and Branding—to drive E-Commerce growth and solve complex business challenges.
Responsibilities:
Qualifications:
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Apply to aCommerceWe are looking for a Project Manager to help us transform ecommerce for brands and retailers in SE Asia.
As a Project Manager you will work with aCommerce and client’s Technology and Business teams as well as aCommerce’s vendors to facilitate project execution and delivery to meet business goals, timeline and budget.
You must understand the client’s requirements and client’s platform in technical detail to drive system integration with the aCommerce platform mainly in Order and Warehouse Management integration. You will be the key contact person for the client, vendor and internal aCommerce for technical aspects along the project including requirements, plan, resources, issues until the project rolls out and goes to maintenance. You will work closely with aCommerce Business, Product Managers and Development teams to get all the support needed for the project.
Job Responsibilities:
Qualifications:
About aCommerce
aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.
The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment.
All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate.
We do not tolerate discrimination or harassment based on any of these characteristics.
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Job purpose
Corporate Finance & Investor Relations role in aCommerce is a combination of managing the company's funding and relationship with banks, regulators and investors, plus managing the M&A strategy going forward.
This role will assist in driving the strategy, communication and interaction between aCommerce Public Company and our respective Investors, regulators and Stakeholders. The role will report to our Head of Corporate Finance and partner with our finance & FP&A team regionally and related department in crafting an IR strategy that builds long-term relationships with both the buy-side and sell-side community, while building a proactive strategy to grow and strengthen our investor base over time.
Duties and responsibilities
Capabilities
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